certified pharmacy technician - phone support

customer success engineer i - on demand accounting (hybrid work schedule)

customer success engineer i - onboarding (hybrid work schedule)

customer service representative Jobs in Houston

customer service representative

benefits specialist

certified pharmacy technician - phone support Jobs in Houston

customer success engineer i - on demand accounting (hybrid work schedule) Jobs in Houston

customer success engineer i - onboarding (hybrid work schedule) Jobs in Houston

customer support specialist remote off hours schedule

Converge Technology Solutions

<b>Practice:</b> Managed Services
<br><b>Position Title:</b> Customer Support Specialist
<br><b>Position Location:</b> Remote, Work hours reflect Central Time Zone hours.
<br><b>Reports to:</b> Team Lead Customer Support
<br><br>
<b>Job Summary:</b><br>
Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology.
<br><br>
<b>Work Schedule:</b><br>
Pellera is hiring for two separate roles with this posting with two specific schedule options.
<br>Saturday to Tuesday - 6am CST to 4:30pm CST
<br>Monday to Wednesday, and Saturday – 11:30am to 10pm CST
<br><br>
<b>FLSA Status:</b><br>
Non-Exempt.
<br><br>
<b>Essential Functions:</b><br>
<ul>
<li>Provides first level support for inbound Interactions and requests from end users, staff and patients.</li>
<li>Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service.</li>
<li>Participate in and adhere to all standard operating procedures.</li>
<li>Assists with the development and improvement of work instructions, procedures, and documentation.</li>
<li>Exceptional Attendance is a must.</li>
<li>Mentor and assist with training new Customer Support Specialists.</li>
<li>Assist other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures.</li>
<li>Maintain appropriate level of skills to handle incidents and requests in line with established service levels.</li>
<li>Provide feedback of intelligence gained through customer interactions.</li>
<li>Make or suggest updates to the Knowledge within the Knowledge Management databases.</li>
<li>Other duties as assigned.</li>
</ul>
Required Skills/Abilities/Competencies
<br><ul>
<li>Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.</li>
<li>Technical writing experience</li>
<li>Innovative, team-oriented problem solver.</li>
<li>Excellent interpersonal and customer service skills. Strong commitment to providing quality service.</li>
<li>Excellent organizational, time management and follow through skills.</li>
<li>Ability to prioritize tasks and to delegate them when appropriate.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Experience troubleshooting Microsoft Office.</li>
<li>Ethical and Critical Thinking.</li>
<li>Ability to type at least 25 words a minute.</li>
</ul>
<b>Education and Experience:</b><br>
<ul>
<li>High school diploma or equivalent.</li>
<li>2 years’ experience working in a customer service role preferred but not required.</li>
<li>Call Center experience preferred but not required.</li>
</ul>
<b>Physical Requirements:</b><br>
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>
Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Customer Support Specialist - Remote, Off-hours schedule.

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Houston, TX<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

