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director of operations

Sofitel

<div>Company Description 
Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth 
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
As a key member of the executive leadership team and reporting directly to the General Manager, the Director of Operations plays a pivotal role in orchestrating the guest experience across the hotel. You will lead with vision and operational excellence, ensuring seamless service from arrival to departure.
This is a strategic and hands-on leadership role, combining guest-centric service with performance-driven management. You will collaborate closely with department heads and fellow executive committee members to elevate guest satisfaction, team engagement, and overall hotel results &mdash; all while upholding the legendary standards of Sofitel hospitality.
If you are passionate about delivering exceptional guest journeys, developing high-performing teams, and leading in a luxury environment, this role is your opportunity to make a lasting impact.
Summary of the Responsibilities :
Reporting to the General Manager, the essential duties and responsibilities of the position include, but are not limited to:<ul><li>
Consistently offer professional, warm, and engaging service</li><li>
Driving employee engagement, RPS and profitability</li><li>
Ensure all leaders consistently uphold luxury service standards.</li><li>
Maintain compliance with all Brand and Service Standards (LQA) across the Rooms Division through compliance audits on an ongoing basis to assist in the development of training programs and performance gaps.</li><li>
Address and resolve guest and colleague concerns promptly and professionally.</li><li>
Foster a culture where colleagues exceed guest expectations and are provided with career development opportunities.</li><li>
Lead the pre-opening efforts including , training, operational setup, and team development.</li><li>
Ensure the seamless setup and operation of all guest room services, public areas, and departments such as Front Desk, Guest Relations, Housekeeping, Guest Services and Spa.</li><li>
Cultivate a high-performance culture , motivating and guiding a team of passionate and service-driven professionals.</li><li>
Monitor guest feedback and metrics, proactively addressing opportunities for improvement to enhance guest satisfaction.</li><li>
Ensuring cost control and operational efficiency while maintaining luxury service levels.</li><li>
Collaborate with other departments to ensure seamless hotel-wide operations and an elevated guest experience.</li><li>
Collaborate with the Director of Engineering to prioritize and address outstanding work orders for guest rooms, public areas,</li><li>
Drive employee engagement across all departments and contribute to executive team strategies.</li><li>
Engage with all hotel departments through participation in meetings and committees as required.</li><li>
Oversee the performance review process for the division, ensuring continuous development and accountability.</li><li>
Lead crisis management efforts for the division and play an active role in the hotel&rsquo;s crisis management team.</li><li>
Actively contribute to the hotel&rsquo;s strategic plan.</li><li>
Stay ahead of industry trends, identifying opportunities for innovation in products and services.</li><li>
Comply with departmental policies, procedures an standards</li><li>
Ensure adherence to all safety policies.</li><li>
Perform other duties as assigned.</li></ul> 
Qualifications 
<ul><li>
Minimum 7 years&rsquo; experience in a similar related position in a luxury hotel required , Sofitel brand experience is an A plus.</li><li>
Fluency in English ; additional languages are an asset.</li><li>
Proven ability to effectively lead, motivate, coach and develop your team</li><li>
Strong guest service orientation and training skills background</li><li>
Highly motivated, organized, goal and results oriented individual who thrives under pressure</li><li>
Self&#8209;motivated, with the ability to make effective decisions</li><li>
Strong presentation and public speaking skills</li></ul></div>

Director of Operations

Mozn

<div>
 
 About Mozn
 
 
 
 Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it&rsquo;s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.
 
 
 We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.
 
