customer experience senior specialist Jobs in Riyadh

customer experience senior specialist

customer service representative Jobs in Riyadh

customer service representative

customer success manager

inside sales representative Jobs in Riyadh

inside sales representative

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customer support representative

NICE ONE

<div>Join Nice One as a Customer Service Representative to deliver outstanding support to our customers, handle inquiries across channels, and help maintain a positive brand experience. This role is open to all candidates and supports diversity and inclusion. The ideal candidate is patient, communicative, and customer-focused with the ability to resolve issues efficiently while representing Nice One professionally.
<h2 class="jobSectionHeader">
Primary Responsibilities &ndash; Provide timely, accurate, and friendly customer support</h2>
<ul>
<li>Respond to customer inquiries via phone, email, chat, and social media in a professional and courteous manner, following company guidelines and tone.</li>
<li>Resolve customer issues and complaints by identifying root causes, proposing solutions, and escalating to appropriate teams when necessary to ensure timely resolution.</li>
<li>Process orders, returns, exchanges, and refunds accurately in the company systems while ensuring adherence to policies and quality standards.</li>
<li>Document customer interactions and maintain detailed, accurate records in the CRM to support follow-up and continuous improvement.</li>
<li>Collaborate with operations, logistics, and store teams to track order status, inventory availability, and delivery exceptions that affect customers.</li>
<li>Provide clear product and service information, including troubleshooting steps, warranty guidance, and service timelines to set accurate customer expectations.</li>
<li>Contribute to knowledge base updates and suggest process improvements based on recurring customer feedback and trends.</li>
<li>Meet individual and team KPIs for response time, resolution rate, customer satisfaction (CSAT), and quality assurance metrics.</li>
<li>Promote a respectful, inclusive customer experience and follow all company policies and local regulations related to customer service.</li>
</ul>
<h3 class="jobSectionHeader">Qualifications and Skills &ndash; Customer-focused with strong communication ability</h3>
<ul>
<li>High school diploma or equivalent; additional training in customer service, communication, or related fields is a plus.</li>
<li>Previous experience in customer service, call center, retail support, or a related role is preferred.</li>
<li>Excellent verbal and written communication skills in Arabic; English proficiency is an advantage for cross-team collaboration and reporting.</li>
<li>Comfortable using CRM systems, ticketing tools, and basic office software (Google Workspace or equivalents).</li>
<li>Strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Empathetic, patient, and able to de-escalate tense situations while maintaining professionalism.</li>
<li>Flexible availability to work shifts including weekends and occasional evenings as required by business needs.</li>
</ul>
<h4 class="jobSectionHeader">Personal Attributes &ndash; Service-oriented, reliable, and collaborative</h4>
<ul>
<li>Customer-first mindset with a friendly, approachable demeanor.</li>
<li>Dependable and punctual, demonstrating integrity and accountability in daily responsibilities.</li>
<li>Team player who supports colleagues and contributes to a positive, inclusive workplace culture.</li>
<li>Adaptable and open to feedback, continuously seeking ways to improve personal and team performance.</li>
<li>Calm under pressure and able to prioritize tasks to meet service-level expectations.</li>
</ul>
<h5 class="jobSectionHeader">Benefits and Work Conditions &ndash; Competitive package and learning opportunities</h5>
<ul>
<li>Competitive salary with performance-based incentives and recognition programs.</li>
<li>Local role with opportunities for career growth within Nice One and training in customer service best practices and systems.</li>
<li>On-the-job training at no cost to employees and ongoing coaching to develop customer care skills.</li>
<li>Employee benefits consistent with company policy and local labor regulations.</li>
<li>An inclusive workplace that values diversity and equal opportunity for all applicants.</li>
</ul>
<h6 class="jobSectionHeader">How to Apply &ndash; Join Nice One&rsquo;s customer support team</h6>

If you are a dedicated customer service professional or motivated candidate ready to support customers and contribute to an exceptional brand experience, submit your CV through our online recruitment portal. Please include your city of residence, relevant customer service experience, and availability. We welcome applicants from all backgrounds and look forward to reviewing your application.</div>

Customer Service Representative

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س6,000 - ر.س7,500 / month
 
 
 
 Description
 
 
 
 Join us in redefining customer experience at Tabby!
 
 
 As a Customer Experience Representative, you&rsquo;ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role&mdash;it&rsquo;s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Engage with customers via chat and phone, providing prompt and effective solutions.
 </li>
 <li>
 Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
 </li>
 <li>
 Champion customer service excellence, ensuring policies and procedures align with company objectives.
 </li>
 <li>
 Analyze customer queries, identifying patterns and opportunities for service optimization.
 </li>
 <li>
 Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
 
 
 
 </li>
 </ul>
 
 Skills, Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
 </li>
 <li>
 Postgraduate degree in math, business, marketing, or finance (preferred).
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to think critically.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with a high level of self-awareness.
 </li>
 <li>
 Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
 </li>
 <li>
 Team player mindset, with the ability to build and maintain strong relationships across teams.
 </li>
 <li>
 Resilience under pressure, with a proactive approach to challenges.
 
