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customer service representative Jobs in Dubai

customer service representative

customer support engineer

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><ul><li>Technical Support:
<ul><li>Provide advanced technical support to customers via phone, email, and chat.</li>
<li>Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.</li>
</ul></li><li>Customer Interaction:
<ul><li>Act as the primary point of contact for high-priority customer issues.</li>
<li>Communicate effectively with customers to understand their issues and provide timely updates.</li>
<li>Ensure a high level of customer satisfaction through professional and empathetic communication.</li>
</ul></li><li>Documentation and Knowledge Sharing:
<ul><li>Create and maintain detailed documentation of customer issues and resolutions.</li>
<li>Develop and update knowledge base articles to help customers resolve common issues.</li>
<li>Mentor and train workshop engineers to enhance their technical skills and customer service abilities.</li>
</ul></li><li>Product Feedback:
<ul><li>Gather and analyze customer feedback to identify common issues and areas for improvement.</li>
<li>Provide detailed feedback to the product development team to help improve product quality and usability.</li>
</ul></li><li>Continuous Improvement:
<ul><li>Stay up-to-date with the latest industry trends and technologies.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><ul><li>Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering or a related field.</li>
</ul></li><li>Experience:
<ul><li>Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.</li>
</ul></li><li>Technical Skills:
<ul><li>Strong understanding of commercial vehicles
</li><li>Proficiency in resolving complex technical issues.</li>
</ul></li><li>Soft Skills:
<ul><li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and analytical abilities.</li>
<li>Ability to work independently and as part of a team.</li>
<li>High level of empathy and customer focus.</li>
</ul></li></ul></div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Customer Support Engineer

Noorka

<div><p>Noorka Logistics is looking for a skilled and proactive <b>IT Support Engineer</b> to join our growing team in <b>Dubai</b>. This role is ideal for a professional who enjoys solving technical challenges, supporting end-users, and ensuring smooth IT operations across the organization. If you are passionate about technology and customer support, this position is the right fit for you.</p>
<p><b>
 Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for hardware, software, and network issues across the organization</li>
<li>Install, configure, and maintain IT systems, applications, and equipment</li>
<li>Troubleshoot and resolve user issues promptly to minimize downtime</li>
<li>Monitor system performance and security to ensure smooth business operations</li>
<li>Assist in the setup of servers, printers, and other network devices</li>
<li>Maintain IT documentation, asset records, and system logs</li>
<li>Collaborate with vendors and service providers for IT-related solutions</li>
<li>Support data backups, recovery, and system updates</li>
<li>Ensure compliance with IT policies, standards, and security protocols</li>
</ul>
<p><b> Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li>
<li>Proven experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of hardware, networking, operating systems, and common business software</li>
<li>Familiarity with troubleshooting techniques and remote desktop tools</li>
<li>Excellent communication and problem-solving skills</li>
<li>Ability to work independently and manage multiple priorities</li>
<li>Certifications such as CCNA, CompTIA, or Microsoft certifications are a plus</li>
<li>Fluency in English; Arabic is an added advantage</li>
</ul>
<p>Working as an <b>IT Support Engineer at Noorka Logistics in Dubai</b> provides an excellent opportunity to advance your career in a professional environment. If you are ready to take on new challenges and contribute to the efficiency of our IT infrastructure, we welcome you to apply and be part of our dedicated team.</p></div><p></p>

IT Support Engineer

Zahr Freighters

<div><p>Zahr Freighters is seeking a skilled and proactive <b>IT Support Engineer</b> to join our dedicated team in <b>Dubai</b>. This role is ideal for candidates who are passionate about technology, problem-solving, and providing efficient IT support to ensure seamless business operations across the organization.</p>
<p><b>
 Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for hardware, software, and network-related issues</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment</li>
<li>Monitor and maintain company networks, servers, and security systems</li>
<li>Troubleshoot and resolve IT-related incidents in a timely manner</li>
<li>Assist employees with system access, password resets, and software usage</li>
<li>Ensure data backup and system security through proper protocols</li>
<li>Document IT processes, troubleshooting guides, and maintenance records</li>
<li>Coordinate with vendors and service providers for IT equipment and solutions</li>
<li>Support the implementation of new IT projects and upgrades</li>
</ul>
<p><b> Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li>
<li>2&ndash;3 years of experience as an IT Support Engineer or in a similar role</li>
<li>Strong knowledge of Windows/Linux operating systems and MS Office tools</li>
<li>Familiarity with networking concepts (LAN, WAN, VPN, firewalls)</li>
<li>Hands-on experience with troubleshooting desktops, laptops, and peripherals</li>
<li>Knowledge of data backup, antivirus, and cybersecurity measures</li>
<li>Excellent communication and problem-solving skills</li>
<li>Ability to work independently and manage multiple priorities in a fast-paced environment</li>
</ul>
<p>Joining <b>Zahr Freighters as an IT Support Engineer in Dubai</b> gives you the opportunity to contribute to a technology-driven logistics environment where innovation and efficiency are highly valued. If you are passionate about IT and ready to take on challenges, we welcome you to apply and grow with us.</p></div>

