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desktop support technician

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>Desktop Support Technician </b>for a Full-Time<b> </b>position.</p><p><b>
Job Summary:</b></p><p>
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.</p><p><b>
Essential Functions:</b></p><p>
Some of the primary responsibilities of this role would include:</p><ul><li>
All aspects of both Remote and Deskside computer support</li><li>
Owning, tracking and resolving Information Technology (IT) incidents and requests</li><li>
Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs</li><li>
Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems</li></ul><p>
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.</p><p><b>
Education:</b></p><ul><li>
High school diploma or equivalent. Bachelor&rsquo;s Degree preferred.</li><li>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire</li><li>
CompTIA A+ Certification &ndash; required within 90 days of hire</li><li>
Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred</li><li>
Apple Support Certification preferred</li></ul><p><b>
Knowledge Requirements:</b></p><ul><li>
Incident Management</li><li>
Problem Management</li><li>
Change Management</li><li>
Critical thinking skills</li><li>
Active listening skills and effective communication strategies</li><li>
Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)</li><li>
Enterprise ticketing application experience - Remedy Service Management experience preferred.</li><li>
Installation and maintenance of Windows OS</li><li>
Installation and maintenance of Apple preferred</li><li>
Installation and maintenance of mobile devices</li><li>
Installation/updating of desktop software</li><li>
Remote desktop connections</li><li>
Antivirus support</li><li>
Backup and recovery</li><li>
Desktop performance monitoring and optimization</li></ul><p><b>
Experience:</b></p><p>
Two (2)+ years experience in an enterprise call center - help desk - service desk &ndash; desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

