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ehr end user engagement liaison

Gritter Francona, Inc

<div><p>Gritter Francona is looking for an End-User-Engagement Liaison to help support the deployment and implementation of the Oracle EHR system throughout Veterans Affairs hospitals.</p><p></p><p>
The Liaison will act as a fulcrum between Training, Change Management, Adoption, Communications, Informatics, &amp; Training stakeholders/activities and the central deployment team - ensuring consistency and repeatability in EUE execution across multiple hospital deployments at different stages in their transition. This role also requires the liaison to proactively address risks, resolve issues, and act as the 'glue' between multiple stakeholder groups.
</p><p></p><p>Significant client interaction is involved, and some travel can be expected for key onsite events. Intermediate change management, training, stakeholder engagement, written and verbal communication, and project management skills are needed to be a successful.<br>
</p><br>
<br>
<b>Requirements</b><br>
<ul><li>
Bachelor's degree</li><li>
8+ years of relevant experience
</li><li>Ability to obtain a Public Trust clearance</li><li>
Previous Oracle EHR exposure HIGHLY PREFERRED</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Short Term &amp; Long Term Disability</li><li>
Training &amp; Development</li></ul></div>

EHR End-User-Engagement Liaison

Capital Consulting LLC

<div><p>Position Overview</p><p>
We are seeking an experienced Senior Business Analyst with deep functional expertise in Oracle E-Business Suite (EBS) iSupplier Portal to support a federal DoD financial systems program.</p><p>
This is a purely functional role &mdash; the ideal candidate is a subject matter expert in supplier-facing portal processes, supplier lifecycle management, and iSupplier integration with the broader Oracle EBS Procurement and Accounts Payable ecosystem. No technical development or coding is required.</p><p>
The Senior Business Analyst will lead requirements gathering, drive AS-IS / TO-BE process design, and act as the primary liaison between federal procurement stakeholders, supplier management teams, and technical delivery teams.</p><ul><li>
Location: Primarily remote</li><li>
Travel: ~2 days per quarter (Lackland, TX program support)</li></ul><p>
Key Responsibilities</p><ul><li>
Lead structured requirements gathering sessions with federal procurement and supplier stakeholders</li><li>
Translate business and regulatory requirements into functional specifications and process designs</li><li>
Define and document requirements for supplier-facing processes, including:<ul><li>
Supplier registration &amp; onboarding</li><li>
Profile management</li><li>
PO acknowledgment</li><li>
Invoice submission</li><li>
Supplier communications</li></ul></li><li>
Develop and document AS-IS and TO-BE process flows across the supplier lifecycle</li><li>
Perform gap analysis and recommend solutions aligned with federal compliance standards (SAM.gov, FAR/DFARS)</li><li>
Support configuration validation and review setup decisions with technical teams</li><li>
Develop and execute UAT test plans, scripts, and test cases</li><li>
Provide functional support and issue resolution for end users and administrators</li><li>
Serve as the functional bridge between business stakeholders and technical teams</li><li>
Create documentation including:<ul><li>
BRDs (Business Requirements Documents)</li><li>
FDDs (Functional Design Documents)</li><li>
User guides and training materials</li></ul></li><li>
Deliver end-user training on iSupplier Portal functionality</li></ul><p>
Required Qualifications</p><ul><li>
7&ndash;10+ years of experience as a Business Analyst with Oracle EBS (focus on iSupplier Portal)</li><li>
Strong expertise in:<ul><li>
Business process analysis</li><li>
Requirements gathering and documentation</li><li>
Functional design (no coding required)</li></ul></li><li>
Deep functional knowledge of Oracle iSupplier Portal, including:<ul><li>
Supplier onboarding &amp; profile management</li><li>
PO acknowledgment workflows</li><li>
Advance shipment notices (ASN)</li><li>
Invoice submission &amp; payment visibility</li><li>
Supplier collaboration &amp; dispute resolution</li><li>
Portal access controls and user administration</li></ul></li><li>
Understanding of integration points with:<ul><li>
Oracle Purchasing (PO)</li><li>
Oracle Accounts Payable (AP)</li></ul></li><li>
Experience with:<ul><li>
AS-IS / TO-BE process mapping</li><li>
Gap analysis</li><li>
ERP functional design</li></ul></li><li>
Familiarity with federal compliance requirements:<ul><li>
SAM.gov</li><li>
FAR / DFARS</li><li>
DoD supplier onboarding</li></ul></li><li>
Strong stakeholder engagement and facilitation skills</li><li>
Excellent documentation experience (BRDs, FDDs, UAT, training materials)</li><li>
Bachelor&rsquo;s degree (or equivalent experience)</li><li>
U.S. Citizenship required</li><li>
Ability to obtain and maintain:<ul><li>
Tier 1 (T1) background investigation</li><li>
Common Access Card (CAC)</li></ul></li></ul><p>
Preferred Qualifications</p><ul><li>
Oracle EBS R12 iSupplier experience in a federal or DoD environment</li><li>
Experience with:<ul><li>
Oracle Sourcing</li><li>
Contract Lifecycle Management (CLM)</li><li>
FPDS-NG reporting</li></ul></li><li>
Knowledge of:<ul><li>
Supplier diversity programs</li><li>
Federal small business compliance</li></ul></li><li>
Experience supporting federal ERP or supply chain modernization programs</li><li>
Familiarity with Agile or hybrid delivery models</li><li>
Oracle EBS certification (iSupplier or Procurement) preferred</li></ul><p>
Education</p><ul><li>
Bachelor&rsquo;s degree in:<ul><li>
Business</li><li>
Supply Chain Management</li><li>
Finance</li><li>
Information Technology</li><li>
or related field</li></ul></li><li>
Master&rsquo;s degree or MBA preferred</li></ul></div>

