customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer care executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer success specialist Jobs in Karachi

customer success specialist

customer sevice team lead

TA Solutios

Job descriptionWould you like to be part of a business development team with a high paying commission structure and all the autonomy you could dream of in a mission-driven company?We are an IT Services company seeking a highly motivated and skilled Business Development Executive to join our team. As a Business Development Executive, you will be responsible for generating leads, cold calling, client communication, sales, and customer success.Responsibilities:<ul><li>Conduct research and analysis to identify potential leads and opportunities.</li><li>Develop strategies to reach out to potential clients and generate new business.</li><li>Make cold calls to prospective clients to introduce our services and secure appointments.</li><li>Manage client communication and build strong relationships with clients to understand their needs and concerns.</li><li>Negotiate and close deals to meet sales targets and ensure customer satisfaction.</li><li>Provide exceptional customer service to ensure that clients are happy with our services.</li></ul>Qualifications :<ul><li>Bachelor's degree in business, marketing, or a related field.</li></ul>Experience &amp; Skills:<ul><li>3+ years in IT sales industry.</li><li>Experience in the Software and Web/Mobile App Development industry..</li><li>Lead Generation: 2 year (Required)</li><li>Cold Emailing: 2 year (Required)</li><li>Experience in full sales cycle including deal closing Demonstrated sales success.</li><li>Proven track record of success in lead generation, cold calling, sales, and customer success.</li><li>CRM experience is preferred.</li><li>Strong negotiation and persuasion skills.</li><li>Strong communication and presentation skills.</li><li>Comfortable working in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Business Developer Executive

Zeen Online

This is a full-time Business Development role located in Karachi, with the option for some remote work. The Business Developer will be responsible for tasks related to lead generation, market research, customer service, and communication to support the growth and success of Zeen Online.Qualifications<ul><li>Analytical Skills and Market Research abilities</li><li>Strong Communication and Customer Service skills</li><li>Experience in Lead Generation</li><li>Ability to work both independently and as part of a team</li><li>Knowledge of digital technologies and trends</li><li>Relevant coursework or degree in Business, Marketing, or related field</li></ul>Industry: IT Services and IT ConsultingJob Types: Full-time, Part-time, Temporary, Contract, Internship, Fresher Contract length: 12 monthsPay: Rs50,000.00 - Rs100,000.00 per monthExpected hours: 160 per weekWork Location: In person

Business Development Manager

Trax courier & Logistics

Sales &amp; Business Growth<ul><li>Develop and execute the sales strategy to achieve monthly, quarterly, and annual revenue targets.</li><li>Identify new business opportunities and customer segments (e.g., e-commerce, SMEs, corporates).</li><li>Prepare sales plans, forecasts, and budgets.</li></ul>Client Acquisition &amp; Retention<ul><li>Lead the sales team to acquire new corporate, SME, and individual clients.</li><li>Build and maintain strong long-term relationships with key accounts.</li><li>Conduct regular client visits and presentations to close deals and upsell services.</li></ul>Market Intelligence<ul><li>Analyze market trends, competitor offerings, and customer needs.</li><li>Provide feedback to operations and marketing for product/service improvements.</li></ul>Reporting &amp; Collaboration<ul><li>Prepare weekly/monthly sales reports for senior management.</li><li>Collaborate with operations to ensure service delivery meets client expectations.</li><li>Work with marketing on campaigns, promotions, and lead generation tactics.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs125,000.00 per monthWork Location: In person

Sales Manager

Kruddson

Job ResponsibilitiesCorporate Sales &amp; Marketing Manager &ndash; Building Materials<ul><li>Develop and execute corporate sales and marketing strategies aligned with the company&rsquo;s overall business objectives.</li><li>Lead corporate, institutional, and large project sales, including high-value accounts, developers, contractors, architects, and consultants.</li><li>Establish and manage key corporate accounts, ensuring long-term strategic partnerships.</li><li>Identify and secure large-scale projects in residential, commercial, and industrial segments.</li><li>Oversee pricing strategies, contracts, and negotiations with corporate clients in line with company policies.</li><li>Analyze market trends, competitor activities, and customer requirements to strengthen market positioning.</li><li>Coordinate with production, planning, and supply chain teams to ensure timely delivery and customer satisfaction.</li><li>Lead, mentor, and evaluate the corporate sales and marketing team to achieve revenue targets.</li><li>Plan and manage corporate marketing initiatives, including brand positioning, product launches, exhibitions, and B2B campaigns.</li><li>Prepare sales forecasts, budgets, and performance reports for senior management.</li><li>Ensure credit control and timely payment collection from corporate clients.</li><li>Manage customer escalations, resolve disputes, and provide after-sales support in coordination with technical teams.</li><li>Represent the company in corporate meetings, industry events, and trade exhibitions.</li><li>Ensure compliance with company policies, contractual terms, and industry regulations.</li><li>Drive continuous improvement in sales processes, customer experience, and market penetration.</li></ul>Job Type: Full-timeWork Location: In person