Desktop Support Technician

Howard University Hospital

<div><h2 class="jobSectionHeader"><b>Desktop Support Manager</b></h2><p><b>
Howard University Hospital &ndash; Washington, DC</b></p><h3 class="jobSectionHeader"><b>
Role Summary</b></h3><p>
Howard University Hospital is seeking an experienced <b>Desktop Support Manager</b> to lead and oversee the daily operations of our Desktop Support team. This role is responsible for ensuring reliable and responsive technical support services that enable hospital operations, clinical care, and administrative functions.</p><p>
The Desktop Support Manager provides leadership, operational oversight, and advanced technical expertise while managing a team responsible for supporting enterprise desktop systems, mobile devices, and end-user technology across the hospital. The position works closely with Service Delivery, Endpoint Management, and other IT teams to ensure timely incident resolution, service quality, and continuous improvement of desktop support services.</p><p>
This is a leadership role in a fast-paced healthcare environment where dependable technology support is critical to operational continuity and patient care.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li>
Lead and manage the daily operations of the Desktop Support team supporting hospital staff, faculty, and administrators</li><li>
Supervise technical staff and team leads, including hiring, coaching, performance management, and workload distribution</li><li>
Monitor ticket queues, prioritize incidents, and ensure timely resolution in accordance with service expectations</li><li>
Partner with Service Delivery and other IT teams to coordinate escalations and cross-team issue resolution</li><li>
Analyze desktop support trends and metrics to improve service delivery and operational efficiency</li><li>
Lead desktop support initiatives and projects in collaboration with IT leadership</li><li>
Assist in developing departmental operating and capital budgets</li><li>
Implement and maintain service management practices aligned with ITSM/ITIL frameworks</li><li>
Coordinate with Endpoint Management teams on imaging, patching, and endpoint security</li><li>
Provide advanced troubleshooting support for complex technical issues affecting desktop systems and applications</li><li>
Maintain working knowledge of enterprise hospital applications, networks, and services</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
Bachelor&rsquo;s degree in Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience</li><li>
Demonstrated leadership and supervisory experience managing technical support teams</li><li>
Experience supporting Windows and macOS desktop operating systems</li><li>
Experience with mobile device platforms and enterprise endpoint environments</li><li>
Strong troubleshooting and problem-solving skills in enterprise technology environments</li><li>
Excellent communication and interpersonal skills with the ability to support both technical and non-technical users</li><li>
Experience managing complex workloads and competing priorities</li><li>
Demonstrated ability to foster a collaborative and customer-focused team environment</li><li>
Experience with ITSM or ITIL service management practices</li><li>
Experience supporting IT services in a hospital, healthcare, or higher education environment preferred</li></ul><h3 class="jobSectionHeader"><b>
About Howard University Hospital</b></h3><p>
Howard University Hospital is a leading academic medical center located in Washington, DC. As the nation&rsquo;s only teaching hospital on the campus of a historically Black university, the hospital has a long tradition of excellence in patient care, medical education, and community service.</p><p>
Our employees are dedicated to advancing health equity, improving patient outcomes, and supporting a collaborative healthcare environment that values innovation, integrity, and service.</p><h3 class="jobSectionHeader"><b>
What We Offer</b></h3><ul><li>
Competitive and comprehensive benefits package</li><li>
Medical, dental, and vision insurance</li><li>
Retirement savings plans</li><li>
Paid time off and holidays</li><li>
Professional development and career growth opportunities</li><li>
A collaborative mission-driven healthcare environment</li></ul><h3 class="jobSectionHeader"><b>
Pay + Schedule</b></h3><p><b>
Location:</b> Howard University Hospital &ndash; Washington, DC<br>
<b>Department:</b> IT Technology Services<br>
<b>Reports To:</b> Infrastructure Manager<br>
<b>Status:</b> Full-Time<br>
<b>FLSA Status:</b> Exempt</p><p>
Salary will be determined by the Compensation Department based on experience, education, internal equity, and other relevant factors.</p><h3 class="jobSectionHeader"><b>
Compliance Statements</b></h3><p><b>
Culture of Care</b></p><p>
Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.</p><p><b>
Equal Opportunity Employer</b></p><p>
Howard University Hospital is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.</p><p><b>
Reasonable Accommodation</b></p><p>
Howard University Hospital is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require an accommodation during the application or interview process, please contact the Human Resources Department at HUHLA@huhosp.org.</p><p><b>
Pay Transparency</b></p><p>
Salary ranges listed in job postings reflect the expected compensation range for the position and are provided in accordance with applicable pay transparency laws. Final compensation is determined based on experience, education, internal equity, and other relevant factors.</p><p><b>
Disclaimer</b></p><p>
The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.</p></div>

