customer service representative Jobs in Islamabad

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customer success associate

TalentPop App

<div>
 TalentPop is one of the fastest-growing agencies in the E-commerce space, supporting hundreds of global brands with exceptional customer success and operational support. We&rsquo;re looking for a Customer Success Associate who can manage client relationships, keep accounts healthy, and ensure every partner receives consistent, high-quality service.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Account Management: Manage a portfolio of 60 low-maintenance accounts, serving as the main point of contact and ensuring all client needs are addressed.
 </li>
 <li>
 Client Engagement: Conduct regular check-ins, quarterly connects, and proactive outreach to maintain strong relationships and keep client satisfaction high.
 </li>
 <li>
 Reporting: Monitor performance and deliver accurate End-of-Month reports, highlighting key metrics, risks, and opportunities for improvement.
 </li>
 <li>
 Collaboration: Partner with Team Leads and Onboarding Specialists to manage client requests, understand agent feedback, resolve issues, and identify areas for optimization.
 </li>
 <li>
 Growth Opportunities: Track account performance and identify opportunities such as expansions, Growth Assistants, Partnerships, and Gorgias Automate.
 </li>
 <li>
 Quarterly Business Reviews: Support the preparation and delivery of QBRs by providing data, insights, and performance summaries.
 </li>
 <li>
 Problem Resolution: Act as the first point of contact for client inquiries, ensuring issues are addressed quickly with cross-functional coordination.
 
 
 </li>
 </ul>
 Qualities/Skills
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in a customer-facing role such as Customer Success, Client Services, or Account Management
 </li>
 <li>
 Excellent written and verbal communication skills with confidence in presenting information
 </li>
 <li>
 Strong organizational and time management abilities, comfortable handling multiple accounts
 </li>
 <li>
 Experience working with client data, identifying trends, and spotting opportunities
 </li>
 <li>
 Proactive, solutions-oriented, and able to anticipate client needs
 </li>
 <li>
 Familiarity with E-commerce tools or the E-commerce industry is a plus
 
 
 </li>
 </ul>
 Technical Requirements
 
 
 
 Internet
 
 
 
 <ul>
 <li>
 DSL, Cable, or Fiber connection &ndash; LAN required (35 Mbps minimum)
 </li>
 <li>
 Backup internet (15 Mbps minimum)
 
 
 </li>
 </ul>
 
 Hardware
 
 
 
 <ul>
 <li>
 Laptop/Desktop: Minimum Core i5 or Ryzen 5 with at least 8GB RAM
 </li>
 <li>
 Desktop/Laptop only (no tablets or smartphones for working tools)
 
 
 </li>
 </ul>
 Perks &amp; Benefits
 
 
 <ul>
 <li>
 Competitive pay with annual performance-based increases
 </li>
 <li>
 Paid time off so you can rest and recharge
 </li>
 <li>
 Health and dental insurance or a health stipend
 </li>
 <li>
 Comprehensive health and dental coverage
 </li>
 <li>
 Holiday bonuses in appreciation of your hard work
 </li>
 <li>
 Fully remote setup &mdash; work from anywhere you're comfortable
 </li>
 <li>
 Opportunities to grow with us as we scale
 
 
 </li>
 </ul>
 If you&rsquo;re ready to help clients succeed and grow with a fast-moving, global team, we&rsquo;d love to hear from you &mdash; please apply and tell us how you&rsquo;d make an impact.
</div>

Customer Success Associate

Job Portal - dinCloud Pakistan

<div>About the Role
The Network Engineer is a technical role that is responsible for the implementation, support, maintenance, and optimization of our customers network infrastructure in vendor neutral environments. The Network Engineer also provides Tier 2 escalation support for our Associate Network Engineer and Network Operations Center (NOC)team for customer network issues and outages. The Network Engineer works to resolve customer issues directly or in partnership with vendors, channels, and Field Services team. This role utilizes documented customer procedures, ITIL best practices, technical skillsets, and soft skills in order to provide an excellent customer experience through network issue resolution as well as network configuration activities. 
 
