technical support engineer

customer service representative Jobs in Cairo

customer service representative

call center agent

call center representative

call centre | english account Jobs in Cairo

call centre | english account

customer service specialist chat email

VXI Global Solutions

<div>
 
 VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Customer Support and Customer Service skills
 
 
 Customer Satisfaction and Customer Experience skills
 
 
 Phone Etiquette
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to multitask and handle challenging situations
 
 
 Experience in a customer service role is a plus
 
 
 Fluency in English ( B2+ - C1 )
 
 
 Night and overnight shifts
 
 
 
 
 
 Location: Citystars Mall, Nasr city, Cairo
 
</div>

Customer Service Representative

Talkpush

<div>
 
 WE ARE HIRING.
 
 
 
 Talkpush is hiring sales professionals, product managers, marketers, and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico, and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on our website or on our Facebook page.
 
 
 Read more about the Talkpush culture here.
 
 
 ⚠️
 
 DON'T APPLY FOR A JOB AT TALKPUSH IF THIS IS YOU
 
 
 
 Recruitment is one of the oldest, most established industries, and we're out to change it completely through automation. To make that dream come true, we need people with a fire in their belly who would rather deliver unpleasant truths to customers rather than slap together a quick fix. This isn't a 9-to-5 job that delivers the same experience every day, but a place where once in a while, you wake up with a burning desire to implement a new solution and to test the heck out of it.
 
 
 This means that people who think sucking up to the boss or being a yes-person is the path to success, who aren't willing to stand behind their idea, even in the face of pushback, who prefer change to be predictable and gradual, won't be very happy here. They might be smart, kind, and lovely, but this isn't their pot's lid. If you're the kind of person who gets a little obsessed about a problem and can't think of anything else until you can puzzle it out, we can offer interesting challenges, an international team that will challenge you, and a mission to help millions of people get hired by focusing relentlessly on building better candidate experiences. Does this sound a little scary and overly ambitious? Good, that's just how we like it. ✨
 
 
 
 Solutions Engineer &mdash; Egypt (Remote)
 
 
 
 
 Location:
 
 Fully Remote
 
 
 
 Salary:
 
 Based on experience
 
 
 
 Product Focus:
 
 AI-First Recruitment Technology
 
 
 Egypt is one of our largest markets by user volume, and we don't yet have anyone on the ground. This role is about changing that: getting deep into customer configurations, fixing what's broken, and building real relationships with the recruitment managers and team leaders who use our platform every day.
 
 
 This isn't a commercial role. You won't carry a revenue number. You'll be the person who makes the product work brilliantly for the customer &mdash; and over time, builds a local Talkpush community in Egypt through monthly in-person meetups.
 
 
 
 What You'll Do
 
 
 
 
 Configuration &amp; Problem-Solving
 
 
 
 <ul>
 <li>
 Own a queue of customer tickets and configuration requirements each week
 </li>
 <li>
 Configure Autoflows, integrations, and bot interactions to match customer needs
 </li>
 <li>
 Audit existing setups and optimise for performance, response quality, and adoption
 </li>
 <li>
 Troubleshoot issues end-to-end and resolve them with minimal escalation
 
 
 </li>
 </ul>
 
 Customer Engagement
 
 
 
 <ul>
 <li>
 Run weekly technical check-ins with recruitment managers and team leaders
 </li>
 <li>
 Translate customer pain into specific platform changes and configuration tweaks
 </li>
 <li>
 Set clear expectations on what's possible and how long it takes
 
 
 </li>
 </ul>
 
 Community Building (Egypt)
 
 
 
 <ul>
 <li>
 Organise a monthly in-person event for Talkpush users and prospects in Cairo or Alexandria
 </li>
 <li>
 Build word-of-mouth in the local recruitment community
 </li>
 <li>
 Surface market intelligence back to the global team
 
 
 </li>
 </ul>
 
 Supervising AI Agents
 
 
 
 <ul>
 <li>
 Review and optimise AI interview agent configurations
 </li>
 <li>
 Spot performance issues before customers do
 </li>
 <li>
 Feed insights back into product
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Background in technical support (Level 2/3), configuration-heavy roles, business analysis, industrial engineering, or as a developer who's moved into customer-facing work
 </li>
 <li>
 Proven ability to work with enterprise customers over the long haul without burning out &mdash; this work is detailed, repetitive at times, and requires patience
 </li>
 <li>
 Native or fluent Arabic; strong professional English
 
 
 </li>
 </ul>
 
 Attitude (this matters more than credentials)
 
