contact center specialist Jobs in Chicago

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customer success manager

customer success specialist Jobs in Chicago

customer success specialist

customer support representative (remote) Jobs in Chicago

customer support representative (remote)

customer care specialist

CCC Intelligent Solutions

<div><p>The hourly rate is:
</p>$24.88 - $28.85 per hour
<p>This position is bonus and/or commission eligible.
</p><p></p><p>CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy <b>, </b>creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we&rsquo;re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We&rsquo;re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com .<br>
</p><p></p><br>
<h1 class="jobSectionHeader"><b>The Role
</b></h1>The Customer Care Specialist will be responsible for maintaining reactive and proactive contact with customers to improve customer satisfaction and cash collections. During incoming calls, the Specialist supports the field staff and customers with the resolution of questions and issues. They are responsible for add-on sales, saves, retention, collections, and contract renewals and will work on moderately complex assignments where some judgment and initiative are required in resolving problems and making recommendations. The Specialist also follows up on accounts both 60 and 90 days overdue to ensure there are no service issues delaying payment and asking customer for payment.<br>
<p></p><br>
<h1 class="jobSectionHeader"><b>Key Responsibilities:
</b></h1><ul><li><p>Responsible for ensuring customer satisfaction and retention by managing a variety of calls including but not limited to questions related to service failures, billing, collections, cancellation requests, contracts, upgrades, and/or downgrades, etc.
</p></li><li><p>Ensure every issue is resolved on the first call or send the call to the appropriate person for resolution but remains accountable for resolution.
</p></li><li><p>Make outgoing campaign calls such as (but not limited to) ensuring customer contact, collecting outstanding debt, cold calling to generate leads, surveying customers, etc.
</p></li><li><p>Follow-up correspondence with customers to help build new relationships and ensure existing customer satisfaction.
</p></li><li><p>Document customer activities by recording critical data into Customer Service Database and maintains and ensures accuracy of customer data.
</p></li><li><p>Employ the consultation and negotiation skills necessary to successfully represent, cross-sell and downgrade products and services to existing customers.
</p></li><li><p>Code-in to call loop-line to customer calls and interpret the customers&rsquo; needs and manage the situation or send the call to the appropriate person for resolution.
</p></li><li><p>Utilize telephone skills and detailed knowledge of the product line, as well as knowledge of the market we are in.
</p></li><li><p>Administer passwords, name changes, and downgrades.
</p></li><li><p>Responsible for meeting agreed upon targets associated with savings, retention, and contract renewals.
</p></li><li><p>Make daily collection calls and follow-up on assigned accounts.
</p></li><li><p>Coordinate efforts with sales force, billing, and other appropriate parties to resolve issues affecting collection.
</p></li><li><p>Assist with the reconciliation of accounts, including resolution of deductions, overpayments, and unapplied cash.
</p></li><li><p>Prepare credits and recommend accounts for write-off for third party placement.
</p></li><li><p>Assist management in preparation of reserve analysis assigned accounts.
</p></li><li><p>Send out monthly statements to delinquent customers.<br>
</p></li></ul><p></p><br>
<h1 class="jobSectionHeader"><b>Requirements:
</b></h1><ul><li><p>High School, Vocational School, or equivalent is required. College preferred
</p></li><li><p>Typically requires one to two years&rsquo; experience in Administrative, Customer service, or Sales Support
</p></li><li><p>Call center experience required
</p></li><li><p>Customer satisfaction and customer retention experience
</p></li><li><p>Contract renewals, collections, cash, sales units, and revenue knowledge
</p></li><li><p>Committed to achieving results
</p></li><li><p>Creative problem solver
</p></li><li><p>Flexible and adaptable
</p></li><li><p>Excellent disposition to deal with customers &amp; recognize their needs
</p></li><li><p>Can clearly communicate and negotiate solutions
</p></li><li><p>Professional demeanor and can manage complaints
</p></li><li><p>Works accurately and with eye for detail
</p></li><li><p>Can suggest overall improvements
</p></li><li><p>Has a pleasant, friendly style
</p></li><li><p>Acts with integrity and trust
</p></li><li><p>Understands that selling and collecting are a part of good service<br>
</p></li></ul><p></p><br>
<div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>About CCC's Commitment to Employees:
</b></h1></div></div></div></div></div></div></div><p>CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion &amp; Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
</p><p></p><p>At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC&rsquo;s success.
</p><p></p><p>CCC offers competitive compensation and benefits to support you and your families, including:
</p><ul><li><p>401K Match
</p></li><li><p>Paid time off
</p></li><li><p>Annual Incentive Plan Performance Bonus
</p></li><li><p>Comprehensive health insurance
</p></li><li><p>Adoption Assistance
</p></li><li><p>Tuition Reimbursement
</p></li><li><p>Wellness Programs
</p></li><li><p>Stock Purchase Plan options
</p></li><li><p>Employee Resource Groups
</p></li></ul><p></p><p>For more information about our benefits, please check out our careers site .
</p><p></p><p>Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
</p><p></p><p>If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.</p></div>

