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customer support engineer

Quanika

Technical Support EngineerDubai, UAE | Full-TimeABOUT USAt Quanika, we build software platforms for security and operational management. Our technology is flexible, scalable, and straightforward to integrate into real-world environments. We focus on delivering robust access control, visitor management, and operational products, and making sure they are successfully adopted across a wide range of projects.As we continue to grow across the UAE and wider region, we are looking for talented individuals who want to be part of a focused, ambitious company delivering enterprise-class security management solutions.THE ROLEWe are looking for a technically strong Technical Support Engineer to join our Dubai team. This is a mid-level position sitting at the centre of our post-deployment operations, acting as the primary technical contact for customers and a key link between clients, system integrators, the delivery team, and product development.Day-to-day, you will take ownership of support issues from first contact through to resolution, working across software, database, networking, and integration layers to identify root causes and resolve problems efficiently. You will also spend time on-site supporting customers, commissioning systems alongside system integrators, conducting health checks, and assisting with proof-of-concept activities.This role is ideal for someone who enjoys troubleshooting complex systems, takes ownership of customer issues, and is comfortable balancing both office-based and field-based responsibilities.RESPONSIBILITIES<ul><li>Act as the primary technical point of contact for Quanika customers, supporting access control, visitor management, and integrated security management solutions.</li><li>Diagnose and resolve issues across software applications, system integrations, network connectivity, databases, and third-party hardware platforms.</li><li>Perform hands-on database analysis and troubleshooting, including SQL queries, data validation, and correction of data-related issues where required.</li><li>Log, manage, and resolve support tickets while ensuring service level agreements (SLAs) and customer expectations are consistently met.</li><li>Conduct root cause analysis on recurring issues and provide detailed findings to support long-term product and process improvements.</li><li>Carry out regular site visits for troubleshooting, system health checks, commissioning activities, and customer support.</li><li>Support proof-of-concept deployments alongside the pre-sales team, including system setup, configuration, testing, and customer demonstrations.</li><li>Commission Quanika systems in collaboration with system integrators, ensuring installations are correctly configured, tested, and handed over.</li><li>Support customers through software upgrades, migrations, configuration changes, and platform expansions.</li><li>Produce and maintain technical documentation, troubleshooting guides, knowledge base articles, and known issue records.</li><li>Escalate software defects and complex technical issues to the development team with clear diagnostics, logs, and supporting evidence.</li><li>Work closely with delivery, pre-sales, and development teams to ensure technical knowledge and customer requirements are effectively communicated throughout the project lifecycle.</li><li>Assist in developing and improving internal support procedures, standards, and best practices as the company grows.</li><li>Maintain a high level of technical knowledge across the Quanika product portfolio and associated technologies.</li></ul>REQUIREMENTS<ul><li>Minimum 3 years' experience in a technical support, systems engineering, commissioning, or field engineering role within the security, ELV, or enterprise software industry.</li><li>Strong SQL and database troubleshooting skills, with hands-on experience using Microsoft SQL Server or similar database platforms.</li><li>Experience troubleshooting software applications across multiple layers, including application, database, network, and integration environments.</li><li>Good understanding of networking fundamentals, including TCP/IP, VLANs, DNS, routing, firewalls, and IP-based system integrations.</li><li>Minimum 3 years' experience working with integrated ELV systems, including access control, CCTV, IP networking, and intercom systems.</li><li>Experience supporting physical security systems, including access control, video management, visitor management, integrated security management systems, or building management platforms.</li><li>Experience with enterprise security platforms is advantageous.</li><li>Holding a valid Security Industry Regulatory Agency (SIRA) certification is highly desirable and will be considered a significant advantage.</li><li>A valid UAE driving licence is mandatory. Site visits and field-based support form a core part of this role.</li><li>Strong written and verbal communication skills in English.</li><li>Arabic language skills would be advantageous for customer-facing activities within the region.</li><li>Organised, detail-oriented, and capable of maintaining accurate technical documentation and support records.</li><li>Able to work independently, manage priorities effectively, and maintain a high standard of customer service.</li><li>Currently based in the UAE or willing to relocate to Dubai.</li></ul>PERSONAL ATTRIBUTESWe are looking for someone who:<ul><li>Takes ownership of issues and follows them through to completion.</li><li>Enjoys solving technical problems and finding practical solutions.</li><li>Communicates clearly and professionally with customers and colleagues.</li><li>Is proactive, organised, and comfortable working in a fast-paced environment.</li><li>Takes pride in delivering a positive customer experience.</li><li>Genuinely cares about getting things right.</li></ul>WHAT WE OFFER<ul><li>Competitive salary package, depending on experience and qualifications.</li><li>Full employment visa sponsorship, with all visa and residency processing costs covered by the company.</li><li>Comprehensive medical insurance in accordance with UAE employment regulations.</li><li>25 calendar days of paid annual leave per year.</li><li>End-of-service gratuity in line with UAE labour law.</li><li>A hands-on, high-variety role within a growing software company focused on enterprise security and operational management.</li><li>Exposure to projects across enterprise, commercial, hospitality, residential, critical infrastructure, and government sectors throughout the UAE and wider region.</li><li>Opportunities to work closely with software development, pre-sales, project delivery teams, and leading technology partners.</li><li>A collaborative team environment with clear opportunities for technical growth and career progression.</li></ul>If you enjoy solving complex technical challenges, working directly with customers, and being part of a team delivering enterprise-scale security management solutions, we'd love to hear from you.Work Location: In person