Pharmacy Technician - Customer Care Specialist

MD Anderson Cancer Center

<div>The Health Information Specialist at MD Anderson Cancer Center serves as a front-line customer service agent for referring physicians and consumers who contact the institution for referrals, services, or cancer-related information. This role provides timely and accurate information through telephone, email, and online communication channels, directly impacting the quality of service provided to patients, caregivers, medical professionals, and the community.<br>
<br>
The ideal candidate will have a Bachelor's degree, along with five years of healthcare experience in call-center operations, particularly in busy environments, with knowledge of insurance terminology, cancer basics, insurance authorization, social work, healthcare, patient access, patient education, patient advocacy, and/or helpline experience. Strong interpersonal skills and a commitment to integrity are essential. This role requires navigating challenging conversations with patients using empathy, patience, and professionalism.<br>
<br>
This position is fully remote, including the first 6-8 weeks of training, which will also be conducted remotely. The candidate must be able to work four 10-hour shifts per week on a rotating schedule from 8:00 a.m. to 7:00 p.m., including rotating Saturdays.<br>
<br>
Hourly breakdown of salary range:<br>
Minimum $29.09 | Midpoint $36.30 | Maximum $43.51<br>
<br>
MD Anderson Offers Our Employees:<br>
<ul><li>Paid employee medical benefits (zero premium) starting on the first day for employees working 30+ hours per week</li><li>Group Dental, Vision, Life, AD&amp;D, and Disability coverage</li><li>Paid Time Off (PTO) and Extended Illness Bank (EIB) paid leave accruals</li><li>Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs</li><li>Tuition Assistance Program after six months of service</li><li>Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans</li><li>Employer-paid life, AD&amp;D, and illness-related reduced salary pay program</li><li>Health Savings Account and Dependent Care Reimbursement flexible spending accounts</li><li>Fertility benefits</li><li>State of Texas longevity pay</li><li>Extensive wellness, recognition, fitness, employee health programs, and employee resource groups</li></ul><br>
Essential Job Functions:<br>
<ul><li>Serve up to 40 hours per week responding to consumer inquiries about all aspects of cancer and MD Anderson</li><li>Provide timely, accurate information regarding programs and services through calls, emails, work queues, and other channels</li><li>Help customers navigate and initiate the MD Anderson referral process</li><li>Apply strong interviewing and communication skills in accordance with institutional policies</li><li>Use medical and legal disclaimers appropriately</li><li>Translate technical information to the literacy level of each customer and verify understanding</li><li>Participate fully in customer service data management and documentation</li><li>Handle difficult inquiries, reduce caller anxiety, and de escalate frustration</li><li>Conduct follow-up procedures to assess customer satisfaction</li><li>Acquire and maintain core knowledge of cancer, MD Anderson services, and institutional resources</li><li>Successfully pass initial certification assessment with a score of 90%</li><li>Demonstrate mastery of ongoing education requirements</li><li>Maintain proficiency in computer and telephony systems</li><li>Read and integrate new materials daily</li><li>Identify resource gaps and conduct research as needed</li><li>Assist in new employee training</li><li>Use system generated data to assess performance and achieve departmental standards</li><li>Assess each caller's needs using active listening and interviewing</li><li>Tailor responses to the individual needs of each customer</li><li>Verify caller understanding and satisfaction before completing calls</li><li>Contribute to quality assurance efforts and incorporate new processes</li><li>Review documentation for quality and accuracy</li><li>Participate in inquiry-monitoring and apply performance feedback</li><li>Identify new processes to support quality and customer service goals</li><li>Other duties as assigned</li></ul><br>
Education Required: Bachelor's degree in Health, Social Science, Psychology, Nursing, Education, or related field.<br>
Experience Required: One year of experience in health care, social services, help line, counseling or teaching.<br>
Experience Preferred: Five years of healthcare experience in customer service, call center operations, patient navigation, patient advocacy, or insurance.<br>
<br>
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code, and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.<br>
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.<br>
<br>
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html<br>
<br>
Additional Information
<br>
<ul><li>Requisition ID: 179380
</li><li>Employment Status: Full-Time
</li><li>Employee Status: Regular
</li><li>Work Week: Days, Evenings, Rotating, Varied, Weekends
</li><li>Minimum Salary: US Dollar (USD) 60,500
</li><li>Midpoint Salary: US Dollar (USD) 75,500
</li><li>Maximum Salary : US Dollar (USD) 90,500
</li><li>FLSA: non-exempt and eligible for overtime pay
</li><li>Fund Type: Hard
</li><li>Work Location: Remote (within Texas only)
</li><li>Pivotal Position: No
</li><li>Referral Bonus Available?: No
</li><li>Relocation Assistance Available?: No
</li></ul><br>
#LI-Remote</div>

