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customer success executive

customer success associate

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Join Us at the Forefront of Distribusion!
Who We Are: Join the business behind the world&rsquo;s brands. We&rsquo;re redefining distribution. We&rsquo;re Ingram Micro&mdash;a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
What You&rsquo;ll Do:
We are seeking a dynamic Customer Success Manager (CSM) to join our team and serve as the primary point of contact for our Cisco product customers. In this role, you will ensure that customers maximize their Cisco solutions, from initial implementation through to long-term adoption and growth. This is an exciting opportunity to work with a range of Cisco technologies, including networking, collaboration, security, and cloud solutions, while ensuring the overall success and satisfaction of our valued clients.
Key Responsibilities:
<ul><li>Onboarding &amp; Implementation: Guide customers through the initial setup and configuration of their Cisco products, ensuring seamless integration into their environments.
</li><li>Product Education &amp; Enablement: Provide ongoing training and support on Cisco solutions, ensuring customers fully understand how to leverage the technology to meet their business objectives.
</li><li>Customer Relationship Management: Build strong, ongoing relationships with customers, serving as their trusted advisor to drive adoption, retention, and satisfaction across their Cisco environments.
</li><li>Issue Resolution &amp; Escalation: Collaborate with internal technical teams to resolve any product or service issues, ensuring swift resolutions and maintaining a positive customer experience.
</li><li>Reporting &amp; Success Metrics: Track and report on customer success metrics (e.g., adoption rates, product usage, satisfaction scores) and provide insights to leadership for continuous improvement.
</li></ul>Qualifications:
<ul><li>Experience: 2+ years of experience in Customer Success, Account Management, or a similar client-facing role within the technology or networking industry, particularly with Cisco products.
</li><li>Technical Knowledge: Strong understanding of Cisco products and solutions.
</li><li>Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts in a customer-friendly manner.
</li><li>Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and resolve customer challenges effectively.
</li><li>CRM Proficiency: Experience using CRM tools to manage customer relationships and track progress.
</li><li>Bachelor&rsquo;s degree in IT or a related field
</li></ul>Your growth with us:
At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Joining Ingram Micro means being part of a company where integrity, responsibility, and talent are celebrated, ensuring your long-term success in an ever-evolving industry. Let&rsquo;s shape tomorrow together.
#LI-SMR1</div>

Customer Success Manager

Travelport

<div>
 
 
 CUSTOMER SUCCESS MANAGER | AGENCY SALES | RIYADH, SAUDI ARABIA
 
 
 
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 
 What does a great Customer Success Manager do?
 
 
 The Customer Success Manager (CSM) joins an international team of CSMs across EMEA, where personal development, collaboration and adaptability are at the heart of the team.
 
 
 The CSM assists the national account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Travelport technology, products and services through valuable account support. The CSM engages with a wide range of roles within the customer&rsquo;s organisation as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories.
 
 
 The CSM maintains and maximizes revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios.
 
 
 
 
 The role is crucial in maintaining competitive advantage and differentiating Travelport through the on-site &amp; virtual support provided.
 
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide professional demonstrations, product &amp; data consultancy and functional support, in line with the Account Business Plan
 </li>
 <li>
 Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
 </li>
 <li>
 Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer
 </li>
 <li>
 Work with the Account Manager to run and promote Customer focus days. Attending Travelport Trade
 </li>
 <li>
 Shows and Corporate Event Days where appropriate.
 </li>
 <li>
 Develop scripts and customised rules, for customers, on a consultancy basis.
 </li>
 </ul>
 
 
 
 
 Who we are looking for in this role:
 
 
 Technical understanding of GDS functionality and Industry related work experience would be advantageous (technical/functional skills)
 
 
 Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)
 
 
 Must have the ability to assess and analyse situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)
 
 
 Ability to develop strong customer relationships through a collaborative, consultative, reliable and empathetic approach (relationship management)
 
 
 
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 </li>
 </ul>
 
 
 
 
 If you are a Saudi National and Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 
 *Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 
 
 About Us
 
 
 
 Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences.
 
 
 Unconflicted and independent, we are re-inventing a simpler future for travel&rsquo;s complex ecosystem.
 
 
 Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content.
 
 
 We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities.
 
 
 We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before.
 
 
 Travelport is on a mission to make Travel easier and more rewarding for everyone.
 
 
 
 
 
 
 About the Team
 
 
 
 The Customer and Marketing Organization is responsible for enhancing the overall experience of the customer in their journey with Travelport, be that the experience of our agency, corporate, air, hotel, car or other customers.
 
