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entry level call center representative fully remote

ADF Medical

<div>
 
 JOB OPENING-Call Center Representative (Entry Level &mdash; Fully Remote)
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a confident and friendly
 
 Entry Level Call Center Representative
 
 to join our patient support team fully remote. No prior call center experience needed &mdash; just great communication skills, a positive attitude, and a willingness to learn. If you're ready to launch your career from home &mdash; this opportunity is for you!
 
 
 
 Role:
 
 Call Center Representative (Entry Level)
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Handle inbound calls from patients and clients professionally and courteously
 </li>
 <li>
 Provide accurate information on services, appointments, billing, and general support
 </li>
 <li>
 Listen actively and respond to patient concerns with empathy and patience
 </li>
 <li>
 Document all call interactions accurately in our CRM and support systems
 </li>
 <li>
 Direct complex or sensitive inquiries to the appropriate team or department
 </li>
 <li>
 Follow company call scripts, guidelines, and communication standards
 </li>
 <li>
 Meet daily call handling targets and customer satisfaction benchmarks
 </li>
 <li>
 Maintain strict patient confidentiality in accordance with HIPAA guidelines
 </li>
 <li>
 Participate in paid training, onboarding, and ongoing coaching sessions
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive starting pay
 </li>
 <li>
 Paid training and onboarding
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible scheduling options including evenings and weekends
 </li>
 <li>
 Mentorship and ongoing support from team leaders
 </li>
 <li>
 Clear path for career growth within ADF Medical Services
 </li>
 <li>
 No experience needed &mdash; we will train you
 </li>
 </ul>
</div>

Entry Level-Call Center Representative-Fully Remote

IQVIA

<div>Seattle, United States of America | Full time | Home-based | R1539883</div>
 <div><div>Bi-lingual Pharmacy Support Call Center Representative 
Contract Remote Role &ndash; Location (Open to Remote US)</div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
Role Purpose:</div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div>
Job Responsibilities:</div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week under moderate supervision</li><li>
Multiple shifts available:</li></ul><h3 class="jobSectionHeader">
8:00 am - 5:00 pm EST
</h3><h3 class="jobSectionHeader">9:00 am &ndash; 6:00 pm EST</h3><h3 class="jobSectionHeader">
10:00am &ndash; 7:00pm EST</h3><h3 class="jobSectionHeader">
11:00 am &ndash; 8:00pm EST</h3><div>
Minimum Education &amp; Experience:</div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish)</li></ul><div>
The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</div><div>
IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Bi-lingual Pharmacy Tech Rep, 11a-8p ET (Home-based)

Crisis Connections

<div>Description:

Join the Front Line of Compassion
988 Crisis Call Specialist
Part-Time &amp; Full-Time | Fully Remote (WA, AZ, OH, TX) 
$26.79/hour | Union-Represented (OPEIU)
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you&rsquo;ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.
If you&rsquo;re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team. 
Why This Role Matters
The 988 Suicide &amp; Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.
Our approach centers dignity, respect, and non-judgment&mdash;meeting people where they are and helping them move toward safety and stability. 
What You&rsquo;ll Do
As a 988 Crisis Call Specialist, you will:<ul><li>
Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text</li><li>
Conduct suicide risk and behavioral health assessments and support de-escalation</li><li>
Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed</li><li>
Develop safety and action plans with individuals in crisis</li><li>
Connect callers to appropriate community resources and crisis response partners</li><li>
Accurately document interactions in the electronic health record</li><li>
Follow established 988 Lifeline protocols and performance standards</li><li>
Contribute to shared team goals for response times, availability, and quality care</li></ul>
Requirements:

