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customer service representative Jobs in Cairo

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call centre | english account

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client service specialist - fr is a must

customer service specialist chat email

TaskUs

<div>
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 Experience in technical-based customer assistance through chat, and email
 
 
 Previous experience dealing with the challenges faced in a customer-focused role
 
 
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments. As a result, driving the successful development of the team and the wider department forward.
 
 
 Problem-solving and critical thinking skills
 
 
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal Social Media Savvy
 
 
 Ability to effectively and correctly communicate verbally and in written format
 
 
 
 Role Requirements
 
 
 
 
 English (B2/C1) speaking and writing
 
 
 
 Great communication skills, written and oral
 
 
 Demonstrate strong abilities to work independently and as a remote team player
 
 
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes Must be willing to participate in a background screening
 
 
 Proven customer communication experience (E-mail &amp; chat)
 
 
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 
 
 Willing to learn new skills in a brand new industry within the market
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Dec 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Care Specialist

<div>
 
 We are currently seeking a
 
 French Quality Assurance Analyst
 
 to join our growing team. This role is ideal for professionals who are passionate about quality, customer experience, process improvement, and operational excellence within a contact center environment.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Evaluate customer interactions across multiple channels, including voice, email, chat, social media, and other customer support platforms.
 </li>
 <li>
 Conduct objective and independent quality assessments to ensure compliance with quality standards and client expectations.
 </li>
 <li>
 Participate in calibration sessions to maintain consistency and accuracy in evaluations.
 </li>
 <li>
 Provide detailed feedback and actionable recommendations to improve agent performance and customer satisfaction.
 </li>
 <li>
 Identify operational risks and recommend internal controls to mitigate potential issues.
 </li>
 <li>
 Detect potential fraud, security concerns, and process gaps.
 </li>
 <li>
 Analyze quality trends and provide insights to support business and operational improvements.
 </li>
 <li>
 Identify training and coaching opportunities to enhance team performance.
 </li>
 <li>
 Collaborate with cross-functional teams to drive continuous improvement initiatives.
 </li>
 <li>
 Support the implementation of quality standards, policies, and procedures across operations.
 </li>
 <li>
 Prepare reports and communicate findings to management and relevant stakeholders.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree preferred.
 </li>
 <li>
 6 months to 2 years of experience in Quality Assurance within a contact center or customer service environment.
 </li>
 <li>
 Fluency in French, both written and spoken.
 </li>
 <li>
 Strong knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint.
 </li>
 <li>
 Understanding of contact center operations, quality methodologies, and customer experience best practices.
 </li>
 <li>
 Strong analytical and reporting skills with attention to detail.
 </li>
 </ul>
 
 
 
</div>

French Quality Assurance

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Recruitable

<div>
 
 Over 13 years ago, we started Capital Placement with a bold vision: to open the world to students and graduates who dream of building global careers. We wanted to remove barriers between talent and opportunity and make international work experience accessible to everyone, not just a privileged few.
 
 
 Today, we connect ambitious young people with life-changing internships worldwide, experiences that spark confidence, broaden horizons, and transform potential into purpose. For our 4,000+ employer partners, we offer more than candidates - we connect them with a global community of pre-vetted, career-ready individuals who bring energy, curiosity, and fresh ideas to every role.
 
 
 
 The role
 
 
 
 You'll be the first point of contact for the corporate clients and employers who partner with us to run talent programs. The role goes beyond account management: you'll be actively involved in recruitment coordination and program delivery end to end, working with employers across the region and partnering closely with internal teams to make things run smoothly.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Act as the primary point of contact for corporate clients across phone, email, and chat &mdash; in both Arabic and English &mdash; supporting them throughout the program journey
 
 </li>
 <li>
 
 Run consultations to understand each client's hiring goals and recommend the right program structure for them
 
 </li>
 <li>
 
 Support the day-to-day delivery of recruitment and talent programs across the region
 
 </li>
 <li>
 
 Manage a high volume of client accounts across multiple programs and stages without losing track
 
 </li>
 <li>
 
 Conduct interviews and briefings one-on-one or via Rena, our in-house AI interviewer
 
 </li>
 <li>
 
 Coordinate with clients and internal teams to make sure programs run smoothly from onboarding through completion
 
 </li>
 <li>
 
 Maintain accurate records across all systems, trackers, and databases
 
 </li>
 <li>
 
 Analyse client and program data, surface insights, and share recommendations with other teams
 
 </li>
 <li>
 
 Use AI tools to improve the client experience and streamline internal workflows
 
 </li>
 <li>
 
 Take ownership of issues and resolve them with sound judgement and creative problem-solving
 
