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customer service associate Jobs in Istanbul

customer service associate

customer support manager

Slayz

<div>
 
 
 Customer Support Manager
 
 
 
 📍 Location: Hybrid (4 Days in Office, 1 Day Remote)
 
 
 ⏳ Job Type: Full Time
 
 
 
 
 
 🍋
 
 About Slayz
 
 
 
 Slayz is a new kind of FinTech. We are here to make money better.
 
 
 We are building Turkey&rsquo;s most intuitive, engaging, and fun financial app. It is a platform that helps people make smarter decisions, feel confident with money, and stay engaged every step of the way. With FinTech roots and a bold vision, Slayz blends clarity with creativity to reshape how finance is experienced.
 
 
 
 
 
 🙌
 
 What You&rsquo;ll Do?
 
 
 
 &bull; Lead and grow the Customer Support team to deliver world-class service.
 
 
 &bull; Define processes and metrics to ensure fast, empathetic, and effective support.
 
 
 &bull; Oversee inquiries across E-Mail, In-App Chat, and Social Media.
 
 
 &bull; Collaborate with product, compliance, and operations to solve systemic issues.
 
 
 &bull; Train and mentor team members to embody the Slayz support culture.
 
 
 &bull; Build and optimize the FAQ and Help Center to reduce friction for users.
 
 
 
 
 
 🧠
 
 Who You Are?
 
 
 
 &bull; Strong leadership skills with experience managing support teams.
 
 
 &bull; Great communication skills in both Turkish and English.
 
 
 &bull; Data-driven mindset &mdash; you track response times, satisfaction scores, and ticket trends.
 
 
 &bull; Familiar with customer support tools like Zoho Desk.
 
 
 &bull; Proactive problem-solver who thrives in a fast-paced environment.
 
 
 
 
 
 ✨
 
 Bonus Points
 
 
 
 &bull; Previous management experience at a startup or FinTech.
 
 
 &bull; Knows the basics of investing and financial products.
 
 
 &bull; Has a track record of scaling support teams and processes.
 
 
 &bull; Experience using AI tools to improve efficiency and team performance.
 
 
 &bull; Walk into the interview with the Slayz App already downloaded and explored.
 
 
 
 
 
 🚀
 
 Why Join Slayz?
 
 
 
 &bull; Be part of a fast growing FinTech building something ambitious.
 
 
 &bull; Hybrid work environment: 4 Days in Office, 1 Day Remote.
 
 
 &bull; Help shape the financial literacy of a new generation.
 
 
 &bull; Real impact, fast decisions, and no corporate noise.
 
 
 &bull; Our office is in Akmerkez Etiler. Seriously, it is in an iconic spot.
 
 
 &bull; We provide transportation and meal support.
 
 
 &bull; You will get a MacBook and a full monitor setup.
 
 
 &bull; Gaming area with the best PS5 screen experience you have ever seen.
 
 
 
 
 
 
 Ready to lead the future of support in finance? Apply now and join us at Slayz. 🍋
 
 
</div>

Customer Support Manager

Insider.

<div>
 Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
 
 
 
 About Us
 
 
 
 We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing&mdash;offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
 
 
 We have just celebrated our
 
 $500M Series E
 
 funding round, led by
 
 General Atlantic
 
 . Before this, we&rsquo;ve unlocked unicorn status following our
 
 Series D
 
 round. We are backed by top-notch investors, including
 
 Sequoia Capital, QIA, Riverwood,
 
 and
 
 Endeavor Catalyst
 
 , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L&rsquo;Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
 
 
 Having unlocked unicorn status, Insider was congratulated for becoming one of the only
 
 woman-founded, women-led
 
 
 B2B SaaS unicorns
 
 in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
 
 The Top 1% of all software companies worldwide in G2&rsquo;s 2024 Software Awards
 
 , and
 
 named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and
 
 
 Monday.com
 
 . According to G2&rsquo;s Spring&rsquo;24 reports. Insider is also the
 
 #1 G2 Leader in 6+ categories
 
 , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
 
 
 When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
 
 
 Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
 
 
 Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners &amp; problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the partners&rsquo; success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment.
 
 
 We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer &amp; what we expect. But that&rsquo;s the thing that makes the difference between storytellers &amp; story makers; the things that grab your soul.
 
