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director of operations

Asaan | آسان

<div>
 
 
 Role Overview:
 
 
 
 
 
 
 The Director of Museum Operations for our heritage museum is a unique role that combines modern
 
 
 business logistics with the stewardship of history. Unlike a standard gallery, our operations focus heavily
 
 
 on historic preservation, site-specific security, and managing the delicate balance between high-volume
 
 
 public access and the protection of irreplaceable cultural assets. You will ensure the museum&rsquo;s building,
 
 
 landscapes, and daily functions are managed to the highest professional standards.
 
 
 
 
 
 
 The Museum Operations Balance Framework:
 
 
 
 
 
 
 To create a cohesive environment, the Director of Operations acts as the "center of gravity" between
 
 
 two often-competing forces:
 
 
 1. Front of House (The Visitor Journey): Focuses on hospitality, engagement, storytelling, and
 
 
 comfort.
 
 
 2. Back of House (The Heritage Stewardship): Focuses on preservation, security, infrastructure,
 
 
 and safety.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. Strategic Leadership &amp; Planning
 
 
 <ul>
 <li>
 Develop the museum's operations strategy and readiness assessment plan.
 </li>
 <li>
 Develop a visitors' experience strategy for the museum.
 </li>
 <li>
 Develop and implement operational policies and procedures to improve institutional efficiency.
 </li>
 <li>
 Oversee the annual operational budget, including long-term capital improvement projects.
 </li>
 <li>
 Serve as a key member of the senior leadership team, contributing to the museum's strategic
 </li>
 <li>
 roadmap.
 </li>
 </ul>
 
 
 
 
 
 2. Heritage Facility &amp; Site Stewardship
 
 
 <ul>
 <li>
 Oversee the maintenance of historic structures and grounds, ensuring all repairs align with
 </li>
 <li>
 preservation standards and local heritage codes.
 </li>
 <li>
 Manage specialized HVAC and climate-control systems essential for the stabilization of archival
 </li>
 <li>
 materials and organic artifacts.
 </li>
 <li>
 Coordinate with conservation specialists to ensure that facilities work does not compromise the
 </li>
 <li>
 integrity of the historic site.
 </li>
 </ul>
 
 
 
 
 
 3. Risk Management &amp; Collection Security
 
 
 <ul>
 <li>
 Develop security protocols tailored to historic layouts (e.g., non-standard exits, multi-building
 </li>
 <li>
 campuses).
 </li>
 <li>
 Serve as the primary liaison for insurance providers regarding Fine Arts &amp; Heritage coverage and
 </li>
 <li>
 risk assessment.
 </li>
 <li>
 Maintain the museum&rsquo;s Emergency Preparedness and Disaster Recovery plans, with a focus on
 </li>
 <li>
 Salvage priorities for the permanent collection.
 </li>
 </ul>
 
 
 
 
 
 4. Public Engagement &amp; Event Operations
 
 
 <ul>
 <li>
 Oversee the "Front of House" team to provide an immersive, educational, and welcoming visitor
 </li>
 <li>
 experience.
 </li>
 <li>
 Manage the operational logistics for educational tours, historical reenactments, and
 </li>
 <li>
 community festivals.
 </li>
 <li>
 Coordinate the use of the site for private rentals (weddings, corporate events) while ensuring
 </li>
 <li>
 strict protection of the heritage environment.
 </li>
 </ul>
 
 
 
 
 
 5. Sustainability &amp; Growth
 
 
 <ul>
 <li>
 Identify and implement "green" operational practices that are compatible with historic
 </li>
 <li>
 architecture.
 </li>
 <li>
 Manage vendor contracts for specialized services, such as heritage-appropriate landscaping or
 </li>
 <li>
 traditional masonry.
 </li>
 <li>
 Oversee the museum&rsquo;s retail/gift shop operations, ensuring merchandise reflects the museum&rsquo;s
 </li>
 <li>
 historical mission.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (master&rsquo;s preferred) in Museum Studies, Heritage Management, Cultural Economics, or a related field
 </li>
 <li>
 10&ndash;12+ years of progressive operational leadership experience, with at least 5 years in a high-profile museum, cultural site, or UNESCO World Heritage location.
 </li>
 <li>
 Proven Track Record: Demonstrated experience in "Museum Readiness" or launching new cultural institutions
 </li>
 </ul>
 