Customer Care Specialist

greenPAWSchicago

<div>
 <p>
  Green Paws Chicago is proud to have a team of dedicated&nbsp;
  <strong>
   Pet Care Specialists
  </strong>
  &nbsp;with a passion for animals that translates into better care. Our employees set the standard for customer service and pet advocacy, walking dogs, visiting cats/small animals, and servicing clients (the four-legged and two-legged ones!) with the love and care they deserve. We are committed to social responsibility, constantly exploring ways that we can improve our impact within&nbsp;the community. We are grateful for the camaraderie and resilience of the Green Paws Team as we have navigated the challenges of these past few years together, finding new and creative ways to engage the community of Chicago pet owners.
 </p>
 <p>
  We are currently looking for a&nbsp;
  <strong>
   Pet Care Specialist&nbsp;
  </strong>
  (Dog Walker) to join our team of pet-loving individuals. This is an opportunity to thrive in an independent work environment, enjoy the fresh air, get exercise walking, and spend your time improving the lives of dogs and cats&nbsp;while earning a living.
 </p>
 <p>
  This position is&nbsp;
  <strong>
   full-time
  </strong>
  , and to be able to maintain a flexible&nbsp;schedule, our newest Pet Care Specialist should have at least 6-8 hours of open availability between the hours of
  <strong>
   9am - 5pm Monday through Friday
  </strong>
  . You should&nbsp;also be available on some evenings and weekends and ideally be open to overnight sittings. We look for a minimum of a one-year commitment. Pet care experience strongly preferred.
  <strong>
   Immediate opportunities across the Chicagoland area!
  </strong>
 </p>
 <p>
  Qualifications of our ideal Pet Care Specialist at Green Paws Chicago:
 </p>
 <ul>
  <li>
   Excellent pet handling skills and pet intuition. You must be comfortable working with dogs of varying sizes and breeds. Prior experience with dogs and/or cats is preferred, including your own pets, volunteering at shelters, pet sitting, grooming or training (veterinary techs, groomers, trainers)
  </li>
  <li>
   Dependability and trustworthiness, strong time management skills
  </li>
  <li>
   Excellent customer service and&nbsp;
   <strong>
    communication&nbsp;
   </strong>
   skills, able to remain professional and courteous with customers at all times
  </li>
  <li>
   Comfortable and adept at getting around the city safely
  </li>
  <li>
   Strong sense of direction and ability to navigate Chicago effectively
  </li>
  <li>
   Able to work through all seasons and weather that Chicago has to offer! This is a four Season job and pets need to be taken care of in all types of weather
  </li>
  <li>
   Ability to pass a criminal background check
  </li>
 </ul>
 <p>
  Benefits of working for Green Paws Chicago:
 </p>
 <ul>
  <li>
   Competitive pay
  </li>
  <li>
   Access to&nbsp;
   <strong>
    Supplemental Insurance&nbsp;and Retirement Savings
   </strong>
  </li>
  <li>
   <strong>
    Workload Flexibility
   </strong>
   , how much you earn is largely determined by you and the workload you take on (additional pay available for evening and weekend work)
  </li>
  <li>
   We only do private walks; i.e., visits with one family&rsquo;s pet(s) at a time -- no pack walking
  </li>
  <li>
   Optimized geographic routes and schedules with regular clients and pets
  </li>
  <li>
   Office support to manage client relationships and marketing
  </li>
 </ul>
 <p>
  Our Pet Care Specialists set their own schedules,&nbsp;largely determining their own income earning potential. For Pet Care Specialists employed by us the full 366-day period of January 1, 2024 to December 31, 2024 and who made themselves available to accept visit&nbsp;bookings full time, the annual gross earnings ranged from just under $34,000 to just over $42,000. Additionally, after 30 days of full-time employment, we offer&nbsp;optional participation in both&nbsp;the Illinois Secure Choice IRA retirement savings program and seven different forms of Aflac supplemental insurance.
 </p>
</div>