 
 
 Day in and day out a Customer Success Manager in Insider;
 
 
 
 <ul>
 <li>
 Manages MENA customers
 </li>
 <li>
 Proactively drives adoption and retention,
 </li>
 <li>
 Builds relationships with the customers and ensures the services they need are provided to receive maximum impact,
 </li>
 <li>
 Works in coordination with other Customer Success Managers and Account Directors and is the primary contact of the partner,
 </li>
 <li>
 Is primarily responsible for orchestrating all efforts to keep adoption and usage high while driving value recognition,
 </li>
 <li>
 Provides best use cases according to the partner, helping them with panel usage, being a consultant to use our products in the best way according to the partners' needs,
 </li>
 <li>
 Is responsible for gross revenue / net revenue retention, CSAT, health score, and lock-in score of the partners and taking proactive actions to make improvements on these metrics
 
 
 
 </li>
 </ul>
 
 We want you to join us while we are taking a step into the future if you;
 
 
 
 <ul>
 <li>
 Have a Bachelor&rsquo;s Degree in Business, Marketing, Engineering, or related fields,
 </li>
 <li>
 Preferably have an MBA,
 </li>
 <li>
 Have 4+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization,
 </li>
 <li>
 Preferably have SaaS experience,
 </li>
 <li>
 Have strong communication skills in both writing and speaking, (English &amp; Native Language)
 </li>
 <li>
 Have a high sense of responsibility and accountability,
 </li>
 <li>
 Are a strategic thinker with excellent project management skills,
 </li>
 <li>
 Are customer-oriented and able to establish a robust relationship with the assigned customer base
 </li>
 <li>
 Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
 
 
 
 </li>
 </ul>
 
 While we are conquering the world, we are offering you;
 
 
 
 <ul>
 <li>
 A chance to work in an international, diverse, and inclusive environment
 </li>
 <li>
 Working-from-home opportunities
 </li>
 <li>
 To be a part of an industry that&rsquo;s shaping the future of customer experiences
 </li>
 <li>
 Opportunity to be a part of different side projects depending on your interests
 </li>
 <li>
 Access to many hard and soft skill training to help you improve and challenge yourself
 </li>
 <li>
 Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge
 </li>
 <li>
 Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
 </li>
 <li>
 Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola
 </li>
 <li>
 Competitive bonus structure (Q-based)
 </li>
 <li>
 Inclusive Private Health Insurance
 </li>
 <li>
 Smart Work Model side benefits to support food and bill expenses
 </li>
 <li>
 No Dress Code!
 
 
 
 </li>
 </ul>
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 
 
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
 
 
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 
 
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
</div>

Customer Success Manager (Arabic Speaker)

Sütaş Group

<div>
 
 S&uuml;t&uuml;n iyili&gbreve;i ve bereketini yayma misyonu ile &ccedil;al&inodot;&scedil;an ve her biri i&scedil;inin uzman&inodot; 5.000 &ccedil;al&inodot;&scedil;ma arkada&scedil;&inodot;m&inodot;z&inodot;n yan&inodot; s&inodot;ra sat&inodot;&scedil; da&gbreve;&inodot;t&inodot;m grubundaki i&scedil; ortaklar&inodot;m&inodot;z ile birlikte 7.500 ki&scedil;ilik b&uuml;y&uuml;k bir aileyiz.
 
 
 Her ge&ccedil;en g&uuml;n b&uuml;y&uuml;yen S&uuml;ta&scedil; Ailesi&rsquo;ne, yarat&inodot;c&inodot;, yenilik&ccedil;i, heyecan&inodot; y&uuml;ksek, uluslararas&inodot; platformlarda &ccedil;al&inodot;&scedil;abilecek, tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;n&inodot; seven &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot; katmak istiyoruz.
 
 
 Misyonumuzu benimseyen, vizyonumuzu payla&scedil;an, de&gbreve;erlerimizi kendi de&gbreve;erleri ile &ouml;rt&uuml;&scedil;t&uuml;ren, &ldquo;&Ccedil;iftlikten Sofralara&rdquo; entegre i&scedil; modelimiz do&gbreve;rultusunda g&inodot;da m&uuml;hendisli&gbreve;i, makine m&uuml;hendisli&gbreve;i, end&uuml;stri m&uuml;hendisli&gbreve;i, veterinerlik, elektrik elektronik m&uuml;hendisli&gbreve;i, i&scedil;letme, iktisat, bilgisayar m&uuml;hendisli&gbreve;i, yaz&inodot;l&inodot;m m&uuml;hendisli&gbreve;i gibi pek &ccedil;ok farkl&inodot; b&ouml;l&uuml;mden mezun gelece&gbreve;in S&uuml;ta&scedil;'l&inodot;lar&inodot; ile tan&inodot;&scedil;ma heyecan&inodot; i&ccedil;indeyiz.
 
