technician, broadcast operations center Jobs in Washington

technician, broadcast operations center

customer support specialist Jobs in Washington

customer support specialist

help desk technician

information technology specialist Jobs in Washington

information technology specialist

is support tech

desktop support technician

GUNNISON CONSULTING GROUP, INC

<div>Description:
<p><i>
Salary: $60,000 - $64,500/year</i></p><ul><li><i>The start date for this position is estimated to be early- to mid-September 2026.</i></li></ul><p>
Gunnison is seeking a Desktop Technician to support the Department of the Interior/Indian Affairs (DOI/IA) user base. This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III will install, configure, and troubleshoot hardware and software, support standard and specialized applications, and ensure reliable IT operations.</p><p><b>
Duties and Responsibilities</b></p><ul><li>
Serve as a senior technical resource, leading projects and providing advanced troubleshooting while operating with little to no supervision.</li><li>
Perform advanced troubleshooting across enterprise desktop and network environments</li><li>
Lead technical projects, system upgrades, and deployments</li><li>
Develop and maintain project management documentation</li><li>
Serve as a Subject Matter Expert (SME) for IT systems and initiatives</li><li>
Provide mentorship and guidance to junior technicians</li><li>
Support specialized software applications (e.g., GIS, AutoCAD)</li><li>
Coordinate with stakeholders to ensure successful project delivery</li><li>
Assist in process improvement and operational efficiency initiatives</li></ul>
Requirements:
<ul><li>Associate degree or equivalent combination of education and experience</li><li>
Minimum of 4 years of related technical experience</li><li>
Strong experience supporting enterprise desktop environments and infrastructure</li><li>
Advanced knowledge of Microsoft operating systems and office applications</li><li>
Ability to develop project documentation and lead initiatives</li><li>
Demonstrated ability to work independently without guidance</li><li>
Experience leading projects and coordinating technical teams</li><li>
Some managerial experience supporting teams of 5+ staff</li><li>
Must be a U.S. Citizen</li><li>
Must have the ability to obtain and maintain a government security clearance</li></ul><p><br>
The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements.<br>
Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include:</p><ul><li>
3 weeks of Personal Leave your first year</li><li>
11 paid Holidays each year</li><li>
5 days of Flexible Time Off each year</li><li>
401(k) company match at 50% up to 10% of your salary</li><li>
Medical, Dental and Vision Insurance</li><li>
Life and Disability Insurance</li><li>
Public Transportation Subsidies</li><li>
Certifications and Training Allowance - $2,500/year!</li></ul><p><b>
Why Join Gunnison?</b></p><ul><li>
Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.</li><li>
Quality is our top priority.</li><li>
Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.</li><li>
There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.</li><li>
We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.</li><li>
We hire for careers at Gunnison, not to fill a position.</li></ul><p>
Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.<br>
In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects<b>.</b> <b><i>By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could</i></b><b>,</b> the company has thrived for over 25 years.</p></div>