Tradition

<div>
 <p>
  Tradition is the interdealer broking arm of Compagnie Financi&egrave;re Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Tradition&rsquo;s goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Tradition is currently seeking to appoint an IT Support Engineer to be based within the Dubai office.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main responsibilities within the IT Support Engineer position include:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Providing first-line support for hardware, software, network, voice, and dealer board issues.
  </li>
  <li>
   Setting up and managing user accounts across Active Directory, Azure, and internal applications.
  </li>
  <li>
   Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
  </li>
  <li>
   Maintaining and supporting software updates, printers, and corporate mobile devices.
  </li>
  <li>
   Collaborating with project teams, third-line support, and UK-based network teams as needed.
  </li>
  <li>
   Supporting remote users, office relocations, refurbishments, and new office fit-outs.
  </li>
  <li>
   Managing IT inventory, procurement, invoicing, and maintaining up-to-date asset records.
  </li>
  <li>
   Overseeing server room equipment, including installation and cabling, and managing employee access.
  </li>
  <li>
   Being flexible with working hours, including occasional on-call support and extended hours when required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key skills, experience and competencies required to be successful in this role:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong written and verbal communication skills, with the ability to communicate clearly across all levels of the business.
  </li>
  <li>
   Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
  </li>
  <li>
   Solid understanding of Microsoft technologies, including Office 365, Windows 10/11, Windows Server 2019, and Microsoft SCCM / Endpoint Configuration Manager.
  </li>
  <li>
   Hands-on experience with PC hardware setup, maintenance, and troubleshooting.
  </li>
  <li>
   Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
  </li>
  <li>
   Experience with Trading Dealer Board systems is highly advantageous.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Tradition do not accept agency CV&rsquo;s. Please do not forward CV&rsquo;s to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Please note, due to the large volume of applications for this position, only suitable candidates will be contacted. If you have not heard from us within 14 days, unfortunately, your application has been unsuccessful.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   By applying for this role, you agree that we may retain your details on our system for a period of 6 months and may contact you for any future vacancies that may arise within the Tradition Group.
  </em>
 </p>
 <p>
 </p>
</div>


<div><p><b>Who we are:</b></p><p>
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.</p><br>
<ul>
</ul><p><b>
What you'll be doing:</b></p><p>
As a Support Engineer, you will play a critical role in ensuring the smooth operation of IT systems and infrastructure. Your responsibilities will include providing technical support to users, managing IT hardware and software, and supporting enterprise applications such as MDM, SAP, Office 365, RoutePro, and warehouse systems. You will assist in rolling out new projects and applications while adhering to company's Standard Operating Procedures (SOPs). Additionally, you will oversee IT procurement processes, monitor system performance (including VMs, SafeQ servers, MDFs, and IDFs), and coordinate with vendors to maintain service quality. This role requires a proactive approach to problem-solving, strong technical expertise, and a customer-first mindset to ensure seamless IT operations.</p><ul>
</ul><p><b>Job Description:</b></p><div>
IT Infrastructure Support:<br>
<ul><li>Install, configure, and maintain computer hardware, operating systems (Windows, Mac OS, Android, iOS), and applications as per company IT policies.</li><li>Install and configure devices such as handheld scanners, label printers, barcode readers, laser printers, and mobile printers.</li><li>Monitor and maintain IT assets, tagging them accurately in the ITSM tool.</li></ul><br>
Help Desk Operations:<br>
<ul><li>Act as the first point of contact for IT-related issues, providing timely resolutions within defined SLAs.</li><li>Manage and prioritize service tickets through the ticketing system, ensuring clear communication with users and stakeholders.</li></ul><br>
Application and System Management:<br>
<ul><li>Support and maintain enterprise applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.</li><li>Provide support for warehouse and logistics applications, including interfaces like PTL, WAMAS, and conveyor systems.</li><li>Manage SafeQ servers and oversee VMs, local servers, MDFs, and IDFs for optimal performance.</li></ul><br>
Project and Rollout Support<br>
<ul><li>Assist in the roll-out of new applications and IT projects, ensuring alignment with company's Standard Operating Procedures (SOPs).</li><li>Collaborate with cross-functional teams to implement IT solutions that meet organizational needs.</li></ul><br>
Procurement and Vendor Coordination<br>
<ul><li>Create purchase requests and follow procurement processes in adherence to company policies.</li><li>Coordinate with vendors to ensure services are delivered as per agreements and organizational standards.</li></ul><br>
Monitoring and Maintenance:<br>
<ul><li>Regularly monitor and manage IT systems to ensure optimal performance and availability.</li><li>Perform preventive maintenance to mitigate potential system downtime or disruptions.</li></ul></div><ul>
</ul><p><b>Technical/Functional Competencies:</b></p><div>
Proficiency in managing IT applications such as MDM, SAP, Office 365, and warehouse systems.<br>
<ul><li>Strong technical expertise in configuring and troubleshooting IT hardware and software.</li><li>Familiarity with ITSM tools, SafeQ servers, and managing VMs, MDFs, and IDFs.</li><li>Excellent problem-solving and communication skills with a customer-first mindset.</li><li>Experience in a ticket driven environment
</li><li>Knowledge in networking and virtualization</li></ul></div><ul>
</ul><p><b>Educational Qualification:</b></p><p>
Bachelor&rsquo;s degree or Diploma in Information Technology, Computer Science, or a related field.<br>
<br>
<b>Experience:</b><br>
3-5 years of experience in help desk or IT support roles</p><p></p><p><b><br>
Why Join GMG?</b></p><p>
At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better &ndash; for our team, our consumers, and our communities.</p><p>
If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.</p><p><b>
What we offer?</b></p><ul>
<li>
An opportunity to become part of diverse teams with international exposure</li>
<li>Comprehensive medical insurance for self</li>
<li>Residency sponsorship and flight allowances for self</li>
<li>Up to 30% discount in our premium retail sports brand stores</li>
<li>Up to 20% discount in our pharmacy chain</li></ul></div>

