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customer support technician

Personified Tech

<div>Who We Are
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
About the Role
The Client Support Technician role is a part-time position that provides supplemental, as-needed support to assist in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. This role is intended to extend team capacity during periods of increased client demand, coverage needs, or special projects and does not represent a full-time position. We expect this role to be up to 20 hours per week, during business hours, 9-6pm ET. This role is onsite with the possibility of some remote work.
The Client Support Technician is responsible for maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; and a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
The ideal candidate is technically fluent in the modern IT stack, has strong customer service skills, can break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support for day-to-day coordination and escalation. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
Client Support Technician Responsibilities
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference.</li><li>
Communicating with users directly via Google Meet, Zoom, or Phone Call</li><li>
Installing, configuring, and mentoring end users on client-approved software</li><li>
Maintaining and coordinating IT training support for new client staff, as requested or scheduled</li><li>
Assisting in improving existing IT automation tools and workflows</li><li>
Removing adware, spyware, and viruses as detected on client hardware</li><li>
Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel</li><li>
Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness</li><li>
Providing coverage during peak support times, team PTO, or increased client demand</li><li>
Willingness to work outside of normal business hours on an as-needed basis</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed</li><li>
Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity)</li><li>
Other duties as needed</li></ul>
Qualifications
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
</li><li>It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.</li><li>
Ability to work flexibly with hours varying based on business needs</li></ul>
Commitment to DEI
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician - Part Time NY

<div><h1 class="jobSectionHeader">Who We Are</h1>
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
<h1 class="jobSectionHeader">About the Role</h1>
The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
Additionally, the role involves supporting client-owned technology on site in client office locations in the NYC area. This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices 3 to 5 days a week.
The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
<h1 class="jobSectionHeader">Responsibilities</h1>
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process</li><li>
Creating and maintaining documentation of IT procedures and policies</li><li>
Installing, configuring, and mentoring end users on client-approved software
</li><li>Assisting in the organization and inventory of all hardware and software resources, leveraging automation via UEM tools where possible
</li><li>Maintaining and coordinating regular IT training sessions with new client staff
</li><li>Assisting in improving existing IT automation tools and workflows
</li><li>Removing Adware, Spyware, and Viruses as detected on client hardware
</li><li>Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
</li><li>Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
</li><li>Willingness to work outside of normal business hours as required
</li><li>Willingness to travel as required</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks in the Personified warehouse 60% - 100% in person (DMV region specific)</li><li>
Willingness to travel to onsite visits for clients or projects, including the setup or troubleshooting of conference room and other supported hardware; 60% - 100% in person (NYC Area specific)
</li><li>Other duties as needed
 
</li></ul><h1 class="jobSectionHeader">Qualifications</h1>
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.</li><li>
It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.
</li><li>Willingness to travel as required.</li></ul>
<h1 class="jobSectionHeader">Pay and Benefits</h1>
<ul><li>Salary range $65K-$75K based on experience and qualifications
</li><li>Hybrid work environment- 3-5 days a week onsite</li><li>
Healthcare packages contributed to by Personified
</li><li>Generous paid time off benefit
</li><li>Optional 401K matched by Personified
</li><li>Cell phone stipend
</li><li>Annual Learning and Development stipend
</li></ul>We are currently hiring for multiple individuals to fulfill this role. While Personified staff work anywhere in the continental USA, this role is specifically seeking professionals located in the NYC area.
<h1 class="jobSectionHeader">Commitment to DEI</h1>
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us. Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician

Information Technology Senior Management Forum

<div><div>Posted Date
4/07/2026
</div><div>Description
<div>Principal Coordinator, Support Operations
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows &amp; Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:<ul><li>
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution</li><li>
 Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests</li><li>
Interact with end users via soft phone or chat modules to resolve software and hardware issues</li><li>
Utilize Service Now as the ticketing tool to track and escalate tickets for end users</li><li>
Assist with onboarding of new Agents by training and allow others to shadow</li><li>
Perform other tasks as needed and instructed by your manager</li></ul>
Basic Qualifications:<ul><li>
High School Diploma, GED or equivalent certification</li><li>
At least 1 year of remote help desk support experience</li></ul>
Preferred Qualifications:<ul><li>
Associate&rsquo;s Degree in Computer Science, Information Systems, and Engineering</li><li>
2+ years of remote help desk support experience</li><li>
1+ year of Mac support experience</li><li>
1+ year of Windows OS support experience</li><li>
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate</li></ul>
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York, NY: $75,400 - $86,100 for Principal Coordinator, Support Operations 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Principal Coordinator, Support Operations
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows &amp; Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:<ul><li>
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution</li><li>
 Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests</li><li>
Interact with end users via soft phone or chat modules to resolve software and hardware issues</li><li>
Utilize Service Now as the ticketing tool to track and escalate tickets for end users</li><li>
Assist with onboarding of new Agents by training and allow others to shadow</li><li>
Perform other tasks as needed and instructed by your manager</li></ul>
Basic Qualifications:<ul><li>
High School Diploma, GED or equivalent certification</li><li>
At least 1 year of remote help desk support experience</li></ul>
Preferred Qualifications:<ul><li>
Associate&rsquo;s Degree in Computer Science, Information Systems, and Engineering</li><li>
2+ years of remote help desk support experience</li><li>
1+ year of Mac support experience</li><li>
1+ year of Windows OS support experience</li><li>
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate</li></ul>
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York, NY: $75,400 - $86,100 for Principal Coordinator, Support Operations 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>
</div><div>Salary
75,400.00 - 86,100.00 Annual
</div><div></div><div><div>Type<div>
Full-time</div></div></div></div>

Principal Coordinator, Support Operations

Capital One

<div>Principal Coordinator, Support Operations
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows &amp; Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:<ul><li>
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution</li><li>
 Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests</li><li>
Interact with end users via soft phone or chat modules to resolve software and hardware issues</li><li>
Utilize Service Now as the ticketing tool to track and escalate tickets for end users</li><li>
Assist with onboarding of new Agents by training and allow others to shadow</li><li>
Perform other tasks as needed and instructed by your manager</li></ul>
Basic Qualifications:<ul><li>
High School Diploma, GED or equivalent certification</li><li>
At least 1 year of remote help desk support experience</li></ul>
Preferred Qualifications:<ul><li>
Associate&rsquo;s Degree in Computer Science, Information Systems, and Engineering</li><li>
2+ years of remote help desk support experience</li><li>
1+ year of Mac support experience</li><li>
1+ year of Windows OS support experience</li><li>
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate</li></ul>
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York, NY: $75,400 - $86,100 for Principal Coordinator, Support Operations 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

DUSTIN'S MECHANICAL LLC

<div><div><div>Benefits:</div>
<ul><li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div>Benefits/Perks</div>
<ul><li>Competitive Compensation (Base + Best in class performance incentives tied to booking rate and revenue performance)</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities</li>
</ul><div>Job Summary</div>
<div>Dustin's Mechanical is growing and we are looking for a high-performance individual tot are ownership of our front office operations, customer experience, and dispatch coordination. 
This is not a typical CSR role. 
This position plays a direct role in driving revenue, optimizing technician performance, and ensuring every customer interaction is handled with urgency and professionalism.</div>
<div>
 
Responsibilities:
</div><ul><li>Answer inbound calls and convert them into booked appointments</li>
<li>Control the daily dispatch board (right tech, right call, right timing)</li>
<li>Identify call types (repair, maintenance, IAQ, replacement opportunity)</li>
<li>Ensure technicians are set up for success before arrival</li>
<li>Manage schedule gaps, cancellations, and same-day opportunities</li>
<li>Support revenue tracking and KPI visibility</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul><div>What We're Looking For:</div>
<ul><li>Strong communicator who can confidently guide customers</li>
<li>Ability to stay calm and organized in a fast-paced environment</li>
<li>Experience in HVAC, Plumbing or home services required</li>
<li>Dispatch or Service Titan experience is a major plus</li>
Competitive mindset<li>- you like to win and perform</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul><div>What Success Looks Like:</div>
<ul><li>High booking rates on inbound calls</li>
<li>Efficient technician routing and minimal downtime</li>
<li>Increased average ticket through proper call handling</li>
<li>Strong customer experience and retention</li></ul></div></div>

Revenue and Dispatch Coordinator HVAC and Plumbing

Radancy

<div>
 As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues.
 
 
 The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical.
 
 
 
 What does a great IT Desktop Support Technician do?
 
