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associate data analyst, washington d.c.

customer service team lead dc

Verida Inc

<div>SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.
LOCATION: On-Site in the District of Columbia
ESSENTIAL FUNCTIONS:<ul><li>
Monitor the operation in accordance with policies and procedures.</li><li>
Train and coach team members in conjunction with supervisor.</li><li>
Responsible for shift schedule to include, work station assignments/rotations with supervisor.</li><li>
Coordinate production startups, shutdowns, and changeovers with supervisor.</li><li>
Responsible to meet shift goals.</li><li>
Responsible for quality control.</li><li>
Make adjustments as necessary during shift to maintain compliance within specifications.</li><li>
Operate within standard operating procedures (SOPs).</li><li>
Communicate with Supervisor.</li><li>
Ensure a clean and safe work environment.</li><li>
Complete shift paperwork.</li><li>
Assist in assigned department as necessary.</li><li>
Other duties as assigned.</li></ul>
QUALIFICATIONS REQUIRED:<ul><li>
Strong reading, writing, and arithmetic skills required.</li><li>
Computer literate with the ability to learn customer service software applications.</li><li>
Duties require professional verbal and written communication skills</li><li>
Ability to type 30 wpm.</li><li>
Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.</li></ul>
QUALIFICATION<ul><li>
High school diploma or equivalent.</li></ul></div>

Customer Service Team Lead- DC

KMRG, LLC

<div>Title: IT Help Desk Specialist 
Location: Washington, DC 
Schedule: Full-time, onsite Monday-Friday 
Salary: $108,000 - $125,000 
 
We are seeking an experienced IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. Your scope of work will include supporting CBO&rsquo;s IT service environment through user support, endpoint operations, access support, technology coordination, and routine service improvements that help agency staff work securely and efficiently. 
 
This is a full-time opportunity in which we&rsquo;ll provide competitive pay, job stability, and security. 
 
Apply today! 
 
RESPONSIBILITIES 
Support Help Desk &amp; User Support<ul><li>
Manage help desk requests through CBO&rsquo;s ticketing system from intake through resolution</li><li>
Support a moderate ticket workload with occasional advanced troubleshooting needs</li><li>
Provide timely technical support to CBO staff for hardware, software, and endpoint issues</li><li>
Troubleshoot mobile device, authentication, connectivity, and secure access issues</li><li>
Guide users on equipment, collaboration tools, cloud services, and self-service resources</li><li>
Deliver clear ticket updates, resolution notes, and user communications through approved channels</li><li>
Respond to assigned daily office technology support needs</li><li>
Assist with conference room technology support and related user assistance</li></ul>
Device Deployment &amp; Endpoint Support<ul><li>
Prepare computer equipment for deployment using onboarding and division-specific requirements</li><li>
Image, configure, deploy, validate, and inventory Windows desktops for end users</li><li>
Configure, deploy, validate, and inventory macOS systems for end users</li><li>
Validate deployed devices against approved security baselines and inventory records</li><li>
Install, troubleshoot, maintain, upgrade, and patch employee hardware and software</li><li>
Maintain peripheral components, firmware updates, and approved security configurations</li><li>
Register and configure iOS and Android devices in enterprise MDM platforms</li><li>
Load and verify software packages through approved imaging and patching tools</li><li>
Check configuration baselines through Ivanti EPM, KACE, or equivalent tools</li><li>
Support workstation deployments, refreshes, data migrations, and recovery operations</li></ul>
System Administration &amp; Troubleshooting<ul><li>
Diagnose MFA failures, identity anomalies, endpoint irregularities, and access issues</li><li>
Resolve network connectivity problems and endpoint performance issues using sound judgment</li><li>
Analyze Windows Event Viewer data to identify errors, patterns, and corrective actions</li><li>
Review macOS Console diagnostics, system logs, and monitoring data to resolve issues</li><li>
Monitor log output to validate image integrity, patch levels, and security compliance</li><li>
Administer Microsoft Entra ID / Active Directory environments with IAM governance</li><li>
Support user account provisioning, group policy adjustments, and identity lifecycle management</li><li>
Manage macOS and iOS enrollment, configuration profiles, FileVault, and authentication integration</li><li>
Apply JAMF and Microsoft Intune for endpoint automation and configuration management</li><li>
Use approved endpoint tools to support automation, policy enforcement, and device management</li></ul>
Security &amp; Asset Support<ul><li>
Validate image integrity, patch levels, endpoint security policies, and approved configurations</li><li>
Apply information security and information assurance principles in customer support activities</li><li>
Support encryption, data loss prevention, and secure credential handling during support work</li><li>
Assist with patch management and vulnerability remediation cycles across supported endpoints</li><li>
Coordinate remediation of critical and high-severity findings based on Nessus scan results</li><li>
Replace defective or obsolete components and document hardware, software, and asset changes</li><li>
Perform secure drive sanitization and destruction using BitRaser or other approved tools</li><li>
Maintain required documentation and certificates for secure drive destruction activities</li></ul>
Documentation &amp; Team Coordination<ul><li>
Create SOPs, knowledge base articles, user guides, technical procedures, and automation scripts</li><li>
Document technical procedures in a clear format for users and internal support teams</li><li>
Support Tier I personnel by promoting best practices, reviewing escalations, and resolving issues</li><li>
Coordinate with Service Desk and Network Operations teams on support and escalation needs</li><li>
Partner with Cloud Services, Engineering, Development, and Cybersecurity teams as needed</li><li>
Identify recurring problem trends and recommend practical mitigation strategies</li><li>
Recommend remedial actions such as driver updates, policy changes, or imaging corrections</li><li>
Assist with outages, service disruptions, emergencies, and incident response activities</li></ul> 

