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director of operations

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a motivated and detail-oriented Associate Director - Operational Readiness to support the delivery of operational readiness initiatives for world-class entertainment and cultural projects. In this role, you will play an essential part in coordinating cross-functional readiness activities, monitoring operational preparedness, and helping ensure smooth project launches that align with Qiddiya's vision and high standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and execution of operational readiness plans to guarantee successful project openings
 </li>
 <li>
 Collaborate closely with project, operations, and training teams to integrate operational requirements and readiness milestones
 </li>
 <li>
 Assist in conducting readiness assessments, identifying gaps, risks, and areas for improvement, and recommend corrective actions
 </li>
 <li>
 Help coordinate and manage training programs for operational staff to ensure optimal preparedness
 </li>
 <li>
 Monitor key performance indicators (KPIs) related to operational readiness and provide regular updates to senior leadership
 </li>
 <li>
 Facilitate communication and alignment between stakeholders to promote a unified approach to operational readiness
 </li>
 <li>
 Contribute to developing best practices, tools, and processes to enhance efficiency and effectiveness of readiness efforts
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field
 </li>
 <li>
 At least 5-7 years of experience in operational readiness, project management, or operations within entertainment, hospitality, or large-scale project environments
 </li>
 <li>
 Proven ability to coordinate cross-functional teams and manage complex project timelines
 </li>
 <li>
 Strong analytical skills with a problem-solving mindset and attention to detail
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate effectively with a range of stakeholders
 </li>
 <li>
 Experience in organizing training programs and operational readiness activities is highly desirable
 </li>
 <li>
 Proficiency in project management tools and methodologies
 </li>
 <li>
 Understanding of the regional market and cultural context is an advantage
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Associate Director - Operational Readiness

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking a highly skilled Director of Operational Readiness to lead the planning, coordination, and execution of operational strategies for large-scale entertainment and cultural developments. This role is integral to ensuring that all new projects are fully prepared for launch with efficient operations, well-trained staff, and superior customer experiences, aligning with the company's vision to create a world-class destination.
Responsibilities<ul><li>
Develop and implement comprehensive operational readiness plans for upcoming projects to ensure seamless opening phases.</li><li>
Coordinate cross-departmental efforts including construction, operations, training, and safety teams to align readiness goals.</li><li>
Conduct readiness assessments and audits to identify risks and operational gaps, deploying mitigation strategies accordingly.</li><li>
Lead the development and delivery of training programs to prepare operational teams and support staff.</li><li>
Establish key performance indicators (KPIs) to measure operational readiness and track progress.</li><li>
Engage with stakeholders and partners to maintain alignment with strategic objectives and operational standards.</li><li>
Drive continuous improvement initiatives based on readiness metrics and feedback.</li></ul> 

Requirements<ul><li> 
Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related discipline; Master&rsquo;s degree preferred.</li><li>Minimum of 8 years of progressive experience in operational readiness or operations management, ideally within the entertainment, hospitality, or large infrastructure projects.</li><li>Proven leadership capabilities in managing multi-disciplinary teams and complex project environments.</li><li>Strong analytical skills with experience in readiness assessment, risk management, and process optimization.</li><li>Excellent communication and stakeholder management skills at all organizational levels.</li><li>Demonstrated ability to develop effective training programs and foster staff readiness.</li><li>Knowledge of relevant regulatory standards and industry best practices.</li><li>Familiarity with the Saudi market and cultural context is an advantage.</li></ul> 
Benefits 
Comprehensive benefits package</div>

