client success manager – 1 Jobs in Islamabad

client success manager – 1

customer success representative Jobs in Islamabad

customer success representative

customer success specialist Jobs in Islamabad

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client operations executive

customer success associate

AIO App Inc

<div>About the Role:
As a Bilingual Onboarding Associate based in our Islamabad, Pakistan location, you will play a vital role in enhancing the onboarding experience for our Spanish-speaking restaurant partners in the United States. In this position, you will bridge critical communication gaps by providing direct support in both Spanish and English, ensuring seamless platform implementation for Mexican and Spanish-speaking restaurants. Reporting to experienced team leads, you will coordinate onboarding sessions, customize platform settings, identify process inefficiencies, and contribute to automation initiatives that improve speed and scalability. Your efforts will directly support operational excellence and global customer satisfaction within a fast-paced, tech-driven environment.
What will be your responsibilities?
<ul><li>Act as the main liaison for new restaurant partners from contract signature through successful platform implementation.</li></ul>
<ul><li>Conduct onboarding calls and tailored training sessions based on each restaurant's operational model.</li></ul>
<ul><li>Configure account settings and assist customers in customizing the platform to match their workflows.</li></ul>
<ul><li>Collaborate closely with Sales, Support, Product, and Software teams to ensure a seamless customer experience.</li></ul>
<ul><li>Track onboarding milestones and proactively follow up to keep clients on schedule for go-live.</li></ul>
<ul><li>Educate customers on platform best practices and feature utilization to ensure adoption and long-term satisfaction.</li></ul>
<ul><li>Identify potential risks, gaps, or delays in the onboarding process and implement solutions proactively.</li></ul>
<ul><li>Provide structured feedback to internal teams to improve onboarding tools, documentation, and customer experience.</li></ul>
What are we looking for and what does it require to be the right fit for this role?
<ul><li>Bachelor's degree in Hospitality Management, Business Administration, Communications, Information Technology, or a related field.</li></ul>
<ul><li>Fluency in both Spanish and English is required, with the ability to communicate effectively with Spanish-speaking restaurant partners in the United States.</li></ul>
<ul><li>Equivalent work experience in the restaurant or hospitality industry may be considered in place of formal education.</li></ul>
<ul><li>0-2 years of experience in onboarding, customer success, implementation, or support&mdash; preferably within a SaaS or tech-driven environment.</li></ul>
<ul><li>Prior experience working in or closely with the restaurant or hospitality industry (e.g., as a manager, server, chef, or in tech support for hospitality systems).</li></ul>
<ul><li>Familiarity with restaurant technology tools such as POS systems, online ordering platforms, inventory or scheduling software is highly preferred.</li></ul>
<ul><li>Proficiency in using CRM or project management tools (e.g., Salesforce, Aircall, Asana).</li></ul>
<ul><li>Ability to analyze and streamline onboarding processes using automation tools, templates, and conditional logic.</li></ul>
<ul><li>Comfortable setting up automated communications, data syncing between systems, or onboarding task sequences.</li></ul>
<ul><li>Strong understanding of cloud-based software platforms and the ability to guide users through system setup and best practices.</li></ul>
<ul><li>Basic understanding of APIs or data mapping is a plus, but not required.</li></ul>
<ul><li>Bonus: Experience with data imports, basic troubleshooting, or software configuration.</li></ul> 
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post-COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.</div>

Onboarding Associate - Spanish

Hirestaff.ai

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 Our Client is a highly reputable, US-based Accounting and Tax firm providing precise, timely financial services to our clients. We are expanding our dedicated back-office operations and are seeking a highly motivated Customer Success Specialist to join our team in Islamabad, Pakistan.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Critical Link: The Customer Success Specialist serves as the primary and central point of contact between our valued US clients and our internal accounting and tax operational teams (who may be located in Pakistan or other global locations). This crucial liaison role ensures seamless communication, timely delivery, and exceptional client satisfaction by translating client needs into actionable requests for our technical teams, and providing clear updates back to the client. This role strictly requires a proactive, 'serving' attitude and the ability to operate effectively during US Central Time (CT) business hours. Native-level English communication fluency is mandatory for building professional trust and rapport with US clients.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Central Communication Hub:
 
 Act as the exclusive point of contact for assigned clients, managing all incoming and outgoing communication related to their tax and accounting needs.
 </li>
 <li>
 
 Liaison &amp; Translator:
 
 Effectively bridge the gap between clients and the technical operations teams (Accountants, Tax Preparers, etc.). This includes:
 </li>
 </ul>
 
 Translating complex client inquiries into clear, detailed instructions for the technical teams.
 
 
 Translating technical outputs and status updates into easily understandable, professional responses for the client.
 
