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senior associate it service desk coordinator

Corus International

<div><p><b>Position Title:</b> Senior Associate, IT Service Desk Coordinator</p><p><b>
Position Type:</b> Regular Full-Time</p><p><b>
Department:</b> Finance &amp; Administration</p><p><b>
Location:</b> Washington, DC - Hybrid</p><p><b>
Salary Range:</b> $62,000 - $80,000 - $99,000</p><p>
Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program. When determining an offer for employment, multiple factors are considered including relevant years of experience, education, skills, internal equity, and budget. Our overall approach is to target the minimum to midpoint for starting salaries, based on these factors.</p><p>
Additionally, Corus provides a comprehensive and competitive employee benefit package to protect our valued and dedicated staff and their families. Our benefits include three medical plan options with comprehensive prescription drug coverage, low-cost dental coverage with 100% paid vision insurance. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&amp;D insurance; employee wellness incentives, and employee work/life balance and assistance programs.</p><p>
Corus International is seeking a Senior Associate, IT Service Desk Coordinator to join its IT team at the Headquarters in Washington, DC.</p><p><b>
Position Summary:</b></p><p>
The Senior Associate, IT Service Desk Coordinator is responsible for the day-to-day coordination of the Service Desk, supporting both Tier 1 and Tier 2 operations. This role ensures the delivery of reliable and customer-focused support across the organization by managing shift coverage, balancing ticket ques, and guiding service desk staff in alignment with established procedures and service standards.</p><p><b>
Responsibilities:</b></p><ul><li>
Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows).</li><li>
Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager.</li><li>
Manage incident triage, prioritization, and escalation; coordinate with Tier 2/3 staff and vendors; and support user communications for P1/P2 playbooks.</li><li>
Perform QA checks (ticket hygiene, first contact resolution, communications quality), maintain and improve knowledge base and service catalog entries; and promote shift-left strategy.</li><li>
Capture known errors and workarounds, contribute to problem reviews, and execute standard change tasks for end-user services in accordance with established policies and procedures.</li><li>
Produce daily and weekly operational snapshots (volumes, SLA, backlog, repeat contacts) and propose improvements.</li><li>
Actively resolve Tier 1, Tier 2, and Tier 3 tickets, escalating as needed to stabilize services, address coverage gaps, and support VIP or major incident workstreams.</li></ul><p><b>
Supervisory:</b></p><ul><li>
This position does not supervise staff.</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
Bachelor's degree and three years relevant IT experience; or the equivalent combination of education and/or experience.</li><li>
Experience in queue management, major incident communications, and stakeholder handling.</li><li>
Strong knowledge of ITIL practices including Incident, Request, Problem, Change, Knowledge, Serve Catalog management.</li><li>
Proficiency with standard office tools and ITSM infrastructure software</li><li>
Proficiency with service management tools (Freshservice, M365/Teams/SharePoint, Azure AD/Entra ID), endpoint management (Intune), and remote support tools.</li><li>
Clear written and verbal communication skills with the ability to convey complex information clearly and effectively to both technical and non-technical audiences.</li><li>
Ability to coach and influence others.</li><li>
Ability to troubleshoot and resolve technical issues calmly and effectively.</li><li>
Quick learner with strong retention of new information.</li><li>
Skilled in managing multiple tasks and shifting priorities in a fast-paced environment.</li><li>
Ability to work on call during evenings and weekends as needed.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience working in a global NGO environment preferred.</li><li>
Scripting/automation basics (Power Automate, PowerShell) a plus.</li></ul><p><b>
Physical and Mental Requirements:</b></p><ul><li>
The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks.</li><li>
The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc.</li><li>
Must be able to lift, carry or otherwise move up to 50 pounds as needed.</li></ul><p><b>
Other Duties:</b></p><p>
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval.</p><p>
Working Conditions, Travel and Environment</p><ul><li>
Corus has a hybrid work policy, allowing work to be done remotely; two days per week (Tuesday and Wednesday) in the office is required. The employee must be available to work outside normal office hours or weekends as required.</li><li>
This position must be able to travel as required for standard domestic business purposes.</li><li>
Must have authorization to work in the country of assignment.</li></ul><p>
As a member of the Corus Family, each employee is expected to:</p><ul><li>
Foster a work environment where everyone feels valued and included.</li><li>
Support employees' evaluation and promotion processes based on skills and performance.</li><li>
Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve.</li><li>
Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.</li><li>
Adhere to the Organizational Core Values.</li></ul><p><br>
Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, sex, age, disability, genetic information, protected veteran, or any other classification protected by applicable local, state or federal laws.</p></div><p></p>

