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customer care specialist, operations Jobs in Istanbul

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customer service specialist Jobs in Istanbul

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account manager

b2c customer support agent Jobs in Istanbul

b2c customer support agent

customer support manager

Eaton

<div><div>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.</div><div>
</div><div>
Our EMEA Business Service Center (BSC) in Budapest is Eaton&rsquo;s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.</div><div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do:</b></h2>
</div><div><p>
We seek a<b> Customer Support Manager </b>(&quot;cluster&quot; of Sales Zones) to coordinate the order to invoice and claim management services for a group of country sales organizations combined into a &quot;cluster&quot; of Sales Zones. It includes: providing to external customers interactions with Eaton in a &quot;easy way of doing business&quot; via calls, digital channels /or systems integration (EDI, Order Center, Configurations and Quotes), alining work and SLAs with respective Country Sales Organizations (CSOs) and Zones to accomplish partnership programs expectations in flow and project businesses; managing different teams of Customer Support Representatives (CSR) within the scope of the &quot;cluster&quot; supporting different customer types of flow, project businesses and strategic accounts across multiple product lines to meet objectives of Eaton EMEA Electrical Sales. The <b>Customer Support Manager</b> ensures deployment of EMEA starndard processes and practices, further develops the service levels to our customers in line with the company goals and aligns synergies with Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions.</p><ul><li>Full coordination of customer support services from order to delivery and billing, including a specific type of customer either flow /or project businesses, which can include multiple product lines and respective sequencing of orders to fulfill external customer project</li><li>Manages a variety of pre-sales or post-sales services coordinating a medium-size team of Customer Support Representatives within busines scope (flow or project business)</li><li>Responsible for leading the development of the Customer Support Representatives and Customer Support Supervisors in different roles (observe, guide and support performance, enable the develop of the team members by coaching and training activities, conduct the performance evaluation, regular discussions at minimum quarterly)</li><li>Manages development and monitoring of KPI&rsquo;s (SLAs, FPY, Backlogs, NPS, etc.) related the business performance metrics, areas for improvement and allocation of resources</li><li>Drives the deployment of standard processes and procedures to ensure consistent sales support, EQMS compliance and customer satisfaction</li><li>Responsible for continuous improvement of data &amp; processes by applying Problem Solving for detail understanding of the root-causes of quality defects</li><li>Manages all external customer backlog changes and business dynamics such as preparation to support price increases, sales volumes up &amp; downs, specific product situations (quality issues, logistic changes, etc.)</li><li>Applies CIF tools to coordinate his/her CSR team(s) and supports other CI and Training activities to ensure business continuity and manning strategy</li><li>Coordinates a close cooperation with other departments connected to pre-sales and post-sales steps such as import/export, supply chain and master data management, eventually multiple product lines; ongoing communication about weekly performance to respective CSOs and Sales Account Mgrs. in scope</li><li>Collaborates with Customer Experience Leadership towards future strategy and synergies across other &quot;&quot;clusters&quot;&quot; of Sales Zones Customer Support, Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions, and also with Technical Support, Quotations ans Services when appropriate</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li><li>
5+ years of experience in managing customer support teams</li><li>
Experience in managing hybrid teams (onsite and remote) is a big plus
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:</b></h2>
</div><div><ul><li>Strong English communication skills</li><li>
Any additional European language is a big plus: critical for alignment with Sales Zones in the EMEA region</li><li>
Good practical knowledge on ERP - SAP/Oracle; e-Commerce; CIF (Continuous Improvement Framework); Case Mgmt.; new tools in future also includes CPQ; Salesforce; EQMS compliance</li><li>
Understanding of Health &amp; Safety rules</li><li>
Outstanding negotiation and interpersonal skills</li><li>
Ability to build and maintain positive customer relationships</li><li>
Drive for results</li><li>
Demonstrated ability to take ownership of an assignment and customer satisfaction</li><li>
Strong people management skills</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)</li><li>
Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing</li><li>
Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance</li><li>
Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching</li><li>
Dog-Friendly: Bring your furry friend to work in our dog-friendly office</li><li>
Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience</li><li>
Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed</li><li>
Social Responsibility: Join a socially responsible organization committed to making a positive impact</li><li>
Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Customer Support Manager (Emerging Zone)

