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client support associate

desktop support technician

Realign

<div>Chicago, Illinois 60018 Posted March 12th, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Full Time</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Role: Desktop Support Engineer</b></div><div><b>
Location: Chicago, IL - Onsite</b></div><div><b>
Fulltime Permanent FTE</b></div><div></div><div><b><br>
Job Description</b></div><ul><div>
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues</div><div>
Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.</div><div>
Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.</div><div>
Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.</div><div>
Provide timely resolutions for hardware and software issues, ensuring user satisfaction.</div><div>
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</div><div>
Provide prompt and accurate feedback to customers</div><div>
Refer to internal knowledge bases or external resources to provide accurate tech solution</div><div>
Ensure all issues are properly logged</div><div>
Prioritize and manage several open issues at one time</div><div>
Follow up with clients to ensure their IT systems are fully functional after troubleshooting</div><div>
Prepare accurate and timely reports</div><div>
Document technical knowledge in the form of KB Articles</div><div>
Maintain good relationships with clients</div></ul><div><b>
Technical Experience:</b></div><ul><div>
Experience level : 6 &ndash; 8 years of Technical experience in Windows and Mac</div><div>
Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.</div><div>
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</div><div>
Good understanding of computer systems, mobile devices and other tech products</div><div>
Excellent problem-solving and communication skills</div><div>
Ability to provide step-by-step technical help, both written and verbal</div><div>
Familiarity with ITSM tools like ServiceNow for ticket management.</div></ul><div><b>
Professional Attributes:</b></div><ul><div>
Excellent customer service skills and the ability to communicate effectively with non-technical users.</div><div>
Self-starter with the ability to work independently and efficiently.</div><div>
Physical ability to manage IT equipment installations and movements.</div><div>
Adaptable and flexible to meet varying work schedules and environments.</div></ul><p></p>
<p>Required Skills</p>
<p>DEVOPS ENGINEER</p> <p>SENIOR EMAIL SECURITY ENGINEER</p></div>

Desktop Support Engineer-6

OLD MISSION

<div><div><p>Old Mission is a global proprietary trading firm that leverages state-of-the-art technology and research to identify and execute profitable trading strategies across multiple asset classes around the world. Our offices in Chicago, New York, and London are all composed of naturally-curious individuals who thrive in a team environment and constantly strive for improvement.</p>
<p>
Old Mission does not seek capital from outside investors, allowing us the flexibility to aggressively invest in our team members and keep them engaged in the firm's growth.</p></div><p><b>
About the Role</b></p>
<p>
Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which includes keeping desktops running, users productive, and systems secure. This is a great opportunity for someone early in their career who takes ownership and wants to grow in a fast-paced financial services environment.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Maintain and support the Windows and Linux desktop environment across global offices</li>
<li>Deploy and manage endpoints using Microsoft Intune</li>
<li>Manage user accounts, groups, and access in Active Directory and Entra ID</li>
<li>Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite)</li>
<li>Keep desktops current with patches and security updates</li>
<li>Execute physical desk moves, hardware setup, and equipment reconfiguration as staff and seating arrangements change</li>
<li>Monitor service desk ticket queues to ensure timely response</li>
<li>Provide basic network, phone, and video conferencing support</li>
<li>Proactively identify recurring support issues and recommend process, documentation, or system improvements</li>
<li>Occasional weekend support will be required for upgrades, data center work, or emergencies</li>
</ul>
<p><b>Required Skills
</b></p><ul><li>1&ndash;2 years of desktop support experience</li>
<li>Hands-on experience with Windows 11 and Microsoft 365</li>
<li>Familiarity with Intune or similar endpoint management tools</li>
<li>Experience supporting remote users and VPN troubleshooting</li>
<li>Basic networking knowledge (DNS, DHCP, TCP/IP)</li>
<li>Strong communicator with good organizational skills and a team-first attitude</li>
<li>Bachelor's degree in a related field preferred</li>
<li>Ability to work Monday-Friday, 12pm-8pm shift</li>
</ul>
<p></p><p><b>Base Salary Range</b></p>
<p>
$80,000 - $90,000 - Salaries are based on numerous factors such as skills, experience, and education. Our compensation package also includes a discretionary bonus and a comprehensive benefits program for full-time employees. For more information, reach out to your recruiter.</p><div><p><i>
Old Mission is not accepting unsolicited resumes from any staffing/search firms. All resumes submitted by staffing/search firms to any employee at Old Mission via-email, the Internet or directly without a valid signed search agreement will be deemed the sole property of Old Mission, and no fee will be paid in the event the candidate is hired by Old Mission.</i></p></div></div>

