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customer support representative

PROVEN

<div>
 
 
 ABOUT THE JOB
 
 
 
 
 
 
 
 Position Title:
 
 Customer Support Representative
 
 
 
 Location:
 
 Riyadh &ndash; Head Office
 
 
 
 Type:
 
 12-Month Contract (Extendable)
 
 
 
 Saudi Nationals only. Immediate joiners are encouraged to apply.
 
 
 
 
 
 
 
 ABOUT PROVEN
 
 
 
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 ABOUT THE CLIENT
 
 
 
 Our client is a leading organization within the logistics and supply chain sector in the Kingdom of Saudi Arabia, recognized for its strong operational capabilities and commitment to delivering exceptional customer experiences. They offer a dynamic and fast-paced environment focused on service excellence and continuous growth.
 
 
 
 
 
 
 ABOUT THE ROLE / ROLE OVERVIEW
 
 
 
 An exciting opportunity where multiple Customer Support Representative positions are available within a dynamic customer experience team. This role plays a critical part in enhancing customer satisfaction by managing customer inquiries through chat across electronic and social media channels.
 
 
 It is an excellent opportunity for fresh graduates seeking to build their career in customer service within a structured and professional environment.
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 &bull; Manage customer inquiries via chat across electronic and social media platforms
 
 
 &bull; Provide accurate, timely, and professional responses to customers
 
 
 &bull; Resolve complaints efficiently while maintaining high service standards
 
 
 &bull; Escalate complex issues to relevant departments when required
 
 
 &bull; Maintain detailed and accurate records of customer interactions
 
 
 &bull; Ensure adherence to company policies and service level agreements
 
 
 
 REQUIREMENTS
 
 
 
 &squf; Education / Qualification
 
 
 High School, Diploma, or Bachelor&rsquo;s Degree
 
 
 &squf; Experience
 
 
 Fresh graduates are welcome to apply
 
 
 Relevant knowledge, training, or prior experience in customer service is an added advantage
 
 
 &squf; Skills &amp; Attributes
 
 
 &bull; Bilingual proficiency in Arabic and English
 
 
 &bull; Good typing speed and computer literacy
 
 
 &bull; Strong communication and interpersonal skills
 
 
 &bull; Ability to work in a fast-paced environment
 
 
 &bull; Flexible to work in shifts
 
 
 &bull; Customer-focused mindset with strong problem-solving ability
 
 
 
</div>

Customer Service Representative

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س6,000 - ر.س7,500 / month
 
 
 
 Description
 
 
 
 Join us in redefining customer experience at Tabby!
 
 
 As a Customer Experience Representative, you&rsquo;ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role&mdash;it&rsquo;s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Engage with customers via chat and phone, providing prompt and effective solutions.
 </li>
 <li>
 Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
 </li>
 <li>
 Champion customer service excellence, ensuring policies and procedures align with company objectives.
 </li>
 <li>
 Analyze customer queries, identifying patterns and opportunities for service optimization.
 </li>
 <li>
 Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
 
 
 
 </li>
 </ul>
 
 Skills, Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
 </li>
 <li>
 Postgraduate degree in math, business, marketing, or finance (preferred).
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to think critically.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with a high level of self-awareness.
 </li>
 <li>
 Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
 </li>
 <li>
 Team player mindset, with the ability to build and maintain strong relationships across teams.
 </li>
 <li>
 Resilience under pressure, with a proactive approach to challenges.
 
 
 
 </li>
 </ul>
 Why Join Tabby?
 
 
 <ul>
 <li>
 Be part of an industry-leading fintech company redefining customer experience.
 </li>
 <li>
 Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
 </li>
 <li>
 Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
 </li>
 <li>
 Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
 
 
 
 </li>
 </ul>
 
 If you're ready to set new benchmarks in customer experience, we want you on our team!
 
</div>

Customer Service Representative - Saudi National

PULSE MEDIA (EMEA REGION)

<div>
 Position Summary
 
 
 We are seeking a dedicated and solution-oriented Customer Support Specialist to deliver exceptional service and ensure positive customer experiences across multiple communication channels. In this role, you will act as a key point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a professional and timely manner.
 