 
 
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Available full-time. This is a full-time role and not compatible with studies, another job, or freelance commitments
 
 </li>
 <li>
 
 Fluent in Arabic and English, both written and spoken
 
 </li>
 <li>
 
 Comfortable managing corporate client relationships and working with employer stakeholders across the region
 
 </li>
 <li>
 
 Strong communicator with a client-first mindset
 
 </li>
 <li>
 
 Organised and detail-oriented, able to juggle multiple programs and priorities at once
 
 </li>
 <li>
 
 Calm under pressure in a fast-paced environment
 
 </li>
 <li>
 
 Strong problem-solver who takes ownership of outcomes
 
 </li>
 <li>
 
 Curious about AI and automation, and keen to use them in your day-to-day
 
 </li>
 <li>
 
 Experience in recruitment, B2B sales, client success, or program coordination is a plus
 
 </li>
 <li>
 
 Having lived or studied abroad is a bonus
 
 
 
 </li>
 </ul>
 
 
 Perks
 
 
 <ul>
 <li>
 
 Salary $500 - $650.
 
 </li>
 <li>
 
 MacBook, private health insurance, 28 days holiday plus quarterly wellness days, UberEats budget, learning budget, work-from-home setup budget. Annual company getaways (Thailand, Vietnam, Sri Lanka so far). Real room to grow.
 
 
 
 </li>
 </ul>
 
 
 Hours
 
 
 
 UK or US hours Monday to Thursday. Local time zone Fridays (9:30am to 5:30pm) or Sunday to Thursday if you are on our client project.
 
 
 
 Process
 
 
 
 Make sure you meet the requirements outlined in the job description and send your application via the link mentioned.
 
 <ul>
 <li>
 
 Round 1: A 15-minute AI interview to assess your background and suitability for the role.
 
 </li>
 <li>
 
 Round 2: A 20-minute general aptitude test covering numerical reasoning, verbal reasoning, and logical thinking.
 
 </li>
 <li>
 
 Round 3: A 45&ndash;60 minute interview with two team members evaluating your expertise and experience related to the Customer Service &amp; Recruitment Associate position.
 
 </li>
 <li>
 
 Round 4: A 45&ndash;60 minute cultural fit interview focused on value alignment and team compatibility.
 
 </li>
 <li>
 
 Final Round: Discussion with the Founders, centring on your vision, strategic thinking, and overall fit for the role.
 
 
 
 </li>
 </ul>
 
 The full process may take up to 2 weeks. We appreciate your time and patience as we work to find the best fit for both you and our team.
 
</div>

Customer Service & Recruitment Associate (Arabic & English Speaker)

WOROOD

<div>
 
 Job Description:
 
 
 
 Handle day-to-day customer inquiries and requests through non-voice channels including email, social media, WhatsApp, and ticketing systems with professionalism and accuracy.
 
 
 Manage and resolve customer tickets within SLA while ensuring high-quality communication and proper case documentation.
 
 
 Conduct outbound follow-up calls related to existing tickets to ensure issue resolution and customer satisfaction.
 
 
 Coordinate with internal teams to resolve customer issues efficiently.
 
 
 Track, update, and maintain accurate records of all customer interactions in CRM systems.
 
 
 Ensure timely responses across all platforms while maintaining brand tone and communication standards.
 
 
 Handle customer complaints and provide appropriate solutions within defined processes.
 
 
 Monitor pending and open tickets, ensuring proper follow-up and closure within agreed timelines.
 
 
 Identify recurring issues and escalate trends or system gaps to management.
 
 
 Support customer retention by ensuring a smooth and satisfactory resolution experience.
 
 
 
 Requirements:
 
 
 
 1&ndash;3 years of experience in customer service, preferably in back office, email, or ticket handling roles.
 
 
 Excellent written communication skills in Arabic and English.
 
 
 Good verbal communication skills for follow-up calls.
 
 
 
 Experience Handling Social Media And WhatsApp Customer Interactions.
 
 
 
 Strong organizational skills with the ability to manage multiple tickets simultaneously.
 
 
 Attention to detail and ability to document cases clearly and accurately.
 
 
 Ability to work under pressure and meet SLAs in a fast-paced environment.
 
 
 Basic problem-solving skills and a customer-focused mindset.
 
 
 Familiarity with CRM systems (e.g., Zendesk, Gorgias) is a plus.
</div>

Customer Service Associate

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
 </li>
 </ul>
 
 Operational Coordination
 
 
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

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