Desktop Support Engineer

CGS Federal (Contact Government Services)

<div>
 Employment Type: Full Time
 <br/>
 <br/>
 Department: Help Desk
 <br/>
 <br/>
 CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 &amp; 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
 <br/>
 <br/>
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 <br/>
 <br/>
 Skills and attributes for success:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Backup/Restoration admin/support
  </li>
  <li>
   File Server support
  </li>
  <li>
   User Account/Mailbox administration
  </li>
  <li>
   Software/Hardware installation
  </li>
  <li>
   Handheld device installation/troubleshooting/support
  </li>
  <li>
   Remote User setup/support/troubleshooting
  </li>
  <li>
   End-user training
  </li>
  <li>
   Creation of procedural documentation
  </li>
  <li>
   Creation of spreadsheets/databases for tracking purposes
  </li>
  <li>
   Record and update required information for all IT-related tickets utilizing ITIL
  </li>
  <li>
   Creation of Incident work-log entries
  </li>
  <li>
   Accurately answer user support questions of software and hardware in the EOUSA office environment
  </li>
  <li>
   Maintain Account Management forms for new and departed users per Government policy and procedures
  </li>
  <li>
   Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
  </li>
  <li>
   Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs&rsquo; accessories, IT supplies, etc. using spreadsheets
  </li>
  <li>
   Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
  </li>
  <li>
   Submit weekly status reports and monthly surveys
  </li>
  <li>
   Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
  </li>
  <li>
   Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:
  </li>
  <li>
   ITIL Foundations certification
  </li>
  <li>
   Change Management experience
  </li>
  <li>
   Active DOD clearance of Level 6 Public Trust or above
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Our Commitment:
 <br/>
 <br/>
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
 <br/>
 <br/>
 For the past seven years, we&rsquo;ve been growing our government-contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 <br/>
 <br/>
 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 <br/>
 <br/>
 We care about our employees. Therefore, we offer a comprehensive benefits package:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Health, Dental, and Vision
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   401k
  </li>
  <li>
   Flexible Spending Account (Health, Dependent Care, and Commuter)
  </li>
  <li>
   Paid Time Off and Observance of State/Federal Holidays
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 <br/>
 <br/>
 Join our team and become part of government innovation!
 <br/>
 <br/>
 Explore additional job opportunities with CGS on our Job Board:
 <br/>
 <br/>
 https://cgsfederal.com/join-our-team/
 <br/>
 <br/>
 For more information about CGS please visit: https://www.cgsfederal.com or contact:
 <br/>
 <br/>
 Email: info@cgsfederal.com
 <br/>
 <br/>
 #CJ
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Senior Help Desk Technician