 
</div>

Director of Museum Operations

Hilton

<div>Operations Manager
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
 
 
What will I be doing? 
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li>
<li>Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li>
<li>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li>
<li>Respond to audits that are completed by the company to ensure continual improvement is achieved</li>
<li>Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li>
<li>Comply and exceed hotel and company Service Standards</li>
<li>Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li>
<li>Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li>
<li>Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li>
<li>Hold regular briefings and communication meetings with the HOD team</li></ul>
What are we looking for? 
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:<ul>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li>
<li>Experience in managing budgets, revenue proposals and forecasting results</li>
<li>In-depth knowledge of the hotel / leisure / service sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Operations Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking an experienced Director of Security Operations to lead our security strategy and operations across our pioneering entertainment and cultural destination. As the Director of Security Operations, you will be responsible for establishing and implementing a comprehensive security framework that guarantees the safety of our guests, employees, and assets while promoting a culture of security excellence.
This senior leadership position requires expertise in security management, strategic planning, and crisis response. You will collaborate with a diverse range of stakeholders to ensure that our security measures align with the company&rsquo;s mission, regulatory requirements, and best practices in the industry.
Key Responsibilities:
1. Lead Day-to-Day On-Ground Security Operations:
Direct and oversee daily security activities covering all security matters related to visitors.
Supervise security teams and vendors, ensuring deployment aligns with approved plans.
Monitor operational performance, respond to incidents, and lead escalation procedures when required.
Drive a proactive security culture focused on prevention, vigilance, and rapid response.
2. Develop Security Plans, Processes, and SOPs:
Design, implement, and continuously improve security plans, operational procedures, and Standard Operating Procedures (SOPs).
Establish structured workflows that enable efficient and consistent operations.
Align procedures with recognized industry practices and regulatory requirements.
Conduct periodic reviews to ensure documentation reflects evolving risks and operational realities.
3. Advise on Security Requirements for New and Emerging Assets
Act as the primary security advisor during the activation of new assets, facilities, and public spaces.
Define security requirements covering manpower, technology, access control, surveillance, and emergency readiness.
Ensure security integration supports a unified city-wide strategy rather than fragmented asset-level approaches.
Promote standardization to maintain coherent protection levels across all operational environments.
4. Maintain Critical Documentation and Train Stakeholders
Own the lifecycle of key security documents such as emergency plans, incident response frameworks, and operational manuals.
Ensure documents remain up-to-date, actionable, and aligned with regulatory expectations.
Deliver training and awareness sessions to relevant stakeholders to ensure clarity of roles and responsibilities.
Facilitate exercises and drills to validate preparedness and strengthen cross-functional coordination.
5. Procure Security Equipment and Operational Resources
Identify operational needs and lead the procurement of security equipment, systems, and tools.
Support vendor evaluation, technical specifications, and selection processes.
Ensure equipment meets operational requirements, compliance standards, and scalability needs.
Oversee deployment and operational readiness of procured resources. 
Requirements 
<ul>
<li>Master&rsquo;s degree in Security Management, Criminal Justice, Business Administration, or a related field.</li>
<li>10+ years of progressive experience in security management or operations, with a track record of leadership and team management.</li>
<li>Extensive knowledge of security operations, risk management, and crisis response methodologies.</li>
<li>Strong analytical and strategic thinking skills, with the ability to make data-driven decisions.</li>
<li>Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels.</li>
<li>Experience with managing complex security operations in a large-scale environment.</li>
<li>Professional certifications in security management (e.g., CPP, PSP) are highly desirable.</li>
<li>Proven ability to develop and implement security strategies that align with organizational goals.</li>
<li>Fluency in English; proficiency in Arabic is an advantage.</li> 
</ul> 
 
