client success manager – 1 Jobs in Islamabad

client success manager – 1

customer service representative Jobs in Islamabad

customer service representative

customer success specialist Jobs in Islamabad

customer success specialist

customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

assistant manager customer success Jobs in Islamabad

assistant manager customer success

customer success associate

Creative Chaos

<div>
 
 Job Summary:
 
 
 
 We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions. This role combines account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention and growth.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Act as the primary point of contact for assigned customers, providing ongoing support and fostering long-term relationships
 </li>
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 Understand customers' technical environments and business objectives to tailor solutions accordingly
 </li>
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 Collaborate with sales, product, and technical teams to address customer needs and resolve issues effectively
 </li>
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 Onboard new customers, guiding them through setup, configuration, and best practices
 </li>
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 Monitor customer health metrics and proactively identify risks and opportunities for expansion
 </li>
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 Conduct regular business reviews, provide training sessions, and share insights to help customers achieve desired outcomes
 </li>
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 Manage customer feedback and work with internal teams to improve products and services
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in a technical field such as Computer Science, Engineering, or equivalent experience
 </li>
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 5+ years of experience in Customer Success, Technical Account Management, or related roles
 </li>
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 Strong technical aptitude with ability to understand and explain complex software solutions
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 Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight)
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 Excellent communication and interpersonal skills to manage diverse customer relationships
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 Proactive problem-solving skills and ability to manage multiple customer accounts
 </li>
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 Familiarity with SaaS products, APIs, and integrations
 </li>
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 Ability to deliver training and presentations to technical and non-technical audiences
 </li>
 </ul>
</div>

Customer Success Manager

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Customer Premises Associate (Field Operations)Industry: Telecommunications / Broadband Services Location: Islamabad Salary: PKR 37,000 (Basic) + Performance-Based CommissionAre you a technically skilled field professional with a passion for customer service? Join our growing telecom operations team and work on last-mile connectivity solutions at customer locations.Key Responsibilities:<ul><li>Installation, configuration, and activation of broadband/internet equipment at customer premises</li><li>On-site troubleshooting of connectivity and network-related issues</li><li>Ensure service quality and timely resolution of customer complaints</li><li>Educate customers on proper usage and basic maintenance of installed services</li><li>Maintain accurate service reports and daily field activity records</li><li>Coordinate with technical support teams for escalations when required</li></ul>Eligibility Criteria:<ul><li>DAE / Technical Diploma in Electrical, Electronics, Telecom, or Networking</li><li>Basic understanding of fiber, broadband, routers, modems, and LAN/WAN concepts</li><li>Strong communication and customer-handling skills</li><li>Willingness to perform field visits across Lahore</li><li>Fresh candidates with technical education are encouraged to apply</li></ul>What We Offer:<ul><li>Basic Salary: PKR 37,000</li><li>Attractive Commission Structure based on performance</li><li>Hands-on technical training</li><li>Stable career growth in the telecom industry</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Customer Premises Associate

<div>
 
 Established in 2018, we're a UK-founded SaaS company with our team based in Islamabad, Pakistan. Our core product is Engage &mdash; a well-established donation management system for the nonprofit sector, covering fundraising, marketing, analytics, communications, and more.
 
 
 
 
 
 We're a small but growing team (11&ndash;20 people) looking for an ambitious &amp; motivated Customer Success Specialist to join us &mdash; helping our clients get the most out of our product.
 
 
 
 
 
 ━━━━━━━━━
 
 
 ABOUT THE ROLE
 
 
 ━━━━━━━━━
 
 
 
 
 
 You will be working with a small but tightly knit Customer Success team to:
 
 
 
 
 
 &rtrif; Deliver a smooth, high-quality onboarding experience for new clients
 
 
 &rtrif; Help existing clients continuously maximise their use of and satisfaction with the product
 
 
 
 
 
 The role requires excellent written and spoken English and an ability to liaise comfortably with both technical and non-technical stakeholders across multiple geographies.
 