What We&rsquo;re Looking For 
We&rsquo;re seeking candidates who bring both skill and heart to this work.
Required Qualifications:<ul><li>
High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor&rsquo;s degree + 1 year BH experience, Associate degree + 2 years BH experience)</li><li>
Strong verbal and written communication skills</li><li>
Ability to multitask across multiple software platforms in a fast-paced environment</li><li>
Ability to remain focused and grounded during emotionally intense conversations</li><li>
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.</li></ul>
Preferred Experience:<ul><li>
Crisis intervention or suicide prevention experience</li><li>
Behavioral health or contact center experience</li><li>
Knowledge of the King County public mental health system</li></ul>
Technology &amp; Work Environment 
This is a fully remote position, with requirements to support confidentiality and service quality:<ul><li>
Must reside in Washington, Arizona, Ohio, or Texas</li><li>
Reliable high-speed internet (wired connection preferred; no hotspots)</li><li>
Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)</li><li>
Quiet, private workspace suitable for confidential conversations</li><li>
Ability to sit or stand and use a headset for extended periods</li></ul>
A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request. 
Scheduling &amp; Pay<ul><li>
Multiple schedules available (part-time and full-time)</li><li>
$26.79 per hour</li><li>
Union-represented position (OPEIU)</li><li>
Paid training and onboarding</li><li>
Full Benefits</li></ul>
Our Commitment to Inclusion 
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Ready to Make a Difference?
If you&rsquo;re passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we&rsquo;d love to hear from you.
Apply today and help answer the call when it matters most.</div>

988 Crisis Call Specialist

The Miller Hull Partnership LLP

<div>Description:

Who We Are
The Miller Hull Partnership designs projects of consequence that celebrate the power of people and their natural surroundings. Our legacy of environmentally responsible buildings is inspired by the efficiency and elegance of passive systems and regional materials. We leverage the openness and flexibility of modernist form to celebrate connections inside and out.
With two studios bookending the West Coast in Seattle and San Diego, our work spans a wide range of project types including houses and cabins, mixed-use multifamily developments, corporate office buildings and towers, laboratories, K-12 schools, higher education buildings, city halls, community centers, libraries, fire stations, airports, international border crossings, and embassies.
Who We Seek
We are looking for highly self-motivated professionals who have&hellip;<ul><li>
A professional degree in interior design</li><li>
Ten (10) to Fifteen (15) years of post-graduate experience with interior focused projects.</li><li>
NCIDQ Certification (preferred but not required)</li><li>
Proficiency with Revit, Presentation software (Rhino, Lumion, Enscape) Adobe Creative Suite and MS Office platforms.</li><li>
Project knowledge as it relates to interior assemblies, finishes, casework, millwork and subsequent specification</li><li>
Contributed meaningfully to projects that required a high level of interdisciplinary collaboration.</li><li>
An eagerness to both learn from and teach others in a team environment.</li><li>
Excellent communication, problem-solving, and organizational skills.</li><li>
The ability to be detail oriented and a critical design thinker</li><li>
A refined interior design sensibility with a capacity to generate compelling presentations, graphics, diagrams, hand-sketches and renderings.</li><li>
A commitment and interest in pushing new design frontiers at the intersection of social equity and environmental sustainability.</li><li>
An understanding and interest in material exploration, research and project knowledge, particularly with how it relates to Red List chemicals</li><li>
A high level of engagement with their work and deep curiosity about its relationship to broader issues.</li></ul>
What We Offer
We intentionally foster a rich, engaging studio environment where team members enjoy&hellip;<ul><li>
A minimum of 132 hours of paid time off annually, which increases commensurately with experience level and tenure.</li><li>
80 paid holiday hours per year (10 flexible holiday days)</li><li>
Fully paid top quality medical, dental, and vision coverage for employees; subsidized 25% dependent coverage.</li><li>
401(k) retirement plan with 5% matching and annual profit-sharing contributions.</li><li>
Fully paid ORCA regional transit pass.</li><li>
Flexible spending accounts for healthcare, dependent care, and parking expenses.</li><li>
Fully paid long-term disability, accidental death &amp; dismemberment and life insurance coverage.</li><li>
16 hours per year paid time to spend volunteering in your community.</li><li>
24 hours per year paid time to engage in professional development activities and an associated $500 stipend to cover course or conference registration fees.</li><li>
Reimbursement for NCIDQ exams.</li><li>
Fully paid IIDA or AIA membership.</li><li>
Weekly paid Design Panel time where the whole office gets together to discuss project work.</li><li>
Annual holiday party, annual retreat, annual ski outing, and lots of informal happy hours.</li></ul>
The base annual salary range for this position is between $100,000 and $115,000 and does not include the value of bonuses, profit-sharing, and other benefits noted above.
We greatly value our culture of collaboration and mentorship and have established minimum required core hours for our entire team to be in-person together in our two studios. Remote work options are available outside of these core hours.
Requirements:

What You'll Do
As a team member with us your responsibilities will include&hellip;<ul><li>
Developing space planning concepts and generating program documents.</li><li>
Collaboration with the design team to help shape the user experience at a variety of project types and scales: core and shell to interior TI focused projects.</li><li>
Extensive experience with technical aspects of interior architecture and assembling construction documents for interior environments including millwork and detailing.</li><li>
Working with a project team including multidisciplinary coordination and collaboration.</li><li>
Demonstrating a high level of understanding of design concepts and ability to apply and execute assigned tasks and responsibilities which further the design concept.</li><li>
Being flexible and effective in order to work on multiple projects in various stages of development and scale.</li><li>
Well-versed with selection of color palettes, material presentations &amp; design selection and specification of FF&amp;E</li></ul>
How to Apply
All materials must be submitted through this Paylocity portal. Please note the following as you complete your application.<ul><li>
Answer all application questions completely and concisely.</li><li>
Attach a cover letter introducing yourself and outlining your interest in the position.</li><li>
Attach a resume outlining your relevant education, experience, and accomplishments.</li><li>
Attach (or provide a link to) a portfolio that clearly demonstrates your past work and its relevance to this position. We appreciate seeing examples of both analog and digital craft, as well as a mixture of technical drawings, conceptual diagrams, and renderings.</li><li>
Attachments cannot exceed 10 MB in size.</li><li>
All applications will be held in the strictest confidence.</li><li>
No expenses related to submittal, interview, or relocation will be reimbursed by Miller Hull.</li><li>
Only qualified candidates will be contacted for further information and potential interviews.</li><li>
Applications must be submitted no later than Sunday May 17, 2026, but may be considered on a rolling basis.</li></ul>
What to Know
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate as the working environment is open and has no doors or cubicles.
Equal Opportunity<ul><li>
We are committed to the principle of equal opportunity for all applicants and employees.</li><li>
We value diversity and recognize that people with different backgrounds, cultures, skills, and experiences bring new ideas and perspectives that benefit all. We embrace differences and strive to listen to and meet the changing needs of the workforce and surrounding communities in which we do business.</li><li>
All qualified applicants will receive consideration for employment without regard to any legally protected characteristics.</li><li>
If you need accommodation to respond to this ad, please call or send a message to (206) 682-6837.</li></ul></div>

Interior Designer with 10-15 Years Experience

<div>Description:

988 Crisis Services Clinician &mdash; Night Shift (Remote)
Make a life-saving impact when it matters most.
When the world is quiet, crisis doesn&rsquo;t stop. As a Night Shift 988 Crisis Services Clinician, you&rsquo;ll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours&mdash;providing calm, expert guidance in moments of highest need.
This role is ideal for experienced clinicians who prefer nights, value autonomy, and thrive as the senior clinical presence during overnight operations. 
Schedule Designed for Night Owls<ul><li>
Night Shift: Thursday&ndash;Saturday, 12:00 AM &ndash; 8:00 AM (Pacific Time)</li><li>
Call Team assignment</li><li>
Fully remote (candidates must reside in WA, AZ, OH, or TX)</li></ul> 
About the Program
988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours. 
Position Summary
The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide &amp; Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.
Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations. 
Why Work the Night Shift?<ul><li>
Increased clinical autonomy and leadership responsibility</li><li>
Fewer competing demands and distractions</li><li>
Strong camaraderie with overnight teams</li><li>
Opportunity to make a meaningful impact during peak-risk hours</li></ul> 
Key Responsibilities<ul><li>
Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts</li><li>
Support staff with suicide risk assessment, de-escalation, and crisis intervention</li><li>
Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources</li><li>
Provide real-time coaching, consultation, and feedback to staff</li><li>
Ensure accurate and timely documentation in the electronic health record</li><li>
Ensure compliance with all 988 program standards, policies, and procedures</li><li>
Promote a professional, respectful, and supportive virtual team environment</li></ul>
Requirements:
<ul><li>Master&rsquo;s degree in psychology, counseling, social work, or a related field</li><li>
Mental Health Professional (MHP) status as defined by Washington State</li><li>
Active Washington State credential or license, including:
<ul><li>LICSW or LSWAIC</li>
<li>LMHC or LMHCA</li>
<li>LMFT or LMFTA</li>
<li>Psychologist or Psychiatrist</li>
<li>Agency Affiliated Counselor (AAC)</li>
</ul></li><li>Minimum of two years of crisis intervention experience</li><li>
Strong verbal, written, and typing skills</li><li>
Ability to work effectively in a remote, fast-paced overnight environment</li></ul>
Preferred Qualifications<ul><li>
Call center, hotline, or telephone assessment experience</li><li>
Experience within public mental health systems (especially King County)</li><li>
Additional training or certification in suicide prevention or trauma-informed care</li></ul>
Compensation &amp; Union Representation<ul><li>
$37.24 per hour + $4.00 an hour differential for working the night shift.</li><li>
OPEIU union-represented position</li></ul>
Benefits &amp; Support<ul><li>
Excellent medical, dental, and vision coverage - Click here to see all our benefits</li><li>
Generous Paid Time Off and 12 paid holidays</li><li>
Annual wage increases</li><li>
403(b) retirement plan</li><li>
ORCA transit pass discount</li><li>
Free parking</li><li>
Flexible scheduling</li><li>
Self-care tools and weekly check-ins with your supervisor</li><li>
Commitment to diversity, equity, and inclusion&mdash;BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply</li></ul>
Working Conditions
This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided. 
Join Us
If you&rsquo;re a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we&rsquo;d love to hear from you.
Your calm presence could be someone&rsquo;s lifeline.</div>