Benefits 
Comprehensive benefits package</div>

Director - Security Operations (DEL 1)

Emdad By Elm

<div>
 
 
 Job Title
 
 
 
 
 Senior Director of Shared Services
 
 
 
 
 Section
 
 
 
 Operations
 
 
 
 Department
 
 
 
 Shared Services
 
 
 
 Reporting to
 
 
 
 Vice-President of Operations
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Senior Director of Shared Services provides strategic oversight and coordination across the museum&rsquo;s infrastructure functions, including Finance, Human Resources, Procurement, and Facility Management. This pivotal role ensures these enabling services are responsive to the needs of the museum's core mission while maintaining the highest standards of compliance, accountability, and efficiency. As the backbone of the Museum&rsquo;s operational ecosystem, this role enables cultural and public-facing departments to flourish through sound infrastructure and coordinated support. The Senior Director is responsible for strategic planning, cross-functional alignment, and service innovation across all shared service areas. This role requires a results-driven leader with extensive experience in organizational operations, exceptional financial and administrative skills, the ability to foster collaboration across departments and align administrative systems with the Museum&rsquo;s strategic priorities and organizational values. With a focus on excellence, compliance, and continuous improvement, the Director plays a vital role in sustaining the Museum&rsquo;s long-term stability and mission delivery, fostering a culture of transparency, excellence, and support.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 Strategy and Planning
 
 
 <ul>
 <li>
 Lead strategic planning for all shared service areas, ensuring operational support aligns with MoWC&rsquo;s mission and strategic goals.
 </li>
 <li>
 Contribute to museum-wide initiatives, acting as a key operational advisor to VP Operations.
 </li>
 <li>
 Define annual work plans, targets, and KPIs for each unit under Shared Services.
 </li>
 <li>
 Develop and implement a comprehensive shared services strategy that supports the museum&rsquo;s mission and aligns with its long-term goals
 </li>
 </ul>
 
 
 
 
 
 Operational Oversight
 
 
 <ul>
 <li>
 Oversee HR operations including talent acquisition, development, retention, and compliance.
 </li>
 <li>
 Oversee building and facilities management, ensuring a secure, safe, and welcoming environment.
 </li>
 </ul>
 
 
 
 
 
 Risk Management
 
 
 <ul>
 <li>
 Implement and oversee risk management practices across departments.
 </li>
 </ul>
 
 
 
 
 
 Budget Management
 
 
 <ul>
 <li>
 Develop, manage, and monitor the Shared Services budget in collaboration with the Finance Department.
 </li>
 </ul>
 
 
 
 
 
 Policies, Processes, and Procedures
 
 
 <ul>
 <li>
 Monitor and enforce internal control frameworks and regulatory compliance.
 </li>
 <li>
 Establish metrics and key performance indicators (KPIs) for evaluating the performance of shared services against organizational objectives.
 </li>
 <li>
 Implement best practices and innovative solutions that streamline processes and improve service outcomes across the Museum.
 </li>
 <li>
 Ensure compliance with all legal, regulatory, and ethical standards in service operations and provide oversight of contracts and policy review.
 </li>
 <li>
 Live by MoWC values, ethical standards, and governance.
 </li>
 </ul>
 
 
 
 
 