Chicagoland Dog Walker and Pet Sitter

Green Paws Chicago

<div><p>Green Paws Chicago is proud to have a team of dedicated <b>Pet Care Specialists</b> with a passion for animals that translates into better care. Our employees set the standard for customer service and pet advocacy, walking dogs, visiting cats/small animals, and servicing clients (the four-legged and two-legged ones!) with the love and care they deserve. We are committed to social responsibility, constantly exploring ways that we can improve our impact within the community. We are grateful for the camaraderie and resilience of the Green Paws Team as we have navigated the challenges of these past few years together, finding new and creative ways to engage the community of Chicago pet owners.</p><p>
We are currently looking for a <b>Pet Care Specialist </b>(Dog Walker) to join our team of pet-loving individuals. This is an opportunity to thrive in an independent work environment, enjoy the fresh air, get exercise walking, and spend your time improving the lives of dogs and cats while earning a living.</p><p>
This position is <b>full-time</b>, and to be able to maintain a flexible schedule, our newest Pet Care Specialist should have at least 6-8 hours of open availability between the hours of <b>9am - 5pm Monday through Friday</b>. You should also be available on some evenings and weekends and ideally be open to overnight sittings. We look for a minimum of a one-year commitment. Pet care experience strongly preferred. <b>Immediate opportunities across the Chicagoland area!</b></p><p>
Qualifications of our ideal Pet Care Specialist at Green Paws Chicago:</p><ul><li>
Excellent pet handling skills and pet intuition. You must be comfortable working with dogs of varying sizes and breeds. Prior experience with dogs and/or cats is preferred, including your own pets, volunteering at shelters, pet sitting, grooming or training (veterinary techs, groomers, trainers)</li><li>
Dependability and trustworthiness, strong time management skills</li><li>
Excellent customer service and <b>communication </b>skills, able to remain professional and courteous with customers at all times</li><li>
Comfortable and adept at getting around the city safely</li><li>
Strong sense of direction and ability to navigate Chicago effectively</li><li>
Able to work through all seasons and weather that Chicago has to offer! This is a four Season job and pets need to be taken care of in all types of weather</li><li>
Ability to pass a criminal background check</li></ul><p>
Benefits of working for Green Paws Chicago:</p><ul><li>
Competitive pay</li><li>
Access to <b>Supplemental Insurance and Retirement Savings</b></li><li><b>
Workload Flexibility</b>, how much you earn is largely determined by you and the workload you take on (additional pay available for evening and weekend work)</li>
We only do private walks; i.e., visits with one family&rsquo;s pet(s) at a time <li>- no pack walking</li><li>
Optimized geographic routes and schedules with regular clients and pets</li><li>
Office support to manage client relationships and marketing</li></ul><p>
Our Pet Care Specialists set their own schedules, largely determining their own income earning potential. For Pet Care Specialists employed by us the full 366-day period of January 1, 2024 to December 31, 2024 and who made themselves available to accept visit bookings full time, the annual gross earnings ranged from just under $34,000 to just over $42,000. Additionally, after 30 days of full-time employment, we offer optional participation in both the Illinois Secure Choice IRA retirement savings program and seven different forms of Aflac supplemental insurance.</p><p>
</p><p>GktGloMekT</p></div>

