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customer service representative

customer technical support

Agile Resources, Inc.

<div>
 
 
 Location:
 
 Remote but must live in the metro Atlanta, GA area
 
 
 
 
 
 
 Employment Type:
 
 6-month W-2 contract-to-hire
 
 
 
 
 
 
 Compensation:
 
 $17/hour W-2 (no flexibility)
 
 
 
 
 
 This Technical Customer Support role supports external customers by helping resolve account, billing, subscription, installation, and basic technical issues. This is more of a customer support role than a traditional IT help desk position, but candidates should be comfortable troubleshooting software issues, documenting cases, and creating a positive customer experience across phone, email, chat, and ticket queues. Prior external SaaS support experience is strongly preferred.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide friendly, empathetic, and professional support to external customers across phone, email, chat, and ticket queues.
 </li>
 <li>
 Respond to high-volume customer requests while helping the team meet SLA expectations.
 </li>
 <li>
 Manage an individual case queue, resolve aging requests, and document all customer interactions clearly and accurately.
 </li>
 <li>
 Assist customers with account and subscription management, billing and invoicing questions, refunds, login issues, account authorization, entitlement management, downloads, and installation.
 </li>
 <li>
 Troubleshoot basic technical issues related to software access, plugins, crashes, bug tracking, cache/cookie issues, and general application usage.
 </li>
 <li>
 Use knowledge base articles and internal resources to resolve issues or properly qualify cases for escalation.
 </li>
 <li>
 Remotely support users when needed to help diagnose and resolve software or account-related issues.
 </li>
 <li>
 Maintain professionalism and composure while supporting customers in a fast-paced, high-volume environment.
 </li>
 <li>
 Continue learning products, internal systems, and support processes through training and ongoing education.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 2+ years of experience supporting customers through phone, email, chat, or ticketing systems.
 </li>
 <li>
 Strong customer service skills with the ability to create a positive customer experience and build trust with users.
 </li>
 <li>
 Experience supporting external customers in a SaaS, software, technical support, customer support, or Level 1 help desk-style environment.
 </li>
 <li>
 Ability to troubleshoot software, account, login, billing, installation, and basic technical issues.
 </li>
 <li>
 Strong written and verbal communication skills, including active listening, empathy, patience, and clear documentation.
 </li>
 <li>
 Experience documenting customer interactions, troubleshooting steps, and resolutions in a ticketing system.
 </li>
 <li>
 Strong time management and prioritization skills in a high-volume case queue environment.
 </li>
 <li>
 Technical proficiency with computer systems, software applications, email platforms, office productivity tools, and modern support systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 <ul>
 <li>
 Salesforce experience for ticketing, case management, documentation, or customer support workflows.
 </li>
 <li>
 External SaaS support experience.
 </li>
 <li>
 Experience with design, creative, engineering, architecture, or technical software support.
 </li>
 <li>
 Experience with Windows and Mac troubleshooting.
 </li>
 <li>
 Familiarity with remote support tools, customer support software, and knowledge base resources.
 </li>
 <li>
 Experience handling account management, subscriptions, refunds, billing, login issues, and software installation support.
 </li>
 </ul>
</div>

Customer Technical Support

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Application deadline: May 14, 2026 
 
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. 
 
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you&rsquo;ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectations. 
 
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
 
 
Key job responsibilities 
As an experienced technology program/project manager, you will be responsible for: 
<ul><li>Leading and managing complex cloud migration and implementation projects</li><li>Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning</li><li>Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes</li><li>Distilling customer needs into clear technical requirements and map them to business outcomes</li><li>Decomposing complex technical problems into actionable, deliverable solutions</li><li>Contributing to technical documentation and define documentation standards
</li></ul> 
About the team 
ABOUT AWS: 
 
Diverse Experiences
 
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Work/Life Balance
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud. 
 
Inclusive Team Culture
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship and Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience</li><li>1+ years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience</li><li>3+ years of cloud computing experience</li><li>Bachelor's degree in Computer Science or Engineering</li><li>Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>AWS certification</li><li>Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)</li><li>Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent</li><li>Project Management Professional (PMP) or equivalent certification</li><li>Knowledge of AWS services</li><li>Experience implementing AWS services</li><li>Experience establishing credibility quickly with senior level executives across organizations</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually</div>

