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operations lead (director)

director of operations

Qiddiya Investment Company

<div>The Director &ndash; Asset Application Operations is responsible for managing the operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio. This includes Vista and VGS ticketing and point-of-sale platforms, Maximo, ERD/Yardi, and all park- and complex-related applications, ensuring system availability, data accuracy, revenue integrity, and compliance with safety, leasing, and PCI DSS standards.
The role oversees ticketing, guest-facing, maintenance, leasing, and QHSE application operations to maintain guest experience continuity, asset reliability, lifecycle visibility, and operational integration across parks, sports, entertainment, and complex venue
Key Responsibilities<ul><li>
Manage day-to-day operations of Vista and VGS ticketing, admission, and point-of-sale platforms across Qiddiya entertainment venues.
</li><li>Govern product, pricing, capacity, promotions, and season-pass configurations through controlled change management.
</li><li>Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
</li><li>Oversee daily reconciliation of ticketing and POS revenue with Finance.
</li><li>Ensure PCI DSS compliance for payment processing and cardholder data.
</li><li>Lead peak-day, major-event, and degraded-mode operational readiness, including load testing and command center support.
</li><li>Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
</li><li>Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
</li><li>Maintain standardized master data for assets, locations, tenants, and contracts.
</li><li>Manage release calendars and outage windows to minimize operational disruption.
</li><li>Oversee operations of all park and complex applications, including F&amp;B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications.
</li><li>Maintain the application portfolio, support model, and venue-specific SLAs.
</li><li>Coordinate major incident management and event-day operational support with Park Operations.
</li><li>Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare.
</li><li>Ensure QHSE checklists, incident records, and corrective actions are maintained within applications.
</li><li>Prepare and maintain audit-ready documentation, including SOPs, operational controls, and supporting evidence.
</li><li>Monitor statutory inspections, certifications, renewals, and compliance dashboards.
</li><li>Collaborate with Safety and Engineering teams to enhance workflows and compliance processes.
</li><li>Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance.
</li><li>Oversee reconciliation of ERD revenue with Finance and resolve discrepancies.
</li><li>Maintain application governance controls, including access, change, and data quality management.
</li><li>Ensure operational documentation, knowledge bases, and support procedures remain current.
</li><li>Manage vendor support queues and prioritize issues based on business criticality.
</li><li>Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals.
</li><li>Manage UAT planning, execution, approvals, and release readiness.
</li>Monitor vendor SLAs, escalation processes, and service handovers across application support teams. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's preferred.
</li><li>10+ years of experience in asset, park, or ticketing application operations.
</li><li>ITIL certification or equivalent required.
</li><li>Experience with Maximo and ERD/Yardi.
</li><li>Experience with Vista and VGS ticketing and POS platforms.
</li><li>Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
</li><li>Knowledge of PCI DSS, revenue reconciliation, and audit compliance.
</li><li>Experience managing major incidents, 24/7 operations, and event readiness.
</li><li>Experience with QHSE processes, vendor management, and SLA governance.
</li><li>Entertainment, theme park, or real estate industry experience preferred.</li></ul></div>

Director - Asset Application Operations

Fendi

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals
</div><div><h3 class="jobSectionHeader">Job responsibilities
 </h3>Main Responsibilities
<ul><li>Lead individual sales and achieve performance targets and KPIs
</li><li>Engage in upselling, cross selling and multiple selling for all product categories
</li><li>Grant an outstanding service to the clients in compliance with the company guidelines
</li><li>Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
</li><li>Manage customer service quality, to meet customer expectations by offering professionalism and human touch
</li><li>Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
</li><li>Support the store operations activities.
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3>Profile
<ul><li>2+ years&rsquo; experience in Fashion/Luxury sales
</li><li>Bachelor&rsquo;s Degree or equivalent is preferred
</li><li>Passion for retail and fashion trends
</li><li>Excellent communication skills, self-reliant, friendly and patient
</li><li>Organization, professionalism, self-confidence
</li><li>Fluent English, additional languages will be a pl
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">FENDI
 