 
 
 
 
 The objectives of the Customer and Marketing organization is focused around developing a culture of &ldquo;customer centricity&rdquo; throughout the organization, including:
 
 <ul>
 <li>
 Looking at how we actively seek, and then use customer feedback to drive improvement in our NPS scores and the overall customer experience.
 </li>
 <li>
 Strengthening and growing our data analytical capabilities.
 </li>
 <li>
 Developing and executing a holistic product and customer services strategy that meets the needs of our customers.
 </li>
 <li>
 Heightening our focus on end-to-end product management to understand how we can maximize our platform capabilities.
 </li>
 </ul>
 
 
 
 
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
 
</div>

Customer Success Manager - Saudi Arabia

Alaan

<div><h1 class="jobSectionHeader">About Alaan</h1>
Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money. 
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
Founded in 2022, Alaan is already the trusted partner of over 2,000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.<h1 class="jobSectionHeader"> 
About the role</h1> 
As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.<h1 class="jobSectionHeader">
What you'll do</h1><ul><li>
Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li><li>
Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li><li>
Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li><li>
Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li><li>
A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li><li>
Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li></ul><h1 class="jobSectionHeader">
What we are looking for</h1> 
<ul><li>
Must be a Saudi national.</li><li>
3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li><li>
Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.</li><li>
Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li><li>
Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li><li>
Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li><li>
Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.</li><li>
Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.</li><li>
Communication Skills - Excellent verbal, written, and presentation skills in English.</li><li>
Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li><li>
Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li><li>
Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li><li>
Knowledge - Accounting and Finance processes is a strong plus.</li></ul><h1 class="jobSectionHeader">
What's in it for you</h1><ul><li>
Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it</li><li>
Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up</li><li>
Benefit from a role with significant ownership and accountability</li><li>
Thrive in a flexible hybrid culture with ample work-life balance</li><li>
Participate in exciting offsite events</li></ul><h1 class="jobSectionHeader">
NOTE: Please complete the below assessment for proceeding with the application - https://app.navero.me/test/9b385aad-dae3-4972-a1cb-563330605b15/details</h1></div>

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS! 
Job Description 
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more. 
Qualifications 
<ul><li>
Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.</li><li>
Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.</li><li>
Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.</li><li>
Strong acumen on delivery methodology and delivery service offerings.</li><li>
Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.</li><li>
Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.</li><li>
Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.</li><li>
Knowledge of the Business Value Engineering (BVE) process.</li><li>
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.</li><li>
Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.</li><li>
Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.</li><li>
Highly-driven to secure IFS references and regular reporting through the Voice-Of-Customer process.</li><li>
Maintain the revenue margin for the assigned Success accounts.</li><li>
Drive utilization for the subscribed services.</li><li>
Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.</li><li>
Communication with Global Delivery Senior Leadership Team on potential escalations.</li><li>
Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.</li><li>
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.</li><li>
Active listening, strong interpersonal communications, and relationship building.</li><li>
Excellent communication and relationship management skills.</li><li>
Experience in building, maintaining, and evolving relationships with executives.</li><li>
Strong business acumen.</li><li>
Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.</li><li>
Fluency in both English and Arabic (verbal and written).</li><li>
Domain knowledge of IFS Applications would be a plus.</li></ul> 

Additional Information 
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div>

InnovationTeam

<div>
 The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees' operational queries.
 
 
 
 Purpose of the Role
 
 
 
 To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Timesheet &amp; Billing Support
 
 
 
 
 <ul>
 <li>
 Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client's side
 </li>
 <li>
 Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy
 </li>
 <li>
 Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client's GM approval by liaising with account management
 </li>
 <li>
 Work on automating the process with the help of Technology department
 
 
 </li>
 </ul>
 
 Payroll Coordination
 
 
 
 <ul>
 <li>
 Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)
 </li>
 <li>
 Ensure synchronization between approved hours and HR payroll processing deadlines
 
 
 </li>
 </ul>
 
 Client System Support
 
 
 
 <ul>
 <li>
 Act as the support contact for client's internal tools (Availo, Gates, etc.)
 </li>
 <li>
 Facilitate onboarding of new employees into client systems
 </li>
 <li>
 Coordinate with Client's IT Helpdesk for tool-related technical issues
 
 
 </li>
 </ul>
 
 Client Ad-hoc Requests
 
 
 
 <ul>
 <li>
 Support client campaigns (e.g., golden image migration, tool migrations, compliance checks)
 </li>
 <li>
 Track completion of campaign tasks by relevant employees
 </li>
 <li>
 Escalate non-compliance or delays to Customer Success Manager
 