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 <strong>
  Customer Services Manager
 </strong>
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
  </li>
  <li>
   Monitor the timely communication of product requests and follow up product delivery status
  </li>
  <li>
   Being fully responsible of order to invoice process and customer collaboration agenda
  </li>
  <li>
   Manage and monitor customer accounts to ensure timely payments
  </li>
  <li>
   Collaborate with sales and finance teams on customer account matters
  </li>
  <li>
   Generate regular reports on accounts receivable status and aging
  </li>
  <li>
   Manage product exchange and return processes efficiently and effectively
  </li>
  <li>
   Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
  </li>
  <li>
   Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
  </li>
  <li>
   Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
  </li>
  <li>
   Monitor and evaluate the performance of team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
  </li>
  <li>
   Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
  </li>
  <li>
   Familiarity with regulatory requirements in the healthcare industry
  </li>
  <li>
   Excellent verbal and written English communication skills
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Excellent communication and customer relationship skills
  </li>
  <li>
   Analytical thinking ability and result-oriented approach
  </li>
  <li>
   Knowledge of logistics and Warehouse management
  </li>
  <li>
   Ability to manage product exchange and return processes efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Customer Services Manager

Resolution7

<div>
 <p>
  <strong>
   &Idot;&scedil; Tan&inodot;m&inodot;:
  </strong>
 </p>
 <p>
  Ofisimizin g&uuml;nl&uuml;k i&scedil;leyi&scedil;ine destek verecek, misafir ve ziyaret&ccedil;ileri kar&scedil;&inodot;layacak, telefon ve y&ouml;nlendirme s&uuml;re&ccedil;lerini y&ouml;netecek, d&uuml;zenli ve sistemli &ccedil;al&inodot;&scedil;may&inodot; benimseyen ekip arkada&scedil;&inodot; ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   G&ouml;rev ve Sorumluluklar:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ziyaret&ccedil;i ve misafirleri g&uuml;ler y&uuml;zle kar&scedil;&inodot;lamak, ilgili birimlere y&ouml;nlendirmek
  </li>
  <li>
   Ofise giri&scedil;&ndash;&ccedil;&inodot;k&inodot;&scedil; kay&inodot;tlar&inodot;n&inodot; tutmak ve takibini yapmak
  </li>
  <li>
   Telefon trafi&gbreve;ini y&ouml;netmek, aramalar&inodot; ilgili ki&scedil;ilere aktarmak
  </li>
  <li>
   Ofis i&ccedil;erisindeki y&ouml;nlendirme ve idari s&uuml;re&ccedil;lere destek vermek
  </li>
  <li>
   G&uuml;nl&uuml;k d&uuml;zenin ve ofis i&scedil;leyi&scedil;inin s&uuml;reklili&gbreve;ini sa&gbreve;lamak
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Aranan Nitelikler:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   En az lise mezunu
  </li>
  <li>
   Diksiyonu d&uuml;zg&uuml;n, ileti&scedil;im becerileri g&uuml;&ccedil;l&uuml;
  </li>
  <li>
   Detaylara &ouml;nem veren, dikkatli, sistemli ve prensipli &ccedil;al&inodot;&scedil;abilecek
  </li>
  <li>
   Dinamik &ccedil;al&inodot;&scedil;ma temposuna ve y&ouml;nlendirme yetene&gbreve;ine sahip
  </li>
  <li>
   G&uuml;ler y&uuml;zl&uuml;, d&uuml;zenli ve sorumluluk sahibi
  </li>
  <li>
   Tercihen benzer pozisyonda deneyimli
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Ccedil;al&inodot;&scedil;ma Ko&scedil;ullar&inodot;:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Tam zamanl&inodot;
  </li>
  <li>
   Hafta i&ccedil;i &ccedil;al&inodot;&scedil;ma (08:30 &ndash; 17:30)
  </li>
  <li>
   Kurumsal, d&uuml;zenli ve destekleyici bir &ccedil;al&inodot;&scedil;ma ortam&inodot;
  </li>
 </ul>
</div>