Senior Associate, IT Service Desk Coordinator

The Aspen Institute

<div><p><b>ABOUT US</b><br>
<br>
The Aspen Institute is a global nonprofit organization whose purpose is to ignite human potential to build understanding and create new possibilities for a better world. Founded in 1949, the Institute drives change through dialogue, leadership, and action to help solve society&rsquo;s greatest challenges. It is headquartered in Washington, DC, and has a campus in Aspen, Colorado, as well as an international network of partners.<br>
</p><p><b>OFFICE OF INSTITUTIONAL ADVANCEMENT</b><br>
<br>
The Institute&rsquo;s Office of Institutional Advancement (OIA) is a central division focused on Institute-wide donor and prospect engagement. Areas of practice include principal and major gift fundraising, corporate and foundation relations, annual giving and membership programming through the Institute&rsquo;s Aspen Society, planned giving, trustee engagement, major events, stewardship, research, gift accounting, and advancement communications.</p><p><br>
<br>
<b>ABOUT THIS ROLE</b><br>
<br>
The Advancement Coordinator will support the organization&rsquo;s enterprise-wide individual and organizational fundraisers. In this role, the Coordinator will spend approximately 70% of their time providing support to the Major &amp; Principal Gifts team, with the remaining 30% supporting the Corporate &amp; Foundation Relations team.</p>
<p>The Coordinator will help create materials to prepare and support frontline fundraisers in their identification, cultivation, solicitation, and stewardship of donors, including meeting and event materials, gift agreements, and invoices. The Coordinator will assist in tracking information about donors and prospects in the CRM database. Additionally, the Coordinator will provide some support for donor events and internal meetings.<br>
<br>
As the Institute is in the midst of a large-scale fundraising campaign, it is integral that the Advancement Coordinator exhibit strong organizational ability, professionalism, attention to detail, and prioritization skills in a rapidly moving environment.<br>
<br>
This role will report to the Senior Manager of Philanthropic Operations, and work directly with the Senior Directors of both Major &amp; Principal Gifts and Corporate &amp; Foundation Relations, gaining exposure to the fundraising cycle for both individuals and organizations. The salary range for this position is $55,000 - $63,000. The expectation is for this role to be based in our Washington, D.C. office, and the person to be in the office in keeping with Institute policy, currently a minimum of two times a week.</p><p><br>
<br>
<b>WHAT YOU WILL DO</b></p>
<p><i>Data Management
</i></p><ul><li>Serve as the liaison between the Major &amp; Principal Gifts/Corporate &amp; Foundation Relations teams and the Advancement Operations team, requesting research, materials, reports, and other relevant information on behalf of Major &amp; Principal Gifts and Corporate &amp; Foundation Relations.</li>
<li>Work closely with both Major &amp; Principal Gifts and Corporate &amp; Foundation Relations teams to translate the needs of frontline fundraisers into actionable requests for the Operations team.</li>
<li>Prepare materials received from the Operations team, such as donor and prospect reports, for use and review by frontline fundraisers, senior Institute leaders, and external stakeholders.</li>
<li>Responsible for reviewing donor recognition listings for Major &amp; Principal Gifts and Corporate &amp; Foundation Relations teams.</li>
<li>Assist with tracking and supporting portfolio management for both Major &amp; Principal Gifts and the Corporate &amp; Foundation Relations teams.</li>
<li>Responsible for entering and tracking data in the CRM on behalf of the Major &amp; Principal Gifts and Corporate &amp; Foundation Relations teams, including updating biographical and donor-related information and logging interactions for the Senior Director, Principal Gifts, when appropriate in conjunction with the Advancement Operations team.</li>
</ul>
<p><i>Event Support</i></p>
<ul><li>Support the Major &amp; Principal Gifts and Corporate &amp; Foundation Relations teams in creating meeting and event briefs to be used both internally and externally for donors.</li>
<li>Working in conjunction with the Special Events team, assist with donor events and functions for both Major &amp; Principal Gifts and Corporate &amp; Foundation Relations, including tracking RSVPs, logistical support, correspondence with attendees, and staffing events as appropriate.</li>
</ul>
<p><i>Donor Management Support</i></p>
<ul><li>Responsible for the administrative actions related to gift agreements and invoices for Major &amp; Principal Gifts and Corporate &amp; Foundation Relations.</li>
<li>Responsible for collecting materials needed for donor cultivation, which includes interacting regularly with both OIA team members and colleagues across the Institute.</li></ul><p><br>
</p><p><b>WHAT YOU NEED TO THRIVE</b></p>
<ul><li>BA degree and 1 year of relevant experience required.</li>
<li>Proficiency with Microsoft Excel in a professional environment including sorting, filtering, curating, and drawing conclusions from data sets, as well as an interest in learning fundraising-specific applications.</li>
<li>Experience with CRM database management, especially Salesforce, preferred.</li>
<li>Highly motivated, adaptable professional who can work comfortably in a high-paced and detail-oriented team environment.</li>
<li>Excellent interpersonal skills and experience working with organizational leaders. Ability to represent the Institute to high-level donors in a positive, knowledgeable, and professional manner.</li>
<li>Excellent administrative and organizational skills, with an emphasis on time-management, attention to detail, and the ability to organize and implement various activities within a deadline-driven environment.</li>
<li>Strong writing and proofreading skills.</li>
<li>Ability to work with data to identify trends and opportunities.</li>
<li>Keen sense of personal integrity and discretion with handling sensitive information.</li>
<li>Interest in fundraising, current events, and trends and ideas related to the Institute's work and mission.</li>
<li>Proficiency with Microsoft Office, including Outlook and Word.</li></ul><p><br>
</p><p><br>
<b>ADDITIONAL INFORMATION</b><br>
The Aspen Institute offers a generous benefits package including health, dental, vision, and prescription benefits, retirement benefits, and paid leave.</p>
<p><i>The Aspen Institute is an Equal Opportunity Employer and complies with all District and federal laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran or disabled status and will not be discriminated against</i>.</p>
<p>If you would like to request a reasonable accommodation regarding the accessibility of our website, a modification or adjustment of the job application or interview process due to a disability, contact HRSupport@aspeninstitute.org or call (202) 736-5800.</p></div>

