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Concentrix

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 At TP we deliver excellent service and support. Every colleague commits to the following principles:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Taking ownership.
 
 You hold the request or problem until it is resolved. We do not send people away to another (internal) desk.
 </li>
 <li>
 
 Unburdening colleagues.
 
 We do not say "no, this is not possible". We think along with them and explain how what they want can be achieved in a different way.
 </li>
 <li>
 
 Proactive communication.
 
 If we are not going to meet a deadline you hear it from us proactively, not after the fact.
 </li>
 </ul>
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 As a Senior CX Platform &amp; Conversational AI Engineer, you design, operate and continuously improve TP's CCaaS and conversational AI capabilities. You ensure that Genesys Cloud, IVR, routing, chat, messaging, voice, integrations and AI-supported customer journeys improve agent productivity, customer experience and account outcomes. The role combines hands-on CCaaS engineering with conversational AI, prompt lifecycle management, ITIL discipline and measurable CX improvement. You treat prompts, bot flows and agent-assist configurations as production artefacts that are versioned, tested, monitored and changed under control. The role contributes directly to business outcomes such as AHT, FCR, containment, CSAT, agent productivity and cost-to-serve, while ensuring platform reliability, secure data handling and operational continuity. You report to the IT Director and work closely with IT Engineering &amp; Development, Service Management, Operations, Business Service &amp; AI Demand Partners and relevant vendors.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Owning the technical lifecycle and operational quality of Genesys Cloud / PureCloud capabilities within the assigned scope.
 </li>
 <li>
 Designing, configuring, operating and improving Genesys Cloud / PureCloud and related CCaaS components.
 </li>
 <li>
 Building and optimising IVR, ACD, chat, SMS/messaging, email routing and channel-spanning customer journeys.
 </li>
 <li>
 Supporting SIP trunks, telephony integration, voice quality, call routing and incident resolution.
 </li>
 <li>
 Integrating CCaaS platforms with CRM, ServiceNow, knowledge bases, agent desktop tools, reporting and conversational AI services.
 </li>
 <li>
 Designing and improving bot flows, intent models, fallback handling, escalation logic and containment optimisation.
 </li>
 <li>
 Supporting LLM-driven summarisation, suggested responses, next-best-action and knowledge retrieval at the point of need (agent assist).
 </li>
 <li>
 Ensuring that AI-supported customer journeys and agent-assist capabilities are designed with appropriate human-in-the-loop, privacy and quality controls.
 </li>
 <li>
 Designing, testing, versioning, monitoring and retiring prompts as production artefacts under change control.
 </li>
 <li>
 Defining and executing test scenarios, regression checks and go-live validation for CX-critical changes.
 </li>
 <li>
 Working with Business Service &amp; AI Demand Partners and Operations stakeholders to translate business and client requirements into measurable CX platform improvements.
 </li>
 <li>
 Supporting and shaping the convergence between CCaaS capabilities and conversational AI within the CX domain.
 </li>
 <li>
 Supporting vendor coordination for Genesys, telephony, conversational AI and integration-related topics.
 </li>
 <li>
 Applying ITIL incident, problem, change and release practices to CX-critical services.
 </li>
 <li>
 Maintaining flow documentation, prompt documentation, runbooks, test scenarios and support guidance.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 At minimum a demonstrable bachelor-level working and thinking ability in IT, engineering, telecommunications, computer science or a related ICT discipline, or equivalent experience.
 </li>
 <li>
 Genesys Cloud certification preferred.
 </li>
 <li>
 ITIL Foundation desirable; practical ITIL experience required.
 </li>
 <li>
 Conversational AI, bot design, prompt engineering or CX automation certification is desirable.
 </li>
 <li>
 Working knowledge of SIP / VoIP, REST APIs, contact-centre fundamentals and omnichannel service delivery is required.
 </li>
 <li>
 Minimum 5 years of experience in CCaaS, contact center technology, telephony or CX platform engineering.
 </li>
 <li>
 Strong hands-on experience with Genesys Cloud / PureCloud, including routing, queues, flows, IVR and platform administration.
 </li>
 <li>
 Working knowledge of SIP, VoIP, trunking, voice quality and telephony troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON, webhooks and integration patterns.
 </li>
 <li>
 Experience with ServiceNow ITSM processes required; ServiceNow integration / API experience desirable.
 </li>
 <li>
 Experience with conversational AI, bot flows, intent models, prompt design or agent assist is strongly desirable.
 </li>
 <li>
 Working knowledge of ITIL incident, problem, change and release practices.
 </li>
 <li>
 Strong documentation discipline: flow documentation, prompt documentation, runbooks, test scenarios and operational handover.
 </li>
 <li>
 Ability to work independently in an international remote or hybrid team.
 </li>
 <li>
 English C1 required.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Hands-on Genesys Cloud / PureCloud experience.
 </li>
 <li>
 Strong understanding of IVR, ACD, routing, queues and omnichannel flows.
 </li>
 <li>
 Working knowledge of SIP / VoIP / trunking and voice troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON and integration patterns.
 </li>
 <li>
 ITIL incident, problem and change management awareness.
 </li>
 <li>
 ServiceNow ITSM awareness.
 </li>
 <li>
 Strong documentation discipline.
 </li>
 <li>
 English C1.
 </li>
 <li>
 Ability to work independently in an international remote / hybrid environment.
 </li>
 <li>
 Basic conversational AI and prompt engineering awareness, or demonstrable willingness and ability to learn quickly.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Advanced conversational AI design.
 </li>
 <li>
 Prompt lifecycle management.
 </li>
 <li>
 Agent assist design and evaluation.
 </li>
 <li>
 Bot analytics and containment optimisation.
 </li>
 <li>
 Genesys advanced integrations.
 </li>
 <li>
 AI ethics and data compliance in customer interaction environments.
 </li>
 <li>
 Customer journey analytics.
 </li>
 <li>
 ServiceNow API integration.
 </li>
 <li>
 Vendor management and advanced stakeholder communication.
 </li>
 </ul>
 
