client service representative Jobs in Chicago

client service representative

community support specialist cst 3 Jobs in Chicago

community support specialist cst 3

customer service representative Jobs in Chicago

customer service representative

customer success representative Jobs in Chicago

customer success representative

customer support billing specialist Jobs in Chicago

customer support billing specialist

customer support representative

First Stop Health

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 <strong>
  Customer Support Representative
  <br/>
  <br/>
 </strong>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of
 <em>
  Fast Company&rsquo;s
 </em>
 Most Innovative Companies.
 <br/>
 <br/>
 First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
 <br/>
 <br/>
 First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!
 <br/>
 <br/>
 <strong>
  Schedules And Time-Off
  <br/>
  <br/>
 </strong>
 Our Customer Support team operates 24 hours a day, 7 days a week, 365 days a year to ensure continuous assistance for our customers. Team members are expected to maintain a flexible schedule that supports coverage across day, evening, and overnight shifts&mdash;including weekends and holidays.
 <br/>
 <br/>
 While we strive to provide a consistent 40-hour weekly schedule, business needs may occasionally require shift adjustments to maintain uninterrupted service. We offer a variety of fixed shift blocks to promote predictability and balance.
 <br/>
 <br/>
 Shift swaps may be permitted on a limited basis and must receive prior approval from the hiring manager.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 In this role, you will be a vital part of our
 <strong>
  Customer Support team
 </strong>
 , serving as the first point of contact for customer inquiries, troubleshooting issues, and ensuring a seamless experience across our virtual care services&mdash;including urgent care, primary care, mental health counseling, and health coaching.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for members, clients, providers, pharmacies, and clinicians, delivering comprehensive customer support&mdash;including technical assistance&mdash;with empathy and efficiency
  </li>
  <li>
   Proactively manage and maintain all assigned work queues, including internal cases, emails, faxes, voicemails, and follow-up actions, ensuring timely resolution
  </li>
  <li>
   Independently prioritize and execute tasks in a fast-paced, deadline-driven remote environment
  </li>
  <li>
   Demonstrate advanced proficiency in Microsoft Office, Salesforce Service Cloud, and other relevant platforms to support daily operations
  </li>
  <li>
   Adhere strictly to all applicable state and federal regulations regarding the handling of personal health information (PHI)
  </li>
  <li>
   Investigate and resolve service-related issues using helpdesk platforms, with a preference for Salesforce Service Cloud
  </li>
  <li>
   Collaborate cross-functionally with internal teams to ensure accurate and timely resolution of customer concerns
  </li>
  <li>
   Document all customer interactions thoroughly and contribute to continuous improvement by escalating unresolved issues, missed opportunities, or process gaps to leadership
  </li>
  <li>
   Maintain a high standard of responsiveness and professionalism across all communication channels, including verbal, written, and digital platforms such as Microsoft Teams, Outlook, and Service Cloud
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Solid understanding of medical terminology and basic healthcare operations.
  </li>
  <li>
   Familiarity with HIPAA regulations governing the privacy and security of personal health information
  </li>
  <li>
   3&ndash;5 years of experience in customer support, technical support, or client services, with a proven ability to deliver exceptional service
  </li>
  <li>
   Prior experience in a call center or medical office setting is preferred
  </li>
  <li>
   Strong verbal and written communication skills, with the ability to convey information clearly and empathetically
  </li>
  <li>
   Excellent organizational and interpersonal skills, with a collaborative mindset
  </li>
  <li>
   Demonstrated ability to work independently in a remote, deadline-driven environment
  </li>
  <li>
   Advanced proficiency in Microsoft Office Suite
  </li>
  <li>
   Experience with CRM and helpdesk platforms, including Salesforce and Service Cloud, is preferred
  </li>
  <li>
   Proficiency in managing support tickets and navigating complex customer interactions
  </li>
  <li>
   Analytical and detail-oriented, with a problem-solving mindset
  </li>
  <li>
   Completion of some college coursework is a plus.
  </li>
  <li>
   Bilingual proficiency in Spanish is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.
 <br/>
 <br/>
 To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com
</div>