Advancement Coordinator

Sparkbit 360

<div>
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   Job Description
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   Position Overview: We are searching for a reliable and detail-oriented Front Desk Agent to support daily front office operations and assist with administrative tasks at our Washington location. This role works closely with team members to ensure organized records, efficient communication, and smooth day-to-day operations.
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  Responsibilities:
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   Greet and welcome visitors, clients, and team members in a professional manner
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   Manage incoming calls, emails, and general inquiries
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   Maintain organized records of visitor logs, appointments, and office activities
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   Assist with scheduling meetings and coordinating front desk activities
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   Provide friendly and professional assistance to guests and staff
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  Qualifications:
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   High school diploma or Associate degree preferred
  </li>
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   Strong organizational and time-management skills
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   Ability to work collaboratively in a team environment
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   Attention to detail and accuracy in handling information
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   Good communication and customer service skills
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  What We Offer:
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   Competitive pay
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   Opportunities for advancement
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   Professional development and training
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   Supportive and collaborative team environment
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Front Desk Agent

Nakupuna Companies

<div><div>Nakupuna Solutions is seeking a Senior Business Financial Analyst. The Senior Business Financial Analyst provides advanced support for financial tracking, reconciliation, and reporting functions within the Bureau&rsquo;s foreign assistance portfolio. This role ensures accuracy in obligation data, leads coordination efforts to address outstanding financial actions, and serves as a key resource for historical financial information. The analyst also provides support to other team members during high-volume periods, contributing to the overall efficiency and reliability of the budget team&rsquo;s operations.</div><div><br>
The following reflects management&rsquo;s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.</div><ul><li>
Manages quarterly budget execution reporting for all foreign assistance obligations.</li><li>
Independently collects and analyzes data files to support the reconciliation of expenditures.</li><li>
Identifies discrepancies and coordinates with the appropriate budget team member to resolve issues.</li><li>
Serves as the central point of contact for prior-year obligation history.</li><li>
Leads the team as the Unliquidated Obligations (ULO) Coordinator.</li><li>
Provides backup support to the Budget Analyst II during peak periods.</li></ul><div><b><br>
Skills/Qualifications:</b> The ideal candidate is a highly experienced budget professional with deep expertise in federal financial management, budget formulation, and execution. They possess strong knowledge of industry-standard budgeting principles and tools, including federal regulations, appropriation law, and OMB guidance. Skilled in using Microsoft Excel and financial systems, they are adept at reconciling complex data, evaluating programmatic changes, and preparing high-quality budget justifications. The candidate excels in applying analytical techniques to support decision-making and demonstrates exceptional communication skills for conveying budget information to stakeholders across all levels.</div><div></div><div><b><br>
Education and Experience:
</b></div><ul><li>Bachelor&rsquo;s degree in accounting, business administration, finance, statistics, or a related field required.</li><li>