 
 
 Siz de bu aileye kat&inodot;larak S&uuml;ta&scedil;'l&inodot; olmaya ne dersiniz?
 
 
 
 
 
 
 
 Nas&inodot;l Bir Tak&inodot;m Arkada&scedil;&inodot; Ar&inodot;yoruz?
 
 
 <ul>
 <li>
 &Uuml;niversite mezunu (tercihen &Idot;ktisat, &Idot;&scedil;letme, Maliye b&ouml;l&uuml;mlerinden)
 </li>
 <li>
 Alan&inodot;nda en az 4 y&inodot;l tecr&uuml;beli
 </li>
 <li>
 Tercihen FMCG sekt&ouml;r deneyimine sahip
 </li>
 <li>
 Muhasebe, lojistik, stok y&ouml;netimi, depo y&ouml;netimi, ekip y&ouml;netimi ve i&scedil;e al&inodot;m s&uuml;re&ccedil;lerine h&acirc;kim
 </li>
 <li>
 &Idot;leti&scedil;im ve koordinasyon becerileri g&uuml;&ccedil;l&uuml;
 </li>
 <li>
 Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, &ccedil;&ouml;z&uuml;m odakl&inodot; ve analitik d&uuml;&scedil;&uuml;nebilen
 </li>
 </ul>
 
 
 
 
 
 Tak&inodot;m Arkada&scedil;&inodot;m&inodot;zdan Ne Bekliyoruz?
 
 
 <ul>
 <li>
 B&ouml;lge muhasebesi i&scedil;lemlerinin prosed&uuml;r ve talimatlara uygun &scedil;ekilde y&uuml;r&uuml;t&uuml;lmesini sa&gbreve;lamak, raporlamalar&inodot;n eksiksiz ve zaman&inodot;nda yap&inodot;lmas&inodot;n&inodot; temin etmek
 </li>
 <li>
 Sipari&scedil; i&scedil;leme, sevkiyat ve faturalama s&uuml;re&ccedil;lerini kontrol etmek
 </li>
 <li>
 Sat&inodot;&scedil; birimleriyle koordineli olarak deponun optimum stok seviyesinde &ccedil;al&inodot;&scedil;mas&inodot;n&inodot; sa&gbreve;lamak
 </li>
 <li>
 Lojistik prosed&uuml;rlerine uygun &scedil;ekilde &uuml;r&uuml;n y&uuml;klemelerini y&ouml;nlendirmek
 </li>
 <li>
 Personel ve ofis idaresine ili&scedil;kin i&scedil;lemlerin prosed&uuml;rlere uygun y&uuml;r&uuml;t&uuml;lmesini kontrol etmek
 </li>
 <li>
 &Idot;&ccedil; hizmetlere ili&scedil;kin sat&inodot;n alma ve hizmet al&inodot;mlar&inodot;n&inodot;n y&uuml;r&uuml;t&uuml;lmesini sa&gbreve;lamak, fatura ve hizmet kalitesini takip etmek
 </li>
 </ul>
 
 
 
 
 
 S&uuml;ta&scedil;&lsquo;ta sizin i&ccedil;in neler var ?
 
 
 
 &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n, potansiyellerini en &uuml;st seviyede ger&ccedil;ekle&scedil;tirebilmeleri i&ccedil;in ki&scedil;isel geli&scedil;imlerini, bilgi, beceri ve yetkinliklerini destekler; kazan&inodot;mlar&inodot;n&inodot;, kariyer beklentilerini, i&scedil; sonu&ccedil;lar&inodot;n&inodot; ve organizasyonun ihtiya&ccedil;lar&inodot;n&inodot; de&gbreve;erlendirerek onlara kariyer yolculuklar&inodot;n&inodot;n ilerleyen y&inodot;llar&inodot;nda da farkl&inodot; lokasyon ve i&scedil; kollar&inodot; aras&inodot;nda ge&ccedil;i&scedil; imkan&inodot; sunar&inodot;z.
 