Ofis Destek ve Danışma Görevlisi

Signify

<div></div><div><div>Istanbul, T&uuml;rkiye
</div><div><div>Category</div>
 Service
</div><div><div>Posted Date
 </div>10/23/2025
</div><div><div>Job Id</div>
 361261</div></div>
<br><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><ul><li><div>
Field Support</div><ul><li><div>
Conduct site visits to verify installations, inspect failed products, and pick up samples for analysis.</div></li><li><div>
Visit wholesalers and partners to handle under-warranty product checks and returns.</div></li><li><div>
Perform simple repairs, adjustments, or replacements under supervision.</div></li></ul></li><li><div>
Case Handling</div><ul><li><div>
Manage &ldquo;easy&rdquo; after-sales cases (straightforward complaints, inquiries, and requests).</div></li><li><div>
Support Resolution Manager in ticket creation, documentation, and case updates in SAP Service Cloud.</div></li><li><div>
Assist in preparing feedback reports and technical findings for Quality and Business teams.</div></li></ul></li><li><div>
Customer &amp; Partner Interaction</div><ul><li><div>
Act as a first-line contact for customers and wholesalers in basic product-related complaints.</div></li><li><div>
Ensure clear, timely, and professional communication in all customer interactions.</div></li><li><div>
Build trust with partners and customers through reliable and accurate support.</div></li></ul></li><li><div>
Learning &amp; Growth</div><ul><li><div>
Gain deep knowledge of lighting products, systems, and controls.</div></li><li><div>
Learn warranty processes, customer service workflows, and technical troubleshooting methods.</div></li><li><div>
Develop financial and commercial awareness to understand service cost drivers.</div></li><li><div>
Participate in internal training to grow towards a Resolution Manager profile.</div></li></ul></li></ul><div></div><h3 class="jobSectionHeader"><b>
About You (Requirements &amp; Profile)</b></h3><ul><li><div>
Currently completing or recently graduated with a Bachelor&rsquo;s in Electrical Engineering (or related technical degree).</div></li><li><div>
Interest in customer service, lighting technology, and field operations.</div></li><li><div>
Interest in software, programming, or system integration (e.g., AI, IoT, or lighting control protocols and lighting control systems)</div></li><li><div>
Strong problem-solving skills and ability to perform technical inspections and simple repairs.</div></li><li><div>
Good customer communication skills (Turkish + English).</div></li><li><div>
Proactive, reliable, and able to work independently under supervision.</div></li><li><div>
Willingness to travel for site visits within Turkey.</div></li><li><div>
Passion for developing a career in After Sales / Customer Service.</div></li></ul><div></div><h3 class="jobSectionHeader"><b>
Development Path</b></h3><ul><li><div>
Learn after-sales processes, perform field support, and handle simple cases</div></li></ul></div>