 
 
 About The Role
 
 
 
 We are seeking a Director of Client Operations to help access the client success and client-engagement activities within Mozn. As the Director of Client Operations, you will be responsible for leading client success and overseeing all client-related matters. You will play a crucial role in fostering strong relationships with our clients, ensuring their satisfaction, and acting as a trusted advisor for our products and services. Reporting directly to the CCO, you will drive the success of our client operations team and contribute to the growth and retention of our client base.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Implement a comprehensive Client Operations strategy to enhance customer satisfaction, retention, and revenue.
 </li>
 <li>
 Manage Client Operations and awareness for internal and external stakeholders, ensuring delivery of high-quality service and support to clients throughout their engagement with Mozn.
 </li>
 <li>
 Provide guidance to team members by setting clear goals, addressing obstacles, and supporting decision-making processes.
 </li>
 <li>
 Monitor client satisfaction and address issues or concerns to maintain strong client relationships.
 </li>
 <li>
 Conduct analyses of timelines and resources to support scenario planning, risk management, and informed decision-making.
 </li>
 <li>
 Establish team performance metrics, including time, cost, and quality milestones aligned with project plans.
 </li>
 <li>
 Define Key Performance Indicators (KPIs) for the team, ensuring alignment with departmental objectives.
 </li>
 <li>
 Develop and execute strategies for client onboarding, product adoption, and customer retention.
 </li>
 <li>
 Collaborate with cross-functional teams, such as Sales, Marketing, and Product, to deliver seamless client experiences and address client needs.
 </li>
 <li>
 Identify opportunities for upselling and account expansion.
 </li>
 <li>
 Keep abreast of industry trends, best practices, and competitors to contribute to improvements in client operations.
 </li>
 <li>
 Prepare regular reports on client success metrics, performance, and insights for management review.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field.
 </li>
 <li>
 7-10 years of experience in client operations or a similar role, preferably in the consulting or technology industry.
 </li>
 <li>
 Demonstrated success in managing client operations and contributing to client success.
 </li>
 <li>
 Solid understanding of client engagement strategies, customer lifecycle management, and best practices in client operations.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to build rapport and maintain partnerships with clients.
 </li>
 <li>
 Analytical mindset with the ability to identify opportunities, solve problems, and achieve results.
 </li>
 <li>
 Effective leadership and team management skills, with the capacity to motivate and develop team members.
 </li>
 <li>
 Proficiency in Arabic and English languages is required.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
 </li>
 <li>
 You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 <li>
 The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best.
 </li>
 <li>
 You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
 </li>
 <li>
 We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves
 </li>
 </ul>
</div>

Director of Client Operations

Al Jeri Transportation

<div>
 
 
 Job Title:
 
 
 
 
 Car Carrier Operations Director
 
 
 
 To lead and oversee all operations related to car carrier transportation, ensuring efficiency, safety, and high-quality service delivery while optimizing operational performance and reducing costs.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee day-to-day car carrier operations, ensuring timely and safe delivery of vehicles.
 </li>
 <li>
 Plan and schedule truck routes to ensure on-time deliveries with minimal operational costs.
 </li>
 <li>
 Manage the fleet of car carriers, ensuring regular maintenance and upgrades.
 </li>
 <li>
 Lead and supervise operational teams, including drivers and logistics personnel.
 </li>
 <li>
 Develop and implement operational procedures to enhance efficiency and service quality.
 </li>
 <li>
 Coordinate with other departments such as customer service, maintenance, and warehousing to ensure seamless operations.
 </li>
 <li>
 Monitor and analyze key performance indicators (KPIs) to assess and improve operational effectiveness.
 </li>
 <li>
 Prepare and present regular performance reports to senior management.
 </li>
 <li>
 Ensure compliance with all traffic, transportation, and environmental regulations.
 </li>
 <li>
 Handle operational emergencies and resolve issues quickly and effectively.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Logistics, Transportation, or a related field.
 </li>
 <li>
 Minimum 10 years of experience in transportation or logistics, with at least 3 years in a managerial role.
 </li>
 <li>
 Strong knowledge of transportation systems and vehicle tracking technologies (e.g., GPS, ERP systems).
 </li>
 <li>
 Excellent leadership, planning, and decision-making skills.
 </li>
 <li>
 Familiarity with local and international heavy vehicle regulations.
 </li>
 </ul>
 
