customer service representative

call center representative Jobs in Houston

call center representative

call center customer service representative Jobs in Houston

customer service rep

customer service rep.

customer support representative

Advanced Pharmacy Solutions

<div>Great new Career Opportunity in Long-Term Care Pharmacy! 


Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North 77043] 


Hours: 6am - pm OR 5am - 5pm 


The Customer Support Representative will be responsible for, but not limited to:
<div>
<ul><li>Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.</li></ul>
<ul><li>High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.</li></ul>
<ul><li>Real time monitoring of automated dispensing machine to ensure service is not interrupted.</li></ul>
<ul><li>Utilize remote desktop software along with end user to resolve issues using documented solutions.</li></ul>
<ul><li>Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.</li></ul>
<ul><li>Serve as first line support and provide problem resolution to the customer.</li></ul>
<ul><li>Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.</li></ul>
<ul><li>Properly triage calls and determine routing based on the nature of the call.</li></ul>
<ul><li>Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.</li></ul>
<ul><li>Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.</li></ul>
<ul><li>Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.</li></ul>
<ul><li>Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.</li></ul>
<ul><li>Make outbound calls to the customer to ensure PassPort process patient medication timely.</li></ul>
<ul><li>Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.</li></ul>
<ul><li>Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.</li></ul>
</div>
Education:

GED/Diploma, some college 


Professional Experience:
<ul>
<li>3-5 years of related experience/training in a technical inbound/outbound call center environment</li>
<li>Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes</li>
<li>Extensive phone support of end user with various operating systems and software</li>
<li>Must have excellent communication skills, abiility to multi-task, and high attention to detail</li>
</ul>
Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
<ul><li>Competitive Salaries</li>
<li>Comprehensive Healthcare Benefits</li>
<li>401(k) Retirement Plan</li>
<li>Paid Time Off</li>
<li>Opportunities to advance and grow your career</li>
<li>And More!</li>
</ul>If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
EEO/AA/M/F/DV</div>

Customer Support Representative - CS

NewTechWood

We are seeking a dynamic, connected and organized Customer Service Representative for our local Houston office. We are looking to hire a customer service minded individual who is dedicated, professional, empathetic and dynamic to join our team. As a Customer Service Representative, you will be a point of contact for our valued customers to make sure they receive support and assistance with their inquiries. The ideal candidate will have relevant customer service experience and must be able to work in an office setting.Primary Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, or chat</li><li>Provide accurate information regarding products and services</li><li>Conduct outbound calls to follow up on customer concerns or inquiries</li><li>Process orders, returns, and exchanges efficiently</li><li>Maintain customer records by updating account information</li><li>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.</li></ul>Candidate Qualifications:<ul><li>Proven experience in a customer service role, preferably in an office setting</li><li>Strong communication skills with the ability to communicate effectively in English</li><li>Proficiency in data entry and analyzing customer information</li><li>Excellent phone and office etiquette skills</li><li>Professionally present product knowledge</li><li>Deadline and detail oriented</li><li>Multilingual abilities are a plus.</li></ul>Pay: $16 - $17 per hourAbout NewTechWood:NewTechWood is a composite decking manufacturer offering a variety of composite products to enhance your outdoor living experience. All our products feature UltraShield technology, a coating that protects the materials from rotting, fading, staining, scratching, and various other issues associated with traditional wood decking.NewTechWood has gained a reputation around the world for its innovative, high-quality products. We attribute our success as composite wood decking manufacturers to the fact that we always listen to the homebuilders, contractors, homeowners, and architects we work with and do our best to make their visions a reality.We offer competitive compensation and benefits, along with a collaborative and supportive work environment. If you are passionate about connecting with customers and helping us develop strong customer relationships, we encourage you to apply.Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Customer Service Representative

