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customer support engineer remote

Upbound - Job Posting

<div><div><p>Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We're the creators and primary maintainers of <b>Crossplane</b>, and we're building the <b>Intelligent Control Plane</b>&mdash;a new platform layer that makes infrastructure <b>programmable, autonomous, and composable</b>.</p>
<p><b>
Our mission</b> is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale&mdash;so platforms are ready for <b>both humans and AI agents</b>. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.</p>
<p>
Today, Upbound supports <b>Fortune 500 companies</b> and platform engineers across <b>100+ countries</b>. Crossplane has surpassed <b>100M+ downloads</b> and is used by <b>1,000+ teams worldwide</b>. We're a <b>Series B</b> company backed by <b>GV (formerly Google Ventures), Altimeter Capital, and Intel Capital</b>, and we've raised <b>$69M</b> to date. Learn more at <b>upbound.io</b>.</p></div><div>
<div>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>As a Senior Customer Support Engineer at Upbound, you won't just resolve tickets, you'll own the customer experience from first touch to full resolution, setting the standard for what world-class technical support looks like in the cloud-native ecosystem. You'll be a trusted technical advisor to our customers, working alongside Product, Engineering, and Customer Success to make every interaction exceptional. This role reports into the <b>Customer Experience team at Upbound</b> a signal of how seriously we take support as a strategic function, not an afterthought. This is a high-impact role for someone who gets genuine satisfaction from solving hard problems, has a natural drive to help, and believes that great support is a craft not a function.</div>
<div></div>
<div><b>In this role, you will:</b></div>
<ul><li>Serve as a primary technical resource for customer inquiries related to Upbound's products Spaces, Cloud, Official Extensions, Marketplace, Registry &amp; More delivering a &quot;wow&quot; experience with every single touch</li>
<li>Apply a structured, methodical troubleshooting approach to diagnose and resolve complex customer issues, moving efficiently from hypothesis to root cause</li>
<li>Triage, own, and drive tickets to resolution with urgency and clear communication proactively keeping customers informed every step of the way</li>
<li>Identify, document, and escalate bugs and product issues to Engineering with thorough reproduction steps, collaborating closely to ensure fast resolution</li>
<li>Partner with the Solutions team on complex, strategic customer requests, ensuring seamless handoffs and continuity of experience</li>
<li>Capture and contribute knowledge back to the team building and maintaining a high-quality internal knowledge base using KCS (Knowledge-Centered Service) methodology</li>
<li>Gather and synthesize customer feedback to surface trends, advocate for product improvements, and drive process enhancements across the team</li>
<li>Build or contribute to agentic tooling, automation, and internal workflows that meaningfully elevate the support experience and scale your own impact</li>
</ul><div><b>You're a good fit if you have:</b></div>
<ul><li>4+ years of experience in a technical support or customer-facing engineering role, ideally in a SaaS or enterprise infrastructure environment</li>
<li>A natural &quot;helper gene&quot; you're energized by solving problems for others and take personal ownership of customer outcomes</li>
<li>Strong, systematic troubleshooting methodology you approach complex issues with a clear framework, not just instinct</li>
<li>Solid experience with Kubernetes, cloud-native technologies, and infrastructure-as-code</li>
<li>Excellent written and verbal communication skills you can explain deeply technical concepts to any audience without losing precision</li>
<li>A customer-first mindset with a relentless drive to deliver experiences that genuinely delight</li>
<li>Solid experience with Kubernetes and cloud-native technologies &mdash; including Helm, OCI artifact distribution, RBAC, admission webhooks, and policy frameworks (OPA/Gatekeeper, Kyverno)</li>
<li>Able to drive root cause analysis independently using observability tooling &mdash; Prometheus, Grafana, Loki, or equivalent &mdash; without needing Engineering to interpret metrics or traces for you</li>
<li>Experience with vulnerability management in containerised environments &mdash; triaging CVE severity, assessing blast radius, and communicating risk and remediation timelines to enterprise security teams</li></ul><br>
</div>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div><p><b>It's a plus if you have:</b></p>
<ul>
<li>Hands-on experience with Upbound and/or Crossplane</li>
<li>Familiarity with KCS (Knowledge-Centered Service) practices and methodology</li>
<li>Experience building agentic tooling, support automations, or AI-assisted workflows to improve customer outcomes</li>
<li>Proficiency with Unix-like shells and command-line interfaces</li>
<li>Scripting skills in Python, Bash, or similar</li>
<li>Startup experience you know how to operate with ambiguity and move fast</li>
<li>Hands-on experience with GitOps tooling (ArgoCD or Flux) and familiarity with reconciliation failure modes &mdash; drift, conflicts, dependency ordering</li>
<li>Background in platform engineering or internal developer platforms (IDPs) &mdash; you understand what platform teams are trying to build and why it breaks</li>
<li>Working proficiency in Go &mdash; enough to read Crossplane/provider source and identify relevant fixes</li>
</ul>
<p>#LI-REMOTE</p><div><h3 class="jobSectionHeader"><b>
Why Upbound?</b></h3>
<p>
At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled&mdash;this is your seat at the table.</p>
<p><b>
About Upbound</b></p>
<p>
Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.</p></div></div><p></p>