 Functional Accountabilities
 
 
 <ul>
 <li>
 Support interdepartmental coordination to meet the evolving operational needs of MoWC.
 </li>
 <li>
 Oversee the operational and financial performance of shared services functions, ensuring efficiency, effectiveness, and high- quality service delivery.
 </li>
 <li>
 Collaborate with senior leadership to identify opportunities for cross-departmental service enhancements that drive value.
 </li>
 <li>
 Act as the primary liaison between shared services and department heads, facilitating open communication and collaborative problem-solving.
 </li>
 <li>
 Manage complex projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
 </li>
 <li>
 Evaluate current service offerings and make data-informed recommendations for improvements, modifications, or expansions.
 </li>
 <li>
 Drive initiatives for organizational change by promoting a culture of service excellence and continuous improvement.
 </li>
 <li>
 Navigate and address conflicts and challenges within shared services and across departments promptly and effectively.
 </li>
 <li>
 Stay abreast of industry trends and innovations in shared services management and museum operations.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Represent shared services at board meetings and with key stakeholders to communicate progress, challenges, and strategic direction.
 </li>
 <li>
 Foster relationships with key external partners and vendors to enhance service delivery and support museum initiatives.
 </li>
 <li>
 Champion diversity, equity, and inclusion initiatives within shared services, ensuring equitable access to services for all stakeholders.
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Manage and support team members in performing their tasks in line with established policies and procedures.
 </li>
 <li>
 Guide, mentor, and develop the Shared Services team to ensure continuous growth and achievement of functional objectives.
 </li>
 <li>
 Set clear performance goals, provide regular feedback, and support professional development through coaching and formal evaluations.
 </li>
 <li>
 Delegate authority appropriately to empower team members and encourage accountability.
 </li>
 <li>
 Contribute to workforce planning, recruitment, and performance management while promoting employee engagement and motivation.
 </li>
 <li>
 Foster a high-performance, inclusive, and collaborative work culture aligned with the museum&rsquo;s values.
 </li>
 <li>
 Promote innovation and contribute to a positive, inspiring, and diverse workplace.
 </li>
 <li>
 Maintain high personal standards and ensure excellence across the section.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 Minimum 9 years of operational management experience, including leadership of multidisciplinary teams.
 </li>
 <li>
 Experience in a large, complex institution, museum or nonprofit experience is a plus.
 </li>
 <li>
 Familiarity with public sector procurement and regulatory frameworks in KSA or comparable context.
 </li>
 <li>
 Familiarity with best practices in human resources, finance, IT infrastructure, and facility management within the non-profit sector is essential.
 </li>
 <li>
 A minimum of 7 years of progressive experience in shared services, preferably within a non-profit or cultural institution.
 </li>
 <li>
 Proven track record in strategic planning and operational execution, with a focus on enhancing service delivery and efficiency.
 </li>
 <li>
 Extensive experience in financial management, budgeting, and resource allocation, substantiated by a strong analytical mindset.
 </li>
 <li>
 Strong knowledge of best practices in shared services across functions such as human resources, finance, IT Infrastructure, and facilities management.
 </li>
 <li>
 Experience with change management practices and the ability to navigate organizational dynamics.
 </li>
 <li>
 Familiarity with museum operations, curatorial practices, and educational programming is highly desirable.
 </li>
 <li>
 Proficiency in relevant technologies and software that support shared services operations.
 </li>
 <li>
 Proven ability to create and sustain high-performance teams that align with organizational goals.
 </li>
 <li>
 Highly developed financial literacy, including advanced budgeting and financial analysis skills.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Required: Bachelor&rsquo;s degree in business administration, Finance, Law, or related field.
 </li>
 <li>
 Preferred: International qualification in Management, or further training in cultural/non-profit administration.
 </li>
 </ul>
 
 
 
 
 