Director - Operational Readiness

<div>The Director of IT/OT Network &amp; Security Operations is a critical leadership role within City Operations IT, responsible for the end-to-end management, reliability, and security of Qiddiya&rsquo;s converged IT and Operational Technology (OT) infrastructure.
As Qiddiya transitions from construction to operations, this role will lead operational readiness, infrastructure acceptance, and the ongoing management of city-wide digital platforms, including fiber networks, active network equipment, smart city systems, and physical security networks (VMS, ACS, CCTV).
The role serves as a key bridge between enterprise IT and industrial OT environments, ensuring seamless integration, high availability, and a robust cybersecurity posture across all city operations. It requires deep technical expertise in network architecture and security, alongside strong vendor management and cross-functional leadership to collaborate effectively with QTECH, MDU, District Master Developers, and third-party operators.
Key Responsibilities1. Operational Leadership &amp; Strategy<ul><li>
Lead the IT/OT Network and Security Operations function for Qiddiya City IT Operations.
</li><li>Define and execute the operational strategy for converged IT/OT environments, aligned with the City Operations Target Operating Model (TOM) and Qiddiya&rsquo;s digital vision.
</li><li>Establish and manage interfaces with the Network Operations Center (NOC) and Security Operations Center (SOC) for city-level infrastructure.
</li><li>Define, monitor, and enforce SLAs, KPIs, and performance metrics across internal teams and external service providers.
</li></ul>2. Infrastructure &amp; Network Operations<ul><li>
Oversee day-to-day operations, maintenance, and optimization of city-wide network infrastructure, including fiber backbone, MMRs, MDCs, and active network components.
</li><li>Manage the operational lifecycle of OT networks supporting smart city use cases across utilities, transportation, and facility management.
</li><li>Ensure high availability, resilience, and redundancy of critical network topologies supporting city operations.
</li><li>Lead incident management, root cause analysis, and resolution of complex IT/OT network issues.
</li></ul>3. Security Operations &amp; Governance<ul><li>
Oversee operational security systems and their supporting network infrastructure.
</li><li>Implement and monitor cybersecurity controls across OT environments, including network segregation, access control, and threat detection, aligned with QTECH cybersecurity standards.
</li><li>Coordinate vulnerability assessments, penetration testing, and security audits for city infrastructure.
</li><li>Ensure compliance with national cybersecurity regulations (e.g., NCA) and internal Qiddiya policies.
</li></ul>4. Transition, Handover &amp; Acceptance<ul><li>
Act as the primary City Operations IT authority for the acceptance and handover of network and security infrastructure from QTECH, MDU, and District Master Developers.
</li><li>Define operational readiness criteria, testing protocols, and documentation standards for onboarding new assets.
</li><li>Participate in design reviews to ensure operational, maintainability, and security requirements are embedded early in the lifecycle.
</li></ul>5. Vendor &amp; Stakeholder Management<ul><li>
Manage relationships and operational contracts with neutral hosts, data center operators, and managed service providers.
</li><li>Collaborate closely with QTECH Design teams to ensure alignment on architecture, shared services, and governance frameworks.
</li><li>Engage with Business Units (e.g., Transport, Utilities, Security) to ensure IT/OT infrastructure meets operational and use-case requirements.</li></ul> 

Requirements 
 
Education<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Telecommunications, Cybersecurity, or a related engineering discipline.
</li></ul>Experience<ul><li>
12&ndash;15 years of progressive experience in network engineering, IT/OT operations, and cybersecurity, including at least 5 years in a senior leadership role.
</li><li>Proven track record in managing large-scale, mission-critical infrastructure within complex environments such as smart cities, giga-projects, utilities, or industrial sectors.
</li><li>Extensive experience bridging IT and OT environments, with a strong understanding of industrial control systems (ICS), SCADA, and IoT network architectures.
</li><li>Demonstrated experience in transitioning infrastructure from construction and delivery phases into stable, live operations.
</li></ul>Technical Skills &amp; Certifications<ul><li>
Deep expertise in network routing, switching, and topology design (e.g., Cisco, Juniper, or equivalent technologies).
</li><li>Strong knowledge of OT cybersecurity standards and frameworks (e.g., IEC 62443, NIST).
</li><li>Experience with physical security network infrastructure, including CCTV, VMS, and ACS systems.
</li><li>Relevant industry certifications are highly desirable, such as:
</li><li><ul><li>Networking: CCIE, JNCIE, or equivalent.
</li><li>Security: CISSP, CISM, GICSP, or equivalent.
</li><li>Service Management: ITIL v4.
</li></ul></li></ul>Core Competencies<ul><li>
Strategic thinker with strong problem-solving and decision-making capabilities.
</li><li>Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams and executive leadership.
</li><li>Ability to operate effectively in ambiguous, fast-paced, and evolving environments.
</li><li>Strong vendor management and contract negotiation expertise.</li></ul></div>