IT Support Engineer (Warehouse & Factory)

<div>
 <p>
  Viu MENA is looking for a
  <strong>
   Customer Support Executive
  </strong>
  to join our team!
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you have experience in the
  <strong>
   streaming industry
  </strong>
  , know your way around
  <strong>
   Zendesk
  </strong>
  and social media management tools &mdash;
  <strong>
   experience with Braze CRM is a strong plus
  </strong>
  &mdash; we&rsquo;d love to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for someone with a
  <strong>
   positive, energetic attitude
  </strong>
  and a passion for delivering great customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <ul>
  <li>
   Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaints
  </li>
  <li>
   Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed
  </li>
  <li>
   Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings
  </li>
  <li>
   Multi-channel Management: Manage customer conversations across social media and all support channels.5. 6. 7. 8. Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment
  </li>
  <li>
   Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers
  </li>
  <li>
   Collaborative Improvement: Collaborate with customer-success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfaction
  </li>
  <li>
   Record Management: Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   To Succeed in this Role
  </strong>
 </p>
 <ul>
  <li>
   BSc in Business management, IT, or relevant diploma from a reputable university.
  </li>
  <li>
   2-5 years&rsquo; experience in customers-facing roles with a proven track record of delighting customers and exceeding their expectations in a similar customer service/care role. Familiarity with digital native industry is considered a plus.
  </li>
  <li>
   Excellent writing and editing skills in Arabic and English.
  </li>
  <li>
   Experience using customer service software and remote support tools.
  </li>
  <li>
   Excellent communication and problem-solving skills.
  </li>
  <li>
   Strong multi-tasking abilities.
  </li>
  <li>
   Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags.
  </li>
  <li>
   Collaborate efficiently with cross-functional teams, particularly the Marketing team.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Executive

Amadeus

<div><div><div><div><div><div><div><div><p><b>Job Title</b></p></div></div></div></div></div></div></div>
Product Support Engineer<div>
Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler&rsquo;s journey, From airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.</div><div></div><div>
You will have a chance to:
</div><div><ul><li>Perform hands-on troubleshooting at the touchpoint level</li><li>
Replace broken components (motherboards, cameras, sensors...)</li><li>
Roll out, installation, testing and configuration of new systems and touchpoints</li><li>
Perform hardware, firmware and software updates at toucpoint level, including licenses and patches.</li></ul><p></p><p><b>
About &#304;deal Candidate</b></p></div><ul><li>
Experience working with Windows operating systems.</li><li>
Skilled in supporting systems remotely and building PCs or servers.</li><li>
Proficient in MS Office applications.</li><li>
Experienced in diagnosing hardware and software-related faults.</li><li>
Working knowledge of networking infrastructure, cabling, electrical schematics, and electromechanical equipment.</li><li>
Experience in software product support with strong troubleshooting skills</li><li>
Experience working in an ITIL service environment.</li><li>
Experience in airports, security, or similar environments is a plus</li></ul><div></div><div><p><b>
What we can offer you</b></p><p>
 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.</p><p></p><p><br>
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.</p><p></p><p><br>
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.</p><p></p><p><br>
 A caring environment &ndash; Amadeus fosters a caring environment that supports both professional growth and personal well-being.</p><p></p><p><br>
 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.</p><p></p><p>
 A diverse, equitable, and inclusive community &ndash; We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.</p><p></p><p><br>
 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.</p><p></p><p><br>
#LI-EMEA</p></div><p></p><p><b>
Diversity &amp; Inclusion</b></p><p></p><div><p>
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.</p></div><p></p><div><p>
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</p></div></div><p></p>

Product Support Engineer

Explore 4197+ Customer support engineer in Dubai this September. Find roles across top companies and apply now to boost your career.

4197 customer support engineer jobs IN Dubai

Customer Support Engineer

IT Support Engineer

IT Support Engineer

IT Support Engineer

IT Support Engineer (Warehouse & Factory)

Customer Support Executive

Product Support Engineer