Bloomberg

<div><div><div><div><div><div>Bloomberg On-Site Support Specialist (BOS)
</div></div></div></div></div><div><div><div><div><div>Location
</div><div>Chicago
</div></div><div><div>Business Area
</div><div>Sales and Client Service
</div></div><div><div>Ref #
</div><div>10049756
</div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Description &amp; Requirements
</b></h2></div></div><div><div><div><div><p>As a Support Specialist with the Bloomberg On-Site Support (BOS) team in Chicago, you&rsquo;ll play a critical role in ensuring the reliability and performance of Bloomberg&rsquo;s technology infrastructure. You&rsquo;ll support Bloomberg clients across the Chicago area, providing hands-on expertise ranging from desktop support to complex network troubleshooting, NODE site support, and IDF equipment management.
</p><p>This is a highly visible, client-facing role that blends strong technical skills with exceptional service and adaptability in a fast-paced environment.<br>
</p><p></p><br>
<p><b>The Role
</b></p><p>Join our Bloomberg On-Site Support (BOS) team based out of our Chicago office at 111 S. Wacker. As a Support Specialist, you&rsquo;ll provide on-site support to Bloomberg clients, partnering closely with internal teams and external stakeholders to deliver seamless technical solutions.
</p><p>This role requires flexibility in working hours to support client needs, critical implementations, maintenance windows, and time-sensitive issues. While the position is primarily aligned to standard business hours, candidates must be willing and able to adjust their schedule as business demands require.<br>
</p><p></p><br>
<p><b>We&rsquo;ll trust you to:
</b></p><p></p><ul><li>Deliver high-quality, hands-on support for the installation and servicing of critical servers, routers, appliances, computers, and IDF equipment, including rack-and-stack of routers and switches, patching, and physical connectivity. This may include early morning, evening, or occasional off-hours work to minimize client disruption and support critical deployments.
</li><li>Support order management and implementation processes, working closely with clients and the Sales Department to ensure successful delivery.
</li><li>Provide exceptional client service, supporting account management tasks such as license activation, software support, and issue resolution.
</li><li>Utilize Linux-based platforms to console into routers for service or new installations.
</li><li>Troubleshoot issues across Windows and Mac environments, covering software, hardware, and networking concerns.
</li><li>Partner with vendors and consultants to ensure efficient and timely service delivery.
</li><li>Maintain detailed and accurate documentation of all work using Bloomberg&rsquo;s proprietary ticketing systems.
</li>Effectively manage multiple priorities in a fast-paced, evolving environment.<br>
<li>
</li></ul><p></p><br>
<p><b>You'll need to have:
</b></p><p></p><ul><li>3+ years of relevant technical support experience.
</li><li>A solid understanding of networking concepts including LAN, WAN, TCP/IP, DNS, BGP, and subnetting.
</li><li>The flexibility to adjust working hours as required to meet business and client needs.
</li>Strong attention to detail and the ability to multitask effectively.<br>
<li>
</li></ul><p></p><br>
<p><b>We&rsquo;d love to see:
</b></p><p></p><ul><li>Strong troubleshooting skills across both Mac and PC desktop environments.
</li><li>Experience supporting mobile devices, including Android and iOS platforms.
</li><li>Hands-on experience setting up and supporting audio-visual (AV) equipment for meetings and presentations.
</li><li>Experience supporting and maintaining network infrastructure, including routers, switches, servicing, patching, and IDF equipment.
</li><li>Experience managing orders end-to-end, from implementation through client delivery, ensuring accuracy and timeliness.</li>
</ul>
</div></div><p></p><div><div><div>Salary Range = 70000 - 95000 USD Annually + Benefits + Bonus</div><div><br>
<div><br>
</div><div>The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.<div><br>
<br>
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.<br>
</div></div></div></div></div><div><div>Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.</div></div></div></div></div></div>

Bloomberg On-Site Support Specialist (BOS)

