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customer support consultant

Compass, Inc.

<h2> </h2>We are seeking a highly motivated and customer-oriented Live Chat Support Specialist to join our team. In this role, you will be responsible for providing real-time assistance to our customers through live chat, resolving their queries and concerns efficiently. The ideal candidate will have excellent communication skills, the ability to multitask, and a strong dedication to customer satisfaction. If you are looking for a dynamic and fast-paced work environment where you can make a difference, then this opportunity is perfect for you.<h3>Responsibilities</h3><ul><li>Engage with customers through live chat to provide support and assistance in a timely and professional manner.</li><li>Resolve customer inquiries, issues, and complaints effectively to ensure a positive customer experience.</li><li>Utilize product knowledge to offer personalized solutions and recommendations to customers.</li><li>Escalate complex issues to the appropriate teams or departments for resolution.</li><li>Proactively identify and address customer needs to enhance their overall satisfaction.</li><li>Document customer interactions and details accurately for reference and analysis.</li><li>Stay up-to-date on company products, services, and policies to provide accurate information to customers.</li></ul><h2>Requirements</h2><ul><li>Proven experience in a customer service or support role, preferably in a live chat environment.</li><li>Excellent written and verbal communication skills with a strong command of language.</li><li>Ability to multitask and prioritize tasks effectively in a fast-paced environment.</li><li>Strong problem-solving skills and the ability to think quickly on your feet.</li><li>Highly motivated and self-driven individual with a passion for helping others.</li><li>Tech-savvy with proficiency in using live chat software and other customer support tools.</li><li>Ability to work flexible hours, including weekends and evenings, to support customers across different time zones.</li></ul><h2>Benefits</h2><ul><li>Competitive salary and bonus opportunities</li><li>Health insurance coverage for you and your family</li><li>Paid time off and flexible work hours</li><li>Opportunities for career growth and development</li><li>Collaborative and inclusive work environment</li></ul>

Live Chat Support Specialist

FuentesCorp

Job Title: Remote Live Chat Support Specialist Company: FuentesCorp Employment Type: Full-Time/Part-Timeime Job Overview FuentesCorp, a privately owned company dedicated to delivering high-quality business solutions and professional services, is seeking a diligent and customer-focused Remote Live Chat Support Specialist to join our growing team. The ideal candidate will be an exceptional communicator responsible for providing real-time support to our diverse client base. This is a fantastic opportunity for a proactive individual to contribute to a company committed to innovation, operational excellence, and customer satisfaction. You will be joining a collaborative work environment that supports employee growth and fosters a culture of integrity, teamwork, and continuous improvement. Responsibilities As a Live Chat Support Specialist, you will be the first point of contact for many of our clients. Your primary duties will include: • Engaging with customers via live chat to provide timely, accurate, and professional support. • Identifying and assessing customer needs to achieve satisfaction and resolution on the first contact. • Troubleshooting technical issues and providing clear, step-by-step guidance to clients. • Escalating unresolved queries to the appropriate internal teams while maintaining ownership of the customer issue. • Maintaining a comprehensive record of all customer interactions, transactions, comments, and complaints. • Developing an in-depth knowledge of FuentesCorp's products and services to offer effective solutions. • Collaborating with team members to improve support processes and the overall customer experience. Qualifications The successful candidate should possess the following skills and experience: • Proven experience in a customer support role, preferably with direct experience in live chat support. • Outstanding written communication and interpersonal skills, with a strong command of English grammar and punctuation. • Excellent problem-solving abilities and the capacity to think critically under pressure. • Strong multitasking skills, with the ability to manage multiple chat conversations simultaneously. • A high level of proficiency in typing and general computer skills. • The ability to work independently and effectively in a remote setting. • A patient, empathetic, and professional attitude at all times. BenefitsFuentes Corp is committed to supporting employees by providing opportunities, resources, and benefits that promote professional growth, work-life balance, and long-term success. Benefits may include:<ul><li>Competitive compensation.</li><li>Flexible scheduling options.</li><li>Remote work opportunities.</li><li>Paid training and onboarding support.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and company holidays.</li><li>Professional development opportunities.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative workplace culture.</li></ul> Equal Opportunity EmployerFuentes Corp is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where employees are valued, supported, and provided equal opportunities to succeed.