IQVIA

<div><div><div>Chicago, United States of America | Full time | Home-based | R1530183</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><br>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians and patients. A significant part of our business is acting as the company&rsquo;s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that in partnership with our client, LENZ Therapeutics, we are currently looking for Pharmaceutical<b> Inside Sales Representative/Clinical Specialist </b>to join our team. In this position, you will discuss clinical information with Eye Care Physician (ECP) in the presbyopia space. The <b>Inside Sales Representative/Clinical Specialist </b>is primarily responsible for calling optometry and ophthalmology offices to discuss the presbyopia disease state and related clinical information with the Eye Care Physician. This role will be accountable for multiple productivity metrics and overachieving on key objectives. This is accomplished by establishing mutually beneficial business relationships with targeted eye care physicians in the presbyopia market. The Inside Clinical Call Specialist is also responsible for coordinating strategies with appropriate teammates to maximize productivity metrics and goals in the assigned territory.</div><div><b>
RESPONSIBILITIES</b></div><div>
Successful candidates will demonstrate ability in these areas; Specific responsibilities and tasks may extend beyond the below; however, these are descriptive of the role</div><ul><li>
Initiate outbound calls to Optometrists and Ophthalmologists to deliver effective discussions about presbyopia and related clinical information.</li><li>
Deliver key insights/clinical information to physician offices by liaising with receptionists, office-managers and other office staff to get to the Eye Care Physician.</li><li>
Over-Achieve on key productivity, development, and learning objectives.</li><li>
Engage targeted ECP and office staff with clinical information and services provided in compliance with LENZ Therapeutics&rsquo; policies.</li><li>
Ensure all calls/activities are entered into CRM system at time of discussion.</li><li>
Receive inbound calls if needed during operating hours.</li><li>
Continuous self-learning of the presbyopia market including new developments and updates.</li></ul><div><b>
Qualifications:</b></div><ul><li>
Four-year College Degree - Preferred</li><li>
Eye Care Experience &ndash; Strongly Preferred</li><li>
Minimum 1 to 3 years inside team experience, B2B territory management/account management experience, field team experience - Preferred</li><li>
Inside Pharmaceutical, Device, or MedTech team experience - Preferred</li><li>
Ability to understand and convey accurate complex information to Optometrists and Ophthalmologists, in an educated, articulate, and professional manner</li><li>
Experience developing and maintaining customer relationships</li><li>
Experience maintaining accurate records of all call activities</li><li>
Proven ability to consistently meet/exceed defined territory goals</li><li>
Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience</li><li>
High work ethic, reliable and punctual in reporting for scheduled work</li><li>
Plan and organize Territory to meet required call targets</li><li>
Make presentations (Details)</li><li>
Keep current with industry knowledge</li><li>
Advance listening, problem-solving and decision-making skills</li><li>
Excellent verbal and written communication skills</li><li>
Ability to effectively manage multiple tasks across multiple systems</li><li>
Ability to be flexible as needed to meet the fluctuating business needs</li><li>
Private, quiet, dedicated workspace required</li><li>
Maintain and update current and prospective target Healthcare professional profiles</li><li>
Maintain a professional image for Client</li><li>
Participate in all required training and team meetings</li><li>
Make complete, accurate and timely submission of all time-keeping, Details, call activity, within the approved CRM</li><li>
Compliance with the Approved Program, and proper use of Approved Materials and Program Budgets</li><li>
Participate or coordinate virtual and live lunch &amp; learns, dinner programs, weekend events, as appropriate</li><li>
Have appropriate interaction with co-program partners or counterparts</li><li>
Ability to collaborate</li><li>
Experience with Salesforce, Veeva preferred</li><li>
Demonstrated ability to manage and develop an assigned territory with minimal supervision</li></ul><div>
#LI-CES</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $30.00-$32.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Inside Sales Representative - 2974556

