associate client success manager

customer service representative Jobs in Chicago

customer service representative

customer success representative Jobs in Chicago

customer success representative

customer support representative Jobs in Chicago

customer support representative

customer support specialist Jobs in Chicago

customer support specialist

client service representative

Major League Baseball

<div><p>Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams. We are assembling a world-class team to build on these experiences, to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions</li>
<li>Software maintenance, report configuration and execution</li>
<li>Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events</li>
<li>Train box office staff on ticketing software</li>
<li>Act as a liaison to a host of Tickets.com departments, including call centers, and web operations</li>
<li>Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator</li>
<li>Exercises independent thought and judgment when dealing with client and user requests and resolution of issues</li>
<li>Consults with users and provides intellectual information regarding the ProVenue application</li>
<li>Performs systems tests, analysis, and configuration to ensure system is in excellent running order</li>
<li>Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases</li>
<li>Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management</li>
<li>Provide ongoing client support to assigned client base</li>
<li>Advise client on how to best use ticketing system to meet their business needs.</li>
<li>Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings</li>
<li>All other duties as assigned</li>
</ul>
<p><b>Qualifications and Skills</b></p>
<ul>
<li>Bachelor's degree or equivalent combination of education and experience</li>
<li>Minimum two (2) years of experience configuring ticketing software</li>
<li>Box office experience preferred</li>
<li>Computer proficiency essential &ndash; MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed</li>
<li>Remote evening and weekend availability, as required</li>
<li>Must be client service oriented</li>
<li>Excellent communication skills, both verbal &amp; written</li>
<li>Detail oriented, organized, proven ability to follow up on tasks</li>
<li>Self-starter, able to prioritize and work independently with minimal supervision</li>
<li>Work effectively under pressure</li>
</ul>
<p><b>Salary Range: </b>$62,500 - $72,500 (Base Salary) + Bonus</p>
<p>
As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, TDC believes in providing a competitive compensation and benefits package for its employees.</p>
<p><b>
Top TDC Perks &amp; Benefits:</b></p>
<ul>
<li>Medical, Dental, and Vision Coverage</li>
<li>Disability Benefits (short term and long term)</li>
<li>Company Contributed 401K Plan</li>
<li>Paid Time Off and Holidays</li>
<li>Paid Parental Leave</li>
<li>Access to Free Tickets to Baseball Games &amp; MLB.TV</li>
<li>Discounts at MLB Store | MLBShop.com</li>
<li>Employee Assistance Programs (EAP)</li>
<li>Onsite/Online Training &amp; Development Programs</li>
<li>Tuition Reimbursement</li>
<li>Life and Accidental Death Insurance</li>
<li>Pet Insurance</li>
</ul><div><p><b>
Why MLB?</b></p>
<p>
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our &quot;workforce athletes&quot; to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America's pastime to best serve its fans for decades to come.</p>
<p>
California Residents: Please see our California Recruitment Privacy Policy for more details.</p>
<p>
Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</p>
<p>
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.</p>
<p><b>
Are you ready to Step Up to the Plate? Apply below!</b></p></div></div>