Intern - Field Technician

Sütaş Group

<div>
 <p>
  S&uuml;t&uuml;n iyili&gbreve;i ve bereketini yayma misyonu ile &ccedil;al&inodot;&scedil;an ve her biri i&scedil;inin uzman&inodot; 5.000 &ccedil;al&inodot;&scedil;ma arkada&scedil;&inodot;m&inodot;z&inodot;n yan&inodot; s&inodot;ra sat&inodot;&scedil; da&gbreve;&inodot;t&inodot;m grubundaki i&scedil; ortaklar&inodot;m&inodot;z ile birlikte 7.500 ki&scedil;ilik b&uuml;y&uuml;k bir aileyiz.
 </p>
 <p>
  Her ge&ccedil;en g&uuml;n b&uuml;y&uuml;yen S&uuml;ta&scedil; Ailesi&rsquo;ne, yarat&inodot;c&inodot;, yenilik&ccedil;i, heyecan&inodot; y&uuml;ksek, uluslararas&inodot; platformlarda &ccedil;al&inodot;&scedil;abilecek, tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;n&inodot; seven &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot; katmak istiyoruz.
 </p>
 <p>
  Misyonumuzu benimseyen, vizyonumuzu payla&scedil;an, de&gbreve;erlerimizi kendi de&gbreve;erleri ile &ouml;rt&uuml;&scedil;t&uuml;ren, &ldquo;&Ccedil;iftlikten Sofralara&rdquo; entegre i&scedil; modelimiz do&gbreve;rultusunda g&inodot;da m&uuml;hendisli&gbreve;i, makine m&uuml;hendisli&gbreve;i, end&uuml;stri m&uuml;hendisli&gbreve;i, veterinerlik, elektrik elektronik m&uuml;hendisli&gbreve;i, i&scedil;letme, iktisat, bilgisayar m&uuml;hendisli&gbreve;i, yaz&inodot;l&inodot;m m&uuml;hendisli&gbreve;i gibi pek &ccedil;ok farkl&inodot; b&ouml;l&uuml;mden mezun gelece&gbreve;in S&uuml;ta&scedil;'l&inodot;lar&inodot; ile tan&inodot;&scedil;ma heyecan&inodot; i&ccedil;indeyiz.
 </p>
 <p>
  <strong>
   Siz de bu aileye kat&inodot;larak S&uuml;ta&scedil;'l&inodot; olmaya ne dersiniz?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nas&inodot;l Bir Tak&inodot;m Arkada&scedil;&inodot; Ar&inodot;yoruz?
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;niversite mezunu (tercihen &Idot;ktisat, &Idot;&scedil;letme, Maliye b&ouml;l&uuml;mlerinden)
  </li>
  <li>
   Alan&inodot;nda en az 4 y&inodot;l tecr&uuml;beli
  </li>
  <li>
   Tercihen FMCG sekt&ouml;r deneyimine sahip
  </li>
  <li>
   Muhasebe deneyimine sahip
  </li>
  <li>
   Lojistik, stok y&ouml;netimi, depo y&ouml;netimi, ekip y&ouml;netimi ve i&scedil;e al&inodot;m s&uuml;re&ccedil;lerine h&acirc;kim
  </li>
  <li>
   &Idot;leti&scedil;im ve koordinasyon becerileri g&uuml;&ccedil;l&uuml;
  </li>
  <li>
   Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, &ccedil;&ouml;z&uuml;m odakl&inodot; ve analitik d&uuml;&scedil;&uuml;nebilen
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Tak&inodot;m Arkada&scedil;&inodot;m&inodot;zdan Ne Bekliyoruz?
  </strong>
 </p>
 <ul>
  <li>
   B&ouml;lge muhasebesi i&scedil;lemlerinin prosed&uuml;r ve talimatlara uygun &scedil;ekilde y&uuml;r&uuml;t&uuml;lmesini sa&gbreve;lamak, raporlamalar&inodot;n eksiksiz ve zaman&inodot;nda yap&inodot;lmas&inodot;n&inodot; temin etmek
  </li>
  <li>
   Sipari&scedil; i&scedil;leme, sevkiyat ve faturalama s&uuml;re&ccedil;lerini kontrol etmek
  </li>
  <li>
   Sat&inodot;&scedil; birimleriyle koordineli olarak deponun optimum stok seviyesinde &ccedil;al&inodot;&scedil;mas&inodot;n&inodot; sa&gbreve;lamak
  </li>
  <li>
   Lojistik prosed&uuml;rlerine uygun &scedil;ekilde &uuml;r&uuml;n y&uuml;klemelerini y&ouml;nlendirmek
  </li>
  <li>
   Personel ve ofis idaresine ili&scedil;kin i&scedil;lemlerin prosed&uuml;rlere uygun y&uuml;r&uuml;t&uuml;lmesini kontrol etmek
  </li>
  <li>
   &Idot;&ccedil; hizmetlere ili&scedil;kin sat&inodot;n alma ve hizmet al&inodot;mlar&inodot;n&inodot;n y&uuml;r&uuml;t&uuml;lmesini sa&gbreve;lamak, fatura ve hizmet kalitesini takip etmek
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   S&uuml;ta&scedil;&lsquo;ta sizin i&ccedil;in neler var ?
  </strong>
 </p>
 <p>
  &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n, potansiyellerini en &uuml;st seviyede ger&ccedil;ekle&scedil;tirebilmeleri i&ccedil;in ki&scedil;isel geli&scedil;imlerini, bilgi, beceri ve yetkinliklerini destekler; kazan&inodot;mlar&inodot;n&inodot;, kariyer beklentilerini, i&scedil; sonu&ccedil;lar&inodot;n&inodot; ve organizasyonun ihtiya&ccedil;lar&inodot;n&inodot; de&gbreve;erlendirerek onlara kariyer yolculuklar&inodot;n&inodot;n ilerleyen y&inodot;llar&inodot;nda da farkl&inodot; lokasyon ve i&scedil; kollar&inodot; aras&inodot;nda ge&ccedil;i&scedil; imkan&inodot; sunar&inodot;z.
 </p>
</div>