<h2>Job Overview</h2>Fuentes Corp is seeking a detail-oriented and organized Assistant Payroll Manager to join our growing Finance team. This fully remote position is ideal for professionals who enjoy working with payroll, financial records, and employee compensation while ensuring accuracy and compliance. As an Assistant Payroll Manager, you will support payroll operations, assist with payroll processing, maintain employee payroll records, and help ensure employees are paid accurately and on time.&nbsp;If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. We value individuals who demonstrate integrity, accountability, attention to detail, and a commitment to delivering exceptional service.&nbsp;<h2>Key Responsibilities</h2><ul><li>Assist with processing weekly, bi-weekly, and semi-monthly payroll accurately and on schedule.</li><li>Review employee time records, attendance, and payroll information for accuracy.</li><li>Maintain payroll records, employee earnings, deductions, tax information, and direct deposit details.</li><li>Process payroll adjustments, bonuses, reimbursements, and other compensation changes.</li><li>Respond to employee payroll inquiries in a professional and timely manner.</li><li>Assist with onboarding new employees by entering payroll and tax information into payroll systems.</li><li>Prepare payroll reports and assist with payroll reconciliations.</li><li>Ensure compliance with federal, state, and local payroll regulations and company policies.</li><li>Maintain confidentiality of employee payroll and financial information.</li><li>Collaborate with Human Resources, Accounting, and Finance departments to support payroll operations.</li><li>Assist with year-end payroll activities, including tax forms and payroll reporting.</li><li>Support continuous improvements to payroll processes and procedures.</li></ul>&nbsp;<h2>Qualifications</h2><ul><li>High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.</li><li>Previous payroll, accounting, bookkeeping, administrative, or finance experience is preferred but not required.</li><li>Familiarity with payroll software such as ADP, Paychex, Workday, UKG, or similar systems is a plus.</li><li>Basic understanding of payroll principles, tax withholdings, and employee compensation.</li><li>Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.</li><li>Excellent mathematical, organizational, and analytical skills.</li><li>Strong attention to detail and commitment to accuracy.</li><li>Excellent written and verbal communication skills.</li><li>Ability to manage confidential information with professionalism.</li><li>Ability to work independently in a fully remote environment.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul>&nbsp;<h2>What We Offer</h2><ul><li>Competitive hourly pay and comprehensive benefits package.</li><li>Fully remote work-from-home opportunity.</li><li>Paid training and structured onboarding.</li><li>Flexible work schedule.</li><li>Medical, Dental, and Vision Insurance.</li><li>401(k) Retirement Savings Plan with company match.</li><li>Paid Time Off, company holidays, and wellness programs.</li><li>Career advancement and professional development opportunities.</li><li>Supportive, collaborative, and inclusive work environment. Benefits</li></ul>Fuentes Corp is committed to supporting employees by providing opportunities, resources, and benefits that promote professional growth, work-life balance, and long-term success. Benefits may include:&nbsp;<ul><li>Competitive compensation.</li><li>Flexible scheduling options.</li><li>Paid training and onboarding support.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and company holidays.</li><li>Professional development opportunities.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative workplace culture.</li></ul> Equal Opportunity EmployerFuentes Corp is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where employees are valued, supported, and provided equal opportunities to succeed.

Assistant Payroll Manager - (Remote)