Client Service Representative

Addison Group

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Customer Support Representative
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Remote &ndash; Must be Chicagoland
 </p>
 <p>
  <strong>
   Industry:
  </strong>
  Nonprofit
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  $20&ndash;$22/hour
 </p>
 <p>
  <strong>
   Work Schedule:
  </strong>
  Flexible shifts between 7:30 AM &ndash; 6:00 PM (schedule may vary within this window)
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
  This position is eligible for medical, dental, vision, and 401(k).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Client:
  </strong>
 </p>
 <p>
  Addison Group is hiring on behalf of our client, a well-established and highly regarded organization within a professional services and membership-based environment. This organization is known for delivering valuable resources, education, and support to its members and partners nationwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  We are seeking a Customer Support Representative who thrives in a fast-paced, high-volume environment and is passionate about delivering excellent service. This role will support customers by addressing inquiries, resolving issues, and guiding them through products and services across multiple communication channels.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  </li>
  <li>
   Provide accurate information regarding products, services, and processes
  </li>
  <li>
   Troubleshoot and resolve customer concerns while ensuring a positive experience
  </li>
  <li>
   Document all customer interactions within internal systems
  </li>
  <li>
   Identify trends in customer feedback and escalate insights as needed
  </li>
  <li>
   Assist customers in navigating online platforms and completing transactions
  </li>
  <li>
   Promote relevant products or services based on customer needs
  </li>
  <li>
   Maintain data accuracy and support database-related initiatives
  </li>
  <li>
   Escalate complex issues to appropriate internal teams when necessary
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   At least 1 year of experience in a high-volume customer service or call center environment
  </li>
  <li>
   Proficiency in Microsoft Office, including Excel
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Excellent attention to detail and organizational skills
  </li>
  <li>
   Ability to manage multiple tasks and prioritize effectively
  </li>
  <li>
   Comfortable working both independently and collaboratively
  </li>
  <li>
   Professional demeanor with strong customer service instincts
  </li>
  <li>
   Ability to work a flexible schedule within designated hours
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Details:
  </strong>
 </p>
 <ul>
  <li>
   Candidates must have reliable internet and a distraction-free workspace
  </li>
  <li>
   Strong emphasis on communication and responsiveness in a remote setting
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perks:
  </strong>
 </p>
 <ul>
  <li>
   Fully remote work environment
  </li>
  <li>
   Opportunity to gain experience with a respected organization
  </li>
  <li>
   Collaborative and supportive team culture
  </li>
  <li>
   Exposure to a variety of customer interactions and systems
  </li>
  <li>
   Potential for long-term opportunities
  </li>
 </ul>
 <p>
  Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
 </p>
</div>


Customer Service Representative

Roscoe Village Animal Hospital

<div>Roscoe Village Animal Hospital is proud to be AAHA Accredited, a distinction that reflects our deep commitment to the highest standards of veterinary excellence and patient care. This dedication is echoed by the community, which has given us an outstanding 4.7-star Google rating. We believe that exceptional medicine begins with an exceptional culture. If you are a veterinary professional looking to join a truly collaborative team in a rewarding setting, we offer an environment where you can truly do your best work and contribute meaningfully to the lives of pets and their families. Joining Roscoe Village means plugging into a network that deeply values your professional growth and development. We know that achieving your career goals, whether that means becoming a credentialed technician, moving into a leadership role, or expanding your clinical expertise, takes dedicated support. We have programs designed specifically to help you succeed. You will be supported by ongoing education and mentorship, ensuring you always have the tools necessary to advance your skills and feel valued in your professional journey. As an AAHA Accredited practice, we hold ourselves to rigorous medical standards that emphasize diagnostics, pain management, and surgical protocols. While practicing exceptional general medicine, you will benefit from access to internal specialty consultations and resources that elevate the level of care you can provide. This collaborative approach ensures that you always have expert guidance and comprehensive support available, allowing you to focus on high-quality patient outcomes in a facility dedicated to excellent modern veterinary care. Located in Chicago, IL, Roscoe Village is a highly sought-after, charming neighborhood that combines the friendly atmosphere of a small town with immediate access to big-city amenities. When you aren&rsquo;t caring for our community's pets, you have access to everything the third-largest city in the country offers&mdash;from world-class museums, acclaimed dining, and vibrant cultural districts to beautiful green spaces and the expansive lakefront. Working at Roscoe Village Animal Hospital means enjoying a stimulating professional life balanced by a rich, metropolitan lifestyle.<br>
