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case management specialist Jobs in Washington

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case management specialist - advanced practice Jobs in Washington

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cyber case management junior level service desk

Peraton

<div><div><h5 class="jobSectionHeader"><b>ABOUT PERATON</b></h5><p>
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.</p></div><div><h5 class="jobSectionHeader"><b>
ABOUT THE ROLE</b></h5><div><div>
Peraton is currently hiring a <b>Cyber Case Management &ndash; Junior-level Service Desk Analyst</b> for its' Federal Strategic Cyber programs.</div><div></div><div><b><br>
Location: Arlington, VA and Washington, DC (On-Site)</b></div><div></div><div><br>
As the nation&rsquo;s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience.</div><div></div><div><b><br>
In this role, you will:</b></div><ul><li>
Lead small projects with manageable risks and resource requirements</li><li>
Interact with senior customer personnel on significant matters</li><li>
Coordinate activity across organizational lines</li><li>
Develop the overarching process of receiving, triaging, assigning, tracking, closing, and finalizing the record of reported incidents</li><li>
Draft organizational documentation such as Concept of Operations, Standard Operating Procedures, Work Instructions, etc.</li><li>
Ensure tactical implementation of the incident reporting processes, staffing, and technologies</li><li>
Identify opportunities to increase the efficacy of cyber incident report handling and workflows</li><li>
Document challenges, coordinates across teams to identify opportunities for process improvement, and recommend solutions to ensure incident reporting apparatus success</li><li>
Understand cyber, physical, and communications incident trend analysis and reporting functions</li><li>
Correlate and associate potential threat activities to inform senior decision makers</li><li>
Ensure timely and effective response to internal and external mission partners</li><li>
Validate the appropriate incident escalation and reporting procedures</li><li>
Seek to improve the quality, productivity, and sharing of information pertaining to the incident reporting life cycle</li></ul><div><b>
Duties may also include but are not limited to:</b></div><ul><li>
Act as a resource for colleagues with less experience</li><li>
Identify, log, categorize, perform initial triage, routing, and resolving incidents and requests</li><li>
Manage the lifecycle of incident and request tickets in accordance with interface agreements</li><li>
Performing customer relationship management activities with mission partners</li><li>
Perform internal coordination and follow up for distributed actions</li><li>
A willingness to learn new tools and technologies and take on new responsibilities as assigned</li></ul></div></div><div><h5 class="jobSectionHeader"><b>
QUALIFICATIONS</b></h5><div><div><b>
Basic Requirements:</b></div><ul><li>
BS/BA with 1+ years of related experience. An additional 4 years of experience may be considered in lieu of degree.</li><li>
In-depth conceptual and practical knowledge in job discipline and basic knowledge of related job disciplines.</li><li>
Experience leading projects or having led project steps within a broader project or have accountability for on-going activities or objectives.</li><li>
Experience in providing solutions to complex problems which require regular use of ingenuity and creativity.</li><li>
Demonstrated ability to work independently, receive minimal guidance.</li><li>
Experience with developing formal, written guidelines or instructions with operational and technical components.</li><li>
Demonstrated understanding of organizational structure and alignment to business operations.</li><li>
U.S. citizenship and an active Top Secret Security Clearance and the ability to obtain TS/SCI.</li><ul><li>
In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment.</li></ul></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Security+ Certification.</li><li>
ITIL Foundation Certification.</li><li>
Minimum of 1 year supporting a WATCH Operations Center or Security Operations Center.</li><li>
Worked within a customer service-oriented environment.</li><li>
Developed business operational workflow models.</li><li>
Exceptional communication skills.</li><li>
Technical writing skills.</li><li>
Experience in using the Remedy and ServiceNow ticketing suite.</li></ul></div></div><div></div><div><h5 class="jobSectionHeader"><b><br>
DETAILS</b></h5><div><p>
<b>Target Salary Range:</b> $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
</p></div><div><p>
<b>Benefits Statement:</b> Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
</p></div><div><p>
<b>Application Statement:</b> The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
</p></div><p><b>
EEO:</b> Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</p></div></div><div></div>

