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customer support specialist

CCC Intelligent Solutions

<div>The hourly rate is:
$24.88 - $28.85 per hour
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we&rsquo;re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We&rsquo;re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . 
 
<h1 class="jobSectionHeader">The Role
</h1>The Customer Care Specialist will be responsible for maintaining reactive and proactive contact with customers to improve customer satisfaction and cash collections. During incoming calls, the Specialist supports the field staff and customers with the resolution of questions and issues. They are responsible for add-on sales, saves, retention, collections, and contract renewals and will work on moderately complex assignments where some judgment and initiative are required in resolving problems and making recommendations. The Specialist also follows up on accounts both 60 and 90 days overdue to ensure there are no service issues delaying payment and asking customer for payment. 
 
<h1 class="jobSectionHeader">Key Responsibilities:
</h1><ul><li>Responsible for ensuring customer satisfaction and retention by managing a variety of calls including but not limited to questions related to service failures, billing, collections, cancellation requests, contracts, upgrades, and/or downgrades, etc.
</li><li>Ensure every issue is resolved on the first call or send the call to the appropriate person for resolution but remains accountable for resolution.
</li><li>Make outgoing campaign calls such as (but not limited to) ensuring customer contact, collecting outstanding debt, cold calling to generate leads, surveying customers, etc.
</li><li>Follow-up correspondence with customers to help build new relationships and ensure existing customer satisfaction.
</li><li>Document customer activities by recording critical data into Customer Service Database and maintains and ensures accuracy of customer data.
</li><li>Employ the consultation and negotiation skills necessary to successfully represent, cross-sell and downgrade products and services to existing customers.
</li><li>Code-in to call loop-line to customer calls and interpret the customers&rsquo; needs and manage the situation or send the call to the appropriate person for resolution.
</li><li>Utilize telephone skills and detailed knowledge of the product line, as well as knowledge of the market we are in.
</li><li>Administer passwords, name changes, and downgrades.
</li><li>Responsible for meeting agreed upon targets associated with savings, retention, and contract renewals.
</li><li>Make daily collection calls and follow-up on assigned accounts.
</li><li>Coordinate efforts with sales force, billing, and other appropriate parties to resolve issues affecting collection.
</li><li>Assist with the reconciliation of accounts, including resolution of deductions, overpayments, and unapplied cash.
</li><li>Prepare credits and recommend accounts for write-off for third party placement.
</li><li>Assist management in preparation of reserve analysis assigned accounts.
</li><li>Send out monthly statements to delinquent customers. 
</li></ul> 
<h1 class="jobSectionHeader">Requirements:
</h1><ul><li>High School, Vocational School, or equivalent is required. College preferred
</li><li>Typically requires one to two years&rsquo; experience in Administrative, Customer service, or Sales Support
</li><li>Call center experience required
</li><li>Customer satisfaction and customer retention experience
</li><li>Contract renewals, collections, cash, sales units, and revenue knowledge
</li><li>Committed to achieving results
</li><li>Creative problem solver
</li><li>Flexible and adaptable
</li><li>Excellent disposition to deal with customers &amp; recognize their needs
</li><li>Can clearly communicate and negotiate solutions
</li><li>Professional demeanor and can manage complaints
</li><li>Works accurately and with eye for detail
</li><li>Can suggest overall improvements
</li><li>Has a pleasant, friendly style
</li><li>Acts with integrity and trust
</li><li>Understands that selling and collecting are a part of good service 
</li></ul> 
<div><div><div><div><div><div><div><h1 class="jobSectionHeader">About CCC's Commitment to Employees:
</h1></div></div></div></div></div></div></div>CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion &amp; Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC&rsquo;s success.
CCC offers competitive compensation and benefits to support you and your families, including:
<ul><li>401K Match
</li><li>Paid time off
</li><li>Annual Incentive Plan Performance Bonus
</li><li>Comprehensive health insurance
</li><li>Adoption Assistance
</li><li>Tuition Reimbursement
</li><li>Wellness Programs
</li><li>Stock Purchase Plan options
</li><li>Employee Resource Groups
</li></ul>For more information about our benefits, please check out our careers site .
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.</div>

Customer Care Specialist

Careers In Travel | Destination Planners

<div>
 
 Job Overview
 
 
 
 Destination Knot is seeking a detail-oriented
 
 Remote Reservation Support Specialist
 
 to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.
 