<div><h3 class="jobSectionHeader"><b>
Your Impact as a Lead Customer Service Representative</b></h3><p>
As a Lead Customer Service Representative (Lead CSR), you are a working leader who sets the tone for the hospital's first impression. You support daily front desk operations while providing essential guidance, coaching, and support to the CSR team. In this role, you are responsible for maintaining exceptional client experiences, reinforcing service standards, and serving as the primary point of escalation for client and workflow issues. You partner closely with hospital leadership to ensure smooth operations, team alignment, and a positive, collaborative culture.</p><h3 class="jobSectionHeader"><b>
Your Impact Will Include:</b></h3><ul><li><b>
Leading by Example:</b> You will serve as a role model for service excellence, professionalism, and teamwork, performing all core CSR duties including scheduling, check-ins, and financial transactions.</li><li><b>
Mentoring the Team:</b> You will support the onboarding and training of new CSRs, providing real-time coaching, feedback, and development planning to help your teammates succeed.</li><li><b>
Solving Problems:</b> You will act as the first point of escalation for client concerns and service recovery, using sound judgment to resolve issues and identifying workflow gaps to suggest improvements.</li><li><b>
Driving Communication:</b> You will build strong relationships across departments (technicians, veterinarians, leadership) and handle sensitive or escalated client conversations with confidence and care.</li><li><b>
Managing Operations:</b> You will support daily front desk coverage, monitor client experience, and ensure the accuracy of scheduling, records, and reporting.</li><li><b>
Championing Culture:</b> You will lead with integrity and empathy, maintaining a calm, supportive presence during high-volume situations and reinforcing hospital values.</li></ul><h3 class="jobSectionHeader"><b>
What You'll Bring to the Team</b></h3><ul><li>
High school diploma or equivalent is required.</li><li>
Minimum of 2 years of customer service experience is required.</li><li>
Strong computer skills, including experience with scheduling systems and POS platforms.</li><li>
Excellent communication skills with the ability to communicate clearly, empathetically, and professionally.</li><li><i>
Prior lead, senior, or mentoring experience is strongly preferred.</i></li><li><i>
Experience in veterinary, healthcare, or multi-location service environments is preferred.</i></li><li><i>
The salary range for this position is $24.00/Hr. based on experience</i></li></ul></div><div><h3 class="jobSectionHeader"><b><br>
How You're Supported</b></h3><p><i>
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.</i><br>
<br>
<i>Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.</i></p><div><h5 class="jobSectionHeader"><b>
Competitive Compensation</b></h5><div>
A competitive hourly rate based on your experience and leadership role.</div></div><div><h5 class="jobSectionHeader"><b>
Total Wellbeing</b></h5><div>
Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).</div></div><div><h5 class="jobSectionHeader"><b>
Financial Health</b></h5><div>
Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.</div></div><div><h5 class="jobSectionHeader"><b>
Commitment to Growth</b></h5><div>
We support your career goals with opportunities for professional development and training.</div></div><div><h5 class="jobSectionHeader"><b>
The Power of a Network</b></h5><div>
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.</div></div><div><h5 class="jobSectionHeader"><b>
Valuable Perks</b></h5><div>
Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.</div></div><h3 class="jobSectionHeader"><b>
About Mission Pet Health</b></h3><p></p><p>
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at <b>missionpethealth.com</b>.</p><p>
Driving the award-winning culture are the WAG values &ndash; <b>Work Together, Amaze, and Grow</b>. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 &quot;Most Loved Workplace,&quot; ranked #2 in America's Top 100 and #1 in veterinary care.</p><div></div><div><p><b><br>
Physical Requirements:</b> Ability to sit, stand, and walk for extended periods. Manual dexterity to operate computers and office equipment. Ability to communicate clearly with clients and team members. Reasonable accommodations may be made.</p><p><b>
Reasonable Accommodations:</b> Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.</p><p><b>
EEO Statement:</b> Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.</p></div></div></div>