 
 
 
 
 ━━━━━━━━━
 
 
 RESPONSIBILITIES
 
 
 ━━━━━━━━━
 
 
 
 
 
 &rtrif; Handle the onboarding process for new clients, from requirements capture to go-live
 
 
 &rtrif; Capture detailed business requirements directly from client stakeholders
 
 
 &rtrif; Manage data cleansing and migration workstreams safely and securely
 
 
 &rtrif; Conduct regular check-ins and business reviews to drive product adoption and client satisfaction
 
 
 &rtrif; Brief senior leadership on project progress and key decisions
 
 
 &rtrif; Build and maintain strong client relationships as their primary point of contact
 
 
 &rtrif; Act as the voice of the client internally, feeding back insights to drive product improvements
 
 
 &rtrif; Monitor client usage and engagement to proactively identify issues or opportunities
 
 
 &rtrif; Deliver training sessions to ensure clients are effectively using the product
 
 
 &rtrif; Identify and implement process improvements and best practices
 
 
 
 
 
 ━━━━━━━━━
 
 
 REQUIREMENTS
 
 
 ━━━━━━━━━
 
 
 
 
 
 &rtrif; 2+ years of experience in a similar customer success, onboarding or implementation role
 
 
 &rtrif; Comfortable working with APIs and databases (training provided on our specific systems)
 
 
 &rtrif; Experience with CRM systems (Salesforce, Dynamics, etc.) preferred
 
 
 &rtrif; Excellent written and verbal communication skills
 
 
 &rtrif; Strong stakeholder management and the ability to produce clear, accurate documentation
 
 
 &rtrif; Experience in the not-for-profit sector is advantageous but not essential &mdash; training will be provided
 
 
 
 
 
 ━━━━━━━━━
 
 
 BENEFITS
 
 
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 &rtrif; Competitive salary: &pound;650&ndash;&pound;950/month (experience dependent), paid in GBP
 
 
 &rtrif; Professional development budget
 
 
 &rtrif; A key role at the heart of the company
 
 
 
 
 
 ━━━━━━━━━
 
 
 WORK MODE
 
 
 ━━━━━━━━━
 
 
 
 
 
 Hybrid &mdash; with an initial period based in our G11 office (Islamabad).
 
 
 
 
 
 Working hours:
 
 
 This role requires flexibility in both directions. You may need to join calls outside local hours to work across UK and international time zones, and to respond when priorities demand it. We take work/life balance seriously and will always try to give back what we ask for.
 
 
 
 
 
 We're a value-led organisation that genuinely cares about the mission behind the work. If you're passionate about helping clients succeed and want to make a real difference in the nonprofit space, we'd love to hear from you.
 
</div>

Customer Success Specialist

HR Ways

Hiring Assistant Manager Customer Success - ISL - Onsite ﻿ ﻿About the Client Company:﻿﻿Fastest-growing construction consultancy having 500+ employeesRole Overview:The Assistant Manager - Customer Success is responsible for supporting the operational effectiveness, service quality, and people management standards of the Customer Success function. The role requires strong team leadership, customer relationship oversight, process discipline, and performance monitoring to ensure customer retention, service consistency, and continuous team development. Strong follow-up on customer matters, internal action items, pending tasks, and escalations is essential to ensure timely resolution and service continuity.﻿Job Responsibilities:<ul><li>Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer-facing operations.</li><li>Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.</li><li>Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.</li><li>Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.</li><li>Coach team members on communication standards, professionalism, ownership, and structured customer handling.</li><li>Support onboarding, probation reviews, performance conversations, and capability development of team members.</li><li>Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.</li><li>Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.</li></ul>Required Competencies:<ul><li>Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.</li><li>Strong customer relationship management skills with the ability to handle critical conversations and service sensitive situations professionally.</li><li>Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.</li><li>Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.</li><li>Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.</li><li>High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.</li><li>Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.</li><li>Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.</li></ul>Qualification &amp; Experience:<ul><li>Bachelor's degree in Business Administration, Management, Communications, or a related discipline.</li><li>Minimum 5 to 7 years of relevant professional experience, preferably in Customer Success, Client Services, Account Management, or Operations.</li><li>Demonstrated hands-on experience in team management, people supervision, and service delivery oversight.</li><li>Prior experience in managing customer escalations, service reviews, and cross-functional coordination will be preferred.</li></ul>Other Details:Work Location: Islamabad/Rawalpindi ﻿Work Mode: Onsite ﻿Work Shift: ﻿US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) ﻿Working Days: Mon-Fri ﻿Experience: 5-7 Years﻿Job Type: Full-timeWork Location: In person

Assistant Manager Customer Success

InEvent

<div>
 
 About Inevent
 
 
 
 InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.
 