Remote Live Chat Support Specialist

Fugro

Job Overview Fugro, a world-leading Geo-data specialist, is seeking a dedicated and professional Customer Support Specialist to join our team. We use the power of Geo-data to unlock the secrets of the Earth, building a safer and more livable world in collaboration with our clients. This Full-Time position, and offers a competitive hourly wage of $28.45 - $31.26 USD. The successful candidate will be a crucial link between our company and our clients, ensuring a seamless, positive, and effective support experience that reflects Fugro's commitment to excellence. Responsibilities * Serve as the first point of contact for clients, managing inbound enquiries via phone, email, and our support portal with professionalism and efficiency. * Provide accurate, valid, and complete information by using the right methods and tools. * Identify and assess clients' needs to achieve satisfaction, troubleshooting issues and providing appropriate solutions and alternatives within the time limits. * Maintain comprehensive and accurate records of client interactions, processing client accounts and filing documents. * Collaborate closely with internal technical and project teams to escalate and resolve more advanced issues. * Develop a strong understanding of Fugro’s services and solutions to effectively address client queries. * Contribute to team efforts by accomplishing related results as needed and actively participating in process improvement. Qualifications * Proven experience in a customer support or client service role, preferably within a technical or B2B environment. * Exceptional communication and interpersonal skills, with a strong command of written and spoken English. * Excellent problem-solving skills and the ability to think critically and analytically. * Proficiency in using CRM systems and other customer service software. * Strong organizational skills with the ability to multitask, priorities, and manage time effectively. * A client-oriented attitude with a high degree of patience and empathy. * An interest in technology, earth sciences, or engineering would be advantageous but is not essential.

Customer Support Specialist

PowerToFly

Job Overview PowerToFly is seeking a dedicated and articulate Online Chat Support specialist to join our dynamic team. This is a Full-Time position based in New York Mills, Minnesota, United States. The successful candidate will play a crucial role in supporting our global community of over 1.1 million professionals and the organisations we partner with. At PowerToFly, we connect organisations with the AI-skilled and domain-expert talent they need to build better, more representative models. As the first point of contact for many in our diverse community, you will provide exceptional service, answer enquiries, and ensure a seamless user experience on our platform. This role offers a competitive hourly wage of $26 - $36 USD per hour. Responsibilities  <ul><li>Provide timely, professional, and accurate support to our community members and clients via live chat.</li><li>Serve as an expert on the PowerToFly platform, guiding users through features and troubleshooting issues.</li><li>Resolve user enquiries regarding our services, including talent acquisition and AI model training.</li><li>Effectively identify and escalate complex technical issues to the appropriate internal teams for resolution.</li><li>Maintain detailed and accurate records of all user interactions and feedback in our CRM system.</li><li>Contribute to our knowledge base by documenting common issues and creating helpful support articles.</li><li>Collaborate with team members to improve our support processes and overall customer satisfaction.</li><li>Uphold the professional and inclusive tone of the PowerToFly brand in all communications.</li></ul>Qualifications  <ul><li>Proven experience in a customer support, technical support, or similar client-facing role.</li><li>Exceptional written communication and interpersonal skills, with a strong command of the English language.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in managing multiple conversations simultaneously in a fast-paced environment.</li><li>Experience with helpdesk software (e.g., Zendesk, Intercom) and CRM systems is highly advantageous.</li><li>A high degree of empathy, patience, and a genuine desire to help others.</li><li>A strong interest in technology, artificial intelligence, and community-building is desirable.</li><li>Must be self-motivated and capable of working effectively both independently and as part of a team.</li></ul>

Online Chat Support

Aqualillies

<h2>About the Role</h2>We're looking for a friendly, professional, and customer-focused Remote Customer Service &amp; Support Representativeto join our growing team. In this role, you'll assist customers via email, chat, and phone, helping resolve inquiries and providing an outstanding customer experience. If you enjoy helping people and thrive in a fast-paced remote environment, we'd love to hear from you.<h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries via email, live chat, and phone.</li><li>Resolve customer concerns in a timely and professional manner.</li><li>Provide accurate information about products and services.</li><li>Process orders, returns, refunds, and account updates.</li><li>Document customer interactions in the company's CRM system.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Meet quality, productivity, and customer satisfaction goals.</li><li>Collaborate with team members to improve the customer experience.</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent.</li><li>Previous customer service, call center, or support experience is preferred but not required.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Comfortable using computers, CRM software, and Microsoft Office or Google Workspace.</li><li>Ability to multitask and work independently in a remote environment.</li><li>Reliable internet connection and a quiet home workspace.</li></ul><h2>What We Offer</h2><ul><li>100% remote position.</li><li>Competitive hourly pay: $35–$45 per hour, based on experience.</li><li>Paid training and ongoing coaching.</li><li>Flexible scheduling options.</li><li>Opportunities for career growth and internal promotions.</li><li>Paid time off and company-recognized holidays (where applicable).</li><li>Performance-based bonuses and employee recognition programs.</li><li>Supportive and collaborative remote team culture.</li></ul>