U-Haul

<div><h2 class="jobSectionHeader">Customer Service Representative</h2>
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company&rsquo;s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:<ul><li>
Career stability</li><li>
Opportunities for advancement</li><li>
Mindset App Reimbursement</li><li>
Gym Reimbursement Program</li><li>
Health insurance &amp; Prescription plans, if eligible</li><li>
Paid holidays, vacation, and sick days, if eligible</li><li>
Life insurance</li><li>
MetLaw Legal program</li><li>
MetLife auto and home insurance</li><li>
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more</li><li>
401(k) Savings Plan</li><li>
Employee Stock Ownership Plan (ESOP)</li><li>
24-hour physician available for kids</li><li>
Dental &amp; Vision Plans</li><li>
Business travel insurance</li><li>
You Matter EAP</li><li>
LifeLock Identity Theft Protection</li><li>
Critical Illness/Group Accident Insurance</li><li>
Dave Ramsey&rsquo;s SmartDollar Program</li></ul>
Customer Service Representative Responsibilities:<ul><li>
Assist customers inside and outside a U-Haul center with U-Haul products and services.</li><li>
Use smartphone-based U-Scan technology to manage rentals and inventory.</li><li>
Move and hook up U-Haul trucks and trailers.</li><li>
Clean and inspect equipment on the lot including checking fluid levels.</li><li>
Answer questions and educate customers regarding products and services.</li><li>
Prepare rental invoices and accept equipment returned from rental.</li><li>
Install hitches and trailer wiring.</li><li>
Fill propane (certification offered through U-Haul upon employment)</li><li>
Drive a forklift (certification offered through U-Haul upon employment)</li><li>
Other duties as assigned</li><li>
Participate in ongoing continuous U-Haul education through U-Haul University.</li></ul>
Customer Service Representative Minimum Qualifications:<ul><li>
Valid driver&rsquo;s license and ability to maintain a good driving record</li><li>
High school diploma or equivalent</li></ul>
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. 

 
 
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</div>

Memorial Villages Water Authority

Job Overview The Customer Service Representative is responsible for providing courteous, accurate, and timely assistance to customers regarding water and wastewater services. This role supports daily operations by handling billing inquiries, service requests, and account management while ensuring a high level of customer satisfaction.Responsibilities<ul><li>Respond to customer inquiries via phone, email, and in person regarding billing, service issues, and general utility questions</li><li>Process new service applications, transfers, and service disconnections/reconnections</li><li>Explain utility rates, fees, and policies to customers in a clear and professional manner</li><li>Investigate and resolve billing discrepancies, including high consumption and meter-related concerns</li><li>Coordinate service orders with field staff, including meter services and work orders</li><li>Maintain accurate customer account records in the utility billing system</li><li>Process payments and assist customers with payment arrangements when applicable</li><li>Assist with customer notifications such as service interruptions, meter installations, or policy updates</li><li>Handle customer complaints with professionalism and escalate issues when necessary</li><li>Ensure compliance with company policies, procedures, and applicable regulations.</li></ul>Experience<ul><li>Knowledge of utility billing practices, water/wastewater operations, or municipal services preferred</li><li>Strong customer service and communication skills</li><li>Ability to explain technical information in a clear, customer-friendly manner</li><li>Strong attention to detail and problem-solving abilities</li><li>Proficiency in Microsoft Office and utility billing software</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Ability to remain calm and professional when handling difficult customer interactions.</li><li>Previous call center experience or customer support roles preferred but not required; we value enthusiasm and a willingness to learn!</li></ul>Benefits<ul><li>A comprehensive benefits package that includes medical/dental/disability/term life/AD&amp;D paid by the Memorial Villages Water Authority for employee coverage.</li><li>Paid time off and training opportunities.</li><li>Full time employees contribute 7% of their earnings to the Texas County District Retirement System (TCDRS), and the MVWA matches those contributions at a rate of 2:1.</li></ul>Pay: $17.60 - $23.50 per hourWork Location: In person

Legacy Paper and Packaging

<div>
 
 
 
 
 
 SUMMARY:
 
 
 
 
 
 The &nbsp;Customer Service Sales Support assists with remote sales development calls and processes for a defined territory or portfolio of customers. This role partners closely with the sales team to understand customer needs and identify potential sales opportunities. The Specialist initiates customer outreach to promote new and existing products and services, offers special discounts and promotions, and provides essential account management support. A key responsibility is providing accurate product information to support customer needs, driving up sales, and meeting sales targets. The role also manages routine support tasks such as processing renewals and sales orders. A critical component of this position is communicating in a positive, professional, and supportive manner with a strong sense of urgency while consistently projecting a positive attitude. This position also includes basic sourcing of various packaging materials.
 
