principal ai engineer Jobs in San Francisco

principal ai engineer

product marketing manager Jobs in San Francisco

product marketing manager

account director (ai / emerging tech) Jobs in San Francisco

account director (ai / emerging tech)

agent product manager Jobs in San Francisco

agent product manager

ai customer education lead Jobs in San Francisco

ai customer education lead

director of marketing enterprise ai

Stitch Fix

<div><div><h3 class="jobSectionHeader">About Stitch Fix, Inc.
</h3>Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we're equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what's possible for our clients, while we help you reach your full potential.</div> 

<h1 class="jobSectionHeader">
About the Role</h1>

The Client Experience Product Algorithms team is responsible for the machine learning, AI, experimentation, and product analytics capabilities that power personalized experiences for Stitch Fix clients and stylists. Partnering across Product, Engineering, Design, Styling, Marketing, Merchandising, Finance, Enterprise Analytics, Data Platform, and DSN, the team translates data and algorithms into measurable business impact.

As Director, Product Algorithms, you will lead the strategy, execution, and people behind our Growth, Styling, and Fix &amp; Freestyle Algorithms portfolios. You'll define how AI, machine learning, experimentation, and analytics shape the future of personalized shopping while building the operating discipline, technical excellence, and cross-functional alignment needed to deliver scalable business results.
<h2 class="jobSectionHeader">
Responsibilities</h2>
<ul><li>Lead the Product Algorithms portfolio across Growth, Styling, and Fix &amp; Freestyle, setting strategy and driving measurable outcomes across acquisition, engagement, retention, styling quality, Fix, Freestyle, outfitting, and related commerce experiences.</li>
<li>Define the vision and roadmap for applying data science, machine learning, AI, experimentation, and product analytics to improve client experiences, stylist effectiveness, and business performance.</li>
<li>Drive innovation by identifying, evaluating, and scaling modern AI, machine learning, personalization, and experimentation techniques that create meaningful impact while balancing technical feasibility, execution capacity, and business priorities.</li>
<li>Strengthen organizational effectiveness by improving planning, prioritization, experimentation practices, product analytics capabilities, operational readiness, incident management, and cross-functional decision making across the portfolio.</li>
<li>Build and develop a high-performing organization of managers and senior individual contributors, fostering technical excellence, strong product leadership, accountability, and collaborative partnerships while representing Product Algorithms with executive stakeholders.</li>
</ul><h2 class="jobSectionHeader">How AI and Tools Show Up in Your Day-to-Day Work</h2>
<ul><li>Use AI-powered tools (such as ChatGPT, GitHub Copilot, and other emerging technologies) to improve decision making, productivity, communication, and operational efficiency.</li>
<li>Leverage experimentation platforms, analytics tools, machine learning infrastructure, and product development systems to guide roadmap decisions and measure business impact.</li>
<li>Continuously evaluate and adopt new AI capabilities, technologies, and ways of working that improve team effectiveness and accelerate innovation.</li>
</ul><h1 class="jobSectionHeader">About You</h1>

You are a strategic technical leader who combines deep expertise in machine learning and AI with exceptional product thinking, organizational leadership, and business judgment. You thrive in highly collaborative environments, enjoy solving ambiguous problems, and know how to translate emerging technologies into measurable customer and business outcomes.
<h2 class="jobSectionHeader">
Requirements</h2>
<ul><li>Bachelor's degree in Computer Science, Data Science, Statistics, Engineering, Mathematics, or a related quantitative field; advanced degree preferred.</li>
<li>10+ years of experience in data science, machine learning, experimentation, product analytics, AI, or algorithmic product development, including 5+ years leading teams and experience managing managers or senior technical leaders.</li>
<li>Demonstrated success defining strategy and delivering production machine learning, AI, personalization, or experimentation capabilities that drive measurable product and business outcomes.</li>
<li>Strong technical fluency across modern machine learning, generative AI/LLMs, experimentation methodologies, product analytics, and production algorithmic systems.</li>
<li>Experience building cross-functional partnerships with Product, Engineering, Design, Analytics, Data Platform, Marketing, Merchandising, Finance, and executive stakeholders.</li>
<li>Exceptional strategic thinking, communication, prioritization, problem-solving, and organizational leadership skills, with the ability to influence across technical and non-technical audiences.</li>
<li>Experience using AI tools (such as ChatGPT, GitHub Copilot, or similar technologies) to improve productivity, decision making, collaboration, and the quality of work.</li>
<li>This position requires the ability to sit for extended periods of time, use a computer and standard office equipment, and communicate effectively in both written and verbal formats.</li>
</ul><h2 class="jobSectionHeader">Nice to Have</h2>
<ul><li>Advanced degree (MS or PhD) in Computer Science, Machine Learning, Statistics, Operations Research, Engineering, or a related field.</li>
<li>Experience leading AI- or ML-driven consumer products within e-commerce, marketplaces, retail, recommendations, personalization, or digital consumer experiences.</li>
<li>Experience building or evolving experimentation platforms, product analytics capabilities, or AI governance and operational excellence practices.</li>
<li>Familiarity with large-scale recommendation systems, ranking models, generative AI applications, causal inference, optimization, or reinforcement learning.</li>
<li>Experience leading organizations through significant technical transformation, organizational scaling, or AI adoption initiatives.</li>
</ul><div>
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.</div></div>

