988/helpline outbound supervisor Jobs in Chicago

988/helpline outbound supervisor

community support specialist cst 3 Jobs in Chicago

community support specialist cst 3

customer care specialist

customer operations associate Jobs in Chicago

customer operations associate

customer service agent

dispatch customer service

KATES DETECTIVE & SECURITY AGENCY INC

<div>
 
 Job Title:
 
 Dispatcher / Customer Service Representative
 
 
 
 Company:
 
 Kates Detective Agency
 
 
 
 Location:
 
 Chicago, IL
 
 
 
 Position Type:
 
 Full-Time
 
 
 
 Level:
 
 Experienced
 
 
 
 Pay Rate:
 
 $20.00/hour
 
 
 
 Travel:
 
 None
 
 
 
 Shift:
 
 
 EVENING
 
 and
 
 OVERNIGHT
 
 3PM&ndash;11PM, 10PM&ndash;6AM, 11PM-7AM
 
 
 
 Position Overview
 
 
 
 Kates Detective Agency, a licensed and highly respected security firm in Chicago, is seeking an experienced and professional Dispatcher/Customer Service Representative. This role is critical in coordinating communication between security personnel, clients, and management to ensure timely and effective responses to security-related matters. The ideal candidate is highly organized, customer-focused, and capable of multitasking in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage front desk operations with professionalism and strong customer service skills
 </li>
 <li>
 Answer and route incoming calls using proper business etiquette
 </li>
 <li>
 Dispatch and coordinate communication between security officers and clients
 </li>
 <li>
 Monitor officer shift activity, including clock-ins and clock-outs
 </li>
 <li>
 Respond promptly to requests from staff and upper management
 </li>
 <li>
 Document, evaluate, and report security and law enforcement-related incidents
 </li>
 <li>
 Maintain accurate logs, reports, and communication records
 </li>
 <li>
 Support field personnel with real-time updates and issue resolution
 </li>
 <li>
 Communicate job details, updates, and changes to field staff
 </li>
 <li>
 Provide customers with service updates, estimated arrival times, and follow-ups
 </li>
 <li>
 Resolve customer complaints or escalate issues when necessary
 </li>
 <li>
 Ensure high levels of customer satisfaction and professionalism at all times
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Must be 21 years of age or older
 </li>
 <li>
 High School Diploma or GED (transcripts required)
 </li>
 <li>
 Minimum 2 years of dispatch experience (security or law enforcement preferred)
 </li>
 <li>
 Minimum 2 years of customer service experience
 </li>
 <li>
 Active PERC Card (Illinois)
 </li>
 <li>
 20-Hour Unarmed Security Training Certificate
 </li>
 <li>
 Strong computer proficiency (Microsoft Outlook, Word, and Office Suite)
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 Professional demeanor with strong interpersonal skills
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Flexible schedule; must be able to work all shifts, including overtime if needed
 </li>
 <li>
 Stable work history
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics, transportation, HVAC, plumbing, or similar service industries
 </li>
 <li>
 Basic knowledge of scheduling or dispatch systems
 </li>
 <li>
 Ability to handle multiple calls and stay calm under pressure
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 Office or call center setting
 </li>
 <li>
 May require evening, weekend, or on-call shifts based on business needs
 
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Strong customer service
 </li>
 <li>
 Good time management
 </li>
 <li>
 Clear communication and coordination
 </li>
 <li>
 Problem-solving ability
 </li>
 <li>
 Ability to work well with a team
 
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Must pass a background check
 </li>
 <li>
 Must pass a drug screening
 </li>
 <li>
 Must provide valid identification and work eligibility documents
 
 
 
 </li>
 </ul>
 
 Required Documents (When Applying)
 
 
 
 <ul>
 <li>
 Active PERC Card (Expires 05/31/2027) (Printed from the IDFPR Website)
 </li>
 <li>
 20-Hour Unarmed Certificate (Original or Full-page pdf.)
 </li>
 <li>
 Valid Photo ID (No digital copies)
 </li>
 <li>
 Social Security Card or Birth Certificate (No digital copies)
 </li>
 <li>
 High School Diploma, GED, or transcripts showing graduation date
 </li>
 </ul>
</div>

Dispatch/Customer Service

Al Warren Oil

<div>
 Are you looking for a part-time opportunity with a company that values reliability, integrity, and exceptional service? Join us at Al Warren Oil Company Inc., a trusted provider of fuel, lubricants, and DEF solutions since 1948! We are a family-owned business focused on building long-lasting partnerships with our customers.
 