CYBER CASE MANAGEMENT – JUNIOR-LEVEL SERVICE DESK

SAIC

<div><p>Job ID: 2611944</p><p><b>
Location: </b>Washington, DC, US</p><p><b>
Date Posted: </b>2026-04-27</p><p><b>
Category: </b>Information Technology</p><p><b>
Subcategory: </b>Technical Support</p><p><b>
Schedule: </b>Full-Time</p><p><b>
Shift: </b>Day Job</p><p><b>
Travel: </b>No</p><p><b>
Minimum Clearance Required: </b>None</p><p><b>
Clearance Level Must Be Able to Obtain: </b>Public Trust</p><p><b>
Potential for Remote Work: </b>ORA_REMOTE</p><p><b><br>
Description</b>
</p>﻿
<p>SAIC is looking for outstanding Call Center candidates to join our Defense &amp; Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base.</p>
<p><b>
This role is fully ONSITE in Washington, DC.</b></p>
<p><b>
As such the agent is responsible for:</b></p>
<ul>
<li>The creation of Interactions and Incidents.</li>
<li>Provide basic technical and process assistance over the Phone and via Email.</li>
<li>Provide friendly, courteous support of all DOT employees and contractors.</li>
<li>Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.</li>
<li>As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well.</li>
<li>Shifts are M-F 7am-7pm EST.</li>
</ul>
<p><b>Responsibilities:</b></p>
<ul>
<li>Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.</li>
<li>Provides detailed level answers on Windows &amp; Office applications and provides escalation and routing for complex issues and requests.</li>
<li>Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.</li>
<li>Researches customer concerns and find appropriate resolutions.</li>
<li>Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.</li>
<li>Other duties as assigned.</li>
</ul>
<p></p><p><b>Qualifications</b>
</p>﻿<p><b>
Requirements:</b></p><ul><li>
High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk with relevant certification.</li><li>
Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.</li><li>
Must be willing to work effectively within a team environment in a fast-paced support role.</li><li>
Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment.</li><li>
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust.</li></ul>
<p></p>Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Service Desk Agent

Gointellects Inc.

<div><div><div><b>IT Specialist (799739)</b></div>
<div><b>Rate:</b> $46.00/hour on W2</div>
<div><b>Worksite Address:</b> Washington, DC</div>
<div><b>Duration:</b> 05/25/2026 to 09/30/2026</div>
<div><b>Submittals due:</b> 05/05/2026<br>
<b>Interviews: Both Webcam and In Person</b><br>
</div><div><b>Job Description:</b></div>
<div><b>Short Description</b>:<br>
The Office of Human Rights is looking for an IT Specialist to provide generalized day to day IT support.
<br>
<b>Complete Description:</b><br>
</div><div><b>The Office of Human Rights is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation.</b><br>
</div><div><b>This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.</b><br>
</div><div><b>Key responsibilities include but are not limited to;</b><br>
</div><div><b>Technical Support</b><br>
</div><ul><li><b>Provide Tier 1&ndash;3 support for hardware, software, network, and account issues.</b></li>
<li><b>Diagnose and resolve escalated incidents involving Windows/macOS, Microsoft 365, VPN, networks, and business applications.</b></li>
<li><b>Perform root cause analysis for recurring incidents and develop long-term solutions.</b></li>
</ul><div><b>User Assistance &amp; Leadership</b><br>
</div><ul><li><b>Deliver professional, customer-focused support to end users, including executive-level staff.</b></li>
<li><b>Mentor junior staff by providing guidance on troubleshooting, documentation, and best practices.</b></li>
<li><b>Train users on new technologies, tools, and upgrades.</b></li>
<li><b>Ensure agency comply with District wide training requirements, IT, data, and telecommunication policies</b></li>
</ul><div><b>Endpoint &amp; Device Administration</b><br>
</div><ul><li><b>Manage deployment, imaging, configuration, and refresh cycles for laptops and telecommunication devices.</b></li>
<li><b>Administer endpoint management solutions to manage devices in bulk rather than individually.</b></li>
<li><b>Maintain hardware inventory, lifecycle planning, and warranty tracking.</b></li>
</ul><div><b>Networking &amp; Systems</b><br>
</div><ul><li><b>Troubleshoot Wi‑Fi, Ethernet, VPN, DNS, DHCP, VoIP, and printing issues.</b></li>
<li><b>Collaborate with Systems and Network teams including, OCTO, during incidents and scheduled maintenance.</b></li>
</ul><div><b>Case Management System Support</b><br>
</div><ul><li><b>Provide IT support for the organization&rsquo;s case management system, including access, troubleshooting, and updates.</b></li>
<li><b>Work with vendors or internal teams to resolve escalated system issues.</b></li>
</ul><div><b>Standards, Procedures and Governance</b><br>
</div><ul><li><b>Ensure IT project life cycles comply with District standards, procedures, and required documentation.</b></li></ul>
<div><b>IT &amp; Telecommunications Support Operations</b><br>
</div><ul><li><b>Plan, coordinate, and monitor daily IT and telecommunication support activities to ensure timely resolution and service quality.</b></li>
<li><b>Prioritize incoming requests, track progress, and maintain performance</b></li>
</ul><div><b>Security &amp; Compliance</b><br>
</div><ul><li><b>Support audits, asset tracking and inventory, and compliance with IT security and operational policies.</b></li></ul>
<div><b>Process &amp; Documentation</b><br>
</div><ul><li><b>Maintain and improve IT documentation, SOPs, and knowledge base articles.</b></li>
<li><b>Recommend and implement service improvements and automation opportunities.</b></li>
</ul><div><b>Data Migration</b><br>
</div><ul><li><b>Plan and execute data migration activities between systems or platforms.</b></li>
<li><b>Validate migrated data and resolve issues related to data transfer or system integration.</b></li>
</ul><div><b>Additional Duties</b><br>
</div><ul><li><b>Other duties as assigned.</b></li></ul></div></div>