Customer Support Engineer (REMOTE)

Third Sector Intelligence

<div>Description:
<p><b>
This is a fully REMOTE position.</b> <b><i>Only applicants who currently reside in California, Colorado, Oregon, and Washington State will be considered for this role</i></b><b><i>.</i></b></p><p><b>
About 3Si</b></p><p>
Third Sector Intelligence (3Si) is a mission-driven company that provides data and analytics solutions to support early childhood education programs. We are a small, high-performing, and rapidly growing 20-person company with team members in Washington, Colorado, California, and Oregon.</p><p>
We are looking for a passionate and talented Senior Data Engineer to join our team and help us make a real difference in the lives of children and families.</p><p><b>
About the Role</b></p><p>
This role is critical in directly impacting the company&rsquo;s mission to provide data-driven insights to improve early childhood education across the country.</p><p>
3Si is entering a period of significant growth and expansion, with several new contracts and expansions expected in 2026. This growth will require building and maintaining robust, scalable, and secure data pipelines.</p><p>
The Senior Data Engineer will help to automate operational tasks, improve data quality and consistency, and empower other teams to access and utilize data more effectively. The Senior Data Engineer will work closely with other data engineers and BI analysts to implement a vision for a more automated and user-friendly data platform that can be easily deployed to clients.</p><p><b>
Responsibilities</b></p><ul><li>
Design, build, and maintain robust and scalable data pipelines using Python and SQL.</li><li>
Contribute to the development of a modular platform architecture that supports client-specific customizations while maintaining a clean and efficient core system.</li><li>
Develop and implement automation for routine operational tasks, such as data ingestion and configuration management. This includes automating manual data uploading processes.</li><li>
Develop and maintain a comprehensive unit testing framework for ETL processes and data transformations to ensure data quality.</li><li>
Implement comprehensive logging, monitoring, and alerting mechanisms for all ETL processes and data transformations.</li><li>
Work directly with clients and cross-functional teams; strong communication skills and professionalism are essential.</li><li>
Provide guidance and mentorship to junior engineers to enhance their technical skills.</li></ul>
Requirements:
<h3 class="jobSectionHeader"><b>Requirements</b></h3><ul><li>
5+ years of experience as a Data Engineer or in a similar role.</li><li>
Strong programming skills in Python and SQL.</li><li>
Experience working with cloud environments for data storage, processing, and deployment.</li><li>
Experience with workflow orchestration tools.</li><li>
Experience with data modeling, ETL development, and data warehousing.</li><li>
Experience with unit testing and source control.</li><li>
Excellent communication and collaboration skills, including the ability to communicate technical concepts to non-technical audiences.</li><li>
Ability to work independently and as part of an agile team.</li><li>
Passion for data quality, automation, and building scalable systems.</li><li>
Experience working with large datasets from diverse sources.</li><li>
Ability to effectively prioritize tasks and manage time to meet deadlines.</li><li>
Strong problem-solving skills and a desire to learn and grow professionally.</li></ul><p><b>
Bonus Points</b></p><ul><li>
DevOps experience, including containerization and infrastructure-as-code.</li><li>
Understanding of cloud security, governance, and cost optimization.</li><li>
Experience building and maintaining APIs that facilitate data movement across systems.</li><li>
Experience developing and deploying ML pipelines, LLM models, and predictive analytics solutions.
</li><li>Experience working with early childhood education data.</li></ul><p><b>
Benefits</b></p><ul><li>
Be a part of a company experiencing significant growth and making a real difference.</li><li>
Work on a small, collaborative, and high-performing team.</li><li>
Make a direct impact on the company's success.</li><li>
Flexible remote work environment.</li><li>
Competitive salary and benefits package.</li></ul><p>
 <b>3Si Perks</b></p><p>
3Si offers a professional and fun work environment. We recognize and value our employees and strive to create a supportive environment for our team. Here are some of the &quot;perks&quot; we provide to ensure our employees can thrive:</p><ul><li>
Competitive compensation with base salary range of $135k - $165k, plus annual bonus plan.</li><li>
100% Company sponsored Medical, Dental, Vision, STD, EAP, and voluntary life/AD&amp;D plans.</li><li>
Paid Time Off starting at 3 weeks per year and 11 paid holidays.</li><li>
401k retirement plan + match.</li><li>
Home office stipend upon hire and annually every January thereafter.</li><li>
Career development opportunities.</li></ul><p><i>
3Si provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.</i></p></div>