 
 </li>
 </ul>
 
 Employee Support (Operational)
 
 
 
 <ul>
 <li>
 Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage
 </li>
 <li>
 Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments
 </li>
 <li>
 Maintain employee communication logs for traceability
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Maintain records of client communications, timesheet cycles, and escalations
 </li>
 <li>
 Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence
 
 
 </li>
 </ul>
 
 Data &amp; Documentation management
 
 
 
 <ul>
 <li>
 Ensure proper data repository management and document preparation for all processes
 </li>
 <li>
 Maintain organized folders for timesheets, approvals, and communications per client and month
 </li>
 <li>
 Ensure all records are retrievable for audits and client reviews
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Maintain records of client communications, timesheet cycles, and escalations
 </li>
 <li>
 Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence
 </li>
 <li>
 Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency
 </li>
 <li>
 Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Bachelor's degree in Business Administration, Operations, or a related field.
 
 
 4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
 
 
 Prior experience handling timesheet-based billing or is a strong advantage.
</div>

Customer Success Executive

Alaan الآن

<div>
 
 About Alaan
 
 
 
 
 
 Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money.
 
 
 
 
 Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
 
 
 Founded in 2022, Alaan is already the trusted partner of over 2,000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
 
 
 In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
 
 
 Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
 
 
 We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.
 
 
 
 About The Role
 
 
 
 As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
 </li>
 <li>
 Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
 </li>
 <li>
 Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
 </li>
 <li>
 Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
 </li>
 <li>
 A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
 </li>
 <li>
 Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Must be a Saudi national.
 </li>
 <li>
 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
 </li>
 <li>
 Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
 </li>
 <li>
 Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
 </li>
 <li>
 Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
 </li>
 <li>
 Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
 </li>
 <li>
 Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.
 </li>
 <li>
 Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.
 </li>
 <li>
 Communication Skills - Excellent verbal, written, and presentation skills in English.
 </li>
 <li>
 Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
 </li>
 <li>
 Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.
 </li>
 <li>
 Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
 </li>
 <li>
 Knowledge - Accounting and Finance processes is a strong plus.
 
 
 </li>
 </ul>
 What's in it for you
 
 
 <ul>
 <li>
 Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it
 </li>
 <li>
 Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up
 </li>
 <li>
 Benefit from a role with significant ownership and accountability
 </li>
 <li>
 Thrive in a flexible hybrid culture with ample work-life balance
 </li>
 <li>
 Participate in exciting offsite events
 
 
 </li>
 </ul>
 NOTE: Please complete the below assessment for proceeding with the application - https://app.navero.me/test/9b385aad-dae3-4972-a1cb-563330605b15/details
</div>

<div>The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees&rsquo; operational queries.
Purpose of the Role
To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
Key Responsibilities
Timesheet &amp; Billing Support<ul><li>Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client&rsquo;s side.</li><li>Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy</li><li>Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client&rsquo;s GM approval by liaising with account management.</li><li>Work on automating the process with the help of Technology department</li></ul>
Payroll Coordination<ul><li>Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)</li><li>Ensure synchronization between approved hours and HR payroll processing deadlines</li></ul>
Client System Support<ul><li>Act as the support contact for client&rsquo;s internal tools (Availo, Gates, etc.).</li><li>Facilitate onboarding of new employees into client systems.</li><li>Coordinate with Client&rsquo;s IT Helpdesk for tool-related technical issues</li></ul>
Client Ad-hoc Requests<ul><li>Support client campaigns (e.g., golden image migration, tool migrations, compliance checks).</li><li>Track completion of campaign tasks by relevant employees.</li><li>Escalate non-compliance or delays to Customer Success Manager.</li></ul>
Employee Support (Operational)<ul><li>Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage.</li><li>Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments.</li><li>Maintain employee communication logs for traceability.</li></ul>
Reporting &amp; Documentation<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence</li></ul>
Data &amp; Documentation management<ul><li>Ensure proper data repository management and document preparation for all processes.</li><li>Maintain organized folders for timesheets, approvals, and communications per client and month.</li><li>Ensure all records are retrievable for audits and client reviews.</li></ul>
Continuous Improvement<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence.</li><li>Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence</li></ul>
Required Skills &amp; Competencies<ul><li>Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency.</li><li>Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision.</li></ul>
Qualifications &amp; Experience
Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
Prior experience handling timesheet-based billing or is a strong advantage.</div>

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