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chat support associate Jobs in Kansas City

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customer support representative Jobs in Kansas City

customer support representative

email support specialist | customer service & technical support Jobs in Kansas City

customer support agent

The Ladder Method

<p>The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.</p><p> </p><p>Essential Duties and Responsibilities</p><p>Respond to incoming customer calls promptly and courteously to ensure a positive service experience.<br />Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.<br />Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.<br />Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.<br />Provide clear and accurate information regarding products, fare media, programs, and related services.<br />Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.<br />Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.<br /> </p><p>Background and Experience</p><p>High school diploma or equivalent required.<br />Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.<br />Strong communication, problem solving, and interpersonal skills with the ability to manage challenging situations professionally.<br />Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.<br />Availability to work extended hours, weekends, or holidays based on business needs.</p><p>Employment follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists.</p>

Customer Service Rep

Accumedradial

<h3>About the role</h3><p>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.</p><h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3><p>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.</p>

Email Support Specialist | Customer Service & Technical Support

zTrip

<div><p><b>Transportation Coordinator</b>
</p><p><b>Coordinate Service. Support Drivers. Keep the City Moving.</b>
</p><p><b>Join the Team at zTrip</b>
</p><p>zTrip, one of North America's leading transportation providers, is seeking a reliable, organized, and service-oriented <b>Transportation Coordinator</b> to join our operations team. In this key role, you'll help manage daily transportation activities, communicate with drivers, and ensure passengers receive safe, efficient, and dependable service.
</p><p>If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the transportation industry.
</p><p><b>What We Offer as a Transportation Coordinator:</b>
</p><ul><li>Competitive pay
</li><li>Medical, Dental, Vision, and Life Insurance
</li><li>Paid Time Off (PTO) and Holiday Pay
</li><li>401(k) with Company Match
</li><li>Career advancement opportunities
</li><li>Stable, year-round employment
</li><li>Supportive and team-oriented work environment
</li></ul><p><b>Schedule:</b> Monday-Friday, 8:00 AM-5:00 PM
</p><p><b>What You'll Do as a Transportation Coordinator:</b>
</p><p><b>Transportation &amp; Fleet Coordination</b>
</p><ul><li>Assign and coordinate passenger trips to drivers to ensure efficient service delivery
</li><li>Monitor daily transportation activity and make real-time adjustments as needed
</li><li>Communicate trip assignments, schedule updates, and operational information to drivers
</li><li>Help maintain on-time pickups and drop-offs while meeting company service standards
</li><li>Respond promptly to service changes, driver requests, and customer needs
</li><li>Support efficient fleet utilization and operational performance
</li></ul><p><b>Driver &amp; Customer Support</b>
</p><ul><li>Serve as a central communication point between drivers, passengers, and management
</li><li>Provide drivers with trip details, route support, and operational assistance
</li><li>Handle customer inquiries professionally and efficiently
</li><li>Assist in resolving service concerns and transportation-related issues
</li><li>Deliver exceptional customer service through clear communication and timely follow-up
</li></ul><p><b>Administrative &amp; Operational Support</b>
</p><ul><li>Maintain accurate transportation records, trip details, and operational documentation
</li><li>Monitor service performance and daily activity reports
</li><li>Assist with reporting, data entry, and operational tracking
</li><li>Work closely with management and team members to support daily operational goals
</li><li>Identify opportunities to improve service efficiency and customer satisfaction
</li></ul><p><b>Qualifications of a Transportation Coordinator:</b>
</p><ul><li>High School Diploma or GED required
</li><li>Previous experience in transportation, dispatching, scheduling, logistics, customer service, call center operations, or a related field preferred
</li><li>Strong communication and interpersonal skills
</li><li>Excellent organizational and multitasking abilities
</li><li>Ability to stay calm and effective in a fast-paced environment
</li><li>Strong problem-solving skills and attention to detail
</li><li>Proficiency with Microsoft Office, including Outlook, Word, and Excel
</li><li>Experience with transportation management systems, routing software, or fleet operations is a plus
</li></ul><p><b>Why Join zTrip?</b>
</p><ul><li>Join one of North America's largest transportation networks
</li><li>Play a critical role in supporting drivers and serving passengers
</li><li>Work in a dynamic environment where every day is different
</li><li>Be part of a company committed to customer satisfaction and operational excellence
</li><li>Enjoy long-term career stability and professional growth opportunities
</li><li>Make a direct impact on the quality and reliability of transportation services in your community
</li></ul><p><b>Apply Today</b>
</p><p>If you're ready to use your coordination, communication, and customer service skills to help keep transportation running smoothly, apply today to join zTrip as a <b>Transportation Coordinator</b>. Help support our drivers, serve our passengers, and contribute to the success of our daily operations.</p></div>