IT Specialist

General Dynamics Information Technology

<div>
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   Job Description:
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  Type of Requisition:
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 Regular
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   Clearance Level Must Currently Possess:
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 Top Secret
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   Clearance Level Must Be Able To Obtain:
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 Top Secret/SCI
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   Public Trust/Other Required:
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 None
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   Job Family:
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 Technical Support Services
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   Skills:
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  Job Qualifications:
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 Customer Service, Information Technology (IT) Support, Problem Resolution
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   Certifications:
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 None
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   Experience:
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 4 + years of related experience
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   US Citizenship Required:
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 Yes
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   Job Description:
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 <ul>
  <li>
   Shift options listed at the bottom.
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  </li>
 </ul>
 GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation&rsquo;s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
 <br/>
 <br/>
 Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
 <br/>
 <br/>
 At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
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 <strong>
  How a Help Desk Technician Will Make An Impact:
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 </strong>
 <ul>
  <li>
   Providing a high level of technical support and service to our onsite and remote customers.
  </li>
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   Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
  </li>
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   Delivering excellent customer service via phone, chat, email, tickets and deskside support.
  </li>
  <li>
   Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
  </li>
  <li>
   Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
  </li>
  <li>
   Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
  </li>
  <li>
   Supporting Microsoft Office 365 and Active Directory products.
  </li>
  <li>
   Documenting and tracking customer incidents and requests via ticketing management system.
  </li>
  <li>
   Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
  </li>
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   Isolating and resolving issues with individual workstations.
  </li>
  <li>
   Using advanced skills to set up shared drives, map network drives, install and update software, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need To Succeed:
  <br/>
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 <ul>
  <li>
   Required Experience: Bachelors' Degree in IT or related discipline or a minimum of 4 years of related experience
  </li>
  <li>
   Required Technical Skills: Technical support, networking, application support, problem solving.
  </li>
  <li>
   Required Certifications: CompTIA Security+ required within 6 months of start date
  </li>
  <li>
   Security Clearance Level: Active Top Secret with SCI Eligibility
  </li>
  <li>
   Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
  </li>
  <li>
   Location: On Customer Site, Washington, District of Columbia
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 </ul>
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   Mon-Fri shift
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 Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)
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   <strong>
    Afternoons:
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 Option 2: 1600-0000 Sat-Wed
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 Option 3: 1600-0000 Thu-Mon
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    Overnights:
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 Option 4: 0000-0800 Sat-Wed
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 Option 5: 0000-0800 Thu-Mon
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 <ul>
  <li>
   everyone must work 4 holidays a year
   <br/>
   <br/>
  </li>
 </ul>
 The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
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   Scheduled Weekly Hours:
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 40
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   Travel Required:
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 10-25%
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 Onsite
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  Work Location:
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 USA DC Washington
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  Additional Work Locations:
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   Total Rewards At GDIT:
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 Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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 We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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 <br/>
 Join our Talent Community to stay up to date on our career opportunities and events at
 <br/>
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 gdit.com/tc.
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 Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
</div>


Associate Help Desk Technician - All shifts available - Active Top Secret required

