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senior associate, it service desk coordinator Jobs in Washington

deli associate

Safeway

<div><div><div><b>Click here to see</b> - A Day in the Life - Deli Clerk</div><br>
</div><div></div><br>
<div><div><b>A Day in the Life:</b></div><br>
<div></div><br>
<div>As a Deli Clerk, no one day is ever the same. You are someone who prides themselves on exceptional customer service and their knowledge of deli meats, cheeses, salads, sandwiches, dips, and gourmet and hot case food items. You take great care in preparing delicious food that will keep our customers returning to the store time and time again. You will have the opportunity throughout your day to utilize various tools like our meat and cheese slicers, food scales, fryers, ovens, and/or cash registers. As a Deli Clerk, you guide, inspire, and make every guest&rsquo;s visit memorable. If you have smiles to share, we'd love to have you on our team.</div><br>
<div></div><br>
<div><b>What you bring to the table:</b></div><br>
<div></div><br>
<ul><li>You are 18 years of age or older</li></ul><br>
<div></div><br>
<ul><li>You take pride in the work you do, whether big or small</li></ul><br>
<div></div><br>
<ul><li>You agree that food is central to all our lives</li></ul><br>
<div></div><br>
<ul><li>Helping customers and fellow associates gives you energy</li></ul><br>
<div></div><br>
<ul><li>Smiling and making others smile is your favorite</li></ul><br>
<div></div><br>
<ul><li>You are eager &amp; willing to learn</li></ul><br>
<div></div><br>
<ul><li>Being a part of your community matters</li></ul><br>
<div></div><br>
<div><b>Why you will choose us:</b></div><br>
<div></div><br>
<div>Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company&rsquo;s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!</div><br>
<div></div><br>
<div>We also provide a variety of benefits including:</div><br>
<div></div><br>
<ul><li>Diverse &amp; Inclusive Work Culture</li></ul><br>
<div></div><br>
<ul><li>Competitive Wages</li></ul><br>
<div></div><br>
<ul><li>Flexible work schedules</li></ul><br>
<div></div><br>
<ul><li>Associate discounts</li></ul><br>
<div></div><br>
<ul><li>Leaders invested in your training, career growth &amp; development</li></ul><br>
<div></div><br>
<ul><li>Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)</li></ul><br>
<div></div><br>
<ul><li>Vacation / Paid Time Off</li></ul><br>
<div></div><br>
<div><b>Our Values</b></div><br>
<div></div><br>
<ul><li>We put people first</li></ul><br>
<div></div><br>
<ul><li>We are customer-driven</li></ul><br>
<div></div><br>
<ul><li>We value different perspectives</li></ul><br>
<div></div><br>
<ul><li>We raise the bar</li></ul><br>
<div></div><br>
<ul><li>We act as owners</li></ul><br>
<div></div><br>
<ul><li>We are one team</li></ul><br>
<div></div><br>
<ul><li>We build belonging</li></ul><br>
<div></div><br>
<ul><li>We are committed to a healthy future</li></ul></div><div><br>
</div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Pay Transparency:</b></p><br>
</div><div></div><br>
<div>Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays and retirement benefits (pension and/or 401(k) eligibility). This is an entry level position with advancement opportunity. Applications are accepted on an on-going basis.
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><p>Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!</p>
<p>Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw&rsquo;s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson&rsquo;s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico&rsquo;s Community Markets, King&rsquo;s, Balducci&rsquo;s, and Albertson&rsquo;s Market Street.</p>
<p>Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company&rsquo;s success.</p>
<p><b>Bring your flavor</b></p>
<div>Building the future of food and well-being starts with you. Join our team and bring your best self to the table.</div><br>
<p></p><p>Disclaimer</p>
<p>The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.</p>
<p>Albertsons is an Equal Opportunity Employer</p>
<p>This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.</p>
<p></p><p>We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).</p></div></div>

