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customer success representative

Honeycomb Insurance

<div><div><h3 class="jobSectionHeader">Honeycomb</h3>

At Honeycomb, we're not just building technology, we're reshaping the future of insurance.

In 2025, Honeycomb was recognized by Dun &amp; Bradstreet as &quot;Top 10 Best Start Up Companies to Work For&quot; in Israel and named by LinkedIn as &quot;Top 10 Startups in Chicago&quot;.

How did we earn these honors?

Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&amp;D center), and with 5 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another.

With over $55B in insured assets, Honeycomb operates across 20+ major states, covering 60% of the U.S. population and increasing its coverage.

If you're looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you've been looking for.</div>
What You'll Do

As a Customer Success Representative (CSR), you'll be the first point of contact for our agents and policyholders - answering questions, resolving issues, and delivering a consistently positive experience across phone, email and chat. This is a phone-first role where you'll manage both call, email and chat queues throughout the day, so staying organized and on top of multiple channels is key.

But this isn't just a support role - it's a chance to be part of something being built in real time. Our CS team sits at the center of everything at Honeycomb, and the people in these seats today have a real opportunity to shape how we work, influence the processes we put in place, and leave a lasting mark on a company that has built a strong foundation and is now accelerating.
Respond to inbound calls and emails with timely, accurate, and professional service <ul><li>- phones are the priority.</li>
<li>Build strong relationships with agents and customers through clear communication and consistent follow-through.</li>
<li>Gather information needed to complete or revise quotes and keep open quote files up to date.</li>
<li>Resolve service and billing inquiries or route them to the right internal team when needed.</li>
<li>Keep detailed, accurate notes in HubSpot (our CRM) after every interaction.</li>
<li>Spot patterns in customer or agent feedback and escalate product or process insights to the team.</li>
<li>Support internal operations like producer login setups and agent onboarding.</li>
<li>Guide agents and customers on how to use our tools and self-service options.</li>
<li>Contribute to building and refining the processes and playbooks that will define how this team operates for years to come.</li>
<li>Take on new tasks as the business grows and needs shift.</li>
</ul>
Who Thrives Here

Honeycomb is growing fast, and still writing parts of the playbook. If you've ever wanted to work somewhere where your ideas actually get heard and your fingerprints end up on how a company operates - this is that place. The people who do best here tend to share a few things in common:
<ul>
<li>You're comfortable with change. Processes evolve, priorities shift, and not everything is fully defined yet. You adapt without getting bogged down.</li>
<li>You make informed calls with information. You handle ambiguity well - you gather what you have, use good judgment, and move.</li>
<li>You're curious about insurance. You don't need to be an expert on day one, but you want to understand how it works and get better at it over time.</li>
<li>You're tech-forward and AI-curious. You pick up new tools quickly, you're not intimidated by systems, and you're genuinely interested in how AI is changing the way teams work.</li>
<li>You manage your workload well. Whether you're on a call or working through emails, you stay on top of what needs attention and keep things moving.</li>
<li>You work well in a small team. Everyone can see everyone's work here. You communicate openly, help when needed, and take ownership of your piece.</li>
</ul>
Basic Requirements
<ul>
<li>1+ years of experience in customer service, support, or an insurance-related role.</li>
<li>Comfortable working in a fast-paced environment where tools and processes are still evolving.</li>
<li>Strong problem-solving skills and the ability to manage multiple tasks at once.</li>
Experience with CRM tools <li>- HubSpot experience is a plus.</li>
<li>Excellent written and verbal communication skills with strong attention to detail.</li>
<li>Ability to listen actively, empathize, and de-escalate professionally.</li>
<li>Hybrid availability: Must be able to work from our downtown Chicago office Tuesday through Thursday.</li>
</ul>
Benefits
<ul>
<li>Base Salary: $55,000</li>
<li>ISO stock options</li>
<li>Medical, dental, and vision coverage for you and your dependents</li>
<li>HSA with company contributions</li>
<li>401(k) with company match</li>
<li>Flexible time off</li>
<li>10 company-paid holidays</li>
<li>Paid family leave</li>
<li>Catered team lunch every Tuesday</li>
<li>Monthly team events</li>
<li>Free onsite gym membership</li>
</ul>
Honeycomb is committed to fair and equitable compensation practices. The base salary listed represents our good faith estimate for this role. Actual compensation may vary based on skills, experience, education, location, and market factors.</div>

