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customer success associate

Deltadroplet (PVT) Ltd.

Job Title: Business Communication Associate Location: Gulberg Greens, Islamabad Job Type: Full-time, On-site Working Hours: 10:00 AM &ndash; 7:00 PMAbout DeltaDropletDeltaDroplet develops digital solutions, including media websites, SaaS software, and a marketplace for publication sponsorships, empowering businesses and individuals to enhance productivity and creativity.Position OverviewWe&rsquo;re seeking a Business Communication Associate to support publisher acquisition efforts. You'll gain hands-on experience in outreach, marketing, and customer success within a tech startup.Key Responsibilities<ul><li>Reach out to potential publishers via email and other communication channels</li><li>Clearly communicate our platform&rsquo;s value proposition and generate interest</li><li>Follow up with prospective publishers and maintain ongoing communication</li><li>Track outreach activities, responses, and updates using CRM tools or spreadsheets</li><li>Coordinate with internal teams to ensure a seamless onboarding experience</li><li>Share feedback and insights to improve future outreach efforts</li></ul>Requirements<ul><li>Excellent written and verbal communication skills (especially email writing)</li><li>Professional, polite, and persuasive communication style</li><li>Strong organizational skills and attention to detail</li><li>Familiarity with tools such as Google Sheets, Gmail, and CRM platforms (CRM experience is a plus)</li><li>Proactive mindset and eagerness to learn in a fast-paced environment</li><li>Previous experience in outreach, sales, or customer service</li><li>Interest or background in digital marketing, advertising, or technology platforms</li></ul>What You&rsquo;ll Gain<ul><li>Practical experience in outreach, lead generation, and customer onboarding</li><li>Exposure to the ad-tech and publisher ecosystem</li><li>Career growth opportunities within a technology-driven startup</li><li>Supportive work environment with learning and development opportunities</li></ul>How to ApplyApply via the following form:https://forms.gle/uP8mMZYBW7ff4j8r6Job Types: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Business Communication Associate

Job Title: Business Communication Associate Location: Gulberg Greens, Islamabad Job Type: Full-time, On-site Working Hours: 10:00 AM &ndash; 7:00 PMAbout DeltaDropletDeltaDroplet develops digital solutions, including media websites, SaaS software, and a marketplace for publication sponsorships, empowering businesses and individuals to enhance productivity and creativity.Position OverviewWe&rsquo;re seeking a Business Communication Associate Intern to support publisher acquisition efforts. You'll gain hands-on experience in outreach, marketing, and customer success within a tech startup.Key Responsibilities<ul><li>Reach out to potential publishers via email and other communication channels</li><li>Clearly communicate our platform&rsquo;s value proposition and generate interest</li><li>Follow up with prospective publishers and maintain ongoing communication</li><li>Track outreach activities, responses, and updates using CRM tools or spreadsheets</li><li>Coordinate with internal teams to ensure a seamless onboarding experience</li><li>Share feedback and insights to improve future outreach efforts</li></ul>Requirements<ul><li>Excellent written and verbal communication skills (especially email writing)</li><li>Professional, polite, and persuasive communication style</li><li>Strong organizational skills and attention to detail</li><li>Familiarity with tools such as Google Sheets, Gmail, and CRM platforms (CRM experience is a plus)</li><li>Proactive mindset and eagerness to learn in a fast-paced environment</li></ul>Preferred (Not Required)<ul><li>Previous experience in outreach, sales, or customer service</li><li>Interest or background in digital marketing, advertising, or technology platforms</li></ul>What You&rsquo;ll Gain<ul><li>Practical experience in outreach, lead generation, and customer onboarding</li><li>Exposure to the ad-tech and publisher ecosystem</li><li>Opportunity to be considered for a full-time role based on performance</li><li>Internship certificate and letter of recommendation</li></ul>How to ApplyApply via the following form: https://forms.gle/CgySyz6AgzeFTZQz7Job Types: Full-time, InternshipWork Location: In person