Engagement Manager, AWS ProServe

Global-e

<div>Global-e (Nasdaq: GLBE) is the world&rsquo;s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.
Responsibilities<ul><li>
Manage the application support engineers, providing line management, mentoring and engagement.</li><li>
Establish work procedures and policies according to department standards.</li><li>
Set, monitor, and manage team targets to ensure KPI and SLA achievement.</li><li>
Ensure ticket queues are managed effectively across Zendesk and JIRA.</li><li>
Raise support-related concerns, issues, and improvement feedback to management.</li><li>
Promote self-service plans to reduce inbound ticket volume.</li><li>
Provide technical support to customers and serve as an escalation point both internally and externally.</li><li>
Handle any escalations that require immediate attention from management.</li><li>
Work collaboratively and cross-functionally with other departments.</li><li>
Present team performance reports and conduct team member performance evaluations.</li><li>
Maximize productivity and ensure the team is highly motivated.</li></ul> 
Requirements:
 
<ul><li>3+ years of experience in an Application Support Lead/Managerial role.</li><li>
Experience in people management and technical direction.</li><li>
Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.</li><li>
Experience in providing services to agreed SLA's/OLA's.</li><li>
Experience in Problem and Incident Management according to ITIL standards.</li><li>
Ability to work in a fast-paced environment.</li><li>
Experience with managing root cause analysis and incident reports.</li><li>
Excellent interpersonal and communication skills.</li><li>
Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.</li><li>
Prior development experience or previous experience in an eCommerce environment is a strong advantage.</li></ul>
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life</div>

Application Support Team Lead

T-Mobile

<div>At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That&rsquo;s how we&rsquo;re UNSTOPPABLE for our employees!
Job Overview 
This role is essential for managing technical products that meet specific business objectives and customer needs within the organization. It involves owning the product lifecycle, including vision, strategy, technical delivery, and stakeholder collaboration to ensure successful outcomes. The role requires balancing customer insights, technical feasibility, and business goals to prioritize and deliver product features effectively. Success is measured by product performance, customer satisfaction, and the ability to drive growth through innovative solutions. The work impacts the organization by enabling cross-functional teams to deliver products that enhance customer experiences and achieve business results.
Job Responsibilities:<ul><li>
Own the end-to-end product lifecycle by defining vision, strategy, and roadmap to align with business and technical goals
</li><li>Conduct market and customer research to identify opportunities and inform product decisions based on data analysis and customer feedback
</li><li>Translate product strategy into detailed features and user stories, managing the product backlog to support Agile development teams
</li><li>Collaborate with cross-functional teams and stakeholders to coordinate release schedules and ensure timely product delivery
</li><li>Monitor product performance and quality in production, addressing defects and driving continuous improvement
</li><li>Also responsible for other duties/projects as assigned by business management as needed
</li></ul> 
Education and Work Experience:<ul><li>
Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
</li><li>Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
</li><li>3+ years experience in hands on technical rolw riting production cocde, solution engineering, or technical architecture in large scale company/ application/product environment. (Required)</li><li>
5+ years of relevant Product Management experience in an agile software product development environment. (Required)</li></ul> 

Knowledge, Skills and Abilities:<ul><li>
Agile Methodologies Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)</li><li>
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)</li><li>
Agile Project Management Experience with Agile backlog/project management tools. (Required)</li><li>
Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)</li><li>
Project Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. (Required)</li><li>
Communication Proven ability to effectively and efficiently communicate withLeadership, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)</li><li>
MS SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)</li><li>
Tableau Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)</li><li>
SAS Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)</li><li>
Technology Knowledge of full technology stack on which your assigned product runs. (Required)</li><li>
Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)</li></ul> 

Licenses and Certifications:<ul><li>
Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
</li><li>Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)
</li></ul><ul><li>At least 18 years of age</li><li>
Legally authorized to work in the United States</li></ul> 

Travel: 
Travel Required (Yes/No):
 
 
DOT Regulated: 
DOT Regulated Position (Yes/No): No 
Safety Sensitive Position (Yes/No): No 

Base Pay Range: $130,900 - $236,200
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate&rsquo;s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee&rsquo;s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&amp;D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service &amp; home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile&rsquo;s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing! 
As part of the T-Mobile team, you know the Un-carrier doesn&rsquo;t have a corporate ladder&ndash;it&rsquo;s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it&rsquo;s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you&rsquo;re living our values while investing in your career growth&ndash;and we applaud it. You&rsquo;re unstoppable! 
 
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. 
 
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.</div>

Senior Technical Product Manager- Billing Platform

Lexington Medical, Inc.

<div>Company Overview

Lexington Medical, Inc. is a medical device company developing and manufacturing minimally invasive surgical stapling solutions in the Boston area. With the highest standards in design engineering and smart manufacturing, our team delivers disruptive technology to healthcare providers, improving surgical outcomes for patients in a thriving $6B+ surgical stapler market.

Role Overview

We are seeking a Sales Associate to support territory development and customer engagement alongside senior members of the sales team. This is a field-based, apprenticeship-style role designed to develop the clinical, technical, and commercial skills required to become a high-performing surgical sales professional.