Customer Success Representative

Wonder

<div>About Grubhub
At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It&rsquo;s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.
Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners&rsquo; doors&mdash;and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.
Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.
About the Opportunity
Are you a highly motivated and enthusiastic recent college graduate or early-career professional looking to launch a career in Client Success and sales? This is a fantastic opportunity to join the Grubhub team in a role where you'll contribute directly to our growth.
We're looking for a sharp, ambitious go-getter who is eager to learn, build relationships, and thrive in a fast-paced, dynamic startup environment. You'll support and help manage a portfolio of our corporate clients, ranging from all industries, who rely on Grubhub for their employee meal programs and benefits. You will play a central supporting role in managing relationships and helping to expand programs as companies redefine their office and remote meal strategies.
The Impact You Will Make<ul><li>
Support revenue growth and client retention with strategic upsell and cross-sell opportunities within a dedicated account portfolio. Part of the role will also focus on identifying and qualifying expansion opportunities to drive pipeline growth, acting as a lead generation engine for the Client Success Growth team.</li><li>
Direct Client Engagement: Devote 25% of the work week to live stakeholder interactions. Responsibilities include managing inbound requests, facilitating scheduled growth meetings, and conducting in-person visits to maintain a robust partnership and opportunity pipeline.</li><li>
Act as a client support specialist, ensuring clients have a seamless and positive experience, quickly escalating and assisting in the resolution of any concerns.</li><li>
Become a product expert to answer client questions and provide guidance on how to best use the Grubhub platform to meet their needs.</li><li>
Assist in client program optimization, leveraging data and internal resources to identify and present opportunities for clients to maximize the value of their Grubhub partnership.</li><li>
Collaborate effectively with internal teams (Sales, Product, and Support) to ensure a smooth client journey from initial setup through continued service.</li></ul>
What You Bring to the Table<ul><li>
1 year of professional experience in a customer-facing role (e.g., sales, account management) OR a recent Bachelor&rsquo;s degree from an accredited university.</li><li>
Demonstrated drive, enthusiasm, and a strong desire to start a career in B2B Client Success or sales.</li><li>
Exceptional verbal and written communication and interpersonal skills.</li><li>
A proven ability to manage multiple tasks and priorities in a quick-moving environment.</li><li>
Strong problem-solving skills and a proactive, &quot;can-do&quot; attitude.</li><li>
Aptitude for learning and leveraging data to inform decisions.</li><li>
Experience with CRM systems (e.g., Salesforce) or a demonstrated ability to quickly learn new software tools.</li><li>
Ability to travel for in-person client meetings as required</li></ul>
As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome&mdash;and encouraged&mdash;to be in the office up to 5 days a week if it works for you.
#LI-Hybrid
Chicago: Base $54,400 - $68,000 TTC $64,000 - $80,000
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
A Final Note
At Wonder, we build the best teams by hiring with an objective lens &mdash; evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.</div>