Sr. Desktop Technician

Mercy

<div><div><ul><li>Washington, Missouri</li><li>
Support Services</li><li>
Information Technology</li><li>
Regular</li><li>
Full-time</li><li>
Mercy Hospital Washington</li><li>
JR245439</li></ul><div><div><div><div><div>
</div></div></div></div></div></div><div></div><div><div><h1 class="jobSectionHeader"><b>
Find Your Calling At Mercy!</b></h1><p></p>
The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.<p></p><h1 class="jobSectionHeader"><b>
Position Details:</b></h1><p></p><p><b>
Position Description:</b><b> </b>Site Support Technician</p><div><p><b>
Location:</b> Hybrid/Remote<br>
<b>Type:</b> Full-Time</p><p><b>
On Site Location:</b></p><p></p><p><b>
Mercy Hospital Washington</b></p><p><b>
901 E 5th Street</b></p><p><b>
Washington, MO 63090</b></p><p></p><ul><li><b>Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.</b></li></ul><p></p><p><b>
What you'll do:</b></p><p></p><div><div><div><div><div><div><div><div><div><ul><li>
Provide service and customer support during field visits while building positive relationships with customers.</li><li>
Complete work orders and incidents as assigned for hardware related issues.</li><li>
Diagnose errors or technical problems and determine proper solutions.</li><li>
Deploy and track new desktop hardware and peripheral assets.</li><li>
Maintain asset inventory compliance for all Mercy hardware.</li><li>
Perform end-user training for best practices including Mercy's hardware and software standards.</li><li>
Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.</li><li>
Perform warm hand-offs of priority tickets to other MTS teams.</li><li>
Perform preventive maintenance for all desktop hardware and related peripherals.</li><li>
Ensure that security policies and best practices are implemented and followed effectively at every location.</li><li>
24 x 7 support for all Priority 1 and 2 incidents.</li><li>
Hours may vary based upon labor needs including weekends and nights.</li><li>
Travel up to 125 miles may be required.</li><li>
Activation and installation of network and phone devices.</li><li>
Support of activation and setup of Mercy owned handheld devices.</li><li>
Responsible for individual and department moves.</li></ul></div></div></div></div></div></div></div></div></div><p></p><p><b>
Qualifications:</b></p><p></p><ul><li><p><b>
Education/Experience:</b> Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.</p></li></ul><p></p><p><b>
What Makes You a Good Match for Mercy?<br>
</b></p><p><br>
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We&rsquo;re also collaborative and unafraid to do a little extra to deliver excellent care &ndash; that&rsquo;s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.</p><p></p><p><b>
Find us at:</b></p><p>
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers</p><p></p><p>
EEO/AA/Minorities/Females/Disabled/Veterans</p></div><p></p><h1 class="jobSectionHeader"><b>
Why Mercy?</b></h1><p></p><p>
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.</p><p></p><p>
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.</p></div></div></div>

Site Support Technician

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Dexian

<div>
 <p>
  <strong>
   FULLY ONSITE - 5 DAYS/WEEK - WASHINGTON D.C.
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <strong>
   Help Desk Technician
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Core Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of enterprise-standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.
  </li>
  <li>
   Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.
  </li>
  <li>
   Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.
  </li>
  <li>
   Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
  </li>
  <li>
   Provide support to M365 applications (Outlook, OneDrive, Teams, etc.)
  </li>
  <li>
   Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.
  </li>
  <li>
   Attend to issues with Enterprise-owned and personal mobile devices (iOS and Android) which are connected to clients corporate Email infrastructure.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Educational and Technical Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Computer Sciences, Electronics &amp; Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience.
  </li>
 </ul>
 <p>
  <br/>
  <strong>
   Certification Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Industry certifications such as A+ (preferred)
  </li>
 </ul>
 <p>
  <strong>
   Required Skills/Abilities:
  </strong>
 </p>
 <ul>
  <li>
   Excellent verbal and written communication skills
  </li>
 </ul>
 <ul>
  <li>
   Excellent customer service skills
  </li>
 </ul>
 <p>
  <strong>
   Other requirements
  </strong>
  :
 </p>
 <ul>
  <li>
   CompTIA Certification highly desirable
  </li>
  <li>
   Experience with M365 applications (Outlook, OneDrive, Teams, etc.)
   <br/>
  </li>
 </ul>
 <p>
  Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
  <br/>
  <br/>
  Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
  <br/>
  <br/>
  Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
 </p>
</div>