 
</div>

Car Carrier Operations Director

TGP International

<div><h3 class="jobSectionHeader">Job title: Operations Director</h3><h3 class="jobSectionHeader">
Department: F&amp;B Operations Location: TGP International-KSA</h3>
 Report to: Country Director KSA
 Subordinate:Ops Managers- F&amp;B Managers
Job Summary
 If you are a dynamic and result-driven professional, we have an exciting opportunity for you as Operations Director. The Operations Director at TGP leads our food and beverage operations, concept development, F&amp;B Ops consultancy for new projects and openings. The successful candidate will be responsible for developing and implementing F&amp;B strategies, managing budgets, and overseeing daily operations to ensure exceptional customer Key responsibilities include leading and coaching the team, monitoring KPIs, maintaining relationships with stakeholders and Clients, Brand Curation, and ensuring quality control. The manager oversees multiple projects, focusing on profitability and smooth operations while developing the team to achieve high customer satisfaction. Additionally, as part of the management team, contribute to company policies and maintain open communication with the management team, the Country Director, and the company support office. 
Duties/Responsibilities:
1. F&amp;B Ops Consultancy
<ul><li>You will be responsible for designing and implementing F&amp;B projects as per Clients Scope of work and deliverables, project plan timeline and resource allocation ensuring timely execution and adherence to quality standards.</li>
<li>Involves addressing operational challenges, Review of Feasibility Study Costing pack: CAPEX &amp; OPEX review resolving customer complaints and making strategic decisions to enhance the overall F&amp;B experience.</li>
<li>Working closely with cross -Functional TGP team marketing, finance, advisory, branding and operations teams to align F&amp;B strategies with overall business objectives and ensure seamless integration of F&amp;B services.</li>
<li>Providing guidance and mentorship to F&amp;B staff, fostering a culture of excellence, and leading by example to drive operational efficiency and team performance.</li>
<li>Process Improvement and Innovation: Continuously evaluating F&amp;B processes, identifying areas for improvement, and implementing innovative strategies to enhance guest satisfaction and drive revenue growth.</li>
<li>Technical or Customer-Facing Responsibilities: Engaging with customers to gather feedback, conducting food tastings, and ensuring that service standards meet or exceed customer expectations.</li>
<li>Responsible for TGP Deliverables for different projects that vary based on Clients SOW:</li>
</ul><ul><li>Present a briefing workshop document to include:</li><li>Brand standards vs current operations gap analysis
</li><li>Brand standards vs Sequence of Service gap analysis</li><li>Analysis of key findings (from site visits &amp; interviews)</li><li>Mystery Dinner scores &amp; analysis
</li><li>Current KPIs performance assessment results
</li><li>SWOT Analysis of current operations</li><li>Initial Operational recommendations</li></ul>
 2. Maintaining Standard Operations Procedures
a. Ensure that all policies and procedures are followed at most F&amp;B operated sites as per TGP Ops Operations manual.
b. Never change any policies, standards, or specifications of the operation without the prior approval of the senior Leadership management approval.
c. Accept full responsibility for a change in policy, standards, and specifications of operations.
d. Be committed to implementing all necessary manuals, checklists, audits, and production standards, understanding that they have been developed to enhance the brand.
3. Brand Curation
a. Conduct a full review of all Key KPIs, customer feedback, and Market trends in 2025-2026
b. Set target brands, cuisines, Barnd mix
<ul><li>Maintain strong relationships with all F&amp;B operators in the market
</li><li>Update market list of brands mix on monthly basis
</li><li>Develop a proposed plan and implement a business strategy plan by a quarter yearly.</li>
</ul>
4. Decision Making &amp; Reporting
a. Conduct Pod F&amp;B operator's performance on a weekly-monthly basis
b. Conduct monthly mystery shopper audits, quality audits, and service period reports<ul>
<li>
Monthly P&amp;L review
</li><li>Monthly action plan- Updates and areas of improvement to achieve company goals and targets.</li>
<li>Conduct weekly meetings with stakeholders
</li></ul>5. H&amp;S -Cleaning-Maintenance
a. Ensure the H&amp;S manual and SOPs are followed by all F&amp;B operators across TGP operated sites.<ul><li>
Conduct monthly H&amp;S audit reports with the Hygiene manager and third-party audit</li></ul>
c. c. Ensure that the deep cleaning schedule and checklists are conducted according to the calendar. Through training employees, achieve company targets in the appearance of their outlet, its sanitization, and cleanliness. Ensure that his/her outlet is impeccably clean, pleasant, and tidy.
<ul><li>Be responsible for repairing and maintaining all equipment within an acceptable budget, using maintenance sheets and checklists, and implementing a preventive maintenance program.</li></ul>
e. Ensure that the furniture and fixtures in his/her branch are clean and in good condition. Report any deterioration as quickly as possible.
<ul><li>Keep up the equipment value after long years of use, especially kitchen equipment.
</li></ul>6. Guest Service Quality
a. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always according to the standards set for clearance across all seating areas indoors and outdoors at F&amp;B Operated sites under TGP.
b. Fill in where needed to ensure that guest service standards are properly met.
<ul><li>Develop a local loyal guest database and reply to all feedback across all social media platforms</li>
<li>Verify that the guest receives the food and beverage quality set by Sops standards from all F&amp;B operators inside the food hall.