Lead Veterinary Receptionist

Marsh McLennan

<div><h2 class="jobSectionHeader"><b>Company:</b></h2>
Marsh
<p></p><h2 class="jobSectionHeader"><b>Description:</b></h2>
<p></p><p><b>Description:
</b></p><p>Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.</p>
<p><b>Placement Representative
 </b></p><p>If you&rsquo;re looking to expand your career with a global leader in Insurance Broking and Risk Management, this position is for you! Marsh has an exciting opportunity to join our organization as a Placement Specialist supporting the US Product Recall practice.</p>
<p><b>What can you expect?
</b></p><ul><li>This position is critical to successfully support mid-size to large middle market and risk management accounts</li>
<li>Remote and/or flexible work opportunities</li>
<li>You will receive on the job, computer based and side-by-side training to be successful and productive in this role</li>
<li>You will learn about insurance, risk management as well as building relationships within the business and outside with our partners.</li>
<li>Work alongside senior level highly experienced colleagues to gain experience and skill sets for professional growth</li>
</ul><p><b>What&rsquo;s in It for You?
</b></p><ul><li>A company with a strong brand and strong results to match</li>
<li>Work with high-profile clients across diverse industries, gaining valuable exposure and experience</li>
<li>Competitive pay (salary and performance bonus potential), Full benefits package &ndash; starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution).</li>
<li>Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan</li>
<li>Thrive in a culture that encourages innovation, open communication, and work-life balance</li>
<li>Engage in challenging and rewarding projects that sharpen your placement and negotiation expertise</li>
</ul><p></p><p><b>We will count on you to:
</b></p><ul><li>Lead placement and advisory efforts on a diverse portfolio of client accounts.</li>
<li>Develop and execute renewal and placement strategies in collaboration with Placement Leaders and Client Executives, aligned with client goals.</li>
<li>Manage coverage reviews and negotiate terms with underwriters to ensure alignment with client requirements.</li>
<li>Ensure accurate documentation and timely follow-up of all placement activities within internal systems.</li>
<li>Assist in submitting coverage specifications and policy management for follow up with underwriters and client team to provide cohesive client service.</li>
<li>Assist with invoicing, billing and service line tax activities.</li>
<li>Input placement data into system within specified timeframes and accurately.</li>
<li>Complete first check of policy and confirms policy language to support policy renewal process.</li>
<li>Document all placement activities in the system to ensure timely follow up by client, carriers and client team.</li>
<li>Assist in special projects within team.</li>
<li>Build and maintain strong partnerships with carriers, underwriters, and market contacts to enhance placement opportunities.</li>
<li>Monitor market trends and regulatory changes, advising clients and internal teams on impacts and opportunities.</li>
<li>Collaborate across Marsh teams to deliver integrated, client-focused solutions.</li>
</ul><p><b>What you Need to Have:
</b></p><ul><li>College degree</li>
<li>2+ years of relevant commercial lines insurance experience in a support capacity</li>
<li>Advanced Proficiency in Microsoft Office applications (e.g., Word, Excel, Power Point, Outlook) and the ability to learn proprietary applications/database</li>
<li>Strong organizational/multi-tasking skills</li>
<li>Excellent oral and written communication skills</li>
<li>Ability to handle multiple priorities in a fast-paced team environment</li>
</ul><p></p><p><b>What Makes You Stand Out?
</b></p><ul><li>High attention to detail and collaborative skill set</li>
<li>Being a self-starter</li>
<li>Willingness to learn and be successful in the commercial insurance field</li>
</ul><p></p>Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
<p></p><h3 class="jobSectionHeader"><b>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
</b></h3><p></p><h3 class="jobSectionHeader"><b>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
</b></h3><p></p><h3 class="jobSectionHeader"><b>The applicable base salary range for this role is $72,500 to $154,300.
</b></h3><p></p><h3 class="jobSectionHeader"><b>The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
</b><p></p><b>We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.</b></h3></div><p></p>

Associate I - Placement

Sidley Austin

<div>Summary:
<p>
The Business Development and Marketing Coordinator is a key team member within the Marketing Department. The Coordinator supports assigned practice and/or industry groups with a variety of business development and marketing projects, as described below. They take an active role in learning about the service offering, lawyers, and clients of the assigned groups, and work closely with colleagues across offices and functions to coordinate a range of integrated business development and marketing efforts.</p>
Duties and Responsibilities:
<ul><li>Assists in the preparation of new business proposals and capability pitches, as well as formal RFP responses</li><li>
Maintains the groups&rsquo; business development &ldquo;infrastructure&rdquo; (e.g., written collateral, experience database/matter lists, contact lists, opportunity tracking, etc.), exercising an acute level of quality control to ensure that all marketing collateral, communications, matter lists and other materials are consistent, error-free, and up to date</li><li>
Supports the preparation and submission of rankings, awards, surveys, league tables, and other recognitions for assigned groups</li><li>
Updates practice/industry information on the Firm&rsquo;s website and intranet site, and coordinates occasional external republication</li><li>
Helps write and edit practice/industry group descriptions, lawyer biographies, and client presentations to support the Firm&rsquo;s business development pursuits</li><li>
Conducts research on clients/prospective clients, and gathers market and competitive intelligence to develop knowledge about our clients, their industries, and legal needs</li><li>
Collaborates with the Creative team to produce branded collateral for sponsorships, client events, advertisements, presentations, and other activities</li><li>
Works with Regional BD and Marketing team members to plan client programs and Sidley-sponsored events</li><li>
Other tasks and projects as assigned</li></ul><div>
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.</div>
Target Salary Range: $63,000 - $84,000 if located in Illinois, New York, or Washington D.C. Qualifications:
<div>
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).</div><div><br>
</div><div>Education and Experience:
</div><div>Required:</div><ul><li>
A Bachelor's degree from an accredited university
</li><li>A minimum of two (2) years of business development and/or marketing related experience</li><li>
Excellent writing and proofreading skills
</li><li>Proficiency in Microsoft Office and Outlook</li></ul><p>
Preferred:</p><ul><li>
Marketing or business development experience in a law firm or other professional services organization
</li><li>Working knowledge of customer relationship, pipeline, and experience management databases such as InterAction, Salesforce, and/or Foundation</li><li>
Familiarity with relevant company/market research tools, as well as law firm rankings, awards, and league table publications</li></ul><div>
Other Skills and Abilities:</div><div>
The following will also be required of the successful candidate:</div><ul><li>
Strong organizational skills</li><li>
Strong attention to detail</li><li>
Good judgment</li><li>
Strong interpersonal communication skills</li><li>
Superior relationship building skills</li><li>
Strong analytical and problem-solving skills</li><li>
Able to work harmoniously and effectively with others</li><li>
Able to preserve confidentiality and exercise discretion</li><li>
Able to work under pressure</li><li>
Able to manage multiple projects with competing deadlines and priorities</li></ul><p>
Sidley Austin LLP is an Equal Opportunity Employer</p><div>
#LI-Hybrid</div><div>
#LI-GK1</div></div>