Oracle E-Business Suite (EBS) – iSupplier Portal

Edera L3C

<div><h3 class="jobSectionHeader"><b>Technical Project Manager</b></h3><div></div><h3 class="jobSectionHeader"><b>
Edera L3C is a fast-growing healthcare consultancy that addresses today&rsquo;s issues and helps create tomorrow&rsquo;s solutions by connecting the brightest minds in healthcare. Our team of management, clinical, revenue, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that&rsquo;s how we work. We transform healthcare by bringing industry best practices from the private sector to the public sector, and the public sector to the private sector. Edera is an L3C (a variation of a limited liability company) that places &ldquo;purpose before profit&rdquo; a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients.</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
We are seeking a Technical Project Manager with deep experience delivering Microsoft Dynamics solutions within healthcare environments. This role will lead full lifecycle projects focused on Dynamics 365 implementations, integrations, workflow optimization, and data-driven transformation using Agile methodologies. The ideal candidate understands the intersection of enterprise healthcare systems and Microsoft technologies, enabling successful delivery of secure, compliant, and high-impact solutions.</b></h3><h3 class="jobSectionHeader"><b>
You will collaborate with clinicians, IT teams, and external partners to architect scalable, secure, and standards-based solutions that align with Edera&rsquo;s mission and client goals.</b></h3><h3 class="jobSectionHeader"><b>
Type of Employment: </b><b>Full-time role with opportunity for other employment status options.</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Work Location/Travel: </b><b>Ideal applicants are required to work two or three times a week at Edera&rsquo;s DC office, or at client sites in the DC area. Low to</b><b> </b><b>Moderate percentage of travel required. Applicants should be free from travel restrictions.</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Salary: </b><b>Highly competitive salary/pay, potential for bonus and/or incentives.</b></h3><h3 class="jobSectionHeader"><b>
There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is highly competitive but dependent upon employment type (1099, contract, W2).
</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>Role Reports to: </b><b>Hiring Manager</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Direct Reports: </b><b>This role will have no direct reports</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><h3 class="jobSectionHeader"><b>
Lead end-to-end project delivery for Microsoft Dynamics solutions, including Dynamics 365 Customer Engagement (CE), Finance &amp; Operations (F&amp;O), Business Central (BC), and Power Platform components.</b></h3><h3 class="jobSectionHeader"><b>
Manage Health IT initiatives leveraging Dynamics for clinical, operational, or administrative workflows, such as patient engagement, scheduling, revenue cycle, case management, and analytics.</b></h3><h3 class="jobSectionHeader"><b>
Coordinate system integrations between Dynamics and healthcare platforms (EHR systems, interoperability engines, data warehouses, patient portals).</b></h3><h3 class="jobSectionHeader"><b>
Facilitate Agile ceremonies (sprint planning, standups, retrospectives) to ensure continuous delivery and alignment with business and clinical goals.</b></h3><h3 class="jobSectionHeader"><b>
Develop project plans, sprint roadmaps, user stories, and acceptance criteria that reflect both technical requirements and healthcare compliance needs.</b></h3><h3 class="jobSectionHeader"><b>
Collaborate closely with solution architects, Dynamics developers, analysts, clinicians, and operational leaders.</b></h3><h3 class="jobSectionHeader"><b>
Ensure adherence to healthcare regulations (HIPAA, HITRUST, data privacy) and Microsoft best practices.</b></h3><h3 class="jobSectionHeader"><b>
Drive stakeholder engagement through workshops, process mapping, demos, UAT coordination, and change management.</b></h3><h3 class="jobSectionHeader"><b>
Monitor project performance, address risks and dependencies, and communicate updates to leadership.</b></h3><h3 class="jobSectionHeader"><b>
Oversee system documentation, release planning, training, and post</b><b>‑</b><b>deployment support.</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Technical Skills Required:</b></h3><h3 class="jobSectionHeader"><b>
Strong proficiency with MS Office 365 skills to include MS Project, Word, Excel, PowerPoint, Outlook, Teams, and SharePoint</b></h3><h3 class="jobSectionHeader"><b>
Strong working knowledge of Dynamics 365 modules, configuration, extensions, workflows, and Power Platform components (Power Apps, Power Automate, Dataverse).</b></h3><h3 class="jobSectionHeader"><b>
Experience in Health IT, including clinical workflows, interoperability standards (FHIR, HL7), security, and healthcare operations.</b></h3><h3 class="jobSectionHeader"><b>
Hands-on Agile project delivery experience (Scrum or hybrid Agile).</b></h3><h3 class="jobSectionHeader"><b>
Proven ability to manage cross-functional teams and complex multi-system integrations.</b></h3><h3 class="jobSectionHeader"><b>
Strong communication, requirements-gathering, and stakeholder management skills.</b></h3><h3 class="jobSectionHeader"><b>
Preferred certifications: PMP, CSM, PMI-ACP, Microsoft Dynamics 365 certifications, Azure certifications.</b></h3><h3 class="jobSectionHeader"><b>
Familiarity with healthcare compliance, cybersecurity, and data governance best practices.</b></h3><h3 class="jobSectionHeader"><b>
Preferred Attributes</b></h3><h3 class="jobSectionHeader"><b>
Ability to bridge the gap between clinical, operational, and technical teams.</b></h3><h3 class="jobSectionHeader"><b>
Experience translating healthcare needs into Dynamics-based solutions.</b></h3><h3 class="jobSectionHeader"><b>
Comfortable delivering in fast-paced healthcare environments with evolving priorities.</b></h3><h3 class="jobSectionHeader"><b>
Demonstrated commitment to high-quality, user-centric implementations</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Education/Certification Required:</b></h3><h3 class="jobSectionHeader"><b>
Bachelor&rsquo;s degree in computer science, Information Technology, or a related field</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
All applicants must be US citizens and able to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace.
</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law. Edera takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or Veteran status.</b></h3></div><div></div>