Director, Data Science & Algorithms - CX Product Experiences

SERVAL

<div><h1 class="jobSectionHeader">Who We Are</h1>
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end &mdash; replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. 
 
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don&rsquo;t just respond to requests &mdash; they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. 
 
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we&rsquo;re building the universal AI operations layer &mdash; a system of agents that sits across business functions and runs the workflows that keep modern companies moving. 
 
We&rsquo;re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
<h2 class="jobSectionHeader">About the role:</h2>
Serval is hiring a Product Marketing Manager to own how Serval shows up in the market: how we position the product, how we equip sales to win, and how we translate a fast-moving roadmap into stories buyers care about. You'll sit at the center of product, sales, and marketing, and you'll be a founding voice on the PMM function as it scales.
This is a builder role. You'll set the messaging foundation, run launches, and give the sales team the ammunition to close. If you want a defined playbook handed to you, this isn't the role. If you want to write the playbook, read on.<h2 class="jobSectionHeader">
What You'll Do:</h2><ul><li>
Own positioning and messaging for Serval: the narrative, the value props, and the differentiation against legacy ITSM and other AI point solutions. Make it sharp, make it true, make it repeatable.</li><li>
Lead product launches from tiering to GTM plan to execution, coordinating product, sales, and demand gen so releases land with customers and not just in a changelog.</li><li>
Build the sales enablement layer: pitch decks, one-pagers, battle cards, demo narratives, objection handling, and competitive intel that reps actually use.</li><li>
Become the resident expert on our buyers [IT, security, and ops leaders] and their world: their pain, their alternatives, their buying process. Turn that into messaging that resonates.</li><li>
Drive competitive intelligence: track the landscape, build the battle cards, and arm the field to win head-to-head.</li><li>
Partner with demand gen and content on campaigns, webinars, and thought leadership that move pipeline, not just impressions.</li><li>
Support pricing and packaging work with market and win/loss insight.</li><li>
Create customer-facing proof: case studies, ROI narratives, and reference content that make the value undeniable.</li></ul><h2 class="jobSectionHeader">
What you'll need:</h2><ul><li>
5+ years in product marketing, ideally in B2B SaaS sold to technical buyers [IT, security, DevOps, or infrastructure].</li><li>
A track record of owning positioning and launches end to end, not just contributing slides to someone else's plan.</li><li>
Strong writing. You can take a complex, technical product and make it clear, credible, and compelling to a busy executive.</li><li>
Deep comfort partnering with sales. You've built enablement that reps chose to use because it helped them win.</li><li>
Analytical instincts: you ground messaging in research, win/loss, and data, and you can tell the difference between a story that sounds good and one that closes.</li><li>
Bias to action and comfort with ambiguity. You thrive when the category is undefined and the answer isn't in a template.</li><li>
Bonus: experience with ITSM, IT operations, identity/access, security, or AI/agent products.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Impact: Be a key player in shaping the success of our product and company.</li><li>
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.</li><li>
Culture: Join a culture that values innovation, ownership, accountability, and fun.</li></ul>
Compensation Range: $180K - $250K</div>

Senior Product Marketing Manager

Writer

<div><h3 class="jobSectionHeader">About WRITER</h3>
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible &ndash; through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.<div> 
</div><h3 class="jobSectionHeader">
About the role</h3>
As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.
This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.
This is a hybrid role based out of our San Francisco, Chicago, Austin, New York City, Seattle, and London hubs.<div> 
</div><h3 class="jobSectionHeader">
What you'll do</h3><ul><li>
Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions</li><li>
Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges</li><li>
Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape</li><li>
Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation</li><li>
Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations</li><li>
Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment</li></ul><div> 
</div><h3 class="jobSectionHeader">
️ What you need</h3><ul><li>
Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management</li><li>
Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications</li><li>
Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment</li><li>
Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership</li><li>
A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI</li><li>
A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts</li></ul> 
Benefits &amp; perks (US Full-time employees)<ul><li>
Generous PTO, plus company holidays</li><li>
Medical, dental, and vision coverage for you and your family</li><li>
Paid parental leave for all parents (16 weeks)</li><li>
Fertility and family planning support</li><li>
Early-detection cancer testing through Galleri</li><li>
Flexible spending account and dependent FSA options</li><li>
Health savings account for eligible plans with company contribution</li><li>
Annual work-life stipends for:<ul><li>
Wellness stipend for gym, massage/chiropractor, personal training, etc.</li><li>
Learning and development stipend</li></ul></li><li>
Company-wide off-sites and team off-sites</li><li>
Competitive compensation, company stock options and 401k</li></ul>
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
Compensation Range: $131.8K - $185K</div>