MAISON
 
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
 
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
 
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div>

Client Advisor - Part timer

Surbana Jurong Private Limited

<div><ul><li>A global multidisciplinary consultancy with 16,500+ professionals across 40+ countries</li><li>
Delivering world-class infrastructure, buildings, and environmental solutions</li><li>
Be a part of shaping our business and driving innovation initiatives</li></ul>
About SJ: 
Surbana Jurong Group (SJ) is a global urban, infrastructure, and engineering consulting firm with a strong presence across the Middle East, Asia, and Africa. We deliver integrated solutions across transport, ports, marine, energy, and large-scale infrastructure developments.
About the Role: 
We are supporting a major PMC bid for a large-scale port and mining infrastructure development in Oman and are seeking an experienced Project Director / Team Leader to lead the multidisciplinary supervision team. 
The role will act as the Client&rsquo;s representative under FIDIC (Engineer), overseeing design review, construction supervision, and contract management across marine, port, and mine infrastructure works.
Key Responsibilities:<ul><li>
Lead and manage the PMC team and act as the primary Client interface</li><li>
Oversee construction supervision for port, marine, and mine works</li><li>
Coordinate multi-disciplinary engineering teams and contractors</li><li>
Ensure compliance with technical, contractual, and safety standards</li><li>
Lead progress reporting, stakeholder coordination, and project governance</li><li>
Oversee integration of breakwater, berths, MHS, utilities, and quarry operations</li></ul>
Mandatory Requirements:<ul><li>
Degree in Civil Engineering (Master&rsquo;s in Marine/Ports preferred)</li><li>
Minimum 20+ years experience, with 10+ years in port/marine projects</li><li>
Proven experience as Project Director / Team Leader on major port projects</li><li>
Strong knowledge of FIDIC contracts (Yellow Book preferred)</li><li>
Experience managing EPC/PMC construction supervision</li><li>
Fluent in English</li></ul>
Why Join SJ Group? 
Join a global, multidisciplinary consultancy shaping sustainable, people-centric environments across 40+ countries. Work with world-class teams and contribute to impactful infrastructure and urban development projects across the region while embracing digital innovation and AI-driven delivery.
All recruitment activities go through our internal Talent Acquisition Team, and currently, this role doesn&rsquo;t require agency input.
Please do not forward resume directly to SJ employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.
Only shortlisted candidates will be notified
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!</div>

Team Leader / Project Director

Confidential Government

<div>
 
 
 Role Overview
 
 
 
 We are seeking an experienced
 
 Executive Director of Human Capital Operations
 
 to lead and oversee all HR operational functions across a large and dynamic workforce. This role is responsible for ensuring the effective delivery of payroll, employee relations, HR administration, workforce operations, and employee services while maintaining operational excellence and compliance.
 
 
 The successful candidate will have extensive experience managing HR operations for large employee populations and a strong understanding of workforce governance, employee lifecycle management, payroll operations, and employee relations within complex organizations.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead and oversee all Human Capital Operations functions, including Payroll, Employee Relations, Personnel Administration, and Employee Services.
 </li>
 <li>
 Ensure the accurate and timely execution of payroll processes and compliance with labor regulations and organizational policies.
 </li>
 <li>
 Develop and implement scalable HR operational frameworks capable of supporting large employee populations.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), operational KPIs, and governance standards across HR Operations.
 </li>
 <li>
 Oversee employee lifecycle processes including onboarding, contract administration, transfers, promotions, leave management, and offboarding.
 </li>
 <li>
 Lead employee relations initiatives and ensure the effective resolution of employee cases and workplace matters.
 </li>
 <li>
 Partner with HR Centers of Excellence and business leaders to ensure operational alignment and workforce effectiveness.
 </li>
 <li>
 Drive process optimization, automation, and continuous improvement initiatives across HR Operations.
 </li>
 <li>
 Ensure data integrity, reporting accuracy, and workforce compliance across HR systems.
 </li>
 <li>
 Manage and develop high-performing HR Operations teams.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, Law, or a related field.
 </li>
 <li>
 Master's degree preferred.
 </li>
 <li>
 
 12+ years of progressive Human Resources experience, including at least 5 years in a senior HR Operations leadership role.
 