Associate Client Success Manager

Kirk Eye Center

Kirk Eye Center&rsquo;s Chicago location is looking for someone who thrives on providing excellent customer service. This position serves as the first and last point of contact in the patient experience at our clinic. You will greet patients, answer phones, schedule appointments, verify insurance, and collect patient payments &mdash; all with a kindness and compassion . You will be responsible for ensuring the accuracy of all patient information and will assist in patient billing.A successful candidate will be empathetic, able to help patients understand their insurance, have strong computer skills, be capable of multitasking, and promote our culture of kindness, excellence, and communication.Spanish Speaking, close attention to detail, and a high level of organization are required. Our team&rsquo;s success is built on collaboration and supporting one another.Competitive salary and benefits package including medical/dental insurance, 401(k), CME, uniform, Employee Support resoruces, and eye care benefits. Please ensure your email is sent on or with your resume.No phone calls, please.Visit our website to learn more about us: https://kirkeye.com/Insurance Specialist &amp; Patient Service Representative Responsibilities:<ul><li>Greet and check out patients, ensuring a positive and welcoming experience</li><li>Verify insurance coverage and obtain necessary authorizations for medical services</li><li>Schedule patient appointments and coordinate with healthcare providers</li><li>Maintain accurate and up-to-date patient records, including medical history and insurance information</li><li>Collect co-pays and patient past-due balances</li><li>Assist with medical coding and billing processes</li><li>Answer phone calls and respond to inquiries in a professional and timely manner</li><li>Multitask effectively while promoting our culture of kindness, excellence, and communication</li><li>Provide administrative support to the healthcare team as needed</li></ul>Insurance Specialist &amp; Patient Service Representative Experience:<ul><li>Previous experience working in a medical office or healthcare setting required</li><li>Familiarity with medical terminology, ICD-10 coding, and managed care systems</li><li>Knowledge of insurance verification processes and ophthalmology office procedures is a plus</li><li>Strong attention to detail and accuracy in maintaining patient records, with the ability to multitask</li><li>Excellent communication skills, both verbal and written</li><li>Proficiency in office software applications (e.g., Microsoft Word, Excel)</li></ul>Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.Hours: Monday-FridayJob Type: Full-timePay: From $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Work Location: In person

Insurance Specialist / Patient Service Representative

Addison Group

<div>
 
 
 Job Title:
 
 Customer Support Representative
 
 
 
 Location:
 
 Remote &ndash; Must be Chicagoland
 
 
 
 Industry:
 
 Nonprofit
 
 
 
 Compensation:
 
 $20&ndash;$22/hour
 
 
 
 Work Schedule:
 
 Flexible shifts between 7:30 AM &ndash; 6:00 PM (schedule may vary within this window)
 
 
 
 Benefits:
 
 This position is eligible for medical, dental, vision, and 401(k).
 
 
 
 
 
 
 About Our Client:
 
 
 
 Addison Group is hiring on behalf of our client, a well-established and highly regarded organization within a professional services and membership-based environment. This organization is known for delivering valuable resources, education, and support to its members and partners nationwide.
 
 
 
 
 
 
 Job Description:
 
 
 
 We are seeking a Customer Support Representative who thrives in a fast-paced, high-volume environment and is passionate about delivering excellent service. This role will support customers by addressing inquiries, resolving issues, and guiding them through products and services across multiple communication channels.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner
 </li>
 <li>
 Provide accurate information regarding products, services, and processes
 </li>
 <li>
 Troubleshoot and resolve customer concerns while ensuring a positive experience
 </li>
 <li>
 Document all customer interactions within internal systems
 </li>
 <li>
 Identify trends in customer feedback and escalate insights as needed
 </li>
 <li>
 Assist customers in navigating online platforms and completing transactions
 </li>
 <li>
 Promote relevant products or services based on customer needs
 </li>
 <li>
 Maintain data accuracy and support database-related initiatives
 </li>
 <li>
 Escalate complex issues to appropriate internal teams when necessary
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 At least 1 year of experience in a high-volume customer service or call center environment
 </li>
 <li>
 Proficiency in Microsoft Office, including Excel
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent attention to detail and organizational skills
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively
 </li>
 <li>
 Comfortable working both independently and collaboratively
 </li>
 <li>
 Professional demeanor with strong customer service instincts
 </li>
 <li>
 Ability to work a flexible schedule within designated hours
 </li>
 </ul>
 
