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associate creative director, design Jobs in New York

associate creative director, design

digital experience manager

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
</p><p>We are seeking a results driven, e-commerce Vice President of Product Experience to join our Digital Channels team. This role owns the Chase Travel homepage experience in the authenticated (&ldquo;secure&rdquo;) context across web, mobile and chat. In this role you are accountable for the homepage&rsquo;s strategy, UX, content/modules, personalization and experimentation, ensuring it efficiently routes customers into the right travel shopping flows and increases qualified engagement and downstream conversion - while partnering with Marketing, Chase Digital, Rewards, and other teams that feed traffic into the homepage.</p><p>
</p><p><b>Job Responsibilities:</b></p><ul><li><p>
Homepage vision &amp; roadmap: Set the strategy for what the Chase Travel homepage should accomplish (orientation, value prop, personalization, and routing). Entry points and management of public homepage.
</p></li><li><p>Qualified engagement: Increase high-intent actions from the homepage (e.g., search initiation, selection of curated deals, etc.).</p></li><li><p>
Content automation strategy: Build and scale an automation approach for homepage content and modules (e.g., rules-based and ML-assisted selection, templated content frameworks, inventory-aware and time-sensitive placements) to keep the experience fresh, relevant, and operationally efficient.</p></li><li><p>
Customization &amp; personalization at scale: Define and ship personalization capabilities that adapt modules, ordering, messaging, and recommendations based on customer context (rewards balance, benefits eligibility, affinity, trip intent signals), with clear controls, transparency, and guardrails.</p></li><li><p>
Site monetization: Own the homepage monetization strategy in partnership with business and supply teams&mdash;optimizing module real estate and merchandising to improve revenue drivers (attach, margin mix, conversion lift) while protecting trust and minimizing &ldquo;ad-like&rdquo; fatigue.</p></li><li><p>
Content &amp; merchandising: Optimize how offers, rewards value, and recommended trips are presented&mdash;balancing revenue, customer trust, simplicity, and compliance requirements.</p></li><li><p>
Cross-team &ldquo;feeder&rdquo; alignment: Partner with Chase Digital, Marketing/CRM, Rewards to ensure entry points deliver the right context and that homepage content reflects promised value (points, benefits, offers).</p></li><li><p>
Experimentation engine: Run continuous test-and-learn on homepage layout, modules, messaging, personalization, automation rules, and routing; standardize guardrails (trust, clarity, performance) and operationalize learnings into rollouts.</p></li><li><p>
Performance &amp; accessibility: Ensure a fast, stable, accessible homepage experience across devices and app/web surfaces.</p></li><li><p>
Governance: Own prioritization for homepage real estate, module changes, automation rules, and stakeholder requests; maintain clear decision criteria and a transparent intake process.</p></li><li><p>
People leadership and talent development: Manage, coach and develop two high-performing direct reports, setting clear goals/OKRs, providing growth feedback and building a strong product craft and execution cadence.
</p></li></ul><p></p><p><b>Required Qualifications, capabilities and skills:
</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, Technology, or a related field</li><li>
Minimum of 7+ years of experience in product management, with a focus on digital channels and customer-facing products.</li><li>
Proven track record of successfully launching and managing digital products in the travel, e-commerce, or financial services industries.</li><li>
Attention to detail and ability to manage multiple tasks and priorities simultaneously is critical for success.
</li><li>Strong analytical skills with the ability to leverage data to drive decisions and product enhancements.</li><li>
Exceptional communication and interpersonal skills, with a demonstrated ability to collaborate effectively across teams and levels.</li><li>
Passion for travel and a deep understanding of the travel industry landscape and customer trends.</li><li>
Flexibility to accommodate working with a global team across multiple time zones.</li></ul><p><b>
Preferred qualifications, capabilities and skills:
</b></p><ul><li>Familiarity with Product Management, eCommerce, Marketing, and Travel industry</li><li>
Passion for building something new, working across boundaries to implement change and helping others succeed.
</li><li>Familiarity/Experience with Agile build methodologies preferred</li></ul><p>
</p><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.</div></div>

Chase Travel Digital Channels, Product Experience (Web & Mobile)