 
 We are currently on the hunt for a motivated and detail-oriented
 
 PART TIME Clerical &amp; Dispatch Support Specialist
 
 to join our dynamic Chicago Terminal team. This exciting hybrid role will let you dive into clerical responsibilities while also providing vital support to our dispatch team. Your efforts will help ensure smooth scheduling, accurate order processing, and the successful coordination of our daily fuel and lubricant deliveries.
 
 
 If you thrive in fast-paced environments, possess strong organizational skills, and enjoy a blend of administrative and operational tasks, we want to hear from you!
 
 
 
 Your Day-to-Day Responsibilities:
 
 
 
 
 Clerical Responsibilities:
 
 
 
 <ul>
 <li>
 Be the friendly voice on the line, managing a high volume of incoming calls, directing inquiries to the right departments, and resolving issues with a smile
 </li>
 <li>
 Accurately enter and maintain driver and customer information in our systems, making sure all details are spot on
 </li>
 <li>
 Be present at the window, providing assistance to drivers, customers, and staff as needed
 </li>
 <li>
 Generate and proofread order entries, ensuring accuracy and correcting any discrepancies
 </li>
 <li>
 Handle a variety of clerical tasks, from photocopying and filing to typing and scanning
 </li>
 <li>
 Communicate supplier and cost information to the appropriate teams with clarity
 </li>
 <li>
 Step in to help colleagues as needed, fostering a team-oriented environment
 
 
 </li>
 </ul>
 
 Dispatch Support Responsibilities:
 
 
 
 <ul>
 <li>
 Provide prompt and attentive support to drivers and customers using phone, email, and in-person communications
 </li>
 <li>
 Assist in scheduling daily deliveries of fuel, lubricant, and DEF to meet customer needs
 </li>
 <li>
 Communicate clearly with drivers about load details, delivery instructions, and updates
 </li>
 <li>
 Monitor delivery statuses using GPS and dispatch systems to ensure on-time service
 </li>
 <li>
 Keep accurate documentation for all dispatch activities, delivery confirmations, and records
 </li>
 <li>
 Support coordination with drivers during peak times, reroutes, or customer changes to ensure smooth operations
 </li>
 <li>
 Collaborate closely with operations and sales to maintain a seamless workflow
 </li>
 <li>
 Help maintain compliance with DOT, OSHA, and safety policies as part of our commitment to a safe work environment
 </li>
 <li>
 Deliver outstanding customer service when responding to inquiries about orders and deliveries
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What We're Looking For:
 
 
 
 <ul>
 <li>
 Experience in customer service, scheduling, dispatching, or administrative roles
 </li>
 <li>
 Comfort with Microsoft Office Suite (Excel, Outlook, Word, etc.)&mdash;tech-savviness is a plus!
 </li>
 <li>
 A strong ability to multi-task in a busy, deadline-driven environment
 </li>
 <li>
 Exceptional communication skills and a customer-first mindset
 </li>
 <li>
 Detail-oriented with the ability to create and maintain organized systems
 </li>
 <li>
 A basic knowledge of the Chicago-area geography or transportation operations would be an advantage
 