 Personal capabilities and qualifications
 
 
 <ul>
 <li>
 Detail-oriented
 </li>
 <li>
 High integrity and ethical judgement
 </li>
 <li>
 Proactive, systematic, and collaborative
 </li>
 <li>
 Exceptional strategic thinking and problem-solving skills, with the ability to translate complex concepts into actionable plans.
 </li>
 <li>
 Strong leadership capabilities, characterized by the ability to motivate and inspire diverse teams towards common goals.
 </li>
 <li>
 Excellent interpersonal skills, facilitating effective communication with stakeholders at all organizational levels.
 </li>
 <li>
 Proficient in using various project management methodologies and tools to ensure timely project delivery.
 </li>
 <li>
 Strong negotiation and conflict resolution skills, enabling effective management of diverse stakeholder needs.
 </li>
 <li>
 Thoughtful data analysis capabilities with a focus on deriving insights for informed decision-making.
 </li>
 <li>
 Competence in technology solutions that facilitate shared services operations, including enterprise resource planning (ERP) systems.
 </li>
 <li>
 Adaptability to work in a complex and dynamic environment while managing competing priorities and deadlines.
 </li>
 <li>
 Regarded as a trusted advisor and influencer with the ability to engage and align diverse teams with institutional objectives.
 </li>
 <li>
 Commitment to fostering a culture of accountability, transparency, and ethical conduct within the organization.
 </li>
 <li>
 Skilled in the implementation of change management strategies and practices to facilitate successful transitions.
 </li>
 <li>
 A passion for the mission of museums and commitment to enhancing community engagement through shared services.
 </li>
 <li>
 Critical thinking capabilities, enabling proactive identification of risks and the development of mitigation strategies.
 </li>
 <li>
 Outstanding organizational skills, with attention to detail and a focus on delivering high-quality results.
 </li>
 <li>
 Exceptional project management skills, with a demonstrated ability to lead complex, cross-functional initiatives successfully.
 </li>
 <li>
 Capacity to foster a culture of collaboration and continuous improvement among diverse teams.
 </li>
 <li>
 Excellent communication and presentation skills, capable of effectively engaging a wide range of stakeholders, including board members and donors.
 </li>
 <li>
 Commitment to diversity, equity, and inclusion principles in service delivery and team management.
 </li>
 <li>
 Ability to leverage data analytics for decision-making and continuous service optimization.
 </li>
 <li>
 Strong negotiation skills and experience in vendor management and external partnerships.
 </li>
 <li>
 Capacity to travel as required for stakeholder engagement and professional development.
 </li>
 </ul>
</div>

Senior Director of Shared Services

LEO MEA (Middle East & Africa)

<div>
 
 Company Description
 
 
 
 We help grow many of the world's most iconic brands at Leo Burnett. We help grow even more of the world's most talented people. You'll find at Leo Burnett an agency built on ideas and dependent upon the people behind them. A culture that doesn't just respect creativity but cherishes it. And a community where the path you choose is your own, the places you can go limitless.
 
 
 Today, Leo Burnett is one of the most awarded creative networks in the world. We believe creativity has the power to transform human behavior, and we use ours to help our clients' brands discover their "human purpose" and play meaningful, active roles in people's lives.
 
 
 
 Responsibilities
 
 
 
 
 Administrative Support:
 
 
 
 <ul>
 <li>
 Provide administrative assistance to various departments, including data entry, document preparation, and filing.
 </li>
 <li>
 Coordinate meetings, conferences, and appointments as required.
 </li>
 <li>
 Assist in managing office supplies and inventory.
 </li>
 <li>
 Collaborate with the Talent Team to assist in seating arrangements for employees.
 </li>
 <li>
 Coordinate with messengers/Runners to deliver clients, Vendors and governmnetal stuff (Invoices/Documents) as required.
 </li>
 <li>
 Follow up on various talent-related matters, ensuring tasks are completed in a timely manner.
 </li>
 <li>
 Coordinate with finance team to manage all invoices and expenses POs.
 </li>
 <li>
 Coordinate office related stuff with office Boys as required.
 </li>
 <li>
 Issuing all Expenses Pos and register invoices
 </li>
 <li>
 Drafting Manual Invoices
 </li>
 <li>
 Creating new Expenses Vendor and clients in the New System
 </li>
 <li>
 Tracking &amp; reporting office attendance &amp; rotation plans
 
 
 </li>
 </ul>
 
 Travel Arrangements
 
 
 
 <ul>
 <li>
 Arrange travel for employees, including flights, accommodation, transportation, and visa processing when needed.
 </li>
 <li>
 Prepare travel itineraries and ensure all travel-related documents are in order.
 </li>
 <li>
 Monitor and reconcile travel expenses and ensure compliance with company policies.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Effectively communicate with clients, employees, and visitors to address inquiries and provide information.
 </li>
 <li>
 Handle and distribute incoming and outgoing mail and packages.
 