Customer Support Representative

Addison Group

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Customer Support Representative
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Remote &ndash; Must be Chicagoland
 </p>
 <p>
  <strong>
   Industry:
  </strong>
  Nonprofit
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  $20&ndash;$22/hour
 </p>
 <p>
  <strong>
   Work Schedule:
  </strong>
  Flexible shifts between 7:30 AM &ndash; 6:00 PM (schedule may vary within this window)
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
  This position is eligible for medical, dental, vision, and 401(k).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Client:
  </strong>
 </p>
 <p>
  Addison Group is hiring on behalf of our client, a well-established and highly regarded organization within a professional services and membership-based environment. This organization is known for delivering valuable resources, education, and support to its members and partners nationwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  We are seeking a Customer Support Representative who thrives in a fast-paced, high-volume environment and is passionate about delivering excellent service. This role will support customers by addressing inquiries, resolving issues, and guiding them through products and services across multiple communication channels.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  </li>
  <li>
   Provide accurate information regarding products, services, and processes
  </li>
  <li>
   Troubleshoot and resolve customer concerns while ensuring a positive experience
  </li>
  <li>
   Document all customer interactions within internal systems
  </li>
  <li>
   Identify trends in customer feedback and escalate insights as needed
  </li>
  <li>
   Assist customers in navigating online platforms and completing transactions
  </li>
  <li>
   Promote relevant products or services based on customer needs
  </li>
  <li>
   Maintain data accuracy and support database-related initiatives
  </li>
  <li>
   Escalate complex issues to appropriate internal teams when necessary
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   At least 1 year of experience in a high-volume customer service or call center environment
  </li>
  <li>
   Proficiency in Microsoft Office, including Excel
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Excellent attention to detail and organizational skills
  </li>
  <li>
   Ability to manage multiple tasks and prioritize effectively
  </li>
  <li>
   Comfortable working both independently and collaboratively
  </li>
  <li>
   Professional demeanor with strong customer service instincts
  </li>
  <li>
   Ability to work a flexible schedule within designated hours
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Details:
  </strong>
 </p>
 <ul>
  <li>
   Candidates must have reliable internet and a distraction-free workspace
  </li>
  <li>
   Strong emphasis on communication and responsiveness in a remote setting
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perks:
  </strong>
 </p>
 <ul>
  <li>
   Fully remote work environment
  </li>
  <li>
   Opportunity to gain experience with a respected organization
  </li>
  <li>
   Collaborative and supportive team culture
  </li>
  <li>
   Exposure to a variety of customer interactions and systems
  </li>
  <li>
   Potential for long-term opportunities
  </li>
 </ul>
 <p>
  Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
 </p>
</div>


Customer Service Representative

ADF Medical

<div>
 <strong>
  JOB OPENING &mdash; Live Chat Assistant (Remote)
 </strong>
 <strong>
  ADF Medical Services Inc.
  <br/>
  <br/>
 </strong>
 We're hiring a friendly and attentive
 <strong>
  Remote Live Chat Assistant
 </strong>
 to provide real-time online support to our patients and clients. If you're a quick typist with a warm personality and strong written communication skills &mdash; this role is perfect for you.
 <br/>
 <br/>
 <strong>
  Role:
 </strong>
 Live Chat Assistant (Remote)
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Customer Support &amp; Patient Services
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Fully Remote
 <strong>
  🕐 Type:
 </strong>
 Full-Time / Part-Time
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  What You'll Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to patient and client inquiries instantly through our live chat platform
  </li>
  <li>
   Provide helpful and accurate information on services, appointments, billing, and support
  </li>
  <li>
   Manage multiple live chat conversations simultaneously with speed and professionalism
  </li>
  <li>
   Log and document all chat interactions accurately in our CRM system
  </li>
  <li>
   Identify and escalate urgent or unresolved issues to the appropriate team
  </li>
  <li>
   Deliver a consistently warm, helpful, and professional experience in every chat
  </li>
  <li>
   Follow all company communication guidelines and service quality standards
  </li>
  <li>
   Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive pay
  </li>
  <li>
   Health, dental &amp; vision benefits (full-time employees)
  </li>
  <li>
   Paid time off &amp; paid holidays
  </li>
  <li>
   Flexible shift options including evenings and weekends
  </li>
  <li>
   Supportive team environment and ongoing coaching
  </li>
  <li>
   Career growth and advancement opportunities within ADF Medical Services
  </li>
 </ul>
</div>