Transportation Coordinator

Confidential

<p><strong>Job Overview</strong><br /><br />We are currently seeking a dedicated and articulate <strong>Chat Support Associate</strong> to join a confidential organisation on a <strong>Full-Time or part time</strong> basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving enquiries through our live chat platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service. This position is based in <strong>Phoenix</strong>, <strong>Arizona, United States</strong>.<br /><br />The salary for this position is <strong>$65,000 - $75,000 USD per annum</strong>, dependent on experience.<br /><br /><strong>Responsibilities</strong><br /><br />* Engage with customers in a professional, timely, and empathetic manner via live chat.<br />* Accurately identify, assess, and resolve customer queries and concerns at the first point of contact.<br />* Provide comprehensive information about products and services.<br />* Troubleshoot technical issues and guide customers through to a resolution.<br />* Meticulously document all customer interactions and update records in our CRM system.<br />* Escalate complex or unresolved issues to the appropriate internal teams.<br />* Collaborate with team members to improve customer service processes and standards.<br />* Meet and exceed individual and team performance targets.<br /><br /><strong>Qualifications</strong><br /><br />* Proven experience in a customer-facing role, ideally within a chat or digital support environment.<br />* Exceptional written communication skills, with a strong command of grammar and punctuation.<br />* Fast and accurate typing abilities.<br />* The ability to multitask, prioritise, and manage time effectively in a dynamic setting.<br />* A high degree of computer literacy and familiarity with CRM systems.<br />* A patient and customer-focused mindset with excellent problem-solving skills.<br />* Strong attention to detail and a commitment to quality.<br />* The ability to work independently while also contributing positively to a team environment.</p>

Chat Support Associate

thecpsstore

<p><strong>Remote Data &amp; Customer Service Analyst</strong><br /><br /><strong>Company:</strong> The CPS Store<br /><strong>Location:</strong> <strong>Remote</strong><br /><strong>Employment Type:</strong> <strong>Full-Time</strong><br /><strong>Salary:</strong> <strong>$58,000 - $125,000 USD per annum</strong><br /><br /><strong>Job Overview:</strong><br />The CPS Store is a forward-thinking and dynamic organisation seeking a meticulous and versatile individual to join our team as a Remote Data &amp; Customer Service Analyst. This is a unique, fully remote role that combines the critical functions of data entry, customer service, and data analysis. The ideal candidate will be a self-motivated professional with a keen eye for detail, a passion for helping customers, and an analytical mindset. You will play a vital part in ensuring the accuracy of our data, delivering exceptional customer support, and providing valuable insights that drive our business forward.<br /><br /><strong>Key Responsibilities:</strong><br />* Accurately and efficiently input, update, and maintain data within our company databases and systems.<br />* Perform regular data quality checks to ensure accuracy, completeness, and integrity.<br />* Serve as a primary point of contact for customer enquiries, providing timely and professional support via email and other digital channels.<br />* Resolve customer issues with empathy and efficiency, striving to deliver outstanding service and satisfaction.<br />* Collect and analyse data sets to identify trends, patterns, and actionable insights.<br />* Prepare clear and concise reports and dashboards to communicate findings to key stakeholders.<br />* Uphold data confidentiality and adhere to data protection policies at all times.<br /><br /><strong>Qualifications:</strong><br />* Proven experience in a data entry, customer service, or data analyst role.<br />* Exceptional attention to detail and a commitment to high standards of accuracy.<br />* Excellent written and verbal communication skills.<br />* Strong interpersonal skills with a customer-focused approach.<br />* Proficiency in Microsoft Office Suite, particularly Excel.<br />* The ability to work independently, manage your own workload, and meet deadlines in a remote environment.<br />* A proactive and analytical approach to problem-solving.<br />* Experience with CRM software and data analysis tools would be considered an advantage.<br /><br /><strong>Benefits:</strong><br />* A competitive salary package.<br />* The flexibility and convenience of a fully remote working arrangement.<br />* The opportunity to be part of a supportive and collaborative team.<br />* Opportunities for professional development and growth within the company.</p>