BD and Marketing Coordinator

KWP Real Estate, Ltd.

<p><b>Title: </b>Property Accountant</p><p><b>Location</b>: Chicago, IL</p><p><b>Job Summary</b>: Each Property is a business unit. The Property Manager is the head of the business unit. The Property Accountant has a wide range of responsibilities with the overall goal of providing effective fiscal management and reporting for each individual property, ensuring that the property&rsquo;s valuation, cash position, and operating results are protected, enhanced, and maximized. The Property Accountant supports the Property Manager by ensuring the property&rsquo;s accounting integrity and providing quality control to ensure consistent, standard, businesslike reports ensuring that the accounting systems support the clients&rsquo; needs, KWP&rsquo;s reputation, and that the properties are knowledgeable and prepared for accounting initiatives.</p><p>The Controller will support the Property Accountant in addressing and resolving concerns or conflicting demands.</p><p>While other duties may be assigned, essential duties and responsibilities:</p><p><b>Key Duties</b>:</p><p>MAINTAINING ACCOUNTING INTEGRITY &ndash; QUALITY CONTROL</p><p>Coordinate the management level review and preparation of monthly, quarterly, and annual reports submitted to senior management, clients, investors, and other parties.</p><p>REPORTING: ON-GOING AND MONTHLY</p><p>1.</p><p>a. Review for tenancy changes, move-ins, move-outs</p><p>b. Conduct mini audits, as needed, or requested.</p><p>2.</p><p>Prepare variance templates, identify areas of possible concern, missing accruals, trends, potential impact on the overall goals of the property, review and verify capital expenditures, ensuring potential cost overruns are promptly identified.</p><p>a. Upon return from the PM. Verify variance explanations have standardized language and tone; the comments should support the financials and have a business-like presentation.</p><p>3.</p><p>a. Monitor all bank accounts daily, reconciliation and identify trends and or problems. Report stale checks to the property manager.</p><p>4.</p><p>a. Timely AP Processing through Yardi Procure to Pay/Full Service.</p><p>b. Set up new vendors when submitted by PM.</p><p>c. Confirm accuracy of payments and proper expense accounts.</p><p>d. Work with the PM to ensure timely payment of Mortgages, Real Estate Taxes, and Insurance.</p><p>5.</p><p>a. Evaluate Aged AR reports, including balances and comments. Work with Controller in addressing significant issues and potential write-offs.</p><p>b. Review A/R aging reports and the nature/timing of all adjustments.</p><p>c. Review and approve all tenant charge adjustments and security deposit refunds prior to month end.</p><p>6.</p><p>a. Process all manual journal entries.</p><p>b. Review monthly General Ledger and Trial Balance to ensure accuracy of all journal entries and month end balances.</p><p>c. Confirm Security Deposit Liability account and verify with property staff that all security deposits are properly recorded.</p><p>7.</p><p>a. Cash and/or Accrual Basis depending on the owner&rsquo;s requirements.</p><p>b. As required by certain management agreements, compile, review and distribute monthly accounting packages to ownership.</p><p>c. Determine cash distributions to ownership or contributions as required.</p><p>d. Reconcile all general ledger cash accounts (receipts net of expenditures), including reserve accounts.</p><p>e. Maintain balance sheet support schedules.</p><p>ADDITIONAL REPORTING:</p><p>Support Property Management team as needed with reserves, CAM reconciliations, and annual budget process from initial scheduling to final distribution of an accurate and complete package to ownership or their representative.</p><p>1.</p><p>a. Review to ensure that proper draws have been processed and properly classified for rent supplements, maintenance, real estate taxes etc.</p><p>2.</p><p>a. Assist Property Manager as needed with the Annual CAM/Operating Expense Reconciliation process, including final approval of expense pools and verification of tenant adjustments.</p><p>b. Assist Property Manager with tenant audits.</p><p>3.</p><p>a. Coordinate and complete the timely submission of accurate information from the property management team.</p><p>b. Ensure a complete and comprehensive budget package upon which the property&rsquo;s management goals for the coming year will be based and results will be measured against. This information must also be consistent with the client/ownership goals and requirements.