Business Communication Associate - Paid internship

Touchstone Communications

Summary:The Customer Success Manager will be responsible for building strong relationships with customers, ensuring their satisfaction, and driving long-term value from our services. This role focuses on customer retention, growth, and advocacy by proactively managing customer needs and aligning them with business goals.Key Responsibilities:1. Customer Relationship Management:<ul><li>Serve as the primary point of contact for assigned customers.</li><li>Develop deep understanding of customer goals, challenges, and business processes.</li><li>Build trust and rapport to foster long-term partnerships.</li></ul>2. Onboarding &amp; Adoption:<ul><li>Guide new customers through onboarding and product implementation working side by side with Operations Director.</li><li>Ensure smooth transition from sales to success.</li><li>Drive service adoption and usage through training and support.</li></ul>3. Retention &amp; Growth:<ul><li>Monitor customer health metrics and proactively address risks.</li><li>Identify upsell and cross-sell opportunities by conducting weekly connects with all clients and having quarterly CX reviews.</li><li>Collaborate with Sales and Business Development teams to support renewals and expansion into new business lines and segments of the workflow.</li></ul>4. Advocacy &amp; Feedback:<ul><li>Collect and relay customer feedback to internal teams.</li><li>Advocate for customer needs in operations team, quality team, learning and development team resulting in service improvements.</li><li>Encourage customer participation in case studies, testimonials, and reference programs.</li></ul>5. Reporting &amp; Insights:<ul><li>Maintain accurate records of customer interactions and status.</li><li>Provide regular reports on customer satisfaction, churn, and engagement.</li><li>Use data to identify trends and recommend strategic improvements.</li></ul>Requirements: <ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.</li><li>3+ years of experience in customer success, account management, or related roles.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to manage multiple accounts and prioritize effectively.</li><li>Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.</li></ul>Benefits<ul><li>Gym Facility</li><li>Medical Insurance</li><li>Paid Leave</li><li>Provident Fund + EOBI</li><li>Training Programs</li><li>Market Competitive Salary + Lucrative Bonus</li><li>Transportation Allowance</li><li>Career Path</li></ul>Job Type: Full-timeWork Location: In person

Customer Success Manager

Vyro

<div>
 
 About the Role:
 
 
 
 Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences.
 </li>
 <li>
 Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries.
 </li>
 <li>
 Product Feedback Analysis: Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team.
 </li>
 <li>
 Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes.
 </li>
 <li>
 Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction.
 </li>
 <li>
 Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience.
 </li>
 <li>
 Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times.
 </li>
 <li>
 Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services.
 </li>
 <li>
 Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Atleast 1yr of experience in this or relevent position
 </li>
 <li>
 Hands-on experience with tools like Photoshop, Canva, is a key requirement.
 </li>
 <li>
 Bachelor's degree in Computer Science or relevant fields.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Customer-centric mindset with a genuine desire to help customers.
 </li>
 <li>
 Excellent problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Proficiency in using various communication tools and software.
 </li>
 <li>
 Strong organisational and time-management skills.
 
 
 </li>
 </ul>
 This will be rotational shift with following work timings:
 
 
 <ul>
 <li>
 6:00 AM &ndash; 3:00 PM (PKT)
 </li>
 <li>
 2:00 PM &ndash; 11:00 PM (PKT)
 </li>
 <li>
 10:00 PM &ndash; 7:00 AM (PKT)
 
 
 </li>
 </ul>
</div>

Customer Success Executive

Medlink Communication

<ul><li>Provide timely and professional responses to customer inquiries via email, chat, and phone.</li><li>Troubleshoot and resolve technical issues with the SaaS platform while following standard operating procedures.</li><li>Document customer interactions, technical issues, and resolutions accurately in the CRM system.</li><li>Escalate complex issues to onshore support teams or technical specialists when necessary.</li><li>Assist customers with account setup, onboarding, and usage best practices.</li><li>Maintain a deep understanding of the SaaS platform's features and updates to offer accurate information.</li><li>Follow performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.</li><li>Participate in ongoing training to stay current with product changes and customer support best practices.</li><li>Work timing 6:00 pm - 3:00 am Pakistan time (Night Shift)</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Technical Support Level 1

TalentPop App

<div>
 E-commerce Sales Associate | Remote (Growth Consultant)
 
 
 Be the Revenue Driver for the World's Fastest-Growing E-commerce Brands.
 
 
 
 TalentPop App
 
 partners with disruptive e-commerce companies to supercharge their customer engagement and revenue. We are seeking driven, results-oriented individuals to join our team as an
 
 E-commerce Sales Associate
 
 &mdash;a crucial client-facing role often referred to internally as a
 
 Growth Consultant
 
 .
 