 </li>
 <li>
 Proven experience managing HR Operations for organizations with
 
 3,000+ employees
 
 .
 </li>
 <li>
 Extensive experience overseeing payroll operations, employee relations, and personnel administration.
 </li>
 <li>
 Strong knowledge of labor laws, HR governance, compliance, and workforce administration.
 </li>
 <li>
 Experience supporting large-scale workforces, preferably within education, public sector, or labor-intensive organizations.
 </li>
 <li>
 Demonstrated success in establishing operational controls, service delivery models, and HR process improvements.
 </li>
 <li>
 Strong leadership, stakeholder management, and problem-solving capabilities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 
 Experience supporting large teacher populations, school networks, universities, or education organizations.
 
 
 Experience managing HR Operations during periods of rapid workforce growth and high-volume recruitment.
 
 
 Exposure to workforce planning and performance governance frameworks is considered an advantage.
 
 
 
 
 
 
 Key Competencies
 
 
 
 HR Operations Leadership
 
 
 Payroll Management
 
 
 Employee Relations
 
 
 Workforce Administration
 
 
 HR Governance &amp; Compliance
 
 
 Operational Excellence
 
 
 HR Service Delivery
 
 
 Process Improvement &amp; Automation
 
 
 Workforce Analytics
 
 
 Stakeholder Management
 
</div>

HC Operations Executive Director

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
Position Summary
The Director of Viaduct, Stations and Tunnels (VST) leads the client-side delivery of this D&amp;B package of civil infrastructure, including viaducts, stations, tunnels, shafts, portals, and associated works. The role is responsible for the successful planning, integrated design, delivery, testing, commissioning, handover, and operational readiness of the package associated with a major new metro railway programme. 
The role will act as the Owner&rsquo;s lead representative for all Viaduct, Stations and Tunnels scope, ensuring that they are coordinated and integrated with the DRSS package and that the metro system overall is delivered safely, efficiently, and in accordance with operational, technical, regulatory, and programme requirements. 
A key challenge of the role is managing complex interfaces between railway systems, civil infrastructure, operational assets, utility providers, government stakeholders, developers, future operators, and contractors within a rapidly developing city where some surrounding infrastructure is operational while other assets remain under design and construction. 
The VST Director works closely with the separate Depot, Rolling Stock and Systems (DRSS) package to achieve the overall integrated delivery outcome across both packages, and subsequent delivery to the Operator/Maintainer. This includes managing complex design interfaces across packages, regulatory bodies, utility providers and adjacent asset owners. 
The role also leads, develops, and supports a high-performing team, setting clear expectations, building capability, and fostering a collaborative culture focused on safety, accountability, and successful project outcomes.
Key Responsibilities<ul><li>
Lead delivery of all VST civil infrastructure works, ensuring compliance with scope, schedule, budget, quality, and safety objectives.</li><li>
Oversee contractor performance, construction progress, risk management, and change control.</li><li>
Manage interfaces between civil works, systems, rolling stock, utilities, existing infrastructure, and third-party stakeholders.</li><li>
Build and maintain relationships with government entities, regulatory authorities, utility providers, and developers.</li><li>
Ensure construction delivery aligns with approved designs, operational requirements, and asset handover objectives.</li><li>
Drive resolution of technical, contractual, stakeholder, and construction-related issues.</li><li>
Support testing, commissioning, operational readiness, and transition into operations.</li><li>
Provide executive reporting, governance, and strategic decision-making support.</li></ul> 
Requirements 
<ul><li>
Bachelor's degree in Civil Engineering, Structural Engineering, Construction Management, or a related discipline.</li><li>
Minimum 20 years of experience in major infrastructure delivery, including 15 years in senior leadership roles.</li><li>
Proven experience delivering metro, railway, or major transportation infrastructure projects, including stations, tunnels, and elevated structures.</li><li>
Experience working within the Middle East region.</li><li>
Strong expertise in programme delivery, interface management, stakeholder engagement, risk management, and contract administration.</li><li>
Chartered Engineer status or equivalent professional accreditation preferred.</li><li>
Experience in client-side leadership roles and mega-projects exceeding USD 4 billion is highly desirable.</li></ul></div>