<div><b>JOB DESCRIPTION</b><p><br>
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.</p><p>
As an Experience Design Vice President in digital, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.</p><p>
AI is rapidly changing the face of customer experience. With Agentic, we have the opportunity to help our customers realize their full financial potential in ways that we are just beginning to imagine. The Digital team is creating these new experiences with a platform approach to enable our Lines of Business. Collaborating with a fast-paced, multidisciplinary team, the Vice President of UX Research will play a pivotal role in imagining, testing, and realizing Agentic experiences for our customers.</p><p><b>
Job responsibilities</b></p><ul><li>
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas</li><li>
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.</li><li>
Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion</li><li>
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions</li><li>
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels</li><li>
Prototype and validate agentic experiences in close partnership with engineering and AI platforms</li><li>
Design for trust, control, and progressive autonomy in agentic systems</li><li>
Translate complex agentic platforms into scalable, repeatable experience patterns</li><li>
Champion experience led decision making in ambiguous, fast moving environments</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
5+ years of experience or equivalent expertise in user experience design or similar roles</li><li>
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes</li><li>
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions</li><li>
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making</li><li>
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience. This experience should extend to emerging technologies powered by large language models (e.g., MCP, Agents and Sub-Agents, Agent Skills, RAG, etc.)</li><li>
Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li><p>
Experience working with and testing user-facing AI/ML applications and/or workflows</p><p><br>
</p></li></ul><p></p><br>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.</div></div>

Experience Design Vice President- Agentic AI

<div><b>JOB DESCRIPTION</b><p><br>
Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.</p><p>
</p><p>As an Experience Design Executive Director in Connected Banking you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.</p><p>
</p><p>Connected Banking empowers customers to live their best financial lives by bringing clarity, confidence, and control to everyday money decisions. Through tools such as Credit Journey and intuitive spend and save experiences, we help customers understand their financial health, track progress, and take meaningful action. Our team focuses on designing connected, data‑informed experiences that translate complex financial information into simple, actionable insights&mdash;supporting customers at every stage of their financial journey.</p><p>
</p><p><b>Job responsibilities</b></p><ul><li>
Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture</li><li>
Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management</li><li>
Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach</li><li>
Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide</li><li>
Set and scale the experience vision for Connected Banking by defining end‑to‑end journeys, experience principles, and quality standards that align customer needs with business and platform strategy.</li><li>
Serve as a senior design leader and advisor, partnering with UX Research and Content, leading design, and representing experience design in executive forums, influencing cross‑organizational decisions on complex customer and platform challenges.</li><li>
Own experience outcomes, partnering with line of business leaders and Product, Technology, Data, and Design peers to influence prioritization, roadmaps, and investment decisions within book of work.</li></ul><div>
</div><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture</li><li>
Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services</li><li>
Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth</li><li>
Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users</li><li>
Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
</li><li>Demonstrated leadership of design organizations, including building high‑performing teams, developing leaders, and driving accountability for quality and results.</li><li>
Ability to operate in complex, regulated environments, balancing customer needs, risk, compliance, and platform constraints while maintaining design excellence and entrepreneurial drive.</li><li>
Experience with emerging technologies (e.g., AI‑enabled experiences, data‑driven personalization, or platform modernization) applied thoughtfully to customer and business problems.</li><li>
Demonstrated success driving transformation, such as modernizing experience practices, introducing new design capabilities, or leading through significant organizational or technology change.</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Experience with emerging technologies (e.g., AI‑enabled experiences, data‑driven personalization, or platform modernization) applied thoughtfully to customer and business problems.</li><li>
Demonstrated success driving transformation, such as modernizing experience practices, introducing new design capabilities, or leading through significant organizational or technology change.</li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.</div></div>

Experience Design Executive Director - Connected Banking

<div><b>JOB DESCRIPTION</b><p><br>
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.</p><p>
As an Experience Design Vice President in Branded Card, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.</p><p><b>
Job responsibilities</b></p><ul><li>
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas</li><li>
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.</li><li>
Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion</li><li>
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions</li><li>
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
5+ years of experience or equivalent expertise in user experience design or similar roles</li><li>
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes</li><li>
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions</li><li>
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making</li><li>
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Design leadership or managerial experience</li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.</div></div>