Destek Hizmetleri Yöneticisi - Kağıthane

Evonik

<div>
 <br/>
 <ul>
  <li>
   Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.
  </li>
  <li>
   Operate Order management
  </li>
  <li>
   Working align with the Business Line and internal (local) business rules
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, sampling and trials and control of customer terms and conditions.
  </li>
  <li>
   Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
  </li>
  <li>
   Collaborate with head office, internal and external stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
  </li>
  <li>
   Ensure accurate and timely reporting of all other relevant sales and customer related activities.
  </li>
  <li>
   Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.
  </li>
  <li>
   Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
  </li>
  <li>
   Provide back up support to absent employees as directed. &ensp;&ensp;&ensp;&ensp;&ensp;
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business administration, customer relations, supply chain management or similar
  </li>
  <li>
   Min. 3 years relevant work experience
  </li>
  <li>
   Advanced written and spoken English skills
  </li>
  <li>
   Resident on Anatolian side of Istanbul
  </li>
  <li>
   No military service obligation (for male candidates)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Application
  <br/>
  <br/>
 </strong>
 To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
 <br/>
 <br/>
 Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
 <br/>
 <br/>
 <strong>
  Your Talent Acquisition Manager:
  <br/>
  <br/>
 </strong>
 Nazli Kaplan
 <br/>
 <br/>
 Company is
 <br/>
 <br/>
 Evonik Ticaret Ltd.
</div>


Customer Service & Supply Chain Representative

<div><ul><li>Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.</li><li>
Operate Order management</li><li>
Working align with the Business Line and internal (local) business rules</li></ul><div></div><div>
RESPONSIBILITIES</div><ul><li>
Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, sampling and trials and control of customer terms and conditions.</li><li>
Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.</li><li>
Collaborate with head office, internal and external stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.</li><li>
Ensure accurate and timely reporting of all other relevant sales and customer related activities.</li><li>
Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.</li><li>
Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.</li><li>
Provide back up support to absent employees as directed.</li></ul><div></div><div>
REQUIREMENTS</div><div></div><ul><li>
Bachelor's degree in business administration, customer relations, supply chain management or similar</li><li>
Min. 3 years relevant work experience</li><li>
Advanced written and spoken English skills</li><li>
Resident on Anatolian side of Istanbul</li><li>
No military service obligation (for male candidates)</li></ul><div></div><div>
Your Application</div><div><br>
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our <div>careers</div><div> portal</div>. Further information about Evonik as Employer can be found at <div>https://careers.evonik.com</div>.</div><div>
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.</div><div></div><div>
Your Talent Acquisition Manager:</div>
Nazli Kaplan<div></div><div>
Company is</div>
Evonik Ticaret Ltd.</div>

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