Comprehensive Prosthetics & Orthotics

<div><h2 class="jobSectionHeader"><b>Position Overview</b></h2><p>
Comprehensive Prosthetics &amp; Orthotics (CPO) is seeking a full-time <b>Patient Services Coordinator</b> to support our Chicago outpatient clinic. This healthcare administration role functions as a <b>front desk coordinator, medical receptionist, and patient access specialist</b> within a fast-paced orthotic and prosthetic clinic environment. The Patient Services Coordinator plays a central role in <b>patient intake, scheduling, insurance verification, clinic operations, and healthcare customer service</b>, ensuring an organized and compassionate experience from check-in through follow-up.</p><p>
This position is ideal for candidates with experience in <b>medical office workflows, outpatient clinic coordination, insurance documentation, HIPAA compliance, and patient management systems</b>. As the first point of contact, this role directly impacts patient satisfaction, operational efficiency, and revenue cycle support. The successful candidate will combine strong communication skills, attention to detail, and healthcare administrative knowledge to support clinicians, referral sources, and patients across the full continuum of care.</p><p></p><h2 class="jobSectionHeader"><b>
Essential Functions &amp; Responsibilities</b></h2><ul><li>
Serve as the primary front desk contact for patients, families, and visitors</li><li>
Manage patient scheduling, appointment coordination, and phone communication</li><li>
Complete patient intake processes including demographic entry and insurance documentation</li><li>
Perform insurance verification and explain financial responsibility clearly and professionally</li><li>
Collect and maintain HIPAA acknowledgments, consent forms, and Supplier Standards documentation</li><li>
Support clinicians by coordinating patient flow and ensuring accurate documentation</li><li>
Assist with billing support, scanning, records management, and administrative tasks</li><li>
Maintain a clean, organized, and welcoming outpatient clinic environment</li><li>
Collaborate with referral sources and internal teams to support continuity of care</li><li>
Participate in training and ongoing professional development</li></ul><h2 class="jobSectionHeader"><b><br>
Required Qualifications</b></h2><ul><li>
High school diploma or equivalent</li><li>
Authorization to work in the United States</li><li>
Strong customer service, communication, and organizational skills</li><li>
Proficiency with computers, office equipment, and data entry systems</li><li>
Ability to lift up to 50 pounds as required for clinic operations</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
3+ years of experience in a healthcare, medical office, patient access, or administrative support role</li><li>
Experience with insurance verification and patient financial counseling</li><li>
Familiarity with medical terminology and outpatient clinic workflows</li><li>
Experience using electronic health record (EHR) or patient management systems</li></ul><p></p><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h2><ul><li>
Starting pay: <b>$20.00 per hour</b>, adjusted based on experience</li><li>
Competitive benefits package (details provided during interview process)</li><li>
Stable, growing healthcare organization with long-term career advancement opportunities</li><li>
Supportive team environment with training and development</li></ul><p></p><h2 class="jobSectionHeader"><b>
About Comprehensive Prosthetics &amp; Orthotics (CPO)</b></h2><p>
Comprehensive Prosthetics &amp; Orthotics (CPO) is a leading Midwest provider of orthotic and prosthetic care. We combine advanced technology with compassionate, patient-centered service to help individuals regain mobility, confidence, and independence. Our culture emphasizes collaboration, accountability, and service excellence across every clinic we operate.</p><p></p><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity Statement</b></h2><p>
Comprehensive Prosthetics &amp; Orthotics is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.</p></div>