Director - City OPS IT/OT Network and Security Operations (DEL3)

MCG Talent

<div>
 
 
 About the Client
 
 
 
 Our client is a leading global marketing and communications network with a strong footprint across the Middle East. Known for delivering integrated, data-driven, and creatively led solutions, the organization partners with some of the region&rsquo;s most prominent brands and institutions.
 
 
 
 
 
 
 The Role
 
 
 
 Our client is seeking a commercially driven and strategically minded Managing Director to lead and expand operations in Saudi Arabia. This role requires a seasoned leader with deep market expertise, strong client relationships, and a proven track record of driving growth within the Kingdom.
 
 
 
 
 
 The Managing Director will be responsible for overseeing business performance, leading multidisciplinary teams, strengthening client partnerships, and positioning the agency as a market leader in KSA.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Define and execute the agency&rsquo;s vision and growth strategy in Saudi Arabia aligned with regional and global objectives
 </li>
 <li>
 Identify new business opportunities, partnerships, and revenue streams within the KSA market
 </li>
 <li>
 Act as a senior advisor to clients on brand, communications, and transformation strategies
 </li>
 </ul>
 
 
 Business Growth &amp; Commercial Performance
 
 
 <ul>
 <li>
 Drive revenue growth, profitability, and overall financial performance
 </li>
 <li>
 Lead new business development efforts, including pitching and client acquisition
 </li>
 <li>
 Expand and diversify the client portfolio across key sectors in Saudi Arabia
 </li>
 </ul>
 
 
 Client Leadership
 
 
 <ul>
 <li>
 Build and maintain strong relationships with C-level stakeholders and key decision-makers
 </li>
 <li>
 Ensure delivery of high-quality, integrated marketing and communications solutions
 </li>
 <li>
 Champion client satisfaction, retention, and long-term partnerships
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Oversee day-to-day operations, ensuring efficiency, scalability, and delivery excellence
 </li>
 <li>
 Implement best practices across processes, governance, and performance management
 </li>
 <li>
 Ensure alignment with regional and global standards
 </li>
 </ul>
 
 
 Team Leadership &amp; Culture
 
 
 <ul>
 <li>
 Lead, inspire, and develop a high-performing team across strategy, creative, and client servicing
 </li>
 <li>
 Foster a collaborative, innovative, and performance-driven culture
 </li>
 <li>
 Attract, retain, and mentor top talent in the Saudi market
 </li>
 </ul>
 
 
 Market Expertise &amp; Representation
 
 
 <ul>
 <li>
 Act as a key spokesperson and representative of the agency in Saudi Arabia
 </li>
 <li>
 Leverage deep understanding of local culture, consumer behavior, and regulatory landscape
 </li>
 <li>
 Stay ahead of industry trends, particularly in digital transformation, media, and communications
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 12&ndash;18+ years of experience in advertising, marketing, or communications, with significant leadership exposure
 </li>
 <li>
 Proven experience leading business operations in Saudi Arabia or the GCC, with strong knowledge of the KSA market
 </li>
 <li>
 Demonstrated success in driving revenue growth and managing P&amp;L
 </li>
 <li>
 Strong network of senior client relationships within Saudi Arabia
 </li>
 <li>
 Experience leading integrated campaigns across creative, digital, media, and data
 </li>
 <li>
 Exceptional leadership, communication, and stakeholder management skills
 </li>
 <li>
 Entrepreneurial mindset with a hands-on, results-driven approach
 </li>
 </ul>
 
 
</div>

Managing Director (Creative and Advertising)

Lumi | لومي

<div>
 
 About:
 
