bilingual member services representative (remote, spanish speaking)

customer service represntative - (japanese) interpreter- full-time

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customer service represntative - (japanese) interpreter- full-time Jobs in Los Angeles

customer service represntative mandarin interpreter full time

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2><div></div><div> 
<div>
Customer Service Representative</div>
<div>Interpreter - (specific, i.e Japanese, Spanish) language</div> 
<div></div>

As the face of our customer, here&rsquo;s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.<h2 class="jobSectionHeader"> 
</h2>
What are your responsibilities:

<ul><li>Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication</li>
<li>Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer</li>
<li>Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards</li>
<li>Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.</li>
<li>Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.</li>
</ul></div><h2 class="jobSectionHeader">Qualifications</h2><div><h3 class="jobSectionHeader">
What&rsquo;s needed to succeed (Minimum Qualifications):</h3> 
<ul><li>
High school diploma, GED or equivalent</li><li>
Minimum of 18 years old</li><li>
Proficient in English and (Language)</li><li>
Excellent communication skills</li><li>
Comfortable working with computers, mobile devices, and new technologies</li><li>
Able to work during day and night shifts, weekends, and holidays</li><li>
Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage</li><li>
Ability to acquire a SIDA badge and meet airport requirements for badging</li><li>
Legally authorized to work in the United States without sponsorship</li><li>
Ability to meet the Company attendance standards and uniform and appearance standards</li><li>
Successful completion of interview required to meet job qualifications</li><li>
Reliable, punctual attendance is a crucial function of the position</li><li>
United will consider applicants with criminal histories consistent with Fair Chance Ordinance.</li></ul></div> 
<div></div>
The starting rate for this role is $24.00. 
This is also a bonus eligible position (i.e. profit sharing). 
 
We offer competitive benefits: medical, dental, vision, life, accident &amp; disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement). 
 
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Customer Service Represntative - (Mandarin) Interpreter- Full -Time

Beauty Treats

Responsibilities<ul><li>Research, track, and resolve accounting problems</li><li>Daily Accounts Receivable duties - invoicing, booking payments, submitting documents</li><li>Manage Accounts Payable</li><li>Bookkeeping</li><li>Follow up on payments and monitor outstanding accounts</li><li>Prepare bank and credit card reconciliation</li><li>Inventory analysis</li><li>Coordinate with purchasing team and warehouse for inventory receiving posting</li><li>Clerical duties, including filing and maintaining financial documents</li><li>Full Time position - 40 hours per week, Monday - Friday 9:00 am - 5:30 pm</li><li>*** NOT A REMOTE POSITION *** this is an on-site position</li></ul>Qualifications<ul><li>Bachelor's Degree preferred</li><li>Strong problem solving skills</li><li>Strong attention to detail and excellent organizational skills</li><li>Proficient in Microsoft Office suite</li><li>Strong knowledge of accounting software and bookkeeping principles</li><li>Experience with OMS software is a plus</li><li>Mandarin Chinese and English Bilingual preferred</li></ul>Benefits<ul><li>Salaried position</li><li>Salary is negotiable - exact compensation may vary based on skills and previous experience</li><li>On the job training - 3 months probationary training period</li><li>Health insurance, vision, dental and life insurance</li><li>Paid time off and paid holidays</li><li>401(k) company match after 1 year employment</li><li>Parking provided</li></ul>Job Type: Full-timePay: $4,000.00 - $5,000.00 per monthBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li></ul>Language:<ul><li>Mandarin Chinese (Preferred)</li></ul>Ability to Commute:<ul><li>Los Angeles, CA 90013 (Required)</li></ul>Work Location: In person