Senior Data Engineer

Realign

<div>Seattle, Washington 98039 Posted March 12th, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Full Time</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><p><b>Job Title:</b> PSA Engineer - Network Transmission <b>(Energy Domain)</b><br>
<b>Location &ndash; </b>Seattle, WA / Melbourne, FL<br>
<b>Contract</b></p><div><b>
Job Description</b></div><div><b>
Must Have Technical/Functional Skills</b></div><div>
5+ years of work experience in customizing and delivering Energy Management Systems preferbly e-terrra AEMS - Reliance</div><div>
5 + years of experience with C++, Java or other related language.</div><div>
5+ years of experience with GE&rsquo;s AEMS Reliance source design and development.</div><div>
5+ years of experience with electric utility industry practices.</div><div>
5 years of experience with LINUX and Windows Operating Systems</div><div>
5 years of experience with C, Java &amp; Oracle Database</div><div>
SQL, shell scripting, ability to read and interpret logs &amp; debug files</div><div>
Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.</div><div>
System configuration and Hands on Experience in GitHub and ClearCase</div><div>
5 years experience on Realtime or Mission Critical Systems</div><div>
Must have experience in picking up and installing fixes on live customer systems</div><div>
Proven track record of problem analysis, identification and resolution</div><div>
Strong troubleshooting &amp; debugging skills</div><div>
Good communication skills (verbal and written)</div><div>
MS office applications (Word, PowerPoint, Excel) and MS Outlook competency</div><div>
Reliance (Formerly known as XA/21) experience</div><div>
Object-Oriented programming techniques, Oracle, and/or system administration, is a plus</div><div></div><div><b><br>
Roles &amp; Responsibilities</b></div><div>
Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments. The responsibilities include: working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery</div><div></div><div><b><br>
Generic Managerial Skills</b></div><div>
Ensure customers&rsquo; success by fostering a balanced relationship that benefits both GE and the customer</div><div>
with the goal of producing the highest level of customer support and satisfaction. In this role, you will:</div><div>
Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.</div><div>
Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer&rsquo;s issue.</div><div>
Mentors staff in troubleshooting and analysis methods</div><p></p>
<p>Required Skills</p>
<p>CLOUD SECURITY ENGINEER</p> <p>DEVOPS ENGINEER</p> <p>DEVOPS SECURITY ENGINEER</p> <p>SENIOR EMAIL SECURITY ENGINEER</p></div>