 
 
 Who We Are
 
 
 
 InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!
 
 
 
 About The Role
 
 
 
 Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a zeal for learning? If yes, then keep reading!
 
 
 InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!!!!
 
 
 The program will run for 40 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent!
 
 
 
 We Are Open To Speaking With You If You
 
 
 
 <ul>
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 Speak fluent English;
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 Are within the ages of 18 - 25;
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 Have an undergraduate degree or will be graduating soon;
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 Can multitask and balance working for 40 hours per week without interruptions;
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 Are resilient with a positive can-do attitude;
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 Understand the need to #keeplearning;
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 Own a personal computer and a stable internet connection.
 
 
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 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
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 Organize and manage issue reports;
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 Communicate with customers via chat and emails regarding technical matters (bugs, etc.);
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 Maintain open communication with the Product team to keep up with resolution process;
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 Support Customer Success team with queries and issues;
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 Constantly learn about the InEvent platform updates to ensure technical support coherence.
 
 
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 </ul>
 
 Ideal Profile
 
 
 
 <ul>
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 Fluent English;
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 Intermediate Google Sheets knowledge;
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 Experience in a tech company or startup;
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 Experience is customer support or success is highly desirable;
 </li>
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 Knowledge with API integrations;
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 Graduation in Computer Engineering is a differential.
 
 
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 </ul>
 
 Additional Benefits
 
 
 
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 10 days allocated PTO
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 Birthday gifts;
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 Join our happy hour celebrations;
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 Participate in team challenges and win fantastic prizes;
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 <li>
 Grow your professional network.
 
 
 </li>
 </ul>
 
 PS. Candidates are required to own a personal computer and have stable internet connection
 
</div>

InEvent Graduate Take-off Program - Second Level Support Intern

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
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 It is a full-time ibex. job opening in Pakistan
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 The role will be on-site in one of ibex. office in Islamabad
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 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
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 Customer Service Representative Supervisors/ Team Lead
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 Office Administrator / Operations Coordinator
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 Training Specialists
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 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
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 Exceptional verbal communication skills in English is a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
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 </ul>
</div>

Join Our Team as an Field Sales Associate (FSA)! Location: Islamabad Apply Now &ndash; We&rsquo;re hiring dynamic individuals ready to thrive in the field!Are You Energetic, Confident, and Target-Driven? Do you love meeting people, taking on new challenges, and making a real difference? If YES, we want you to be the face of our brand!Your Role as a Field Sales Associate (FSA):As a frontline brand ambassador, you&rsquo;ll be more than just a salesperson&mdash;you&rsquo;ll be a trusted advisor, problem solver, and customer champion.What We&rsquo;re Looking For:Personality:<ul><li>Energetic, persuasive &amp; confident</li><li>Passionate about exceeding sales targets</li><li>Disciplined and self-motivated</li></ul>Education:<ul><li>Minimum Intermediate (FA/FSc)</li><li>Bachelor&rsquo;s degree preferred</li><li>Strong communication &amp; basic digital skills required</li></ul>Mindset:<ul><li>Goal-focused with a can-do attitude</li><li>Resilient and adaptable in the field</li><li>Committed to performance, consistency &amp; relationship building</li></ul>Why Join Us?<ul><li>Be part of a growing, customer-focused team</li><li>Receive on-the-job training and skill development</li></ul>Enjoy a performance-driven culture with career growth opportunitiesJob Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Field Sales Associate (FSA)

Explore 355+ Customer success associate in Islamabad this May. Find roles across top companies and apply now to boost your career.

355 customer success associate jobs In Islamabad

Customer Success Manager

Customer Premises Associate

Customer Success Specialist

Assistant Manager Customer Success

InEvent Graduate Take-off Program - Second Level Support Intern

Customer Success Specialist

Field Sales Associate (FSA)