Help Desk Technician

The George Washington University Hospital

<div>Responsibilities:
<div><b>
THE GEORGE WASHINGTON UNIVERSITY HOSPITAL DESIGNATED A &lsquo;BEST REGIONAL HOSPITAL&rsquo; BY U.S. NEWS &amp; WORLD REPORT</b></div><div></div><div><b><br>
Washington, D.C. &ndash; July 16, 2024 -</b> The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. <i>U.S. News &amp; World Report </i>has just released the 2024-2025 ratings and rankings, in which GW Hospital is recognized as a <b>Best Regional Hospital</b>. <b>GW Hospital ranks 4th in the region</b>, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia.</div><div></div><div><br>
GW Hospital achieved &quot;high performing&quot; status in six specialty areas: <b>Neurology and Neurosurgery; Orthopedics; Pulmonology and Lung Surgery; Gastroenterology and Gastrointestinal Surgery; Urology; and Geriatrics,</b> along with receiving &ldquo;high performing&rdquo; designations for the following eight common procedure and condition areas: <b>Heart Failure; Heart Attack; Kidney Failure; Leukemia, Lymphoma, and Myeloma; Prostate Cancer Surgery; Stroke; Hip Fracture; and Diabetes. </b>Measured by factors such as patient outcomes, &quot;High Performing&quot; is a designation <i>U.S. News &amp; World Report</i> bestows to recognize performance in these specialties that is significantly better than the national average.</div><div>
Additionally in 2024, GW Hospital received the <b>American College of Cardiology&rsquo;s National Cardiovascular Data Registry (NCDR) Chest Pain &ndash; Myocardial Infarction (MI) Registry Platinum Performance Achievement Award.</b></div><div></div><div><i><br>
U.S. News and World Report</i> named <b>GW Hospital as a High Performing Hospital for Maternity Care (Uncomplicated Pregnancy) in 2024.</b> This designation means that GW Hospital provides a high standard of care for patients with uncomplicated pregnancies. This designation is the highest award a hospital can earn for U.S. News' Best Hospitals for Maternity Care.</div><div></div><div><br>
&quot;We are thrilled that GW Hospital&rsquo;s commitment to providing the highest quality care to our patients has again been recognized by <i>U.S. News &amp; World Report</i>,&quot; says Kimberly Russo, Chief Executive Officer of The George Washington University Hospital and UHS Group Vice President of the Washington, D.C. Region. &quot; As an academic medical center, our multidisciplinary care teams are dedicated to outstanding clinical excellence, research, and education in order to achieve the best possible outcomes for our patients. This recognition by <i>U.S. News &amp; World Report,</i> which places us within the top hospitals in the region, is a testament to the range of advanced services we offer and the expertise, specialized skills, and commitment of our entire care team. GW Hospital is dedicated to elevating healthcare in our community, across Washington, D.C. and the greater DMV area.&rdquo;</div><div></div><div><br>
To be ranked as a Best Regional Hospital, a hospital or healthcare system has to outperform its peers in procedures and conditions that <i>U.S. News &amp; World Report</i> evaluates, including risk-adjusted survival, patient experience, level of nursing care and successfully returning patients home following discharge. The annual Best Hospitals rankings and ratings assist patients and their doctors in making informed healthcare decisions.</div><div></div><div><b><br>
IS Support Tech</b></div><div></div><div><br>
Responsible for the configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals. Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required.</div><div></div><div><b><br>
Benefits</b>:</div><br>
<div></div><ul><li>
Competitive salary based on experience.</li><li>
Comprehensive benefits package including health, dental, and vision insurance.</li><li>
Retirement savings plan with employer contribution.</li><li>
Generous paid time off and holidays.</li><li>
Opportunities for professional development and continuing education.</li><li>
A supportive and collaborative work environment dedicated to patient care and team success.</li></ul><div><b>
About Universal Health Services</b></div><div></div><div><br>
One of the nation&rsquo;s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World&rsquo;s Most Admired Companies by Fortune; and listed in Forbes ranking of America&rsquo;s Largest Public Companies.</div><div>
Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com</div>
Qualifications:
<div><b>
Qualifications</b></div><ul><li>
Bachelor s degree required</li><li>
1-3 years&rsquo; experience in help desk and desktop technical support</li><li>
Experience troubleshooting basic network, hardware, software, and printing problems</li></ul><div>
 <b>Skills</b></div><ul><li>
Strongly developed analytical and troubleshooting skills.</li><li>
Knowledge and experience with Microsoft Operating Systems (Windows Server 2003, XP and Vista).</li><li>
Intermediate knowledge of Application and Network Troubleshooting.</li><li>
Ability to search and understand the articles to troubleshoot customer issues.</li><li>
Excellent demonstrated customer service skills.</li><li>
Effective learning skills.</li><li>
Professionalism - a pleasant demeanor and a positive attitude is required - ability to maintain self-control while defusing stressful customer situations.</li><li>
Outstanding verbal and written communication skills in English - both written and verbal including technical writing and the ability to collaborate technically with other groups.</li><li>
High level of self-motivation with a strong desire to solve problems and prioritize skills to maximize effectiveness.</li><li>
Ability to work efficiently in a fast-paced environment.</li><li>
Works well in a team environment.</li><li>
Must be able available to work flexible shifts that will include nights and weekends.</li></ul><div></div><div><b><i><br>
EEO Statement:</i></b></div><div><br>
</div><div><i>All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.</i></div><div></div><div><b><br>
Avoid and Report Recruitment Scams</b></div><div></div><div><i><br>
Notice:</i> <i>At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: </i><i>https://uhs.alertline.com</i><i> or 1-800-852-3449.</i></div></div>

IS SUPPORT TECH

DSFederal, Inc.