 
 The ideal candidate is empathetic, detail-oriented, and skilled at navigating customer conversations with patience and confidence. This position is well suited for individuals who thrive in remote environments and are committed to maintaining high service standards.
 
 
 Key Responsibilities
 
 
 
 As a Customer Support Specialist, You Will
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently
 </li>
 <li>
 Provide clear and accurate product or service information
 </li>
 <li>
 Escalate complex cases to appropriate departments when necessary
 </li>
 <li>
 Maintain detailed records of customer interactions in CRM systems
 </li>
 <li>
 Follow internal service guidelines and performance metrics
 </li>
 <li>
 Identify recurring issues and suggest process improvements
 </li>
 <li>
 Ensure customer satisfaction through proactive communication and follow-up
 
 
 </li>
 </ul>
 Your work will play a vital role in building customer trust and long-term loyalty.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer support, customer service, or a related field
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent problem-solving and conflict resolution abilities
 </li>
 <li>
 Ability to multitask and manage time effectively
 </li>
 <li>
 Comfortable using CRM platforms and support tools
 </li>
 <li>
 Self-motivated and capable of working independently
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote environment
 </li>
 <li>
 Flexible scheduling based on operational needs
 </li>
 <li>
 Performance-based evaluation standards
 </li>
 <li>
 Ongoing training and development support
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope may evolve based on business needs
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Service Excellence, Customer Support, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Support, Live Chat Support, Email Support, Call Center Operations, Conflict Resolution, Problem Solving, Communication Skills, Active Listening, Customer Retention, Customer Satisfaction (CSAT), Technical Support, Troubleshooting, Remote Work, Multitasking, Time Management, Escalation Management, Process Improvement, Cross-Functional Collaboration, Service Level Agreements (SLA), Customer Experience (CX), Relationship Building, Adaptability, Attention to Detail
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for customer-focused professionals who are passionate about delivering outstanding service and creating meaningful customer experiences.
</div>

Customer Support Specialist

Nas Partners

Customer Experience HostsLocation: Riyadh &amp; Qiddiya Company: A brand new Transportation Company - led by a major transport group in Saudi ArabiaAbout the roleNas Partners is recruiting for a number of Customer Experience Hosts to support a transport operator for Six Flags Qiddiya City, one of Saudi Arabia&rsquo;s most exciting entertainment destinations.This is a highly customer-facing role, ideal for university graduates or early-career professionals who are interested in tourism, entertainment, hospitality, or customer experience and enjoy working in energetic, people-focused environments.You will play a key role in creating a welcoming, informative, and memorable experience for visitors, acting as a brand ambassador for Qiddiya while representing the Transport Company with professionalism and enthusiasm.Key responsibilities<ul><li>Deliver a warm, friendly, and professional welcome to visitors at Qiddiya</li><li>Act as a Customer Experience Host and brand ambassador on behalf of the transport company.</li><li>Support guests at welcome centres and during transport journeys to and from the parks</li><li>Provide clear, engaging information about parks, rides, attractions, and events</li><li>Confidently communicate with individuals and groups, including families, schools, and organised tours</li><li>Promote the overall Qiddiya destination, including future developments such as Aqua Arabia</li><li>Answer customer enquiries calmly, accurately, and positively</li><li>Maintain a high standard of presentation, professionalism, and customer care at all times</li><li>Work collaboratively with colleagues to ensure smooth visitor flow and a positive on-site atmosphere</li><li>Be flexible to work across different locations within Riyadh and Qiddiya, as required</li></ul>Who we&rsquo;re looking forThis role is well-suited to candidates who:<ul><li>Are university graduates or early in their career</li><li>Have a good level of spoken English and can communicate confidently with the public</li><li>Are energetic, positive, and comfortable engaging with large numbers of people</li><li>Enjoy working in fast-paced, customer-facing environments</li><li>Have a genuine interest in tourism, entertainment, leisure, or destination experiences</li><li>Are well-presented, reliable, and professional</li><li>Are flexible to work shifts, weekends, and busy event days</li></ul>Previous experience in customer service, hospitality, tourism, or events is an advantage, but not essential &mdash; attitude, energy, and communication skills are key.What you&rsquo;ll gain<ul><li>Hands-on experience supporting a major entertainment and tourism destination</li><li>A strong entry point into the tourism, events, and customer experience sector</li><li>Training and on-the-job support</li><li>The opportunity to build transferable skills in communication, service delivery, and teamwork</li><li>Career development opportunities as the project and destination continue to grow</li></ul>Job Types: Full-time, Permanent, New gradPay: ﷼6,000.00 - ﷼8,000.00 per monthApplication Question(s):<ul><li>Are you comfortable speaking in English with customers, including explaining information and answering questions?</li></ul>

