customer support engineer (remote)

dining room host

front desk receptionist

hospitality customer service – hotel reservations (remote) Jobs in Seattle

travel support specialist – remote Jobs in Seattle

travel support specialist – remote

hospitality customer service hotel reservations remote

Careers In Travel | Destination Planners

<div>
 
 Job Title:
 
 Hospitality Customer Service - Hotel Reservations (Remote)
 
 
 
 Job Type:
 
 Flexible Schedule | Remote Work
 
 
 
 About Us
 
 
 
 We are a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.
 
 
 
 Position Overview
 
 
 
 We are seeking friendly, detail-oriented individuals to join our team as
 
 Hospitality Customer Service Representatives
 
 for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment.
 
 
 
 Key Responsibilities
 
 
 
 Communicate with clients to understand their hotel needs, preferences, and budgets
 
 
 Provide accurate information about hotel options, pricing, and amenities
 
 
 Assist clients with making and managing reservations
 
 
 Maintain accurate records of client interactions and bookings
 
 
 Respond to inquiries promptly and professionally via phone, email, or online platforms
 
 
 Collaborate with team members to ensure client satisfaction
 
 
 Stay current on travel trends, hotel offerings, and industry updates
 
 
 
 Requirements
 
 
 
 Strong communication and customer service skills
 
 
 Friendly, professional demeanor with attention to detail
 
 
 Ability to work independently and manage multiple tasks
 
 
 Basic computer proficiency and reliable internet connection
 
 
 Interest in hospitality, travel, and creating memorable guest experiences
 
 
 Previous experience in customer service, hospitality, or reservations is a plus but not required
 
 
 
 What We Offer
 
 
 
 Flexible, remote work environment
 
 
 Comprehensive training and access to industry tools and booking systems
 
 
 Supportive team culture and mentorship
 
 
 Income-earning possibilities based on performance
 
 
 Exclusive travel discounts and perks
 
 
 Opportunities for personal and professional growth
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Hospitality Customer Service – Hotel Reservations (Remote)

Aisles & Abroad

<div>
 Position Overview
 
 
 We are seeking dependable and customer-focused individuals to join our team as a Travel Support Specialist. This remote role focuses on assisting clients with travel-related inquiries, supporting reservation coordination, and ensuring a smooth and positive customer experience throughout the booking process.
 
 
 This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and training are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to client inquiries regarding travel options, reservations, and itinerary details
 </li>
 <li>
 Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages
 </li>
 <li>
 Review travel information for accuracy, including dates, traveler details, and accommodations
 </li>
 <li>
 Provide timely updates and clear communication before and after travel
 </li>
 <li>
 Maintain organized records of client interactions and reservations
 </li>
 <li>
 Deliver professional and responsive customer support
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Customer-focused mindset with attention to detail
 </li>
 <li>
 Comfortable using online systems and digital platforms
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Previous customer service, hospitality, or administrative experience is helpful but not required
 
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 
 <ul>
 <li>
 Structured onboarding and guided training
 </li>
 <li>
 Access to booking tools and travel supplier resources
 </li>
 <li>
 Ongoing professional development opportunities
 </li>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Supportive and collaborative team culture
 
 
 
 
 </li>
 </ul>
 Ideal Candidate
 
 
 This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Travel Support Specialist – Remote