Deli Associate

The Bulwark

<div>
 <p>
  <strong>
   Department:
  </strong>
  Content
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Washington, DC
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  $60,000 - $75,000 / year
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 The Bulwark isn&rsquo;t just a business, it&rsquo;s a mission. We're a fast-growing media company founded to provide analysis and reporting in defense of liberal democracy. Our podcasts, newsletters, and videos cut through the noise to deliver sharp, independent analysis.
 <br/>
 <br/>
 Inside The Bulwark, we live by a few simple rules: candor over spin, collaboration over ego, and a commitment to making each other better. We&rsquo;re a nimble, fast-moving team that takes our work seriously&mdash;but not ourselves.
 <br/>
 <br/>
 We're looking for a
 <strong>
  Rapid Response Associate
 </strong>
 to join us.
 <br/>
 <br/>
 <strong>
  About the Role
  <br/>
  <br/>
 </strong>
 The Rapid Response Associate role will help The Bulwark produce and distribute political journalism across platforms. This is an entry-level, full-time position on a fast-moving team, with room to grow into specialized responsibilities based on your individual strengths and interests. If you&rsquo;re organized, deeply engaged with politics, and interested in how news shows up across social and digital platforms, this role offers meaningful hands-on experience.
 <br/>
 <br/>
 As a Rapid Response Associate, you will help turn political news and events into content for distribution across platforms, including:
 <ul>
  <li>
   Conduct real-time clipping of political events, hearings, debates, and news moments for rapid distribution across channels.
  </li>
  <li>
   Caption videos for social media.
  </li>
  <li>
   Edit, cut, and deliver social video from our shows and videos.
  </li>
  <li>
   Create content and support the Social team across X, Instagram, TikTok, Bluesky, YouTube, Reddit, etc.
  </li>
  <li>
   Write and edit platform-appropriate copy, headlines, and posts that reflect The Bulwark&rsquo;s voice and audience expectations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <strong>
  You bring:
 </strong>
 <ul>
  <li>
   Passion for politics, journalism, and how news is produced and distributed.
  </li>
  <li>
   Experience with video editing tools and Adobe Creative Suite is a plus.
  </li>
  <li>
   Experience with journalism&ndash;whether that&rsquo;s writing for a school newspaper or a journalism degree&ndash;is a plus.
  </li>
  <li>
   The ability to handle a fast-paced, real-time environment where priorities shift quickly and content needs to be turned around within minutes or hours.
  </li>
  <li>
   The ability to work after hours and on weekends depending on the news cycle.
  </li>
  <li>
   Strong writing and communication skills.
  </li>
  <li>
   Strong organization, attention to detail, and follow-through.
  </li>
  <li>
   Sound judgment, discretion, and professionalism.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 We want people at The Bulwark to thrive and provide:
 <ul>
  <li>
   Full employer-sponsored health plans
  </li>
  <li>
   401(k) plan with employer match
  </li>
  <li>
   Flexible, uncapped vacation and paid time off
  </li>
  <li>
   Commuter benefits and Employee Assistance Program
  </li>
 </ul>
 This role is based in Washington, DC, where our team works together in person. We&rsquo;re mission-driven, collaborative, and direct&mdash;and we value people who bring ideas and energy to the table.
 <br/>
 <br/>
 <em>
  Interested? We&rsquo;d love to hear from you. Please submit your resume and a short cover note about your interest in The Bulwark and what you&rsquo;d be excited to contribute.
 </em>
</div>