Technical Project Manager

TRILOGY FEDERAL

<div><div><div>Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results.</div><div></div><div><br>
The Senior Human Factors Engineer serves as the lead authority for human systems engineering, specializing in the assessment and optimization of products, processes, and workflows within complex clinical informatics environments. With a deep foundation in organizational psychology, industry best practices, and human factors research, this leader devises strategies, evaluations, and designs to maximize usability, safety, and effectiveness while minimizing negative impacts for all user groups. The Senior Human Factors Engineer orchestrates end-to-end usability analysis, coordinating interdisciplinary research, evaluating system and process performance, and proactively identifying latent or transient issues that traditional workflows or unit testing may not reveal. This position actively fosters iterative feedback and continuous improvement, ensuring all human factors work meets or exceeds industry and regulatory standards. They bring extensive expertise in SAFe&reg; Lean Agile methodologies, driving value and operational excellence through the empowerment of high-performing Agile teams and the management of HFE resources for this contract.</div>
<div></div>
<div>Please note, this position is contingent upon award (August 2026)</div></div>
<div><div><h3 class="jobSectionHeader"><b>Primary Responsibilities:
</b></h3><div><div><div><div><ul><li><p>Serve as the principal subject matter expert and lead resource for all human factors engineering work performed under this agreement. Ensure deliverables are of the highest quality and fully compliant with industry standards and customer expectations.</p>
</li>
</ul></div><div><ul><li><p>Apply deep knowledge of organizational psychology, current research, and industry trends to devise strategies, conduct human-centered evaluations, and propose evidence-based designs to assess products and processes in clinical informatics and healthcare delivery.</p>
</li>
</ul></div><div><ul><li><p>Lead analysis of clinical informatics workflows, aggregating policy, process, and research data to identify user experience issues, risks, or failure points, including those often missed by standard unit testing. Recommend redesigns or process adjustments to mitigate negative impacts.</p>
</li>
</ul></div><div><ul><li><p>Conduct live demonstration sessions, eliciting real-time feedback from users and stakeholders. Synthesize and communicate observations, formulate actionable suggestions, and adapt recommendations in response to user and participant engagement.</p>
</li>
</ul></div><div><ul><li><p>Clearly articulate complex human factors issues both formally and informally to engineering teams, clinical leaders, and end users. Translate technical findings into practical solutions and ensure all stakeholders are informed and engaged throughout system or workflow changes.</p>
</li>
</ul></div><div><ul><li><p>Maintain a comprehensive understanding of all applicable HFE/human systems engineering standards and best practices. Ensure all recommendations and deliverables fully conform to required regulations and guidelines (including, but not limited to, FDA, AAMI, ISO/IEC standards as applicable).</p>
</li>
</ul></div><div><ul><li><p>Leverage SAFe&reg; Lean Agile principles to promote organizational change, empower Agile teams, and drive continuous improvement in system usability and user satisfaction. Actively participate in and guide Agile ceremonies, PI planning, and retrospectives as they pertain to human factors initiatives.</p>
</li>
</ul></div><div><ul><li><p>Lead quality assurance for HFE outputs, validating that all evaluations, analyses, and redesign efforts are robust, actionable, user-focused, and measurable. Direct junior human factors engineering resources to ensure contract-wide excellence.</p>
</li>
</ul></div><div><ul><li><p>Stay abreast of emerging industry tools, techniques, and research in human factors engineering. Incorporate lessons learned and the latest advances to enhance future assessments, workflow improvements, and user outcomes.</p>
</li>
</ul></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Minimum Requirements:
</b></h3><div><div><div><div><div><ul><li><p>Master&rsquo;s degree in human factors engineering, organizational psychology, human systems integration, biomedical engineering, industrial engineering, ergonomics, or a closely related discipline.</p>
</li>
</ul></div><div><ul><li><p>Minimum of ten (10) years of progressively responsible experience in human factors engineering, human systems design, or a related field, with direct experience in healthcare, clinical informatics, or large-scale IT environments.</p>
</li>
</ul></div><div><ul><li><p>Proven expertise applying principles of organizational psychology and state-of-the-art human factors research to drive product and process assessment.</p>
</li>
</ul></div></div><div><div><ul><li><p>Demonstrated experience in facilitating live usability sessions, conducting participatory design reviews, and synthesizing participant feedback into actionable recommendations.</p>
</li>
</ul></div><div><ul><li><p>In-depth familiarity with SAFe&reg; Lean Agile methodologies, including demonstrated history of integrating human factors practices within high-performing Agile teams.</p>
</li>
</ul></div><div><ul><li><p>Ability to coordinate and lead the analysis of aggregate clinical workflow and process performance, uncovering usability, safety, and system effectiveness issues.</p>
</li>
</ul></div><div><ul><li><p>Superior oral and written communication skills; ability to distill highly technical or research findings into clear, actionable communications for multidisciplinary teams and executive leadership.</p>
</li>
</ul></div><div><ul><li><p>Comprehensive knowledge of all applicable human factors standards, usability engineering processes, and relevant regulatory requirements.</p>
</li>
</ul></div><div><ul><li><p>U.S. citizenship and ability to obtain/maintain a federal security clearance (Public Trust or higher).</p>
</li>
</ul></div></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Preferred Qualifications:
</b></h3><div><div><div><div><ul><li><p>Doctorate in HFE, systems engineering, organizational psychology, or related field.</p>
</li>
</ul></div><div><ul><li><p>Board certification in human factors (e.g., Certified Human Factors Professional&mdash;CHFP).</p>
</li>
</ul></div><div><ul><li><p>Experience leading HFE projects within VA, DoD, or other large federal healthcare organizations.</p>
</li>
</ul></div><div><ul><li><p>Familiarity and experience with human factors in health IT platforms utilized in federal healthcare (e.g., VA VistA/CPRS, Cerner Millennium/Oracle Health, and interoperability standards like HL7 or FHIR).</p>
</li>
</ul></div><div><ul><li><p>Documented contributions to the field through peer-reviewed publications or recognized presentations at relevant industry conferences.</p>
</li>
</ul></div><div><ul><li><p>Advanced understanding and experience designing human-centered clinical informatics workflows for interoperability, EHR optimization, and technology-driven clinical transformation.</p>
</li>
</ul></div><div><ul><li><p>Experience training, mentoring, and supervising junior human factors professionals.</p>
</li>
</ul></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Benefits (including but not limited to):</b></h3><div><div><ul>
<li>Health, dental, and vision plans</li>
<li>Optional FSA</li>
<li>Paid parental leave</li>
<li>Safe Harbor 401(k) with employer contributions 100% vested from day 1</li>
<li>Paid time off and 11 paid holidays</li>
<li>No cost group term life/AD&amp;D plan, and optional supplemental coverage</li>
<li>Pet insurance</li>
<li>Monthly phone and internet stipend</li>
<li>Tuition and training reimbursement</li>
</ul></div></div></div></div><div><div>$140,000 - $165,000 a year</div><div>
This range is not a guarantee of compensation or salary, as Trilogy Federal conducts an individual equity review for every candidate based on experience, location, education, industry experience, and comparisons to internal pay bands. In addition to salary, Trilogy offers robust benefits including medical/dental/vision insurance coverage, 401(k) match, paid holidays, paid time off, tuition reimbursement, and a very supportive work/life balance.</div></div>
<div><div><i>Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</i></div></div></div>