 
 This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.
 
 
 
 Key Responsibilities
 
 
 
 Assist with reservation and scheduling requests submitted by clients
 
 
 Support booking coordination across various service categories, including accommodations and related services
 
 
 Maintain accurate client records and reservation details in internal systems
 
 
 Communicate professionally with clients via email, phone, or messaging platforms
 
 
 Provide general customer service support and follow established processes
 
 
 Review confirmations and documentation for accuracy and completeness
 
 
 Collaborate with internal teams to ensure a smooth client experience
 
 
 
 Qualifications
 
 
 
 Strong written and verbal communication skills
 
 
 Excellent attention to detail and organizational abilities
 
 
 Comfortable using online systems, email, and basic digital tools
 
 
 Ability to manage multiple tasks while meeting deadlines
 
 
 
 Customer Service Or Administrative Support Experience Preferred
 
 
 
 Reliable internet access and ability to work remotely
 
 
 
 Work Environment
 
 
 
 Fully remote position
 
 
 Flexible scheduling options may be available
 
 
 Supportive, structured team environment
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Reservation Support Specialist

ALIS by Medtelligent

<div>
 
 Company Description
 
 
 
 
 Customer Success Specialist
 
 
 
 
 Full Time
 
 
 
 Candidates with the flexibility to work
 
 Tuesday through Saturday
 
 , specifically the
 
 8:00 AM &ndash; 4:00 PM
 
 or
 
 10:00 AM &ndash; 6:00 PM
 
 shifts, may be prioritized.
 
 
 <ul>
 <li>
 If you are based in the Chicagoland area, you&rsquo;ll be required to work onsite for your first 90 days. After that, your schedule (in-office, hybrid, or remote) will be determined in alignment with performance and team needs.
 
 
 </li>
 </ul>
 
 Yearly Rate:
 
 $50,000-$65,0000
 
 
 
 Sponsorship:
 
 We are not able to provide employment sponsorship, including OPT or STEM OPT.
 
 
 
 Application Process:
 
 
 
 To be considered for this role, please include a response to "Why ALIS" in your application.
 
 
 
 Interview steps may include:
 
 
 
 <ul>
 <li>
 Phone Screen with a recruiter
 </li>
 <li>
 Video Interview with Hiring Manager
 </li>
 <li>
 In Person interview in our Chicago office
 
 
 </li>
 </ul>
 Job Description
 
 
 
 About The Role
 
 
 
 As a success specialist, you will be responsible for directly helping clients, internal teams, and third party vendors troubleshoot issues with the ALIS software product over the phone (mainly) and via email. This position is absolutely critical to the frontline community staff that rely on the ALIS success team for assistance and the members of this team take their job of helping people seriously. If you dislike taking phone calls or connecting with people voice to voice - this position is not for you!
 
 
 ALIS clients are very kind and appreciative of the help the success team gives so this is not a call center or consumer complaint type job - it is a position in which you truly get to know front line workers and assist them in navigating the ALIS software and technology concepts. Individuals that succeed in this position are great on the phone, build strong relationships, have a passion for leveraging technology to solve real world problems, and love finding a way to &ldquo;say yes&rdquo;.
 
 
 Members of the success team also work to develop technical &ldquo;specialties&rdquo; related to different parts of the ALIS software (clinical, billing, CRM, integrations, pharmacy, etc.)
 
 
 
 What you'll be doing
 
 ...
 