 
 We are looking for a proactive and detail-oriented Operations Control Officer to act as the central control point for operational requests, ensuring efficient ticket handling, SLA adherence, and seamless coordination across the Call Center, branches, and internal departments, while driving service excellence and continuous improvement.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Manage all operational and back-office tickets (internal and external), ensuring timely resolution within SLAs.
 </li>
 <li>
 Act as the central control point for requests by validating, redirecting, or escalating when required.
 </li>
 <li>
 Handle customer complaints and escalations across non-call channels, ensuring proper resolution and documentation.
 </li>
 <li>
 Coordinate with branches, IT, and internal teams to ensure smooth and efficient service delivery.
 </li>
 <li>
 Monitor SLA performance and identify bottlenecks or delays in ticket handling.
 </li>
 <li>
 Prepare daily and weekly reports, analyzing trends and highlighting recurring issues.
 </li>
 <li>
 Provide actionable insights and recommendations to improve operational performance.
 </li>
 <li>
 Identify workflow inefficiencies and support process improvement and automation initiatives.
 </li>
 <li>
 Ensure quality, accuracy, and compliance with internal policies and procedures.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 3&ndash;6 years of experience in Customer Service or operations.
 </li>
 <li>
 English Language.
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 </ul>
 
 
 
</div>

Sr. Operation Support Officer

Rgheeb

<div>Rgheeb is partnering with a leading company in the water solutions and desalination sector to identify a dynamic and experienced Chief Operating Officer (COO) to join their executive leadership team.
In this critical role, you will oversee the company&rsquo;s end-to-end operations across manufacturing, water treatment solutions, and operations &amp; maintenance (O&amp;M) activities. You will be responsible for driving operational excellence, optimizing processes, and leading performance improvement initiatives across all business units.
Working closely with the CEO and executive team, you will play a key role in shaping and executing the company&rsquo;s strategic direction, enhancing operational efficiency, strengthening market position, and ensuring sustainable financial performance.
The ideal candidate will bring a strong background in the water treatment, desalination, or industrial utilities sector, with proven experience in managing complex operations, leading multidisciplinary teams, and delivering results in a highly technical and regulated environment.
Responsibilities
Strategic Leadership &amp; Market Growth<ul><li><ul><li>
Visionary Planning: Design and implement a comprehensive multi-year corporate strategy that leverages Saudi Arabia&rsquo;s growing water security needs and incentives for localized manufacturing.</li><li>
Market Expansion: Develop and secure valuable partnerships within the Municipal (NWC/SWCC), Industrial (Aramco/Ma&rsquo;aden), and Commercial sectors.</li><li>
Financial Stewardship: Take full responsibility for P&amp;L, driving sustainable revenue growth, enhancing Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA), and managing capital expenditures (CAPEX) for facility improvements.</li></ul></li></ul>
Manufacturing &amp; Engineering Oversight<ul><li><ul><li>
Industrial Production: Manage the complete fabrication and assembly processes for advanced desalination and treatment technologies, including Reverse Osmosis (RO), Multi-Effect Distillation (MED), Multi-Stage Flash (MSF), and Sewage Treatment Plants (STP).</li><li>
Specialty Chemicals Division: Lead the manufacturing and distribution of specialized water treatment chemicals, optimizing supply chains for raw materials and ensuring the effectiveness of formulations such as antiscalants, biocides, and coagulants.</li><li>
R&amp;D &amp; Innovation: Promote the adoption of sustainable technologies, including solar-powered desalination and high-efficiency membrane systems, to sustain a competitive technological advantage.</li></ul></li></ul>
. Operations &amp; Maintenance (O&amp;M)<ul><li><ul><li>
Service Excellence: Ensure all commissioned plants consistently meet or surpass contractual Key Performance Indicators (KPIs) related to water quality, uptime, and energy efficiency.</li><li>
Lifecycle Management: Implement advanced asset management and preventive maintenance programs to maximize infrastructure lifespan and reduce operational risks.</li><li>
Localization (Saudization): Lead &quot;Local Content&quot; initiatives to ensure the organization complies with or exceeds In-Kingdom Total Value Add (IKTVA) and National Center for Environmental Compliance (NCEC) standards through workforce development and local procurement.</li></ul></li></ul>
Compliance, HSE &amp; Quality<ul><li><ul><li>
Regulatory Alignment: Act as the ultimate authority on compliance with the National Center for Environmental Compliance (NCEC) and other Saudi regulatory requirements.</li><li>
Safety Culture: Foster a &quot;Zero Harm&quot; mindset by enforcing stringent Health, Safety, and Environmental (HSE) protocols across all plant locations and chemical laboratories.</li><li>
Quality Standards: Uphold the highest standards of ISO certification and international engineering quality for all manufactured products and chemical outputs.</li></ul></li></ul>
Stakeholder &amp; Relationship Management<ul><li><ul><li>
Executive Liaison: Serve as the key point of contact for government agencies, private developers, and major industrial partners.</li><li>
Strategic Partnerships: Negotiate and oversee global collaborations with equipment vendors and chemical suppliers to secure advantageous trading terms and exclusive distribution agreements.</li></ul></li><li>
Talent Leadership: Manage a diverse team of engineers and professionals, cultivating a high-performance culture grounded in technical expertise and accountability.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Chemical, Mechanical, or. An MBA is strongly preferred.</li><li>
15+ years in the water/desalination sector, with a minimum of 5 years in a Chief Operating Officer</li><li>
Comprehensive knowledge of the Saudi Arabian regulatory landscape, procurement laws, and the technical standards of SWCC and NWC.</li><li>
Proven ability to manage both &quot;Hard Engineering&quot; (EPC/O&amp;M) and &quot;Specialty Chemicals&quot; (Formulations/Trading) business units.</li></ul></div>