 
 
 
 
 
 
 
 
 
 
 POSITIONAL RESPONSIBILITIES:&nbsp;
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Process inside sales orders for next-day delivery.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Manage account activities, including RFQs and sourcing commodity packaging items (boxes, stretch film, tape, etc.).
 
 
 
 
 </li>
 <li>
 
 
 
 
 Confirm product availability and verify Gross Profit % accuracy on each order.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Process 15&ndash;20 sales orders daily with accuracy and efficiency.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Answer all incoming calls within two to three rings.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Provide sales support to three or more outside sales representatives.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Research products using Legacy ERP system and vendor websites.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Prepare customer and sales representative quotes daily via phone, email, or customer portals.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Perform other duties or responsibilities as assigned.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Deliver outstanding customer service by going above and beyond expectations.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 COMPETENCIES, SKILLS, AND ABILITIES
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Ability to accurately read and interpret documents such as quotes, orders, and product specifications.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Strong math skills: add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Effective verbal and written communication skills with employees, customers, and supervisors.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Self-starter with the ability to stay productive without constant supervision
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Receptive to direction and able to build positive working relationships with supervisors and team members.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Strong attention to detail and accuracy.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Proficiency in computers and relevant software applications, primarily Microsoft Office and Outlook.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Basic knowledge of ERP systems preferred.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Packaging industry knowledge preferred but not required.
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 EDUCATION / EXPERIENCE
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 High School Education or GED equivalent
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Minimum of 2 years of experience dealing with customers in a similar environment
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 PAY RANGE
 
 
 $41,600-$45,760 / YR
 
 
 
 
 &nbsp;
</div>

Customer Service Sales Support

Fleetpride

<div>FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!<div><div>
Please Note, this position is a mid-shift position. The working hours are from Monday thru Friday from 11 am CST - 8 pm CST.
</div></div><div><div><div><div><div><div><div><div><div>DUTIES &amp; RESPONSIBILITIES<ul><li>
Answer telephones, receive emergency and non-emergency phone calls, record application information, direct calls, and take messages.</li><li>
Enter data in the computer system and maintain logs and records of calls, activities, and other information.</li><li>
Prioritize calls according to urgency and importance.</li><li>
Managing multiple breakdown situations on a daily basis.</li><li>
Understanding and providing an appropriate estimated time of arrival.</li><li>
Determine the status of the customer account and any payment needs prior to scheduling the work.</li><li>
Obtain authorization for all credit card payments and process credit card and charge account payments.</li><li>
Monitor the route and location of drivers to coordinate and prioritize their schedule.</li><li>
Coordinate road call requirements with appropriate teams and/or drivers all pertinent information to complete their road service request, issue miscellaneous purchase orders and make all required arrangements to facilitate the road call; complete follow up to be sure work is performed in a timely manner; follow up with customers to ensure satisfaction and locate additional service and repair opportunities.</li><li>
Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, and address complaints.</li><li>
Estimate, schedule, prepare, and invoice repairs in a knowledgeable manner, open repair orders, reports, memos, letters, and other documents, using Google Sheets, Excel spreadsheets.</li><li>
Billing/Data entry for third-party vendors &ndash; prompt and accurate keying of information.</li><li>
Fast, accurate typing with experience in data entry.</li><li>
Incoming correspondence, including faxes and email.</li><li>
Initiate activities to stay busy and productive during downtime.</li><li>
Respond to internal inquiries in a timely manner.</li><li>
Support Customer Success Manager and Technicians with daily needs.</li><li>
Participate in on-call or after-hours coverage as needed.</li><li>
Ability to stay calm under pressure.</li><li>
Ability to multitask and support the fast-paced demands of our business.</li><li>
Demonstrating excellent phone skills to interact effectively with customers.</li><li>
Maintain a clean and organized office area.</li><li>
Other duties as assigned.</li></ul>
EDUCATION AND SKILLS<ul><li>
 High School Diploma (or GED or High School Equivalence Certificate</li><li>
Intermediate knowledge level of Windows XP (excel, word and outlook)</li><li>
Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.</li><li>
Communicating: Conveying information to others in an effective manner.</li><li>
Time management: Managing one&rsquo;s time and the time of others.</li><li>
Persuasion: Persuading others to change their minds or behavior.</li><li>
Service orientation: Actively looking for ways to help people.</li></ul>
WORKING CONDITIONS
This position operates in a professional office environment. This role routinely uses standard office equipment as computers, phones, photocopiers, fax machines and filing cabinets. The performance of this position may require exposure to the warehouse areas where certain areas may require the use of personal protective equipment such as steel toed shoes and safety glasses. The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.</li><li>
Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)</li></ul>
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.</div></div></div></div></div></div></div></div></div>
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Stryker