 
 <ul>
 <li>
 Monitoring and responding to phone calls and emails
 </li>
 <li>
 Report on, investigate, and respond to all tickets and escalations
 </li>
 <li>
 Timely maintenance of information in ticket tracking system
 </li>
 <li>
 Specialization in a/multiple ALIS modules
 </li>
 <li>
 Participation in on-call rotation
 </li>
 <li>
 Special projects and form markup
 </li>
 <li>
 Answering phone calls &amp; emails
 </li>
 <li>
 Participate in on-call (off hours) success responsibilities
 </li>
 <li>
 Document outcomes of customer interactions
 </li>
 <li>
 Attend scrum meetings
 </li>
 <li>
 Track progress toward ticket goals
 </li>
 <li>
 Attend PM / specialization meetings
 </li>
 <li>
 Write escalation tickets
 </li>
 <li>
 Attend L10s &amp; fill out score cards
 </li>
 <li>
 Sync with Team Lead on status toward goals
 </li>
 <li>
 Review customer specific SOPs
 </li>
 <li>
 Execute on long-term projects
 </li>
 <li>
 Focused goals toward specialization
 </li>
 <li>
 Learn new success tools &amp; practices
 </li>
 <li>
 Reach specialization milestones
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 You&rsquo;ll Thrive in This Role If You Are&hellip;
 
 
 
 <ul>
 <li>
 Reliable: You show up at work for your team and the clients and look forward to doing it.
 </li>
 <li>
 Positive with an optimistic attitude: You look at the bright side of life and generally speaking, have a good attitude and professional demeanor.
 </li>
 <li>
 Calm and collected: You aren&rsquo;t pulled into drama or anxiety but can see clearly in order to help others.
 </li>
 <li>
 A Good communicator: You are transparent with information and pay attention to details.
 </li>
 <li>
 Patient and Kind: You do not get frustrated with people that are less knowledgeable or tech savvy than yourself. You are empathetic and kind to others.
 </li>
 <li>
 Continuously Displaying Good judgment: You can prioritize needs appropriately.
 </li>
 <li>
 Detail oriented: You care about getting small details right.
 </li>
 <li>
 Committed to ongoing personal and professional growth: You seek to grow and evolve in ways related to career development and personally.
 </li>
 <li>
 Continuously Displaying High integrity: You tell the truth even when it is hard to do so. You avoid drama and gossip and prefer to bond over growth, positivity, and optimism.
 </li>
 <li>
 Adaptable and flexible: You don&rsquo;t freak out if plans change or meetings get moved.
 </li>
 <li>
 Solution oriented: You take ownership to actually solve problems instead of just reporting all of the issues.
 </li>
 <li>
 Striving for excellence / finding ways to delight clients: Not just someone looking to cross a task off their list but spending time to over deliver and leave the relationship better than you found it. The company and this team commits itself to high standards for reliability and performance.
 </li>
 <li>
 Technologically savvy: You like to help others troubleshoot technology and hardware issues and you have an interest in new technologies and data. Good with G-Suite, Gmail, word, and excel.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Why You&rsquo;ll Love It Here:
 
 
 
 <ul>
 <li>
 10 days of PTO ( year 1)
 </li>
 <li>
 8 Company Holidays ( office will be closed)
 </li>
 <li>
 2 Floating Holidays
 </li>
 <li>
 Subsidized Medical, dental and vision insurance
 </li>
 <li>
 401k Plan + Up to 4% Matching
 </li>
 <li>
 Pre-tax Commuter Benefits
 </li>
 <li>
 Flexible Work arrangements available
 </li>
 <li>
 Casual Dress
 </li>
 <li>
 Referral Bonuses
 </li>
 <li>
 Employee Assistance Fund
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Paid Jury duty &amp; Bereavement Leave
 </li>
 <li>
 Length of stay rewards
 </li>
 <li>
 Company bonus pool
 </li>
 <li>
 HSA and FSA
 </li>
 <li>
 Life Insurance policy subsidized by Company
 
 
 </li>
 </ul>
 
 ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.
 
</div>

Customer Success Specialist

lylu.wear

<div>
 Lylu Wear is hiring a
 
 Customer Support Representative (Remote)
 
 to support our
 
 Distribution Department
 
 in Chicago. This role focuses on order-related assistance and customer communication across our supply and delivery flow. Remote position.
 
 Applications are accepted from Illinois residents only.
 