Remote Data Entry Rep/ Remote Customer Service Rep/ Remote Data Analyst

Schat Communications

<p><strong>Job Overview</strong><br /><br />Schat Communications is seeking a motivated and customer-focused <strong>Call Centre Representative</strong> to join our remote team. As a leading provider of wireless internet technology for communities across the Eastern Sierra, we are committed to delivering exceptional service and reliable connectivity. This is a fantastic opportunity for an experienced professional to become the first point of contact for our valued customers, providing support and ensuring a positive experience. This role is crucial to our mission of keeping our communities connected.<br /><br /><strong>Job Title:</strong> <strong>Call Center Representative - Remote</strong><br /><strong>Location:</strong> <strong>Michigan City, Indiana, United States (Fully Remote)</strong><br /><strong>Employment Type:</strong> <strong>FULL_TIME</strong><br /><strong>Salary:</strong> <strong>$25 - $100 USD per hour</strong>, commensurate with experience.<br /><br /><br /><strong>Key Responsibilities</strong><br /><br />As a Call Centre Representative, you will be responsible for managing customer communications and resolving their enquiries efficiently. Your duties will include:<br /> </p><ul><li>Handling a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Identifying and assessing customers' needs to achieve satisfaction and resolution on the first contact.</li><li>Providing accurate, valid, and complete information by using the right methods and tools.</li><li>Assisting customers with troubleshooting basic technical issues related to their internet service.</li><li>Keeping detailed records of customer interactions, processing customer accounts, and filing documents.</li><li>Escalating unresolved issues to the appropriate internal teams for further investigation.</li><li>Meeting personal and team targets for quality, efficiency, and customer satisfaction.</li></ul><p><strong>Qualifications and Skills</strong><br /><br />The ideal candidate will possess a strong background in customer service and excellent communication skills. Key qualifications include:<br /> </p><ul><li>Proven experience in a customer support or call centre role is essential.</li><li>Exceptional verbal and written communication abilities, with strong active listening skills.</li><li>A customer-oriented approach and the ability to adapt and respond to different types of characters.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using CRM systems and other relevant computer software.</li><li>The ability to work independently and manage your time effectively in a remote environment.</li><li>A dedicated, quiet home office space and a reliable, high-speed internet connection are required.</li><li>Experience within the telecommunications or technology sector is highly desirable but not essential.</li></ul><p><br /><br /><strong>Benefits</strong><br /><br />We value our employees and are pleased to offer a competitive and supportive package, which includes:<br /> </p><ul><li>A highly competitive hourly wage.</li><li>The flexibility and convenience of a fully remote working arrangement.</li><li>A collaborative and supportive team culture dedicated to success.</li><li>Opportunities for ongoing professional development and career progression.</li></ul><p> </p>