 
 This is not a traditional call center job. You are an
 
 expert communicator
 
 and a
 
 strategic seller
 
 responsible for generating new sales, managing a pipeline of qualified leads, and positioning our high-performance solutions as the key to client success. If you thrive on closing deals and earning uncapped commissions in a fast-paced, remote environment, this role is for you.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter ESA in that field.
 
 
 </li>
 </ul>
 
 Your High-Impact Responsibilities
 
 
 
 Your daily focus will be on leveraging your sales skills and product knowledge to drive measurable revenue growth for TalentPop.
 
 
 <ul>
 <li>
 Sales and Revenue Generation
 </li>
 <li>
 Pipeline Ownership: Manage the end-to-end sales cycle, from initial prospect outreach and qualification through product demonstration, negotiation, and contract closure.
 </li>
 <li>
 Strategic Consulting: Act as a trusted consultant, deeply understanding prospective clients&rsquo; e-commerce challenges (e.g., cart abandonment, conversion rates) and demonstrating how our solutions solve those pain points.
 </li>
 <li>
 Quota Achievement: Consistently meet or exceed monthly and quarterly sales quotas and key performance indicators (KPIs).
 </li>
 <li>
 Client Communication and Expertise
 </li>
 <li>
 World-Class Presentation: Conduct compelling, tailored virtual presentations and product demos for decision-makers (Founders, CEOs, Marketing Directors).
 </li>
 <li>
 Objection Handling: Master the competitive landscape and articulate clear value propositions to effectively handle sales objections and differentiate TalentPop App.
 </li>
 <li>
 CRM Management: Maintain accurate and detailed records of all sales activities, pipeline stages, and client interactions within our CRM system (e.g., HubSpot/Salesforce).
 
 
 </li>
 </ul>
 What You Bring: The Sales DNA
 
 
 We are looking for self-starters with a proven track record of success in sales, customer service, or a related high-pressure, goal-oriented environment.
 
 
 <ul>
 <li>
 Sales Experience: 1+ year of direct experience in a sales, business development, or high-level customer service role with a track record of meeting targets.
 </li>
 <li>
 E-commerce Acumen: Strong familiarity with the e-commerce ecosystem, common platforms (Shopify, WooCommerce), and digital marketing concepts.
 </li>
 <li>
 Communication Mastery: Exceptional verbal and written communication skills; persuasive and professional tone essential for client video calls and professional outreach.
 </li>
 <li>
 Tech Savvy: Proficient in using CRM systems (HubSpot/Salesforce) and video conferencing tools.
 </li>
 <li>
 Motivation: Highly motivated by commission, goal-driven, and thrives in an independent, remote setting where performance dictates earning potential.
 
 
 </li>
 </ul>
 Our Commitment to You: Uncapped Earnings &amp; Support
 
 
 We invest in the people who drive our revenue. This role offers an unparalleled opportunity for financial and professional growth.
 
 
 <ul>
 <li>
 Uncapped Earning Potential: Highly competitive base salary plus an aggressive, uncapped commission structure designed to reward high performance.
 </li>
 <li>
 Work Flexibility: 100% permanent work-from-home setup&mdash;zero commute required.
 </li>
 <li>
 Benefits Package: Comprehensive health coverage (HMO or monthly stipend) and paid time off.
 </li>
 <li>
 Development: Continuous sales training, resources, and clear pathways for advancement into Senior Sales or Account Executive roles.
 
 
 </li>
 </ul>
 Technical Setup Requirements (Remote)
 
 
 <ul>
 <li>
 A reliable personal computer or laptop (i5 processor or modern equivalent).
 </li>
 <li>
 A stable, high-speed, and reliable wired internet connection (minimum 15 Mbps download and upload speed) for crystal-clear video calls.
 </li>
 <li>
 A quiet, professional workspace suitable for conducting clear, uninterrupted client meetings.
 
 
 </li>
 </ul>
 
 Ready to own your earnings and consult with the world's most exciting e-commerce brands? Apply today!
 
</div>

E-commerce Sales Associate

Savvital

<div>
 
 
 Job Description
 
 
 
 
 Sales Enablement Associate
 
 
 
 
 
 
 
 About the Company
 
 
 
 Savvital is an organization known for its distinct culture and competitive compensation. We put our employees first and foster a positive, inclusive work environment that promotes creativity, ownership, and personal growth. With above-market salaries and strong benefits, Savvital attracts and retains top talent and is a highly sought-after employer in the industry.
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a client-focused, commercially driven, and tech-savvy Sales Enablement Associate to support revenue growth and client success. This is a customer-facing, virtual assistant&ndash;style role with a strong emphasis on sales operations, lead generation, pipeline support, and client engagement.
 