Rapid Response Associate

Ulta

<div>&lrm; : We consider applications for this position on an ongoing basis. OVERVIEW:
<div><b>
Experience</b> a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences&mdash;for true beauty enthusiasts. At Ulta Beauty, we&rsquo;re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.</div><div><br>
</div><div>If you seek <b>greater purpose</b>&mdash;a place of vision, mission, and lived values&mdash;where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.</div><br>
<div></div>
 :
<div><b>
GENERAL SUMMARY &amp; SCOPE</b></div><div>
The Prestige Beauty Advisor (PBA) is responsible for maximizing sales in the prestige category (color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs and assisting guests in the selection and purchase of prestige merchandise, while following all company policies and procedures. All responsibilities are done while maintaining overall store standards, including cleanliness and replenishment. This position supports the Sales Manager (SM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.</div><div></div><div><b><br>
PRINCIPAL DUTIES &amp; RESPONSIBILITIES</b> (*Essential Job Functions)</div><div>
The PBA is a champion of Ulta Beauty&rsquo;s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):</div><div></div><div><b><br>
Performance</b></div><ul><li>
Contribute to meeting or exceeding the store&rsquo;s goals related to retail and service sales, guest loyalty (including credit), retail shrink and omni-channel sales, with a specific focus on the prestige category and iconic brands as set by Ulta Beauty for the store.</li><li>
Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, recommending complementary products and/or services, and informing guests of current promotions, events, and services within the store.</li><li>
Courteously handle sales, refunds, and exchanges.</li><li>
Routinely perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.</li><li>
Book appointments for, and support the execution of, services and in-store events that deliver an unrivaled guest experience while delivering on prestige and iconic brand sales goals.</li><li>
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.</li><li>
Maintain prompt, regular attendance.</li></ul><div></div><div><b><br>
People</b></div><ul><li>
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.</li><li>
Collaborate with managers and associates throughout the store to help grow the business.</li><li>
Regularly participate in ongoing training, including prestige and iconic brand product training as directed and brand and category education, to enable continuous professional development and drive prestige sales performance.</li></ul><div></div><div><b><br>
Process</b></div><ul><li>
Be knowledgeable of and ensure compliance with Ulta Beauty&rsquo;s policies, procedures, and standards.</li><li>
Adhere to Ulta Beauty&rsquo;s dress code.</li><li>
Drive sales by keeping prestige and iconic brand work area replenished, signed and faced, and ensuring testers are continuously available and maintained in compliance with hygiene standards.</li><li>
Maintain outstanding store operational standards, including cleanliness of the salesfloor, restrooms, cashwrap, backroom, and break area and ensuring that makeover stations adhere to company standards at all times.</li><li>
Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using Ulta Beauty&rsquo;s technology and best practices.</li><li>
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty&rsquo;s systems.</li><li>
Protect company assets by following loss prevention best practices and providing exceptional guest service.</li><li>
Execute other operational tasks as directed.</li></ul>
 :
<div><b>
JOB QUALIFICATIONS</b></div><div></div><div><b><br>
Education</b></div><ul><li>
High school diploma is preferred</li><li>
Cosmetology, esthetician or demonstrator&rsquo;s license where required by state law</li></ul><div></div><div><b><br>
Experience</b></div><ul><li>
1 year of relevant work experience or equivalent combination of education and relevant work experience preferred</li></ul><div></div><div><b><br>
Skills</b></div><ul><li>
Demonstrates a passion and significant competency for prestige product, guest service, and selling</li><li>
Ability to build and maintain strong customer relationships</li><li>
Ability to work independently and as part of a team</li><li>
Strong communication skills</li></ul><div></div><div><b><br>
SPECIAL POSITION REQUIREMENTS</b></div><ul><li>
Work a flexible schedule to include days, evenings, weekends, and holidays</li><li>
Attend corporate business meetings and conferences, including overnight stays</li></ul><div></div><div><b><br>
WORKING CONDITIONS</b></div><ul><li>
Frequent mobility throughout the store during shift</li><li>
Frequent standing, bending, reaching, pulling, pushing, and twisting during shift</li><li>
Continuous lifting and/or moving up to 10 lbs. during shift</li><li>
Continuous coordination and manipulation of objects during shift</li></ul><div>
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.</div>
About:
<div>
At <b>Ulta Beauty</b> (NASDAQ: ULTA), <b><i>the possibilities are beautiful</i></b>. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty&rsquo;s own private label. Ulta Beauty also offers a full-service salon in every store featuring&mdash;hair, skin, brow, and make-up services.</div><div></div><div><i><br>
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.</i></div></div>