Director - Viaduct, Stations and Tunnels - 20004753 - DA3

muvi Cinemas

<div>
 
 
 Job Title: Cybersecurity Engineer
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Company:
 
 Muvi Cinemas
 
 
 
 Role Overview:
 
 
 
 We are seeking a highly skilled and proactive Cybersecurity Engineer to join the IT Department at Muvi Cinemas and protect the organization's networks, systems, applications, and data from cyber threats. Reporting to the Director of TechOps, the role is responsible for designing, implementing, and maintaining security infrastructure, identifying vulnerabilities, responding to security incidents, implementing security controls, and ensuring compliance with cybersecurity frameworks and regulatory requirements. This position plays a critical role in safeguarding Muvi Cinemas' digital assets, customer data, point-of-sale systems, and entertainment technology platforms while ensuring adherence to Saudi National Cybersecurity Authority (NCA) regulations and international security standards.
 
 
 
 Key Responsibilities:
 
 
 
 
 Security Infrastructure &amp; Architecture
 
 
 <ul>
 <li>
 Design, implement, and manage cybersecurity infrastructure including firewalls, intrusion detection/prevention systems (IDS/IPS), SIEM, endpoint protection, and network security solutions.
 </li>
 <li>
 Develop and maintain security architecture aligned with Muvi Cinemas' business requirements, industry best practices, and regulatory standards.
 </li>
 <li>
 Deploy and configure security tools across on-premises, cloud, and hybrid environments supporting cinema operations, ticketing systems, and corporate infrastructure.
 </li>
 <li>
 Implement network segmentation, zero-trust architecture, and defense-in-depth strategies to protect critical assets including POS systems, customer databases, and entertainment platforms.
 </li>
 <li>
 Evaluate and recommend new security technologies, tools, and solutions to enhance the organization's security posture.
 </li>
 <li>
 Manage and optimize security information and event management (SIEM) platforms for real-time monitoring and threat detection.
 </li>
 </ul>
 
 
 Vulnerability Management &amp; Penetration Testing
 
 
 <ul>
 <li>
 Conduct regular vulnerability assessments and penetration testing across networks, systems, applications, and infrastructure.
 </li>
 <li>
 Identify, classify, and prioritize security vulnerabilities based on risk severity and business impact.
 </li>
 <li>
 Develop and track remediation plans with system owners and IT teams to address identified vulnerabilities.
 </li>
 <li>
 Perform security code reviews and application security assessments for web applications, mobile apps, and customer-facing platforms.
 </li>
 <li>
 Manage vulnerability scanning tools and maintain vulnerability databases and tracking reports.
 </li>
 <li>
 Conduct red team/blue team exercises and adversary simulations to test organizational defenses.
 </li>
 </ul>
 
 
 Security Operations &amp; Incident Response
 
 
 <ul>
 <li>
 Monitor security events, alerts, and logs using SIEM and security monitoring tools to detect and respond to threats in real-time.
 </li>
 <li>
 Lead incident response activities including identification, containment, eradication, recovery, and post-incident analysis.
 </li>
 <li>
 Develop and maintain incident response plans, playbooks, and escalation procedures.
 </li>
 <li>
 Conduct forensic investigations and root cause analysis for security incidents and breaches.
 </li>
 <li>
 Coordinate with internal teams and external partners during security incidents.
 </li>
 <li>
 Prepare incident reports and present findings and recommendations to management.
 </li>
 </ul>
 