Call Center Representative - Remote

NBKC Bank

<p></p><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Experience Team Manager</b></h1><p><b>
Kansas City, MO | @Flex (Hybrid) </b><b>Monday&ndash;Friday Schedule with Occasional Saturdays</b></p><h3 class="jobSectionHeader"><b>
Lead a Team. Elevate the Experience. Make an Impact.</b></h3><p>
At <b>nbkc bank</b>, we're committed to creating remarkable experiences for our customers and our employees. We're looking for a <b>Customer Experience Team Manager</b> who is passionate about developing people, solving problems, driving operational excellence, and delivering exceptional customer service.</p><p>
In this role, you'll lead a team of Customer Experience Specialists, helping them succeed through coaching, mentorship, and ongoing development. You'll play a key role in ensuring customers receive outstanding support while fostering a collaborative, high-performing team culture.</p><p>
If you're a customer-focused leader who enjoys empowering others, improving processes, and making a meaningful impact every day, we'd love to meet you.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><h3 class="jobSectionHeader"><b>
Lead &amp; Develop a High-Performing Team</b></h3><ul><li>
Manage, coach, and motivate a team of 5&ndash;6 Customer Experience Specialists.</li><li>
Set clear goals, expectations, and performance standards.</li><li>
Recruit, onboard, and train new team members.</li><li>
Conduct performance evaluations and provide ongoing feedback and development opportunities.</li><li>
Foster a positive, engaging, and collaborative work environment where employees can thrive.</li></ul><h3 class="jobSectionHeader"><b>
Deliver Exceptional Customer Experiences</b></h3><ul><li>
Oversee daily operations to ensure service levels and team objectives are consistently met.</li><li>
Support team members in handling customer inquiries with professionalism, empathy, and efficiency.</li><li>
Identify performance trends and coaching opportunities that improve customer satisfaction.</li><li>
Help maintain and elevate nbkc's exceptional customer service standards.</li></ul><h3 class="jobSectionHeader"><b>
Resolve Complex Customer Issues</b></h3><ul><li>
Serve as an escalation point for challenging customer situations.</li><li>
Partner with internal teams to quickly resolve complaints and service concerns.</li><li>
Drive solutions that balance customer advocacy with business objectives and risk management.</li></ul><h3 class="jobSectionHeader"><b>
Ensure Operational Excellence &amp; Compliance</b></h3><ul><li>
Promote adherence to all banking regulations, security standards, policies, and procedures.</li><li>
Assess risk and exercise sound judgment when making decisions.</li><li>
Handle confidential information with discretion and professionalism.</li><li>
Stay informed of regulatory changes and ensure team practices remain compliant.</li><li>
Contribute to process improvements and operational efficiencies across the Customer Experience function.</li></ul><h2 class="jobSectionHeader"><b>
What You'll Bring</b></h2><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
High school diploma or GED.</li><li>
2+ years pf experience supervising or managing employees in a call center setting, including responsibility for performance, quality, and employee development.</li><li>
3&ndash;5 years of banking experience.</li><li>
Previous supervisory, team lead, or management experience preferred.</li><li>
Strong knowledge of banking products, services, systems, policies, and procedures.</li><li>
Exceptional customer service and relationship-building skills.</li><li>
Strong problem-solving, critical thinking, and decision-making abilities.</li><li>
Experience coaching and developing employees.</li><li>
Ability to work collaboratively in a fast-paced, team-oriented environment.</li></ul><h3 class="jobSectionHeader"><b>
You'll Stand Out If You Have</b></h3><ul><li>
A passion for developing and motivating teams.</li><li>
The ability to identify customer needs while effectively managing risk.</li><li>
Experience working in a complex, multi-functional banking environment.</li><li>
Strong sales and relationship management skills.</li><li>