 
 
 
 
 Additional Details:
 
 
 <ul>
 <li>
 Candidates must have reliable internet and a distraction-free workspace
 </li>
 <li>
 Strong emphasis on communication and responsiveness in a remote setting
 </li>
 </ul>
 
 
 
 
 
 Perks:
 
 
 <ul>
 <li>
 Fully remote work environment
 </li>
 <li>
 Opportunity to gain experience with a respected organization
 </li>
 <li>
 Collaborative and supportive team culture
 </li>
 <li>
 Exposure to a variety of customer interactions and systems
 </li>
 <li>
 Potential for long-term opportunities
 </li>
 </ul>
 
 Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
 
</div>

Customer Service Representative

Planet Fitness

<div>Job Summary
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
Additional Job Summary
The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.
Schedule<ul><li>
Full Time</li><li>
Sunday - Thursday: 10:00 PM to 6:00 AM</li><li>
8-hour shift</li></ul>
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Greet members, prospective members, and guests, providing exceptional customer service.</li><li>
Handle all front desk-related activities, including:<ul><li>
Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>
Check members into the system.</li><li>
New member sign-up.</li><li>
Take prospective members on tours of the facility.</li><li>
Facilitate needed updates to members&rsquo; accounts.</li><li>
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.</li></ul></li><li>
Maintain the cleanliness, organization, and safety of the club.<ul><li>
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.</li><li>
Stock locker rooms with proper supplies/paper products.</li><li>
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.</li></ul></li><li>
Follow the &quot;Lost and Found Policy&quot; and turn in lost member property to management immediately.</li><li>
Other responsibilities as asked by management.</li></ul>
Benefits<ul><li>
FREE Black Card Membership!</li><li>
Paid Time Off (PTO)</li><li>
Health Insurance - First of the month following hire date</li><li>
Medical &amp; Prescription drug plans</li><li>
HSA (Health Savings Account)</li><li>
Dental</li><li>
Vison</li><li>
Life/AD&amp;D</li><li>
Voluntary Short Term Disability (STD)</li><li>
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!</li><li>
401k plan after 3 months of service</li></ul>
Qualifications
<ul><li>Must be a minimum of 16 years of age.</li><li>
Must be able to Lift, pull, push a minimum of 25lbs.</li><li>
Upbeat and positive attitude.</li><li>
Punctuality and reliability are a must.</li><li>
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li><li>
Strong listener with the ability to empathize and problem solve.</li><li>
Basic computer proficiency.</li><li>
Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>
Satisfactory background check.</li></ul>
Overnight, Additional Qualification(s):<ul><li>
Must be 18 years of age or older.</li><li>
Must be able to work alone and independently.</li></ul>
Physical Demands<ul><li>
Continual standing and walking during shift.</li><li>
Continual talking in person or on the phone during shift.</li><li>
Must be able to occasionally lift up to 50 lbs.</li><li>
Will occasionally encounter toxic chemicals during shift.</li></ul>
How to Apply:
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
E-Verify STATEMENT:
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
EOE STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Overnight Member Services Representative

Inspiration Corporation

<div>
 
 
 
 
 
 Job Title:
 
 
 
 
 
 Workforce
 
 
 Development and Jericho Education Fund Case Manager
 
 
 
 
 
 
 
 
 Department:
 
 
 
 
 
 Workforce Development
 
 
 
 
 
 
 
 
 
 
 Reports to:
 
 
 
 
 
 Workforce Development Manager
 
 
 
 
 
 
 
 
 
 
 FLSA Status:
 
 
 
 
 
 Non-Exempt
 
 
 
 
 
 
 
 
 
 
 Salary:
 
 
 
 
 
 $50,925-$53,045
 
 
 
 
 
 
 
 
 
 
 
 
 To apply:
 
 
 
 
 
 Visit
 
 
 
 
 https://inspirationcorporation.applytojob.com/apply.
 