 
 Data Protection &amp; Privacy
 
 
 <ul>
 <li>
 Implement data protection controls to safeguard customer personal data, payment card information, and business-sensitive data.
 </li>
 <li>
 Ensure compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements for payment processing and point-of-sale systems.
 </li>
 <li>
 Support data classification, data loss prevention (DLP), and encryption strategies.
 </li>
 <li>
 Monitor and enforce data handling policies across all business units and technology platforms.
 </li>
 <li>
 Ensure compliance with Saudi Personal Data Protection Law (PDPL) and related regulations.
 </li>
 </ul>
 
 
 Network &amp; Endpoint Security
 
 
 <ul>
 <li>
 Manage and maintain network security devices including firewalls, VPNs, WAFs, and proxy servers.
 </li>
 <li>
 Implement and manage endpoint detection and response (EDR) solutions across all corporate and operational endpoints.
 </li>
 <li>
 Monitor network traffic for anomalies, unauthorized access, and potential security threats.
 </li>
 <li>
 Secure wireless networks, IoT devices, and operational technology (OT) systems across cinema locations.
 </li>
 <li>
 Manage access control systems, identity management, and multi-factor authentication (MFA) implementations.
 </li>
 </ul>
 
 
 Cloud Security
 
 
 <ul>
 <li>
 Implement and manage security controls for cloud environments (AWS, Azure, GCP, or similar).
 </li>
 <li>
 Conduct cloud security assessments and ensure proper configuration of cloud services.
 </li>
 <li>
 Monitor cloud workloads, storage, and applications for security threats and compliance.
 </li>
 <li>
 Develop and enforce cloud security policies and governance frameworks.
 </li>
 </ul>
 
 
 Compliance &amp; Regulatory Adherence
 
 
 <ul>
 <li>
 Ensure compliance with Saudi National Cybersecurity Authority (NCA) regulations, Essential Cybersecurity Controls (ECC), and related frameworks.
 </li>
 <li>
 Support compliance with PCI DSS, ISO 27001, NIST, and other applicable security standards.
 </li>
 <li>
 Prepare and maintain documentation for security audits, certifications, and regulatory assessments.
 </li>
 <li>
 Conduct security risk assessments and maintain risk registers.
 </li>
 <li>
 Stay updated on evolving cybersecurity regulations, threats, and industry trends.
 </li>
 </ul>
 
 
 Security Awareness &amp; Training
 
 
 <ul>
 <li>
 Develop and deliver cybersecurity awareness training programs for employees across all Muvi Cinemas locations.
 </li>
 <li>
 Conduct phishing simulations and social engineering exercises to assess and improve organizational security awareness.
 </li>
 <li>
 Create security guidelines, best practices, and communication materials for staff education.
 </li>
 <li>
 Foster a culture of security awareness and responsibility across the organization.
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain comprehensive security documentation including policies, procedures, standards, and guidelines.
 </li>
 <li>
 Prepare regular security reports, dashboards, and metrics for the Director of TechOps and CIO.
 </li>
 <li>
 Document security architectures, configurations, and operational procedures.
 </li>
 <li>
 Track and report on security KPIs, incident trends, and compliance status.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Bachelor's degree in Cybersecurity, Computer Science, Information Technology, Network Engineering, or a related field.
 
 </li>
 <li>
 
 Fluency in English (written and spoken) is mandatory.
 
 </li>
 <li>
 Proficiency in Arabic is preferred.
 </li>
 <li>
 Minimum 3-5 years of experience in cybersecurity engineering, security operations, or information security roles.
 </li>
 <li>
 
 Professional cybersecurity certifications are mandatory (one or more of the following): CEH, CompTIA Security+, CCNA Security, OSCP, GIAC, or equivalent.
 