 
 </li>
 </ul>
 If you're ready to join a dynamic team and make a real impact, apply today! We can't wait to welcome you aboard!
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Flexible, part-time schedule
 </li>
 <li>
 Family-friendly hours that can align with school drop-off and pick-up times
 </li>
 <li>
 Ability to discuss and adjust working hours to fit your personal schedule
 </li>
 <li>
 Supportive, understanding team environment
 </li>
 <li>
 Consistent weekday hours (no nights or weekends)
 </li>
 <li>
 Opportunity to gain experience in dispatch and administrative support
 </li>
 <li>
 Stable, reliable workload with clear expectations
 </li>
 <li>
 Ideal for someone balancing work with family or other commitments
 </li>
 </ul>
</div>

PART TIME Clerical & Dispatch Support Position

ITV Transport Corp

Our logistics company is currently looking for experienced Owner Operators to join our growing team.Owner Operators keep 88% of the load revenue.Average weekly gross $7,000 &ndash; $12,000+. No forced dispatch. Weekly settlements.We provide professional support so you can focus on driving and maximizing your revenue.⸻Compensation<ul><li>88% to the driver &ndash; only 12% company fee</li><li>Dispatch, accounting, and safety support included</li><li>Average weekly gross: $7,000 &ndash; $12,000+ depending on lanes and availability</li><li>Weekly settlements available</li><li>Consistent freight opportunities</li></ul>⸻Equipment Types We Work With<ul><li>Reefer</li><li>Dry Van</li><li>Flatbed</li><li>Step Deck</li><li>Conestoga</li></ul>⸻What We Offer<ul><li>Professional Dispatch 24/7</li><li>No Forced Dispatch &ndash; you choose when and where to run</li><li>Up to 10% discount on truck maintenance at our company shop</li><li>Roadside / Technical Support &ndash; if a breakdown occurs, our experienced mechanic can help diagnose the issue remotely and guide you through possible solutions. In many cases this can help avoid unnecessary repairs or a shop visit. If repair is required, we will help locate a reliable service shop.</li><li>Lease-to-Own Program available &ndash; opportunity to upgrade or get into another truck</li><li>53&rsquo; Reefer Trailer Rental Available</li></ul>⸻Why Drivers Choose Us<ul><li>Professional and experienced dispatch team</li><li>Transparent communication</li><li>Stable freight opportunities</li><li>Long-term partnership with Owner Operators</li></ul>⸻ContactIf you are an Owner Operator looking for a reliable company, we would be glad to work with you.Phone / Text: 312-498-4721Pay: $4,000.00 - $8,000.00 per weekBenefits:<ul><li>Employee discount</li><li>Fuel card</li><li>Fuel discount</li><li>Lease purchase program</li><li>Referral program</li><li>Relocation assistance</li></ul>Work Location: On the road

Owner Operators Wanted – 88% to Driver | $7K–$12K Weekly Gross | No Forced Dispatch

Health IT NEWS.Direct!

<div>
 
 Description:
 
 
 
 We are looking for an employee to join our team at Midway International Airport to work weekend shifts as a dispatcher. As an important part of our team, you will be dispatching jobs to technicians as well provide administrative and office support to multiple supervisors.
 
 
 
 
 Basic Duties Include (but Not Limited):
 
 
 
 
 <ul>
 <li>
 -Answering incoming phone calls and direct to, or dispatch, the appropriate personnel.
 </li>
 <li>
 -Write basic letters, memos, and correspondence.
 </li>
 <li>
 -Create and/or modify management reports.
 </li>
 <li>
 -Data Entry
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 -Must be proficient with computers and software packages such as MS Office
 </li>
 <li>
 -Great communication skills
 </li>
 <li>
 -Customer service skills
 </li>
 <li>
 -Ability to multi-task and problem solve
 
 
 </li>
 </ul>
 
 
 Hours &amp; Compensation:
 
 
 
 
 
 Paid job training to start as soon as possible.
 
 
 
 
 During a two-to-three-week timeframe, from Monday to Friday, employees are required to attend training sessions. These training sessions must cover every type of work shift (e.g., morning, afternoon, night), with the employee participating in at least one training session for each shift type.
 
 
 
 
 Training will be modified around candidate's schedule as much as possible.
 
