business and finance officer ii

call center/communications representative Jobs in Seattle

client service representative - hybrid Jobs in Seattle

client service representative - hybrid

clinical research coordinator ii Jobs in Seattle

clinical research coordinator ii

clinical research coordinator ii - bilingual (spanish) Jobs in Seattle

customer service representative ii

Mechanics Bank

<div>Mechanics Bank is currently searching for a full time Customer Service Representative II to join our team at our Wedgewood Branch.
 
 
Under general supervision, independently performs basic to moderately complex banking transactions. Actively assists customers, pays close attention to detail, and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations. Works with leadership team to achieve personal goals in the areas of deposit growth, business relationship growth, consumer relationship growth and operational soundness.At all times, provide superior customer service. 
What you will do:
Teller Activities:<ul><li>
Provides daily deposit services such as handling deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, and other related matters.</li><li>
Maintains cash handling within prescribed limits, accurately count, receive and disburse cash, correctly handle mutilated and bait currency.</li><li>
Balances cash drawer independently, maintain cash over and short record within Mechanics Bank's compliance policy.</li></ul>
New Accounts/Sales Activities:
<ul><li>Familiar with all bank products and services. May occasionally be assigned new account responsibilities.</li><li>
Where appropriate, actively takes advantage of all sales opportunities to cross-sell bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Make referrals to other business units for non-banking products.</li><li>
Participates in sales programs to generate new customers.</li><li>
Must sell financial products and services to meet referral goals and performance evaluation/personal goals.</li><li>
Obtains profitability and personal goals outlined in both incentive programs and performance evaluations.</li></ul>
Service Activities:<ul><li>
Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.</li><li>
Actively listens to our customers by communicating the customer&rsquo;s value, thereby maintaining a friendly, positive and professional attitude.</li><li>
Resolves difficult situations using the HEAL guidelines of Hearing out the customer, Easing the tension, Acting to improve the situation, and Leaving a positive impression.</li><li>
Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.</li><li>
Participates in two community events per year</li></ul>
Operational Activities:
<ul><li>Performs responsibilities such as filing and maintaining signature cards and certificate copies.</li><li>
As requested, assists with branch audit functions.</li><li>
Follows Mechanics Bank&rsquo;s policies and procedures and all regulatory requirements.</li><li>
Performs all other duties as required.</li></ul>
Who you are:<ul><li>
High school diploma or GED required.</li><li>
1 year minimum Customer Service Experience required.</li><li>
1 year minimum Cash Handling Experience in Customer Facing Role required.</li><li>
Strong math and computer skills are required.</li><li>
Excellent written and oral communication skills are required.</li><li>
Experience in a Banking Environment with Basic Knowledge of Bank Deposit Products and Services preferred.</li><li>
Demonstrates success in cross-selling banking services preferred.</li><li>
Additional experience may be considered in lieu of degree.</li><li>
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.</li><li>
Must possess good judgment, and the ability to accept responsibility and handle confidential information.</li><li>
Ability to work quickly and accurately, to analyze information and make decisions.</li><li>
Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.</li><li>
Requires physical exertion of up to 10 pounds of force occasionally (1/3 of the time) and a negligible amount of force frequently (up to 2/3 of the time) to lift, carry, push, pull or otherwise move self or objects. Frequent (up to 2/3 of the time) standing. Walking, sitting, bending and reaching occasionally and for brief periods of time.</li></ul>
ADA Requirements:<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</li><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.</li><li>
The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.</li><li>
The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Specific vision abilities required by this job include close vision.</li><li>
The noise level in the work environment is usually moderate.</li></ul>
#LI-HW1
Pay Range: $21.30 - $27.71 hourly
Eligible for Retail Incentive Plan
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. 
Benefits package includes[1]:<div></div><ul><li>
Medical, prescription, dental, and vision coverage for employees and their eligible family members</li><li>
Employer paid Employee Assistance Program, Life Insurance, AD&amp;D, and Disability benefits</li><li>
Health Savings Account with employer contribution</li><li>
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit</li><li>
401(k) and Roth 401(k) with company contribution</li><li>
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program</li><li>
Supplemental Health plans, Voluntary Legal and Identity Theft Services</li><li>
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year</li><li>
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)</li></ul>
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.<ul><li>
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.</li><li>
Please view Equal Employment Opportunity Posters provided by OFCCP here.</li><li>
To learn more about Mechanics Bank&rsquo;s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank</li></ul>
[1] The benefits listed in this job posting reflect the Bank&rsquo;s most reasonable and genuinely expected benefits offered for this position.</div>