Senior Human Factors Engineer

AARP

<div>Overview:
<div>
AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, <i>AARP The Magazine</i> and the <i>AARP Bulletin</i>.</div><div></div><div><br>
AARP&rsquo;s Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP&rsquo;s social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.</div><div></div><p><br>
The <b>Business Technology Manager</b> for AARP Driver Safety is responsible for administering, optimizing, and continuously improving existing business technology platforms to meet evolving business and Volunteer needs while aligning with AARP technology standards. This role is project‑management and user‑enablement-focused, serving as the bridge between Volunteers, business teams, and IT partners to ensure solutions are usable, well‑communicated, and deliver incremental business value. Additionally, as the Business Technology Manager, you will ensure that Volunteers and internal teams are equipped to use current tools and gather input, develop user stories, manage issues and enhancements, and lead training and change communications so users can effectively leverage current tools and workarounds while preparing for future platform improvements, including portal customization and program‑specific enhancements.</p>
Responsibilities:
<ul><li>Manages technology projects and cross-functional teams to determine resources needed and responsibly stewards them, tracks progress against established timelines, evaluates training, and monitors adoption. Collaborates across teams during the discovery phase to assess value, usability, and feasibility of enhancement concept and experience.</li><li>
Provides strategic guidance on the department's technology roadmap and manages the process of designing and implementing improvements and new functionality in technology applications.</li><li>
Creates product strategies and roadmaps based on a deep understanding of the product technology stack, department goals and consumer needs. Leads technical engagements utilizing an agile planning and development methodology.</li><li>
Acts as a business liaison with technology and vendors and provides end-user training and support. Provides counsel to other business units in the execution of technology initiatives and digital engagement. Collaborates with management and IT to identify opportunities to streamline technology processes that support the business unit. Engages with internal and external vendor teams to establish priorities, manage work requests, and ensure on-time delivery of enhancements.</li><li>
Gathers an in-depth understanding of the organization's technical landscape, data management practices, workflows, and data available across the organization. Advises on data accuracy and integration best practices, as needed.</li><li>
Defines and translates strategic business ideas into technical product implementations utilizing actionable, digestible user stories and acceptance criteria, ensuring all organizational, regulatory, and strategic compliance requirements and objectives are met.</li><li>
Utilizes technology to advance AARP and consumer priorities. Serves as a resource within their business unit on appropriate tools/software and shares expertise openly and accessibly to advance business unit priorities and projects and to meet critical goals.</li></ul>
Qualifications:
<ul><li><p>
Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Administration, Technology Management, or a related field, or an equivalent combination of education and experience.</p></li><li><p>
5+ years of progressive experience in business technology management, systems administration, application management, business analysis, or technology project management.
</p></li><li><p>Demonstrated experience managing and enhancing existing technology platforms with a focus on usability, adoption, and outcomes.
</p></li><li><p>Proven project management skills, including requirements gathering, sprint support, issue tracking, risk management, and delivery coordination.
</p></li><li><p>Strong ability to translate business and user needs into clear documentation, user stories, training materials, and process guides.
</p></li><li><p>Experience partnering with IT teams and vendors to manage enhancements, troubleshoot issues, and drive resolution through completion.
</p></li><li><p>Ability to lead and influence cross functional teams, in a highly matrixed environment, without direct authority and act as a trusted advisor to business stakeholders.</p></li></ul><div><b>
Preferred</b><br>
<ul><li>Experience with Salesforce or Salesforce based platforms preferred; Salesforce certifications are a plus.</li></ul></div><p></p><div><b><br>
Additional Requirements</b></div><ul><li>
Regular and reliable job attendance.</li><li>
Effective verbal and written communication skills.</li><li>
Exhibit respect and understanding of others to maintain professional relationships.</li><li>
Independent judgement in evaluation options to make sound decisions.</li><li>
In office/open office environment with the ability to work effectively surrounded by moderate noise.</li></ul><div><b><i>
AARP will not sponsor an employment visa for this position at this time.</i></b></div><div></div><div><b><br>
Hybrid Work Environment</b><br>
<br>
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.</div><div></div><div><b><br>
Compensation and Benefits</b><br>
<br>
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.<br>
<br>
<br>
</div><div><b>Equal Employment Opportunity</b><br>
<br>
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.</div></div>