PSA Engineer / Network Transmission (Energy Domain)-6

Northwest Open Access Network

<div><p><b>Job Title: </b>Field Engineer III</p>
<p><b>
Department:</b> Service Management Office &gt; Network Operation Center</p>
<p><b>
Reports to:</b> Field Engineering Manager</p>
<p><b>
Location:</b> Remote, but located in the Seattle, WA area</p><p></p><p><b><br>
Overview - About NoaNet</b></p>
<p>
NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in the Spokane, Washington area. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNet&rsquo;s members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at https://noanet.net/.</p><p></p><p><b><br>
CJIS Clearance Required:</b> Yes</p><p></p><p><b><br>
Career Overview</b></p>
<ul>
<li><b> </b>Field Engineers (FE) use their technical expertise and project management skills to provide critical network support to NoaNet customers. Doing so requires the application of a range of services and engineering solutions involving different modes of communication and information transfer, such as wireless telephony services, radio and satellite communications, optical, internet and broadband technologies.</li>
<li>Field Engineers are assigned a specific geographic area and are responsible for all order fulfilments therein. FEs work both independently and in concert with the NOC, Sales and OFT departments to meet customer needs. FEs use their own knowledge, experience, technical know-how and independent judgement to answer and resolve customer inquiries, engineer services, complete orders, facilitate and implement solutions. FE&rsquo;s provide a range of services and solutions to internal stakeholders, customers and network providers.
</li><li>Most FE work is carried out on an order/project basis with tight deadlines and well-defined milestones for delivering project objectives. FEs manage all aspects of service delivery including customer coordination and planning, service design and configuration, hardware installation, testing, performance verification and CSM (Customer Service Management). FEs also prepare detailed technical and operational documents to be utilized by the customer and/or other departments.</li></ul><br>
<p></p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Available for on-call support 24/7/365 (excluding scheduled PTO)</li>
<li>Consulting and engineering services to internal stakeholders, customers and network providers</li>
<li>Performs the technical evaluation needed to address a given concern</li>
<li>Prepares the technical documentation for systems and telecommunication solutions/requisitions</li>
<li>Daily travel to customer job sites</li>
<li>Planning and coordinating with customers</li>
<li>Provide network engineering expertise to network providers</li>
<li>Installation, testing and verification of network equipment</li>
<li>Configuring and troubleshooting Ethernet circuits (VLANs)</li>
<li>Configuring and troubleshooting Optical Networks (DWDM, SONET, etc.)</li>
<li>Collaboration with the NOC on turn-ups and maintenances</li>
<li>Performing maintenances</li>
<li>Maintaining inventory and updating records with new location of inventory</li>
<li>Updating records with up-to-date information on new installs and after maintenances of inventory and circuit information</li>
<li>Working with the NOC on the resolution of trouble tickets they are assigned and provide relevant and timely updates.</li>
<li>Advanced troubleshooting and assistance with lower tier of Field engineering the NOC and customers on trouble tickets and new turn-ups</li>
<li>Ensure all equipment needed is in hand for any network installs or maintenances</li>
<li>Review and comment on MOPs to ensure understanding of the work being performed and correctness of information in the MOP</li>
<li>Prepare and submit MOPs for localized network maintenances</li>
<li>Basic troubleshooting of HVAC systems</li>
<li>Installation of DC powered equipment</li>
<li>Providing OTDR shots to the NOC and engineering and troubleshooting of fiber breaks</li>
<li>Clearly labeling fibers and equipment and keeping records up to date as connections and/or equipment are added or removed</li>
<li>Provide training to Tier I and II field engineers</li>
<li>Be an escalation point for Tier I and II field engineers</li>
<li>Be a subject matter expert for the network and relevant procedures</li></ul><br>
<p></p>
<p><b>
Education, Training, Knowledge, Skills and Qualifications</b></p>
<ul>
<li>Understanding of IP/Ethernet routing and switching</li>
<li>Experienced with MPLS technologies</li>