Customer Service Representative II

Infab

Medical Sales RepresentativeINFAB Corporation is an innovative medical device company that has been an innovator and leader in the radiation protection industry since inception in 1981. INFAB manufactures and sells an extensive product line including Radiation Protection, Patient Protection, Radiation Aprons, Lead,Composite, Non-Lead Aprons, Cassette Covers, Positioning Foam, Lead Glass, Gloves, Curtains, glasses, Head, Thyroid and Eye Protection, Apron Racks, X-Ray Barriers, and Customized Barriers &amp;Aprons.Sales Representative Job Summary:We are looking for a results-driven Sales Representative to actively seek out and engage customer prospects to introduce our company products and close sales.Sales Representative responsibilities include:<ul><li>Present, promote and represent the INFAB products and brand with professionalism and knowledge to existing and prospective customers</li><li>Grow business with both new and established accounts within your designated territory</li><li>Generate leads through cold calling and prospecting to establish new business</li><li>Maintaining positive business relationships to ensure future sales</li><li>Educating physicians and clinicians</li><li>Identifying opportunities to increase sales</li><li>Exceptional customer service skills</li><li>Analyze the territory and market potential</li><li>Provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability</li></ul>Requirements:<ul><li>Demonstrated and documented sales success (B2B or Hospital experience preferred)</li><li>Strong Communication &amp; Presentation skills</li><li>Excellent Analytical, Negotiation &amp; Organizational skills</li><li>Ability to travel within territory</li><li>Demonstrate the ability to prospect and develop/understand customer needs</li><li>Ability to sell effectively and professionally</li><li>Self-motivated and strong work ethic to achieve sales goals</li></ul>Offering:<ul><li>Salary plus Bonus</li><li>Car Allowance</li><li>Internet and Cell Phone Stipend</li><li>Health Insurance</li><li>401k</li><li>Vacation, Holiday and PTO</li><li>Opportunity for Advancement</li></ul>Application Deadline: 11/27/2021Job Type: Full-timePay: From $125,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Travel reimbursement</li><li>Vision insurance</li></ul>Work Location: On the road

Medical Sales Representative

Carpenters Services Administrative Corporation

Overview:Under minimum supervision, the Communications Representative performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. This role will serve as a Call Center Representative and will handle participant calls by answering their inquiries and providing benefits information.In addition, this role will attend local union meetings, picnics, union Zoom calls, and events to support union members with benefit-related inquiries and give benefit presentations, as needed.The Call Center/Communications Representative is a full-time, non-exempt position, with a work schedule of Monday through Friday, 8:00 AM &ndash; 5:00 PM. Schedule may change depending on the department needs. Overtime may be needed periodically.Position Functions and Responsibilities:<ul><li>Provide excellent customer service to all CSAC stakeholders.</li><li>Complete data entry tasks (eflows) on a timely basis ensuring quality and quantity are at acceptable levels.</li><li>On occasion, assist other departments with special projects as needed, help open mail, sort, and validate information coming into the department, assist with auditing scanned documents.</li><li>Communicate effectively with participants, staff, local unions, and WSRCC at all times.</li><li>Maintain a friendly demeanor and handle participant inquiries in person, telephonically, and by e-mail.</li><li>Possess and utilize effective communication and de-escalation skills to manage and resolve participant complaints.</li><li>Identify and escalate priority issues and follow up on participants&rsquo; calls where necessary.</li><li>Document all call information according to operating procedures.</li><li>Attend and actively participate in local union meetings, picnics, union Zoom calls, and union-sponsored events by answering their benefit questions or by giving benefit presentations, as needed.</li><li>Develop a sound understanding of Participant&rsquo;s benefits for the various benefit funds (Health &amp; Welfare, Vacation, Annuity, and Pension benefits).</li><li>This role must be able to explain and/or give benefits presentations in English and Spanish.</li><li>Collaborate with the Communications Manager to ensure consistent messaging and support for union initiatives.</li><li>Other duties as assigned.</li></ul>Required Qualifications and Skills:<ul><li>Working knowledge in Microsoft applications.</li><li>Knowledge of &ldquo;8x8&rdquo; telephone system is preferred but not mandatory.</li><li>Professional appearance and demeanor.</li><li>Excellent telephone etiquette, &ldquo;people skills,&rdquo; written and verbal communication skills.</li><li>Bilingual in English and Spanish is required.</li><li>Proficiency with 10-key by touch.</li><li>Excellent organizational skills with ability to multitask in diverse work environment with diverse walk-in clients.</li><li>1-2 years related experience. Knowledge of working in a call center or participants service environment is highly preferred.</li><li>Knowledge of participant&rsquo;s service principles and practices.</li><li>Excellent organizational skills and detail oriented.</li><li>Ability to exercise discretion and confidentiality.</li><li>Excellent oral and written communication skills.</li><li>Training in Health &amp; Welfare, Vacation, Annuity, and Pension benefits.</li><li>Strong interpersonal and communication skills, both written and verbal, for union member engagement.</li><li>Ability to work independently and represent the organization at union functions.</li><li>Experience working with union members or in a benefits-related role is highly desirable.</li><li>High School Diploma.</li></ul>NOTE:The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourages applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability, or any other classification protected by law.Job Type: Full-timePay: $24.49 - $27.71 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Commuter assistance</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 3 years (Preferred)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Ability to Commute:<ul><li>Seattle, WA 98121 (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Call Center/Communications Representative