 
 
 <ul>
 <li>
 Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.
 </li>
 <li>
 Deploy and re-image workstations (Mac &amp; PC) for new and existing users.
 </li>
 <li>
 Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.
 </li>
 <li>
 Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).
 </li>
 <li>
 Maintain cleanliness and organization of local office server room.
 </li>
 <li>
 Configure and administer local phone system and coordinate wiring within network switch closet.
 </li>
 <li>
 Be the local expert for all technology related issues.
 </li>
 <li>
 Provide technical support for Macintosh hardware and OS.
 </li>
 <li>
 Share job responsibilities and knowledge within the Team.
 </li>
 <li>
 Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.
 </li>
 <li>
 Manage virtual and physical server environment for offices.
 </li>
 <li>
 Manage and maintain office copiers and network printers
 </li>
 <li>
 Answer limited number of support desk phone calls
 
 
 
 </li>
 </ul>
 
 Requirements For Consideration
 
 
 
 <ul>
 <li>
 Must have experience supporting Apple Mac environments and Mac OSX.
 </li>
 <li>
 Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
 </li>
 <li>
 Experience with remote support solutions.
 </li>
 <li>
 Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.
 
 
 
 </li>
 </ul>
 
 Company Values:
 
 At Radancy, we are dedicated to the core values that guide our work and culture:
 
 
 <ul>
 <li>
 Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.
 </li>
 <li>
 Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.
 </li>
 <li>
 Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
 </li>
 <li>
 Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.
 
 
 
 </li>
 </ul>
 
 Location:
 
 This role is in our New York Office, with a requirement of 3 days in the office.
 
 
 
 Our Benefits:
 
 
 
 At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
 
 
 <ul>
 <li>
 Comprehensive medical coverage, with dental, vision and life insurance
 </li>
 <li>
 Competitive 401(k) plan with employer matching
 </li>
 <li>
 Unlimited flexible time off (FTO)
 </li>
 <li>
 World-class training that keeps you at the forefront of innovation
 
 
 
 </li>
 </ul>
 
 Salary Range:
 
 USD $50,000.00 &ndash; $57,000.00*
 
 
 <ul>
 <li>
 The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.
 
 
 
 </li>
 </ul>
 
 Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.
 
</div>

IT Support Technician

Russell Tobin

<div>
 
 
 
 Our client, a Fortune&nbsp;5 Company, is looking to hire a Technical Support Tech I (IT Support / Help Desk)&nbsp; in New&nbsp;Carlisle, IN (Onsite).
 
 
 
 Shift Details
 
 
 Schedule: Wednesday - Saturday
 
 Hours: 7:00 AM - 5:00 PM EST (10-hour shifts)
 
 
 
 
 Pay Rate Range:
 
 
 &nbsp;$20 to $25/hr W2, depending on experience
 
 
 
 
 Responsibilities:&nbsp;
 
 
 
 
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 Provide technical support to end users via phone, email, and in-person
 
 
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 Troubleshoot hardware, software, and basic network issues
 
 
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 Log, track, and resolve tickets using a ticketing system
 
 
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 Install, configure, and maintain desktops, laptops, and peripherals
 
 
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 Support user account setup and access (Active Directory basics)
 
 
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 Follow standard operating procedures and escalation processes
 
 
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 Ensure timely resolution and maintain SLA compliance
 
 
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 </ul>
 
 
 
 
 Requirements:&nbsp;
 
 
 
 
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 <li>
 
 
 0-3 years of IT support / help desk / desktop support experience
 
 
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 Basic knowledge of troubleshooting hardware and software issues
 
 
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 Experience with ticketing tools (ServiceNow, Zendesk, Jira, etc.)
 
 
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 Familiarity with Windows OS and basic networking concepts
 
 
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 Strong communication and problem-solving skills
 
 
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 Associate or Bachelor&rsquo;s degree in IT or related field (preferred)
 
 
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 </ul>
 
 
 Russell Tobin offers eligible employee&rsquo;s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
 
 
 
 Equal Employment Opportunity
 
 
 Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
 &nbsp;
 
 
 Fair Chance Employment
 
 
 Russell Tobin&nbsp;is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
 &nbsp;
 
 
 Accommodations
 
 
 We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.&nbsp;
 
 &nbsp;
 
 
 
 Only applicable for San Francisco Candidates
 
 
 
 :
 
 &nbsp;Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
 
 &nbsp;
 
 
 #RTA
</div>

Technical Support Tech I (IT Support/ Help Desk) in New Carlisle, IN

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