</div>

Destek Hizmetleri Yöneticisi - Merter Bölge

Mass Dırect

GENEL NİTELİKLER VE İŞ TANIMI
 <ul>
<li>Üniversitelerin veya meslek yüksekokullarının ilgili bölümlerinden mezun,</li>
<li>Mali işler ve muhasebe alanında en az 2 yıl deneyimli,</li>
<li>SAP Business One programını kullanabilen ya da benzer ERP programlarını kullanan,</li>
<li>MS Office programlarına hâkim,</li>
<li>Tek düzen muhasebe hesap planına ve işleyişine hâkim,</li>
<li>Şirketlerde maliyet muhasebesi kayıtları tutmuş,</li>
<li>Yönetime düzenli raporlama yapabilecek,</li>
<li>Tercihen İngilizce bilen,</li>
<li>Aktif çalışan ve çözüm odaklı,</li>
<li>Türkçeyi doğru, güzel ve akıcı kullanan, detaylı ve sistemli çalışan,</li>
<li>Ekip çalışmasına uyumlu, iletişim becerileri kuvvetli,</li>
<li>Kendini geliştirmeye açık, kariyerinde ilerlemeye odaklı,</li>
<li>Erkek adaylar için askerlik hizmetini tamamlamış takım arkadaşı arıyoruz</li>
</ul>
İŞ TANIMI: 
<ul>
<li>Günlük iş takibi,</li>
<li>Günlük olarak müşterilerin ve tedarikçilerin tahsilat ve ödemelerinin kayıt edilmesi,</li>
<li>İrsaliye ve faturaların kontrol edilmesi.</li>
<li>E-defter, E-fatura, E-arşiv, E-irsaliye süreçlerinin takip edilmesi,</li>
<li>SAP üzerinden tüm sipariş ve bu siparişlerin faturalama süreçlerinin takip edilmesi,</li>
<li>Stok hareketlerinin kontrolü,</li>
<li>İthalat/İhracat muhasebe kayıtlarının yapılması.</li>
<li>Cari hesap mutabakatlarının zamanında yapılması ve raporlanması</li>
</ul>

Muhasebe Destek Personeli

Samsung Electronics

<div>
 
 
 Customer Service I Field Operations Support Assistant Manager
 
 
 
 
 
 
 To be assigned in Customer Service Department, we are looking for a Field Operations Support Assistant Manager with below qualifications;
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 
 
 Field Operations Support Assistant Manager
 
 involves overseeing and supporting field operations of the Customer Service department, mostly for Home Appliances and AV products, ensuring that Samsung customers receive top quality support and services.
 
 <ul>
 <li>
 Partner and performance management of Brand Engineer operation to ensure a smooth and efficient process, including procurements, certifications, administrative works of the related service accounts.
 </li>
 <li>
 Take ownership of improving field operation by working cooperatively with related departments and business partners. Coordinating with other departments such as HR, procurement, legal, finance, field and related departments in the customer service division to ensure that the needs of the operation is fulfilled.
 </li>
 <li>
 Creating and managing partner &amp; vendor contracts, monitoring SLA&rsquo;s, procurement processes.
 </li>
 <li>
 PnL management of the Brand Engineer operation, prepare budget plan, run variance analysis and rolling forecasts.
 </li>
 <li>
 Keep track of service income and operational costs to identify areas for improvement. Prepare regular reports and drive the implementation of actions focused on increasing field technicians productivity, service sales income and reducing costs.
 </li>
 <li>
 Manage the relationships with service B2B key accounts and make the agreements in line with providing proper administrative and financial requirements.
 </li>
 <li>
 Coordinate authorized service centers to acquire aftersales certifications of Turkish Standarts Institute (TSE) and manage certification cost, process and the operation of the partner company.
 </li>
 </ul>
 
 
 
 
 
 Skills And Qualifications
 
 
 
 
 
 <ul>
 <li>
 B.Sc. or Master degree from Business Administration, Engineering Departments, or Economics
 </li>
 <li>
 +5 years of experience in customer service, project management or related functions, preferably within the Consumer Electronics or related industries.
 </li>
 <li>
 Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in fast-paced, unpredictable, and matrix business environment.
 </li>
 <li>
 Can work under pressure with tight deadlines and can handle escalations calmly and competently.
 </li>
 <li>
 Ability to collaborate with international teams and adapting strategies to align with global plan.
 </li>
 <li>
 Demonstrated skills at multi-tasking, planning and organization.
 </li>
 <li>
 Strong analytical and problem solving skills with result oriented mindset.
 </li>
 <li>
 Proficiency in leveraging data analytics to derive insights, identify trends to optimize after-sales processes.
 </li>
 <li>
 Strong commitment to understand operational needs and expectations, driving process optimization strategies across service center operations, Samsung departments and vendors.
 </li>
 <li>
 Advanced English skills, excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc).
 </li>
 </ul>
 