Customer Experience Hosts

Zid | زد

<div>
 
 📍
 
 Location:
 
 Riyadh, Saudi Arabia |
 
 Type:
 
 Full-Time
 
 
 
 
 Be the Voice. Solve the Problem. Elevate Every Merchant Experience.
 
 
 
 
 
 
 
 At
 
 Zid
 
 , merchants are at the center of everything we build. From launching their first store to scaling across marketplaces, our mission is to ensure they feel supported, confident, and empowered every step of the way.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Associate, Merchants Care
 
 &mdash; someone who thrives on helping others, resolving issues with speed and empathy, and delivering support experiences that build long-term trust.
 
 
 
 
 
 If you&rsquo;re passionate about service excellence and want to make a real impact in a fast-moving tech environment &mdash; this role is for you.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 1- Merchant Communication &amp; Issue Resolution
 
 
 <ul>
 <li>
 Respond promptly to merchant inquiries across products, services, and account-related concerns.
 </li>
 <li>
 Identify root causes, troubleshoot issues, and provide clear, effective solutions.
 </li>
 <li>
 Escalate complex cases when needed while ensuring smooth follow-up and closure.
 </li>
 </ul>
 
 
 
 
 
 2- Product Knowledge &amp; Problem-Solving
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of Zid&rsquo;s products, tools, and workflows.
 </li>
 <li>
 Apply critical thinking to diagnose platform-related issues and guide merchants confidently.
 </li>
 </ul>
 
 
 
 
 
 3- Documentation &amp; Quality Assurance
 
 
 <ul>
 <li>
 Accurately document all merchant interactions, issues, and resolutions within CRM systems.
 </li>
 <li>
 Ensure communication and responses meet company service and quality standards.
 </li>
 </ul>
 
 
 
 
 
 4- Merchant Education &amp; Feedback
 
 
 <ul>
 <li>
 Educate merchants on best practices and optimal use of Zid&rsquo;s platform.
 </li>
 <li>
 Proactively collect and share feedback to improve service delivery and product enhancements.
 </li>
 </ul>
 
 
 
 
 
 5- Team Collaboration &amp; Adaptability
 
 
 <ul>
 <li>
 Collaborate with Product, Tech, Sales, and Operations teams to resolve cases and improve workflows.
 </li>
 <li>
 Adapt quickly to new tools, processes, and product updates.
 </li>
 </ul>
 
 
 
 
 
 Who We&rsquo;re Looking For?
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, merchant support, or call center environments (SaaS, eCommerce, or tech is a plus).
 </li>
 <li>
 Experience handling inbound inquiries, resolving technical or account-related issues.
 </li>
 <li>
 Familiarity with CRM tools and support ticketing systems preferred.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 High empathy and emotional intelligence when handling merchant concerns.
 </li>
 <li>
 Problem-solving mindset with the ability to think critically under pressure.
 </li>
 <li>
 Organized and detail-oriented with accurate documentation skills.
 </li>
 <li>
 Comfortable navigating digital platforms and learning new tools quickly.
 </li>
 </ul>
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 Patient, proactive, and service-driven.
 </li>
 <li>
 Positive team player with strong ownership mentality.
 </li>
 <li>
 Resilient and adaptable in fast-paced environments.
 </li>
 <li>
 Committed to delivering an exceptional merchant experience.
 </li>
 </ul>
 
 
 
 
 🚀
 
 Ready to be the voice that makes a difference?
 
 
 
 If you&rsquo;re driven to support, solve, and elevate experiences &mdash;
 
 apply now and join Zid&rsquo;s journey.
 