 
 
 
 
 
 
 
 OVERVIEW
 
 
 
 
 &nbsp;
 
 
 
 
 
 In an atmosphere of dignity and respect, Inspiration Corporation connects people and creates opportunity through access to social services, job training, housing, and food. Each year, Inspiration Corporation works with hundreds of resilient Chicagoans who face systemic disparities and inequities, such as homelessness, hunger, and social isolation.
 
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 To help individuals and families overcome these barriers, we provide dedicated support coupled with housing, job training, scholarships, meals and engagement services. Inspiration Corporation meets people where they are in life, helping them access the support they need and achieve their personal goals. Inspiration Corporation programs are voluntary, and all service needs and goals are participant driven. Our case management philosophy is strengths-based and trauma-informed. Inspiration Corporation practices harm reduction and focuses on reducing or minimizing the harm associated with high-risk behavior through motivational interviewing.
 
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 At Inspiration Corporation, employees embody our mission by demonstrating the following Core Values:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 
 Integrity &ndash;
 
 
 
 
 
 
 
 We cultivate trusting, collaborative relationships rooted in mutual respect and accountability.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Growth &ndash;
 
 
 
 
 
 
 
 We encourage personal development, curiosity and being open to new possibilities.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Equity &ndash;
 
 
 
 
 
 
 
 We recognize each person&rsquo;s inherent rights and advocate for inclusive access to resources and opportunities.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Resilience &ndash;
 
 
 
 
 
 
 
 We persevere and seek solutions that celebrate our strength in the face of adversity, while practicing and encouraging self-care.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Hospitality &ndash;
 
 
 
 
 
 
 
 We create uplifting, accepting, and nourishing connections with everyone who comes through our doors.
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 Inspiration Corporation believes that these values are central to our work with participants and one another, and they create a culture we all have a stake in.
 
 
 
 
 
 
 
 
 
 
 
 
 
 POSITION SUMMARY
 
 
 
 
 
 
 
 
 
 
 
 The Workforce Development and Jericho Education Fund Case Manager supports participants in meeting their employment, career pathways and educational goals by providing case management, supportive services, and career counseling to participants considering or enrolled
 
 
 
 
 in Inspiration
 
 
 
 
 Kitchens foodservice training program or receiving education and training tuition support from the Lori &amp; Ron Jericho Memorial Education Fund.
 
 
 
 
 
 
 
 
 
 
 
 
 GENERAL
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Demonstrate Inspiration Corporation&rsquo;s Core Values.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Uphold Policies and Procedures of Inspiration Corporation and Inspiration Kitchens.
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Exhibit professionalism and high standards in all aspects of performance.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ensure the efficient and effective provision of services with dignity and respect in accordance with the agency&rsquo;s mission.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Work with all departments as appropriate to ensure that the needs of the agency&rsquo;s participants are addressed.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Participate in all relevant agency activities for training, information sharing, etc.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 Essential Duties and Responsibilities:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Manage enrollment procedures for both the Jericho Education Fund and the Foodservice Training program.
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Screen applicant eligibility based on agency and grant requirements.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 Collaborate with the Workforce Development Manager to develop and execute recruitment
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Enroll, orient, and maintain an active, rolling caseload of program participants.&nbsp; Meet with enrolled participants at least once a month and refer to support services as necessary.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Develop individualized service plans with participants, identifying goals, barriers and strategies to address barriers to meeting their goals; update individualized service plans to reflect updated goals, barriers and strategies
 
 
 
 
 
 .
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 Support participants in meeting employment and job retention goals, collaborating with culinary and employment team members.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Write case notes to document participant interactions, progress on their goals and outcomes. Accurate, complete and timely documentation and use of agency (currently Service Point) and funder data systems to demonstrate participant engagement, services and progress toward individual goals.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Contribute to, prepare and submit accurate and timely data collection on program metrics&nbsp;
 
 
 
 
 
 
 
 
 reporting for internal and external stakeholders (e.g. development team, funders, etc.)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Provide and document client support resources per eligibility, funder guidance and agency standards (e.g. transportation, clothing, etc.).
 