 
 
 </li>
 </ul>
 Why Join Tabby?
 
 
 <ul>
 <li>
 Be part of an industry-leading fintech company redefining customer experience.
 </li>
 <li>
 Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
 </li>
 <li>
 Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
 </li>
 <li>
 Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
 
 
 
 </li>
 </ul>
 
 If you're ready to set new benchmarks in customer experience, we want you on our team!
 
</div>

Customer Service Representative - Saudi National

Giant of Nature Organic & Natural Products Ltd.

Job SummaryGiant of Nature Wellness Ltd. is seeking a friendly and customer-focused Customer Service Representative to join our team in Riyadh. The successful candidate will be responsible for handling customer inquiries, providing product information, and ensuring a high level of customer satisfaction. This role is ideal for individuals who enjoy helping customers and working in a fast-paced retail or wellness environment.Responsibilities<ul><li>Respond to customer inquiries via phone, email, and in-person interactions</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Maintain records of customer interactions and transactions</li><li>Assist customers with orders, returns, and product inquiries</li><li>Coordinate with internal teams to ensure customer needs are met</li><li>Follow up with customers to ensure satisfaction</li></ul>Requirements / Qualifications<ul><li>Previous experience in customer service or a related role preferred</li><li>Strong communication and interpersonal skills</li><li>Problem-solving abilities and a customer-first mindset</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with Microsoft Office</li><li>Fluency in English (Arabic is preferred)</li><li>Must be based in Saudi Arabia or willing to relocate</li></ul>Compensation and BenefitsSalary: SAR 3,500 &ndash; SAR 5,500 per month (depending on experience)Benefits:<ul><li>Paid annual leave</li><li>End-of-service benefits as per Saudi Labor Law</li><li>Training and development opportunities</li><li>Supportive and collaborative work environment</li><li>Career growth opportunities</li></ul>Application ProcessInterested candidates are invited to submit their updated CV along with a brief cover letter outlining their customer service experience and interest in the role.Only shortlisted candidates will be contacted.Job Type: Full-timePay: ﷼3,500.00 - ﷼5,000.00 per monthWork Location: In person

Jackson Hewitt Tax Service Inc.

<div>
 
 Benefits
 
 
 
 <ul>
 <li>
 401(k) matching
 </li>
 <li>
 Bonus based on performance
 </li>
 <li>
 Flexible schedule
 </li>
 <li>
 Opportunity for advancement
 </li>
 <li>
 Signing bonus
 </li>
 <li>
 Training &amp; development
 
 
 </li>
 </ul>
 We are looking for someone who thrives in a welcoming, customer service-oriented environment with
 
 excellent communication skills
 
 . If you enjoy building strong relationships with clients, then look no further and apply today!
 
 
 Join our team as a
 
 Client Service Associate
 
 and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!
 
 
 No matter your work background or experience level, we welcome you to
 
 apply
 
 !
 
 
 
 Perks
 
 
 
 <ul>
 <li>
 Hourly pay + competitive bonus package
 </li>
 <li>
 Flexible Schedule Options &ndash; Work that works for you!
 </li>
 <li>
 Free Identity Theft Protection through ID Watchdog from Equifax
 </li>
 <li>
 Corporate discount program through Avibra
 </li>
 <li>
 Earned Wage Access through ZayZoon
 </li>
 <li>
 Discount and Rewards Marketplace through BenefitHub
 </li>
 <li>
 Opportunities for advancement within the organization or as a tax pro
 </li>
 <li>
 Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
 </li>
 <li>
 Free tax preparation training and PTIN registration
 </li>
 <li>
 Free continuing tax education
 </li>
 <li>
 Enrolled Agent materials and testing reimbursement
 
 
 </li>
 </ul>
 
 What You Need
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Experience in a fast-paced retail environment
 </li>
 <li>
 Basic computer proficiency and ability to troubleshoot
 </li>
 <li>
 Prior customer service or sales experience preferred, but not required
 </li>
 <li>
 Willingness to learn and grow in a customer-focused role
 
 
 </li>
 </ul>
 If you're looking for a rewarding opportunity to learn new skills and make an impact,
 
 apply today!
 
 
 
 Compensation: $12.00 per hour
 
 
 Working at Jackson Hewitt
 
 
 Jackson Hewitt is an innovator with nearly 6,000 locations, and we&rsquo;re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
 
 
 Taxes are fun (really!)
 