Health Information Specialist

<div><div>Customer Service Representative - Insurance</div></div><br>
<div></div>
 Location Houston, Texas, 77095 Category Customer Service JR202634950 Remote
<br><p>JOB DESCRIPTION
 Customer Service Representative - InsuranceAAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!What We OfferStarting Pay: $23.00 &ndash; $25.00/hourBilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)Location Requirement: must reside within 80 miles of 8508 Highway 6 North, Houston, TX 77095Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday&ndash;Friday, with occasional Saturday shifts between 9:00am-7:00pm. If training is scheduled on a Saturday, a weekday off will be provided.Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.Comprehensive Benefits Package Growth &amp; Advancement OpportunitiesWhat You&rsquo;ll Do Answer inbound calls and assist members with questions related to AAA membershipsDeliver personalized, proactive solutions and recommend valuable products and servicesEngage with members using strong communication and a friendly, problem-solving mindsetThink quickly and critically to resolve issues&mdash;this is not a scripted environmentNavigate multiple systems and tools while actively listening and multitaskingMaintain a positive, can-do attitude in a fast-paced and evolving environmentParticipate in ongoing coaching and development to continually enhance your performance Work-From-Home Requirements Dedicated, quiet workspace without interruptions.You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.Demonstrated ability to uphold productivity and confidentiality in a remote setting.Regular attendance in virtual team meetings and training sessions.Availability during standard business hours and flexibility for possible shift adjustments. What You&rsquo;ll Need Prior customer service experience (recent call center experience preferred)Spanish fluency is a plus!Excellent communication skills (written, verbal, and listening)Ability to multitask and navigate computer systems in real timeA flexible, &ldquo;can-do&rdquo; mindset and willingness to adapt to changeHigh school diploma or GEDAbility to pass a background check and drug screeningMust reside within 80 miles of our Houston Branch office 8508 Highway 6 North, Houston, TX 77095Remarkable benefits:&bull; Health coverage for medical, dental, vision&bull; 401(K) saving plans with company match AND Pension &bull; Tuition assistance&bull; Floating holidays and PTO for community volunteer programs&bull; Paid parental leave&bull; Wellness programs&bull; Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity &ndash; we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.&quot;Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.&rdquo;AAA is an Equal Opportunity EmployerOur organization participates in E-Verify</p>

Customer Service Representative - Insurance

Careers In Travel | Destination Planners

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Online Booking Specialist | Remote
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are a travel planning company that specializes in designing unforgettable, customized experiences for individuals, couples, families, and groups. Whether it&rsquo;s a luxury cruise, an all-inclusive resort, or a tailored multi-destination itinerary, our team delivers expert service, personalized attention, and seamless booking support to make every journey stress-free.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We are looking for an organized and enthusiastic
 <strong>
  Online Booking Specialist
 </strong>
 to join our remote team. In this role, you&rsquo;ll support clients by researching and securing travel reservations, including accommodations, flights, and vacation packages. If you love helping people, enjoy working online, and are passionate about travel, this is a great opportunity to be part of a growing and supportive team.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Assist clients with booking travel services such as hotels, resorts, flights, cruises, and packages
 <br/>
 <br/>
 Manage booking logistics through various online supplier platforms
 <br/>
 <br/>
 Communicate with clients via phone, email, or chat to understand their needs and provide tailored options
 <br/>
 <br/>
 Respond to booking inquiries, changes, and support requests in a timely, professional manner
 <br/>
 <br/>
 Maintain accurate records of client information, preferences, and reservations
 <br/>
 <br/>
 Stay up to date with travel promotions, supplier offerings, and destination trends
 <br/>
 <br/>
 Deliver a smooth and supportive booking experience from start to finish
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Experience in travel, hospitality, or customer service is a plus, but not required
 <br/>
 <br/>
 Excellent communication and interpersonal skills
 <br/>
 <br/>
 Strong attention to detail and time management abilities
 <br/>
 <br/>
 Tech-savvy and comfortable using online platforms and digital tools
 <br/>
 <br/>
 Self-motivated, dependable, and capable of working independently
 <br/>
 <br/>
 Must be 18 years or older with a computer and reliable internet connection
 <br/>
 <br/>
 A passion for travel and a commitment to great customer experiences
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 100% remote work environment
 <br/>
 <br/>
 Flexible scheduling
 <br/>
 <br/>
 Travel industry training and development resources
 <br/>
 <br/>
 Access to exclusive booking tools and travel perks
 <br/>
 <br/>
 Incentive-based earning opportunities
 <br/>
 <br/>
 A supportive and growth-oriented team culture
 <br/>
 <br/>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 This is a remote, work-from-home position ideal for individuals who are organized, service-oriented, and excited to be part of a fast-paced and rewarding industry.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Online Booking Coordinator | Remote