Desktop Support Manager

Optum

<div><p>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.<b> </b>Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.<b> </b>Join us to start <b>Caring. Connecting. Growing together.</b></p><p>
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. (sm)</p><p>
As an <b>Associate Technical Support Analyst</b>, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.</p><p><b>
Primary Responsibilities:</b></p><ul><li>
Analyze and investigate</li><li>
Provide explanations and interpretations within area of expertise</li><li>
Provide local and remote technical support for United Health Groups shared desktop applications</li><li>
Use pertinent data and facts to identify and solve a range of problems within the area of expertise</li><li>
Investigate non-standard requests and problems, with some assistance from others</li><li>
Work exclusively within a specific knowledge area</li><li>
Prioritize and organize your own work to meet deadlines</li><li>
Provide explanations and information to others on topics within the area of expertise.</li><li>
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement</li></ul><p><b>
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:</b></p><ul><li>
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays</li><li>
Medical Plan options along with participation in a Health Spending Account or a Health Saving account</li><li>
Dental, Vision, Life&amp; AD&amp;D Insurance along with Short-term disability and Long-Term Disability coverage</li><li>
401(k) Savings Plan, Employee Stock Purchase Plan</li><li>
Education Reimbursement</li><li>
Employee Discounts</li><li>
Employee Assistance Program</li><li>
Employee Referral Bonus Program</li><li>
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</li></ul><p>
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</p><p><b>
Required Qualifications:</b></p><ul><li>
High School Diploma/GED (or higher)</li><li>
3+ years of experience with PC operating systems including Windows 10 &amp; 11</li><li>
3+ years of Desktop support experience</li><li>
3+ years of Technology Support experience</li><li>
2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)</li><li>
2+ years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint</li><li>
Ability to travel to another local office (within 1-2-mile radius) as needed</li></ul><p><b>
 Preferred Qualifications:</b></p><ul><li>
Bachelor's Degree (or higher)</li><li>
Microsoft Certifications</li><li>
Information Technology Certifications (CompTIA A+ or Network+)</li><li>
Experience using Bomgar and Altiris</li><li>
Experience in a Call Center or Customer Service role</li><li>
Mobile device support experience (Android and IOS)</li><li>
MAC support experience (iPad and iPhone)</li><li>
Wireless networking experience</li><li>
Experience with service ticketing / tracking systems</li><li>
Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)</li></ul><p><b>
 Soft Skills:</b></p><ul><li>
Written/verbal communication skills</li><li>
Enjoy challenging troubleshooting situations and pay attention to details</li><li>
Highly motivated individual with excellent consumer-facing skill - sets</li><li>
Must be a self-starter and able to work independently while being part of a decentralized team</li></ul><p><b>
 Physical Requirements and Work Environment:</b></p><ul><li>
Ability to lift to 30 lbs.</li></ul><p></p><p><br>
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.</p><p></p><p><i><br>
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</i></p><p></p><p><i><br>
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></p><p></p><p><i><br>
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></p><p></p><p><br>
#RPO #RED</p></div>

Associate Tech Support Analyst

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

#twiceasnice Recruiting

<div>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req)
  </strong>
 </p>
 <p>
  <strong>
   Location: Remote from Washington
  </strong>
 </p>
 <p>
  <strong>
   Salary: $60,000 + Benefits
  </strong>
 </p>
 <p>
  <strong>
   Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, &amp; Paid Holidays
  </strong>
 </p>
 <p>
  <strong>
   Job Type: Full-Time
  </strong>
 </p>
 <p>
  <strong>
   Typical Hours: M-F, 8am-5pm PST
  </strong>
 </p>
 <p>
  <strong>
   Start Date: ASAP
  </strong>
 </p>
 <p>
  <strong>
   Sponsorship: Not available
  </strong>
 </p>
 <p>
  <strong>
   Relocation Assistance: Not Available
  </strong>
 </p>
 <p>
  <strong>
   Travel: 25% within Washington (~2-day trips per month + ~1 overnight; driving required)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor&rsquo;s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Responsibilities
  </strong>
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 <p>
  <br/>
 </p>
 <p>
  &bull; Provide Tier 1 (75%) technical support for hardware, software, and access issues
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  &bull; Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
 </p>
 <p>
  &bull; Resolve Microsoft 365 account issues including email, login, and access problems
 </p>
 <p>
  &bull; Support Windows desktop and laptop systems including configuration and maintenance
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  &bull; Install and configure desktops, laptops, printers, and scanners for end users
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  &bull; Travel to client sites to complete installations, data transfers, and onsite issue resolution
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  &bull; Address basic connectivity issues with support from senior technicians as needed
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  &bull; Document and manage service tickets using the Autotask ticketing system
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  &bull; Perform basic hardware repairs and component troubleshooting for desktops and laptops
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  &bull; Support clients during outages and communicate issue status and resolution clearly
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  &bull; Deliver professional end-user support while maintaining high levels of customer satisfaction
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   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Qualifications
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  &bull; Associate or Bachelor&rsquo;s degree in a computer science related field is required
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  &bull; 1+ years of IT support experience is required
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  &bull; Strong understanding of Windows operating systems and Microsoft 365 is required
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  &bull; Knowledge of desktop and laptop hardware components with basic repair skills is required
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  &bull; Driver&rsquo;s license and reliable personal vehicle are required
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  &bull; Ability to travel 25% within the state of Washington is required
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</div>