 
 
 
 Shift Hours After Training Is Complete:
 
 
 
 Weekend shifts: 16 hours/week
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Must be able to communicate clearly, efficiently and effectively
 </li>
 <li>
 Must have excellent customer service skills
 </li>
 <li>
 Must be able to work with a sense of urgency
 </li>
 <li>
 Must be able to multi-task and problem solve
 </li>
 </ul>
</div>

CRO/Dispatcher - Part-Time (Friday, Saturday 10:00pm-6:30am)

AA Chicago Cleaning

About UsWe are a rapidly growing cleaning and facility services company managing multiple residential and commercial properties. Our team is focused on reliability, quality, and strong client relationships&mdash;and we&rsquo;re looking for someone who can help keep our operations running smoothly as we continue to scale.The RoleWe&rsquo;re hiring an Administrative Assistant to support day-to-day operations. This is not a slow office job&mdash;this is a fast-paced, problem-solving role where you&rsquo;ll be coordinating schedules, communicating with clients and staff, and keeping everything organized behind the scenes.If you&rsquo;re someone who thrives under pressure, takes initiative, and likes being the person that keeps everything together&mdash;this role is for you.What You&rsquo;ll Be Doing<ul><li>Coordinate daily cleaning schedules across multiple properties</li><li>Communicate with clients, property managers, and team members</li><li>Handle last-minute call-offs and find coverage quickly</li><li>Manage service requests, work orders, and follow-ups</li><li>Assist with onboarding new clients and employees</li><li>Support invoicing, billing, and basic administrative tasks</li><li>Order supplies and coordinate with vendors</li><li>Help with hiring (posting jobs, scheduling interviews, screening candidates)</li><li>Keep operations organized and running efficiently</li></ul>What We&rsquo;re Looking For<ul><li>1&ndash;3 years of administrative, dispatch, or operations experience</li><li>Strong organization and time-management skills</li><li>Excellent communication skills (phone, text, email)</li><li>Ability to multitask and stay calm in a fast-paced environment</li><li>Problem-solver who takes initiative and ownership</li><li>Reliable, detail-oriented, and accountable</li></ul>Bonus Points If You Have<ul><li>Experience in cleaning, property management, or service-based businesses</li><li>Familiarity with scheduling or dispatch software</li><li>Basic bookkeeping or invoicing experience</li></ul>Why This Role Is Different<ul><li>You&rsquo;ll play a key role in daily operations (not just paperwork)</li><li>Opportunity to grow into an Operations Manager position</li><li>Be part of a company that is actively growing and scaling</li><li>Your work will have a direct impact on success and client satisfaction</li></ul>Schedule<ul><li>Monday&ndash;Friday</li><li>Occasional after-hours communication for urgent coverage</li></ul>How to ApplySend email to Nathan@aachicagocleaning.comPay: $18.00 - $23.00 per hourWork Location: Hybrid remote in Chicago, IL 60642

Job Title: Administrative Assistant

ABM Industries Inc.

<div>We are looking for a reliable and experienced Dispatcher to schedule and dispatch temporary janitorial team members to various locations.

Pay: $20.00/hour 
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant&rsquo;s 
experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1<ul><li>Establish and maintain effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc.</li><li>Schedule and dispatch resources, which may be team members, crews, and teams to appropriate locations according to customer requests, specifications, or needs, using telephones and email.</li><li>Ensure timely and efficient movement of team members according to work orders and/or resource schedules.</li><li>Oversee all communications within specifically assigned area(s).</li><li>Record and maintain files and records of dispatch information including temporary employee time and schedules.</li><li>Confer with ABM supervisors and team members to address questions, problems, and requests for temporary coverage.</li><li>Compile statistics and reports on work progress.</li><li>Other duties as assigned.</li></ul> 
<div>Required Qualifications: 
<ul><li>Must be 18 years of age or older.</li><li>No high school diploma, GED, or college degree required.</li></ul></div>
<div>
Preferred Qualifications: 
<ul><li>Bilingual in English and Spanish.</li><li>One (1) year of prior multi-line reception experience or dispatching experience.</li><li>Prior experience scheduling and dispatching 50+ employees.</li></ul> 
</div><div>About Us
 