 
</div>

Associate, Merchants Care

Nestlé

<div><div><div>Position Snapshot<ul><li>
Position Title: Sales Representative &ndash; B2B</li><li>
Location: Riyadh, Saudi Arabia</li><li>
Department: Sales</li><li>
Reports To: Head of B2B</li><li>
Employment Type: Full-Time</li></ul> 
Position Summary
Nestl&eacute; Waters is the global leader in bottled water, proudly producing Al Manhal and Nestl&eacute; Pure Life in Saudi Arabia.
As part of our commercial expansion, we are seeking a Sales Representative &ndash; B2B to join our Riyadh team. 
This role focuses on driving growth, executional excellence, and customer partnerships across corporate offices, banks, institutions (healthcare, education, industrial, governmental), and HORECA channels. 
A DAY IN THE LIFE &hellip; 
<ul><li>
Manage a defined customer portfolio within corporate, institutional, and HORECA channels to achieve volume and revenue targets.</li><li>
Conduct daily field visits to engage with customers, identify opportunities, and ensure service excellence across all touchpoints.</li><li>
Build and maintain long-term partnerships with key clients, purchasing teams, and distributors.</li><li>
Execute sales and promotional programs, ensuring market visibility and channel compliance.</li><li>
Identify new business opportunities through structured market mapping and competitive analysis.</li><li>
Collaborate cross-functionally with marketing, logistics, and finance to deliver seamless customer experiences.</li><li>
Monitor sales performance, forecast demand, and report market insights to management.</li><li>
Uphold Nestl&eacute;&rsquo;s standards of quality, safety, and ethical business practices in all field operations.</li></ul> 
What Will Make You Successful&hellip; 
<ul><li>
Bachelor&rsquo;s degree in business administration, Marketing, or related field.</li><li>
2&ndash;3 years of relevant experience in B2B or FMCG field sales, preferably in the beverage or foodservice sector.</li><li>
Demonstrated success in managing large accounts and driving execution excellence.</li><li>
Strong interpersonal, communication, and negotiation skills.</li><li>
Excellent command of Arabic and English.</li><li>
Valid Saudi Driving License required.</li></ul> 
What We Offer At Nestl&eacute; 
When you join Nestl&eacute; Waters, you become part of a team committed to excellence, integrity, and customer trust. 
We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference. 
We Offer 
<ul><li>
Exciting opportunities to develop your career your way</li><li>
A culture of respect, with diversity, equity and inclusion at its core</li><li>
A dynamic international environment empowering you to learn, develop and grow</li><li>
The opportunity to represent globally trusted brands with local impact.</li></ul> 
At Nestl&eacute;, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people&rsquo;s lives that we touch every single day. 
Be a force for good. Join Nestl&eacute; and visit us on www.nestle.com.</div></div></div>

Sales Representative -B2B

DYAR

<ul><li>Visitor Management: Welcoming, greeting, and directing visitors, clients, and vendors upon arrival.</li><li>Communication Hub: Answering, screening, and forwarding incoming phone calls and managing emails.</li><li>Administrative Support: Performing clerical tasks such as filing, photocopying, transcribing, and faxing.</li><li>Scheduling: Managing calendars, booking meeting rooms, and coordinating appointments.</li><li>Front Desk Maintenance: Ensuring the reception area is clean, tidy, and organized.</li><li>Mail and Deliveries: Receiving, sorting, and distributing daily mail, packages, and courier deliveries.</li><li>Security: Monitoring visitor access, issuing visitor badges, and following safety protocols.</li><li>Office Supplies: Monitoring inventory and ordering office supplies.</li></ul>Required Skills and Qualifications<ul><li>Experience: Proven work experience as a receptionist, front office representative, or similar role.</li><li>Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (printers, fax machines).</li><li>Communication: Strong verbal and written communication skills.</li><li>Interpersonal Skills: Professional attitude, appearance, and a customer-service-oriented approach.</li><li>Organization: Excellent organizational, multitasking, and time-management skills.</li></ul>Common Education and Requirements<ul><li>High school diploma or equivalent is generally required.</li><li>Sometimes, additional training or a degree in administration may be preferred.</li></ul>This role often reports to an Office Manager or HR Manager and acts as the face of the organizationJob Type: Full-timeApplication Question(s):<ul><li>Should Be Female</li></ul>

reception

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