Hotel Theodore

<div>A Lead Server assumes a supervisory role in a restaurant, hotel, or other hospitality setting. They are responsible for prompt and friendly attention to our guests as well as guiding a team of servers and ensuring the efficient execution of service operations. The Lead Server's key responsibilities include ensuring guest satisfaction, promoting staff efficiency, and facilitating the overall smooth operation of the establishment.
ESSENTIAL RESPONSIBILITIES<ul><li>
Serving as a host for all guests in the dining rooms and at catered events</li><li>
Creating and maintaining an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment in the dining rooms</li><li>
Maintaining high performance and behavioral expectations for the team.</li><li>
Ensuring dining rooms are set up with an upscale and professional appearance</li><li>
Overseeing completion of closing assignments, ensuring cleanliness of dining rooms and in the serving and kitchen prep areas</li><li>
Tracking inventory to ensure supplies are readily available and in stock for meals and events</li><li>
Assisting in standardizing methods and procedures and providing necessary training to team members to ensure they fully understand these requirements</li><li>
Providing department orientation to new servers and ongoing training, including correct facility procedures, safety codes, proper use of internal system, and menu items as needed</li><li>
Assisting with the coordination of catering functions and special events, including decorating, setup and break down, monitoring of food and beverage stations and staffing.</li><li>
Provide leadership to crew and shift managers guaranteeing great quality, customer service and cleanliness according to the public health code.</li><li>
Take orders from customers, input orders into micros, and obtain payment and provide change.</li><li>
Execute bartending duties and prepare service bar drinks (wine tasting flights, glass pours, cocktails, etc.)</li><li>
Provide exceptional guest services by communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen.</li><li>
Engage in high quality customer facing and focus service; cater to clientele with sensitive food allergies and custom dietary needs.</li><li>
Perform day to day supervision of staff, FOH and BOH, assign tasks and direct overall restaurant level operation performances.</li><li>
Assist in organizing competitive bartending events.</li><li>
Perform any financial responsibilities accurately and promptly.</li><li>
Develop training materials and script for upselling signature toppings.</li><li>
Perform bookkeeping activities and respond to inquiries regarding payroll and timekeeping.</li><li>
Recommend policy changes and effectively communicate all FOH policy and operating matters to staff</li><li>
All other duties assigned by managers and supervisors.</li></ul> 
SUPPORTIVE FUNCTIONS 
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:<ul><li>
Assist with any guest inquiry.</li><li>
Follow all company and safety and security policies and procedures.</li><li>
Report maintenance problems, safety hazards, accidents, or injuries.</li><li>
Perform other reasonable job duties as requested by direct and indirect Supervisors.
</li></ul>PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered &ldquo;inside&rdquo; if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.<ul><li>
Must be able to work in extreme temperatures like freezers (-10&deg;F) and kitchens (+110&deg;F), possible for one (1) hour or more.</li><li>
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.</li><li>
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
</li><li>Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.</li><li>
Must be able to lift up to 45 lbs. as needed.</li><li>
Must be able to push and pull carts and equipment weighing up to 250 lbs.
</li><li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. 
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:</li><li>
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.</li><li>
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.</li><li>
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.</li><li>
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.</li><li>
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.</li></ul>
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES<ul><li>
Exceptional customer service</li><li>
Demonstrates effective verbal and written communication skills</li><li>
Self-starter; highly motivated with high energy level</li><li>
Ability to lead and work together with a team</li><li>
Possesses a high degree of personal accountability, responsibility and independent decision-making abilities</li><li>
Proficiency in Microsoft Office products</li><li>
Must be able to work flexible hours, weekends and holidays</li><li>
Ability to work under pressure and meet deadlines.</li><li>
Creativity and attention to detail.</li><li>
Must be able to speak, read, write, and understand the primary language used in the workplace.</li><li>
Requires good communication skills, both verbal and written.</li><li>
Must have excellent customer relations skills.
</li><li>Must be detail oriented with outstanding organizational and communication skills.</li><li>
Must possess basic computational ability.
</li><li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.</li><li>
Self-driven and able to work independently.</li><li>
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.</li><li>
Must have a strong knowledge of drink preparation and applicable health standards.</li></ul>
EDUCATION<ul><li>
High school diploma or equivalent
</li></ul>EXPERIENCE<ul><li>
Minimum of three years of experience in the food or hospitality industry; fine dining experience preferred.</li></ul>
LICENSES OR CERTIFICATIONS<ul><li>
Current SERVSAFE certification or has successfully completed a sanitation course within the past year.</li><li>
Current food handler&rsquo;s card and other certification as required by federal/state/local law.</li></ul>
GROOMING 
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. 
 