<div>
 
 Stryker
 
 
 
 Position Title: Trauma Sales Representative
 
 
 
 Schedule &amp; On-Call Requirements
 
 
 
 This position requires an on-call schedule, including nights, weekends, and holidays, to support trauma cases as they arise. While this level of availability is essential for the role, we understand it may not be suitable for every candidate. Candidates who choose not to pursue this position due to the on-call demands will not be negatively evaluated or penalized in future opportunities with our organization.
 
 
 
 Please see the link below for more information:
 
 
 
 Why I am Rebuilding Lives
 
 
 
 What You Will Do
 
 
 
 As a Trauma Sales Representative, you work with a high degree of intensity and commitment to sell Stryker Trauma products that meet our customers&rsquo; needs. You are responsible for becoming the resident trauma expert as you work with a sophisticated audience of surgeons and healthcare professionals. You live your work, feeding off the extreme demands of trauma, not counting hours but rather lives impacted. A person who is energized by chaos, you organize your materials and sort possible solutions quickly during operating/emergency room consultations. You take great pride in meticulously managing and maintaining your inventory of products and are prepared to assist a customer whenever the need arises. Your knowledge not only of your own products, but of competitors&rsquo; offerings, builds credibility with surgeons. They trust you to provide advice and training on products and tools used to save lives. As a Trauma Sales Representative who does what is necessary and live out your mission to change lives by selling Stryker products that are making healthcare better.
 
 
 
 What You Need
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or 4+ years experience in a clinical healthcare or sales role (or a combination of the two)
 </li>
 <li>
 3+ years of sales experience preferred
 </li>
 <li>
 Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
 </li>
 <li>
 Excellent organizational skills and knowledge in the use of current office technologies (MSOffice suite, databases, etc.)
 </li>
 <li>
 Experience in building and maintaining relationships (with surgeons &amp; hospitals in respective areas would be beneficial)
 </li>
 <li>
 Must be comfortable in emergency/operating room environments
 </li>
 <li>
 Ability to participate in and attend sales meetings and professional association meetings outside regular business hours, as required
 </li>
 <li>
 Must adhere to compliance and the principles of responsibility (AdvaMed) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company&rsquo;s policies and procedures
 
 
 </li>
 </ul>
 Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&amp;D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
</div>

Trauma Sales Representative - North Houston, TX

Explore 700+ Customer support representative in Houston this April. Find roles across top companies and apply now to boost your career.

700 customer support representative jobs In Houston

Customer Support Representative - CS

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Sales Support

Customer Service Representative

Trauma Sales Representative - North Houston, TX