You will work directly with surgeons and operating room staff, support procedures, and contribute to building new business within the territory. Success in this role requires learning speed, strong execution, and the ability to operate effectively in demanding clinical environments.

We are hiring in the following geographies, with convenient access to major airports to support frequent travel: Boston, MA, Hartford, CT, Detroit, MI, Cleveland, OH, Cincinnati, OH, Louisville, KY, Atlanta, GA, Charleston, SC, Austin, TX, and Houston, TX.

Compensation: $60,000 - $80,000 base salary depending on experience, plus bonus, car allowance, travel expense reimbursement, and full benefits.

Associates who demonstrate ownership, clinical competence, and results have the opportunity to advance to a full Sales Representative role with quota and commission. We promote on performance, not tenure or time served.

Responsibilities:
<ul>
<li>Support territory growth by assisting in account penetration and stakeholder development</li>
<li>Build and maintain relationships with surgeons, OR staff, and hospital personnel</li>
<li>Be present in operating rooms during procedures &ndash; observe, support product usage, answer clinical questions</li>
<li>Support account strategies including trials, evaluations, and conversions</li>
<li>Generate new business through direct outreach and cold calling</li>
<li>Collaborate with sales team members and cross-functional partners to meet customer needs</li>
<li>Gather and communicate customer feedback to R&amp;D, Operations, and Marketing</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree; candidates with relevant clinical education and operating room experience will also be considered</li>
<li>Demonstrated track record of achievement in one or more of the following: competitive athletics or team-based environments, outside sales or business development roles, clinical or healthcare settings (e.g., operating room, patient care, or procedural support)</li>
<li>Strong interpersonal and communication skills with the ability to build trust quickly across diverse stakeholders</li>
<li>Demonstrated ability to learn and apply technical or clinical information in real-world settings</li>
<li>Willingness to proactively generate new opportunities through outreach and follow-up</li>
<li>Strong organizational, time management, and planning skills</li>
<li>Resilience and ability to operate in fast-paced, high-pressure environments</li>
<li>High degree of ownership, accountability, and professionalism</li>
<li>Availability to travel around 75%, including driving within the territory, airplane and staying overnight</li>
<li>Hint: The answer to the mystery question is 23. This is included to filter applications submitted without a human reading the posting.</li></ul></div>

Sales Associate - Medical Device

Log-hub AG

At Log-hub, we develop innovative and tailored data, analytics, and AI solutions within the supply chain and logistics niche. This empowers our customers to get more out of their data, creates transparency, and provides intelligent and modern decision support.We are a company with flat hierarchies, creative minds, and innovative technologies! Everyone contributes and becomes an expert with us. Knowledge exchange and mutual support are key factors to our success. We&rsquo;re ONE Team with the motto HAVE FUN!Are you about to successfully complete your studies or have you already graduated and are looking for the perfect start to your career? Then we look forward to receiving your application.Your Challenges<ul><li>Together with the customer, you will define the requirements for the data projects.</li><li>You will specify the technical aspects and implement data pipelines with modern technologies (Azure Cloud, Google Cloud, AWS, KNIME, etc.).</li><li>You will develop tailor-made solutions with intelligent algorithms for large datasets, from designing the architecture to visualizing results in meaningful dashboards.</li><li>You will design and implement simulation and what-if models to assess and support complex supply chain and logistics decisions based on data (digital-twin).</li><li>You will be part of a mixed team (Log-hub &amp; customer) and act as a link and translator between business units, IT, and solution development.</li><li>You enjoy tackling tactical and strategic supply chain &amp; logistics challenges &ndash; customized demand forecasting, automated route optimization, network design analyses, changing production sites based on the BOM, etc.</li></ul>What you bring<ul><li>A completed degree (Computer Science, Business Informatics, Industrial Engineering, Mathematics, Physics, or similar) and a passion for quickly getting to grips with new topics.</li><li>Initial experience in data engineering/analytics, e.g., through an internship or trainee program.</li><li>Passion for innovative technologies, methods, and topics such as data engineering, analytics, machine learning, AI, big data, simulations, cloud platforms, and agile working methods (e.g., Scrum).</li><li>Initial experience with data technologies is an advantage, e.g., Microsoft Azure Synapse/Fabric, Databricks/Spark, Snowflake, Google BigLake, AWS Lake Formation, etc.</li><li>A team player with strong communication skills who shares expertise with others</li><li>Professional demeanour and fluency in English.</li></ul>Our benefits for you<ul><li>An opportunity to shape Log-hub in America with your ideas, insights, and entrepreneurial spirit.</li><li>Development + Perspective: Individual training and development opportunities based on your career aspirations, as well as the chance to take on responsibility quickly.</li><li>BYOD allowance for workspace design according to your individual needs.</li><li>Guaranteed variety: Different clients, topics, methods, and technologies - working as a Data &amp; Analytics Engineer will never be boring.</li></ul>Do you have a strong technical affinity and enjoy engaging with customers and providing consultancy? Do you appreciate hands-on technical work? If so, Log-hub is exactly the right company for you!Application Question(s):<ul><li>How would you rate your English language proficiency (Basic / Intermediate / Advanced / Fluent)?</li><li>Do you hold a bachelor&rsquo;s degree?</li><li>Are you legally authorized to work in the United States?</li></ul>Work Location: Hybrid remote in Atlanta, GA 30332