ATTENDANCE 
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel&rsquo;s facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.</div>

Lead Server ("Mesero Lider")

<div>POSITION PURPOSE
Assist and support the General Manager with the maintenance and control of the hotel's financial operations. Depending on established ownership procedure and/or direction this may include but is not limited to accounts receivable, accounts payable, reconciliations, hotel daily deposits, giving change, daily revenue reporting, group and catering advance and final payment processing and tracking, assist Sales and Operations to ensure accurate and timely accounting support, assisting with recruiting, new hire onboarding, and training.
ESSENTIAL RESPONSIBILITIES<ul><li>
Coordinate all onsite accounting functions. Acts as a liaison for all corporate accounting requests.
</li><li>Verifies the accuracy and timeliness of all finance functions: daily and month end reporting payroll processing income audit accounts payable accounts receivable and cash and credit card management</li><li>
Ensure that all administrative procedures are in place and functioning effectively.
</li><li>Ensure compliance with property policies and procedures and all applicable laws.
</li><li>Ensure that accounting practices adhere to legal requirements and standards, including:<ul><li>
Preparing and filing of tax and license information returns</li><li>
Providing internal and external auditors with the information they need and implementing their recommendations
</li></ul></li><li>Establish and monitor cost and expense control systems and procedures to achieve budgeted operating results.
</li><li>Adhere closely to policies and procedures, practicing the highest standards of performance. Set the highest possible example in conduct, temperament, punctuality, and standards of work.</li><li>
Ensures monthly P&amp;Ls reflect accurate revenues expenses and cost of sales calculations. Facilitates monthly P&amp;L reviews to uncover challenges opportunities and trends</li></ul><ul><li>
Develop and Achieve Financial Goals.
</li><li>Summarize and forecast 90 days out for hotels revenues, expenses, and earning based on past, present and expected operations on monthly basis.
</li><li>Responsible for generating end of period reports on a timely basis. Complete monthly property financial package for the ownership group to include P&amp;L, SOI, GL and Balance Sheet.
</li><li>Prepare billing invoices and statements for direct bill accounts, group reservation block attrition and credit card guaranteed no shows as well as processes payments received.</li><li>
Prepare and finalize payroll. Monitor and audit staff records and comply with Federal, State, and local laws.</li><li>
Maintain files of hard copy, back up documentation for outstanding receivables, and paid bills,</li><li>
Responsible for the preparation and transmittal of letters requesting payment to outstanding/overdue accounts.</li><li>
Review and maintains accurate files on all contractual obligations
</li><li>Reconcile vendor statements and solve any discrepancies.</li><li>
Ensure that all Accounts Receivable billings go out with supporting backup for all charges in a timely manner.</li><li>
Ensure the collection and payment of applicable local, state, and federal taxes.
</li><li>Advise department management of desirable operational adjustments due to tax code revisions.
</li><li>Develop and implement financial and purchasing strategies, which are aligned with property objectives and internal control practices.
</li><li>Maintain and prepare the monthly tax-exempt worksheet and backup.</li><li>
Ensure that all invoices are prepped, coded ready for approval and entering. Proper prepping of invoices includes matching up packing slips and purchase orders to proper invoice.
</li><li>Maintain complete and accurate accounting files to handle vendor inquiries.</li><li>
Maximize cash flow by proactively managing accounts payable and accounts receivable functions.</li><li>
Prepare and provide balances of accounts receivable recap daily.</li><li>
Preparation of 30/60/90+ day aging report for review.</li><li>
