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S&P Global

<div><div><h1 class="jobSectionHeader">Client Services, Credit Support Associate</h1>
<ul><li>Islamabad, Pakistan</li>
<li>Customer Success &amp; Support Group</li>
<li>327996</li>
</ul></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2> 
<div> 
<h1 class="jobSectionHeader">About the Role:</h1>
Grade Level (for internal use):
07
The Team: Client Services Associates are the first point of contact for our clients. In this role, you&rsquo;ll work directly with clients to help optimize their workflows and streamline their research and data analysis needs. If you&rsquo;re dedicated to providing exceptional client support and have a passion for finance, then this could be the role for you.
The Impact:The S&amp;P Global Market Intelligence Client Services Credit Associate role offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture.
Join a team that develops your financial knowledge, S&amp;P product expertise, problem-solving skills, and professional communication. The role also provides opportunities to work with a broad range of clients including major investment banks, private equity firms, insurance companies, corporates and investment managers from all over the world. This role provides on-the-job training and networking opportunities that will prepare you for a successful career with S&amp;P Global Market Intelligence. Potential pathways include Customer Success, Sales, Relationship Management, Product Specialist roles and more.
What we&rsquo;re looking for:
<ul><li>Minimum bachelor's degree in finance/economics/accounting/related majors
</li><li>Candidates graduating in May/June 2026 or candidates with up to 6 months of experience
</li><li>Solid knowledge of finance and accounting principles to resolve client questions
</li><li>Excellent written and verbal presentation, communication and customer service skills
</li><li>Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry
</li><li>Ability to effectively multitask, prioritize and work well within a team with a positive, flexible, proactive &ldquo;can do&rdquo; attitude
</li></ul>About S&amp;P Global Market Intelligence
 
 
At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
For more information, visit www.spglobal.com/marketintelligence.
What&rsquo;s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership 
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
Our benefits include:
<ul><li>Health &amp; Wellness: Health care coverage designed for the mind and body.
</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.
</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
</li><li>Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
</li><li>Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
</li></ul>For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
-
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
Job ID: 327996
 
Posted On: 2026-05-05
 
Location: Islamabad, Pakistan</div></div></div>

Client Services, Credit Support Associate

<div><div><h1 class="jobSectionHeader">Associate, Client Support (NFC)</h1>
<ul><li>Islamabad, Pakistan</li>
<li>Customer Success &amp; Support Group</li>
<li>325770</li>
</ul></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2> 
<div> 
<h1 class="jobSectionHeader">About the Role:</h1>
Grade Level (for internal use):
07
Work Shift:
This is initially a day shift position. However, you may be required to work the night and evening shifts and participate in weekend rotation lasting from 1 to 2 months.
Training:
Any new hire will first get trained up on different industries one after the other - Energy , Technology, Media &amp; Telecommunication (TMT), and Metals &amp; Mining.
The Team: As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations &amp; driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.
Impact and Responsibilities:
<ul><li>Assist market leaders and decision-makers across the Financial Services industry
</li><li>Grow and improve your skills by supporting enterprise level products and new technologies
</li><li>Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
</li><li>Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
</li><li>Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments
</li><li>Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
</li><li>Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
</li><li>Conduct product demos or webcasts for clients
</li></ul>Required Qualification:
<ul><li>Bachelor's degree in finance, Accounting, Economics, and/or related field.
</li><li>Fresher or up to 6 months of customer support experience
</li><li>Strong leadership and teamwork skills
</li><li>Excellent Communication skills
</li><li>Willing to learn multiple industries
</li><li>Open to working in different shifts
</li></ul>Preferred Qualifications:
<ul><li>Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
</li><li>An ability to resolve problems, manage time, and organize well are essential required skills
</li><li>Strong financial knowledge or knowledge of the global economy
</li></ul>About S&amp;P Global Market Intelligence
 
 
At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
For more information, visit www.spglobal.com/marketintelligence.
What&rsquo;s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership 
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
Our benefits include:
<ul><li>Health &amp; Wellness: Health care coverage designed for the mind and body.
</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.
</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
</li><li>Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
</li><li>Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
</li></ul>For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
-
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
Job ID: 325770
 
Posted On: 2026-05-14
 
Location: Islamabad, Pakistan</div></div></div>

Associate, Client Support (NFC)