Minimum of five (5) years of experience in accounting, budgeting, or financial management.</li><li>
At least three (3) of those years must be in federal government accounting, budgeting, or financial management.</li></ul><div><b>
Clearance Requirement:</b> Active Secret clearance required. Must be a U.S. citizen.</div><div></div><div><b><br>
Physical Requirements: </b>The ideal candidate must at a minimum be able to meet the following physical requirements of the job <b><i>with or without a reasonable accommodation</i></b><i>:</i></div><ul><li>
Ability to perform repetitive motions with the hands, wrists, and fingers.</li><li>
Ability to engage in and follow audible communications in emergency situations.</li><li>
Ability to sit for prolonged periods at a desk and working on a computer.</li></ul><div>
The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $120,000 to $140,000 annually. The range displayed represents the typical range for this position and is just one component of Nakupuna Companies total compensation package for employees.</div></div>

Sr. Budget and Financial Analyst

Autumn Park Senior Living

<p><b>Position Summary</b><br/>The Executive Operations Coordinator provides high-level administrative and operational support to the Executive Director of an Assisted Living community. This role helps ensure smooth daily operations, regulatory compliance, and exceptional service to residents, families, and staff. The coordinator serves as a key liaison between departments, assisting with scheduling, reporting, communications, and special projects that support quality care and efficient community operations.</p><p><b>Key Responsibilities</b></p><ul><li>Provide direct administrative support to the Executive Director, including calendar management, correspondence, and meeting coordination.</li><li>Prepare reports, presentatons, and documentation related to community operations.</li><li>Maintain confidential files and records in accordance with company policies and privacy regulations.</li><li>Assist in tracking operation goals, projects, and deadlines.</li><li>Support daily operation functions of the assisted living community</li><li>Coordinate communication between departments including nursing, resident services, dining, maintenance, and administration.</li><li>Assist with scheduling meetings, trainings, and staff events.</li><li>Monitor supply levels and coordinate ordering of office and operational materials.</li><li>Make relationships with outside agencies.</li></ul><p><b>Compliance &amp; Documentation</b></p><ul><li>Assist with maintaining documentation required for state licensing and regulatory compliance.</li><li>Organize records related to inspections, audits, incident reports, and policy updates.</li><li>Support quality assurance initiatives and operational improvements.</li></ul><p><b>Resident &amp; Family Relations</b></p><ul><li>Serve as a professional point of contact for residents, families, vendors, and visitors. Assist with preparing resident communication materials, newsletters, and announcements.</li><li>Support coordination of community events, orientations, and engagement activites.</li></ul><p><b>Project Coordination</b></p><ul><li>Assist the Executive Director with special projects, strategic initiatives, and process improvements.</li><li>Track project progress and ensure deadlines are met.</li><li>Gather and organize data to support decision-making.</li></ul><p><b>Qualifications</b></p><ul><li>High school diploma required; Associate's or Bachelor's degree preferred.</li><li>2 + years administrative, healthcare, or senior living experience preferred.</li><li>Strong organization and multitasking skills.</li><li>Ability to maintain confidentiality and professionalism.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook) and office systems.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience in assisted living, healthcare, or senior services.</li><li>Knowledge of compliance standards for senior living communities.</li><li>Strong attention to detail and problem-solving ability.</li><li>Customer service mindset with compassion for older adults.</li></ul><p><b>Required Licenses</b></p><ul><li>CNA, Food Handlers, CPR, and First Aid</li></ul><p>Professional office setting within an assisted living community. Frequent interaction with residents, families, staff, and leadership. May require occasional flexibility for meetings or community events.</p><p>Work Location: In person</p>