Accounting Clerk

APLA Health

<div>Requisition #: 48849
Status: Full-time, Non-Exempt
Schedule: Monday &ndash; Friday, 8AM &ndash; 5PM
Onsite or Hybrid: Onsite
Bilingual (English/Spanish): Yes: Spanish Assessment required prior to offer.
POSITION SUMMARY:
Under the direction of the Contact Center Manager, the Contact Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
</li><li>Handle all scheduling calls and transfer other calls/patient inquires as appropriate.</li><li>
Schedule patient appointments according to clinic scheduling protocols.</li><li>
Register patients in eClinicalWorks according to clinic protocols.</li><li>
Verifies patients&rsquo; insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
</li><li>Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.</li><li>
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.</li><li>
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.</li><li>
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.</li><li>
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.</li><li>
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).</li><li>
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.</li><li>
Coordinate with other call center agents to improve customer service.</li><li>
Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.</li></ul>
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:<ul><li>
High school diploma or GED required.
</li><li>At least two (2) years&rsquo; experience working in a medical office or two (2) years of other customer service experience preferred.
</li><li>Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.</li><li>
Bilingual required &ndash; English/Spanish.</li></ul>
Knowledge of:<ul><li>
Basic computer software (Microsoft Office Suite)</li><li>
Call Center operations</li><li>
HIPAA and OSHA guidelines</li><li>
eClinicalWorks or similar electronic health record system</li><li>
Ring Central or similar phone system</li><li>
Managed care eligibility
</li><li>Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)</li></ul>
Ability to:<ul><li>
Participate as an effective member of a large service-providing agency</li><li>
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV</li><li>
Be customer service oriented</li><li>
Possess great active listening skills</li><li>
Strong telephone etiquette
</li><li>Maintain strictest confidentiality of patients</li><li>
Maintain a strict discipline in time management</li><li>
Operate standard office equipment
</li><li>Demonstrate excellent written and verbal communication skills</li><li>
Perform word processing and data entry tasks</li><li>
Meet assigned deadlines
</li><li>Complete assigned tasks with minimal supervision</li><li>
Communicate effectively with patients, staff, peers, and superiors</li></ul>
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Covid Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.</div>

Contact Center Specialist

Customer Service Represntative - (Vietnamese) Interpreter-Full -Time

Customer Service Represntative - (Japanese) Interpreter- Full-Time

Cathay General Bancorp

People Drive Our Success
 
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
 
Apply today!
 
What our team members are saying: 
Video Clip 1
 
Video Clip 2
 
Video Clip 3
 
Learn more about us at cathaybank.com
 
GENERAL SUMMARY
 Responsible for assisting and servicing clients through inbound and outbound calls. Perform regular daily officer functions which include coordinating daily activities of a client service team and responding to client inquiries. Act as second-tier support for complex account servicing. Provide training and daily supervision to team members. Consistently deliver a high level client service experience. Ensure regulatory compliance and adherence to bank policies and procedures.
 
ESSENTIAL FUNCTIONS
 <ul>
<li>Answer and direct incoming calls in a timely, professional, and courteous manner. Provide coverage for client service specialists when needed including performing daily operational functions, online banking, and related service requests/maintenance.</li>
<li>Support and assist client service specialists with complex client servicing and escalated service issues.</li>
<li>Ensure all daily operational functions including online banking enrollments, email inquiries and voice messages are completed and responded to in a timely manner.</li>
<li>Participate in assigned projects and perform user acceptance testing with system upgrades and enhancements.</li>
<li>Maintain appropriate department records and logs.</li>
<li>Ensure client complaints are promptly resolved following established complaint procedures.</li>
<li>Maintain department abandoned rates and wait times at acceptable levels.</li>
<li>Create monthly work schedules along with department managers and ensure all work shifts are covered.</li>
<li>Provide communication to team members of updates related to products, services, promotions, procedures, and process changes.</li>
<li>Work closely with department managers in team building, mentoring, coaching and staff training.</li>
<li>Reinforce and ensure client service specialists adhere and comply with bank policies, procedures, and compliance regulations.</li>
</ul>
QUALIFICATIONS
 Education: High school degree or equivalent. College degree a plus.
 