 
 Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
 
 
 PTIN Certification: Yes
 
 
 By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee&rsquo;s job application process is specific to that franchisee and will not be communicated to any other entity.
</div>

Client Service Associate

Maximus KSA | ماكسيموس السعودية

<div>
 
 Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated
 
 Contact Centre Agent
 
 to join our team! You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls efficiently and professionally.
 </li>
 <li>
 Arrange and manage home visit appointments for surveys.
 </li>
 <li>
 Address inquiries related to scheduling and rescheduling visits.
 </li>
 <li>
 Ensure accuracy and attention to detail when inputting data.
 </li>
 <li>
 Build strong relationships with social beneficiaries while providing excellent customer service.
 </li>
 <li>
 Work independently to solve problems and negotiate scheduling solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Knowledge:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant subject.
 </li>
 <li>
 Tech-savvy with experience using CRM systems, ATS, or similar platforms.
 </li>
 <li>
 Bi-lingual fluency in
 
 English and Arabic
 
 is required.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong communication and active listening skills.
 </li>
 <li>
 Excellent relationship-building and customer service abilities.
 </li>
 <li>
 Problem-solving, negotiation, and adaptability skills.
 </li>
 <li>
 Attention to detail with accurate data entry.
 </li>
 <li>
 High reliability, integrity, and a compassionate approach to work.
 </li>
 <li>
 Passionate about supporting and serving the community.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum
 
 2 years&rsquo; experience
 
 in customer service.
 </li>
 <li>
 Previous experience in a contact centre is
 
 desirable
 
 .
 </li>
 <li>
 Exposure to working with social beneficiaries is a plus but not essential.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a purpose-driven team making a real impact in the community.
 </li>
 <li>
 Work in a dynamic and supportive environment with opportunities for growth.
 </li>
 </ul>
 
 
</div>

Contact Center Agent

alinma

<div>
 
 The bank is seeking to hire a
 
 Junior Retail Sales Representative
 
 in the following locations:
 
 <ul>
 <li>
 
 Riyadh
 
 </li>
 </ul>
 
 
 
 
 
 Job Summary:
 
 
 
 The Junior Retail Sales Representative will support the retail sales team, assist clients with banking products, and help drive sales growth. This role involves building client relationships, understanding customer needs, and promoting suitable banking solutions.
 
 
 
 
 
 
 Key Knowledge Areas:
 
 
 <ul>
 <li>
 Banking products and services
 </li>
 <li>
 Retail sales strategies and techniques
 </li>
 <li>
 Customer relationship management (CRM) systems
 </li>
 <li>
 Market trends and client engagement
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum of
 
 2 years of experience in the banking sector
 
 </li>
 <li>
 Proven track record in retail sales or customer-facing banking roles
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to work in a dynamic team environment
 </li>
 </ul>
 
 
 
 
 📩 To apply, please submit your CV via LinkedIn .
 
 
 #BankJobs #RetailSales #JuniorSalesRepresentative #Dammam #AlKhobar #CareerOpportunity
 
</div>

Junior Sales Representative - Riyadh

Haji Husein Alireza & Co. Ltd.

<div>
 
 
 Job Purpose
 
 
 
 Provide customer-facing product support and parts advisory to external parts customers and independent workshops, handling standard parts application inquiries and promoting MAN genuine parts to support parts sales growth and customer retention.
 
 
 
 
 
 
 Accountabilities
 
 
 <ul>
 <li>
 Handle incoming parts application inquiries from external customers, independent workshops, and fleet operators via phone, email, and in-person visits, providing accurate MAN genuine parts recommendations and application guidance.
 </li>
 <li>
 Conduct scheduled customer visits within the assigned territory to promote MAN genuine parts, deliver product information materials, and identify parts sales opportunities for the Area Parts Manager.
 </li>
 <li>
 Process standard customer parts complaints and fitment issues, gathering required documentation and coordinating initial investigation with the product support team before escalating complex cases to the Senior Representative.
 </li>
 <li>
 Maintain customer visit logs, inquiry records, and complaint tracking in the CRM system, providing regular activity reports to the Product Support Supervisor.
 </li>
 <li>
 Participate in parts promotional events, trade shows, and customer training sessions as directed by the Product Support Supervisor to build brand awareness and customer engagement.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 Minimum 2&ndash;4 years of experience in automotive parts sales support, customer service, or product representation. Prior experience with commercial vehicle parts and customer-facing field roles is preferred.
 
 
 
 
 
 
 Education
 
 
 
 Diploma or Bachelor's degree in Business Administration, Automotive Technology, Marketing, or a related field (mandatory). Certifications in MAN product systems, customer service, or automotive parts are a plus.
 
</div>

Product Support Representative

Explore 1529+ Customer support representative in Riyadh this April. Find roles across top companies and apply now to boost your career.

1529 customer support representative jobs In Riyadh

Customer Service Representative

Customer Service Representative - Saudi National

Customer Service Representative

Client Service Associate

Contact Center Agent

Junior Sales Representative - Riyadh

Product Support Representative