 
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
 
 
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 
 
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 
 
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div>

Dispatcher - O'Hare Airport

United Ground Express

Supervisor, Passenger Assistance - Salary Range $48,000.00/year What to expect: The Supervisor, Passenger Assistance is responsible for supporting the Passenger Assistance team and delivering UGE's flyer friendly service to our customers as well as ensuring compliance with all safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. This position will consist of supervising a variety of duties within the airport, including: <ul><li>Wheelchair Services</li><li>Baggage Assistance</li><li>Security duties as assigned</li><li>Queue line assistance</li><li>Other Duties as assigned</li></ul>How you will make an impact: <ul><li>Ensure compliance with safety requirements, including security checkpoint</li><li>Establishing shift assignments for both full-time and part-time employees</li><li>Set a positive example for the station team members to ensure excellent customer service</li><li>Maintain a positive work environment, strong employee relations and collaborative relationships</li><li>Solicit customer feedback to understand customer needs and opportunities to improve their travel experience</li><li>Demonstrate a calm demeanor during periods of high volume or irregular operations</li><li>Provide coaching and direction to the station team to achieve or exceed performance and quality standards</li><li>Schedule, monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service</li><li>Ensure all agents are properly trained and understand their assigned duties</li><li>Ensure any injuries, incidents, accidents, and/or customer service issues are properly documented and processed</li><li>Comply with all safety, security, and customer service quality standards and procedures</li><li>Perform other duties as assigned</li></ul>What you will bring: Required Experience, Qualifications &amp; Skills: <ul><li>Minimum of a high school diploma, GED or equivalent</li><li>Ability to understand and communicate verbal and written instructions in English</li><li>Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation</li><li>Must possess strong verbal and written communication skills</li><li>Intermediate experience with MS Office Applications</li><li>Must be 18 years of age or older</li><li>Must be legally authorized to work in the United States</li><li>Must pass pre-employment screenings</li><li>Must meet necessary requirements to obtain a security sensitive identification badge.</li><li>Must complete all training and maintain certification through employment</li><li>Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid)</li></ul>Preferred Experience, Qualifications &amp; Skills <ul><li>Strong communication and interpersonal skills</li><li>Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions</li><li>Organizational and planning skills</li><li>Strong leadership skills with the ability to motivate and coach others</li><li>Must be able to handle multiple situations simultaneously.</li><li>Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance</li><li>Must be familiar with all FAA/TSA/Airline/Company regulations</li><li>Previous airport and/or customer service experience preferred</li><li>Previous radio/phone dispatch experience preferred</li><li>Previous supervisory experience preferred</li></ul>Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: InternalCandidateEligibilityForm.2024. Total Rewards: Salary will be competitive and commensurate with experience. As a UGE employee you'll receive the following: <ul><li>Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.</li><li>Discount Program: 20% off for flight tickets with United Airlines</li><li>Vacation, Sick Time, and Floating Holidays</li><li>Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance</li><li>Flexible Spending Accounts, Long Term Disability,</li><li>401(k)</li><li>Paid Training</li><li>Paid parking or transportation assistance</li><li>Participation in the UGE annual incentive plan</li></ul>ADA Specifications <ul><li>Ability to communicate and interact with others in the English language, both oral and written.</li><li>Ability to operate a computer to enter and retrieve data</li><li>Ability to lift up to 70lbs on a consistent basis</li><li>Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)</li></ul>UGE is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled/LGBTQ United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Chicago O'Hare International Airport Job Type: Full-time Pay: $48,000.00 per year Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Supervisor, Passenger Assistance (ORD)

Explore 382+ Dispatch customer service in Chicago this April. Find roles across top companies and apply now to boost your career.