Patient Services Coordinator (Full-Time, Day Shift) - South Side Chicago

Airgas

<div>R10086470 Healthcare Sales Specialist (Open)
<p></p><p>Location:
</p>South Chicago Heights, IL - Filling industrialAurora, IL - Jericho - Retail shop, Joliet, IL - Retail shop
<p></p><h2 class="jobSectionHeader"><b>How will you CONTRIBUTE and GROW?
</b></h2><p></p>Airgas is Hiring for a Healthcare Sales Specialist in South Chicago Heights, IL!
<p>At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
</p><p></p><p><b><i>We are looking for you!
</i></b></p><ul><li><p>Salary Range: 80k-90k base plus bonus
</p></li><li><p>Mileage Reimbursement and auto allowance
</p></li><li><p>Travel within territory
</p></li></ul><p></p><p><b>Recruiter: Gaby Bogenschutz / gaby.bogenschutz </b><b>@airliquide.com </b><b>/ (920) 472- 3495 CALL/TEXT
</b></p><p></p><p>The Healthcare Sales Specialist sells medical gases, products, and services to healthcare and life science establishments within a specific geographic area serving as a subject matter expert to both internal and external customers. The Sales Specialist is responsible for developing and executing regional company specific medical and specialty gas marketing plans and supporting the Region in this capacity.
</p><p></p><div><div><div><div><div><div><div><div><div><ul><li>Responsible for increasing sales and profit margins by presenting the company&rsquo;s various medical product lines and specialty gases to new prospects and existing customers by both explaining &amp; demonstrating Airgas&rsquo;s products and services to provide solutions tailored to respective customer segment needs..
</li></ul><ul><li>Develops and implements customer specific marketing plans by studying the type of product and volume used by customers/prospects depending on industry or trade factor.
</li></ul><ul><li>Prepares sales proposals and contracts by quoting pricing, credit terms, estimated date of delivery based on knowledge of Airgas&rsquo;s production and delivery schedules.
</li></ul><ul><li>Acts as a resource for other Airgas sales professionals in developing and maintaining medical sales within their customer base by providing product and industry training, making customer presentations and recommendations.
</li></ul><ul><li>Monitors competition through research and by gathering current marketplace information on existing products, new products, delivery schedules, merchandising techniques, go to market strategies, etc.
</li></ul><ul><li>Resolves customer concerns and/or complaints by thoroughly investigating issues/problems, identifying and developing solutions, preparing memos/reports, and making recommendations to management.
</li></ul><ul><li>Keeps management informed by maintaining and daily activity in CRM, results reports ( weekly work plans, and monthly and annual territory analyses) as required.
</li></ul><ul><li>Recommends continuous improvement suggestions including but not limited to processes, procedures, products, changes in products, service and policy by assessing and evaluating results and staying in touch with competitive developments and discussions with vendors.
</li></ul><ul><li>Other duties as assigned.
</li></ul></div></div></div></div></div></div></div></div></div><h2 class="jobSectionHeader"><b>________________________
</b></h2><h2 class="jobSectionHeader"><b>Are you a MATCH?
</b></h2><p></p><p><b>Required Qualifications:
</b></p><div><div><div><div><div><div><div><div><div><ul><li>Bachelor&rsquo;s degree in Business or related field. In lieu of degree, consideration for up to 4 years of additional sales specific experience may be considered.
</li></ul><ul><li>3 years of prior solution driven sales experience preferably within the industrial and specialty medical gas field.
</li></ul><ul><li>Demonstrated relationship management &amp; consultative selling aptitude with the ability to problem-solve and devise solutions for the customer.
</li></ul><ul><li>Ability to target accounts and achieve results through a sales process and strategy.
</li></ul><ul><li>Ability to build effective relationships with all levels and roles both within Airgas and outside the organization.
</li></ul><ul><li>Strong problem solving and analytical skills with a thorough understanding of financial accounting terms and principals including margin, profit, cost, and rate of return.
</li></ul><ul><li>Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a cross-functional team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
</li></ul><ul><li>Excellent organizational and time management skills to include the ability to multi-task and effectively manage projects in a diverse organization.
</li></ul><ul><li>Strong computer skills to include proficiency in Google applications (Slides, Sheets, Docs) as well as a working knowledge of SAP.
</li></ul><ul><li>Ability to work independently and under pressure to meet deadlines.
</li></ul><ul><li>Self-motivated with effective organizational/time-management skills.
</li></ul><ul><li>Frequent regional travel (up to 60% of work time).
</li></ul><ul><li>Minimal overnight travel.
</li></ul><ul><li>Reliable transportation, current driver&rsquo;s license, minimum liability insurance as required by state of vehicle registration.
</li></ul><ul><li>Job requires visitation to various Airgas and customer sites, which have varying environments/conditions, layouts, and accessibility. Environment may contain loud noises and/or odors that may last for an extended period of time or on a continual basis.
</li></ul><ul><li>Employee may be required to remain stationary for extended periods of time including sitting in an automobile for long periods of time.
</li></ul><p> Employee may occasionally be required to transverse through office and/or manufacturing locations. Employee will frequently be required to actively listen and exchange information.
</p><p> Employee will be required to observe and assess information received via computer. Requires frequent use of computer, telephone and operation of a motor vehicle.
</p><ul><li>May occasionally be required to lift and/or move up to 60 pounds
</li></ul></div></div></div></div></div></div></div></div></div><p>________________________
</p><p><b>Benefits
</b></p><p></p><p>We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&amp;D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
</p><p></p><p>Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees&rsquo; dependents, and an Airgas Scholarship Program for dependent children.
</p><p></p><p>Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.
</p><p></p><p>_________________________
</p><p></p><p><b>Your DIFFERENCES enhance our PERFORMANCE
</b></p><p></p><p>At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
</p><p></p><p>We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</p><p></p><p>_________________________
</p><p></p><p><b>About Airgas
</b></p><p></p><p>Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
</p><p></p><p>Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
</p><p></p><p>Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you&rsquo;ll find a welcoming workplace where you&rsquo;re valued for who you are and where you can fill your potential while growing a fulfilling career &mdash; whatever path you choose.
</p><p></p><p>_________________________
</p><p></p><p><b>Equal Employment Opportunity Information<br>
</b><br>
</p><p>We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
</p><p></p><p>Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans&rsquo; Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
</p><p></p><p>Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
</p><p>_________________________
</p><p></p><p>California Privacy Notice</p></div>