<li>Experienced with Routing Protocols</li>
<li>Configuring and troubleshooting Ethernet circuits (VLANs) on a service provider network</li>
<li>Advanced network trouble-shooting skills, including familiarity with Wireshark, RFC2544, y.1564 and use of other packet analysis tools</li>
<li>Advanced knowledge of Core, Distribution, and Access layer designs and topologies</li>
<li>Familiarity with best network security practices</li>
<li>Knowledge and experience with process management and improvement techniques</li>
<li>Ability to independently manage projects from order through implementation</li>
<li>Ability to interface with a larger team on major projects</li>
<li>Ability to work with a small team to see localized network upgrades from start to finish</li>
<li>Strong organizational, coordination, written and verbal communication skills</li>
<li>Ability to work independently as well as in a team environment</li>
<li>Strong people skills and the willingness to be accountable for results</li>
<li>Ability to set own priorities as well as manage time responsibly</li>
<li>Must have excellent customer relationship skills</li>
<li>Demonstrated knowledge and understanding of Passive Optical Network (PON) systems, including deployment, and basic troubleshooting.</li>
<li>Working knowledge of wireless network links, including point-to-point and point-to-multipoint technologies.</li>
<li>Experience with one or more of the following vendors is highly desirable: ADVA, Nokia, Cisco, Juniper, and Cambium.</li></ul><br>
<p></p>
<p><b>
W</b><b>orking Conditions and Travel Requirements</b></p>
<ul>
<li>Ability to perform maintenance work as scheduled at night or early morning</li>
<li>Available for On-call 24/7/365 - network outages and priority projects -Excludes scheduled PTO</li>
<li>Must be able to lift and carry up to 50+ pounds</li>
<li>Standard office environment</li>
<li>Employee&rsquo;s desk must be adequate and designed to safely accommodate the equipment the employee must use, e.g. computer, printer, keyboard, monitor etc. and employee workstation must comply with NOANET&rsquo;s ergonomics standards.</li>
<li>Employee must have reliable connectivity to the internet to access NOANET via VPN.</li></ul><br>
<p></p>
<p><b>
Certifications Required</b></p>
<ul>
<li>Industry specific certifications are highly valued and can contribute toward education.</li>
<li>Certifications of preference; Nokia, CCNA (Cisco), Juniper certifications preferred.</li></ul><br>
<p></p>
<p><b>
Years of Experience required to meet minimum qualifications</b></p>
<ul>
<li>Minimum of three year of increasing responsibility and experience in a telecommunications central office OR Operations environment is required.</li></ul><br>
<p></p>
<p><b>
Level of Education required to meet minimum qualifications</b></p>
<ul>
<li>High School diploma or equivalent required.</li>
<li>Associates&rsquo; degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis.</li></ul><br>
<p></p>
<p><b>
Physical Requirements</b></p>
<ul>
<li>Ability to lift and carry up to 50 lbs. and work in cramped spaces and at heights.</li>
<li>Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties.</li>
<li>Visual and auditory acuity necessary to operate equipment and identify color-coding.</li>
<li>Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.)</li>
<li>Strength and coordination sufficient to perform job duties.</li>
<li>Reasonable accommodation will be provided to enable individuals with disabilities to perform the duties required.</li></ul><br>
<p></p>
<p><b>
Background /Security Conditions</b></p>
<ul>
<li>Must pass background check.</li></ul><br>
<p></p>
<p><b>
Driving Requirements</b></p>
<ul>
<li>Must maintain and possess a valid driver&rsquo;s license, proof of insurance, and a satisfactory driving record.</li></ul><br>
<p></p>
<p><b>
Location</b></p>
<ul>
<li>Must be a resident of Washington located in the Seattle area.</li></ul><br>
<p></p>
<p><b>
Salary</b></p>
<ul>
<li>Salary range $86k-$120k DOE.</li>
<li>This is a regular exempt position.</li></ul><br>
<p></p>
<p><b>
Benefits</b></p>
<ul>
<li>Defined Benefit Retirement Plan through the WA State Department of Retirement Systems</li>
<li>457b Optional Supplement Plan</li>
<li>Medical, Dental and Vision insurance</li>
<li>Accidental Death and Long Term Disability Plan<br>
</li>
<li>Combined Paid Leave</li>
<li>11 Paid Holidays</li></ul><br>
<p></p>
<p><b>
EEO: </b>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.</p><p></p><p><b><br>
Disclaimer: </b>The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.</p></div>