</p><p>a. Determine internal schedule for each phase of the budget process to achieve timely submission required by the specific property management contracts.</p><p>a. Perform thorough and comprehensive review of operating expense forecasts and budgets as prepared by PM to ensure accuracy and consistency with investment goals.</p><p>b. Confirm variances and forecast changes.</p><p>c. Provide specific data (expenses, taxes, insurance, debt, etc.) to each property.</p><p>d. Review PM&rsquo;s variance analysis for each expense account.</p><p>a. Assist PM with preparation of forecast and budget.</p><p>b. Verify Expense Pools as prepared by PM.</p><p>c. Review CAM/Operation Expense Recovery section.</p><p>d. Review &ldquo;Other Income&rdquo; as prepared by PM.</p><p>a. Review Building Improvement forecasts and budgets prepared by management, leasing, and construction staff.</p><p>b. Verify Tenant Improvement and Commission forecasts and budgets prepared by PM.</p><p>c. Verify budget file is properly formatted.</p><p>d. Evaluate cash flow requirements as required for significant capital projects.</p><p>e. Review variance analysis for each capital account and ensure consistency with remainder of the plan.</p><p>a. Verify that all items are provided and properly presented within the draft budget packages.</p><p>b. Review, evaluate, and verify that the Budget Narrative properly explains each income item, key expense variances, and all capital items.</p><p>c. Ensure revisions to the budgets and presentation are correctly processed by the PM as requested by SMD or Controller and/or client.</p><p>d. Ensure final approval is obtained from the owner and/or its representative prior to uploading file.</p><p>e. Upload budget to accounting software.</p><p>4.</p><p>1.</p><p>a. Conduct internal audits as necessary, not less frequently than annually.</p><p>2.</p><p>a. Anticipate budget variances, which may result in reduced cash flow as compared to budget (short-term) or a capital call.</p><p>b. Prepare short-term or long-term projection of cash flow requirements, as needed.</p><p>3.</p><p>a. Special projects and processes may be required.</p><p>b. Other duties as assigned.</p><p>SYSTEMS:</p><p>A. Maintain a working knowledge of standard procedures and computer applications to support divisional, regional and property level staff.</p><p>B. Maintain working knowledge of all financial-related systems and provide resource assistance to on-site staff for resolving system-related issues.</p><p>LEADERSHIP:</p><p>A. Monitor financial responsiveness of managers and on-site accounting staff to ensure policies and procedures are adhered to accordingly.</p><p>B. Assist Controller with training of on-site staff as needed on financial systems and processes.</p><p>C. In the event a Property Manager fails to respond to the Property Accountants&rsquo; direction, and they cannot maintain accurate and timely reporting, the Property Accountant will advise the Controller and/or CFO. The Property Accountant and Controller will work together to resolve the issue.</p><p><b>Skills and Experience</b>:</p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><p>&middot; Four-year Accounting Degree and minimum four-five years&rsquo; real estate accounting experience required.</p><p>&middot; Property management accounting experience required w/retail experience required.</p><p>&middot; Computer literacy required (Microsoft Office, Yardi, MRI)</p><p>&middot; Customer service orientated.</p><p>&middot; Analytical approach to problem solving.</p><p>&middot; Strong oral and written communication skills.</p><p>&middot; Ability to function in a team environment.</p><p>&middot; Infrequent travel required</p><p>PHYSICAL DEMANDS:</p><p>The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><p>While performing the duties of the job, the employee is regularly required to talk, hear, stand sit, walk, use hands and fingers to handle or feel objects, operate tools or controls, operate office equipment, and reach with hands and arms. The employee may occasionally lift and/or move up to ten (10) pounds, responsible for filing and boxing annual files.</p><p><b>Job Type:</b> Full-time</p><p><b>Salary:</b> $80,000-90,000</p><p><b>About KWP Real Estate:</b></p><p>KWP Real Estate is a leading provider of real estate advisory services, specializing in commercial brokerage and property management. Headquartered in Beverly Hills, the firm serves institutional and private capital owners and occupiers across the country. For more information visit www.kwprealestate.com.</p><p>Pay: $80,000.00 - $90,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Property Accountant