Premier Enterprise Solutions

<div><p><b>Cyber Technical Support</b></p><p><b>
The Staff Officer SME II - Cyber Technical Support </b>serves as Premier's senior cyber policy and intelligence advisor to OSIP. The role develops, coordinates, and evaluates OUSW(I&amp;S) and IC policies and issuances to ensure alignment with Defense Intelligence needs and OSD standards; coordinates across the Defense Intelligence Enterprise, Joint Staff, CCMDs, Services, Combat Support Agencies, and international partners on cyber issues; serves as a substantive expert on cyber threats, trends, adversaries, and methodologies; prepares briefings and quarterly reports to Congress and Executive Branch senior leaders; and supports International Partner Engagement Regional Teams on cyber-related matters.</p><p><b>
Essential Duties and Responsibilities</b></p><p>
Policy Development and Coordination</p><ul><li>
Develop, coordinate, and evaluate OUSW(I&amp;S) and IC cyber policies and issuances, ensuring alignment with Defense Intelligence needs and OSD standards.</li><li>
Translate national cyber strategy and IC direction into actionable OSIP policy products and implementation plans.</li></ul><p>
Stakeholder Engagement and Meeting Management</p><ul><li>
Coordinate with stakeholders across the DIE, DoW, IC, CCMDs (including USCYBERCOM), Joint Staff, Military Services, Combat Support Agencies, and international partners on global cyber issues.</li><li>
Schedule and facilitate meetings; assign and track tasks through completion.</li></ul><p>
Senior Leadership Support</p><ul><li>
Prepare briefings, papers, and reports for OUSW(I&amp;S) senior leaders.</li><li>
Support quarterly reports to Congress and Executive Branch Senior Leaders.</li></ul><p>
Cyber Expertise</p><ul><li>
Serve as a substantive expert on cyber threats, trends, adversaries, and methodologies.</li><li>
Provide analysis and develop cyber intelligence policy recommendations for OSIP leadership.</li></ul><p>
International Partnership Support</p><ul><li>
Provide SME support for International Partner Engagement (PE) Regional Teams on cyber-related matters.</li><li>
Assist PE regional pillar leads in facilitating meetings with partner-nation cyber counterparts.</li></ul><p>
Information Management and Compliance</p><ul><li>
Ensure office records are properly managed in accordance with DoW records management policy.</li><li>
Maintain Standard Operating Procedures (SOPs) for recurring cyber-intelligence processes.</li><li>
Provide technical support for information dissemination within the DoW and IC.</li></ul><p><b>
Reporting and Deliverables</b></p><ul><li>
Produce decision briefings, white papers, and staff packages on ad hoc schedule (Tech Exhibit 2).</li><li>
Produce meeting minutes within five working days of applicable meetings.</li><li>
Produce travel trip reports within ten working days when requested.</li><li>
Contribute content to the Contractor's Monthly Status Report.</li></ul><p><b>
Required Qualifications</b></p><p><b>
Clearance</b></p><ul><li>
Active Top Secret clearance with SCI eligibility; in-scope Tier 5 (T5) or T5 Reinvestigation per ICD 704.</li><li>
Eligibility for SAP access per DoWM 5205.07-V2.</li></ul><p><b>
Education</b></p><ul><li>
Bachelor's degree from an accredited university. Degrees in computer science, cybersecurity, information systems, intelligence studies, national security studies, or a related field are preferred.</li></ul><p><b>
Experience</b></p><ul><li>
Minimum 3 years of staff officer or equivalent senior action-officer experience performing the functional responsibilities associated with the Staff Officer SME IV BPA LCAT.</li><li>
Demonstrated experience working cyber intelligence, cyber operations, or cyber policy issues at the Combatant Command (USCYBERCOM preferred), Service cyber component, Joint Staff, OSD, NSA, or IC level.</li><li>
Demonstrated understanding of cyber threat actors (nation-state and non-state), TTPs, and the policy/authorities framework governing DoW cyber operations and intelligence support to cyber operations.</li><li>
Demonstrated experience drafting decision papers, staff packages, and executive briefings for flag-/general-officer or SES consumers.</li><li>
Demonstrated experience coordinating across the DIE, IC, CCMDs, Joint Staff, and interagency partners.</li></ul><p><b>
Skills and Competencies</b></p><ul><li>
Expert proficiency with Microsoft Office (Word, PowerPoint, Outlook) and secure collaboration tools.</li><li>
Strong policy-writing discipline: well-organized, logically sequenced, factually grounded, and substantively free of grammatical or political bias issues.</li><li>
Demonstrated ability to meet tight suspense-driven deliverables in a high-tempo OSD environment.</li><li>
Working knowledge of DoW Manual 5110.04 (Correspondence Management) and equivalent staffing standards.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
Prior assignment to OUSW(I&amp;S)/OUSD(I&amp;S), USCYBERCOM, a Service Cyber Component (ARCYBER, FLTCYBER/10th Fleet, AFCYBER/16th Air Force, MARFORCYBER), NSA, or an equivalent cyber intelligence/policy staff.</li><li>
Graduate degree in cybersecurity, computer science, or a related discipline.</li><li>
Current or prior Joint Cyberspace Workforce Framework (JCWF) / DoD 8140 qualification.</li><li>
Familiarity with the Cyber Mission Force (CMF) construct and the National Mission, Combat Mission, and Cyber Protection teams.</li><li>
Joint Professional Military Education (JPME) or equivalent.</li><li>
Demonstrated experience with CATMS, JSAP, or equivalent correspondence and task management systems.</li></ul><p><b>
Premier Enterprise</b> Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, and more.</p><p>
It is <b>Premier Enterprise Solutions</b> policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.</p></div>