 
</div>

Senior Full Stack & AI Solutions Developer

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Associate Manager - Marketplace Operations| MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding:
 </li>
 <li>
 Account setup.
 </li>
 <li>
 Product listing.
 </li>
 <li>
 Order management.
 </li>
 <li>
 Payment issues.
 </li>
 <li>
 General inquiries.
 </li>
 <li>
 Investigate and resolve seller concerns, complaints, and disputes effectively and efficiently.
 </li>
 <li>
 Ensure positive resolutions and satisfactory outcomes for both the seller and the customer.
 </li>
 <li>
 Contribute to root cause analysis in escalation management to prevent recurring issues
 </li>
 <li>
 Educate sellers on platform policies, procedures, and best practices to:
 </li>
 <li>
 Ensure compliance with marketplace guidelines.
 </li>
 <li>
 Optimize their selling experience.
 </li>
 <li>
 Execute the set project Standard Operating Procedures (SOPs) and propose enhancements to simplify and reduce overhead in processes.
 </li>
 <li>
 Provide regular updates to sellers and internal stakeholders on policy changes, process updates, and operational improvements
 </li>
 <li>
 Prepare and present reports on seller performance, issue resolution metrics, and process efficiency.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in E- Commerce or Business Administration or other relevant field.
 </li>
 <li>
 3-5 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 3+ years in the retail/e-Commerce business or closely related industry
 </li>
 </ul>
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 
</div>

Associate Manager - Marketplace Operations

TTEC

<div>
 
 Transportation Coordinator &ndash; Cairo
 
 
 
 At TTEC, we're all about the Human Experience. Elevated. As a Transport Coordinator in Cairo, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.
 
 
 You will form part of a greater team and report to the Transport Manager within the Facilities Department.
 