Live Chat Assistant-Remote

Planet Fitness

<div><p><b>Job Summary</b></p><p>
The <b>Member Services Representative (MSR)</b> is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
</p><p></p><p><b>Additional Job Summary</b></p><p>
The <b>Overnight Member Services Representative</b> will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.</p><p>
</p><p><b>Schedule</b></p><ul><li>
Full Time</li><li>
Monday - Thursday: 2:00 PM to 10:00 PM</li><li>
Friday: 1:00 PM to 9:00 PM</li><li>
8-hour shift</li></ul><p>
</p><p></p><p><b>Essential Duties and Responsibilities</b></p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Greet members, prospective members, and guests, providing exceptional customer service.</li><li>
Handle all front desk-related activities, including:<ul><li>
Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>
Check members into the system.</li><li>
New member sign-up.</li><li>
Take prospective members on tours of the facility.</li><li>
Facilitate needed updates to members&rsquo; accounts.</li><li>
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.</li></ul></li><li>
Maintain the cleanliness, organization, and safety of the club.<ul><li>
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.</li><li>
Stock locker rooms with proper supplies/paper products.</li><li>
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.</li></ul></li><li>
Follow the &quot;Lost and Found Policy&quot; and turn in lost member property to management immediately.</li><li>
Other responsibilities as asked by management.</li></ul><p>
</p><p><b>Benefits</b></p><ul><li><b>
FREE Black Card Membership!</b></li><li><b>
Paid Time Off (PTO)</b></li><li><b>
Health</b> <b>Insurance - First of the month following hire date</b></li><li><b>
Medical &amp; Prescription drug plans</b></li><li><b>
HSA (Health Savings Account)</b></li><li><b>
Dental</b></li><li><b>
Vison</b></li><li><b>
Life/AD&amp;D</b></li><li><b>
Voluntary Short Term Disability (STD)</b></li><li><b>
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!</b></li><li><b>
401k plan after 3 months of service</b></li></ul><p><b>
Qualifications</b>
</p><ul><li>Must be a minimum of 16 years of age.</li><li>
Must be able to Lift, pull, push a minimum of 25lbs.</li><li>
Upbeat and positive attitude.</li><li>
Punctuality and reliability are a must.</li><li>
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li><li>
Strong listener with the ability to empathize and problem solve.</li><li>
Basic computer proficiency.</li><li>
Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>
Satisfactory background check.</li></ul><p><b>
Physical Demands</b></p><ul><li>
Continual standing and walking during shift.</li><li>
Continual talking in person or on the phone during shift.</li><li>
Must be able to occasionally lift up to 50 lbs.</li><li>
Will occasionally encounter toxic chemicals during shift.</li></ul><p>
</p><p><b>How to Apply:</b></p><p>
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.</p><p>
Thank you for your interest in joining our team!</p><p>
</p><p><b>E-Verify STATEMENT:</b></p><p>
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .</p><p>
</p><p><b>EOE STATEMENT:</b></p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div>