IT Support Technician ($60K, Degree + 1 Year Exp & 25% Travel Req)

Elantis

<p><b>Level / function</b></p><ul><li>Tier 1 support</li><li><b>1 Full-Time Equivalent (FTE)</b></li></ul><p><b>Core job scope</b></p><ul><li>Serve as frontline help desk support</li><li>Support NMB end users across laptops, desktops, mobile devices, tablets, printers, scanners, voicemail, and office productivity tools</li><li>Support Windows, macOS, Microsoft Office, Google Workspace, Adobe Acrobat, Avaya voicemail, GitHub, asset management, and other NMB-specific systems/tools</li><li>Provide desk-side and remote support</li><li>Assist with user setup, passwords, email, calendars, access credentials, and encryption</li><li>Maintain ticket logs and contribute to weekly reporting</li><li>Support configuration management, patching, upgrades, and standard operating environment compliance</li><li>Help maintain SPOC-style support for end users</li></ul><p><b>Minimum / preferred qualifications</b></p><ul><li>Degree in Computer Science, Information Systems, Software Engineering, or related field</li><li><b>BS/BA highly preferred</b></li><li><b>CompTIA A+ highly preferred</b></li><li><b>Google IT Support Professional Certification highly preferred</b></li><li><b>ITIL highly preferred</b></li><li><b>5 years of continuous Help Desk support experience</b></li><li>Strong written and oral communication</li><li>Able to work independently and collaborate with developers/engineers</li><li>Motivated and results-oriented</li></ul><p>Pay: $24.46 - $29.46 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Senior Help Desk Personnel

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p><p>
Job Description</p><p></p><div><p>
Mission:</p><p>
IT Mart Systems Administrator is responsible for providing Account Management Services to Department of State consolidated accounts. Duties consist of creating, modifying and managing all Department of State accounts, creating and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level.</p><p></p><p>
Duties and Responsibilities:</p><ul><li>
Performs systems administrative and operational duties on computer systems</li><li>
Perform account management duties in Active Directory</li><li>
Welcome and greet customers when handling front desk operations</li><li>
Analyze, evaluate, test and repair basic hardware problems</li><li>
Prepare activity and progress reports regarding support activities</li><li>
Respond, investigate, and correct problems</li><li>
Acts as a technical resource for user queries</li><li>
Contribute to developing and implementing improvements in the account management processes</li><li>
Working to achieve SLA's when resolving customer issues</li><li>
Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)</li><li>
Provide troubleshooting diagnosis, and repair for laptop and mobile devices</li></ul><p></p><p>
Desired Skills or Experience:</p><ul><li>
Strong customer service and communication skills (both written and verbal)</li><li>
Excellent interpersonal skills, especially ability to listen and understand what is being described</li><li>
Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.</li><li>
Experience providing Tiers 1 and 2 technical support with hardware and software.</li><li>
Excellent attention to detail.</li><li>
Strong working knowledge of computer terms.</li><li>
Customer service operations experience.</li><li>
1-3 years of related experience</li></ul><p></p><p>
Education and Clearance:</p><ul><li>
Associate&rsquo;s degree or equivalent experience</li><li>
Must be US Citizen and clearable; Secret clearance (or higher) a plus</li><li>
Have prior mobile or public key infrastructure (PKI, Smartcard) experience will be a plus</li><li>
Preferred one or more industry standard certifications- A+, Security+, Network+; etc.</li></ul><p></p><p>
Physical Requirements:</p><ul><li>
Ability to lift and move 30 lbs. of equipment</li></ul><p></p><p>
Work location: Washington, D.C.</p><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
1 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
CompTIA - Network+ - CompTIA - CompTIA</p><p>
CompTIA - A+ - CompTIA - CompTIA</p></div><div></div><div>
Travel Required<div>
10-25%</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $31.05 - $42.01. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

IT Mart Systems Administrator

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