 
 
 During a Typical Day You Will
 
 
 
 <ul>
 <li>
 Coordinating shift-based transport operations
 </li>
 <li>
 Route planning and vehicle utilization
 </li>
 <li>
 Manage real-time operational changes (absenteeism, overtime, peak volumes)
 </li>
 <li>
 Maintain on-time pick-up and drop-off performance
 </li>
 <li>
 Adjust routes dynamically based on headcount fluctuations
 </li>
 <li>
 Support ramp-ups, new campaigns, and seasonal demand increases
 </li>
 <li>
 Cost control - monitor cost per seat, route optimization, and vehicle utilization
 </li>
 <li>
 Reviewing and validating trip sheets
 </li>
 <li>
 Reviewing and validating vendor invoices
 </li>
 <li>
 Data reporting using transport management system
 </li>
 <li>
 Handling escalations and incident investigation
 </li>
 <li>
 Address employee complaints and incident reports promptly
 </li>
 <li>
 Ensure vehicle compliance, driver vetting, and safety standards
 </li>
 <li>
 Ensure safe, secure, and reliable transport for all employees
 </li>
 <li>
 Maintain proper documentation and record keeping
 
 
 
 </li>
 </ul>
 Education | Experience
 
 
 <ul>
 <li>
 University Degree
 </li>
 <li>
 3+ years&rsquo; experience in transport
 </li>
 <li>
 Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
 </li>
 <li>
 Solid inbound and outbound transport operations experience
 </li>
 <li>
 Strong geographical, logistical, and transport knowledge across Cairo
 </li>
 <li>
 Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don&rsquo;t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Transportation Coordinator

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
 </li>
 </ul>
 
 Operational Coordination
 
 
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

The Address Investments

<div>
 
 
 Company Description
 
 
 
 
 
 
 The Address Investments is a premier real estate company in Egypt and the Middle East, known for its commitment to revolutionizing the real estate market with a client-centric approach. Specializing in properties across Egypt and the region, the company offers buyers a tailored experience, presenting numerous projects to suit a variety of budgets. With a reputation for high-quality service and strong relationships with top developers, The Address Investments ensures access to diverse property options and exclusive offers. Their team of skilled professionals undergoes thorough training to maintain a supportive and collaborative atmosphere, creating a family-like environment for both clients and staff. This innovative approach positions The Address Investments as a pioneer and trusted partner in the real estate market.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site Fresh Graduate Real Estate Sales Specialist position based in Cairo. The role involves assisting clients in finding their ideal properties by understanding their needs and presenting suitable options. Daily responsibilities include building and maintaining strong relationships with clients, developers, and internal team members; negotiating deals; and staying updated on market trends and property listings.
 
 
 
 
 
 Comprehensive training is provided to ensure that all incoming sales batches are fully prepared for real-world sales operations. This training equips new hires with in-depth knowledge of the real estate market, sales techniques, company processes, and property offerings, enabling them to deliver exceptional service and achieve strong performance from day one.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong customer service and communication skills to effectively understand and meet clients&rsquo; needs.
 </li>
 <li>
 Basic experience or foundational knowledge in sales or brokerage to support negotiations and deal closures.
 </li>
 <li>
 Interest in the real estate industry with the willingness and ability to develop market expertise.
 </li>
 <li>
 Openness and commitment to structured training programs to excel in real estate sales and master product knowledge.
 </li>
 <li>
 Strong interpersonal skills, professionalism, and a collaborative team-oriented mindset.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field is preferred but not mandatory.
 </li>
 <li>
 Proficiency in Microsoft Office tools and communication platforms is an added advantage.
 </li>
 </ul>
 
 
</div>

SALES (FRESH GRADUATES OR NO EXPERIENCE)

<div>
 
 Overview
 
 
 
 As part of our Data &amp; AI team in the AI Hub, you will help drive analytics, decision-making, and innovation&mdash;contributing to a more agile and efficient finance function. By fostering outstanding leadership and teamwork, we fulfil our commitment to stakeholders and play a pivotal role in building a better working world for our people, clients, and communities.
 