988 Crisis Services Clinician (Overnight)

University Of Washington

<div>Job Description
Position Purpose:
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to building stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives, and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UWIT is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers, and global research operations. UWIT collaborates with University partners to advance teaching, learning, innovation, and discovery at the UW.
This position exists to provide first-line, ITIL-aligned Network Operations Center (NOC) support for the University&rsquo;s enterprise network services. The NS8 NOC Analyst monitors network events, restores service during incidents, fulfills standard network service requests, and escalates complex issues to engineering and other resolver groups. The role supports the unit&rsquo;s overall operations by ensuring consistent day-to-day operational coverage (9&ndash;5, M&ndash;F), maintaining accurate ITSM records/communications, and participating in a rotating on-call function to help sustain service availability beyond business hours. 
 
Position Complexities:
The most demanding aspects of the position include quickly assessing and prioritizing multiple simultaneous alerts/incidents, determining service impact with incomplete information, and coordinating timely escalation while maintaining clear customer communications. The role requires disciplined adherence to ITIL practices (event vs. incident vs. request), change controls, and documentation standards while troubleshooting Cisco and Juniper environments under time pressure. Additional complexity comes from balancing hybrid work expectations with operational needs, executing repeatable procedures precisely, and supporting after-hours restoration activities during on-call rotations. 
 
Position Responsibilities:
 
1) Event Management &amp; Monitoring (35%)
<ul><li>Monitor network health using approved monitoring/observability platforms (alerts, dashboards, syslog/SNMP/telemetry).
</li></ul><ul><li>Perform event correlation and initial impact assessment; distinguish events from incidents and service requests using defined criteria.
</li></ul><ul><li>Acknowledge, categorize, prioritize, and document events; trigger incident records when service impact is suspected/confirmed.
</li></ul><ul><li>Maintain situational awareness during active events and ensure timely handoffs between shifts.
</li></ul>2) Incident Management (30%)
<ul><li>Serve as first-line responder for network incidents; restore service as quickly as possible following runbooks/standard operating procedures.
</li></ul><ul><li>Perform initial diagnosis on Cisco and Juniper devices (interface status/errors, VLAN/trunk checks, routing adjacency checks, log review, reachability tests).
</li></ul><ul><li>Escalate to Network Engineering/Security/Telecom/vendors per escalation matrix; provide clear technical notes, timestamps, and collected evidence.
</li></ul><ul><li>Provide customer-facing status updates and maintain incident records through resolution and closure, including restoration validation.
</li></ul>3) Request Fulfillment (Service Requests) &amp; Standard Changes (15%)
<ul><li>Process network-related service requests (e.g., port activations, VLAN assignments, access changes) according to catalog/work instructions.
</li></ul><ul><li>Execute pre-approved standard changes using templates and peer-reviewed procedures; ensure required approvals/records are in place.
</li></ul><ul><li>Validate outcomes, update documentation/CMDB fields as directed, and close requests with complete work notes.
</li></ul>4) Problem Management Support (10%)
<ul><li>Identify recurring incidents and trends; flag candidates for problem records and contribute supporting data (logs, timelines, symptoms, affected services).
</li></ul><ul><li>Participate in post-incident activities (incident review inputs, known error documentation, workaround capture).
</li></ul><ul><li>Suggest monitoring/runbook improvements to reduce repeat incidents and improve mean time to restore service.
</li></ul>5) Configuration Management (CMDB/Asset) &amp; Knowledge Management (5%)
<ul><li>Maintain accurate device/service records as assigned (inventory attributes, location, ownership, support group, maintenance windows).
</li></ul><ul><li>Create and update knowledge articles/runbooks (troubleshooting steps, escalation paths, standard change procedures).
</li></ul><ul><li>Ensure documentation reflects current operational practice and supports consistent service delivery.
</li></ul>6) Communication, Stakeholder Coordination &amp; Continual Improvement (5%)
<ul><li>Coordinate with internal teams during incidents/changes; ensure timely, consistent communications using approved channels.
</li></ul><ul><li>Participate in shift handoffs and continual improvement activities (metrics review, process feedback, training). 
</li></ul><div> 
Minimum Qualifications:
 