Staff Officer II - Cyber Technical Support

ADVANCED NETWORK CONSULTING

<div>Description:
<p>
The Office of Human Rights is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day-to-day technical operation.</p><p>
This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.</p><p>
Key responsibilities include but are not limited to;</p><p>
Technical Support</p><ul><li>
Provide Tier 1&ndash;3 support for hardware, software, network, and account issues.</li><li>
Diagnose and resolve escalated incidents involving Windows/macOS, Microsoft 365, VPN, networks, and business applications.</li><li>
Perform root cause analysis for recurring incidents and develop long-term solutions.</li></ul><p>
User Assistance &amp; Leadership</p><ul><li>
Deliver professional, customer-focused support to end users, including executive-level staff.</li><li>
Mentor junior staff by providing guidance on troubleshooting, documentation, and best practices.</li><li>
Train users on new technologies, tools, and upgrades.</li><li>
Ensure agency comply with District wide training requirements, IT, data, and telecommunication policies</li></ul><p>
Endpoint &amp; Device Administration</p><ul><li>
Manage deployment, imaging, configuration, and refresh cycles for laptops and telecommunication devices.</li><li>
Administer endpoint management solutions to manage devices in bulk rather than individually.</li><li>
Maintain hardware inventory, lifecycle planning, and warranty tracking.</li></ul><p>
Networking &amp; Systems</p><ul><li>
Troubleshoot Wi-Fi, Ethernet, VPN, DNS, DHCP, VoIP, and printing issues.</li><li>
Collaborate with Systems and Network teams including, OCTO, during incidents and scheduled maintenance.</li></ul><p>
Case Management System Support</p><ul><li>
Provide IT support for the organization&rsquo;s case management system, including access, troubleshooting, and updates.</li><li>
Work with vendors or internal teams to resolve escalated system issues.</li></ul><p>
Standards, Procedures and Governance</p><ul><li>
Ensure IT project life cycles comply with District standards, procedures, and required documentation.</li></ul><p>
IT &amp; Telecommunications Support Operations</p><ul><li>
Plan, coordinate, and monitor daily IT and telecommunication support activities to ensure timely resolution and service quality.</li><li>
Prioritize incoming requests, track progress, and maintain performance</li></ul><p>
Security &amp; Compliance</p><ul><li>
Support audits, asset tracking and inventory, and compliance with IT security and operational policies.</li></ul><p>
Process &amp; Documentation</p><ul><li>
Maintain and improve IT documentation, SOPs, and knowledge base articles.</li><li>
Recommend and implement service improvements and automation opportunities.</li></ul><p>
Data Migration</p><ul><li>
Plan and execute data migration activities between systems or platforms.</li><li>
Validate migrated data and resolve issues related to data transfer or system integration.</li></ul><p>
Additional Duties</p><ul><li>
Other duties as assigned.</li></ul>
Requirements:
Bachelor&rsquo;s degree in Information Technology or related field or equivalent experience<ul><li>-Required 10 Years</li>
Strong expertise in: Windows 11; macOS, Microsoft 365, Teams, Outlook, SharePoint/OneDrive<li>-Required 6 Years</li>
Strong expertise in endpoint management tools (Intune preferred; SCCM/JAMF a plus)<li>-Required 6 Years</li>
Strong expertise in basic networking concepts (TCP/IP, DNS, DHCP, routing, Wi-Fi)<li>-Required 6 Years</li>
Strong expertise in hardware setup, configuration, imaging tools, and device lifecycle management<li>-Required 6 Years</li>
Experience supporting remote, hybrid, and on-site users<li>-Required 6 Years</li>
Demonstrated ability to solve complex issues independently<li>-Required 6 Years</li>
Excellent communication, customer service, and technical documentation skills<li>-Required 6 Years</li>
Administer support across multiple office locations<li>-Required</li>
Ability to effectively work in a hybrid environment<li>-Required</li>
Ability to move IT equipment (up to ~35 lbs.)<li>-Required</li>
ITIL Certification<li>-Highly desired</li></ul></div>