The Cincinnati Insurance Companies

<div></div><div><div>US-WA-Seattle<div>
</div></div><div>
Description<div></div> 
Make a difference with a career in insurance 
 
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we&rsquo;re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person&reg;.
If you&rsquo;re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us 
 
Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Seattle, WA. The candidate is required to reside within the territory.
This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.
Be ready to:<ul><li>
complete thorough claim investigations</li><li>
interview insureds, claimants, and witnesses</li><li>
consult police and hospital records</li><li>
evaluate claim facts and policy coverage</li><li>
inspect property and auto damages and write repair estimates</li><li>
prepare reports of findings and secure settlements with insureds and claimants</li><li>
use claims-handling software, company car and mobile applications to adjust loss in a paperless environment</li><li>
provide superior and professional customer service</li><li>
once eligible, become a certified and active Arbitration Panelist</li></ul>
To be an Entry Level Claims Representative:
The pay range for this position is $63,250 - $87,400 annually. The pay determination is based on the applicant&rsquo;s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:<ul><li>
be available and communicative during your regular business hours</li><li>
a desire to learn about the insurance industry and provide a great customer experience</li><li>
the ability to work unsupervised</li><li>
excellent verbal and written communication skills</li><li>
strong interpersonal skills</li><li>
excellent problem-solving, negotiation, organizational and prioritization skills</li><li>
preparedness to follow-up with others in a timely manner</li><li>
a valid driver&rsquo;s license</li></ul>
Bring education or experience from:<ul><li>
a bachelor&rsquo;s degree</li><li>
AINS, AIC, or CPCU designations preferred</li></ul>
Benefits in addition to compensation include:<ul><li>
company car</li><li>
company stock options, including Restricted Share Units and Incentive based stock options</li><li>
paid time off (PTO)</li><li>
401K with 6% company match</li></ul>
To be an Experienced Claims Representative:
The pay range for this position is $71,300 - $103,500 annually. The pay determination is based on the applicant&rsquo;s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:<ul><li>
be available and communicative during your regular business hours</li><li>
multi-line claims experience preferred</li><li>
ability to completely assess auto, property, and bodily injury type damages</li><li>
capacity to work unsupervised</li><li>
excellent verbal and written communication skills</li><li>
strong interpersonal skills</li><li>
excellent problem-solving, negotiation, organizational, and prioritization skills</li><li>
preparedness to follow-up with others in a timely manner</li><li>
a valid driver&rsquo;s license</li></ul>
Bring education or experience from:<ul><li>
one or more years of claims handling experience</li><li>
AINS, AIC, or CPCU designations preferred</li><li>
bachelor&rsquo;s degree or equivalent experience required</li></ul>
Benefits in addition to compensation include:<ul><li>
company car</li><li>
company stock options, including Restricted Share Units and Incentive based stock options</li><li>
paid time off (PTO)</li><li>
401K with 6% company match</li></ul>
Enhance your talents<div>
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you&rsquo;re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional &ndash; all while enjoying a meaningful career.</div><div>
Enjoy benefits and amenities</div><div>
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.</div><div>
Embrace a diverse team</div><div>
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to about those rights.</div></div></div>

Claims - Field Claims Representative

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. 
 