 
 
 <ul>
 <li>
 Resilience. You've handled difficult enterprise customers for years and kept your composure. Chaos and ambiguity don't faze you.
 </li>
 <li>
 Doer mindset. You'd rather fix something than write a memo about fixing it.
 </li>
 <li>
 Solitary focus. You're comfortable doing deep configuration work alone for hours.
 </li>
 <li>
 Pragmatic. You solve the problem in front of you rather than chasing the perfect solution.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Ability to vibe-code (light scripting, prompt engineering, or agent configuration)
 </li>
 <li>
 Experience with workflow automation tools
 </li>
 <li>
 Prior exposure to recruitment, HR tech, or BPO industries
 
 
 </li>
 </ul>
 
 Why Join
 
 
 
 <ul>
 <li>
 Build something from scratch in a major market where we have demand but no presence
 </li>
 <li>
 Work directly with the EMEA Director, not through layers of management
 </li>
 <li>
 Influence product direction through what you learn from customers
 </li>
 <li>
 A globally distributed team that values doers over talkers
 </li>
 </ul>
</div>

Solutions Engineer — Egypt (Remote)

Azadea Group

<div>
 
 
 Job Purpose:
 
 
 
 The Stores Operations Specialist is responsible for ensuring the efficiency of the stockroom team, overseeing operational processes, and enhancing the selling area to improve and fulfill the customer experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Organize and optimize stockroom processes to ensure items are displayed correctly, storage is efficient, and health and safety standards are strictly implemented.
 </li>
 <li>
 Manage and organize the shipment receiving process to ensure shop readiness and product availability, thereby enhancing the customer experience.
 </li>
 <li>
 Assist shop managers in managing the stock budget and achieving objectives timely, including store sales, store productivity, stock loss, and operational margin.
 </li>
 <li>
 Ensure continuous product availability by regularly replenishing stocks. Assist shop managers in managing shop inventory, including establishing stocking levels and monitoring supply and material disbursements to ensure inventory accuracy.
 </li>
 <li>
 Support shop managers by coordinating and regulating the allocation of manpower hours in the stockrooms, aligning stock-keepers' schedules with shipment deliveries and store sales.
 </li>
 <li>
 Oversee the development and motivation of the stockroom team, ensuring they understand the importance of stockroom processes and safety standards.
 </li>
 </ul>
 
 
 
 
 
 Language and Technical skills:
 
 
 <ul>
 <li>
 Fluency in English.
 </li>
 <li>
 Proficiency in MS Office and shop/stock management tools.
 </li>
 <li>
 Two to four years of experience in Retail, or a similar role.
 </li>
 </ul>
</div>

Store Operations Specialist - Zara Egypt

AllCare.ai

<div>
 
 Company: AllCare.ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based)
 
 
 
 
 
 
 The Mission
 
 
 
 AllCare.ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care &mdash; we deliver care.
 
 
 
 
 
 
 The Growth
 
 
 
 We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale.
 
 
 
 
 
 
 The Opportunity
 
 
 
 The Provider &amp; Care Operations Specialist will be responsible for coordinating provider logistics including scheduling &amp; routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate provider schedules and daily routing.
 </li>
 <li>
 Manage provider assignments and optimize utilization.
 </li>
 <li>
 Communicate with Care partners to confirm schedules, patient census, and operational changes.
 </li>
 <li>
 Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care.
 </li>
 <li>
 Support provider onboarding and operational readiness.
 </li>
 <li>
 Monitor daily operational KPIs and proactively resolve scheduling or service issues.
 </li>
 <li>
 Maintain accurate operational records and reporting.
 </li>
 <li>
 Escalate operational risks and recommend process improvements.
 </li>
 </ul>
 
 
 
 
 