Prestige Beauty Advisor

Mercy

<div><div><ul><li>Washington, Missouri</li><li>
Clinical Support</li><li>
Other Allied Health</li><li>
PRN</li><li>
Part-time</li><li>
Mercy Hospital Washington</li><li>
JR245282</li></ul><div><div><div><div><div>
</div></div></div></div></div></div><div></div><div><div><h1 class="jobSectionHeader"><b>
Find Your Calling At Mercy!</b></h1><p></p>
Job Profile Summary<br>
Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patients highest level of wellness. Works cooperatively with others as part of a team; recognizes the importance of group goals. Performs designated clinical procedures and non-clinical support tasks essential to providing care to the patient.<p></p><h1 class="jobSectionHeader"><b>
Position Details:</b></h1><p></p><div><div><br>
<h1 class="jobSectionHeader"><b>
Join Our Team At Mercy Hospital Washington!</b></h1></div><p></p><div><h2 class="jobSectionHeader"><b>
Position:</b><b> Patient Care Associate (PCA)</b></h2><h2 class="jobSectionHeader"><b>
Department:</b><b> Surgical &amp; Orthopedic Unit</b><br>
<b>Shift:</b><b> PRN | Rotating Shifts</b></h2><p></p><h2 class="jobSectionHeader"><b>
   Department Overview</b></h2><p>
Our <b>high-energy, fast-paced 30-bed Surgical &amp; Orthopedic Unit</b> specializes in caring for a diverse range of medical and post-operative patients, including but not limited to:</p><ul><li><p>
Orthopedic procedures (knees, hips, shoulders)</p></li><li><p>
General surgeries (appendectomy, cholecystectomy, colon resections)</p></li><li><p>
Bariatric surgery</p></li><li><p>
Sepsis, pancreatitis, and stable pneumothorax</p></li></ul><p></p><p>
Our nurse-to-patient ratio averages <b>1:6</b>, supported by a strong team of <b>Patient Care Associates (PCAs)</b>. The unit is known for its <b>teamwork, compassion, dedication, and clinical excellence</b> &mdash; making it a great place to learn, grow, and make a difference every day.</p><p></p><h2 class="jobSectionHeader"><b>
Position Overview:</b></h2><p>
Work <b>alongside skilled RNs and LPNs</b> to help our patients achieve their highest level of wellness through personalized care.</p><p></p><h2 class="jobSectionHeader"><b>
What You'll Do:</b></h2><p><b>
Patient Care Associate (PCA) Responsibilities:</b></p><ul><li><p>
Take and document vital signs in electronic medical records</p></li><li><p>
Assist patients with meals, bathing, toileting, mobility, and transport</p></li><li><p>
Provide clerical support as needed</p></li></ul><p><b>
Growth Opportunity &mdash; Become a Patient Care Technician (PCT):</b></p><ul><li><p>
Perform PCA duties plus:</p></li><li><p>
Phlebotomy &amp; blood cultures</p></li><li><p>
Enteral feeding, wound care</p></li><li><p>
IV and Foley catheter removal</p></li><li><p>
Trach care and suctioning</p></li></ul><h2 class="jobSectionHeader"><b>
Training &amp; Development:</b></h2><p>
✅ Our <b>accredited Department of Labor Apprenticeship Program</b> offers hands-on, comprehensive training<br>
✅ New hires complete a <b>175-hour training program</b> as part of orientation (no prior experience needed!)<br>
✅ <b>BLS certification</b> required within one month of hire<br>
✅ Complete PCA competencies within 3 months to stay on the team</p><h2 class="jobSectionHeader"><b>
What We&rsquo;re Looking For:</b></h2><ul><li><p>
High school diploma or GED, CNA/CPTC, or enrollment in healthcare programs</p></li><li><p>
No prior experience required &mdash; we provide full training!</p></li><li><p>
Physical ability to lift/push 50 lbs, stand and walk for extended periods, and perform physical patient care tasks</p></li><li><p>
Preferred: Certified Nursing Assistant (CNA) certification</p></li></ul></div></div><p></p><h1 class="jobSectionHeader"><b>
Why Mercy?</b></h1><p></p><p>
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.</p><p></p><p>
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.</p></div></div></div>

Patient Care Associate - Surgical & Orthopedic Unit - PRN - Rotating Shifts

Sparkbit 360

<div>
 <ul>
  <li>
   Job Description
  </li>
  <li>
   Position Overview: We are searching for a reliable and detail-oriented Front Desk Agent to support daily front office operations and assist with administrative tasks at our Washington location. This role works closely with team members to ensure organized records, efficient communication, and smooth day-to-day operations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome visitors, clients, and team members in a professional manner
  </li>
  <li>
   Manage incoming calls, emails, and general inquiries
  </li>
  <li>
   Maintain organized records of visitor logs, appointments, and office activities
  </li>
  <li>
   Assist with scheduling meetings and coordinating front desk activities
  </li>
  <li>
   Provide friendly and professional assistance to guests and staff
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or Associate degree preferred
  </li>
  <li>
   Strong organizational and time-management skills
  </li>
  <li>
   Ability to work collaboratively in a team environment
  </li>
  <li>
   Attention to detail and accuracy in handling information
  </li>
  <li>
   Good communication and customer service skills
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive pay
  </li>
  <li>
   Opportunities for advancement
  </li>
  <li>
   Professional development and training
  </li>
  <li>
   Supportive and collaborative team environment
   <br/>
  </li>
 </ul>
</div>