Prepares daily deposits.</li><li>
Gives change to cashiers when needed.</li><li>
Thoroughly review the Daily Revenue Report prepared by Night Audit prior to sending to GM/Director of Finance or Corporate office.</li><li>
Maintain a variety of logs for tracking and tracing specific month end requirements</li><li>
Articulate policies and audits compliance of cash handling and credit positions and credit.</li><li>
Audit city ledger on a weekly basis and inform the General Manager of any credit risks or potential write offs.</li><li>
Audit all banquet charges as well as miscellaneous charges that are posted to master accounts for accuracy.</li><li>
Handle guest credit requests, confirms subsequent receipt of invoices, and assists in handling all guest inquiries.</li><li>
Researches and responds to credit card company inquiries and charge backs, documents, and maintains their files.</li><li>
Review and Manage Guest Ledger/checked out folios with outstanding or credit balances to determine if credit or bill is to be issued.</li><li>
Handle disputed charges, research, and attempt to resolve disputes, provide documentation to confirm accuracy of billing or issues credit as needed.</li><li>
Be prepared to advise the General Manager of all matters relating to accounting. Priorities as the General Manager establishes them shall be completed on a timely basis.
</li><li>Attend operations and leadership meetings.</li></ul>
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:<ul><li>
Assist with any guest inquiry.
</li><li>Report maintenance problems, safety hazards, accidents, or injuries.</li><li>
Complete safety training and certifications.</li><li>
May be asked to perform duties related to talent acquisition, new hire onboarding, and employee training.</li><li>
Perform other reasonable job duties as requested by direct and indirect supervisors.
</li></ul>PHYSICAL DEMANDS<ul><li>
Environmental conditions are inside, a job is considered inside if staff spends approximately 90 percent or more of the time inside. Temperature is moderate and controlled by office environmental systems.</li><li>
Must be able to sit at a desk for up to ten (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
</li><li>Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
</li><li>Must be able to lift up to 45 lbs. as needed.</li><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li><li>
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.</li><li>
Talking and hearing occur continuously in the process of communicating with staff, supervisors, subordinates, occasionally clients and ownerships.</li><li>
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.</li><li>
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
</li></ul>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:<ul><li>
Must be able to travel on occasion, as needed.</li><li>
Must be able to speak, read, write, and understand the primary language used in the workplace.</li><li>
Requires good communication skills, verbal, written and electronic.</li><li>
Considerable knowledge of complex mathematical calculations and computer programs.
</li><li>Must have excellent leadership capability and customer relations skills.
</li><li>Must be detail oriented with outstanding organizational and communication skills.</li><li>
Must possess intermediate computer skills.</li><li>
Intermediate excel skills (VLOOKUPs and Pivot Tables)</li><li>
Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.</li><li>
Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.</li><li>
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.</li><li>
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.</li><li>
Self-driven and able to work independently.</li></ul>
EDUCATION
High school or equivalent education required.
Bachelors degree preferred.
EXPERIENCE<ul><li>
2+ Years Accounting experience required</li><li>
Property level Hospitality accounting experience strongly preferred.
</li><li>Previous hotel/resort experience preferred.</li></ul>
LICENSES OR CERTIFICATIONS<ul><li>
Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.
</li></ul>GROOMING
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.</div>