Endeavor Health

<div><div>Hourly Pay Range:</div>
$31.28 - $48.48 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.<div></div><div>
Position Highlights:</div><ul><li>
Position: End Using Computing Technician II</li><li>
Location: Swedish Hospital Chicago</li><li>
Full Time</li><li>
Hours: Monday-Friday, 8am-430pm</li><li>
Hybrid</li><li>
Travel: Local travel between sites will be required for this role. Capable of travel 24 / 7 when on call</li></ul><div><br>
A Brief Overview:</div><div>
The End User Computing II provides onsite technical support for all hardware platforms in use at Endeavor including desktops, laptops, printers, smart phones, other mobile devices, and peripherals that support clinical and business workflows</div><div></div><div>
The Analyst partners with the Applications, Network, Clinical Informatics, Nursing Informatics, and other teams to provide high level troubleshooting and collaboration. The Analyst works issues escalated by Service Desk Analysts, Service Desk leadership, and End User Computing II. This individual enables all Endeavor Health (Endeavor) team members to work effectively across desktops, laptops, mobile devices, and virtual environments by ensuring a secure, reliable, and consistent end user technology experience.</div><div></div><div>
The incumbent maintains accurate records in incident management and inventory systems, requiring strong problem-solving skills and a degree of creativity. As a customer-facing role, maintains a high degree of professionalism and regularly engages with customers; they should be seen as trusted partners. The role is a liaison between customers and the broader IT organization. In this capacity, is present and engaged with their customers by proactively rounding, attending safety huddles as needed, remaining apprised of current activity at the customer site, etc. This role also actively participates and assists in leading large scale hardware deployment activities.</div><div></div><div>
The incumbent collaborates with other IT team members and customers to continually improve the digital workplace environment. Possessing a strong understanding of ITIL terminology and the healthcare environment is a plus. To be successful in this role, you will be expected to remain current on the latest solutions and technologies and remain wellinformed of customer concerns and needs. This role requires a balance of strong technical skills, particularly as it relates to triaging technical issues, and strong interpersonal skills to serve as the face of IT to our customers. This level is expected to have very strong technical skills and be able to form strong relationships with our customers. Customers should seek out the incumbent as a trusted partner and technical resource. They should also serve as mentors to those in the level I.<br>
<br>
What you will do:</div><ul><li>
Owns the entire device lifecycle management process from deployment to support, replacement, and retirement. Works independently, serves as an escalation point for level I, and leads small initiatives. Manages process consistent with industry best practice terminology (e.g., ITIL), Endeavor specific requirements, and sound professional judgment.</li><li>
Analyzes, prioritizes, responds, and resolves service requests in a timely manner, and according to Service Level Agreements (SLAs) and established IT support procedures. Resolves incoming service requests with the assistance of Endeavor systems, IT Support manuals, other Endeavor staff, Endeavor vendors, and uses troubleshooting and analytical skills to diagnose, test, and repair. Ensures IT environment is working optimally and meeting customer needs. Proactively reports any gaps in environment performance or lack of meeting customer needs and begins resolving as appropriate.</li><li>
Maintains ownership of all assigned service requests until they are resolved or escalated to the appropriate Endeavor staff or Endeavor vendor for resolution; escalates service requests appropriately according to IT support standards. Promptly updates ServiceNow on progress on assigned service requests. Effectively communicates status with customers and properly documents the status according to Endeavor documentation procedures. Utilizes knowledge gained by engaging with customers through rounding, attending safety huddles, ad hoc conversations, etc. to anticipate needs and proactively addresses.</li><li>
Provides desktop hardware and software support, including but not limited to: Moves, Adds or Changes (MAC), installation, deployment, implementation, swap out, updating, configuration, and re-configuration of equipment. Performs advanced troubleshooting and may specialize in certain technologies.</li><li>
Delivers high quality customer service as both a technical resource and a liaison to the IT organization.</li><li>
Supports projects such as construction, system implementations, upgrades, maintenance, and retirements. Completes assigned tasks within project timelines</li><li>
Serves as a supportive team member and takes on call per posted schedule. Mentors Associate Analysts and coordinates small groups.</li><li>
Other duties as assigned.</li></ul><div>
What you will need:</div><ul><li>
Associates Degree</li><li>
Five (5) or more years of experience in a technology role or customer service support role</li><li>
Excellent verbal and written skills essential for providing positive customer service and good communication.</li><li>
Strong customer service skills with the ability to manage challenging customers and situations professionally and courteously.</li><li>
Ability to apply common sense understanding to carry out written or oral instructions.</li><li>
Ability to read, write, and comprehend detailed instructions, short correspondence, and memos.</li><li>
Personal and ethical accountability</li><li>
Demonstrates analytical and critical thinking for problem solving and issue resolution.</li><li>
A lean towards curiosity, out of the box thinking, and innovative solution development.</li><li>
A valid driver&rsquo;s license is required if the incumbent is selected to perform related duties at an off-site location.</li><li>
If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.</li></ul><div></div><div>
Benefits:</div><ul><li>
Career Pathways to Promote Professional Growth and Development</li><li>
Various Medical, Dental, and Vision options</li><li>
Tuition Reimbursement</li><li>
Free Parking at designated locations</li><li>
Wellness Program Savings Plan</li><li>
Health Savings Account Options</li><li>
Retirement Options with Company Match</li><li>
Paid Time Off</li><li>
Community Involvement Opportunities</li></ul></div><div></div>