Anixter Center

<div><div><b>Anixter Center &ndash; What We Do- Who We Are</b><br>
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We are an experienced leader in helping children, teens, and adults with disabilities live, learn, work, and play in the community. Each year Anixter Center and its division&mdash;Chicago Hearing Society (CHS)&mdash;help more than 8,000 children, teens and adults by providing employment, residential, educational, health and social/recreational services. Each program focuses on helping our clients become involved in the community. What makes us truly unique are the array of services we offer plus our ability to help people at every stage of life&mdash;children, teens, young adults and older adults.</div></div><div></div><div><br>
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*We offer a competitive benefit package, including Medical, Dental, Vision, STD, LTD, Life, &amp; 401k*</b><br>
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 <b>Love what you do!</b></div></div></div><div></div><div><div><div><div><b><br>
Position Type: Full-Time</b><br>
<b>HOURS: Monday - Friday 8:30 a.m. - 4:30 p.m.</b></div></div></div></div><div></div><div><br>
</div><p><b>SUMMARY:</b></p><p>
This position reports directly to the Community Support Manager. The Community Support Advocate works directly with the Deaf, DeafBlind, and Hard of Hearing Communities providing advocacy, support, crisis intervention, problem- solving, short-term counseling, information, referral, education, and training.</p><p></p><p><b><br>
ESSENTIAL DUTIES:</b></p><ul><li>
Provide advocacy, case management, and information and referrals to clients and the general public.</li><li>
 Support and encourage client self-advocacy efforts and when necessary and requested, advocate on behalf of clients to ensure their rights and responsibilities are protected within the Americans with Disabilities Act, the Illinois Domestic Violence Act and in interaction with other service providers.</li><li>
Provide information and referral services to members of the Deaf community, services providers, community organizations, employers, family members, and DDBHH individuals.</li><li>
Provide crisis intervention, problem solving, and short-term counseling to DDBHH survivors/victims of sexual assault, either in the office or at agreed-upon locations in the community.</li><li>
Refer clients to appropriate community resources for services such as emergency shelter, long-term counseling, and housing assistance, and provides on-going support through case management.</li><li>
Ensure communication access to all related services including medical services and to police and court proceedings, usually through the use of sign language interpreters.</li><li>
Accompany clients to court, meetings with police, lawyers and other service providers.</li><li>
Arrange and/or develop and present educational programs and exhibits to DDBHH individuals, service providers, police departments.</li><li>
Implement data collection procedures to document service delivery and demographic information about survivors/victims of domestic violence.</li></ul><p></p><p><b><br>
REQUIREMENTS</b></p><p>
Minimum of Bachelor&rsquo;s Degree in social work, psychology, criminal justice, counseling or a related field and 1 year of direct service work experience in the Deaf community with a strong knowledge of community resources. Fluency in American Sign Language (ASL), prefer ASL as a first language, and knowledge of Deaf culture. Must own and maintain an operating vehicle, have a valid driver&rsquo;s license, and be eligible to be an agency approved driver.</p><p></p><p><b><br>
WORK ENVIRONMENT</b></p><p>
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><div><br>
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COME JOIN US!</b></div><div></div><div><br>
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Anixter is an Equal Opportunity / Affirmative Action Employer</div><div><div><br>
Our company is an Equal Opportunity Employer/Affirmative Action Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry age, marital status, sexual orientation, pregnancy, disability, citizenship, military or protected veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. People with disabilities and those with personal experience with disability are highly encouraged to apply.</div></div></div></div></div><p></p>

COA Advocate - (CHS)

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