Technical Support Engineer

Trustbend Logistics

<div>Trustbend Packers &amp; Movers is seeking a skilled and proactive IT Support Engineer to join our technical team in Dubai. This role is ideal for a technology-focused professional who can maintain IT systems, provide technical support, and ensure smooth business operations within a fast-paced logistics and relocation environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and IT equipment.</li>
<li>Troubleshoot system errors and resolve technical problems efficiently.</li>
<li>Monitor network performance and ensure system stability.</li>
<li>Manage user accounts, email systems, and access permissions.</li>
<li>Ensure data security through regular backups and antivirus protection.</li>
<li>Maintain IT documentation, asset records, and support logs.</li>
<li>Assist in software upgrades, system updates, and technology implementation.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration roles.</li>
<li>Strong knowledge of computer hardware, software, and networking concepts.</li>
<li>Experience with troubleshooting and IT infrastructure maintenance.</li>
<li>Familiarity with Microsoft systems and cloud-based platforms is an advantage.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong technical troubleshooting abilities</li>
<li>Attention to detail and system accuracy</li>
<li>Time management and multitasking skills</li>
<li>High level of responsibility and confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Trustbend Packers &amp; Movers, reliable IT systems are essential for ensuring smooth logistics operations and business efficiency. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical career while contributing to a professional and dynamic organization.</div>

IT Support Engineer

Noorka

<div>Noorka Logistics is seeking a skilled and proactive IT Support Engineer to join our technical team in Dubai. This role is ideal for a technology-focused professional who can maintain IT systems, provide technical assistance, and ensure smooth day-to-day operations within a fast-paced logistics environment.
Key Responsibilities:
<ul><li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and IT equipment.</li>
<li>Troubleshoot system errors and resolve technical problems efficiently.</li>
<li>Monitor network performance and ensure system stability.</li>
<li>Manage user accounts, email systems, and access permissions.</li>
<li>Ensure data security through regular backups and antivirus protection.</li>
<li>Maintain IT documentation, asset records, and support logs.</li>
<li>Assist in software upgrades, system updates, and technology implementation.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
</ul>Requirements:
<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration roles.</li>
<li>Strong knowledge of computer hardware, software, and networking concepts.</li>
<li>Experience with troubleshooting and IT infrastructure maintenance.</li>
<li>Familiarity with Microsoft systems and cloud-based platforms is an advantage.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
</ul>Skills &amp; Competencies:
<ul><li>Strong technical troubleshooting abilities</li>
<li>Attention to detail and system accuracy</li>
<li>Time management and multitasking skills</li>
<li>High level of responsibility and confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>At Noorka Logistics, reliable IT systems are essential for maintaining smooth logistics operations and business efficiency. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical career while contributing to a professional and dynamic logistics organization.</div>

Zapegg Tax Consultant

<div>Zapegg Tax Consultant is looking for a proactive and technically skilled IT Support Engineer to join our team in Dubai. The successful candidate will be responsible for maintaining the organization&rsquo;s IT infrastructure, providing technical support to users, troubleshooting hardware and software issues, and ensuring the smooth operation of all technology systems.