Experience Design Manager, Vice President

CurbWaste

<div>About Us<p>
CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry &mdash; one of the most critical and underserved sectors in the world. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We&rsquo;re here to change that.</p><p>
With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste&rsquo;s all-in-one solution to power their operations. But we&rsquo;re just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running.</p><p>
At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up:</p><ul><li>
Serve our customers, serve our industry</li><li>
Be infinitely curious</li><li>
Resourcefulness over resources</li><li>
Win as a team, learn as a team</li><li>
Do the 1% more</li></ul><p>
We&rsquo;re building something meaningful &mdash; and we&rsquo;re looking for big thinkers and humble warriors to join us.</p><p></p>
About the Role<p>
CurbWaste is looking for a <b>Senior Product Manager</b> to own our Dispatch and Driver Experience product areas &mdash; the operational core of how waste haulers plan and execute their day. This is the role responsible for turning the complexity of real-world field operations into software that dispatchers trust and drivers actually want to use.</p><p>
You'll report to the Head of Product and work closely with engineering and design to drive the roadmap from discovery through delivery. You'll own some of our most technically complex and strategically important workstreams &mdash; route optimization, real-time dispatch tooling, the driver mobile app, and the telematics integrations that tie them together. You'll inherit a strong foundation and be expected to take it further.</p><b><br>
Requirements</b><br>
<br>
What You'll Do<ul><li>
Own the product roadmap for Dispatch, Driver Mobile, and Routing &mdash; translating dispatcher and driver workflows into prioritized, well-scoped features the engineering team can execute</li><li>
Drive the continued build-out of our route optimization engine, including universal optimization across order types, constraint handling, and dispatcher-facing recommendation UX that builds trust over time</li><li>
Lead product development on the driver mobile app &mdash; improving stop workflows, GPS-based automation, turn-by-turn navigation, and the day-of experience for drivers in the field</li><li>
Own the dispatch product surface area &mdash; from day-of planning and order management to real-time visibility and route execution &mdash; ensuring dispatchers have the tools they need to run operations confidently</li><li>
Own the integration strategy for hardware and data providers that power field operations &mdash; including telematics, geofencing, camera systems, and scale integrations &mdash; ensuring CurbWaste surfaces the right data at the right moment in the workflow</li><li>
Conduct ongoing customer discovery with dispatchers and drivers &mdash; shadowing workflows, running interviews, and synthesizing qualitative insight into sharp product decisions</li><li>
Partner closely with engineering to define technical architecture tradeoffs, write detailed PRDs, and maintain high delivery quality across a complex, integration-heavy surface area</li><li>
Establish and track feature-level success metrics &mdash; from route optimization adoption to driver app stop completion rates &mdash; and use data to inform what to build next</li><li>
Work with Sales and Customer Success to close feedback loops, understand how the product performs in the field, and identify gaps that affect retention and expansion</li></ul><p></p>
What You'll Need<ul><li>
4+ years of product management experience in B2B SaaS, ideally in operations, logistics, or field service software</li><li>
Deep familiarity with dispatch, routing, or fleet operations &mdash; either from domain experience or from shipping software in these spaces</li><li>
Experience owning mobile product development, with a track record of shipping driver- or field-worker-facing apps that are adopted and used daily</li><li>
Comfort with technical complexity &mdash; you can speak fluently with engineers about API architecture, real-time data systems, and third-party integrations without needing to be the one writing the code</li><li>
Strong discovery instincts &mdash; you know how to get in front of users, ask the right questions, and synthesize what you hear into decisions that move the product forward</li><li>
Ability to write precise, detailed PRDs and translate ambiguous problems into well-scoped engineering work</li><li>
A bias toward action and delivery &mdash; you thrive in a fast-moving environment and know how to balance the long-term roadmap with near-term execution pressure</li><li>
BA/BS required; background in engineering, logistics, or a technical discipline is a strong plus</li></ul><p></p>
Nice to Have<ul><li>
Background in waste management, logistics, field service, or municipal services</li><li>
Experience with video telematics or AI dashcam integrations &mdash; including camera event APIs, video retrieval workflows, and using footage as a data signal in operational software</li><li>
Experience integrating with telematics or fleet hardware providers
</li><li>Familiarity with route optimization engines and the tradeoffs involved in tuning constraint handling &mdash; including time window, cost, and multi-variable optimization beyond simple distance minimization</li><li>
Experience with GPS/geofencing systems and location-based mobile UX patterns</li></ul><br>
<b>
Benefits</b><br>
<br>
Location<p>
This role is based in New York City (3 days/week minimum in office).</p>
What We Offer<p>
This is not just a job, this is a career, it&rsquo;s an opportunity to make a real impact in a critical industry.</p><ul><li>
Flextime, recognition, and support for autonomous work. Enjoy flexible time off and generous learning and development opportunities to grow your career</li><li>
Health benefits: Company-paid medical, dental, and vision</li></ul>
Our Mission<p>
We aim to change the way waste companies run their business. We&rsquo;re a software company founded by haulers and built for haulers. We care about the environment and want to play a positive role in the future of the waste industry. Software helps create solutions, and we are focused on being the leaders in change.</p><p>
At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.</p></div>