End User Computing Technician II

Coveted Financial Services

<p><b>Bookkeeper &ndash; Remote Position </b></p><p>Coveted, a fractional CFO and financial services firm, is seeking an experienced and detail‑oriented Bookkeeper to support our expanding client portfolio. The ideal candidate is highly proficient in QuickBooks Desktop, skilled at resolving complex bookkeeping issues, and comfortable working independently in a remote environment.</p><p>This is a remote role with quarterly in‑person team meetings and occasional client visits as needed.</p><p><b>Key Responsibilities</b></p><ul><li>Manage Accounts Receivable, including invoicing, deposits, and customer account updates.</li><li>Handle Accounts Payable, including bill entry, bill payments, and check processing.</li><li>Oversee bank and checking account management, including monthly reconciliations.</li><li>Enter and reconcile credit card transactions.</li><li>Process payroll entries from third‑party providers or QuickBooks Payroll.</li><li>Perform job costing and ensure accurate allocation of expenses.</li><li>Review financial reports with guidance from a manager.</li><li>Identify, troubleshoot, and correct QuickBooks errors from prior bookkeepers.</li><li>Maintain accurate records using both cash and accrual accounting methods.</li></ul><p>Required Skills &amp; Qualifications</p><ul><li>5+ years of bookkeeping experience with strong references.</li><li>Advanced proficiency in QuickBooks Desktop.</li><li>Working knowledge of QuickBooks Online is a plus.</li><li>Strong skills in Microsoft Word, Excel, and Outlook.</li><li>Excellent reading, writing, and verbal communication abilities.</li><li>Ability to work independently, manage multiple clients, and meet deadlines.</li><li>Solid understanding of the differences between cash and accrual accounting.</li></ul><p><b>Education</b></p><ul><li>High school diploma required.</li><li>Completion of a 2‑year community college program in bookkeeping, accounting, or a related field preferred.</li></ul><p><b>Compensation &amp; Growth</b></p><ul><li>Competitive pay based on experience.</li><li>Premium compensation for employees who achieve QuickBooks ProAdvisor status while employed.</li><li>Opportunity to grow within a high‑performing fractional CFO environment.</li></ul><p>Pay: $20.00 - $35.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Paid time off</li><li>Work from home</li></ul><p>Work Location: Remote</p>