Executive Operations Coordinator (Assisted Living)

Sprinklr

<div><p>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</p><p></p><p>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</p><p></p><p>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p><b>
About the role:</b></p><p>
The Senior Accountant, Revenue Assurance is responsible for global revenue recognition oversight and strategy across a diversified product portfolio, including SaaS (subscription and usage-based models), professional services, and perpetual license offerings. This role plays a critical part in ensuring accurate, compliant, and scalable revenue processes while supporting the company&rsquo;s growth objectives.</p><p></p><p><br>
The position leads the review and approval of complex revenue arrangements, including multi-element contracts and non-standard commercial terms, ensuring full compliance with ASC 606. As a trusted business partner, the Senior Accountant collaborates closely with Sales, Professional Services, Legal, Deal Desk, and other cross-functional teams to provide guidance on deal structuring and the financial implications of customer contracts.</p><p></p><p><br>
This role operates within a global environment, working with teams across multiple regions to drive operational consistency, improve processes, and enable predictable and profitable growth.</p><p><b><br>
Main </b><b>Responsibilities:</b></p><ul><li><p>
Participate in discussions with Sales, Pricing, and Product Leaders to provide a financial perspective regarding complex contracts; recommend solutions to ensure product offerings, pricing, terms, performance obligations, etc. are structured to the mutual advantage of the Customer and Sprinklr.</p></li><li><p>
Perform a detailed review and analysis of Master Agreements and Contracts to ensure documentation requirements are met and revenue is properly recorded.</p></li><li><p>
Support global revenue manager with analysis and intelligence on our customer contracts and the associated revenue recognition.</p></li><li><p>
Provide guidance to the order entry team to ensure customer contracts are recorded accurately</p></li><li><p>
Participate in monthly, quarterly, and year-end close activities ensuring accurate results are delivered timely for reporting in accordance with ASC 606.</p></li><li><p>
Work closely with external audit team regarding all quarterly review and annual audit requirements.</p></li><li><p>
Assist in the design, development, and implementation of global revenue process controls. Review and maintain documentation for all compliance work completed.</p></li></ul><p><b><br>
Desired Skills and Experience:</b></p><ul><li><p>
3 to 5 years of revenue compliance and/or revenue recognition experience.</p></li><li><p>
Experience in enterprise-level deal structuring.</p></li><li><p>
Bachelor&rsquo;s degree in Finance or Accounting.</p></li><li><p>
Experience working in partnership with business groups (e.g., Sales, Product, Legal).</p></li><li><p>
Familiarity with Salesforce CRM, Microsoft Office, including advanced Excel skills. NetSuite a plus.</p></li><li><p>
Strong communication, organization, interpersonal and analytical/problem solving skills.</p></li></ul><p></p><p><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul><li><p>
Lead a new category of enterprise software that we call Unified-CXM.</p></li></ul><ul><li><p>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</p></li><li><p>
Create a culture of customer obsession, with trust, teamwork, and accountability.</p></li></ul><p></p><p><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</p><p></p><p><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p></p><p>
To learn more about employee benefits by region, click here.</p><p></p><p>
To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><p></p><p><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</p><p></p><p>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p></p><p><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><p></p><p><b>
JOB REQ COMPENSATION RANGE
</b></p>$83,000 - $138,000<p>
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr&rsquo;s discretionary bonus plan, commission plan, and/or equity plan, depending on role.</p><p></p><p>
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees&rsquo; health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.</p><p><b>
Warning about Recruiting Scams</b>: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
</p><p></p><p>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p></div>

Senior Accountant, Revenue Assurance

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

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