AI deployment engineer (West)

Elevenlabs

<div><h2 class="jobSectionHeader">About ElevenLabs</h2>
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. 
 
We have expanded from voice into three main platforms:<ul><li>
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.</li><li>
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.</li><li>
ElevenAPI gives developers access to our leading AI audio foundational models.</li></ul>
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.<h2 class="jobSectionHeader">
How we work</h2><ul><li>
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>
Impact not job titles: We don&rsquo;t have job titles. Instead, it&rsquo;s about the impact you have. No task is above or beneath you.</li><li>
AI first: We use AI to move faster with higher-quality results. We do this across the whole company&mdash;from engineering to growth to operations.</li><li>
Excellence everywhere: Everything we do should match the quality of our AI models.</li><li>
Global team: We prioritize your talent, not your location.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Innovative culture: You&rsquo;ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what&rsquo;s possible.</li><li>
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</li><li>
Learning &amp; development: ElevenLabs proactively supports professional development through an annual discretionary stipend.</li><li>
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</li><li>
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</li><li>
Co-working: If you&rsquo;re not located near one of our main hubs, we offer a monthly co-working stipend.</li></ul><h2 class="jobSectionHeader">
About the Role</h2>
As Mid-Market Lead, you will be the strategic driver behind scaling and optimizing our Mid-Market AE organization. You&rsquo;ll own revenue outcomes and team performance across our Mid-Market segment, with a strong focus on building repeatable, high-velocity sales motions. This role blends hands-on leadership with strategic execution in a fast-growing environment.
In this role, you will:<ul><li>
Define and execute the go-to-market strategy for U.S. Mid-Market accounts, including quotas, segmentation, and territory design.</li><li>
Lead, coach, and scale a team of Mid-Market AEs, owning recruiting, onboarding, enablement, and performance management.</li><li>
Own pipeline health and forecasting, driving consistency and improving conversion rates across each stage of the funnel.</li><li>
Develop and refine sales playbooks, motions, objection frameworks, and deal models tailored to Mid-Market buyers and voice AI / conversational use cases.</li><li>
Partner cross-functionally with Marketing, Product, Growth, and Customer Success to align positioning, messaging, and expansion opportunities.</li><li>
Establish feedback loops by synthesizing insights from prospects and customers to help inform GTM strategy and product roadmap decisions.</li></ul><h2 class="jobSectionHeader">
Requirements</h2><ul><li>
7+ years of SaaS or technology sales experience, with meaningful experience leading or scaling Mid-Market AE teams.</li><li>
Demonstrated success surpassing revenue targets in a Mid-Market or velocity-oriented sales environment.</li><li>
Strong command of sales metrics, funnel optimization, forecasting, and process rigor.</li><li>
Experience selling technical, AI, or API-driven solutions to Director- and VP-level stakeholders.</li><li>
Excellent communication skills and ability to influence across teams and seniority levels.</li><li>
Comfortable operating in fast-paced, ambiguous, high-growth environments with high ownership.</li></ul><h2 class="jobSectionHeader">
Location</h2>
This role is remote across the US, with the option to work from our San Francisco or New York offices if preferred.
#LI-remote</div>

Account Executive Lead - North America - Mid-Market

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

Faire

<div><div>About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town &mdash; we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.</div>
About the role:

As a Senior Enterprise Security Engineer, you will help protect Faire's corporate environment across endpoint, network, identity, and SaaS, and play a key role in how we govern the safe use of AI across the company. You will apply secure-by-default standards, champion zero trust, and turn strategy into practical controls, automation, and guidance that teams adopt. Working across leadership pillars, you will help shape our AI governance approach and own much of how it gets put into practice. This is a role for someone who is strong hands-on and ready to grow their scope and influence across IT, Engineering, Legal, People, Finance, and Product.