 
 
 
 Duties:
 
 
 
 <ul>
 <li>
 Respond to customer inquiries about orders and deliveries
 </li>
 <li>
 Coordinate with distribution and warehouse teams
 </li>
 <li>
 Track shipments and resolve delivery issues
 </li>
 <li>
 Update order status in internal systems
 </li>
 <li>
 Ensure clear and timely customer communication
 
 
 </li>
 </ul>
 
 Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 Previous customer support experience preferred
 </li>
 <li>
 Strong written communication skills
 </li>
 <li>
 Comfortable working with CRM or support tools
 </li>
 <li>
 Organized and detail-oriented mindset
 </li>
 <li>
 Must be currently based in Illinois
 
 
 </li>
 </ul>
 
 Rewards &amp; Benefits:
 
 
 
 <ul>
 <li>
 Remote work within Illinois
 </li>
 <li>
 Part-time or full-time flexibility
 </li>
 <li>
 Structured onboarding and training
 </li>
 <li>
 Supportive and collaborative team
 </li>
 <li>
 Long-term growth opportunities
 
 
 </li>
 </ul>
 If you enjoy helping customers and working closely with distribution operations, join Lylu Wear and support a growing fashion brand from anywhere in Illinois. Apply today.
</div>

Customer Support Representative (Remote)

J.B. Hunt

<div>Job Title:
Customer Experience Representative - ICS
Department:
Customer Service &amp; Contact Center Operations
Country:
United States of America
State/Province:
Illinois
City:
Chicago
Full/Part Time:
Full time
Job Summary:
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
Job Description:
Key Responsibilities:
<ul><li>Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
</li><li>Monitor and support on-time delivery, damage-free services, and accurate billing
</li><li>Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
</li><li>Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
</li><li>Enter customer orders into the order management system to track loads and provide necessary information to operations teams
</li><li>Obtain and document approval for accessorial charges and spot rates for assigned customers
</li><li>Serve as a point of contact for customers regarding load updates and capacity availability
</li></ul>Qualifications:
Minimum Qualifications:
High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
 
 
Preferred Qualifications:
<ul><li>Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
</li><li>Ability to adjust to new or changing assignments and processes
</li><li>Ability to maintain composure under pressure
</li><li>Ability to manage multiple priorities
</li><li>Ability to maintain professionalism while dealing with difficult individuals
</li><li>Sales focused
</li><li>Ability to meet or exceed customer needs and expectations to provide excellent service
</li><li>Embody a customer-centric mindset
</li></ul>The expected starting pay range for this position is between $47,000-58,800.
This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company&rsquo;s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
Work Experience:
Customer Service/Account Manager, Sales
Job Opening ID:
00618043 Customer Experience Representative - ICS (Evergreen) (Open)
&ldquo;This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&rdquo;
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.</div>

Customer Experience Representative - ICS

All American Limousine

Customer Service / Sales Representative &ndash; Immediate Hire All American Limousine | Chicago AreaAll American Limousine is actively hiring a motivated and professional Customer Service &amp; Sales Representative to join our growing luxury transportation company. Full-time, part-time, and weekend shifts are available.With over 35 years of service in the Chicago market, we are highly rated across all major platforms and continue to expand. We are looking for someone who is enthusiastic, goal-oriented, and ready to contribute to a fast-paced, customer-focused environment.Position Overview:This role combines customer service, inbound sales, and light outbound follow-up (cold calls). You will be the first point of contact for clients booking airport transfers, corporate travel, weddings, proms, and special events.Key Responsibilities:<ul><li>Answer inbound calls professionally and courteously</li><li>Provide accurate quotes and close reservations</li><li>Follow up with leads and assist with outbound sales calls</li><li>Assist customers with questions, trip modifications, and problem resolution</li><li>Enter reservations accurately into the system</li><li>Maintain a positive, solution-oriented attitude at all times</li></ul>Qualifications:<ul><li>Previous customer service or sales experience preferred</li><li>Strong phone presence and communication skills</li><li>Comfortable handling high call volume</li><li>Ability to think critically and solve problems efficiently</li><li>Basic computer proficiency and data entry skills</li><li>Knowledge of the Chicagoland area required</li><li>Transportation or limousine industry experience is a plus (not required &mdash; we will train the right candidate)</li></ul>We provide structured training and ongoing support. New team members are encouraged to ask questions and learn our systems thoroughly.Compensation:Competitive pay based on experience, with growth opportunities for high performers.If you are energetic, dependable, and ready to grow with a respected transportation company, we encourage you to apply.Please email your resume to be considered. Search &ldquo;All American Limousine&rdquo; online to see our strong reputation and customer reviews.Join a company where professionalism, growth, and customer satisfaction drive everything we do.Job Types: Full-time, Part-timePay: $17.00 - $19.00 per hourWork Location: In person