The Data, Insights, Science and Optimization, Consumer Product and Tech (DISCO CPT) team is looking for a Data Scientist to join a team of Data Scientists, Analytics Leads, Business Intelligence Engineers and Data Engineers who analyze big data, provide analytics and insights as well as build models and algorithms that power product for personalized experiences. The team focuses on accelerating Amazon Music customer growth by empowering Product teams to make sound, customer-centric decisions through data and insights. We build data pipelines, science models, self-service analytics, insights and dashboards, deliver engagement and retention at scale. In this role, you will pioneer and execute advanced analytics and experimentation efforts for the Amazon Music product team. You will work with stakeholders and partners to deliver experimentation insights, author scientific artifacts, build scalable models to advance our analytics and science products. The ideal candidate must be willing to effectively lead science solutions, prioritize across multiple stakeholders and projects and be ready to jump into a fast-paced, dynamic and fun environment. 
 
Key job responsibilities 
<ul><li>Data Scientist II on this role will be a thought partner to Product and Engineering organizations through their expertise in experimentation, statistical modeling and advanced analytics</li><li>Conceptualize and drive strategic growth areas: retention, voice + visual engagement, experimentation, Gen AI initiatives, and product excellence.</li><li>Bridge science, analytics, and engineering to deliver solutions informing strategic decisions on AM technology investments and long-term business performance</li><li>Drive experimentation, measurement efficiency tooling, and ROI tracking for AM leadership</li><li>Build and maintain causal models to understand customer sentiment and its impact on key engagement/retention metrics</li><li>Develop structural and predictive models using data science workflows to deliver measurable customer results</li></ul> 
A day in the life 
<ul><li>Lead strategic initiatives across visual and voice experiences, experimentation and customer retention stakeholders</li><li>Conduct experimentation, build causal models to better understand key drivers for customer retention
</li><li>Evaluate existing metrics and lead deep dives to ensure the right measurement framework is leveraged to measure and enhance user adoption through visual and voice interfaces</li><li>Partner with product managers to translate business questions into actionable science projects</li><li>Influence product roadmaps through data-driven insights on customer behavior patterns</li><li>Identify and resolve customer experience friction points with cross-functional teams</li><li>Drive adoption of best practices and innovative solutions across the organization</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li><li>2+ years of data scientist experience</li><li>3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience</li><li>3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience</li><li>Experience applying theoretical models in an applied environment</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Knowledge of machine learning concepts and their application to reasoning and problem-solving</li><li>Experience in Python, Perl, or another scripting language</li><li>Experience in defining and creating benchmarks for assessing GenAI model performance</li><li>Experience applying quantitative analysis to solve business problems and making data-driven business decisions</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 157,300.00 - 212,800.00 USD annually 
USA, WA, Seattle - 136,000.00 - 184,000.00 USD annually</div>

Data Scientist, Amazon Music - DISCO

Labcorp

<div>LabCorp is seeking a Client Service Representative to join our team!
SCHEDULE:
TUESDAY - SATURDAY
9:30AM - 6:00PM PACIFIC STANDARD TIME ZONE
LOCATION:
HYBRID
Work Location: 550 17th Ave. Suite 300. Seattle, WA 98122
Job Duties/Responsibilities<ul><li>
Act as a liaison between LabCorp, customers, and patients.</li><li>
Maintain understanding of lab operations across departments.</li><li>
Resolve routine requests using internal systems and procedures.</li><li>
Communicate professionally with internal and external customers.</li><li>
Clarify and confirm customer needs to provide solutions.</li><li>
Meet productivity, quality, and service standards.</li><li>
Identify root causes and help prevent recurring issues.</li><li>
Multi-task effectively.</li><li>
Research and resolve complex inquiries using databases.</li><li>
Review test forms for accuracy and correct discrepancies per standard operating procedures.</li><li>
Support initiatives to improve customer satisfaction and performance.</li><li>
Maintain accurate records and CRM data in compliance with HIPAA.</li><li>
Troubleshoot basic technical issues to minimize disruptions.</li><li>
Participate in activities designed to improve customer satisfaction and business performance.</li></ul>
Minimum Qualifications<ul><li>
High school diploma or GED equivalent</li><li>
1 or more years&rsquo; experience in a customer service role</li></ul>
Preferred<ul><li>
Associate degree</li><li>
1 or more years&rsquo; experience with a medical background</li><li>
1 or more years&rsquo; experience working in a contact center/call center environment.</li><li>
1 or more years&rsquo; experience working in the healthcare industry, such as a physician's office or a hospital.</li></ul>
Additional Job Standards<ul><li>
Reliable internet with compatible provider (minimum 50 Mbps download speed).</li><li>
1+ years&rsquo; experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).</li><li>
HIPAA-compliant, distraction-free workspace.</li><li>
Strong computer skills, including multitasking across systems and typing proficiency.</li><li>
Ability to troubleshoot and resolve basic technical issues independently.</li><li>
Strong verbal/written communication with active listening skills.</li><li>
Courteous with a strong customer service focus.</li><li>
Organized with effective time management in a multitasking environment.</li><li>
Self-motivated and able to learn/apply new processes and systems.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Takes ownership to ensure issue resolution.</li><li>
Team-oriented with ability to collaborate effectively.</li><li>
Flexible and responsive to changing priorities and workloads.</li><li>
Maintains professionalism in all customer interactions.</li></ul>
This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. Will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.
PAY RANGE $21 - $25
All job offers will be based on a candidate&rsquo;s skills and prior relevant experience and the terms of the collective bargaining agreement between Dynacare Northwest, Inc. and United Food and Commercial Workers Union, Local 21.
Benefits: Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), accrue up to 18 days of Annual Leave per year (includes 8 holidays) and Sick Leave (0.0333) hours of sick leave for each hour of work) capped at 64 hours per year, Tuition Reimbursement and the Employee Stock Purchase Plan.
If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.</div>