</li><li>c. Participate in resolving all customer complaints, no matter how minor. Never think that wowing customers is only through offers.
</li><li>Personally, visit all guests&rsquo; tables and ensure that they are enjoying a great experience at their restaurant.
</li><li>Control crowd management and traffic across all Pods and inside the food hall.</li>
<li>Ensure you score above 4.7 or above 5 for guest feedback across all social media platforms.</li></ul> 
7. General Ops Management
a. Overseeing and coordinating the activities of different departments within the organization.
b. Implement business strategies to achieve organizational goals and targets.
c. Collaborate with department heads to ensure effective and efficient operations across all business areas.
d. Establish and maintain strong relationships with clients, partners, and stakeholders.
e. Monitor and evaluate the performance of employees, providing guidance, coaching, and support as needed.
f. Support in recruiting, selecting, training, and developing staff members.
g. Conduct regular meetings and communicate goals, objectives, and policies to employees.
h. Implementing and enforcing health and safety regulations to maintain a safe working environment.
i. Identify areas for improvement and recommend solutions to enhance productivity and customer satisfaction.
j. He/she is responsible for checking the quality of the food and beverage products received at the main receiving areas per the agreed brands on the market list for each pod.
k. Ensure all Received products are stored in their designated locations (dry store, cold rooms, and freezers) properly and safely.
l. Ensure that all food and beverage products are consistently prepared and served according to the Pods standards cuisine recipes, portioning, cooking, and service standards.
m. Periodically random checks across all Pods cuisines ensure a constant flow of food and beverage items. (check expiry dates, spoiled produce, and report as necessary)
n. Have a keen eye for detail and be constantly aware of the &ldquo;total picture&rdquo; within the F&amp;B Operated sites by TGP
o. Supervise all processing and cooking operations by doing random checks across all F&amp;B Operated sites.
8. Financial Responsibility
<ul><li>Actively participate in making F&amp;B OPS department a profitable operation and constantly find ways to always maximize revenues. Be creative and always eager to come up with new ideas and areas of improvement in cost reduction.</li>
<li>Responsible budgeting, financial planning, and cost control to ensure profitability.</li>
<li>Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy and procedure.
</li><li>Scheduling labor as required by anticipating business activities while ensuring that all positions are staffed when and as needed and that labor cost objectives are met.</li>
<li>Actively participate in defining and planning for the F&amp;B Ops department budget.</li>
<li>Know the actual figures versus budget for sales and costs. Receive from the CD all the data needed to reduce and achieve preset targets.
</li></ul>Requirements
1. Required Skills/Knowledge/Abilities:
<ul><li>Strong leadership abilities with the ability to motivate and inspire a team.</li><li>Excellent communication and interpersonal skills to effectively collaborate with colleagues, employees, and external stakeholders.</li><li>Proven problem-solving and decision-making skills to address challenges and make sound judgments.</li><li>Exceptional time management and organizational skills to prioritize tasks and meet deadlines.</li><li>Sound business acumen with a comprehensive understanding of all operational aspects.</li><li>Proficiency in business software applications, including productivity tools, project management software, and financial analysis software.</li><li>Ability to work well under pressure and adapt to changing circumstances.</li><li>Strong analytical skills to assess data and make data-driven decisions.</li><li>Attention to detail and commitment to maintaining high-quality standards.</li><li>Ability to multitask and manage multiple priorities simultaneously.</li><li>EPOs
</li><li>P&amp;L Reporting
</li><li>Local and International competitor knowledge of Food &amp; Beverage Products</li><li>Specific brand cuisine &amp; service standards
</li><li>Restaurant marketing promotions
</li><li>Ability to read and analyzing financial reports: P&amp;L, cost control reports or others
</li><li>Recruiting &amp; Disciplinary &amp;Training &amp; Coaching ability &amp; Development</li><li>Budgeting &amp; forecasting
</li><li>KSA Labor Laws and dispensary procedures
</li><li>Preparing reports &amp; presentations
</li><li>Evaluating Team members
</li></ul>2. Qualifications And education Requirements
A Bachelor/TS/BS degree or equivalent education in Luxury Hospitality Management, Culinary Arts, or related field, culinary science is required.
3. Work experience
Must have at least 10 years of experience in the food services industry with at least 7 years in the same position, while experience in a multi-unit food service company or high-end casual dining venue is also preferred.
Benefits
TGP International Employee Benefits:
Five-Day Work Week: Standard Monday to Friday schedule.
Hybrid Work Arrangement: Three days in the office and two days working remotely.
Incentive Plan: Company incentive scheme offering up to 10%&mdash;5% for introductions and 5% for successful closures.
Annual Leave: 22 working days of paid annual leave, excluding weekends.
Remote Work Flexibility: One additional week per year to work remotely from your home country, which can be combined with up to two consecutive weeks of annual leave.
Coaching &amp; Mentoring: Structured professional development through a dedicated coaching and mentoring program.
Annual Company Gathering: A global team event bringing together employees from all offices.
Employee Recognition Program: Regular recognition initiatives celebrating outstanding performance and contributions.</div>