 
</div>

Field Operations Support Assistant Manager

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 
 
 <ul>
 <li>
 Assistant Store Manager in daily operations and overall management of the store
 </li>
 <li>
 Lead and motivate the sales team to achieve store sales goals and objectives
 </li>
 <li>
 Provide exceptional customer service by addressing customer inquiries and resolving issues
 </li>
 <li>
 Ensure product displays, signage, and merchandising standards are maintained throughout the store
 </li>
 <li>
 Assist in training and onboarding new employees to ensure a knowledgeable team
 </li>
 <li>
 Monitor inventory levels and assist in managing stock replenishment and orders
 </li>
 <li>
 Conduct regular store audits to ensure compliance with company policies and procedures
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a retail management or supervisory role
 </li>
 <li>
 Strong leadership and team-building skills with the ability to motivate others
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to analyze sales data and make informed decisions
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Univercity diploma required; a degree in business or a related field is a plus
 </li>
 </ul>
</div>

Assistant Store Manager (Emaar)

STÄUBLI

<div>
 
 An International Group
 
 
 St&auml;ubli is a mechatronics solution provider with three dedicated divisions: Textile machinery, Connectors and Robotics. With a workforce of over 6000, the company generates a yearly turnover surpassing 1.5 billlion Swiss francs. Originally founded in 1892 as a small workshop in Horgen / Zurich, St&auml;ubli today is an international Group with its head office in Pf&auml;ffikon, Switzerland.
 
 
 Within our increasing business scope in Turkey, we are seeking for qualified manager for &ldquo;Area Sales Manager&rdquo; position in our Robotics Division in Tuzla - &Idot;stanbul. The ideal candidate should have the following qualifications:
 
 
 
 
 <ul>
 <li>
 University degree in Electronics/Electrical, Control or Mechatronics Engineering from a reputable university,
 </li>
 <li>
 At least 7-10 years of sales and management experience, Robotics experience is a plus!,
 </li>
 <li>
 Very good command of English and second language (German,French etc.) would be a plus,
 </li>
 <li>
 Well organized with good written and verbal communications skills,
 </li>
 <li>
 High energy level and ability to work in teams,
 </li>
 <li>
 Solid technical background and understanding of technical concepts,
 </li>
 <li>
 Experience with IT tools (Microsoft PP, Excel, Word, CRM platfroms etc.),
 </li>
 <li>
 Must possess excellent customer relation's skills,
 </li>
 <li>
 Result oriented with proven sales record and long-term determination,
 </li>
 <li>
 Proven conflict management and negotiation skills,
 </li>
 <li>
 Proven success rate at levels above sales quota
 </li>
 <li>
 Should have a valid driver license with an active driving skills,
 </li>
 <li>
 Residing in/or possibility to move Istanbul Asian side, flexibility and willingness to travel&gt;70%,
 </li>
 <li>
 Military service must be completed for male candidates.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 <ul>
 <li>
 Reporting to the Sales Manager of the division will work as a sales minded engineering specialist who will provide customers a comprehensive consulting and project planning assistance in close cooperation with the integrators/end users for St&auml;ubli robotics product portfolio,
 </li>
 <li>
 Understanding the markets needs, USPs to develop business plans / roadmaps inline with divisional strategies and policies in his/her area,
 </li>
 <li>
 Increase awareness, market share and presence in T&uuml;rkiye,
 </li>
 <li>
 Find new customers and expand customer portfolio,
 </li>
 <li>
 Evaluate customer needs and provide in-depth technical support with the technical sales support team,
 </li>
 <li>
 Responsible to provide quality and on-time information on demand forecast by customer, market, product and report on market dynamics, competitor activities, field execution,
 </li>
 <li>
 Work in close cooperation with Global / Local Business Heads, Market Leaders and Marcom teams to develop strategical plans for the dedicated markets to increase sales and profits
 </li>
 <li>
 Participating in various events (trade shows, seminars, in-house events etc.) and actively presenting company solutions, products, values,
 </li>
 <li>
 Plan to ensure achievement of divisional and personal KPIs, aligning with company sales targets, policies and strategies,
 </li>
 <li>
 Preparing budgets and financial forecasts to help managers make strategic decisions,
 </li>
 <li>
 Weekly reporting of the activities to the management,
 </li>
 <li>
 Quarterly sales reporting to the Division Director.
 </li>
 </ul>
 
 
</div>

Area Sales Manager (Robotics)

Explore 803+ Customer support manager in Istanbul this September. Find roles across top companies and apply now to boost your career.