Customer Service & Support (Remote)

Nagarro

<div>
 
 Company Description
 
 
 
 We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale &mdash; across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
 
 
 
 Job Description
 
 
 
 
 Job Summary
 
 
 
 We are seeking a Business Consultant to support the analysis, design, and implementation of technology-driven solutions for government agencies. This role will focus on gathering requirements, analyzing business processes, and ensuring successful solution adoption to improve service delivery for federal, state, and local government organizations.
 
 
 
 Key Responsibilities
 
 
 
 
 Business Analysis &amp; Requirements Gathering
 
 
 
 <ul>
 <li>
 Engage stakeholders to understand and document business needs.
 </li>
 <li>
 Conduct interviews, workshops, and process mapping.
 </li>
 <li>
 Create BRDs, FRDs, user stories, and acceptance criteria.
 </li>
 <li>
 Ensure alignment between business needs and technical solutions.
 
 
 </li>
 </ul>
 
 Solution Design &amp; Implementation Support
 
 
 
 <ul>
 <li>
 Optimize workflows for government services and citizen engagement.
 </li>
 <li>
 Collaborate on system integration and cloud-based platform adoption.
 </li>
 <li>
 Support automation, reporting, and self-service tools.
 
 
 </li>
 </ul>
 
 Testing &amp; Quality Assurance
 
 
 
 <ul>
 <li>
 Develop and execute test cases and UAT plans.
 </li>
 <li>
 Facilitate UAT sessions and feedback collection.
 </li>
 <li>
 Track defects and enhancement requests for quality delivery.
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Training
 
 
 
 <ul>
 <li>
 Serve as liaison between business, IT, and partners.
 </li>
 <li>
 Conduct training and support system adoption.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Technical &amp; Functional Skills
 
 
 
 <ul>
 <li>
 10+ years as a Business Consultant, 3+ years in public sector.
 </li>
 <li>
 Experience with digital transformation and enterprise systems.
 </li>
 <li>
 Knowledge of Agile, Scrum, and Waterfall methodologies.
 
 
 </li>
 </ul>
 
 Public Sector &amp; Compliance Knowledge (Preferred)
 
 
 
 <ul>
 <li>
 Understanding of FedRAMP, FISMA, HIPAA, CJIS regulations.
 </li>
 <li>
 Experience with citizen engagement, public sector workflows, compliance and service delivery models.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong communication and stakeholder engagement.
 </li>
 <li>
 Analytical, problem-solving, and organizational abilities.
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 CBAP or PMI-PBA
 </li>
 <li>
 CSM or PMP
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Location: New York City
 </li>
 <li>
 Working Model: Hybrid (2-3 days in-office per week or as per business needs)
 </li>
 <li>
 Salary Range: $120K Gross - $175K Gross (includes base + bonuses), depending on skills and years of experience.
 
 
 </li>
 </ul>
 
 Disclaimer:
 
 Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
</div>

Principal Consultant - Senior Business Analyst

Updater

<div>View All Jobs
<h2 class="jobSectionHeader">
About the Role</h2>

Updater is seeking a strategic, highly creative, and execution-oriented Senior Marketing Designer to help define how our products, platform, and brand are understood in the market.

As Updater expands its suite of products that power internet, TV, phone, home security, moving services, and other services consumers rely on during major life moments, we face a unique challenge: many of these products operate behind the scenes and lack traditional user interfaces or visual experiences. This role will be responsible for bringing those products to life through compelling visual storytelling, conceptual design, and scalable brand experiences.

This is a part-time contract position ideal for an experienced designer who thrives in ambiguity, enjoys solving complex communication challenges, and wants to make a meaningful impact with flexibility and autonomy. You'll work closely with Marketing, Product Marketing, Product, Sales, and Leadership to shape some of Updater's most visible and strategic initiatives.