Customer Service/Sales Representative/Cold Calls

greenPAWSchicago

<div>
 
 Green Paws Chicago is proud to have a team of dedicated&nbsp;
 
 Pet Care Specialists
 
 &nbsp;with a passion for animals that translates into better care. Our employees set the standard for customer service and pet advocacy, walking dogs, visiting cats/small animals, and servicing clients (the four-legged and two-legged ones!) with the love and care they deserve. We are committed to social responsibility, constantly exploring ways that we can improve our impact within&nbsp;the community. We are grateful for the camaraderie and resilience of the Green Paws Team as we have navigated the challenges of these past few years together, finding new and creative ways to engage the community of Chicago pet owners.
 
 
 We are currently looking for a&nbsp;
 
 Pet Care Specialist&nbsp;
 
 (Dog Walker) to join our team of pet-loving individuals. This is an opportunity to thrive in an independent work environment, enjoy the fresh air, get exercise walking, and spend your time improving the lives of dogs and cats&nbsp;while earning a living.
 
 
 This position is&nbsp;
 
 full-time
 
 , and to be able to maintain a flexible&nbsp;schedule, our newest Pet Care Specialist should have at least 6-8 hours of open availability between the hours of
 
 9am - 5pm Monday through Friday
 
 . You should&nbsp;also be available on some evenings and weekends and ideally be open to overnight sittings. We look for a minimum of a one-year commitment. Pet care experience strongly preferred.
 
 Immediate opportunities across the Chicagoland area!
 
 
 
 Qualifications of our ideal Pet Care Specialist at Green Paws Chicago:
 
 <ul>
 <li>
 Excellent pet handling skills and pet intuition. You must be comfortable working with dogs of varying sizes and breeds. Prior experience with dogs and/or cats is preferred, including your own pets, volunteering at shelters, pet sitting, grooming or training (veterinary techs, groomers, trainers)
 </li>
 <li>
 Dependability and trustworthiness, strong time management skills
 </li>
 <li>
 Excellent customer service and&nbsp;
 
 communication&nbsp;
 
 skills, able to remain professional and courteous with customers at all times
 </li>
 <li>
 Comfortable and adept at getting around the city safely
 </li>
 <li>
 Strong sense of direction and ability to navigate Chicago effectively
 </li>
 <li>
 Able to work through all seasons and weather that Chicago has to offer! This is a four Season job and pets need to be taken care of in all types of weather
 </li>
 <li>
 Ability to pass a criminal background check
 </li>
 </ul>
 
 Benefits of working for Green Paws Chicago:
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Access to&nbsp;
 
 Supplemental Insurance&nbsp;and Retirement Savings
 
 </li>
 <li>
 
 Workload Flexibility
 
 , how much you earn is largely determined by you and the workload you take on (additional pay available for evening and weekend work)
 </li>
 <li>
 We only do private walks; i.e., visits with one family&rsquo;s pet(s) at a time -- no pack walking
 </li>
 <li>
 Optimized geographic routes and schedules with regular clients and pets
 </li>
 <li>
 Office support to manage client relationships and marketing
 </li>
 </ul>
 
 Our Pet Care Specialists set their own schedules,&nbsp;largely determining their own income earning potential. For Pet Care Specialists employed by us the full 366-day period of January 1, 2024 to December 31, 2024 and who made themselves available to accept visit&nbsp;bookings full time, the annual gross earnings ranged from just under $34,000 to just over $42,000. Additionally, after 30 days of full-time employment, we offer&nbsp;optional participation in both&nbsp;the Illinois Secure Choice IRA retirement savings program and seven different forms of Aflac supplemental insurance.
 
</div>

Chicagoland Dog Walker and Pet Sitter

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