Data & Analytics Engineer (m/f/d)

The Home Depot

<div>Position Purpose:
Home Depot&rsquo;s Orange Apron Media (OAM) is seeking a Manager of Reporting &amp; Insights to lead measurement strategy and execution for a category of Supplier/Advertisers within our retail media network.
In this role, you will guide a team of Senior Analysts to uncover performance insights and drive media effectiveness. Your team will evaluate marketing impact using tools such as MTA ROAS, media delivery analytics, and advanced reporting, as well as brand lift, A/B testing, and incrementality studies to deliver clear, actionable learnings to internal and external stakeholders.
You will be a key driver of Return on Marketing Objective (ROMO) storytelling&mdash;translating complex data into compelling narratives that influence advertiser growth and shape future investment strategies.
The ideal candidate is a strong people leader who is passionate about both marketing measurement and team development. You should bring an ownership mindset, a collaborative spirit, and strong communication skills to support cross-functional partners and foster excellence across people, processes, and products. 
Key Responsibilities:<ul><li>
30% Project Identification,Scoping &amp; management: Partner w/marketing &amp; merchandising leadership to identify business needs for customer analytics. Provide thought partnership in strategic merchandising &amp; marketing decisions. Ensure accurate &amp; timely completion of various projects by effectively utilizing offshore &amp; onsite resources.</li><li>
20% Establish best practices and identify opportunities to improve efficiency. Develop best in class methodologies to extract actionable insights from new data streams like mobile app, social and clickstream data.</li><li>
10% Mentor new team members and provide Subject Matter Expertise in Statistical analytic techniques.</li><li>
10% Develop Predictive models to identify marketing opportunities.</li><li>
20% Customer Analytics: Provide analytical and customer-centric decision support to Marketing &amp; Merchandising teams. Leverage customer database and other information systems to identify, integrate and analyze data.</li><li>
10% Dashboard Development and Reporting: Establish and report on metrics of assigned projects or categories to gauge business impact and opportunities for improvement.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Position reports to Sr Manager Customer Analytics</li><li>
May have various direct reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Expertise in Marketing Measurement: Deep understanding of marketing analytics across digital media and retail, with direct experience applying methods like Marketing Mix Modeling (MMM), Multi-Touch Attribution (MTA), and brand lift.</li><li>
Analytical &amp; Technical Skills: Intermediate proficiency in SQL for data extraction and hypothesis testing; experienced in data visualization tools such as Tableau to build compelling, insight-driven narratives.</li><li>
Strategic Problem Solving: Partner cross‑functionally to product manage measurement roadmaps and offerings, ensuring solutions meet the evolving needs of non‑endemic and emerging segments.</li><li>
Test-and-Learn Mindset: Proven success in building and scaling test-and-learn functions to enhance media performance and inform optimization strategies.</li><li>
People Leadership: Track record of leading, developing, and scaling high-performing teams in fast-growing environments, with a focus on accountability, coaching, and mentorship.</li><li>
Influence &amp; Communication: Exceptional communicator with the ability to translate technical insights for non-technical audiences and influence stakeholders at all levels.</li><li>
Change Management &amp; Collaboration: Experienced in navigating organizational change, fostering cross-functional alignment, and building strong partnerships across teams.</li><li>
Market Awareness: Ability to conduct competitive research and apply insights to inform strategy and innovation.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
5</li></ul> 
Competencies:<ul><li>
Proven ability to analyze, evaluate and interpret complex data using advanced statistical, econometric and quantitative analysis techniques.</li><li>
Expertise in quantitative theories and techniques (regression, decision trees, logistic regression, cluster/factor analysis and ANOVA etc) and their role in a business context.</li><li>
Skilled in the use of statistical programming software, especially SAS or R.</li><li>
Proficient with PowerPoint, Excel, Access.</li><li>
Proficiency in working with large relational databases, especially Teradata, Netezza and Hadoop.</li></ul></div>

Manager, Reporting and Insights

Explore 410+ Customer technical support in Atlanta this May. Find roles across top companies and apply now to boost your career.