Front Desk Agent

Center for the Study of Services

<div><p><b>About Us:</b> The Center for the Study of Services (CSS) is a leader in healthcare survey research, based in Washington, DC. CSS is an established nonprofit organization with over 70 full-time staff. We provide valuable information to consumers through our brand Checkbook, helping them make informed decisions about their healthcare. Our organization is tight-knit and growing, prioritizing a positive work environment and rewarding hard work and results.</p><p><b>
Position Overview:</b> The Research Analyst/Associate positions will review survey materials, data files, and reports for quality assurance, learn to write SQL queries to process and analyze large data files, and learn to design print, web, and telephone surveys.</p><p><b>
Salary Range: </b>$60,000 to $70,000, based on education, experience, and qualifications.</p><p><b>
Schedule: </b>This is a hybrid position that is required to commute to our Washington, DC office 3 times per week. Our current required office days are Tuesdays, Thursdays, and a third day of your choice. Our office is conveniently located by both the Farragut North and Farragut West metro stations. Our standard office hours are 9:00 AM to 5:00 PM.</p><p><b>
Qualifications:</b></p><ul><li><b><i>
Research Analyst </i></b>- A bachelor's degree with coursework or experience that demonstrates analytical and organizational ability.</li><li><b><i>
Research Associate </i></b>- Either a master's degree or a bachelor's degree plus two years of applicable experience.</li><li>
Fundamental Technical skills using spreadsheets. Experience with statistical software such as R, STATA, SAS, or similar statistical packages a plus.</li><li>
Ability to become proficient in writing SQL queries and procedures. Previous coursework or experience in programming, database development, or SQL a plus.</li><li>
Ability to accomplish tasks proactively while working on multiple projects.</li><li>
Aptitude for attention to detail, time management, and responsiveness to clients and colleagues.</li></ul><p><b>
Why Work for CSS?</b></p><ul><li><b>
Benefits:</b> Medical, dental, vision, disability, and life insurance.</li><li><b>
Time Off:</b> 11 paid holidays plus your birthday, 120 hours of vacation per year (accrued biweekly), and 40 hours of sick leave per year (accrued biweekly).</li><li><b>
Retirement:</b> 10% employer 403b contribution after 2 years of service.</li><li><b>
Additional Perks:</b> Employee assistance program, employee discount program.</li></ul><p><b>
Hiring Process:</b></p><ul><li><b>
Round 1 -</b> Applications are received and reviewed; qualified applicants are sent an online test.</li><li><b>
Round 2</b> - Test results are reviewed; qualified candidates are invited to a 1st interview.</li><li><b>
Round 3 -</b> Interview results are reviewed; qualified candidates are invited to a final interview.</li><li><b>
Round 4</b> - Final interview results are reviewed; candidates are selected for reference checks. Once reference checks have cleared, candidates selected for a job offer will receive notification of their selection.</li></ul><p>
Please see the full job description for more details. <b>No recruiters, please.</b></p><p><i>
Checkbook/CSS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Checkbook/CSS also proudly supports and encourages U.S. Veterans to apply for our job opportunities.</i></p><p>
Join CSS and contribute to a welcoming and productive office environment. Apply today to be a key part of our team!</p></div>

Research Analyst/Associate (Survey Research)