Client Service Representative - HYBRID

AeroTEC

<div>About the Team
AeroTEC&rsquo;s Engineering Services Department supports and provides comprehensive, full-service aerospace engineering services to customers in aircraft design, test and certification. The Engineering Services Department is responsible for providing engineering consulting services related to aircraft design, performance, similarity analysis, reviewing and supporting certification activities, determining test requirements, and planning and documenting testing to meet customer needs. These services vary, depending on the customer needs and objectives. The Engineering Services Department provides areas of expertise such as Flight Sciences, Electrical Systems, Mechanical Systems, Powerplant &amp; FIFA, Air Systems, Cabin Safety, Structures, Flight Control, and Liaison Engineering.
About the Role
We are seeking a meticulous and experienced Technical Author/Editor to join our engineering team. The primary focus of this role is to review, edit for format, and standardize existing aircraft test procedures. The successful candidate will ensure that all technical documentation is clear, concise, formatted correctly, and compliant with company and customer style guides and industry regulations.
In This Role You Will<ul><li>
Document Review &amp; Editing: Review previously generated and new aircraft test plans for technical accuracy, clarity, and grammatical correctness.</li><li>
Formatting and Standardization: Format procedures to meet company and customer standards and regulatory requirements using established templates.</li><li>
Style Guide Compliance: Apply Simplified Technical English (STE) principles to reduce ambiguity in procedures.</li><li>
Collaboration with SMEs: Work closely with aeronautical engineers, flight test team, and Subject Matter Experts (SMEs) to verify the accuracy of technical data prior to customer release.</li><li>
Version Control: Maintain documentation repositories, ensuring proper version control and that the latest revisions are available to stakeholders. Experience of Siemens TeamCenter document control is an advantage, but is not vital</li><li>
Illustration Integration: Ensure illustrations, schematics, and graphs are correctly integrated and referenced within the text.</li></ul>
The Skills You Will Bring (Minimum):
Required Qualifications<ul><li>
Experience: 3-5+ years of experience in technical writing or editing, specifically within the aerospace or aviation industry.</li><li>
Education: Bachelor&rsquo;s degree in Technical Communication, English, Aeronautical Engineering, or a related field (or equivalent work experience).</li><li>
Aviation Knowledge: Familiarity with aircraft manuals, test procedures, and terminology.</li><li>
Software Proficiency: Advanced skills in Microsoft Word (including styles and formatting.</li><li>
Attention to Detail: Exceptional proofreading skills with the ability to identify subtle inconsistencies in complex documents.</li></ul>
Desired Skills and Competencies<ul><li>
Experience with regulatory guidelines (FAA, EASA).</li><li>
Knowledge of ATA 100 or S1000D documentation standards.</li><li>
Ability to work independently with minimal supervision in a fast-paced, high-stakes environment.</li><li>
Knowledge of ASD-STE100 (Simplified Technical English).</li><li>
Experience of aircraft testing highly desirable
</li></ul>Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:<ul><li>
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to sit for long periods of time.
</li></ul><div>This position must meet export control compliance requirements. To meet export control compliance requirements, a &ldquo;U.S. Person&rdquo; as defined by 22 C.F.R. &sect;120.15 is required. &ldquo;U.S. Person&rdquo; includes U.S. Citizen, Lawful Permanent Resident, Refugee, or Asylee.</div>
AeroTEC is proud to be an equal opportunity employer.</div>

TECHNICAL AUTHOR / EDITOR - Contractor / Consultant

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