Traveling with Michaila

<div>
 We are seeking a motivated and service-focused
 <strong>
  Remote Customer Experience Specialist
 </strong>
 to support clients by providing clear communication, coordinating service details, and ensuring a smooth experience from start to finish. This fully remote role is ideal for someone who enjoys helping people, staying organized, and delivering reliable support in a structured environment.
 <br/>
 <br/>
 In this role, you will communicate with clients to gather necessary information, assist with scheduling and reservation coordination, and provide timely updates throughout the process. You will review important details, maintain organized records, and ensure all information is accurate and up to date within internal systems. Your ability to stay attentive to details and follow through on requests will help create a seamless and positive client experience.
 <br/>
 <br/>
 This position is well suited for individuals who are dependable, proactive, and comfortable working independently while staying organized in a remote setting.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate with clients to gather information and provide updates
  </li>
  <li>
   Assist with coordinating reservations, scheduling requests, and confirmations
  </li>
  <li>
   Review client details carefully to ensure accuracy and completeness
  </li>
  <li>
   Monitor changes and follow up on outstanding items
  </li>
  <li>
   Maintain organized records within internal systems and digital tools
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication and customer service skills
  </li>
  <li>
   Highly organized with strong attention to detail
  </li>
  <li>
   Comfortable using technology and online systems
  </li>
  <li>
   Ability to work independently and manage tasks remotely
  </li>
  <li>
   Customer service, administrative, or coordination experience is helpful but not required
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Details:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   100% remote position
  </li>
  <li>
   Structured training and ongoing support provided
  </li>
  <li>
   Supportive team environment with opportunities to develop new skills
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Applicants must be citizens of the
 <strong>
  US, UK, Australia, Spain, Mexico, or LATAM
 </strong>
 .
</div>


Remote Customer Experience Specialist

KnovelCam Inc.

<div>
 <p>
  KnovelCam Inc. is a fast-growing medical imaging company specializing in wireless mobile X-ray systems. Our FDA-cleared platforms deliver full-body imaging wherever clinicians need it exam rooms, operating suites or remote clinics. Headquartered in Houston TX with local presence in Florida, New England and California, we combine cutting-edge hardware with intuitive software and local support to streamline workflows and improve patient outcomes
 </p>
 <p>
  <br/>
 </p>
 <p>
  Position Overview
 </p>
 <p>
  We are seeking a self-motivated remote Medical Device Sales Representative - X-Ray Imaging. You will leverage your existing network and sales experience to sell mobile X-ray equipment helping drive KnovelCam&rsquo;s growth in your home territory. No relocation is required. You will generate your own leads, qualify prospects, present tailored solutions and close deals
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Build and maintain relationships with hospitals, clinics and specialist practices in your residing area
  </li>
  <li>
   Generate your own leads through outreach, referrals and industry events
  </li>
  <li>
   Conduct virtual and on-site demonstrations of mobile X-ray systems
  </li>
  <li>
   Develop territory plans to achieve and exceed sales targets
  </li>
  <li>
   Prepare proposals, negotiate contracts and finalize agreements
  </li>
  <li>
   Coordinate with technical and support teams to ensure seamless implementation
  </li>
  <li>
   Provide ongoing training and service follow-up to maximize customer satisfaction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Proven track record in medical sales (X-ray imaging sales or a closely related medical device channel preferred)
  </li>
  <li>
   Minimum three years of B2B sales experience with medical equipment
  </li>
  <li>
   Strong presentation, negotiation and closing skills
  </li>
  <li>
   Self-starter able to manage a remote territory and generate your own pipeline
  </li>
  <li>
   Excellent communication skills and ability to work cross-functionally
  </li>
  <li>
   Willingness to travel locally as needed for client meetings and demonstrations
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Medical Device Sales Representative - X-Ray Imaging

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