Business Technology Manager

Ardent Eagle Solutions

<div>Overview:
<div>
The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility.</div>
Background:
<div>
Ardent Eagle Solutions (AES) is seeking a <b>Customer Experience Designer</b> to support a Department of Commerce (DOC) program. This role is responsible for shaping and optimizing end-to-end user experiences across digital and service delivery platforms.</div>
Responsibilities:
<ul><li>Conceptualize, design, and develop <b>end-to-end customer experience pathways</b> across systems and services</li><li>
Define and document <b>customer journeys</b>, touchpoints, and interaction models</li><li>
Provide leadership and guidance on <b>user experience (UX) best practices</b>, establishing standards for use across development teams</li><li>
Translate user needs and behavioral insights into <b>actionable design strategies and solutions</b></li><li>
Conduct and support <b>customer research activities</b>, including surveys, usability testing, and user studies</li><li>
Analyze qualitative and quantitative data to inform <b>design decisions and experience improvements</b></li><li>
Develop and present <b>data-driven recommendations</b> to stakeholders and program leadership</li><li>
Create design artifacts, including:<ul><li>
Wireframes</li><li>
Storyboards</li><li>
Functional specifications</li><li>
Experience maps and user flows</li></ul></li><li>
Collaborate with cross-functional teams (developers, analysts, program staff) to ensure alignment between design and implementation</li><li>
Evaluate and assess the <b>feasibility and impact</b> of customer experience initiatives</li><li>
Enhance and refine <b>testing methodologies</b>, incorporating innovative techniques to improve user experience outcomes</li><li>
Serve as a <b>champion for user-centered design</b>, advocating for best practices throughout the development lifecycle</li></ul>
Qualifications:
<ul><li>Approximately <b>6 years of experience</b> in customer experience (CX), user experience (UX), service design, or a related field</li><li>
Demonstrated experience designing and implementing <b>user-centered design solutions</b></li><li>
Strong understanding of <b>human-centered design principles</b>, usability, and accessibility standards</li><li>
Experience conducting <b>user research and translating findings into design improvements</b></li><li>
Ability to synthesize complex data into <b>clear, actionable insights and recommendations</b></li><li>
Proficiency in developing design documentation and artifacts to guide implementation</li><li>
Strong collaboration and communication skills, with the ability to influence cross-functional teams</li></ul>
Education:
<div><b>
Bachelor&rsquo;s Degree (BA/BS)</b> in Design, Human-Computer Interaction, Psychology, Communications, or a related field</div><ul><li><i>
Equivalent combination of education and relevant experience may be considered in lieu of a degree</i></li></ul>
Certification(s):
<ul><li>Certified Usability Analyst (CUA)</li><li>
Human-Centered Design (HCD) or UX certifications</li><li>
Agile or Scrum-related certifications (e.g., Certified ScrumMaster - CSM)</li></ul>
Compensation:
<div>
The compensation range for this position is $100,000 - $135,000 per year. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.</div><div></div><div><b><br>
Compensation Disclaimer:</b><br>
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company&rsquo;s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.</div>
Location and Work Hours:
<div>
This is a <b>fully remote position</b>, and employees are not required to report to a physical office. Candidates must be able to work independently in a remote environment and maintain a reliable internet connection.</div><div></div><div><br>
Standard working hours are based on a <b>40-hour work week</b>, Monday through Friday, with expectations to be available during established business hours as determined by the team or client.</div>
Benefits and EEO:
<div><b>
At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:</b></div><ul><li>
Medical/Dental/Vision Coverage</li><li>
Matching 401(k) Plan</li><li>
Continuing Education Assistance</li><li>
Paid Time Off</li></ul><div><i>
This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. </i><i>Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.</i></div><div></div><div><b><br>
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.</b></div></div>