Chief Operating Officer (COO) - Water Solutions

Confidential

<div>
 
 We are looking for a highly experienced and strategic
 
 Vice President of Operations
 
 to lead and optimize the performance of multiple projects and business units. This role is responsible for driving operational excellence, ensuring efficient project delivery, and enhancing overall business performance. The ideal candidate brings strong leadership, commercial acumen, and extensive experience within
 
 construction, infrastructure, or landscape sectors
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Provide strategic leadership across all operational functions, ensuring alignment with company objectives
 </li>
 <li>
 Oversee full project lifecycle execution, ensuring delivery within
 
 time, budget, quality, and safety standards
 
 </li>
 <li>
 Establish and implement operational frameworks, policies, and KPIs to improve efficiency and performance
 </li>
 <li>
 Lead resource planning across multiple projects, including manpower, equipment, and materials
 </li>
 <li>
 Drive cost optimization strategies and monitor overall financial performance of operations
 </li>
 <li>
 Ensure compliance with all
 
 safety, quality, and regulatory requirements
 
 across project sites
 </li>
 <li>
 Lead and develop senior project teams, including performance management and mentoring
 </li>
 <li>
 Build and maintain strong relationships with clients, consultants, and key stakeholders
 </li>
 <li>
 Oversee procurement strategies, subcontractor performance, and vendor management
 </li>
 <li>
 Implement robust risk management processes to identify and mitigate operational risks
 </li>
 <li>
 Monitor project performance through reporting, audits, and regular site engagement
 </li>
 <li>
 Support business development and tendering efforts with operational input and execution strategies
 </li>
 <li>
 Champion continuous improvement initiatives to enhance operational excellence
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Civil Engineering, Construction Management
 
 , or related discipline (Master&rsquo;s preferred)
 </li>
 <li>
 
 20+ years of experience
 
 in operations leadership within construction, infrastructure, or landscape industries
 </li>
 <li>
 Proven track record managing
 
 large-scale, multi-project operations
 
 </li>
 <li>
 Strong leadership, strategic thinking, and decision-making capabilities
 </li>
 <li>
 In-depth knowledge of project delivery, commercial management, procurement, and quality systems
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills
 </li>
 <li>
 Demonstrated ability to lead high-performing teams and drive organizational success
 </li>
 </ul>
 
 
</div>

Vice President Operations

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