 
 
 
 <ul>
 <li>
 
 Workflow Management:
 
 Coordinate and track client service requests, ensuring all internal deadlines are met by the operational teams and client deliverables are provided accurately and on time.
 </li>
 <li>
 
 Proactive Status Updates:
 
 Keep clients regularly informed about the progress of their work (e.g., tax preparation status, audit response timelines) without the client needing to ask.
 </li>
 <li>
 
 Issue Resolution &amp; Triage:
 
 Professionally handle client concerns and identify which operational team member needs to address the technical aspect of the issue, ensuring swift follow-up and resolution.
 </li>
 <li>
 
 Quality Assurance:
 
 Briefly review communication before it reaches the client to ensure clarity, tone, and alignment with firm standards.
 </li>
 <li>
 
 Serving Attitude:
 
 Maintain a consistently polite, empathetic, and highly service-oriented demeanor in all interactions.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Exceptional English Communication (Mandatory):
 
 Must possess Native-level proficiency in spoken and written English. Candidates with an educational background from A-Levels, O-Levels, or equivalent foreign qualifications are strongly preferred as evidence of advanced fluency.
 </li>
 <li>
 
 Schedule:
 
 Willingness and ability to work a full-time schedule aligned with US Central Time (CT) business hours.
 </li>
 <li>
 
 Serving Attitude:
 
 A genuine, proactive focus on client satisfaction, characterized by patience, professionalism, and a desire to serve.
 </li>
 <li>
 
 Coordination Skills:
 
 Proven ability to manage multiple simultaneous communication threads, prioritize tasks, and coordinate across internal teams located globally.
 </li>
 <li>
 
 Experience:
 
 Previous experience (2+ years preferred) in a customer success or premium customer service role, ideally within a service-based or financial/professional services context.
 </li>
 </ul>
 
 
 
 
 
 Budget is 1000-1500 USD per month.
 
 
</div>

Customer Success Specialist

10Pearls

<div>
 
 Company Overview
 
 
 
 10Pearls is an end-to-end digital technology services partner that helps businesses use technology as a competitive advantage. We digitize existing businesses, build innovative new products, and augment teams with high-performing talent. Our expertise spans product management, user experience and design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging technologies, and quality assurance-ensuring we deliver solutions that meet real business needs.
 
 
 We serve a diverse client base-from large enterprises to SMBs and high-growth startups-across healthcare/life sciences, education, energy, communications and media, and financial services. Our long-term partnerships are built on trust, integrity, and consistent delivery.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Own the engagement and implementation strategy across the project lifecycle.
 </li>
 <li>
 Onboard new customers and proactively manage day-to-day account health.
 </li>
 <li>
 Develop a deep understanding of clients&rsquo; challenges, objectives, requirements, and roadmaps.
 </li>
 <li>
 Operate as a trusted advisor to client IT and business leaders; build sustainable relationships.
 </li>
 <li>
 Act as the primary liaison between clients and the development team to ensure clear, timely communication.
 </li>
 <li>
 Conduct regular check-ins to assess project health.
 </li>
 <li>
 Provide line management for team members, including leave planning, attendance, and performance reviews.
 </li>
 <li>
 Keep internal leadership informed on project status, risks, and issues.
 </li>
 <li>
 Identify opportunities to grow accounts through upselling and cross-selling.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in Account Management, Customer Success, Business Development, or Pre-Sales.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proven ability to build relationships and trust with key stakeholders and customers.
 </li>
 <li>
 Collaborative, self-directed team player.
 </li>
 <li>
 Ability to manage multiple customer engagements simultaneously.
 </li>
 <li>
 Strong client-facing skills, including presentations.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Basic Agile and SDLC knowledge, familiarity with project management tools, and common development/QA terms.
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

Customer Success Manager

B2B Realty

<div>Job Description

We are looking for highly organized and detail-oriented Customer Success Representatives to help with the operations of our property management company. The ideal candidate will have experience with property management software, excellent communication skills, and the ability to work independently and as part of a team.

Note: This is a remote position and candidates will be working in the US business hours (EST)

Responsibilities
<ul><li>Creating, coordinating and overseeing all maintenance requests for assigned properties.</li><li>Ensuring timely completion of maintenance requests and urgent work orders while highlighting and tackling preventative maintenance measures.</li></ul>
<ul><li>Following up regularly with vendors to ensure timely repairs and ensuring work is completed within the company standards and budget.</li></ul>
<ul><li>Providing timelines, estimates and executing and overseeing rehabs or remodeling projects.</li></ul>
<ul><li>Maintaining records of income, expenses, signed leases, complaints, maintenance, etc. Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs to speed up the leasing process.</li></ul>
<ul><li>Terminating leases and initiating eviction proceedings while maintaining court attendance in relevant cases.</li></ul>
<ul><li>Collecting rent, dealing with late payments, city violations, delinquencies, paying bills and handling operating expenses</li></ul>
<ul><li>Attending to owners meetings, queries and providing updates on all matters regarding assigned properties</li></ul>
<ul><li>Building professional relationships with owners to increase owner satisfaction and establishing brand loyalty.</li></ul>
<ul><li>Provide exceptional customer service and updates to tenants, team members and management relating to all aspects of the property</li></ul>