What You Will Do
<ul><li>Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions.</li><li>
Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve.</li><li>
Complete service requests, network implementations, migrations, and other change management engineering activities.</li><li>
Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance.</li><li>
Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.</li><li>
Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur.</li><li>
Documents and follows standard processes and procedures including change management processes, escalation processes, notification processes, ticket documentation, and customer issue resolution processes.</li><li>
Act as a technical mentor to NOC, Associate Network Engineers and peers.</li><li>
Provide on-call support for Tier 2 technical issues.</li></ul>
What Qualifies You<ul><li>
Highly advanced technical experience in network design, route distribution, firewall configuration, data center infrastructure of the most complex customer networks across enterprise environments.</li><li>
Highly organized with the ability to execute on multiple technical tasks simultaneously.</li><li>
5-plus years experience working in a technical environment as a Network Engineer.</li><li>
Demonstrated aptitude as a network engineer in a Managed Services or hosted environment.
</li><li>Certifications: CCNP or equivalent certifications required; multiple CCNP or equivalent experience preferred.
</li><li>Self-starter! Uses an appropriate sense of urgency and has capability of resolving complex technical problems and requests both independently and collaboratively with a team.</li><li>
Willingness and desire to continue advancing technical expertise through collaboration with fellow Engineers and Architects in pursuit of technical certifications.</li><li>
Ability to educate, train, and mentor others on Network technologies.</li><li>
Possess strong written, verbal, and presentation communication skills.
</li><li>Ability to follow, document, and author standard processes and procedures.</li><li>
Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.
</li><li>Ability to work assigned shift and on call rotation.
</li><li>Deep understanding of ITIL operational framework through attainment of ITIL v4 Foundation certification or equivalent industry experience.</li></ul></div>

Sr. Network Engineer (Tier 2)

Phoenix Travel Management (Pvt) Ltd

Opportunity for Fresh Graduates &mdash; Sales Support Associate (Travel Consultant)Phoenix Travel Management (Pvt) Ltd is hiring Fresh Graduates for the role of Sales Support Associate (Travel Consultant) at our Blue Area, Islamabad office.This is a learning position for candidates eager to grow in the Travel &amp; Tourism industry, offering hands-on experience, skill development, and clear room for career advancement.Job Responsibilities<ul><li>Handle customer inquiries via phone, email, and live chat regarding tours, attractions, and holiday packages.</li><li>Process confirmed bookings ensuring all details are recorded as per company SOPs.</li><li>Prepare customized itineraries based on client preferences and budget.</li><li>Respond to inbound and outbound sales inquiries through calls and emails.</li><li>Manage reservations for hotels, travel packages, cruises, Euro Rail, transportation, ferries, events, and travel insurance.</li><li>Advise clients on suitable travel options and cross-sell tours, accommodations, and transportation.</li><li>Stay updated on visa policies, documentation requirements, and travel protocols.</li><li>Maintain communication with clients before, during, and after the sale to ensure service quality.</li><li>Follow company protocols, guidelines, and customer service standards.</li></ul>This position is a learning opportunity, where you will gain practical knowledge of travel sales and reservations, with mentorship and support from senior team members.Requirements<ul><li>Excellent English communication skills (written &amp; spoken).</li><li>Presentable and well-spoken with professional demeanor.</li><li>Strong organizational skills and a professional work ethic.</li><li>Ability to handle international clients via calls, emails, and WhatsApp/web chat in English only.</li><li>Willingness to learn and grow within the company.</li><li>Age: 20&ndash;25 years (Male or Female).</li><li>Prior experience in the travel industry is a plus but not mandatory.</li></ul>Job Details<ul><li>Location: Islamabad / Rawalpindi</li><li>Type: Full-time, office-based</li><li>Education: Minimum Bachelor&rsquo;s Degree</li><li>Starting Salary: Rs 35,000 per month</li><li>After Probation: Salary increases to Rs 40,000 per month (upon successful completion of 2-month probation)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Travel Agency - Sales Support Associate

