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customer support engineer

Dahua Technology MENA

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    Job Summary:
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  The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.
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    Key Responsibilities:
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  Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
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  Assist in installation and configuration of our products and software
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  Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
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  Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
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  Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
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  Properly escalate unresolved issues to appropriate internal teams higher-level support or development teams and follow up to ensure timely resolution.
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  Gather customer feedback and insights to identify recurring issues and suggest product improvements.
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    Qualifications:
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  Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience
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  Strong technical knowledge of CCTV systems, including hardware and software components.
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  Knowledge of networking concepts and protocols is a plus.
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  Excellent communication and interpersonal skills.
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  Flexibility to work in shifts or on-call as needed.
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  Willingness to stay updated on new product features and industry trends.
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  Fluent Arabic speaking skills
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Customer Support Engineer

Eaton

<div><p>Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.</p><p></p><p><br>
About Eaton</p><p>
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.</p><p></p><p><br>
The Technical Project Engineer is responsible to coordinate all post-order engineering activities including design, develop, and control the electrical systems for customer projects in the UK&amp;I. The role is based in Dubai and will provide remote support to the UK&amp;I Projects Team.</p><p>
Eaton&rsquo;s projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System) and SCADA.</p><p>
This technical coordination role ensures technical clarification of interphases between customer stakeholders (tech consultants, construction, eng teams..) and internal stakeholders (production eng teams, suppliers eng dpt, SW dvp etc..)</p><p>
This role is also supporting application engineering teams during pre-order technical engagement on need bases.</p><p>
Such projects mainly address Datacenter, T&amp;D utillities and Oil and gas applications, but could include other types of large and complex projects requiring system integration.</p><p>
Working as an integral part of the customer Project execution team, the PE is primarily an office role with very limited travelling to other locations including suppliers, Eaton manufacturing facilities and client offices and construction sites during pre-order/post order phases as needed.</p><p>
The role requires an experienced, composed, highly motivated, Electrical Engineer who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment and who demonstrate an understanding of all project's electrical requirements.</p><p>
The Technical Project Engineer needs to work to specifications and liaise with Engineering consultant, General contractors, subcontractors and clients. Technical deviations and scope incremental needs to be flagged to respective project managers to be coordinated with customer before implementation.</p><div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do:</b></h2>
</div><div><ul><li>Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.</li><li>
Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data</li><li>
Assist in using internal resources to develop proposals that meet/exceed client requirement</li><li>
Assist KAM's to commercially respond to offer proposals</li><li>
Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service &amp; customer support teams</li><li>
Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.</li><li>
Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential.</li><li>
Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation</li><li>
Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake &amp; revenue information.</li><li>
Collaborate effectively with other departments and EMEA team members related to KAM's accounts</li><li>
Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.</li><li>
Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations &amp; Order Management, and Supply Chain</li><li>
Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking.</li><li>
Identify &amp; build positive relations with all account decision makers &amp; influencers who impact current or future business with Eaton.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent</li><li>
5+ years of related experience in the data center business</li><li>
Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Our offer:</b></h2>
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Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry</li><li>
Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability</li><li>
Annual mentoring program, Eaton University, a reward, and recognition system</li><li>
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide</li><li>
Strong, agile and diverse team locally and globally</li><li>
Strong processes and state-of-the-art systems and tools</li><li>
Structured employee development processes, open feedback culture with development plans</li><li>
Detailed induction support and well-structured onboarding</li></ul><p>
#LI-AD3</p><p>
Living and Working in Dubai</p><p>
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.</p><p></p><p><br>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div></div></div></div></div></div><p></p>

Customer Facing Support Engineer

IT WORKS SOLUTIONS LLC

<p><b>Job Summary :</b></p><p>We are seeking a skilled and proactive <b>IT Support Engineer</b> with at least 1 year of experience to manage and maintain our IT infrastructure. The ideal candidate will provide both remote and on-site support, ensuring smooth IT operations across various environments. A UAE driving license is preferred but not mandatory.</p><ul><li><b>Network Management:</b> Monitor and troubleshoot LAN/WAN and internet connectivity. Ensure network reliability and performance.</li><li><b>System Administration:</b> Install, configure, and maintain Windows, Linux, and macOS systems. Manage updates, patches, and backups.</li><li><b>Firewall &amp; Security:</b> Configure and manage firewalls, antivirus, and encryption protocols. Conduct regular security assessments.</li><li><b>Email Hosting:</b> Set up and manage email hosting platforms. Troubleshoot mail flow and access issues.</li><li><b>CCTV &amp; PABX:</b> Install, configure, and maintain CCTV surveillance and PABX telephony systems.</li><li><b>User Support:</b> Provide technical support for hardware, software, and network issues. Train users on IT tools and best practices.</li><li><b>Server &amp; Backup:</b> Maintain file/web servers and databases. Implement and test backup and disaster recovery strategies.</li><li><b>Hardware Management:</b> Oversee installation and maintenance of desktops, laptops, printers, and networking equipment.</li><li><b>Documentation:</b> Maintain accurate records of configurations, procedures, and troubleshooting guides.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE Driving license (Preferred)</li></ul><p>Expected Start Date: 30/10/2025</p>