What You'll Do:
<ul>
<li>Help shape and operate Faire's AI governance program: acceptable-use standards, data protection for AI tools, vendor and model risk review, and safe patterns for AI-assisted work (including agent and MCP-based integrations).</li>
<li>Partner with IT teams to harden endpoint management, corporate infrastructure, identity services, and networking.</li>
<li>Design and implement controls that protect company information from unauthorized access, disclosure, or misuse.</li>
<li>Support and help run our endpoint detection and response platform, email security stack, and phishing simulation and awareness programs.</li>
<li>Build the guardrails and enablement that let teams experiment with AI quickly without creating new exposure, partnering with Engineering rather than duplicating their work.</li>
<li>Advise employees on securing endpoints, office AV, and network gear, and publish clear runbooks.</li>
<li>Build and deliver training that grows a culture of security, accountability, and practical awareness.</li>
<li>Track emerging threats, including AI-specific risks, and make recommendations to improve our posture.</li>
</ul>
What It Takes:
<ul>
<li>5+ years in enterprise security with hands-on experience.</li>
<li>Practical experience in at least two of these areas: endpoint security, network security, data security, security operations, threat management, AI governance and security.</li>
<li>Exposure to enterprise AI governance and security (e.g. AI platform management, AI tool or MCP security review, prompt guardrailing), with the interest and ability to grow into owning more of it.</li>
<li>Experience writing policies and processes and supporting audits for frameworks such as ISO 27001, SOX, and SOC 2 Type II.</li>
<li>Strong written and verbal communication.</li>
<li>Analytical, outcomes-driven mindset with a bias for action.</li>
<li>Ability to influence others through empathy and relationship-building.</li>
<li>A passion for programming and solving problems with code (Python, Ruby, or Go).</li>
</ul><h4 class="jobSectionHeader">Salary Range:</h4>

San Francisco: the pay range for this role is $174,500 - $240,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.<div>
Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Why you'll love working at Faire
<ul>
<li>Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.</li>
<li>Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.</li>
<li>Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.</li>
<li>Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.</li>
<li>Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.</li>
</ul>
Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice (https://www.faire.com/privacy)</div></div>

Senior Enterprise Security Engineer

Observe.AI

<div>About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle&mdash;from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

The Opportunity

As Channel Sales Director at Observe.AI, you will play a pivotal role in driving our channel partner strategy and fostering strong relationships with the channel partner ecosystem. The ideal candidate will possess a proven track record of successful channel management, with a focus on building and nurturing partnerships to drive business growth. This role requires a results-oriented individual who can effectively collaborate with partners, internal teams, and executive leadership to achieve strategic goals.

What you'll do:
<ul>
<li>Develop and execute a comprehensive regional channel partner strategy in alignment with Observe.ai's overall business objectives</li>
<li>Cultivate and maintain strong relationships with existing channel partners, providing necessary support and resources to ensure their success in promoting Observe.ai solutions</li>
<li>Identify and onboard new channel partners, including Sub-Agents, and `Value-Added Resellers (VARs) to expand market reach and drive revenue growth</li>
<li>Collaborate cross-functionally with Sales, Marketing, Product, and Customer Experience teams to align channel efforts with the overall company strategy</li>
<li>Drive partner engagement through regular communication, training, and joint marketing initiatives</li>
<li>Conduct market analysis and identify emerging opportunities, competitive trends, and potential areas for channel expansion</li>
<li>Provide regular reporting and insights to the VP of Channels on channel performance, pipeline development, forecasting and partner feedback</li>
<li>Collaborate with partners to develop joint go-to-market plans, including sales enablement, lead generation, and customer success strategies</li>
<li>Represent Observe.ai at industry events, conferences, and partner meetings to enhance brand visibility and strengthen partner relationships</li>
</ul>
Who you are:
<ul>
<li>Minimum of 7 years of experience in channel management, preferably in the technology or software industry</li>
<li>Proven track record of exceeding channel sales targets and driving partner engagement</li>
<li>Strong understanding of the customer experience (CX) landscape and its importance in driving business outcomes</li>
<li>Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization</li>
<li>Strategic thinker with the ability to develop and execute on long-term channel strategies</li>
<li>Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously</li>
<li>Willingness to travel within the assigned region as needed</li>
</ul>
Why You'll Love It Here
<ul>
<li>Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership</li>
<li>Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents</li>
<li>Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.</li>
<li>Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.</li>
<li>401(k) plan: Long-term financial planning support with tax-advantaged retirement savings</li>
<li>Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth</li>
<li>Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs</li>
<li>Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees</li>
<li>Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.</li>
</ul>
Salary Range

The targeted OTE for this full-time position is $265,000 to $280,000 with a 60/40 base to variable split. Base salary will range from $159,000 to $168,000 with a variable component of $106,000 to $112,000.Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

#LI-REMOTE</div>

Channel Sales Director

Explore 121+ Director of marketing enterprise ai in San Francisco this August. Find roles across top companies and apply now to boost your career.