 
 
 
 </li>
 <li>
 
 
 
 
 Identify organizations to partner with to gain and send referrals.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Identify resources to connect program participants to supportive services for which they are eligible (e.g. rental assistance, mental health, etc.).
 
 
 
 
 </li>
 <li>
 
 
 
 
 Develop and participate in programming that offers peer support and builds community among program participants (in-person, and/or virtual). Collaborate with team members to develop and update materials to support participants&rsquo; success, including program handbooks, graduation certificates and other program materials.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Support program continuous improvement and coordination through participating in planning, team meetings, scheduling and site coordination.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Support participants in entering and completing the food service training program and Jericho Education Fund and in meeting their education and/or training, employment placement and job retention goals, using trauma-informed, strengths-based, low-barrier, harm-reduction approaches.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Recruit program prospects, prioritizing persons experiencing homelessness or housing instability, returning to the community from incarceration, poverty and other systemic barriers.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 PROGRAM SPECIFIC DUTIES
 
 
 
 
 
 
 
 
 
 
 
 
 For Foodservice Training:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Collaborate with foodservice training and restaurant operations staff in monitoring participant progress.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Support participants in demonstrating effective communication and other workplace skills.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Assess participants&rsquo; levels of job readiness, provide career counseling, and assist in the&nbsp;
 
 
 
 
 
 
 
 
 development of short- and long-term goals.
 
 
 
 
 </li>
 <li>
 
 
 
 
 &nbsp;Fulfill reporting requirements for grants
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 For Jericho Education Fund:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Support Jericho Scholars in meeting their educational and vocational training and employment goals so that they can secure sustainable employment and navigate a career pathway.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Communicate with Inspiration Corporation staff, referring partner organization staff and prospective scholars, providing details and support for the referral process.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Establish referral, application and other programmatic timelines.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Meet enrollment goals.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain ongoing contact with participants during their course of study, track their progress, and help them address any challenges affecting their success in and completion of the program.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Report participant status and outcomes monthly. Enter participant enrollment, progress, including completion of education or vocational training and obtaining and maintaining employment, and case notes in internal reporting systems.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Complete financial transactions for scholar books, supplies, tuition, and other necessary items.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Collaborate with the Workforce Development Manager in managing the selection process, fund budget and tracking expenses.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain contact with participants after completion of their education or training.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Collect&nbsp;
 
 
 
 
 
 
 
 
 information about participant&rsquo;s initial employment outcomes and outcomes up to one year after starting employment.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Collect feedback from scholars on how the Jericho Education Fund has been a support to them and produce success stories that will be presented to the donor.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 SUPERVISORY RESPONSIBILITIES:
 
 
 
 
 
 None.
 
 
 
 
 
 
 
 
 
 
 
 
 EDUCATION, EXPERIENCE &amp; SKILLS:
 
 
 
 
 
 &nbsp;The following requirements are representative of the education, experience and skills necessary for the position. A Bachelor&rsquo;s degree in social work or related field preferred. Two years of work experience in nonprofit case management and/or significant life experience required. Candidates who have worked with persons experiencing homelessness or housing instability, citizens returning to the community from incarceration, or other vulnerable populations are preferred for this position. Experience with college access services or scholarship programs preferred. Proficiency in Windows XP and Microsoft Office required.
 
 
 
 
 
 
 
 
 
 
 
 
 PHYSICAL DEMANDS:
 
 
 
 
 
 The physical demands described here are representative of those that must be met by an employee, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 WORK ENVIRONMENT:
 
 
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position maintains standard office hours, attends evening, weekend, and early morning meetings and functions as required onsite and offsite.&nbsp; Some travel is required.
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 Inspiration Corporation is an equal opportunity employer
 
 
 .
 