This is not a production design role. We are looking for a strategic B2B designer who can simplify complex concepts, create compelling marketing experiences, and help evolve Updater's brand as we continue our transformation into an enterprise platform.
<h2 class="jobSectionHeader">
Contract Details</h2>
<ul><li>Part-time contract engagement (approximately 20 hours per week)</li>
<li>Initial 6-month engagement with the potential for extension based on business needs and performance</li>
<li>Fully remote</li>
<li>Flexible working hours with reasonable overlap with U.S. business hours</li>
<li>Compensation: $95-$105 per hour, based on experience</li>
</ul><h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Elevate the visual expression of the Updater brand across marketing, product marketing, sales enablement, communications, and corporate initiatives</li>
<li>Translate complex products, services, and technical concepts into clear, compelling visual stories that help prospects quickly understand what we do and why it matters</li>
<li>Design and support key go-to-market assets, including product launches, landing pages, sales collateral, presentations, campaign creative, and event materials</li>
<li>Partner closely with Marketing, Product Marketing, Sales, and Leadership to communicate ideas in a way that is engaging, intuitive, and visually compelling</li>
<li>Create high-impact sales presentations, investor materials, executive communications, and customer-facing content</li>
<li>Develop diagrams, frameworks, illustrations, and other visual assets that simplify complex concepts and support product storytelling</li>
<li>Establish scalable design systems, templates, and standards that enable teams to move quickly while maintaining brand consistency and quality</li>
<li>Manage multiple projects independently and help define direction when goals or requirements are evolving</li>
</ul><h2 class="jobSectionHeader">Requirements</h2>
<ul><li>5+ years of experience in B2B marketing design, brand design, product marketing design, or related creative disciplines</li>
<li>Strong portfolio demonstrating both exceptional visual design skills and strategic thinking</li>
<li>Experience marketing software, technical offerings, platforms, APIs, marketplaces, or other infrastructure products</li>
<li>Exceptional storytelling, presentation, and visual communication skills</li>
<li>Advanced proficiency in Figma and Adobe Creative Suite</li>
<li>Strong understanding of digital marketing, web design, conversion-focused creative, and modern design best practices</li>
<li>Ability to manage multiple projects and priorities in a fast-paced environment</li>
<li>Comfort working independently and collaborating cross-functionally with stakeholders across multiple functions</li>
<li>Experience working effectively in a remote-first environment</li>
</ul><h2 class="jobSectionHeader">Preferred Qualifications</h2>
<ul><li>Experience marketing SaaS, enterprise software, developer tools, infrastructure products, marketplaces, or platform businesses</li>
<li>Experience creating product illustrations, conceptual visuals, system diagrams, or other abstract visual frameworks</li>
<li>Experience with motion graphics, animation, or video production</li>
<li>Basic knowledge of HTML and CSS</li>
<li>Experience partnering closely with Product Marketing teams</li>
<li>Previous experience as a design lead, senior agency designer, independent consultant, or senior in-house designer</li>
</ul><div><h2 class="jobSectionHeader">About Updater</h2>

Updater is a leading technology platform helping major brands acquire and retain customers at scale. We are on a mission to power millions of complex transactions through intelligent, autonomous systems. By combining deep integrations, real-world data, and purpose-built AI agents, we're transforming fragmented purchasing workflows into seamless, automated experiences &ndash; freeing businesses and consumers from operational friction and enabling a new standard of speed, accuracy, and scale.

Updater has raised over $450 million from leading investors, including SoftBank Capital, Vista Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors&reg;), and more. For more information, please visit www.updater.com.

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements:
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>Flexible PTO</li>
<li>13 paid company holidays annually</li>
<li>Updater Stock Options</li>
<li>401(k) with employer match</li>
<li>Wellbeing Subsidy</li>
<li>One Medical membership</li>
<li>Virtual on-demand healthcare through Teladoc and Talkspace</li>
<li>Flexible spending account (FSA)</li>
<li>Health savings account (HSA)</li>
<li>Supplemental Short &amp; Long Term Disability Insurance</li>
<li>Supplemental Life Insurance</li>
<li>Paid Parental Leave</li></ul></div></div>

Senior Marketing Designer (Part-Time Contract)

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