Senior Product Manager- Dispatch & Driver Experience

Hudson Creative

<p><b>Quick Facts:</b></p><ul><li><b>Compensation:</b> $80-90K based on experience</li><li><b>Start Date:</b> Immediate</li><li><b>Location:</b> Midtown, NYC (Grand Central)</li><li><b>Work Policy:</b> Hybrid, with onsite work on Tues, Wed, Thurs</li><li><b>Reports to:</b> Account Director/Founder</li></ul><p><b>Summary Overview:</b> Hudson Creative is a boutique digital marketing agency with over 13 years of proven success working with top restaurant and hospitality brands &ndash; with clients including NYC Tourism &amp; Conventions, the Whitney Museum of American Art, Union Square Events, Wolfgang Puck Companies, The Dinex Group, Restaurant Associates (R/A), and LDV Hospitality. Our experienced team shares a passion for driving measurable business results for our clients through a mix of digital marketing strategies and campaigns.</p><p>We are hiring an experienced Digital Marketing Manager to help drive strategic growth for our marquee accounts, and nurture these relationships to support company growth. The successful Digital Marketing Manager has a proven track record of leading client strategy with an equal balance of digital marketing fluency. The candidate <b>must have previous experience in an agency or hospitality environment.</b> This person will also be the main point of contact to key client stakeholders &ndash; ensuring that our capabilities support their business needs to foster long-term relationships and yield positive results.</p><p><b>Responsibilities / What You&rsquo;ll Own</b></p><ul><li><b>Client relationship ownership</b> - serve as the primary strategic point of contact for assigned accounts, building trusted relationships with key stakeholders and ensuring an exceptional client experience from onboarding through ongoing partnership growth.</li><li><b>Account strategy &amp; performance direction</b> &mdash; Own the development and evolution of digital marketing strategies that align with each client&rsquo;s business objectives, ensuring campaigns are positioned to drive measurable growth and long-term success.</li><li><b>Cross-functional campaign leadership</b> &mdash; Lead collaboration across internal teams and external partners to ensure campaigns are launched on time, remain on-brand, and consistently meet agreed-upon performance goals.</li><li><b>Performance reporting &amp; strategic recommendations</b> &mdash; Own the reporting cadence for each account, translating campaign data into clear business insights, strategic recommendations, and actionable next steps for clients and internal teams.</li><li><b>Client communications &amp; meeting leadership</b> &mdash; Lead all recurring client meetings, including agenda development, performance reviews, strategy discussions, and follow-up actions, ensuring clarity, accountability, and momentum.</li><li><b>Account growth &amp; revenue expansion</b> &mdash; Proactively identify opportunities to deepen existing client relationships through upsells, expanded scopes, and new revenue streams that align with client goals.</li><li><b>Project kickoff &amp; workflow alignment</b> &mdash; Own the onboarding and kickoff process for new initiatives, ensuring internal teams are aligned on scope, timelines, deliverables, and success metrics.