Customer Experience Designer

Seasoned Recruitment

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 <strong>
  National Telehealth Partnership: Independent Licensed Clinical Psychologists
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 Our client is building a premier nationwide network of mental health experts. If you are an established Licensed Clinical Psychologist ready to leverage telehealth technology to expand your impact across the United States, we invite you to partner with us. As a specialized, top-tier sourcing and recruiting firm, our mission is to connect skilled clinicians like you with opportunities to deliver exceptional remote mental health services.
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  Your Role as a Telehealth Partner (Professional Autonomy, Flexible Structure):
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 This opportunity is tailored for clinicians who thrive with professional independence and desire a flexible working arrangement. You will utilize the full extent of your licensure to perform comprehensive psychological services:
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 <ul>
  <li>
   Diagnostic Excellence: Conduct thorough patient assessments and apply standardized methods for accurate diagnostic formulation
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   Evidence-Based Care: Design and implement personalized intervention strategies rooted in current, evidence-based psychological treatments
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   Virtual Engagement: Facilitate engaging virtual therapy sessions within a secure, technology-enabled environment
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   Integrated Wellness: Collaborate through multidisciplinary consultation with other medical and health practitioners to support holistic patient wellness
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  <li>
   Compliance &amp; Record Keeping: Ensure the rigorous maintenance of confidential and precise electronic health records (EHR)
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   Commitment to Growth: Maintain a continuous focus on professional development by integrating the newest research and best practices into your clinical approach
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  </li>
 </ul>
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  Essential Qualifications:
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 To join this distinguished professional collective, we require:
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 <ul>
  <li>
   A current, unrestricted, and valid license to practice as a Clinical Psychologist anywhere in the U.S.
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   Demonstrated expertise across a diverse range of clinical techniques and therapeutic modalities
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   Superior skills in both interpersonal communication and virtual practice
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   Proficiency with current telehealth platforms and electronic health record (EHR) systems
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   Exceptional self-management skills, including proven time management, and the capacity to operate effectively and independently in a remote setting
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   A steadfast dedication to all professional ethical guidelines and ongoing clinical improvement
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  </li>
 </ul>
 <strong>
  Why Partner with Seasoned Recruitment (Unique Support Benefits):
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 <ul>
  <li>
   Work/Life Integration: Set and manage your own work schedule, giving you control over your availability to seamlessly match your personal lifestyle
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  <li>
   Guaranteed Income: Enjoy financial security with compensation guaranteed for all scheduled appointments, including instances of client no-shows or last-minute cancellations
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   <br/>
  </li>
 </ul>
 <strong>
  Interested in exploring this unique opportunity?
  <br/>
  <br/>
 </strong>
 Please forward your CV to: gethired@seasonedrecruitment.com.
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 Alternatively, schedule a direct telephone screening call with our team here: https://calendly.com/seasoned-recruitment/telephone-screening
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  Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   Possess a current, unrestricted, and valid license to function as a Clinical Psychologist within the United States
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   Exhibit mastery across a spectrum of therapeutic modalities and clinical techniques
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   Demonstrate robust communication abilities and highly effective interpersonal skills
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  <li>
   Be proficient in utilizing current electronic health record (EHR) systems and telehealth platforms
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  <li>
   A proven capacity for self-management, including superior time management and the ability to operate effectively and independently in a virtual workspace
  </li>
  <li>
   A firm commitment to adhering to all professional ethical guidelines and pursuing ongoing clinical development
  </li>
  <li>
   Must have PhD, or PsyD
  </li>
 </ul>
</div>


Clinical Psychologist

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