PetsPark.pk

HectaCore Systems is a dynamic growing organization of the tech and e-commerce startup scene. We specialize in supporting emerging businesses with innovative solutions and strategic guidance. HectaCore Systems provides digital services, Organizational management softwares and house multiple e-commerce stores. Join our team as we continue to drive growth and success in the digital marketplace.Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Associate HR: 1 year (Required)</li></ul>Full job descriptionJob Title: Associate HR (Female)Location: E-11 Islamabad, reliable commuting to the office is a must.Job Type: Full-TimeTiming: Mon-Sat 9AM-6PMSalary: 25K - 30K per monthJob Description: As an HR Assistant at HectaCore System, you will play a crucial role in supporting the HR with various administrative and operational tasks. This position is ideal for someone who is organized, has a keen eye for detail, and is passionate about working in a fast-paced environment. You will assist in the day-to-day HR functions, including recruitment, onboarding, employee record maintenance, and other HR-related activities.Key Responsibilities:<ul><li>Assist with the recruitment process, including posting job openings, screening resumes, and scheduling interviews.</li><li>Support the onboarding process for new hires, including preparing offer letters and coordinating orientation.</li><li>Maintain and update employee records, ensuring all documentation is accurate and up-to-date.</li><li>Assist with payroll processing and handle basic employee inquiries regarding payroll and benefits.</li><li>Help organize and coordinate training sessions, workshops, and employee engagement activities.</li><li>Support the implementation of HR policies and procedures.</li><li>Handle confidential information with integrity and professionalism.</li><li>Assist in various HR projects and initiatives as required.</li></ul>Qualifications:<ul><li>Bachelor's degree in Human Resources, Business Administration, or related field.</li><li>Previous experience in an HR support role is a plus.</li><li>Strong organizational and time management skills.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li><li>Ability to maintain confidentiality and handle sensitive information.</li><li>Detail-oriented with a strong sense of responsibility.</li><li>Ability to work in a fast-paced, team-oriented environment.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad E-11: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

HR Associate Female

Laxycone Pvt Ltd

Position: Field Sales Associate (FSA) Requirements:<ul><li>DAE Electrical</li><li>6 months &ndash; 1 year field sales or service experience</li><li>Strong customer dealing &amp; communication skills</li><li>Must have own motorbike with a valid license</li><li>Ability to meet sales targets and visit assigned areas daily</li><li>Basic technical understanding of internet services preferred</li><li>Age: Below 35 years</li></ul>City: Islamabad Salary: PKR 37,000Locations (As per shared table):<ul><li>Tarnol</li><li>West G</li><li>F-11</li><li>Bahria Town</li><li>I-10</li><li>Satellite Town</li></ul>apply Now: Email: Hr@laxycone.com.pk Whatsaap: +92 335 9921596Job Type: Full-timePay: Up to Rs37,000.00 per monthWork Location: In person

Field Sales Associate

Savvital

<div>
 
 About The Company
 
 
 
 Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates with the human touch every business needs.
 
 
 
 About The Role
 
 
 