<div>Description:
<p>
We are seeking an experienced Project/Program Manager to support a federal health agency&rsquo;s IT services program. The PM serves as the single point of accountability and primary liaison to the Government. The PM ensures performance against all contract requirements, tracks Service Level Agreement (SLA) compliance, coordinates deliverables, performs risk management, and oversees a diverse team delivering Tier 1/Tier 2 desktop support, patch management, account management, virtual meetings, and IT equipment lifecycle services to successfully provide IT support services to the customer&rsquo;s organization.</p>
Requirements:
<p><b>
Job Duties/Responsibilities</b></p><p>
1. Program and Project Management Oversight:</p><ul><li>Oversee day-to-day program and project management activities using Project Management Institute (PMI) frameworks, ensuring operations align with customer&rsquo;s requirements.</li><li>Develop and maintain a comprehensive Contract Management Plan (CMP) detailing the management structure, staffing, training, and risk mitigation strategies.</li><li>Provide organizational resources and management controls to meet quality, cost, performance, and schedule requirements, ensuring coverage during absences, turnover, or vacancies.</li></ul><p>
2. Strategic Planning and Execution:</p><ul><li>Collaborate with the federal leadership to manage enterprise IT service delivery, including IT asset lifecycles, patching schedules (Tanium/Intune), and Microsoft Teams/Zoom for Government administration.</li><li>Develop and maintain Knowledge Base (KB) articles, SOPs, and IT support documentation within ServiceNow.</li></ul><p>
3. Communication and Reporting:</p><ul><li>Serve as the primary point of contact for program performance, maintaining open, proactive, and continuous communication with the COR and the Government leadership.</li><li>Develop, validate, and present extensive recurring reports, including the Weekly Presentation, Monthly Data Call, Vulnerability Management Reports, and SLA Performance Reports.</li></ul><p>
4. Quality and Compliance Management:</p><ul><li>Establish, configure, and monitor measurable Service Level Agreements (SLAs) in ServiceNow to ensure objective performance measurement and continuous service improvement.</li><li>Ensure projects comply with the HHS Enterprise Project Life Cycle (EPLC) framework and Capital Planning and Investment Control (CPIC) mandates.</li><li>Ensure strict adherence to Federal Records Act, FOIA, and HHS security and privacy policies.</li></ul><p>
5. Staff Management:</p><ul><li>Oversee adequate staffing levels for base operations and any exercised optional tasks, ensuring continuity of operations and SLA compliance.</li><li>Develop a formal Training and Certification Plan, tracking role-based training, ServiceNow fundamentals, and IT security awareness for all assigned personnel.</li></ul><p>
6. Decision Making and Problem Resolution:</p><ul><li>Analyze incident and request data, ticket volumes, and root causes in ServiceNow to detect recurring issues or service deficiencies and implement corrective actions.</li><li>Proactively identify risks, issues, and dependencies, documenting clear mitigation strategies.</li></ul><p>
7. Customer and Stakeholder Engagement:</p><ul><li>Serve as the primary liaison between the contractor and federal stakeholders across various regional offices.</li><li>Provide technical oversight for high-volume, high-visibility virtual meetings and webinars.</li></ul><p>
8. Continuous Improvement:</p><ul><li>Identify problem trends within delivered services and formulate corrective actions to prevent recurrence.</li><li>Assess IT project management methodologies, blending traditional EPLC requirements with agile and ITSM techniques.</li></ul><p>
9. Transition Planning:</p><ul><li>Lead project kickoff and execute a detailed 30-day Transition-In Plan.</li><li>Execute a 60-day Transition-Out Plan to ensure a complete, orderly transfer of operations, ServiceNow knowledge bases, and institutional knowledge to the Government or incoming contractor.</li></ul><p>
10. Surge and Special Contract Requirements:</p><ul><li>Provide expertise and coordinate staffing for optional task requirements, such as after-hours IT equipment moves, scalable surge desktop support, supplemental call center operations, macOS support, and dedicated virtual meeting coordination.</li></ul><p>
11. Subject Matter Expertise:</p><ul><li>Provide senior subject matter expertise to guide ITSM workflows, hardware/software deployment, and vulnerability remediation across the enterprise.</li></ul><p>
12. Financial Management and Business Development:</p><ul><li>Responsible for attaining the contract&rsquo;s financial goals.</li><li>Support business development efforts and identify opportunities for on-contract growth.</li></ul><p><b>
Technical/Skills Required</b></p><ul><li>Strong leadership and large-team management skills.</li><li>Solid technical background in managing the delivery of IT services, enterprise service desks, and endpoint support.</li><li>Proficiency in IT Service Management (ITSM) tools, specifically ServiceNow (Incident, Request, Knowledge, and CMDB modules).</li><li>Familiarity with enterprise IT tools such as Microsoft 365, Active Directory, Tanium, Tenable, and Zoom for Government.</li><li>Experience with all project management facets&mdash;scope, schedule, quality, cost, staff, change, and risk management.</li><li>Ability to effectively manage multiple complex tasks and recurring reporting deadlines simultaneously.</li></ul><p><b>
Experience Required</b></p><ul><li>10 years of overall IT experience with at least 7 years as a Project and Program Manager.</li><li>Experience managing $20M+ contracts.</li><li>Managing high-volume Tier 1 and Tier 2 Desktop Support operations or call centers.</li><li>Overseeing IT Service Management (ITSM) systems, particularly ServiceNow, for incident, request, and SLA tracking.</li><li>Scaling technical teams to meet surge conditions or optional task requirements without degrading base performance.</li><li>Directing technical staff responsible for desktop management, virtual meeting coordination, and IT asset lifecycles.</li></ul><p><b>
Preferred Experience</b></p><ul><li>Experience leading IT projects in support of the Federal Government.</li><li>Specific experience leading IT support operations at the Department of Health and Human Services (HHS).</li><li>Experience working with cloud service providers or supporting remote/hybrid federal workforces.</li></ul><p><b>
Education Required</b></p><ul><li>Bachelor&rsquo;s degree in computer science, business administration, information systems, or another technical specialty.</li></ul><p><b>
Certification</b></p><ul><li>Required: Project Management Professional (PMP)</li><li>Desired: ITIL v3/v4 Foundation or higher, Six Sigma, ServiceNow certifications (CSA), or Agile certifications (CSM, PMI-ACP, SAFe).</li></ul></div>