Field Engineer III (Seattle)

Aisles & Abroad

<div>
 Position Overview
 <br/>
 <br/>
 We are seeking dependable and customer-focused individuals to join our team as a Travel Support Specialist. This remote role focuses on assisting clients with travel-related inquiries, supporting reservation coordination, and ensuring a smooth and positive customer experience throughout the booking process.
 <br/>
 <br/>
 This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and training are provided.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to client inquiries regarding travel options, reservations, and itinerary details
  </li>
  <li>
   Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages
  </li>
  <li>
   Review travel information for accuracy, including dates, traveler details, and accommodations
  </li>
  <li>
   Provide timely updates and clear communication before and after travel
  </li>
  <li>
   Maintain organized records of client interactions and reservations
  </li>
  <li>
   Deliver professional and responsive customer support
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Customer-focused mindset with attention to detail
  </li>
  <li>
   Comfortable using online systems and digital platforms
  </li>
  <li>
   Ability to work independently in a remote environment
  </li>
  <li>
   Previous customer service, hospitality, or administrative experience is helpful but not required
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 What We Offer
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Structured onboarding and guided training
  </li>
  <li>
   Access to booking tools and travel supplier resources
  </li>
  <li>
   Ongoing professional development opportunities
  </li>
  <li>
   Flexible remote work environment
  </li>
  <li>
   Supportive and collaborative team culture
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Ideal Candidate
 <br/>
 <br/>
 This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Travel Support Specialist – Remote