Bookkeeper - Remote

Kirkland & Ellis

<div><p><b>About Kirkland &amp; Ellis</b>
</p><p>At Kirkland &amp; Ellis, we don&rsquo;t just meet the standard for legal excellence &mdash; we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide. Our dedicated professionals share our lawyers&rsquo; commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.</p><p><b>
What You&rsquo;ll Do</b>
</p><p>Are you a skilled technology support professional who thrives in fast-paced environments and enjoys solving complex technical challenges while delivering exceptional client service?</p><p><br>
As a Service Desk Analyst II, you&rsquo;ll play a key role within the Global Information Technology (IT) Service Desk&mdash;providing high-touch technical support to attorneys, legal assistants, and business professionals across the firm. Operating within a 24/7 support environment, you&rsquo;ll serve as the first point of contact for technology-related questions and issues, helping users quickly resolve problems and stay productive.</p><p><br>
In this role, you&rsquo;ll troubleshoot a wide range of desktop, application, and remote access issues while maintaining a strong focus on customer service. You&rsquo;ll also collaborate closely with specialized technical teams, escalate complex issues when needed, and ensure that every interaction is documented and followed through to resolution. Your expertise and proactive mindset will help maintain high service standards and contribute to the continuous improvement of Service Desk operations.</p><div><br>
Schedule: 10:00am-6:00pm Saturday-Wednesday
<br>
<br>
<ul><li>Frontline Technical Support: Serve as a primary point of contact for technology-related inquiries via phone and email, resolving a high percentage of issues at first contact and escalating more complex problems to the appropriate technical teams.</li><li>Issue Tracking &amp; Documentation: Accurately record and manage support requests within the Information Technology Service Management (ITSM) ticketing system, ensuring all incidents, requests, and resolutions are fully documented.</li><li>Ticket Monitoring &amp; Follow-Up: Track open tickets, coordinate with referral technicians, and follow up with users after resolution to confirm quality and satisfaction.</li><li>Advanced Troubleshooting: Diagnose and resolve issues related to desktop hardware, operating systems, applications, networking, and remote access using structured troubleshooting methodologies.</li><li>Customer-Focused Service Delivery: Provide prompt, professional, and courteous support while maintaining strong relationships with users across all levels of the organization.</li><li>Technology Support Across Platforms: Assist with Microsoft Windows environments, Microsoft Office applications, remote computing tools, mobile device setup and troubleshooting, and other enterprise technologies.</li><li>Collaboration Across IT Teams: Partner with infrastructure, networking, and application teams to resolve complex issues and ensure seamless support for end users.</li><li>Knowledge Sharing &amp; Documentation: Capture new solutions, troubleshooting insights, and best practices to strengthen the Service Desk knowledge base.</li><li>Process &amp; Policy Adherence: Follow established firm policies, standards, procedures, and escalation guidelines while maintaining high service quality.</li><li>Team Collaboration: Contribute to a supportive team environment by sharing expertise, assisting colleagues during peak demand, and helping maintain consistent service levels.</li><li>Operational Support: Participate in training, technology updates, on-call rotations, and occasional overtime to support continuous Service Desk operations.</li></ul><br>
</div><p><b>What You&rsquo;ll Bring</b>
</p><ul><li>Education: Bachelor&rsquo;s degree or equivalent experience.</li><li>Experience: 5&ndash;7 years of experience in a technology support role within a professional services environment; law firm experience is strongly preferred.</li><li>Technical Expertise: Strong troubleshooting experience across Windows operating systems, Microsoft Office applications, desktop hardware, and enterprise software environments.</li><li>Remote Access &amp; Virtual Environments: Experience supporting remote computing technologies such as virtual desktop infrastructure (VDI), Citrix, and virtual private networks (VPN).</li><li>Mobile &amp; Device Support: Hands-on experience configuring and troubleshooting mobile devices, including iOS platforms and mobile device management tools.</li><li>Networking &amp; Voice Systems Knowledge: Working knowledge of wireless networking and Voice over Internet Protocol (VoIP) phone systems.</li><li>Ticketing &amp; Service Management Systems: Experience using ITSM or service ticketing platforms to track incidents, manage requests, and maintain knowledge documentation.</li><li>Customer Service Excellence: Demonstrated ability to provide responsive, professional support while building trusted relationships with users at all levels of the organization.</li><li>Communication &amp; Collaboration: Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.</li><li>Problem Solving &amp; Analytical Thinking: Ability to identify patterns, investigate issues across multiple sources, and resolve problems efficiently in high-pressure environments.</li><li>Professional Certifications (Preferred): CompTIA A+ certification and/or Microsoft certifications are desirable.</li></ul><p>
If you&rsquo;re passionate about delivering exceptional technology support and enjoy solving problems that help professionals stay productive, we&rsquo;d love to hear from you.<br>
</p><p><b>Compensation</b>
</p><p>The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland &amp; Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.</p><p>
Compensation Range:</p><p>
Chicago: $73,000 - $79,000</p><p><b>
How to Apply</b>
</p><p>Thank you for your interest in Kirkland &amp; Ellis LLP. To complete an application and submit your resume, please click &quot;Apply Now.&quot;</p><p><i>
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.</i></p><p>
</p><p><b>Equal Employment Opportunity</b>
</p><p>All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee&rsquo;s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Hybrid #LI-LB1</p></div>

Firmwide Service Desk Analyst II (10am-6pm CT)

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