 
 In this role, you will work closely with clients, Account Managers, and Business Development teams to support prospecting, qualification, renewals, and expansion activities. You will help drive pipeline growth, maintain CRM accuracy, manage outbound cadences, and ensure a smooth handoff across sales stages while delivering an excellent client experience.
 
 
 This role is ideal for someone who is organized, proactive, comfortable with outbound communication, and eager to grow in a commercial or sales enablement career path.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Sales Enablement, Prospecting &amp; Pipeline Support
 
 
 <ul>
 <li>
 Execute revenue-generating activities including outbound prospecting, lead qualification, and follow-up outreach.
 </li>
 <li>
 Reach out to, engage, and convert prospects into qualified opportunities before transitioning them to Account Managers or Business Development Managers.
 </li>
 <li>
 Support renewal preparation, usage expansion campaigns, and identification of upsell and cross-sell opportunities.
 </li>
 <li>
 Manage outbound cadences using Salesforce and other sales engagement tools in line with defined SOPs and KPIs.
 </li>
 <li>
 Enroll contacts into sales campaigns or sequences and ensure timely follow-ups.
 </li>
 <li>
 Conduct account and prospect research to identify whitespace, client needs, and sales opportunities.
 </li>
 </ul>
 
 
 
 
 
 CRM Management &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate, complete, and up-to-date records in Salesforce CRM.
 </li>
 <li>
 Track sales activities, lead status, bookings, and pipeline movement.
 </li>
 <li>
 Monitor KPIs such as outbound activity, meetings booked, lead quality, conversion rates, and follow-up compliance.
 </li>
 <li>
 Prepare weekly and monthly reports on lead generation, pipeline performance, and sales activity for management.
 </li>
 <li>
 Ensure CRM workflows, automations, and data hygiene standards are consistently followed.
 </li>
 </ul>
 
 
 
 
 
 Client Engagement &amp; Communication
 
 
 <ul>
 <li>
 Serve as a key point of contact for assigned clients and prospects.
 </li>
 <li>
 Engage with clients to understand workflows, uncover unmet needs, and support solution positioning.
 </li>
 <li>
 Coordinate with internal sales team to ensure smooth execution of client and sales initiatives.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent relevant experience.
 </li>
 <li>
 2+ year of experience in sales enablement, sales support, customer success, virtual assistance, or client services.
 </li>
 <li>
 Hands-on experience with Salesforce CRM (required).
 </li>
 <li>
 Strong interest in sales, client engagement, and commercial operations.
 </li>
 <li>
 Excellent English communication skills (spoken and written).
 </li>
 <li>
 Comfortable with outbound calling, follow-ups, and prospect engagement.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in lead generation, prospecting, or pipeline support roles.
 </li>
 <li>
 Exposure to SaaS, professional services, or solution-based sales environments.
 </li>
 <li>
 Experience working with spreadsheets (Excel / Google Sheets) and sales reporting.
 </li>
 <li>
 Ability to analyze data and translate insights into actionable sales support.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Confident, professional communicator with a client-first mindset.
 </li>
 <li>
 Highly organized with strong attention to detail and follow-through.
 </li>
 <li>
 Proactive self-starter with a goal-oriented, &ldquo;hunter&rdquo; mentality.
 </li>
 <li>
 Tech-savvy and quick to adapt to new tools, systems, and workflows.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced, remote environment.
 </li>
 <li>
 Comfortable working independently while collaborating across teams.
 </li>
 </ul>
 
 
 
 
 
 Work Timings:
 
 
 
 This is a full-time role with flexible US Hours' Shift. Specific hours will be determined based on business needs and candidate availability.
 
 
 
 
 
 
 Compensation &amp; Benefits:
 
 
 <ul>
 <li>
 Base Salary: Market Competitive.
 </li>
 <li>
 Allowances: Internet, Electricity, and Wellbeing.
 </li>
 <li>
 Performance-based bonuses.
 </li>
 </ul>
 
 
 
 
 &ldquo;Our motto from our inception has been to put our employees first! We value the uniqueness and experience each individual brings to the organization.&rdquo;
 
 
 
</div>

Sales Enablement Associate

Explore 308+ Customer success associate in Islamabad this January. Find roles across top companies and apply now to boost your career.