REQUIRED BACKGROUND
<ul><li>Experience with imaging, deployment, configuration management, and security baselines</li><li>
Experience using Ivanti, KACE, Microsoft Intune, JAMF, or similar endpoint tools</li><li>
Experience deploying software, managing devices, enforcing policies, and automating routine tasks</li><li>
Experience supporting AWS-hosted resources, identity services, and hybrid infrastructure integrations</li><li>
Strong understanding of advanced system administration and patch management</li><li>
Strong understanding of baseline configuration and automated imaging processes</li><li>
Strong understanding of cloud and hybrid environment management</li><li>
Strong understanding of Zero Trust security principles</li><li>
Knowledge of organizational security, compliance, and configuration standards</li><li>
Excellent customer service and problem-solving skills</li></ul> 

REQUIRED CAPABILITIES<ul><li>
Must be able to support macOS and Windows systems in an enterprise environment</li><li>
Ability to manage and troubleshoot Microsoft Entra ID / Active Directory services</li><li>
Ability to support MFA, role-based access controls, and AWS-integrated identity solutions</li><li>
Ability to diagnose authentication, connectivity, and endpoint performance issues</li><li>
Ability to analyze system logs, Windows Event Viewer data, and macOS Console diagnostics</li><li>
Ability to coordinate with Service Desk, Network Operations, and Cybersecurity teams</li><li>
Ability to support timely investigation, escalation, and remediation of technical issues</li><li>
Ability to troubleshoot and improve endpoint deployment workflows</li><li>
Ability to ensure endpoint, user, and network interactions follow security standards</li><li>
Ability to communicate clearly and effectively with users and technical teams</li><li>
Ability to document technical procedures and create user-friendly guides</li><li>
Ability to mentor Level I technicians and strengthen Service Desk capability</li><li>
Ability to prioritize tasks, meet tight deadlines, and remain professional and responsive</li></ul> 

LOCATION
<ul><li>Washington, DC 20515</li></ul> 

TRAVEL<ul><li>
Travel may be required</li></ul> 

WORK HOURS<ul><li>
Monday&ndash;Friday, 40 hours per week</li></ul> 

TELEWORK<ul><li>
N/A</li></ul> 

CLEARANCE<ul><li>
U.S. citizenship required as it supports the U.S. federal government
</li></ul> 
CLIENT<ul><li>
 Congressional Budget Office (CBO)</li></ul> 

EMPLOYMENT CLASSIFICATION<ul><li>
Employment Classification Eligibility &mdash; Exempt
</li></ul> 
****************** 
 
KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law. 
 