Ops Managers- F&B Managers

Team Saudi

<div>
 
 Job Purpose
 
 
 
 Provide strategic direction and leadership for the administrative management function of the Secretary General &amp; CEO&rsquo;s Office to ensure efficient, secure, and professional operations. The Director is responsible for overseeing office administration, logistics, protocol governance, and VIP engagement frameworks, ensuring alignment with SOPC&rsquo;s strategic priorities and international best practices. The role ensures operational excellence, confidentiality, and effective stakeholder coordination to support the Secretary General &amp; CEO in fulfilling the organization&rsquo;s mission and representational objectives.
 
 
 
 Job Specific Accountabilities
 
 
 
 
 Strategic Leadership and Operational Oversight
 
 
 
 <ul>
 <li>
 Direct the full spectrum of administrative management activities within the Secretary General &amp; CEO&rsquo;s Office, ensuring seamless coordination across functions and departments.
 </li>
 <li>
 Drive strategic initiatives to modernize office operations, leveraging digital tools, process automation, and analytics for improved efficiency and visibility.
 
 
 </li>
 </ul>
 
 Executive Support and Decision Enablement
 
 
 
 <ul>
 <li>
 Oversee high-level administrative and operational support for the Secretary General &amp; CEO, ensuring readiness for meetings, events, and engagements.
 </li>
 <li>
 Supervise preparation of strategic briefs, correspondence, and executive reports, ensuring accuracy, confidentiality, and alignment with SOPC priorities.
 