SOUTH LOOP FT MSR

Kirk Eye Center

<p>Kirk Eye Center&rsquo;s Chicago location is looking for someone who thrives on providing excellent customer service. This position serves as the first and last point of contact in the patient experience at our clinic. You will greet patients, answer phones, schedule appointments, verify insurance, and collect patient payments &mdash; all with a kindness and compassion . You will be responsible for ensuring the accuracy of all patient information and will assist in patient billing.</p><p>A successful candidate will be empathetic, able to help patients understand their insurance, have strong computer skills, be capable of multitasking, and promote our culture of <b>kindness, excellence, and communication</b>.</p><p>Spanish Speaking, close attention to detail, and a high level of organization are required. Our team&rsquo;s success is built on collaboration and supporting one another.</p><p>Competitive salary and benefits package including medical/dental insurance, 401(k), CME, uniform, Employee Support resoruces, and eye care benefits. Please ensure your email is sent on or with your resume.</p><p>No phone calls, please.</p><p>Visit our website to learn more about us: https://kirkeye.com/</p><p><b>Insurance Specialist &amp; Patient Service Representative Responsibilities:</b></p><ul><li>Greet and check out patients, ensuring a positive and welcoming experience</li><li>Verify insurance coverage and obtain necessary authorizations for medical services</li><li>Schedule patient appointments and coordinate with healthcare providers</li><li>Maintain accurate and up-to-date patient records, including medical history and insurance information</li><li>Collect co-pays and patient past-due balances</li><li>Assist with medical coding and billing processes</li><li>Answer phone calls and respond to inquiries in a professional and timely manner</li><li>Multitask effectively while promoting our culture of kindness, excellence, and communication</li><li>Provide administrative support to the healthcare team as needed</li></ul><p><b>Insurance Specialist &amp; Patient Service Representative Experience:</b></p><ul><li>Previous experience working in a medical office or healthcare setting required</li><li>Familiarity with medical terminology, ICD-10 coding, and managed care systems</li><li>Knowledge of insurance verification processes and ophthalmology office procedures is a plus</li><li>Strong attention to detail and accuracy in maintaining patient records, with the ability to multitask</li><li>Excellent communication skills, both verbal and written</li><li>Proficiency in office software applications (e.g., Microsoft Word, Excel)</li></ul><p><b>Note:</b> This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.</p><p><b>Hours: </b>Monday-Friday</p><p>Job Type: Full-time</p><p>Pay: From $20.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul><p>Language:</p><ul><li>Spanish (Required)</li></ul><p>Work Location: In person</p>

Insurance Specialist / Patient Service Representative

Hydro, Inc.

<div>
 <strong>
  Hourly rate:
 </strong>
 $35.00&ndash;$45.00 + 5% shift differential
 <br/>
 <br/>
 Build reliability. Lead experts. Deliver results.
 <br/>
 <br/>
 Join Hydro, Inc.&mdash;the world&rsquo;s largest independent pump rebuilder&mdash;headquartered in Chicago&rsquo;s West Loop. Since 1969, we&rsquo;ve advanced pump reliability by uncovering root causes of degradation, applying unbiased engineering analysis, and delivering quality workmanship and responsive field service.
 <br/>
 <br/>
 Your leadership scope
 <br/>
 <br/>
 <ul>
  <li>
   Translate superintendent direction into clear shop-floor actions and priorities.
  </li>
  <li>
   Own compliance to traveler documents/requisitions for every custom pump job.
  </li>
  <li>
   Allocate work to mechanics according to customer due dates and throughput goals.
  </li>
  <li>
   Lead by doing: disassemble, inspect, report, clean, and reassemble pumps in-shop and on-site.
  </li>
  <li>
   Coach mechanics on best practices for assembly/disassembly.
  </li>
  <li>
   Co-develop solution-based scopes and proposals that present measurable customer value and support revenue/margin targets.
  </li>
  <li>
   Serve as a technical resource for customers and internal teams.
  </li>
  <li>
   Reinforce QA/QC procedures and documentation rigor.
  </li>
  <li>
   Report production status in cross-functional production/sales meetings.
  </li>
  <li>
   Interpret blueprints/drawings to guide repair and reassembly.
  </li>
  <li>
   Confirm job completion and readiness to ship; communicate to the superintendent.
  </li>
  <li>
   Conduct daily safety observations/inspections and uphold shop 5S/cleanliness.
  </li>
  <li>
   Backfill for the shop superintendent during absences.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   5+ years in the pump industry.
  </li>
  <li>
   Independent service/maintenance capability with precise measurement, documentation accuracy, and standards-based workmanship.
  </li>
  <li>
   Proven repair of at least two pump types: Multi-Stage BB4 and BB5, BB1, BB2, BB3.
  </li>
  <li>
   Field service exposure preferred.
  </li>
  <li>
   Background in steel or power industries.
  </li>
  <li>
   Working knowledge of ANSI/Hydraulic Institute and/or API standards.
  </li>
  <li>
   Strong communication and customer-facing skills.
  </li>
  <li>
   Systematic problem-solving and diagnostic ability.
  </li>
  <li>
   Proficient with Microsoft Word and Outlook; adept with web-based technical resources.
   <br/>
   <br/>
  </li>
 </ul>
 Work environment and expectations
 <br/>
 <br/>
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
 <br/>
 <br/>
 <ul>
  <li>
   Overtime, weekend, and holiday work as needed to meet customer requirements.
  </li>
  <li>
   Responsible for securing the building at day&rsquo;s end.
  </li>
 </ul>
</div>