Corus International

<div><p><b>Position Title:</b> Senior Associate, IT Service Desk Coordinator</p><p><b>
Position Type:</b> Regular Full-Time</p><p><b>
Department:</b> Finance &amp; Administration</p><p><b>
Location:</b> Washington, DC - Hybrid</p><p><b>
Salary Range:</b> $62,000 - $80,000 - $99,000</p><p>
Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program. When determining an offer for employment, multiple factors are considered including relevant years of experience, education, skills, internal equity, and budget. Our overall approach is to target the minimum to midpoint for starting salaries, based on these factors.</p><p>
Additionally, Corus provides a comprehensive and competitive employee benefit package to protect our valued and dedicated staff and their families. Our benefits include three medical plan options with comprehensive prescription drug coverage, low-cost dental coverage with 100% paid vision insurance. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&amp;D insurance; employee wellness incentives, and employee work/life balance and assistance programs.</p><p>
Corus International is seeking a Senior Associate, IT Service Desk Coordinator to join its IT team at the Headquarters in Washington, DC.</p><p><b>
Position Summary:</b></p><p>
The Senior Associate, IT Service Desk Coordinator is responsible for the day-to-day coordination of the Service Desk, supporting both Tier 1 and Tier 2 operations. This role ensures the delivery of reliable and customer-focused support across the organization by managing shift coverage, balancing ticket ques, and guiding service desk staff in alignment with established procedures and service standards.</p><p><b>
Responsibilities:</b></p><ul><li>
Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows).</li><li>
Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager.</li><li>
Manage incident triage, prioritization, and escalation; coordinate with Tier 2/3 staff and vendors; and support user communications for P1/P2 playbooks.</li><li>
Perform QA checks (ticket hygiene, first contact resolution, communications quality), maintain and improve knowledge base and service catalog entries; and promote shift-left strategy.</li><li>
Capture known errors and workarounds, contribute to problem reviews, and execute standard change tasks for end-user services in accordance with established policies and procedures.</li><li>
Produce daily and weekly operational snapshots (volumes, SLA, backlog, repeat contacts) and propose improvements.</li><li>
Actively resolve Tier 1, Tier 2, and Tier 3 tickets, escalating as needed to stabilize services, address coverage gaps, and support VIP or major incident workstreams.</li></ul><p><b>
Supervisory:</b></p><ul><li>
This position does not supervise staff.</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
Bachelor's degree and three years relevant IT experience; or the equivalent combination of education and/or experience.</li><li>
Experience in queue management, major incident communications, and stakeholder handling.</li><li>
Strong knowledge of ITIL practices including Incident, Request, Problem, Change, Knowledge, Serve Catalog management.</li><li>
Proficiency with standard office tools and ITSM infrastructure software</li><li>
Proficiency with service management tools (Freshservice, M365/Teams/SharePoint, Azure AD/Entra ID), endpoint management (Intune), and remote support tools.</li><li>
Clear written and verbal communication skills with the ability to convey complex information clearly and effectively to both technical and non-technical audiences.</li><li>
Ability to coach and influence others.</li><li>
Ability to troubleshoot and resolve technical issues calmly and effectively.</li><li>
Quick learner with strong retention of new information.</li><li>
Skilled in managing multiple tasks and shifting priorities in a fast-paced environment.</li><li>
Ability to work on call during evenings and weekends as needed.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience working in a global NGO environment preferred.</li><li>
Scripting/automation basics (Power Automate, PowerShell) a plus.</li></ul><p><b>
Physical and Mental Requirements:</b></p><ul><li>
The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks.</li><li>
The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc.</li><li>
Must be able to lift, carry or otherwise move up to 50 pounds as needed.</li></ul><p><b>
Other Duties:</b></p><p>
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval.</p><p>
Working Conditions, Travel and Environment</p><ul><li>
Corus has a hybrid work policy, allowing work to be done remotely; two days per week (Tuesday and Wednesday) in the office is required. The employee must be available to work outside normal office hours or weekends as required.</li><li>
This position must be able to travel as required for standard domestic business purposes.</li><li>
Must have authorization to work in the country of assignment.</li></ul><p>
As a member of the Corus Family, each employee is expected to:</p><ul><li>
Foster a work environment where everyone feels valued and included.</li><li>
Support employees' evaluation and promotion processes based on skills and performance.</li><li>
Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve.</li><li>
Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.</li><li>
Adhere to the Organizational Core Values.</li></ul><p><br>
Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, sex, age, disability, genetic information, protected veteran, or any other classification protected by applicable local, state or federal laws.</p></div><p></p>

Senior Associate, IT Service Desk Coordinator

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