Healthcare Sales Specialist

HDI Global Insurance Company

<div><div><b>Casualty Senior Claims Specialist</b><br>
<br>
<b>About HDI Global Insurance Company</b><br>
<br>
HDI Global Insurance Company is a commercial property and casualty insurer headquartered in Chicago, IL. As a wholly owned subsidiary of HDI Global SE, we manage the industrial lines division of the Talanx Group. Our extensive portfolio of products and services, combined with an international network of local insurers in over 150 countries, enables us to offer comprehensive domestic and global insurance solutions for U.S.-based multinational companies.<br>
<br>
We are currently seeking a seasoned Casualty Senior Claims Specialist to join our team. This role will focus on the investigation, evaluation, negotiation, and resolution of complex and high-exposure commercial casualty claims, including product liability and construction-related matters.<br>
<br>
<br>
<b>Key Responsibilities</b></div>
<ul><li>Manage a portfolio of high-value, complex casualty claims, including litigated matters.</li>
<li>Investigate, evaluate, negotiate, and resolve complex commercial casualty claims, utilizing external service providers where appropriate.</li>
<li>Represent the company and clients in complex claims by participating in or leading litigation teams as necessary.</li>
<li>Independently resolve significant exposure claims within delegated authority levels.</li>
<li>Effectively manage outside counsel and other external vendors to ensure cost control and quality outcomes.</li>
<li>Analyze policy coverage on standard and manuscript forms, identify coverage issues, and draft coverage position letters when required.</li>
<li>Operate within designated monetary authority for reserves, settlements, and payments.</li>
<li>Prepare timely and accurate large loss reports and keep management informed of developments on severe claims.</li>
<li>Conduct mediations and informal negotiations to drive efficient claim resolution.</li>
<li>Develop and maintain strong relationships with customers, brokers, and internal colleagues domestically and internationally.</li>
<li>Identify and pursue subrogation recovery opportunities when applicable.</li>
<li>Share claims insights and lessons learned across departments to improve organizational performance.</li>
</ul>
<div><br>
<b>Skills, Knowledge &amp; Abilities</b></div>
<ul><li>Expertise in complex casualty claims handling, litigation management, coverage analysis, and negotiations.</li>
<li>Strong analytical skills, including the ability to review medical records, expert reports, and investigative materials.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong organizational skills with the ability to manage multiple priorities effectively.</li>
<li>Detail-oriented with strong policy interpretation capabilities.</li>
<li>Adaptable and capable of thriving in a dynamic environment.</li>
<li>Customer-focused mindset with a commitment to exceeding expectations of internal and external stakeholders.</li>
<li>Proficiency in Microsoft Office applications and electronic claims management systems.</li></ul><br>
<div><br>
<br>
<br>
<b>Additional Requirements</b></div>
<ul><li>Bachelor&rsquo;s degree required.</li>
<li>Minimum of 5 years of relevant casualty claims experience.</li>
<li>Litigation and insurance claims management experience, particularly in product liability and construction liability.</li>
<li>Willingness to obtain and maintain appropriate state adjuster licenses and required continuing education credits.</li>
<li>Travel required on a minimal or as-needed basis.</li>
</ul>
<div><br>
<b>Compensation</b><br>
The base salary range for this position is $110,000&ndash;$150,000, plus eligibility for a performance-based annual bonus. Actual compensation will be determined based on experience, education, geographic location, and other relevant factors.<br>
<br>
<br>
<b>Benefits</b><br>
HDI Global Insurance Company offers a competitive benefits package, including:<br>
401(k) with company match, Paid Time Off, Sick Leave, Medical, Health Reimbursement Arrangement (HRA), Telemedicine, Wellness Program, Employee Assistance Program (EAP), Dental, Vision, Accident &amp; Critical Illness Insurance, Flexible Spending Account (FSA), Dependent Care FSA, Group and Voluntary Life Insurance, Short- and Long-Term Disability, Pet Insurance, Transit and Parking benefits.<br>
<br>
<br>
<b>Compliance Notices</b><br>
Attention California Applicants: Click here to read HDI&rsquo;s California Personnel Privacy Notice.<br>
<br>
<b>Equal Opportunity Employer</b><br>
HDI Global Insurance Company is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.<br>
HDI Global Insurance Company participates in E-Verify.</div></div>

Casualty Claims Senior Specialist

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