Other Considerations. Applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time. 

rNO5p5LJry</div>

IT Help Desk Specialist

NIMA Corporation

<div></div><div>Nash Harbor Solutions (NHS) is seeking qualified and motivated IT Help Desk Specialists (Journeyman Computer Support Specialists) to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.<div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><div> 
Responsibilities</div> 
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div> 
Minimum Qualifications:<div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div>
Preferred Certifications:<div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div> 
Security Requirements:
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.
Support Hours: Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.
Place of Performance:
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.
Travel: No routine travel is anticipated.<div>
Benefits: Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div> 
Physical Demands:</div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div> 
Work Environment:</div><div>
The noise level in the work environment is usually light to medium.</div><div></div> 
Company Overview: Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. Nash Harbor Solutions is an E-Verify employer.
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</div>

National Cherry Blossom Festival

<div>
 
 Company Description
 
 
 
 The National Cherry Blossom Festival, a 501(c)(3) nonprofit organization based in Washington, DC, produces and promotes one of the world's premier springtime celebrations and positions Washington, DC, as the springtime destination. The Festival is dedicated to promoting the beauty of nature and international friendship through year-round programs, events, educational initiatives, and cultural experiences that enhance the environment, celebrate arts and culture, and strengthen community connections.
 
 
 
 Position Summary
 
 
 
 The Director of Development and Partnerships is a mission-critical leader responsible for advancing the National Cherry Blossom Festival's financial sustainability, strategic growth, and long-term success. Reporting directly to the President and CEO, this position leads all sponsorship, partnership, donor, and revenue-generation efforts while managing the Development and Partnerships team.
 
 
 The Director will develop and execute strategies to identify, cultivate, secure, and steward corporate, philanthropic, community, and government partners. Success in this role requires the ability to build authentic, long-term relationships and create innovative, customized partnership and sponsorship solutions that align partner objectives with the Festival's mission, audience, and community impact.
 
 
 As a senior leader and ambassador for the Festival, the Director collaborates across departments to drive partnership activation, create meaningful collaborations, and enhance the experience of the Festival's 1.5 million annual attendees. The ideal candidate brings a proven track record in fundraising, sponsorship sales, partnership development, creative solution selling, and team leadership.
 
 
 The successful candidate thrives in a fast-paced, entrepreneurial environment and demonstrates exceptional communication, negotiation, relationship-building, and project management skills.
 
 
 
 Reports To:
 
 President and Chief Executive Officer
 
 
 
 Direct Reports:
 
 Partnerships and Sponsorship Manager(s), Coordinator and Contractors
 
 
 
 Collaborates Closely With:
 
 Marketing and Communications, Events and Operations, Finance, and Executive Leadership
 
 
 
 Key Responsibilities
 
 
 
 
 Leadership and Team Management
 
 
 
 <ul>
 <li>
 Lead, mentor, and develop the Development and Partnerships team, fostering a culture of collaboration, innovation, accountability, and excellence.
 </li>
 <li>
 Manage departmental operations, including planning, goal setting, performance management, and professional development.
 </li>
 <li>
 Establish and monitor fundraising, sponsorship, and partnership goals.
 </li>
 <li>
 Provide oversight for staff, contractors, interns, and volunteers supporting development initiatives.
 
 
 </li>
 </ul>
 
 Relationship Development and External Engagement
 
 
 
 <ul>
 <li>
 Serve as a primary ambassador and public representative of the Festival.
 </li>
 <li>
 Build and maintain long-term relationships with sponsors, donors, community leaders, elected officials, and key stakeholders.
 </li>
 <li>
 Develop strategic alliances with business, tourism, hospitality, cultural, and community organizations.
 </li>
 <li>
 Represent the Festival at networking events, industry functions, and community meetings.
 
 
 </li>
 </ul>
 
 Partnership Strategy and Revenue Generation
 
 
 
 <ul>
 <li>
 Develop and execute strategies to secure financial and in-kind support.
 </li>
 <li>
 Build and manage a robust pipeline of corporate, philanthropic, and community partners.
 </li>
 <li>
 Create compelling sponsorship proposals, presentations, and partnership agreements.
 </li>
 <li>
 Negotiate sponsorship agreements, renewals, and multi-year commitments.
 </li>
 <li>
 Design innovative and customized sponsorship and partnership programs that align partner objectives with Festival assets, audience engagement opportunities, and community impact.
 </li>
 <li>
 Develop creative, value-driven partnership solutions and activation concepts that address unique partner needs, deliver measurable results, and create mutual benefit for both partners and the Festival.
 </li>
 <li>
 Execute fundraising plans that achieve annual revenue goals and support long-term sustainability.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, Communications, Nonprofit Management, or a related field preferred.
 </li>
 <li>
 Minimum of eight (8) years of relevant experience in fundraising, sponsorship sales, business development, partnership management, or related fields.
 </li>
 <li>
 Minimum of four (4) years of leadership and team management experience.
 </li>
 <li>
 Demonstrated success securing corporate sponsorships, philanthropic support, and strategic partnerships.
 </li>
 <li>
 Proven ability to grow revenues and expand a sponsorship or donor portfolio.
 </li>
 <li>
 Exceptional relationship-building, negotiation, and stakeholder management skills.
 </li>
 <li>
 Strong written and verbal communication skills, including proposal and presentation development.
 </li>
 <li>
 Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
 </li>
 <li>
 Strong analytical, organizational, and problem-solving skills.
 </li>
 <li>
 High level of professionalism, initiative, accountability, and attention to detail.
 </li>
 <li>
 Ability to work collaboratively with staff, volunteers, consultants, board members, and external stakeholders.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
 </li>
 <li>
 Experience with CRM and database management systems.
 </li>
 <li>
 Experience with Monday.com and Slack preferred.
 