 Who This Is For
 
 
 <ul>
 <li>
 Has 2-5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics.
 </li>
 <li>
 Has strong organizational and multitasking skills.
 </li>
 <li>
 Is comfortable working in a fast-paced, highly dynamic environment.
 </li>
 <li>
 Has excellent written and verbal communication skills.
 </li>
 <li>
 Is highly analytical and detail-oriented.
 </li>
 <li>
 Demonstrates strong ownership, accountability, and problem-solving abilities.
 </li>
 <li>
 Is proficient in Microsoft Excel and comfortable learning new systems.
 </li>
 <li>
 Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred.
 </li>
 <li>
 On US time, fully. Your work calendar runs on the US Pacific week. You'll take time off when your facilities take time off &mdash; Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest. This isn't a perk we bolted on; it's how the job works.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 B.Pharm or PharmD degree from an accredited Egyptian university.
 </li>
 <li>
 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered.
 </li>
 <li>
 Fluent written and spoken English. Neutral accent preferred; clarity and warmth required.
 </li>
 <li>
 Willingness and ability to work US Pacific Time hours
 </li>
 <li>
 US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).
 </li>
 <li>
 Strong comfort with modern tools &mdash; CRM, task management, communication platforms &mdash; and an AI-forward mindset. Care Partners work alongside AI daily.
 </li>
 <li>
 Detail-oriented, process-disciplined, and calm under pressure.
 </li>
 <li>
 Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
 </li>
 <li>
 Based in Egypt with valid work authorization.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).
 </li>
 <li>
 Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.
 </li>
 <li>
 Experience in a Primary/Secondary account coverage model or named-account service model.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs
 </li>
 <li>
 US holiday calendar &mdash; you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
 </li>
 <li>
 Health benefits and paid time off.
 </li>
 </ul>
</div>

Provider & Care Operations Specialist

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
 <li>
 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
 </li>
 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

Bevatel

<div>
 We're looking for a
 
 Social Media Specialist
 
 to join our team at
 
 Bevatel
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Content Creation: Produce high-quality, trend-driven video content and UGC across all platforms.
 </li>
 <li>
 Platform Management: Manage and optimize presence on Meta, TikTok, YouTube, Snapchat, and LinkedIn.
 </li>
 <li>
 Creative Execution: Use CapCut, Canva, and AI tools to create fast-paced, engaging visuals.
 </li>
 <li>
 Trend Adaptation: Stay ahead of viral trends and quickly adapt them to the brand.
 </li>
 <li>
 Catalog Management: Maintain product/service catalogs on WhatsApp Business and social commerce tools.
 </li>
 <li>
 Engagement: Actively engage with the community and respond to interactions promptly.
 </li>
 <li>
 Analytics: Monitor performance metrics to optimize and improve social media strategy.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Energy &amp; Mindset: Highly active, proactive, and deeply connected to modern social media culture.
 </li>
 <li>
 Experience: Proven track record in media and UGC creation (A portfolio of video work is mandatory).
 </li>
 <li>
 Tool Mastery: (CapCut, Canva, or fast-paced AI creative tools).
 </li>
 <li>
 Agility &amp; Flexibility: A multi-tasker who is resourceful, adaptable, and can make things happen quickly.
 </li>
 <li>
 Marketing tools: Meta, YouTube, TikTok, Snap, Google Channel, LinkedIn, WB business and catalog,
 </li>
 </ul>
</div>

Social Media Specialist

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Translate strategic direction into high-quality design within an established brand identity.
 </li>
 <li>
 Develop concepts, graphics, and layouts for product illustrations, and websites.
 </li>
 <li>
 Collaborate with clients and marketing teams to determine requirements and strategize on a wide range of materials.
 </li>
 <li>
 Create visual representations of ideas for both print and electronic media.
 </li>
 <li>
 Determine the ideal usage of color, text, font style, imagery, and layout.
 </li>
 <li>
 Prepare rough drafts of material based on an agreed brief and present ideas to clients and stakeholders for approval.
 </li>
 <li>
 Review final layouts and suggest improvements when necessary.
 </li>
 <li>
 Keep up to date with the latest design trends, techniques, and technologies.
 </li>
 <li>
 In addition to any other tasks assigned by the direct manager.
 </li>
 </ul>
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Bachelor's degree in graphic design, Fine Arts, or a related field is required
 </li>
 <li>
 Specialist: 0-5 years of experience in a graphic design role.
 </li>
 <li>
 A strong portfolio of illustrations or other graphics is essential.
 </li>
 <li>
 Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
 </li>
 <li>
 A strong understanding of design principles, including color theory, typography, and layout.
 </li>
 <li>
 Knowledge of UX/UI design principles is beneficial.
 </li>
 <li>
 Familiarity with HTML, CSS, and content management systems like WordPress is a plus.
 </li>
 <li>
 Exceptional creativity and innovation.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Strong organizational and time-management abilities to meet deadlines.
 </li>
 <li>
 The ability to give and receive constructive criticism.
 </li>
 <li>
 Attention to detail and a strong eye for visual composition.
 </li>
 </ul>
 
 
 
</div>

Graphic Designer

Explore 56+ Customer service specialist chat email in Cairo this July. Find roles across top companies and apply now to boost your career.