IT Support Engineer

Informatica

<p>You will troubleshoot and resolve complex issues with Informatica products, report bugs to R&amp;D, and support customer installations and training for technical users.</p>

<p><strong>Your Role Responsibilities? Here's What You'll Do</strong></p>
<ul>
 <li>Provide best in class technical support to customers, partners, and internal teams.</li>
 <li>Managing customer issues and escalations within our SalesForce CRM system</li>
 <li>Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.</li>
 <li>Work with regional partners on proactive support, enablement, and guidance.</li>
 <li>Follow up on actions in a timely manner.</li>
 <li>Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.</li>
</ul>

<p><strong>What We'd Like to See</strong></p>
<ul>
 <li>Passionate about exceptional customer success</li>
 <li>Analytical, troubleshooting, and problem-solving skills</li>
 <li>Proficient in Java with proven programming experience</li>
 <li>Experience debugging Java or other OOP languages</li>
 <li>Solid understanding of relational databases, especially Oracle and MS SQL Server</li>
 <li>Familiar with Windows and Linux (Red Hat, SuSE) operating systems</li>
 <li>Knowledge of Cloud platforms like Azure, AWS, or GCP</li>
 <li>Experience with Open API Specification (Swagger) and web services (REST, SOAP)</li>
 <li>Some network troubleshooting experience</li>
 <li>Excellent English language skills, fluency in Arabic is desirable</li>
</ul>

Senior Technical Support Engineer

Synosys Technologies LLC

<p>We are a leading software solutions company based in Dubai, currently seeking a dedicated and tech-savvy IT Customer Support Executive to join our growing team. The ideal candidate will be responsible for providing professional, responsive, and high-quality support to clients using our software products.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond promptly to customer inquiries via phone, email, and in-person</li><li>Provide software training and walkthroughs to clients</li><li>Resolve technical issues and provide effective IT troubleshooting</li><li>Maintain a high level of customer satisfaction through efficient and courteous support</li><li>Document support activities and client feedback for internal use</li></ul><p><b>Candidate Requirements:</b></p><ul><li>Male candidates from Kerala are preferred</li><li>1&ndash;2 years of experience in IT or software customer support</li><li>Strong understanding of IT support processes and tools</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or Electronics &amp; Communication</li><li>Excellent verbal and written English communication skills</li><li>Strong problem-solving and critical thinking abilities</li><li>Quick learner, with a proactive approach to technical challenges</li><li>Holding a valid UAE driving license is a plus</li></ul><p>Job Type: Full-time</p>

IT Customer Support – Software Solutions

Paradigm Solutions

<b>Job qualifications: </b><br> <ul>
<li> 0-3 years of experience</li>
 <li> Bachelor s degree in Management of Information Systems, or related majors (Both business skills and technical IT knowledge required)</li>
 <li> Proper verbal and written communication skills</li>
 <li> Ability to explain complex ideas to those with limited IT knowledge</li>
 <li> Listening and patience</li>
 <li> Customer service and relationship management</li>
 <li> Critical thinking</li>
 <li> Problem-solving</li>
 <li> Attention to details</li>
</ul><b>
 Responsibilities: </b><br> <ul>
 <li> Writing technical scopes for websites and mobile applications</li>
 <li> Testing websites and mobile applications</li>
 <li> Providing technical support for our clients</li>
 <li> Technical documentation- Working in coordination with cross-functional teams</li>
 </ul>

App Support

Grandweld Shipyards

<div><b>Key Responsibilities:</b></div> <div> <div> <p>This is a full-time, on-site role for a Sales Engineer located in Dubai. The Sales Engineer will be responsible for providing technical support for sales activities, conducting customer needs assessments, presenting technical aspects of products and services, and developing technical solutions. Additionally, the Sales Engineer will work closely with the sales and engineering teams to ensure customer satisfaction and to drive sales growth.</p> </div> </div>

Sales Engineer

Explore 6837+ Customer support engineer in Dubai this November. Find roles across top companies and apply now to boost your career.