Accounting Manager ("Gerente de Contabilidad")

Coast Hotels

Your company, your values, your career!
 
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
 
Job Title: Hotel Accountant
 Location: Seattle, WA
 Department: Finance & Accounting
 Reports to: Centralized Accounting Department (Corporate Office)
 
About the Role
 Coast Hotels is looking for a Hotel Accountant to support the Finance & Accounting team by providing accurate and timely financial and administrative work at the property level. This role focuses on managing accounts payable and receivable, recording daily financial transactions, and helping with monthly reporting. The Hotel Accountant plays an important role in keeping financial records organized, following company policies, and helping the hotel run smoothly.
 
Key Responsibilities
 Accounting & Financial Tasks
 <ul>
<li>Handle accounts payable and accounts receivable, including billing, collections, and posting of payments such as cash, checks, credit cards, and electronic transfers.</li>
<li>Maintain organized files, records, and statements for accuracy and compliance.</li>
<li>Reconcile assigned accounts daily or weekly and report any differences to the manager.</li>
<li>Research and resolve payment or billing issues quickly and accurately.</li>
<li>Assist with preparing monthly financial statements and other end-of-month duties.</li>
<li>Verify that charges, taxes, and calculations on invoices are correct and match contracts.</li>
<li>Review and approve credit applications following company policies.</li>
<li>Conduct food and beverage inventory counts and record results.</li>
<li>Enter data into accounting systems and create standard reports and statistics as needed.</li>
<li>Follow all Finance & Accounting procedures and company policies when completing tasks.</li>
</ul>
Team & Property Support
 <ul>
<li>Respond to internal and external financial questions and audit requests in a professional manner.</li>
<li>Support other team members and hotel departments as needed.</li>
<li>Ensure the safety and security of the property, guests, and team members when performing duties.</li>
<li>Represent the Finance & Accounting department as a professional and helpful Ambassador.</li>
</ul>
Other Duties
 <ul>
<li>Perform other duties as assigned by the Accounting Manager or Director of Accounting.</li>
<li>Look for ways to improve processes and increase efficiency within the department.</li>
</ul>
Skills & Qualifications
 <ul>
<li>High school diploma required; additional education in Accounting is an asset.</li>
<li>1–2 years of experience in accounting or related financial work.</li>
<li>Basic knowledge of accounts payable (A/P) and accounts receivable (A/R).</li>
<li>Detail-oriented with strong accuracy and organizational skills.</li>
<li>Proficient in Microsoft Office Suite, especially Excel.</li>
<li>Good communication and interpersonal skills.</li>
<li>Able to identify and solve problems effectively.</li>
<li>Professional phone manners and good conflict resolution skills.</li>
<li>Comfortable with learning and using accounting software.</li>
<li>Demonstrates Coast Hotels’ Core Values and thrives in a culture of accountability and teamwork.</li>
</ul>
Why Join Coast Hotels?
 At Coast Hotels, our people are at the heart of what we do. As a Hotel Accountant, you will help support daily operations, contribute to the financial success of the hotel, and gain valuable experience in a supportive and collaborative environment. We value accuracy, teamwork, and growth, and we’re proud to provide opportunities for development across multiple areas of hospitality and accounting.
 
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
 
Coast Hotels is an Equal Opportunity Employer
 Coast Hotels would like to thank all interested applicants
 Only those selected for an interview will be contacted
 
NO PLACE LIKE COAST !