State of Washington

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div><br>
<div><p><br>
<br>
<br>
<b>About WSDOT</b><br>
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!<br>
<br>
<b>The Opportunity</b><br>
WSDOT Northwest Region is seeking an Assistant Project Engineer (WMS2) for the Snohomish/King County Construction Office in Seattle, WA. Reporting to the Project Engineer, this position is responsible for assisting in the leadership, management, and delivery of assigned highway construction projects within the region&rsquo;s Capital Improvement and Preservation Program. This role applies advanced engineering and management principles to support the planning, budgeting, scheduling, and execution of complex construction contracts while ensuring compliance with agency standards and regulatory requirements. The Assistant Project Engineer also contributes to integrating projects into the surrounding environment, maintaining mobility for all users, and minimizing impacts to the traveling public through effective planning, coordination, and implementation of construction activities.<br>
<br>
<b>What to Expect</b><br>
This position assists the Project Engineer to lead an office of 20-25 professional and technical engineer FTEs. The highest classification managed is a Transportations Engineer 3. Oversight of General Engineering Consultant (GEC) support staff may also be required.</p><div></div><div><br>
Among the varied range of responsibilities held within this role, the Assistant Project Engineer will:</div><ul><li>
Strategically plan the budget, schedule, and workforce necessary to deliver the Capital Improvement and Preservation Program (CIPP).</li><li>
Work in partnership with the public, media, elected officials, contractors, and outside agencies to plan, build, maintain, and operate an efficient transportation system.</li><li>
Lead an office of professional and technical engineers, including interns, temporary employees, and engineering consultants, in the construction of multiple transportation improvement and preservation projects.</li><li>
Coordinate with the Design procurement team on Request for Proposal (RFP) development, lead meetings with Design-Builders, and contribute to proposal evaluations.</li><li>
Manage assigned projects in accordance with WSDOT policy and procedures to achieve scope, schedule, budget, and documentation objectives.</li><li>
Deliver projects in an environmentally responsible manner consistent with applicable laws.</li><li>
Report on the status of assigned projects to WSDOT Regional and Statewide Executive management.</li><li>
Coordinate with internal teams, external agencies, contractors, and the public to resolve conflicts and maintain project progress.</li><li>
Certify, using a Professional Engineer&rsquo;s stamp, that all WSDOT standards and policies were followed in construction change orders.</li></ul><div></div><div><b><br>
Qualifications</b></div><div>
To be considered for this opportunity, the following competencies are required:</div><ul><li><b>
Complex Project Delivery: </b>Proven competency in managing and delivering complex civil or structural engineering projects,<b> </b>including coordinating multidisciplinary teams and stakeholders, resolving technical issues, and<b> </b>ensuring compliance with engineering standards.</li><li><b>
Leadership, Management, and Regulatory Knowledge: </b>Strong ability to lead and collaborate across teams, supported by comprehensive knowledge of<b> </b>engineering principles, environmental regulations, and agency policies. Skilled in communicating<b> </b>technical information, coordinating with internal and external partners, and making informed decisions<b> </b>that align with regulatory requirements.</li><li><b>
Transportation Design and Construction Expertise: </b>Extensive experience applying engineering concepts to both transportation design and/ or construction,<b> </b>including the ability to interpret plans, evaluate constructability, identify risks, and implement solutions<b> </b>that improve project outcomes.</li><li><b>
Collaborative Problem-Solving: </b>Demonstrated ability to partner with diverse stakeholders to analyze, negotiate, and implement major<b> </b>design or construction changes, balancing technical requirements, project goals, and field conditions.</li><li><b>
Growth Mindset: </b>Actively demonstrates a commitment to learning and growth.</li><li><b>
Service-Oriented: </b>Takes action to meet the needs of others.</li></ul><div><br>
In addition to the competencies above, the following are also required:</div><ul><li>
Washington state Professional Engineering licensure, or the ability to obtain licensure in Washington State within one (1) year of employment, demonstrating the ability to apply advanced engineering principles and judgement in engineering projects.</li><li>
A valid driver&rsquo;s license and the ability to operate state-owned vehicles.</li><li>
Ability to travel within the region to safely perform site visits and inspections in dynamic field environments, including navigating<b> </b>uneven terrain, working near active traffic, and operating in all weather conditions to assess project<b> </b>progress and identify engineering or safety concerns.</li></ul><div><br>
It is preferred that qualified candidates also demonstrate:</div><ul><li><b>
Educational Foundation: </b>Demonstrated foundational knowledge of engineering principles and practices related to transportation or civil infrastructure projects, gained through experience and/or formal education.</li><li><b>
Project Delivery Experience:</b> Extensive experience in delivering design and/ or construction projects. WSDOT experience in project development, project delivery, and procuring projects through the design build or design-bid-build processes.</li><li><b>
Federal Compliance Knowledge:</b> Knowledge of FHWA processes and requirements related to delivering federally funded projects and ensure WSDOT meets federal stewardship obligations.</li><li><b>
Supervisory Experience:</b> Demonstrated ability effectively supervising and leading teams or personnel in a professional setting.</li></ul><div><ul><li><br>
<b><i>To review the full Position Description, please follow the directions in the Contact Us section of this posting.</i></b></li></ul></div><div><b><br>
Important Notes</b></div><ul><li>
This recruitment may also be used to fill additional positions per business needs.</li><li>
This position requires travel within the region to conduct site visits and inspections, and may also include travel to regional offices or Headquarters in Olympia, WA for training or policy review meetings.</li><li>
This position offers flexible/hybrid remote work options.</li><li>
The salary listed includes the legislative approved 5% salary premium for positions in King County.</li><li>
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.</li><li>
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.</li></ul><div><b><br>
Why WSDOT</b></div><ul><li>
Work-Life Balance &ndash; We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals&rsquo; lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.</li><li>
Paid Leave &ndash; In addition to 12 paid holidays, full-time employees may<i> </i>earn up to 25 paid vacation days per year!</li><li>
Tuition Assistance &ndash; Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.</li><li>
Plan For Your Future &ndash; WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.</li></ul><div></div><div><br>
Check out this video to learn more: Why WSDOT?</div><div><b><br>
How to Apply</b></div><p>
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the &ldquo;Work Experience&rdquo; portion of the application be completed in as much detail as possible.<br>
<br>
In order to be considered for this opportunity, please include the following with your online application:</p><ul><li>
An attached Resume outlining (in reverse chronological order) your experience to date.</li><li>
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.</li><li>
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the &ldquo;References&rdquo; section of the online application; does not require an additional attachment.</li></ul><p><b><br>
Please click the &quot;APPLY&quot; button to proceed.</b> Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.<br>
<br>
<i>WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.</i><br>
<br>
<i>WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit </i><i>www.uscis.gov</i>.<br>
<br>
<b>Contact Us</b><br>
For inquiries about this posting, you may contact the assigned Recruiter at Daisha.Jordan@wsdot.wa.gov . Please be sure to reference <b>26DOT-NWR-1W281e</b> in the subject line.</p></div></div></div><p></p>