Key Responsibilities
<ul>
<li>Provide first-level and second-level technical support to employees.</li>
<li>Install, configure, and maintain computer systems, laptops, printers, and other IT equipment.</li>
<li>Troubleshoot hardware, software, network, and connectivity issues.</li>
<li>Monitor and maintain IT systems to ensure optimal performance and security.</li>
<li>Assist with user account management, password resets, and access control.</li>
<li>Configure and support Microsoft Windows, Office 365, and related business applications.</li>
<li>Perform regular system updates, backups, and maintenance activities.</li>
<li>Document IT issues, solutions, and support activities.</li>
<li>Coordinate with vendors and service providers for IT-related services and equipment.</li>
<li>Ensure compliance with company IT policies and cybersecurity standards.</li>
</ul>
Requirements
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience in IT support, helpdesk, or system administration roles.</li>
<li>Strong knowledge of Windows operating systems, networking concepts, and computer hardware.</li>
<li>Experience with Office 365, Active Directory, and email systems.</li>
<li>Ability to diagnose and resolve technical issues efficiently.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and customer service abilities.</li>
<li>Ability to work independently and manage multiple support requests.</li>
</ul>
Preferred Skills
<ul>
<li>Knowledge of cloud technologies and virtualization platforms.</li>
<li>Familiarity with cybersecurity best practices and endpoint security solutions.</li>
<li>Experience with network devices, routers, switches, and firewalls.</li>
<li>Professional certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an advantage.</li>
</ul>
Benefits
<ul>
<li>Competitive salary package.</li>
<li>Visa and medical insurance as per UAE labor law.</li>
<li>Annual leave and other statutory benefits.</li>
<li>Professional training and certification support.</li>
<li>Career growth opportunities within the organization.</li>
<li>Modern and collaborative work environment.</li>
</ul>
Interested candidates are invited to submit their updated CV for consideration. Only shortlisted applicants will be contacted. Zapegg Tax Consultant is committed to fostering innovation, continuous learning, and professional excellence in the workplace.</div>

JMJ IT SYSTEMS

About the RoleWe are looking for a motivated and detail-oriented IT Support Technician to join our team. You will be the first point of contact for technical issues, helping employees resolve hardware, software, and network problems efficiently.Key Responsibilities<ul><li>Provide first and second-level technical support (in-person, phone, email, remote)</li><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Set up, configure, and maintain desktops, laptops, printers, and peripherals</li><li>Manage user accounts and access via Active Directory / Microsoft 365</li><li>Document issues, resolutions, and IT inventory</li><li>Escalate unresolved issues to senior IT staff when necessary</li><li>Assist with onboarding new employees (hardware setup, account creation)</li></ul>Requirements<ul><li>1&ndash;2 years of experience in IT support or a helpdesk role</li><li>Familiarity with Windows 10/11 and Microsoft 365</li><li>Basic understanding of networking (TCP/IP, DNS, DHCP, VPN)</li><li>Experience with Active Directory and user account management</li><li>Strong troubleshooting and problem-solving skills</li><li>Good communication skills and a customer-first attitude</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