<ul><li>Bachelor&rsquo;s Degree in Computer Science &amp; Engineering (CSE), Information Systems, Informatics, Electrical &amp; Computer Engineering (ECE) or a related field or experience.
</li><li>Minimum 1 year experience (professional, internship, student, or lab) performing network operations tasks aligned to structured processes (ticketing, runbooks, escalation).
</li></ul></div><ul><li>Hands-on exposure to Cisco and Juniper devices: ability to navigate CLI, collect &ldquo;show&rdquo; outputs, interpret interface counters, and support basic troubleshooting.
</li></ul><ul><li>Understanding of core networking concepts: TCP/IP, subnetting, VLANs/trunking, STP basics, routing fundamentals (OSPF/BGP concepts), DNS/DHCP concepts.
</li></ul><ul><li>Experience supporting Incident Management behaviors: prioritization by impact/urgency, clear documentation, timely escalation, and restoration validation.
</li></ul><ul><li>Experience working in a service-oriented environment with customer communications and adherence to defined procedures. 
</li></ul><div> 
Working Environmental Conditions:
 
<ul><li>Work is performed in a NOC/office and remote environment with extended periods at a computer workstation monitoring multiple systems.
</li></ul></div><ul><li>Schedule: 1st shift, 9:00am&ndash;5:00pm, Monday&ndash;Friday.
</li></ul><ul><li>Hybrid work: expected to be on-site two (2) days per week; remaining days may be remote, based on operational requirements.
</li></ul><ul><li>Rotating on-call: participation in a rotating on-call schedule is required to support after-hours incident response and service restoration per defined response expectations.
</li></ul><ul><li>Work includes time-sensitive incident response requiring sustained attention, accurate recordkeeping in the ITSM tool, and frequent coordination with resolver groups.
</li></ul><ul><li>Occasional on-site presence outside normal hours may be required for major incidents, approved changes, or coordination with other teams.
</li></ul>operational requirements.
<ul><li>Rotating on-call: participation in a rotating on-call schedule is required to support after-hours incident response and service restoration per defined response expectations.
</li></ul><ul><li>Work includes time-sensitive incident response requiring sustained attention, accurate recordkeeping in the ITSM tool, and frequent coordination with resolver groups.
</li></ul><ul><li>Occasional on-site presence outside normal hours may be required for major incidents, approved changes, or coordination with other teams. 
</li></ul><div> 
Other Comments:
 
<ul><li>This is an entry-level (NS8) NOC role focused on consistent execution of ITIL-aligned operational practices: Event Management, Incident Management, Service Request Management, Change Enablement (standard changes), and support for Problem Management.
</li></ul></div><ul><li>The role emphasizes restoring service quickly and safely, maintaining high-quality ticket documentation, and following established runbooks/escalation paths.
</li></ul><ul><li>The position is hybrid (two days/week on-site) and includes a rotating on-call responsibility.
</li></ul><ul><li>Success in the role requires strong customer service, clear written communication, attention to detail, and the ability to remain calm and methodical during outages.
</li></ul><ul><li>A satisfactory outcome from a criminal history verification may be required prior to hire.
</li></ul>Compensation, Benefits and Position Details
Pay Range Minimum:
$76,788.00 annual
Pay Range Maximum:
$108,000.00 annual
Other Compensation:
<ul><li></li></ul>Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives &ndash; on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .</div>

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