Assistant Project Engineer (WMS2)

nSCALE

<p></p><div><div><div><div><div><p><b>About Nscale</b></p></div></div><div><br>
<div>
<p>Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.</p><br>
<p></p>
<p>
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.</p></div></div><br>
</div>
</div><p></p><div><div><div><div><p><b>About the Role (Job Purpose)</b></p></div></div><div><br>
<div>
<p>We're looking for a <b>Data Engineer</b> to help design, build, and operate the data foundations that underpin Nscale's platform, internal operations, and customer-facing capabilities.</p>
<p>
This is a <b>high-impact, early-stage role</b>. You'll work closely with Operations, Infrastructure, Platform Engineering, Product, and Commercial teams to turn raw operational signals &mdash; from GPUs, clusters, customers, and internal systems &mdash; into reliable, scalable data products that ensure delivery at a previously unseen pace. You'll help define <i>how data is collected, modelled, served, and trusted</i> across the company, and have the opportunity to build on Palantir Foundry, as well as other products.</p>
<p>
This role is ideal for someone who enjoys building data systems from first principles, thrives in ambiguous environments, and wants to see their work directly influence product decisions, platform reliability, and customer outcomes.</p></div></div><br>
</div>
</div><p></p><div><div><div><div><p><b>What You'll be Doing (Responsibilities)</b></p></div></div><br>
<div>
<div><h4 class="jobSectionHeader"><b>Data Platform &amp; Architecture</b></h4>
<div><ul><li>Design and build scalable, reliable data pipelines that ingest data from infrastructure, platform services, and business systems.</li></ul></div><div><ul><li><br>
Define data models and schemas that support operational workflows and use cases across the business, monitoring, and analytics.</li></ul></div><div><ul><li><br>
Clean, transform and structure the data to create a digital twin of Nscale.</li></ul></div><div><ul><li><br>
Implement permissioning and manage access and security of the Foundry implementation.</li></ul></div><h4 class="jobSectionHeader"><b><br>
Data Products &amp; Enablement</b></h4>
<div><ul><li>Create trusted datasets and metrics that power workflows and processes, internal tools, and customer-facing insights.</li></ul></div><div><ul><li><br>
Enable self-serve analytics by establishing clear data contracts, documentation, and semantic layers.</li></ul></div><div><ul><li><br>
Build use cases including but not limited to capacity planning, cost optimisation, reliability analysis, and customer reporting to drive our business forward.</li></ul></div><div><ul><li><br>
Collaborate with Product and Commercial teams to translate real-world questions into robust data solutions.</li></ul></div><h4 class="jobSectionHeader"><b><br>
Reliability, Quality &amp; Governance</b></h4>
<div><ul><li>Implement data quality checks, monitoring, and alerting to ensure data correctness and availability.</li></ul></div><div><ul><li><br>
Codify data lineage, freshness, and consistency across systems.</li></ul></div><div><ul><li><br>
Establish best practices around data versioning, access control, and governance appropriate for a fast-scaling company.</li></ul></div><div><ul><li><br>
Continuously improve system resilience and observability.</li></ul></div><h4 class="jobSectionHeader"><b><br>
Early-Stage Ownership &amp; Growth</b></h4>
<div><ul><li>Take end-to-end ownership of projects, from design through to production and iteration.</li></ul></div><div><ul><li><br>
Help define standards, tooling, and ways of working for data at Nscale.</li></ul></div><div><ul><li><br>
Contribute to technical decision-making as the company scales its platform and customer base.</li></ul></div><ul><li><br>
Act as a thought partner to engineers and operators, not just a service function.</li></ul></div></div><br>
</div>
</div><p></p><div><div><div><div><p><b>About You (Skills / Qualifications)</b></p></div></div></div><br>
<div>
<div><div><ul><li>Deep, hands-on experience building in <b>Palantir Foundry</b>, including ontology modelling, pipeline development, API integration, and large-scale data platform design.</li></ul>
<ul><li>Strong proficiency in <b>Python</b>, with experience applying data engineering libraries and frameworks (e.g. Spark, PySpark, Dask, pandas) to work with large, complex datasets.</li></ul>
<ul><li>Familiarity with <b>API-driven data integration</b>, including REST, GraphQL, and Foundry Action APIs.</li></ul>
<ul><li>Practical experience working in <b>Git-based development workflows</b>, including code reviews, version control, and CI/CD pipelines.</li></ul>
<ul><li>Comfort working in ambiguous, early-stage environments where requirements evolve quickly.</li></ul>
<ul><li>Strong communication skills &mdash; able to explain data concepts clearly to technical and non-technical stakeholders.</li></ul>
<ul><li>A bias toward ownership, pragmatism, and shipping useful solutions.</li></ul>
<p><b>
Nice to Have</b></p>
<ul><li>Experience with cloud platforms (AWS, GCP, Azure) and infrastructure telemetry.</li></ul>
<ul><li>Familiarity with distributed systems, monitoring data, or usage-based billing data.</li></ul>
<ul><li>Experience supporting customer-facing data products or platforms.</li></ul></div></div><br>
</div>
</div><p></p><div><div><div><div><p><b>What We Can Offer You</b></p></div></div></div><br>
<div>
<div><div><p>At Nscale, you'll find a <b>collaborative, supportive, and innovative environment</b> where your contributions spark real impact. We're building something extraordinary, and we want you at the core.</p>
<ul><li>Highly <b>competitive package</b> (base + equity) with <b>reviews every 12 months</b>.</li></ul>
<ul><li>Join the <b>fastest-growing tech startup</b>, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨</li></ul>
<ul><li>Expect a <b>dynamic progression plan</b> tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.</li></ul>
<ul><li><b>Human-First Flexibility:</b> We treat you as <b>humans first</b>. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.</li></ul>
<ul><li>Join our <b>thriving remote-first team</b>. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.</li></ul></div></div><br>
</div>
</div><p></p><div><div><div><div><p><b>Interview Process</b></p></div></div><p></p><div><div><br>
<ul><li>Phone screen</li></ul>
<ul><li>Coding interviews</li></ul>
<ul><li>Hiring Manager interview</li></ul></div></div></div></div><br>
<p>
</p><p></p><div><div><div><div><p><b>Equal Opportunities Statement</b></p></div></div><div><br>
<div>
<p>We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.</p>
<p>
If there's anything we can do to accommodate your specific situation, please let us know.</p>
<p>
The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.</p></div></div></div></div><br>
<p>
</p><p></p><div><p><i>For information on how Nscale handles candidate personal data, please see our Employee &amp; Candidate Privacy Notice: </i><i>Here.</i></p></div></div>

Data Engineer - Seattle, WA

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