 </li>
 <li>
 Advanced certifications such as CISSP, CISM, or CCSP are a strong advantage.
 </li>
 <li>
 Strong hands-on experience with security tools including firewalls (Palo Alto, Fortinet, Cisco ASA), SIEM platforms (Splunk, QRadar, Sentinel), IDS/IPS, EDR, and vulnerability scanners.
 </li>
 <li>
 Experience with cloud security (AWS, Azure, or GCP).
 </li>
 <li>
 Knowledge of PCI DSS compliance requirements for payment and retail environments.
 </li>
 <li>
 Familiarity with Saudi NCA Essential Cybersecurity Controls (ECC) and regulatory frameworks.
 </li>
 <li>
 Experience with ISO 27001, NIST Cybersecurity Framework, or similar standards.
 </li>
 <li>
 Strong understanding of networking protocols, operating systems (Windows, Linux), and scripting (Python, Bash, PowerShell).
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Strong technical knowledge of cybersecurity infrastructure and security operations.
 </li>
 <li>
 Excellent analytical, problem-solving, and critical thinking abilities.
 </li>
 <li>
 Proactive threat detection and incident response capabilities.
 </li>
 <li>
 Strong understanding of network security, endpoint security, and cloud security.
 </li>
 <li>
 Data protection and privacy compliance expertise.
 </li>
 <li>
 Excellent communication and documentation skills.
 </li>
 <li>
 Ability to work under pressure and respond to security incidents effectively.
 </li>
 <li>
 Continuous learning mindset and passion for cybersecurity.
 </li>
 <li>
 Team collaboration and cross-functional coordination skills.
 </li>
 <li>
 Professionalism, integrity, and confidentiality.
 </li>
 </ul>
</div>

Cyber Security Engineer

Rawaj - Human Capital Management

<div>Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector.
The PMO Director will lead the Project Management Office to drive the successful delivery of strategic and transformation initiatives aligned with the organization&rsquo;s business objectives. The role will oversee enterprise-wide projects across digital transformation, operational excellence, service expansion, customer experience, and governance, ensuring that all initiatives are delivered on time, within budget, and in line with corporate priorities.<h2 class="jobSectionHeader">
Key Accountabilities</h2><ul><li>
Establish, lead, and continuously improve the enterprise PMO framework, governance model, delivery methodology, and reporting standards.</li><li>
Manage the organization&rsquo;s portfolio of strategic projects across operations, customer service, technology, finance, and shared services.</li><li>
Oversee the planning and execution of business transformation, digitalization, and operational improvement initiatives.</li><li>
Work closely with senior leadership to prioritize projects based on strategic value, business impact, risk, and resource availability.</li><li>
Develop executive-level dashboards, portfolio reports, and performance updates for the CEO and Executive Committee.</li><li>
Monitor project progress, identify risks and issues, and ensure timely mitigation and resolution.</li><li>
Manage project budgets, resource allocation, timelines, and vendor performance to ensure successful delivery.</li><li>
Ensure project governance, documentation, approvals, and reporting are aligned with internal policies and regulatory requirements.</li><li>
Promote PMO best practices, including Agile, waterfall, hybrid delivery models, and continuous improvement methodologies.</li><li>
Lead, coach, and develop project managers and PMO team members to build delivery capability across the organization.</li><li>
Drive stakeholder alignment, communication, and change management across business functions.</li><li>
Track project benefits, outcomes, and lessons learned to improve future project delivery.</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We Are Looking For: 
 
<ul><li>Bachelor&rsquo;s degree in Engineering, Information Technology, Business Administration, or a related field, Master&rsquo;s degree is preferred.</li><li>
12-15 years of overall project management experience with Mminimum of 5 years&rsquo; experience leading or managing an enterprise PMO.</li><li>
Proven experience delivering large-scale transformation, digitalization, technology, or operational excellence projects.</li><li>
PMP certification is mandatory. Additional certifications such as PgMP, PRINCE2, PMI-ACP, or Lean Six Sigma are an advantage.</li><li>
Strong knowledge of PMO governance, portfolio management, project controls, and executive reporting.</li><li>
Experience in government services or visa services, travel, aviation, outsourcing, BPO, customer service, or service operations environments is preferred.</li><li>
Strong track record in managing cross-functional projects involving senior stakeholders, external vendors, and multiple business units.</li></ul></div>

PMO Director - Government Services | Saudi Arabia

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