HR Ways

Hiring Assistant Manager Customer Success - ISL - Onsite ﻿ ﻿About the Client Company:﻿﻿Fastest-growing construction consultancy having 500+ employeesRole Overview:The Assistant Manager - Customer Success is responsible for supporting the operational effectiveness, service quality, and people management standards of the Customer Success function. The role requires strong team leadership, customer relationship oversight, process discipline, and performance monitoring to ensure customer retention, service consistency, and continuous team development. Strong follow-up on customer matters, internal action items, pending tasks, and escalations is essential to ensure timely resolution and service continuity.﻿Job Responsibilities:<ul><li>Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer-facing operations.</li><li>Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.</li><li>Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.</li><li>Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.</li><li>Coach team members on communication standards, professionalism, ownership, and structured customer handling.</li><li>Support onboarding, probation reviews, performance conversations, and capability development of team members.</li><li>Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.</li><li>Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.</li></ul>Required Competencies:<ul><li>Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.</li><li>Strong customer relationship management skills with the ability to handle critical conversations and service sensitive situations professionally.</li><li>Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.</li><li>Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.</li><li>Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.</li><li>High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.</li><li>Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.</li><li>Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.</li></ul>Qualification &amp; Experience:<ul><li>Bachelor's degree in Business Administration, Management, Communications, or a related discipline.</li><li>Minimum 5 to 7 years of relevant professional experience, preferably in Customer Success, Client Services, Account Management, or Operations.</li><li>Demonstrated hands-on experience in team management, people supervision, and service delivery oversight.</li><li>Prior experience in managing customer escalations, service reviews, and cross-functional coordination will be preferred.</li></ul>Other Details:Work Location: Islamabad/Rawalpindi ﻿Work Mode: Onsite ﻿Work Shift: ﻿US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) ﻿Working Days: Mon-Fri ﻿Experience: 5-7 Years﻿Job Type: Full-timeWork Location: In person

Assistant Manager Customer Success

Alestra Solutions

Job description Alestra Solutions is looking for Customer Success Representative.Job description: The ideal candidate should be able to effectively communicate with people and proactively solving issues. As a CSR you will be responsible for converting customers into passionate evangelists.Location: Gulberg Greens, Islamabad- Onsite Salary: Open and Negotiable Timings: Rotational Apply or refer at hr@alestrasol.comResponsibilities &middot; Communicate with customers via phone, email and chat &middot; Provide knowledgeable answers to questions about product, pricing and availability &middot; Work with internal departments to meet customer's needs &middot; Data entry in various platformsQualifications &middot; At least 2 - 3 years of relevant work experience &middot; Excellent chat etiquette and excellent verbal, written, and interpersonal skills &middot; Ability to multi-task, organize, and prioritize workBenefits &middot; Share Percentage &middot; Annual Increment &middot; Recreational Activities &middot; Flexible CultureJob Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Success Representative

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

HRPSP - Your Strategic HR Partner

Join Our Team as an Field Sales Associate (FSA)! Location: Islamabad Apply Now &ndash; We&rsquo;re hiring dynamic individuals ready to thrive in the field!Are You Energetic, Confident, and Target-Driven? Do you love meeting people, taking on new challenges, and making a real difference? If YES, we want you to be the face of our brand!Your Role as a Field Sales Associate (FSA):As a frontline brand ambassador, you&rsquo;ll be more than just a salesperson&mdash;you&rsquo;ll be a trusted advisor, problem solver, and customer champion.What We&rsquo;re Looking For:Personality:<ul><li>Energetic, persuasive &amp; confident</li><li>Passionate about exceeding sales targets</li><li>Disciplined and self-motivated</li></ul>Education:<ul><li>Minimum Intermediate (FA/FSc)</li><li>Bachelor&rsquo;s degree preferred</li><li>Strong communication &amp; basic digital skills required</li></ul>Mindset:<ul><li>Goal-focused with a can-do attitude</li><li>Resilient and adaptable in the field</li><li>Committed to performance, consistency &amp; relationship building</li></ul>Why Join Us?<ul><li>Be part of a growing, customer-focused team</li><li>Receive on-the-job training and skill development</li></ul>Enjoy a performance-driven culture with career growth opportunitiesJob Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Field Sales Associate (FSA)

ImagineArt

<div>
 
 About ImagineArt
 
 
 
 We're redefining how the world creates and designs.
 
 
 ImagineArt is one of the fastest-growing GenAI companies in the world. We've scaled faster than most funded startups , with zero outside funding.
 
 
 <ul>
 <li>
 $35M+ ARR crossed this year
 </li>
 <li>
 100M+ social impressions
 </li>
 <li>
 Built and shipped our own image generation model, now ranked #3 globally for photo realism
 
 
 </li>
 </ul>
 No funding. No shortcuts. Just a sharp, driven team building one of the strongest GenAI products in the world , and we're just getting started.
 
 
 If you want to build something that truly matters, work with exceptionally smart people, and grow at a pace most companies never experience, ImagineArt is the place.
 