 
 </li>
 </ul>
 
 Scheduling and Resource Coordination
 
 
 
 <ul>
 <li>
 Oversee the strategic management of the Secretary General &amp; CEO&rsquo;s schedule and external engagements, ensuring prioritization aligns with organizational goals.
 </li>
 <li>
 Supervise logistics planning and coordination for official missions, travel, and events, ensuring efficiency and adherence to SOPC standards.
 
 
 </li>
 </ul>
 
 Governance, Compliance, and Confidentiality
 
 
 
 <ul>
 <li>
 Safeguard the confidentiality of sensitive materials and information, ensuring strict adherence to SOPC&rsquo;s ethical and governance standards.
 </li>
 <li>
 Maintain oversight of all documentation, recordkeeping, and reporting processes to ensure compliance with internal and regulatory requirements.
 
 
 </li>
 </ul>
 
 Stakeholder and Interdepartmental Coordination
 
 
 
 <ul>
 <li>
 Serve as the senior liaison between the Secretary General &amp; CEO&rsquo;s Office and internal departments to ensure alignment and timely decision-making.
 </li>
 <li>
 Facilitate coordination between SOPC leadership, government entities, and international federations to enhance collaboration and organizational reputation.
 
 
 </li>
 </ul>
 
 Performance and Risk Management
 
 
 
 <ul>
 <li>
 Monitor administrative and protocol performance metrics, identifying operational risks and implementing mitigation measures.
 </li>
 <li>
 Ensure adherence to financial and operational controls, supporting audits and internal reviews as required.
 
 
 </li>
 </ul>
 
 People and Resource Management
 
 
 
 <ul>
 <li>
 Lead the Administrative Management team with clear direction and performance objectives, promoting efficiency, engagement, and accountability.
 </li>
 <li>
 Manage department budgets and resources, ensuring optimal allocation and cost-effectiveness.
 </li>
 </ul>
</div>

Director, Administrative Management (673)

Tharwah Group

<div>
 
 
 Tharwah
 
 is a leading Saudi advisory company with four well-established business lines: Consultancy, Training and Development, Assessment, and Pro HR Service. We've proudly served hundreds of clients in both the government and private sectors, achieving thousands of successful transactions. In August 2024, we will make history as the first Saudi advisory company to be listed in the Saudi Parallel Market (نمو) with 15% of our shares going public. 📈🚀
 
 
 
 
 
 As we expand our operations, we are seeking a
 
 Director of Shared services to
 
 join our dynamic team.
 
 
 
 
 
 
 Position Overview:
 
 
 
 The Director of Support Services is responsible for providing strategic leadership and oversight of multiple business support functions including Human Resources, Procurement, Facilities Management, and Government Relations. This role ensures operational excellence across these functions while aligning them with organizational objectives and stakeholder needs.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Develop and implement strategic plans for all support service functions
 </li>
 <li>
 Establish KPIs and performance metrics across departments
 </li>
 <li>
 Provide executive-level reporting on operational effectiveness
 </li>
 <li>
 Manage departmental budgets and resource allocation
 </li>
 <li>
 Build and maintain relationships with key stakeholders
 </li>
 </ul>
 
 
 
 
 
 Human Resources Management
 
 
 <ul>
 <li>
 Oversee HR strategy, including talent acquisition, development, and retention
 </li>
 <li>
 Ensure effective performance management and compensation programs
 </li>
 <li>
 Guide employee relations and engagement initiatives
 </li>
 <li>
 Maintain compliance with employment laws and regulations
 </li>
 <li>
 Direct training and development programs
 </li>
 </ul>
 
 
 
 
 