 
 </li>
 </ul>
 
 Calendar Management
 
 
 
 <ul>
 <li>
 Assist in managing calendars for management.
 </li>
 <li>
 Schedule appointments and meetings, ensuring efficient use of their time.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in the same field is preferable.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 R-2408P-2700
</div>

Executive - Operations

YO IT CONSULTING

<div>Role: Associate Director / Director &ndash; Internal Audit (Insurance) 
Location: Riyadh, Saudi Arabia 
Experience: 10 to 15 Years 
Annual Compensation: USD 112,000 to USD 135,000
Mandatory Skills: Internal Audit, Risk Management, Financial Services, Insurance
Skills &amp; Competencies: 
Mandatory 5 years of experience in a consulting environment. 
GCC market experience is highly desirable. 
Strong knowledge of Internal Audit, Risk methodologies, and the FS regulatory landscape. 
Expertise across Asset Management, Insurance, Banking, and Investments. 
Solid understanding of Corporate Governance, SOX, COSO, Risk &amp; Controls. 
Excellent analytical, communication, stakeholder management, and presentation skills. 
Knowledge of emerging technologies and industry trends. 
Bilingual candidates preferred. 
 
About the Role: We are hiring an experienced Associate Director / Director for a leading consulting firm in Riyadh. The ideal candidate should bring strong expertise in Insurance portfolio management, Financial Services consulting, and client account leadership within the GCC region.
<div>Key Responsibilities: 
A. Client &amp; Relationship Management: 
<ul><li>Build, manage, and grow senior-level client relationships across Insurance, Payments &amp; FinTech, and Capital Markets.</li><li>Ensure high client satisfaction, strong retention, and YoY portfolio growth.</li><li>Manage strategic account portfolios and drive cross-sell/upsell opportunities.</li></ul></div>
<div>B. Project Delivery &amp; Engagement Leadership: 
<ul><li>Oversee end-to-end delivery of engagements, ensuring adherence to scope, timelines, budgets, and quality standards.</li><li>Deliver measurable client impact&mdash;efficiency improvements, cost reduction, productivity gains, and revenue uplift.</li><li>Maintain engagement economics including billing, receivables, and team utilization.</li></ul></div>
<div>C. Thought Leadership &amp; Internal Contributions: 
<ul><li>Publish thought-leadership articles, whitepapers, and industry PoVs.</li><li>Build internal intellectual capital through reusable frameworks, methodologies, and accelerators.</li><li>Strengthen overall brand presence in the market.</li></ul></div>
<div>D. Team Leadership &amp; Operations: 
<ul><li>Build, lead, and mentor consulting teams.</li><li>Review deliverables and ensure compliance with client expectations and contractual obligations.</li><li>Collaborate with Finance, Operations, and central teams to meet internal governance needs.</li></ul></div>
<div>E. Strategic Problem-Solving: 
<ul><li>Solve complex client challenges using structured problem-solving approaches.</li><li>Develop differentiated offerings in financial services strategy, regulatory change, digital transformation, and risk.</li></ul></div></div>

Associate Director / Director – Internal Audit (Insurance)

<div>Commercial Director
The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. 
 
 
What will I be doing? 
The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.
The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.
A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:
<ul><li>Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li>
<li>Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li>
<li>Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li>
<li>Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li>
<li>Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li>
<li>Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li>
<li>Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.</li>
<li>Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li>
<li>Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li>
<li>Participate in the leadership activity of the Hotel and Region.</li>
</ul>What are we looking for? 
A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.</li>
<li>Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li>
<li>3+ experience working in a collaborative/matrixed environment</li>
<li>3+ years working with departmental financial data to make strategic/tactical decisions</li>
<li>3+ years of experience evaluating and identifying business opportunities for a business</li>
<li>At least 3 years of experience managing a sales or commercial team</li>
<li>Fluent in English</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>3+ years working in a multi-complex hotel/travel industry environment</li>
<li>Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li>
<li>Local language, strong attribute to have</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Commercial Director

Explore 1852+ Director of operations in Riyadh this March. Find roles across top companies and apply now to boost your career.