Senior Pump Repair Shop Supervisor (API/ANSI)

Chicago Public Schools

<div><div><b>Case Manager</b><div>
</div><b>
Job Number:</b> <b>P169041</b><div>
</div></div><div><b>
Posting Date</b><b>:</b> Apr 27, 2026, 1:36:56 PM</div><div><b>
Primary Location</b><b>:</b> Southwest Side-6201 South Fairfield Avenue (Fairfield Academy)</div><div></div><div><b>
Salary Range</b><b>:</b> $64,469.94 to $82,839.39</div><div></div><div><div><br>
</div><b>
JOB DESCRIPTION -</b><div></div><div><br>
Case Manager Position</div><div><br>
The Chicago Public Schools (CPS) has set ambitious goals to ensure that every child&mdash;in every school and every neighborhood&mdash;has access to a world-class learning experience from birth, resulting in graduation from high school college- and career-ready. In alignment with the mission of the Office of Diverse Learner Supports and Services (ODLSS), our schools strive to provide high quality and specially designed instructional supports and services for all students with disabilities within their least restrictive environment. We work collaboratively with the goal of improving the academic achievement of all students with disabilities by ensuring they receive meaningful and relevant access to grade level core instruction within their school.</div><div><br>
The Case Manager position is solely committed to fulfilling the responsibilities indicated below. This position differs from a person at the school being assigned the duty/role of Case Manager that allows for the receipt of a stipend. The Case Manager position does not include a stipend.</div><div><br>
The Case Manager position will be held accountable for the following responsibilities:</div><ul><li><div>
Serving as the local school district representative at all required meetings under the IDEA and serving as the 504 Coordinator for all meetings under Section 504</div></li><li><div>
Fulfilling all the Roles &amp; Responsibilities delineated in the ODLSS Procedural Manual for the local school district representative</div></li><li><div>
Ensuring all IDEA and Section 504 timelines are met</div></li><li><div>
Ensuring that all parental notices and consents for Full and Individual Evaluations and placements are processed and provided in the native language where feasible and placed in the student temporary files</div></li><li><div>
Sending parents/guardians copy of draft IEP materials and if applicable paraprofessional, ESY ,and Learning Environment Intervention forms, along with copies of all other conducted evaluations and any other collected data at least five school days prior to the meeting</div></li><li><div>
Ensuring an interpreter is invited to all IEP and 504 conferences (including initial and reevaluation eligibility determination meetings, and annual reviews) for parents who are limited English proficient</div></li><li><div>
Coordinating all referrals for a Full and Individual Evaluation (FIE) to ensure that all required components are addressed and that the process is completed within 60 school days after receiving signed parental consent, including but not limited to, referrals for Assistive Technology/Alternative-Augmentative Communication evaluations or functional behavioral assessments (FBAs)</div></li><li><div>
Convening and chairing IEP and 504 conferences (including initial and reevaluation eligibility determination meetings, and annual reviews) and acting as the District Representative</div></li><li><div>
Ensuring that IEP teams are utilizing qualitative and quantitative data when making service decisions in the development of an IEP</div></li><li><div>
Finalizing each student&rsquo;s IEP or 504 Plan in the SSM at the meeting and providing the student&rsquo;s parents/guardians with a copy</div></li><li><div>
Ensuring that all relevant student data is entered into SSM in a timely manner</div></li><li><div>
Arranging special education and related services for a student within the school in accordance with the students IEP and contacting ODLSS to arrange assignment in another school if necessary to implement the IEP</div></li><li><div>
Consulting with the ODLSS District Representative regarding students who require low-incidence services or regarding problems that develop in the implementation of procedures</div></li><li><div>