 
 </li>
 </ul>
 
 CORE COMPETENCIES
 
 
 
 <ul>
 <li>
 Strategic Leadership
 </li>
 <li>
 Fundraising and Revenue Generation
 </li>
 <li>
 Relationship Management
 </li>
 <li>
 Team Development and Coaching
 </li>
 <li>
 Strategic Partnership Design
 </li>
 <li>
 Innovative Sponsorship Development
 </li>
 <li>
 Project and Process Management
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Communication and Presentation Skills
 </li>
 <li>
 Results Oriented
 </li>
 <li>
 Problem Solving and Decision Making
 </li>
 <li>
 Adaptability and Change Management
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 As an integral part of the NCBF team, this full-time salaried exempt position participates fully in and leads the production and execution of all Festival events. This requires flexibility to be available evenings and weekends, and to work additional hours during peak periods. Must be comfortable working onsite at outdoor events and able to move through event sites, stand for extended periods, and work in changing and challenging weather conditions.
 
 
 
 Compensation/Benefits
 
 
 
 Salary range: $95,000 - $115,000/year. Benefits package includes health insurance with prescription drug, dental, and eye plans (substantially underwritten by NCBF); annual and sick leave; short-term and long-term disability; life insurance; flexible spending account; 401K plan with safe harbor contributions eligible 6 months after hire; parking/transit subsidy, office location in Downtown Washington, DC.
 
 
 The National Cherry Blossom Festival is an Equal Opportunity Employer (EOE).
</div>

Director of Development and Partnerships

Bustos and Associates

Job Summary We are seeking a dedicated and skilled Medical Assistant to join our team. The ideal candidate will play a vital role in supporting our medical staff .The Medical Assistant will assist with both clinical and administrative tasks, ensuring smooth operations and effective patient management.DutiesMedical Assistant will be responsible for but not limited to the following :<ul><li>Triage patients .</li><li>Prepare medical records.</li><li>Provide clinical help and assist during medical examinations.</li><li>Optimizes patients' satisfaction, provider time , and treatment room utilization by scheduling appointments in person or by telephone.</li><li>Maintain patient records, including updating medical histories and documenting vital signs.</li><li>Provide medical administrative support by scheduling appointments, managing patient flow, and handling correspondence.</li><li>Ensure compliance with office policies and procedures while maintaining a safe and clean working environment.</li><li>As a Medical Assistant, you will be preparing for each patient visit by preparing charts and pulling notes before arrival, providing routine support alongside Doctors and medical /office staff.</li><li>Prepare and clean treatment rooms .</li><li>The ideal candidate has strong customer service skills and an interest in learning more about a working medical environment.</li><li>Assist in answering phones , perform data entry and processing.</li><li>Collects urine samples for testing.</li><li>Draws blood samples safely and sends them to the laboratory without contamination.</li></ul>Skills<ul><li>Previous experience as a Medical Assistant or in a similar role is preferred.</li><li>Knowledge of medical office procedures and medical billing.</li><li>Strong written and verbal communication skills.</li><li>Strong organizational and planning skills.</li><li>Proficiency in EMR systems .</li><li>Experience handling and conducting high amounts of calls is highly desirable.</li><li>Strong experience verifying insurance and handling prior authorizations is highly preferred.</li><li>Spanish speaking highly preferred.</li></ul>QUALIFICATIONS<ul><li>High school diploma or equivalent (Required)</li><li>BLS Certification (Required)</li><li>Certified Medical Assistant desired</li><li>Medical assisting certification(s)</li><li>Phlebotomy certification desired</li><li>Medical billing and coding experience</li><li>Excellent customer service skills</li><li>Strong attention in details</li><li>An ideal candidate would have at least one year of medical assisting or other healthcare experience, an understanding of medical terminology and medical coding/billing, and is proficient with a computer.</li></ul>ABILITY TO COMMUTE<ul><li>Washington DC</li><li>Virginia</li></ul>Job Types: Part-time, PRNPay: From $18.40 per hourWork Location: In person