Proficiency with Microsoft Office applications.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail and accuracy.</li></ul><h2 class="jobSectionHeader"><b>
Why Join nbkc?</b></h2><p>
Lead and develop a talented customer experience team</p><p>
Make a direct impact on customer satisfaction and team success</p><p>
Enjoy a flexible hybrid work environment</p><p>
Collaborate with an innovative and people-focused organization</p><p>
Grow your leadership skills while helping shape the customer experience</p><h3 class="jobSectionHeader"><b>
Ready to Lead the Experience?</b></h3><p>
If you're a leader who is energized by coaching others, delivering exceptional customer service, and creating positive outcomes for both customers and employees, we encourage you to apply.</p></div></div></div></div></div></div></div><p><b>
Work Environment</b></p><p>
This is a hybrid role (@Flex) based out of our <b>Kansas City, MO</b> office, enjoy the best of both worlds with a mix of in-office and remote work.</p><p><b>
Onsite expectations for this role:</b> Monday, Wednesday, and Friday</p><p><b>
Remote Days for this role:</b> Tuesday, Thursday, and Saturday</p><p><b>
Shift</b>: Monday&ndash;Friday, 9:30 AM&ndash;6:15 PM CST, rotating Saturdays 9:00 AM-1:00pm CST</p><p>
Ready to bring your passion for people and service to a team that values innovation, collaboration, and heart?</p><div><h2 class="jobSectionHeader"><b>
 Why nbkc?</b></h2><ul><li>
Flexible hybrid work environment.</li><li>
A collaborative and supportive culture.</li><li>
Opportunities to grow your career and expand your skills.</li><li>
Meaningful work that impacts employees across the organization.</li><li>
A team of smart, curious, and genuinely great people.</li></ul><p><b>
Ready to make an impact? We'd love to hear from you. Apply today!</b></p></div><div><div><b>
And the benefits don't hurt either:</b></div>
4 weeks PTO + 12 holidays + your birthday off<ul><li>
401(k) with generous match and immediate vesting</li><li>
Multiple health plan options (HSA, PPO, FSA)</li><li>
Paid parental leave</li><li>
Wellness programs and onsite gym</li><li>
Paid volunteer time</li><li>
Anniversary awards at 3 and 5 years</li><li>
Paid 4-week sabbaticals at 10, 18, and 25 years</li><li>
Flexible work options that support work-life integration</li></ul></div><div><div><b>
</b><b> Let&rsquo;s Do This</b></div><div><b>
Our Hiring Process</b></div><div></div><div><br>
We respect your time. Once we review your application, we&rsquo;ll reach out with next steps, whether that&rsquo;s a phone chat, video call, or even grabbing a coffee. We&rsquo;ll keep you informed every step of the way.</div><div></div><div><b><br>
Why You&rsquo;ll Love Working at nbkc</b></div><div><b>
Perks &amp; Benefits You&rsquo;ll Brag About:</b></div><div><ul><li>
Hybrid flexibility with a modern @Flex work model (Kansas City HQ).</li><li>
Multiple comprehensive health plans (HSA, FSA, PPO your choice!)</li><li>
12 paid holidays + your birthday off + 8 volunteer hours/year</li><li>
401k with <i>immediate vesting</i> and a generous company match</li><li>
Paid parental leave</li><li>
Access to behavioral health advocates and an Employee Assistance Program (EAP)</li><li>
Wellness perks, reimbursement programs, and on-site gym</li><li>
Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries</li><li>
Collaborative, growth-minded culture that celebrates innovation and ideas</li><li>
Meaningful work building products that truly help customers achieve their financial goals</li><li>
Opportunities to grow your career in one of the most transformative industries</li></ul></div><div></div><div><b><br>
About nbkc</b></div><div>
nbkc isn&rsquo;t your typical bank, and we don&rsquo;t want to be.</div><div>
We&rsquo;re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.</div><div></div><div><br>
nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.</div><div></div><div><br>
We&rsquo;ve been proudly recognized as one of Kansas City&rsquo;s Best Places to Work for 5+ years, and once you&rsquo;re here, you&rsquo;ll see why.</div><div></div><p><b><br>
nbkc bank is an Equal Opportunity-Affirmative Action Employer &ndash; Minority/Female</b><b> / Disability / Veteran / Gender Identity / Sexual Orientation</b></p></div></div><p></p>

Customer Experience Team Manager

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