OHR IT Specialist (799739)

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.</p><p>
Job Description</p><div><p>
The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide &ldquo;day-to-day&rdquo; support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.<br>
Performance shall include:</p><ul><li><p>
Establish complex operational software configuration controls and system interfaces for computer system(s) assigned</p></li><li><p>
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required</p></li><li><p>
Analyze and troubleshoot system anomalies to ensure optimum equipment performance</p></li><li><p>
Prepare system for operational use and support operational tests</p></li><li><p>
Review, prepare, and update authorization packages</p></li><li><p>
Notify customer when changes occur that might affect authorization accreditation</p></li><li><p>
Conduct cybersecurity portion of the self-inspection&rsquo;s checklist</p></li><li><p>
Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package</p></li><li><p>
Identify any and all vulnerabilities and implement countermeasures</p></li><li><p>
Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices</p></li><li><p>
Perform Video-Teleconferencing VTC System Administration, Scheduling, &amp; Configuration</p></li><li><p>
Provide External Information System(s) Client Support</p></li><li><p>
Perform account creations, changes, &amp; deletions on multiple authorization boundaries</p></li><li><p>
Perform Help Desk &amp; troubleshooting activities</p></li><li><p>
Perform Hardware/Software System Configuration, upgrades and modifications</p></li><li><p>
Perform system and network appliance patching activities</p></li><li><p>
Provide Government-Issued Laptop Support</p></li><li><p>
Assist in Media Control &amp; Accountability activities</p></li><li><p>
Perform COMSEC account/equipment management activities</p></li></ul><p><br>
Experience:</p><ul><li><p>
5+ years related experience</p></li><li><p>
SAP experience required</p></li><li><p>
Prior performance in roles such as System, Network Administrator, or IT/IA Specialists</p></li></ul><p><br>
Education:</p><ul><li><p>
Bachelor&rsquo;s degree OR Associate&rsquo;s degree in a related area + 2 years&rsquo; experience OR equivalent experience (4 years)</p></li></ul><p><br>
Certifications:</p><ul><li><p>
IAT Level II or IAM Level II - within 6 months of hire (Security+ CE, CCNA Security, etc.)</p></li></ul><p><br>
Clearance Required to Start:</p><ul><li><p>
TS/SCI required</p></li><li><p>
Must be able to Attain &ndash; TS/SCI with CI Polygraph</p></li></ul><p></p><p>
Other Requirements:</p><ul><li><p>
Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware.</p></li><li><p>
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.</p></li><li><p>
Working knowledge of Risk Management Framework, SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to Assessment and Authorizations.</p></li><li><p>
Working knowledge and current relevant experience with PL2 systems; experience with PL3 &amp; PL4 cross domain solutions is desired.</p></li><li><p>
Must be able to regularly lift up to 50 lbs.</p></li></ul><p><br>
#AirforceSAPOpportunities</p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
GICSP: Global Industrial Cyber Security Professional - Global Information Assurance Certification (GIAC)</p><p>
Cisco Certified Network Associate (CCNA) Security - Cisco - Cisco</p><p>
GSEC: GIAC Security Essentials Certification - Global Information Assurance Certification (GIAC) - Global Information Assurance Certification (GIAC)</p></div><div></div><div>
Travel Required<div>
10-25%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $107,744 - $140,760. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Information Technology/Assurance (IT/IA) Specialist II

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