Medical Assistant

Pantheon Data

<div>Company Overview
Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.
Position Overview
The Data Analytics Technical Expert provides executive-level analytics leadership, business intelligence expertise, and strategic guidance supporting enterprise analytics, performance management, and decision support capabilities.
Responsibilities<ul><li>
Lead analytics modernization initiatives.</li><li>
Direct business intelligence and data visualization efforts.</li><li>
Oversee performance measurement and reporting frameworks.</li><li>
Support project portfolio management and analytics governance.</li><li>
Conduct strategic analyses supporting mission objectives.</li><li>
Guide teams in the development of advanced reporting and dashboard solutions.</li><li>
Present findings to executive stakeholders.</li></ul>
Required Skills and Experience<ul><li>
Bachelor's degree in Engineering, Business, Data Analytics, or related field.</li><li>
CSPO, DHS Mid-Level Project Management Certification, or equivalent.</li><li>
10 years of relevant experience, or 5 years with a Master's degree.</li><li>
Ability to work effectively remotely in cross-functional teams.</li><li>
Ability to meet deadlines and produce quality work.</li><li>
Proficient in Microsoft Suite software including Outlook, Word, Excel, SharePoint, and PowerPoint.</li></ul>
Clearance Requirements
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements. Ability to obtain Public Trust prior to hire and maintain during employment is required.
Work Location: Hybrid - USCG HQ (DHS St. Elizabeth's Campus in D.C.)<ul><li>
Hybrid work schedule with periodic onsite support.</li><li>
Our company prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.</li><li>
If the position is remote or hybrid, you may periodically work from a Pantheon Data office location or client site.</li><li>
If this position is assigned to a Pantheon Data office location or client site, you'll work with colleagues and clients in person, as needed for specific client requirements.</li></ul>
Compensation
The salary range for this position is $100,000 - $200,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Benefits Overview
We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity.In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/
Pantheon Data Important Information
All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.
This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster</div>

Data Analytics Technical Expert

Andersen Company

Job Overview Andersen Company is seeking a dedicated and professional Customer Service Representative to join our dynamic team in Washington, DC, United States. As one of the fastest-growing, independent tax firms, we are a unique group of talented individuals who share a vision to be the “Best of the Best.” We are looking for an innovative and motivated individual to make a direct impact by providing exceptional support to our valued clients. This is a Full-time position offering a competitive hourly wage of $19 - $29 USD per hour. The ideal candidate will be the first point of contact for our clients, embodying our commitment to excellence and contributing to our continued success. Responsibilities  <ul><li>Serve as the primary point of contact for client enquiries via phone, email, and other communication channels.</li><li>Provide accurate, valid, and complete information by using the right methods and tools.</li><li>Resolve client issues, complaints, and concerns with a high degree of professionalism and empathy.</li><li>Maintain and update client records accurately in our internal systems.</li><li>Escalate unresolved issues to the appropriate internal teams for prompt resolution.</li><li>Process client requests and manage accounts with precision and attention to detail.</li><li>Collaborate with team members to improve the overall client service experience.</li><li>Gather and report client feedback to help identify areas for service improvement.</li></ul>Qualifications  <ul><li>Proven experience in a customer service or client-facing role is essential.</li><li>Exceptional verbal and written communication skills with a professional telephone manner.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Excellent organisational skills and a keen eye for detail.</li><li>Proficiency in using CRM systems and the MS Office suite.</li><li>A patient and empathetic attitude towards clients.</li><li>The ability to work independently and as part of a collaborative team.</li><li>Experience within the financial services or tax industry would be a significant advantage but is not required.</li></ul> What We Offer  <ul><li>A competitive hourly wage and a comprehensive benefits package.</li><li>Opportunities for career development and progression within a rapidly growing firm.</li><li>A supportive and collaborative work environment where your contribution is valued.</li><li>The opportunity to be part of a team dedicated to being the "Best of the Best" in the industry.</li></ul>

Customer Service Representative

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Data Analytics Technical Expert

Customer Service Representative