In collaboration with the principal, overseeing and ensuring the implementation of all IEPs and 504 Plans for each student with disabilities in the school</div></li><li><div>
Training and supporting school staff regarding the implementation of the IDEA and Section 504 requirements</div></li><li><div>
Attending all ODLSS professional development and meetings targeted at supporting the case manager/local school district representative</div></li><li><div>
Assisting the school&rsquo;s scheduler/programmer with programming all students with disabilities in accordance with their IEPs</div></li><li><div>
In collaboration with the principal, scheduling paraprofessionals in accordance with students&rsquo; IEPs and 504 Plans</div></li></ul><div><b><br>
In order to be successful and achieve the above responsibilities, the Case Manager, must possess the following qualifications, as described:</b></div><div><b><br>
Type of Education:</b></div><ul><li><div><br>
Completion of a Bachelor&rsquo;s or Master&rsquo;s degree in special education or a Master&rsquo;s degree in educational administration</div></li><li><div>
A valid Professional Educator License (PEL) in one of the following areas: Special Education (PK-Age 21) endorsement or School Support Personnel endorsement with a supervisory endorsement</div></li></ul><div><b><br>
Type of Experience and Number of Years</b>:</div><ul><li><div><br>
Two or more years of experience in special education</div></li></ul><div><b><br>
Knowledge, Skills, and Abilities</b>:</div><ul><li><div><br>
Expertise in special education curriculum and service provision</div></li><li><div>
Knowledge of general education curriculum</div></li><li><div>
Demonstrated understanding of the individual needs of students with disabilities from a variety of language and cultural backgrounds</div></li><li><div>
Strong knowledge of federal and state laws and regulations regarding the delivery of special education and related services</div></li><li><div>
Knowledge and understanding of CPS resources</div></li><li><div>
Knowledge of intervention and assessment strategies for disabled and non-disabled students</div></li><li><div>
Knowledge of multi-tiered systems of support (MTSS or RTI)</div></li><li><div>
Ability to establish and maintain effective working relationships with administrators, staff, students, parents, governmental and community agencies, and employers</div></li><li><div>
Ability to problem-solve, work on a team, use data to guide work, and clearly communicate to multiple stakeholders</div></li><li><div>
Demonstrated expertise in customer service, consensus building, and use of problem solving skills and strong written, verbal, presentation, and interpersonal communication skills</div></li></ul></div><div></div><div><div><br>
</div><div>
<b>Benefits</b>:
</div><div><b>Health &amp; Wellness: Your Care, Your Choice</b>
</div><div><i>CPS is committed to providing comprehensive health coverage to our employees and their eligible dependents. You'll have access to a variety of choices to best fit your needs:</i>
</div><ul><li>Medical Plan Options
</li><li>Pharmacy
</li><li>Dental
</li><li>Vision
</li><li>Behavioral Health &amp; EAP
</li><li>Employee Wellness Program
</li></ul><div><b>Financial Security: Planning for Today and Tomorrow</b>
</div><div><i>We understand the importance of financial stability, which is why CPS offers strong retirement and savings options:</i>
</div><ul><li>Basic Life Insurance
</li><li>Life and Disability Insurance
</li><li>Pension Plans
</li><li>Supplemental Retirement Plans (403(b) and 457(b))
</li><li>Flexible Spending Accounts (FSAs)
</li><li>Spot Pet Insurance
</li></ul><div><b>Work-Life Balance: Supporting Your Personal and Professional Life</b>
</div><div><i>CPS values the well-being of its employees and offers competitive paid time off policies:</i>
</div><ul><li>Paid Leave
</li><li>Sick Leave
</li><li>Vacation Days
</li><li>Parental Leaves
</li><li>Short-Term Disability
</li><li>Religious Holidays
</li><li>Leaves
</li></ul><div><i>Reference the </i><i>Chicago Public Schools: A Comprehensive Benefits Overview</i><i> or the </i><i>benefits handbook</i><i> for comprehensive details.</i></div></div></div>

Case Manager

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