</li><li><b>Profitability &amp; account health</b> &mdash; Partner with agency leadership and operations to ensure client accounts remain profitable, strategically positioned, and structured for sustainable long-term growth.</li><li><b>External partner management (as needed)</b> &mdash; Oversee relationships with third-party vendors, freelancers, and strategic partners to ensure quality execution and seamless integration into client deliverables.</li></ul><p><b>Must Haves:</b></p><ul><li><b>Relevant bachelor&rsquo;s degree -</b> marketing, advertising, communications, business or similar field</li><li><b>Previous Digital Marketing Experience -</b> 3+ years of experience in a manager role, specifically in an agency environment or hospitality group</li><li><b>Proven Client Success -</b> 3+ years experience growing client accounts at a hospitality group or marketing agency</li><li><b>Strong Communicator -</b> ability to liaise effectively with internal and external stakeholders based on trust and accountability</li><li><b>Avid Learner -</b> has a deep understanding of digital marketing channels (i.e. paid advertising, social media, SEO) with the desire to develop a deeper knowledge.</li><li><b>Independent Thinker -</b> ability to troubleshoot and navigate complex problems in a fast-paced environment.</li><li><b>Project Management -</b> hyper organized and can quickly shift between different tasks</li><li><b>Analytical Mindset -</b> strong business acumen and working with data &ndash; you are comfortable working with spreadsheets to analyze data and build insights</li><li><b>Eye for Design -</b> you can recognize brand narrative in visual assets, and clearly communicate this narrative when evaluating new creative</li><li><b>Technologically Curious -</b> adept with common technologies like Claude, Google Suite, Zoom, and Slack &ndash; as well as digital marketing tools like Google Analytics, Meta Business Manager, HubSpot, Google Tag Manager, etc.</li></ul><p><b>Nice to Haves:</b></p><ul><li>Basic graphic design experience (updating image dimensions and styling)</li><li>Experience creating and editing ad copy</li></ul><p><b>Perks &amp; Benefits:</b></p><ul><li>Competitive base salary, plus performance-based compensation</li><li>Flexible hybrid work policy</li><li>Company issued Apple Macbook Pro laptop</li><li>Generous PTO</li><li>Summer Fridays between Memorial Day and Labor Day</li><li>Comprehensive health insurance plans (after 3 months of employment)</li><li>Traditional and Roth 401K plans with company match (after 3 months of employment)</li><li>Quarterly wellness perks</li><li>Company-funded education and certification opportunities</li><li>A growth environment with ample opportunity for quick upward-mobility</li><li>Convenient office location near Grand Central Station</li></ul><p><b>Interview Rounds:</b></p><ul><li><b>Round 1</b> - fit interview with our hiring manager</li><li><b>Round 2</b> - take-home technical case study</li><li><b>Round 3</b> - Case study presentation to our Sr. Digital Marketing Manager</li><li><b>Round 4</b> - in-person interview with our company Founder</li></ul><p>Job Type: Full-time</p><p>Pay: $80,000.00 - $90,000.00 per year</p><p>Work Location: Hybrid remote in New York, NY 10017</p>