Accounting Clerk

Warwick Hotels and Resorts

<div><div>Seasonal Position:</div> 
Compensation: $21.30 to 22.00 DOE plus tips
Benefits:
Medical, Dental &amp; Vision
Sick Time 1 hour for every 40 hours worked max of 56 hours
Paid Vacation 1st year 5 days, 2nd-4th years ten days, 5 to 9 years 15 days, ten years plus 20 days
Paid Holidays (8)
Hotel Discounts
Orca Transportation Subsidy<div><div>
POSITION PURPOSE
Greet and welcome arriving guests as they enter the hotel. Assist both arriving and departing guests with baggage handling and supervise door and luggage attendants with respect to same. Assist with all valet job duties such as parking and retrieving cars.<h1 class="jobSectionHeader"> 
ESSENTIAL FUNCTIONS</h1>
AVERAGE % OF TIME 
40% Welcome guests and maintain valet, and valet lanes in a professional manner. Provide door assistance and luggage service to guests. Assist with parking cars safely, retrieving cars, and vehicle checks and safety 
30% Escort guests to their rooms providing luggage assistance. Inform guests of all safety features and protocols for their ease. Maintain accurate and appropriate logs. 
10% Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles. Summon taxis upon request. 
10% Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. Handle all group baggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork. 
10% Maintain the check-in station for appearance, organization, and operational effectiveness. Ensure the department&rsquo;s uniforms, operational departmental areas and lobby are checked for cleanliness and organization, correcting as necessary.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. 
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. 
Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and effective operation of the hotel&rsquo;s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. 
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: 
<ul><li>
Update all relevant reports pertaining to the check-in process on a regular basis and communicate those changes to the line employee quickly and effectively.</li></ul> 
<ul><li>
When necessary, actively contribute to the successful operation of the department by labeling, handling, and/or storing guest luggage, delivering guest items on request, or checking guests in using the seamless check in system.</li></ul> 
<ul><li>
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.</li></ul> 
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: 
<ul><li>
Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li></ul> 
<ul><li>
Must be able to read and write to facilitate the communication process.</li></ul> 
<ul><li>Requires good communication skills, both verbal and written.</li></ul> 
<ul><li>
Must possess basic computational ability.</li></ul> 
<ul><li>Must possess basic computer skills.</li></ul> 
<ul><li>
Must be able to respond to guest requests and business volume quickly and efficiently.</li></ul><h4 class="jobSectionHeader"> 
Physical Demands</h4><ul><li>
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, will be required to work outside during the course of the day to assist with luggage and transportation. Length of time of these tasks may vary from day to day and task to task.</li></ul> 
<ul><li>
Must be able to stand and exert well-paced mobility for up to 4 hours in length.</li></ul> 
<ul><li>
Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis.</li></ul> 
<ul><li>
Must be able to exert well-paced ability in limited space.</li></ul> 
<ul><li>
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.</li></ul> 
<ul><li>
Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.</li></ul> 
<ul><li>
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.</li></ul> 
<ul><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.</li></ul> 
<ul><li>
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li></ul> 
<ul><li>
Requires manual dexterity to use and operate all necessary equipment.</li></ul> 
QUALIFICATION STANDARDS<h1 class="jobSectionHeader">
Education
</h1>High school or equivalent education preferred. 
Experience
Minimum one year previous supervisory experience preferred. Bell Services experience required.
Valet experience required 
Licenses or Certificates
Ability to obtain and/or maintain any government required licenses, certificates or permits. 
Grooming
All employees must maintain a neat, clean and well-groomed appearance per standards for safety of the worker and ease of guests to identify hotel employees.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.</div></div></div>

Warwick Seattle Hotel - Bellman

Marriott International

<div>Additional Information 
Job Number26050801 
Job CategoryEvent Management 
LocationSheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States, 98101 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
Pay Range: $82,000-$109,000 annually 
Bonus Eligible: Y
<div><div>JOB SUMMARY
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner&rsquo;s primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the event management or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Executing Event Operations
<ul><li>Solve problems and/or suggest alternatives to previous arrangements if necessary.</li></ul>
<ul><li>Leads pre-event and post-event meetings for assigned groups.</li></ul>
<ul><li>Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.</li></ul>
<ul><li>Manages customer budgets to maximize revenue and meet customer needs.</li></ul>
<ul><li>Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.</li></ul>
<ul><li>Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.</li></ul>
<ul><li>Manages group room blocks and meeting space for assigned groups.</li></ul>
<ul><li>Adheres to all standards, policies, and procedures.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
Executing the Sales and Marketing Strategy
<ul><li>Up-sells products and services throughout the event process.</li></ul>
<ul><li>Participates in customer site inspections and assists with the sales process when necessary.</li></ul>
<ul><li>Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).</li></ul>
Managing Profitability
<ul><li>Manages revenue and profitability associated with events.</li></ul>
<ul><li>Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.</li></ul>
<ul><li>Reviews billing and payments with clients.</li></ul>
Providing Exceptional Customer Service
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Makes presence known to customer at all times during entire event process.</li></ul>
<ul><li>Follows up with customer post-event.</li></ul>
<ul><li>Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with associates.</li></ul>
<ul><li>Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.</li></ul> 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<div>
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.</div><div> 
 
</div><div>Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 
</div><div></div> 
<div>Washington Applicants Only: Employees will accrue paid sick leave, 0.04359 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually.</div>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Senior Events Manager

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