 
 The Opportunity
 
 
 We are seeking a Fullstack Developer to join our AI Hub, where we rapidly deliver prototypes, proof-of-concepts (PoCs), and minimum viable products (MVPs) that bring AI use cases to life. This role demands expertise across both front-end and back-end development, supporting the creation of dynamic AI-driven products such as GenAI-enabled web applications, use case marketplaces, and diagnostic tools. You will be responsible for designing, building, and optimizing end-to-end solutions&mdash;translating business requirements into robust, scalable, and accessible web experiences.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and iterate fullstack web applications for AI Hub PoCs and MVPs&mdash;delivering responsive UIs, seamless navigation, dashboards, and interactive user experiences.
 </li>
 <li>
 Architect and implement RESTful APIs and backend services, ensuring secure integration and clean API design in line with modern best practices.
 </li>
 <li>
 Translate product requirements and wireframes into maintainable, design-system-friendly UI components using React, Next.js, Tailwind CSS, and modern CSS methodologies.
 </li>
 <li>
 Integrate front-end applications with AI/ML and backend services (REST/GraphQL), enabling advanced features like chat, summarization, and guided workflows.
 </li>
 <li>
 Optimize applications for performance, accessibility (WCAG compliance), and cross-browser compatibility, with a focus on debugging and fine-tuning both front-end and back-end performance.
 </li>
 <li>
 Collaborate closely with UI/UX designers, stakeholders, and cross-functional teams to ship high-quality, production-ready code in short, iterative cycles.
 </li>
 <li>
 Contribute to the development and maintenance of reusable UI patterns, backend utilities, and assets to accelerate delivery across multiple AI Hub initiatives.
 </li>
 <li>
 Support delivery planning, uphold high engineering standards, participate in code reviews, testing, documentation, and CI/CD-friendly practices.
 
 
 </li>
 </ul>
 Skills and Attributes for Success
 
 
 <ul>
 <li>
 Strong ownership mindset; thrives in fast-paced, iterative delivery environments.
 </li>
 <li>
 Exceptional communication skills with both technical and non-technical stakeholders.
 </li>
 <li>
 Demonstrated craftsmanship and attention to detail in both UI/UX and backend architecture.
 </li>
 <li>
 Expertise in performance debugging, accessibility, and usability.
 </li>
 <li>
 Proactive problem-solver who can quickly unblock challenges and propose pragmatic solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.
 </li>
 <li>
 6+ years of professional experience in fullstack web development.
 </li>
 <li>
 Deep expertise in React and Next.js for building modern, component-based UIs.
 </li>
 <li>
 Extensive experience with API usage and design, including REST API architecture and integration.
 </li>
 <li>
 Strong proficiency in Tailwind CSS and advanced CSS techniques for scalable and maintainable styling.
 </li>
 <li>
 Solid background in performance debugging and cross-browser compatibility.
 </li>
 <li>
 Hands-on experience in building accessible (WCAG-compliant) web applications.
 
 
 </li>
 </ul>
 Ideally, You&rsquo;ll Also Have
 
 
 <ul>
 <li>
 Familiarity with DevOps practices, especially Azure hosting (App Service, Static Web Apps), CI/CD, and observability.
 </li>
 <li>
 UI/UX design experience or close collaboration with design teams.
 </li>
 <li>
 Experience building data-heavy interfaces (tables, charts, filters) and handling internationalization (Arabic language skills are a plus).
 
 
 </li>
 </ul>
 What We Look For
 
 
 We are seeking ambitious builders who excel at transforming ambiguity into impactful digital solutions. You are passionate about AI-driven products, comfortable with rapid prototyping, and motivated by delivering market-relevant, client-centric applications that generate tangible value.
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive compensation package, performance-based rewards, and recognition for your contributions.
 </li>
 <li>
 Continuous learning and world-class professional development opportunities.
 </li>
 <li>
 Flexible work arrangements to empower your impact.
 </li>
 <li>
 Coaching, mentorship, and transformative leadership experiences.
 </li>
 <li>
 A diverse, inclusive, and collaborative culture.
 
 
 </li>
 </ul>
 If you meet the above criteria, we encourage you to apply and become part of the exceptional EY experience&mdash;where you can shape your future and help us build a better working world.
 
 
 EY | Building a better working world
</div>

Fullstack Developer - AI Hub (Cairo, Amman or Riyadh)

Explore 109+ Customer service specialist chat email in Cairo this June. Find roles across top companies and apply now to boost your career.