Digital Marketing Manager

NYC DEPT OF VETERANS' SERVICES

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Digital Communications Manager
</b></h1></div><div><div><div><div><ul><li>NYC DEPT OF VETERANS' SERVICES
</li></ul></div></div><div><div>Posted On: 04/28/2026
</div></div><div><div><ul><li>Full-Time
</li></ul></div></div><div><div><div>Location
</div><div>NYC-ALL BOROS</div>
</div></div></div><div><div><div><ul><li>No Exam Required
</li></ul></div></div><div><div><div><div>Department
</div><div>NYC DEPT OF VETERANS' SERVICES</div>
</div></div></div><p></p><div><div><div>Salary Range:</div>
<div>$68,213.00 &ndash; $73,561.00</div>
</div></div></div></div><div><div><p><b>Save</b></p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>About DVS<br>
<br>
The mission of the Department of Veterans&rsquo; Services is to connect, mobilize, and empower New York City&rsquo;s Veteran Community in order to foster purpose-driven lives for New York City Service Members &ndash; past and present &ndash; in addition to their caregivers, survivors, and families. DVS fulfills this mission by providing New York City&rsquo;s approximately 200,000 Veterans with essential services and programs focused on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and culture.<br>
<br>
About the Role: Digital Communications Manager<br>
<br>
Under direction, with wide latitude for independent initiative and judgment, manages and supports the agency&rsquo;s digital communications operations to advance public awareness of programs, services, events, and initiatives serving veterans and their families. Supports the planning, development, and execution of digital content and public-facing communications materials across multiple platforms to ensure information is timely, accurate, accessible, and aligned with agency goals.<br>
Typical tasks include, but are not limited to:<br>
<br>
<ul><li>Manage the agency&rsquo;s day-to-day digital communications efforts across website, email, social media, and related digital platforms.</li><li>Develop, write, edit, and publish digital content, including graphics, videos, photographs, flyers, and other multimedia materials.</li><li>Produce public-facing communications materials to promote agency programs, services, campaigns, and special events.</li><li>Maintain and update the agency website, including posting new content and revising existing pages to ensure accuracy, usability, and accessibility.</li><li>Oversee production and distribution of the agency&rsquo;s email newsletter and related digital outreach</li></ul>
communications.<br>
<ul><li>Monitor, compile, and analyze digital communications metrics and prepare reports on performance, reach, and audience engagement.</li><li>Coordinate print and digital advertising placements in support of agency initiatives and outreach efforts.</li><li>Provide communications support for agency events, including pre-event promotion, on-site coverage, and post-event content development.</li><li>Assist in the planning, coordination, and execution of public programs, outreach events, and special initiatives.</li><li>Serve as liaison to relevant communications partners, including City Hall press staff and external stakeholders, as needed.</li><li>Serve as an on-site communications representative during public events and community engagements.</li><li>Build and maintain effective working relationships with Veteran Service Organizations, community-based organizations, partner agencies, and other stakeholders.</li><li>Coordinate language access needs for digital and print communications materials in accordance with agency and citywide standards.</li><li>Support the development and implementation of multimedia campaigns from concept through completion.</li><li>Perform related duties as assigned.</li></ul><br>
EXECUTIVE PROGRAM SPECIALIST - 95844</div><h2 class="jobSectionHeader"><b><br>
Minimum Qualifications</b></h2><p><br>
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or<br>
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or<br>
3. Education and/or experience which is equivalent to &quot;1&quot; or &quot;2&quot; above. However, all candidates must have at least one year of experience as described in &quot;1&quot; above.</p><h2 class="jobSectionHeader"><b><br>
Preferred Skills</b></h2><br>
- Experience in digital communications, public information, media, or related work. - Strong writing, editing, and proofreading skills. - Experience producing digital and multimedia content for public-facing audiences. - Familiarity with website content management systems, email marketing platforms, and social media management tools. - Ability to manage multiple assignments, prioritize competing deadlines, and work effectively in a fast-paced environment. - Strong interpersonal skills and the ability to coordinate with internal staff, external partners, and community stakeholders. - Knowledge of accessibility, language access, and plain language standards for public communications. - Interest in or familiarity with veterans&rsquo; issues, public service, or community outreach.<br>
<h2 class="jobSectionHeader"><b>
Public Service Loan Forgiveness</b></h2><br>
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.<br>
<h2 class="jobSectionHeader"><b>
Residency Requirement</b></h2><br>
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.<br>
<h2 class="jobSectionHeader"><b>
Additional Information</b></h2><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Save</b></p>
</div></div></div></div><div><div><div><div><div><div><div>Job ID
</div><div>778991</div>
</div></div><div><div><div><div>Posted until
</div><div>06/01/2026</div>
</div></div></div><div><div><div><div>Title code
</div><div>95844</div>
</div></div></div><div><div><div><div>Civil service title
</div><div>EXECUTIVE PROGRAM SPECIALIST</div>
</div></div></div><div><div><div><div>Title classification
</div><div>Exempt-4</div>
</div></div></div><div><div><div><div>Business title
</div><div>Digital Communications Manager</div>
</div></div></div></div><div><div><div><ul><li><div>Experience Level: </div>Experienced (Non-Manager)
</li></ul></div></div><div><div><div><div>Job level
</div><div>M1</div>
</div></div></div><div><div><div><div>Number of positions
</div><div>1</div>
</div></div></div><div><div><div><div>Work location
</div><div>1 Centre St., N.Y.</div>
</div></div></div><div><div><ul><li><div>Category: </div>Communications &amp; Intergovernmental Affairs
</li></ul></div></div></div></div></div></div><div><div><div><div><div>Digital Communications Manager</div></div></div></div></div></div><p></p>

Digital Communications Manager

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