 
 
 Role Overview
 
 
 
 You'll own the success and expansion of ImagineArt's most technically sophisticated customers while building and leading the CS function from the ground up. This is a rare opportunity to shape how the world's creative professionals adopt cutting-edge AI tools, and to build the systems and playbooks that scale our customer business as we grow.
 
 
 This role combines deep hands-on CS work with leadership. You're not managing a large org yet, but you're building the foundation for one. You'll partner directly with founders and product leadership, not buried in a large bureaucracy.
 
 
 
 Who Is Our Perfect Candidate?
 
 
 
 <ul>
 <li>
 You think strategically about customer outcomes, not just tickets or support volume
 </li>
 <li>
 You've built CS playbooks and operating models that scaled with your company
 </li>
 <li>
 You combine deep product fluency with genuine understanding of creative workflows and technical architecture
 </li>
 <li>
 You lead by example
 </li>
 <li>
 You have empathy for customers AND your team; you're comfortable with both the CEO and individual contributors
 </li>
 <li>
 You stay current on competitive landscape and translate that into strategic advantage
 </li>
 <li>
 You bias toward action, ask forgiveness not permission, and solve problems entrepreneurially
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Customer Success Strategy &amp; Retention
 
 
 
 <ul>
 <li>
 Define retention targets, expansion opportunities, and success metrics that directly move revenue and product adoption
 </li>
 <li>
 Manage end-to-end customer success strategy for high-touch customer segment and identify where to scale product-led and self-serve
 </li>
 <li>
 Translate competitive landscape insights into strategic advantages and positioning vs alternatives
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Scaling
 
 
 
 <ul>
 <li>
 Build and lead a technical CS team that combines product expertise with genuine understanding of both architecture and creative workflows
 </li>
 <li>
 Hire, coach, and hold the team accountable to ambitious outcomes
 </li>
 <li>
 Design playbooks and workflows that let your team deliver exceptional experiences without burning out
 </li>
 <li>
 Know exactly when to escalate vs automate
 
 
 </li>
 </ul>
 
 Product-Led Customer Outcomes
 
 
 
 <ul>
 <li>
 Work directly with Product team to solve real problems in how creators use AI tools
 </li>
 <li>
 Collect and synthesize customer feedback across channels, identify feature gaps and improvement opportunities
 </li>
 <li>
 Drive onboarding experiences that are seamless and set customers up for success
 
 
 </li>
 </ul>
 
 Cross-Functional Partnerships
 
 
 
 <ul>
 <li>
 Partner with Product, Sales, and Marketing to align on customer needs and identify expansion opportunities
 </li>
 <li>
 Prepare structured reports on customer trends, pain points, and success metrics for leadership
 
 
 </li>
 </ul>
 
 Success Benchmarks &amp; Accountability
 
 
 
 <ul>
 <li>
 Establish success benchmarks and create dashboards that show whether we're actually solving customer problems
 </li>
 <li>
 Run regular cadences that drive visibility into CS metrics and team health
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4+ years in Customer Success, ideally 2+ leading CS teams in a startup or high-growth company
 </li>
 <li>
 Proven track record managing technical, creative, or design-focused customers (SaaS, developer tools, creative software, or similar)
 </li>
 <li>
 Demonstrated ability to translate competitive landscape insights into strategic advantages
 </li>
 <li>
 Experience building repeatable CS playbooks and operating models that scaled with your company
 </li>
 <li>
 Deep fluency in product technical architecture and use cases, not a salesperson who took a CS job
 </li>
 <li>
 Product-first mindset: you think like a Product Manager about customer outcomes
 </li>
 <li>
 Ability to have credible conversations with technical customers and engineering teams about implementation and edge cases
 </li>
 <li>
 Current on competitor offerings and positioning, you use competitive intelligence to inform strategy
 </li>
 <li>
 Maturity and presence to manage up, down, and across, your leadership trusts your judgment on strategy
 </li>
 <li>
 Bias toward action and entrepreneurial problem-solving; you don't wait for permission
 </li>
 <li>
 Empathy for both customers and your team
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Background in creative software, design tools, or AI/machine learning products
 </li>
 <li>
 Experience in markets where product and art/aesthetics both matter
 </li>
 <li>
 Track record of reducing customer churn or expanding land-and-expand revenue
 
 
 </li>
 </ul>
 
 Company Culture
 
 
 
 <ul>
 <li>
 Impact: Work on cutting-edge GenAI products shaping the future of creativity
 </li>
 <li>
 Team: Fast-moving, ambitious, and deeply collaborative
 </li>
 <li>
 Growth: A culture that rewards learning, ownership, and experimentation
 
 
 </li>
 </ul>
</div>

Customer Success Lead

Explore 215+ Customer success associate in Islamabad this May. Find roles across top companies and apply now to boost your career.