Corporate Sales & Marketing Manager – Building Materials

Liberty Books Pvt Ltd

Position Title: Area Sales Manager (Retail)Department: Sales &amp; OperationsKey Responsibilities:<ul><li>Sales Leadership: Develop and implement sales strategies for retail outlets and e-commerce platforms to achieve monthly and annual sales targets.</li><li>Customer Data Analytics: Use customer insights and data to optimize store performance and tailor sales strategies.</li><li>Training &amp; Development: Implement staff training programs to enhance customer service, sales techniques, and product knowledge.</li><li>Customer Excellence: Lead customer service initiatives, loyalty programs, and feedback mechanisms to continuously improve the customer experience.</li><li>Performance Monitoring: Set and monitor sales targets for individual team members and outlets, ensuring high performance.</li><li>Inventory Management: Utilize advanced analytics for forecasting sales trends and managing optimal stock levels.</li><li>Visual Merchandising: Ensure store ambiance, merchandising, and displays align with brand standards and drive sales.</li><li>Team Leadership: Recruit, train, and motivate your team to achieve sales and service outcomes.</li></ul>Who We're Looking For:<ul><li>Experience: 3-5 years in retail management, sales, or operations, preferably in multi-location management.</li><li>Analytical Skills: Proficiency in sales forecasting, customer data analytics, and inventory management.</li><li>Leadership: Strong team management and motivational skills, with experience in training and development.</li><li>Customer Focus: A passion for delivering exceptional customer experiences.</li><li>Tech-Savvy: Familiarity with retail software, e-commerce platforms, and CRM systems.</li><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or related fields.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs150,000.00 per monthWillingness to travel:<ul><li>75% (Required)</li></ul>Work Location: In person

Area Sales Manager - Retail

THESKINFIT

The Brand Planning &amp; Strategy Manager at TheSkinFit will own the end-to-end brand and growth journey, from brand positioning and campaign strategy to website experience, pricing, and customer lifecycle optimization.This role sits at the intersection of brand, growth, product, and commercial teams, translating business goals into integrated strategies, campaigns, and execution plans that drive sustainable growth, profitability, and brand equity.Key Responsibilities1. Brand Strategy &amp; Planning<ul><li>Own TheSkinFit&rsquo;s brand strategy including positioning, messaging, and customer segmentation.</li><li>Define how the brand consistently appears across campaigns, the website, content, and channels.</li><li>Translate business and category goals into quarterly and annual brand &amp; growth plans.</li><li>Identify white spaces for brand differentiation in a competitive beauty &amp; skincare market.</li></ul>2. End-to-End Campaign Strategy &amp; Execution<ul><li>Lead end-to-end campaign planning including concept, customer hook, pricing logic, mechanics, and execution.</li><li>Ensure campaigns align with both brand narrative and commercial goals.</li><li>Coordinate with performance marketing, social, web, design, category, and commercial teams for seamless execution.</li><li>Own campaign KPIs (GMV, conversion, AOV, repeat, margin) and post-campaign learning loops.</li></ul>3. Customer Journey &amp; Website Experience<ul><li>Own the full customer journey from discovery to repeat purchase.</li><li>Partner with growth/product teams to improve website conversion, merchandising, and storytelling.</li><li>Identify friction points across funnel stages and drive data-backed improvements.</li><li>Ensure brand experience and trust signals are embedded across the website.</li></ul>4. Growth, Pricing &amp; Commercial Strategy<ul><li>Define promotional and pricing strategies in collaboration with commercial teams.</li><li>Balance growth objectives with margin and profitability discipline.</li><li>Lead competitor benchmarking and market intelligence.</li><li>Support category and supply teams with demand planning linked to campaigns.</li></ul>5. Data, Insights &amp; Experimentation<ul><li>Track and analyze key KPIs across brand, campaigns, and funnel performance.</li><li>Drive structured experimentation (offers, pricing, messaging, journey improvements).</li><li>Translate insights into actionable strategies and repeatable growth frameworks.</li><li>Build clear narratives and reporting for leadership decision-making.</li></ul>6. Stakeholder &amp; Team Leadership<ul><li>Act as a central strategic partner across marketing, product, commercial, and leadership teams.</li><li>Manage agencies and external partners to deliver high-quality brand output.</li><li>Mentor team members and foster a culture of ownership, collaboration, and excellence.</li></ul>Requirements<ul><li>4&ndash;7 years of experience in brand strategy, growth marketing, or commercial strategy, preferably in e-commerce, marketplaces, FMCG, or consumer brands.</li><li>Strong understanding of brand planning + growth mechanics (campaigns, pricing, funnels).</li><li>Data-literate with experience using insights to drive strategy and experimentation.</li><li>Proven ability to lead cross-functional initiatives end-to-end.</li><li>Experience working with agencies, performance teams, and commercial stakeholders.</li><li>Strong storytelling, strategic thinking, and execution discipline.</li></ul>Job Type: Full-timePay: From Rs200,000.00 per monthWork Location: In person

Planning & Strategy Manager – End-to-End Growth Journey

Mashreq

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 Months on Books)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
 <ul>
 <li>
 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
 </li>
 <li>
 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
 </li>
 <li>
 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
 </li>
 <li>
 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
 </li>
 <li>
 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
 </li>
 <li>
 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
 </li>
 <li>
 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
 </li>
 <li>
 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 <ul>
 <li>
 Client Needs Assessment and Recommendations
 </li>
 <li>
 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
 </li>
 <li>
 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
 </li>
 <li>
 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
 </li>
 <li>
 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
 </li>
 <li>
 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
 </li>
 <li>
 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
 </li>
 <li>
 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
 </li>
 <li>
 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
 </li>
 <li>
 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
 </li>
 <li>
 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
 
 
</div>

Senior Virtual Relationship Manager (Mashreq Bank Of Pakistan)

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