Requirements
<ul><li>Basic understanding and knowledge of construction rules and regulations.</li><li>Excellent verbal and written communication skills</li></ul>
<ul><li>Excellent interpersonal and conflict resolution skills</li></ul>
<ul><li>Negotiating and Listening skills</li></ul>
<ul><li>Exceptional ability to plan, organize, prioritize, and manage timelines appropriately
</li><li>Outstanding time management and problem solving skills</li></ul>
<ul><li>Strong familiarity and working knowledge of affordable housing laws and anti-discrimination legislation</li></ul>
<ul><li>Understanding property management and its financial aspect</li></ul>
<ul><li>Competence with MS Office Suite and Property Management software and tools especially AppFolio and LeadSimple.</li></ul>
<ul><li>Strong decision making skills and sound judgment</li></ul>
<ul><li>Team player and ability to take on new initiatives</li></ul>

What we offer
<ul><li>Lucrative performance based Incentives and Bonuses</li></ul>
<ul><li>PTO as per company policy</li></ul>
<ul><li>Parental Leave</li></ul>
<ul><li>Comprehensive training will be provided to ensure you are fully equipped for your role.
</li><li>Ongoing learning and support to help you succeed in your position.
</li></ul><ul><li>Multiple opportunities for career growth and internal advancement.</li></ul>
<ul><li>Access to mentorship, upskilling resources, and cross-functional learning.</li></ul></div>

Customer Success Representative

HRPSP - Your Strategic HR Partner

Join Our Team as an Field Sales Associate (FSA)! Location: Rawalpindi &amp; Islamabad Apply Now &ndash; We&rsquo;re hiring dynamic individuals ready to thrive in the field!Are You Energetic, Confident, and Target-Driven? Do you love meeting people, taking on new challenges, and making a real difference? If YES, we want you to be the face of our brand!Your Role as a Field Sales Associate (FSA):As a frontline brand ambassador, you&rsquo;ll be more than just a salesperson&mdash;you&rsquo;ll be a trusted advisor, problem solver, and customer champion.What We&rsquo;re Looking For:Personality:<ul><li>Energetic, persuasive &amp; confident</li><li>Passionate about exceeding sales targets</li><li>Disciplined and self-motivated</li></ul>Education:<ul><li>Minimum Intermediate (FA/FSc)</li><li>Bachelor&rsquo;s degree preferred</li><li>Strong communication &amp; basic digital skills required</li></ul>Mindset:<ul><li>Goal-focused with a can-do attitude</li><li>Resilient and adaptable in the field</li><li>Committed to performance, consistency &amp; relationship building</li></ul>Why Join Us?<ul><li>Be part of a growing, customer-focused team</li><li>Receive on-the-job training and skill development</li><li>Enjoy a performance-driven culture with career growth opportunities</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Field Sales Associate (FSA)

Confiz

<div>We are seeking a skilled Principal Backend Engineer to develop and maintain backend APIs and integration solutions on Azure. The ideal candidate will have expertise in .NET backend engineering, design patterns, API integration, databases, and services within the Azure ecosystem, ensuring security, scalability and efficiency.
Responsibilities
<ul><li>Implement APIs and microservices in .NET.</li>
<li>Design &amp; deploy serverless solutions using Azure Functions, Logic Apps and API Management.</li>
<li>Ensure secure and compliant integrations using Azure Key Vault and RBAC.</li>
<li>Document integration processes and provide technical support for deployed solutions.</li>
<li>Analyze business requirements and translate them into technical specifications for integrations.</li>
<li>Collaborate with cross-functional teams to align technical solutions with business objectives.</li>
<li>Continuously assess and improve integration architecture for scalability and efficiency.</li>
<li>Monitor and optimize performance using Azure Monitor and Application Insights.</li>
</ul>
Requirements
<ul><li>7+ years of experience in backend engineering.</li>
<li>Proficiency in C#, .NET and Azure.</li>
<li>Expertise in API-first design using Azure Functions, Azure Logic Apps and APIM.</li>
<li>Expertise of RESTful APIs, JSON, and XML.</li>
<li>Strong experience with Azure services for integration.</li>
<li>Excellent problem-solving and communication skills.</li>
<li>Expertise in using Azure Event Grid, or similar, to enable event driven architecture will be a plus.</li>
<li>Azure certifications (e.g., Azure Developer Associate or Azure Architect) are a plus.</li>
<li>Familiarity with cloud integration patterns and practices will be a plus.</li>
</ul>
We have an amazing team of 700+ individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM), ISO 14001:2015 (EMS), ISO 45001:2018 (OHSMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/</div>

PSE .NET Backend Engineer

Explore 477+ Customer success associate in Islamabad this November. Find roles across top companies and apply now to boost your career.

477 customer success associate jobs IN Islamabad

Onboarding Associate - Spanish

Customer Success Specialist

Customer Success Manager

Customer Success Representative

Customer Success Representative

Field Sales Associate (FSA)

PSE .NET Backend Engineer