 Procurement
 
 
 <ul>
 <li>
 Direct procurement strategy and supplier relationship management
 </li>
 <li>
 Oversee contract negotiations and vendor management
 </li>
 <li>
 Establish procurement policies and procedures
 </li>
 <li>
 Ensure cost-effective purchasing practices
 </li>
 <li>
 Monitor supply chain efficiency and risk management
 </li>
 </ul>
 
 
 
 
 
 Facilities Management
 
 
 <ul>
 <li>
 Direct facility operations, maintenance, and security
 </li>
 <li>
 Oversee space planning and workplace optimization
 </li>
 <li>
 Manage facility renovations and improvement projects
 </li>
 <li>
 Ensure compliance with safety regulations and building codes
 </li>
 <li>
 Supervise facility service contractors
 </li>
 </ul>
 
 
 
 
 
 Government Relations
 
 
 <ul>
 <li>
 Lead engagement with government officials and regulatory bodies
 </li>
 <li>
 Manage compliance with government regulations
 </li>
 <li>
 Develop and maintain relationships with public sector stakeholders
 </li>
 <li>
 Monitor legislative changes affecting the organization
 </li>
 <li>
 Coordinate responses to government inquiries
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Master's degree in Business Administration, Public Administration, or related field
 </li>
 <li>
 10+ years of progressive management experience
 </li>
 <li>
 Proven experience in multiple support service functions
 </li>
 <li>
 Strong understanding of regulatory compliance
 </li>
 <li>
 Experience in budget management and resource allocation
 </li>
 <li>
 Track record of successful stakeholder management
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Exceptional leadership and strategic planning abilities
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to manage multiple complex projects
 </li>
 <li>
 Change management expertise
 </li>
 <li>
 Strong negotiation skills
 </li>
 <li>
 Political acumen and diplomatic abilities
 </li>
 </ul>
 
 
 
 
 
 Working Relationships:
 
 
 <ul>
 <li>
 Reports to: Chief Executive Officer/Chief Operating Officer
 </li>
 <li>
 Direct Reports: HR Manager, Procurement Manager, Facilities Manager, Government Relations Manager
 </li>
 <li>
 Key Stakeholders: Executive team, government officials, vendors, employees
 </li>
 </ul>
 
 
 
 
 
 Success Metrics:
 
 
 <ul>
 <li>
 Operational efficiency improvements
 </li>
 <li>
 Cost savings and budget management
 </li>
 <li>
 Employee satisfaction and retention rates
 </li>
 <li>
 Compliance adherence
 </li>
 <li>
 Successful government relations outcomes
 </li>
 <li>
 Facility management effectiveness
 </li>
 <li>
 Procurement savings and supplier performance
 </li>
 </ul>
 
 
</div>

Shared Services Director

Takamol Holding

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Manage &amp; lead day-to-day functions and activities across the department, including people management and operational subjects.
 </li>
 <li>
 Manage &amp; Assists in the overall business unit performance driving SLAs, adherence to business unit metrics and so on.
 </li>
 <li>
 Manages &amp; Drives innovation and efficiencies of business opportunities, applying process improvements and/or new systems.
 </li>
 <li>
 Manage &amp; Assists in the management of the employee teams through coaching and developing, addressing people matters, identifying development needs.
 </li>
 <li>
 Manage &amp; acts as the day-to-day operations client contact in order to resolve systems issues and to provide feedbacks to clients on quality and workload issues.
 </li>
 <li>
 Manage &amp; generate reports on performance measurement and KPIs in order to facilitate business decisions.
 </li>
 <li>
 Manage &amp; Responsible for compliance with organizational policies and local regulations.
 </li>
 <li>
 Manage &amp; Responsible for keeping the business continuity plan (BCP) updated and executing it as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, or any similar Field
 </li>
 <li>
 15 Years of Experience in Operations, Delivery, or Project Management.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong Leadership
 </li>
 <li>
 Communication
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Negotiations
 </li>
 </ul>
</div>

Delivery & Operation Senior Director

Explore 2038+ Director of operations in Riyadh this November. Find roles across top companies and apply now to boost your career.