 
 
 
 
 &nbsp;
</div>

Workforce Development and Jericho Education Fund Case Manager

West Monroe

<div><div>Are you ready to make an impact?</div><div>
Senior Business Development Representative (BDR)

Lamina | Inside Sales | Remote / Hybrid (Chicago preferred) 


About Lamina

Lamina is a modern SaaS platform transforming how financial institutions manage syndicated and participation loans. Built to address long-standing inefficiencies, Lamina enables banks, credit unions, private credit and other lenders to manage the full loan lifecycle&mdash;from origination to servicing&mdash;in one unified platform.

Our platform connects institutions through a centralized, AI-enabled and API-first approach that streamlines collaboration, improves transparency, and replaces manual processes with real-time insights.

Backed by over 20 years of industry expertise, Lamina is redefining participation and syndication lending for a more connected and efficient future.

About the Role

We are hiring a Senior Business Development Representative to drive qualified pipeline and support complex sales cycles. This is a high-impact role requiring ownership of strategic outbound execution, and close collaboration with Business Development Executives (BDEs).

What You&rsquo;ll Do

Pipeline Generation &amp; Prospecting
Prospect into target accounts via email, phone, <ul><li>In</li>
</ul><ul><li>Execute outbound campaigns and generate new opportunities</li>
</ul><ul><li>Follow up quickly on inbound leads</li>
</ul><ul><li>Identify key stakeholders and buying centers</li>
</ul>
Sales Execution &amp; Collaboration
<ul>
<li>Qualify leads and schedule meetings for BDEs</li>
</ul><ul><li>Maintain accurate activity tracking in Salesforce and Hubspot</li>
</ul><ul><li>Partner with BDEs on account strategy and deal progression</li>
</ul>
Cross-Functional Impact
<ul>
<li>Collaborate with Marketing on campaigns and lead quality</li>
</ul><ul><li>Provide feedback to improve messaging and targeting</li>
</ul><ul><li>Contribute to outbound playbooks and best practices</li>
</ul>
What Success Looks Like
<ul>
<li>Consistently exceeding pipeline and meeting targets</li>
</ul><ul><li>Generating high-quality, multi-threaded opportunities</li>
</ul><ul><li>Strong conversion across inbound and outbound efforts</li>
</ul><ul><li>Becoming a trusted partner to BDEs</li>
</ul>
What We&rsquo;re Looking For

Experience
<ul>
<li>2&ndash;5+ years in BDR/SDR or inside sales roles</li>
</ul><ul><li>Proven success exceeding pipeline or meeting quotas</li>
</ul><ul><li>Experience in B2B SaaS, technology, or professional services</li>
</ul>
Skills &amp; Traits
<ul>
<li>Strong communication and business acumen</li>
</ul><ul><li>Highly organized and metrics-driven</li>
</ul><ul><li>Resilient, competitive, and coachable</li>
</ul><ul><li>Proactive &lsquo;hunter&rsquo; mentality</li></ul></div><div><div><div><div> 
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. 
 
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company&rsquo;s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.</div></div>
Seattle or Washington, D.C.
$66,600 - $77,000 USD</div><div>
Los Angeles
$66,600 - $77,000 USD</div><div>
New York City or San Francisco
$66,600 - $77,000 USD</div><div>
A location not listed above
$66,600 - $77,000 USD</div></div><div> 
<h3 class="jobSectionHeader">
Other consultancies talk at you. 
At West Monroe, we work with you.</h3>

We&rsquo;re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We&rsquo;re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what&rsquo;s next.

You&rsquo;ll feel the difference in how we work. We show up personally. We&rsquo;re right tin the room with you, co-creating through the challenges. With West Monroe, collaboration isn&rsquo;t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact. 


West Monroe is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe&rsquo;s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA)</div></div>

Business Development Representative, Lamina, US

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