Experience: 
<ul>
<li>Minimum three years’ customer service experience within a call center environment.</li>
<li>Minimum two years’ experience with online banking products.</li>
<li>Minimum two years of banking experience.</li>
<li>Knowledge of complex support application systems.</li>
</ul>
Skills/Ability: 
<ul>
<li>Strong active-listening and verbal-communication skills.</li>
<li>Exceptional interpersonal and rapport building skills.</li>
<li>Proficient in problem solving.</li>
<li>Knowledge of banking operations and understanding of banking products and services.</li>
<li>Ability to work in a team-oriented environment.</li>
<li>Demonstrated ability to provide exceptional client service.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Adapt to change within a fast-paced environment.</li>
<li>Proficient with computer applications (Microsoft Word, Excel, Outlook)</li>
<li>Flexible with work hours. Comfortable working a schedule that may fall outside standard 8:30 a.m. to 5:30 p.m. hours.</li>
<li>Bi-lingual English and Chinese (Mandarin or Cantonese) preferred, but not required.</li>
</ul>
OTHER DETAILS
 
$24.04 – $28.00 / hour
 Pay determined based on job-related knowledge, skills, experience, and location.
 This position may be eligible for a discretionary bonus.
 
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
 
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
 
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
 
Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster:
 Poster- English
 Poster- Spanish
 Poster- Chinese Traditional
 Poster- Chinese Simplified
 
Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Client Care Center Officer

Keck Medicine of USC

<div>Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Responsible in coordinating multiple appointments with many multi-specialty clinical services. Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned.
Essential Duties<ul><li>
Clerical: &bull; Demonstrates accuracy and thoroughness in entering information into computer systems. &bull; Processes new referrals in a timely manner this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. &bull; Schedules patient&rsquo;s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient&rsquo;s needs. This includes but not limited to: surgery scheduling, laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. &bull; Reviews master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. &bull; Coordinates and schedules diagnostic testing for patients which include but not limited to sending letters of medical necessity. &bull; Assists with the clerical and scheduling needs including filing and collection of supporting documentation for billing. &bull; Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.</li><li>
Patient Customer Service: &bull; Displays courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. &bull; Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. &bull; Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. &bull; Prepares estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. &bull; Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. &bull; Adheres to policies aimed to protect patient confidentiality. &bull; Assist Support Coordinator I with complex customer service issues and provide resolution</li><li>
Teamwork/Collaboration: &bull; Acts and demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. &bull; Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor. &bull; Keeps abreast of changes within the USC healthcare system. &bull; Work collaboratively as department&rsquo;s liaison/representation between the department and other hospital and physicians&rsquo; staff.</li><li>
Other: &bull; May assist with onboarding and training new hire employees and physicians &bull; May assist Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting &bull; May work on auditing, correction, and resubmitting rejected charges and follow up</li><li>
Performs other duties as assigned.</li></ul>
Required Qualifications:<ul><li>
Req High School or equivalent</li></ul><ul><li>
Req Demonstrated ability in customer service, intake and scheduling</li><li>
Req Proven record of dealing with the public in a customer service role</li><li>
Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems</li><li>
Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.</li><li>
Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.</li><li>
Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs</li><li>
Req Knowledge and ability in processing new referrals in a timely manner</li><li>
Req Demonstrated ability and knowledge in patients scheduling</li><li>
Req Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility</li><li>
Req Possesses ability to work independently and in a team setting.</li></ul>
Preferred Qualifications:<ul><li>
Pref Bachelor&rsquo;s Degree In a related field</li></ul><ul><li>
Pref 3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment.</li><li>
Pref Knowledge of medical terminology preferred</li><li>
Pref Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred</li><li>
Pref Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred</li><li>
Pref Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred</li><li>
Pref Certification - Job Relevant Billing and Coding Certificate</li></ul>
Required Licenses/Certifications:
<ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul> 
The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div>Job ID REQ20172848 Posted Date 03/18/2026</div></div>

Support Coordinator II - Amb Infusion - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Explore 634+ Customer service represntative mandarin interpreter full time in Los Angeles this March. Find roles across top companies and apply now to boost your career.