Project/Program Manager

H2 Performance Consulting

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  H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
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 H2 Performance Consulting (H2) is seeking a SharePoint Administrator to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The SharePoint Administrator will provide systems administration, maintenance, and support for current and future versions of SharePoint 2013 or higher, and MS Office SharePoint Server.
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  The SharePoint Administrator responsibilities will include:
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   Manage and maintain vulnerability remediation for servers in line with cybersecurity requirements and reporting under Risk Management Framework to maintain an ATO
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   Configure, Troubleshoot, and Maintain Search Functionality
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   Coordinate and Collaborate with Network Infrastructure Team
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   Design and implement medium to large SharePoint intranet/extranet farm topologies
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   Assist in solving technical and performance problems within the portal infrastructure
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   Plan and implement Service Packs and Cumulative Updates of SharePoint Foundation and SharePoint server
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   Create and maintain documentation for SIPR SharePoint infrastructure, deployment, and service specifications
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   Collaborate with Infrastructure and DBA groups on backup/recovery operations and disaster recovery testing related to SIPR SharePoint implementation monthly
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   Manage service applications, creating web applications, configuring Alternate Access Mapping (AAM) and managing farm features and solutions
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  Education:
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   Required - High School or equivalent diploma
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   Desired - Bachelor of Science degree in a technical discipline such as Computer Science or Information Systems
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  Required Qualifications / Certifications:
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   Three (3) years' experience in SharePoint administration and maintenance
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   CompTIA Security+ CE
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  Desired Qualifications / Certifications:
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   Microsoft 365 Certified Modern Desktop Administrator Associate
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   Microsoft Certified Enterprise Administrator Expert.
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  Clearance Qualifications:
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   Must have a DoD Final Secret Security Clearance
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  Qualified candidates may submit their resume to the career section of our company website at
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  http://www.h2pc.com
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  . All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
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SharePoint Administrator I

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