GSSTech Group

<div>We looking for a talented and experienced Security Consultant (UAE National) who will be responsible for the proper and accurate handling of support requests of Client's customers. The Engineer will receive requests by Email and Calls and handle those according to Client&rsquo;s support workflow including:<ul><li>
Internal and external escalation</li><li>
Continuous communication with the customer on tickets, projects etc.</li><li>
When required, engineer will be required to work at resident engineer at customer site.</li><li>
Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets.</li><li>
Follow-up on any escalations in time.</li><li>
When required to work on projects, POC and documentation. The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.</li></ul>
Job requirements
Responsibilities<ul><li>
Perform ticket checks continuously.</li><li>
Apply escalation matrix activities accurately.</li><li>
Keep ticket-system up to date on a daily basis.</li><li>
Flexible to work after office hours on critical incidents.</li><li>
Co-ordinate RMA cases.</li><li>
Interaction and communication with vendor support organizations and engineers.</li><li>
Keep track of Client's Engineers activities in cases.</li><li>
Interaction and communication with customers for support related issues.</li><li>
Operation and support of the internal IT infrastructure.</li><li>
Conducting regular health checks.</li><li>
Development and documentation of the internal IT infrastructure.</li><li>
Providing 24x7 Support.</li><li>
Based on job requirements, will need to be a Resident Engineer working on site.</li></ul>
Qualifications and Skills 
<ul><li>
Bachelor&rsquo;s degree in information security or IT-related matter or equivalent experience.</li><li>
Deep understanding of technical relations in a complex environment.</li><li>
An advantage to have experience and the highest certifications of the vendors CyberArk, Cisco ESA, F5, Symantec/Broadcom, PaloAlto, Infoblox, Proofpoint, Fortinet and IXIA solution.</li><li>
Excellent and accent-free communication skills in English (Arabic an advantage).</li><li>
Proper and structured documentation and diagramming.</li><li>
Excellent organizational skills in enterprise support.</li><li>
Understanding of information security concepts and related technology.</li><li>
Strong background and experience in TCP/IP networking of large-scale organizations.</li><li>
Flexible work approach, based on the job requirements.</li><li>
Being able to identify new work areas and to set new goals for themselves.</li><li>
Excellent communication and training skills.</li><li>
Outstanding customer handling, friendly and goal oriented.</li><li>
Ability to communicate / translate to Customer-level.</li></ul>
Benefits 
<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/hybrid working environment.</li><li>
Open door policy.</li></ul></div>

Security Consultant - UAE National

MZS CAPITAL BUILDING CONTRACTING LLC.

Job SummaryWe are seeking a detail-oriented and experienced QC Engineer to join our team. The ideal candidate will be responsible for ensuring products, materials, and processes meet company quality standards and customer requirements. The QC Engineer will conduct inspections, analyze quality data, identify defects, and work closely with production and engineering teams to implement corrective actions and continuous improvement initiatives.Key Responsibilities:<ul><li>Develop and implement quality control procedures and inspection plans</li><li>Conduct inspections of raw materials, in-process production, and finished products</li><li>Monitor production processes to ensure compliance with quality standards</li><li>Identify quality issues and recommend corrective and preventive actions</li><li>Prepare quality reports, NCRs, and inspection documentation</li><li>Coordinate with production, engineering, and suppliers to resolve quality concerns</li><li>Perform root cause analysis and support continuous improvement activities</li><li>Ensure compliance with ISO standards, customer specifications, and safety regulations</li><li>Maintain calibration records and inspection equipment</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Engineering or related field</li><li>Proven experience as a QC Engineer or Quality Engineer</li><li>Knowledge of quality management systems and inspection methods</li><li>Familiarity with ISO standards and quality documentation</li><li>Strong analytical and problem-solving skills</li><li>Proficiency in Microsoft Office and quality reporting tools</li><li>Good communication and teamwork abilities</li></ul>Preferred Qualifications:<ul><li>Experience in construction projects</li><li>Certification in quality management is a plus</li><li>Knowledge of root cause analysis tools and quality improvement techniques</li></ul>Salary:Competitive salary based on experienceLocation:Dubai, UAEApplication Instructions:Interested candidates are encouraged to apply with their updated CV and relevant certifications.Application Question(s):<ul><li>Do you have at least 2&ndash;3 years of QC Engineer experience?</li><li>Do you have experience in the construction/ consultant industry?</li><li>Can you join within 30 days?</li><li>What is your expected monthly salary (AED)?</li></ul>Work Location: In person

Quality Control Engineer

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Technical Support Engineer

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Security Consultant - UAE National

Quality Control Engineer