 As an Accounting Associate you will play a crucial role in ensuring the financial health and compliance of our clients. You will be responsible for executing various tasks, from bookkeeping and reconciliation to financial reporting. This role offers an opportunity to contribute to the success of diverse businesses, collaborate with a dynamic team, and grow in a challenging and rewarding environment.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Bookkeeping and Record Maintenance - Perform day-to-day bookkeeping tasks using QuickBooks, including recording financial transactions, and maintaining accurate ledgers.
 </li>
 <li>
 Bank Reconciliation &ndash; Reconcile bank statements and financial data while identifying and resolving discrepancies.
 </li>
 <li>
 Compliance and Process Improvements &ndash; Ensure compliance with relevant regulations and deadlines while identifying opportunities for process improvement, automation, and efficiency enhancements.
 </li>
 <li>
 Budget Monitoring &ndash; Support in monitoring and analyzing budget performance, providing insights and recommendations.
 </li>
 <li>
 Client communication &ndash; Collaborate with clients to gather necessary financial information, address queries, and ensure a smooth client experience.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Qualification: A 4-Year Bachelor's degree is preferable. Preferably in Accounting &amp; Finance.
 </li>
 <li>
 Prior knowledge/experience of QuickBooks.
 </li>
 <li>
 Exposure to Debit/Credit (double entries).
 </li>
 <li>
 Prior Accounting Firm Experience
 </li>
 <li>
 Someone who has a strong willingness to learn.
 </li>
 <li>
 Strong spoken and written English communication skills.
 </li>
 <li>
 Possess leadership skills demonstrated through extra-curricular activities.
 </li>
 <li>
 Strong collaboration skills.
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefit
 
 
 
 <ul>
 <li>
 Base Salary: Market Competitive.
 </li>
 <li>
 Allowances: Internet, Electricity, Wellbeing. Medical Insurance for you.
 </li>
 <li>
 Performance-based bonuses.
 </li>
 <li>
 Annual Bonus and Increments.
 </li>
 <li>
 Company-wide success bonuses.
 </li>
 </ul>
</div>

Accounting Associate

<div>ABOUT THE COMPANY
Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates with the human touch every business needs.
ABOUT THE ROLE
As an Accounting Associate you will play a crucial role in ensuring the financial health and compliance of our clients. You will be responsible for executing various tasks, from bookkeeping and reconciliation to financial reporting. This role offers an opportunity to contribute to the success of diverse businesses, collaborate with a dynamic team, and grow in a challenging and rewarding environment.
WHAT YOU'LL BE DOING
<ul><li>Bookkeeping and Record Maintenance - Perform day-to-day bookkeeping tasks using QuickBooks, including recording financial transactions, and maintaining accurate ledgers.
</li><li>Bank Reconciliation &ndash; Reconcile bank statements and financial data while identifying and resolving discrepancies.
</li><li>Compliance and Process Improvements &ndash; Ensure compliance with relevant regulations and deadlines while identifying opportunities for process improvement, automation, and efficiency enhancements.
</li><li>Budget Monitoring &ndash; Support in monitoring and analyzing budget performance, providing insights and recommendations.</li><li>
Client communication &ndash; Collaborate with clients to gather necessary financial information, address queries, and ensure a smooth client experience.</li></ul>
WHAT WE'RE LOOKING FOR
<ul><li>Qualification: A 4-Year Bachelor's degree is preferable. Preferably in Accounting &amp; Finance.
</li><li>Prior knowledge/experience of QuickBooks.
</li><li>Exposure to Debit/Credit (double entries).
</li><li>Prior Accounting Firm Experience
</li><li>Someone who has a strong willingness to learn.
</li><li>Strong spoken and written English communication skills.
</li><li>Possess leadership skills demonstrated through extra-curricular activities.
</li><li>Strong collaboration skills.
</li></ul>COMPENSATION &amp; BENEFIT
<ul><li>Base Salary: Market Competitive.</li><li>
Allowances: Internet, Electricity, Wellbeing. Medical Insurance for you.</li><li>
Performance-based bonuses.</li><li>
Annual Bonus and Increments.</li><li>
Company-wide success bonuses.</li></ul></div>

Explore 500+ Customer success associate in Islamabad this December. Find roles across top companies and apply now to boost your career.

500 customer success associate jobs IN Islamabad

Customer Success Associate

Sr. Network Engineer (Tier 2)

Travel Agency - Sales Support Associate

HR Associate Female

Field Sales Associate

Accounting Associate

Accounting Associate