customer service representative Jobs in Cairo

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customer service specialist Jobs in Cairo

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uae customer care advisor (voice)

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english customer care specialist

Capital Limited

<div>
 
 
 About the job
 
 
 
 
 
 
 Capital Drilling (Egypt) Ltd is a highly respected mineral exploration drilling company with operations in Egypt. We are known for our commitment to operational excellence and ambitious growth strategies. We are seeking applications for the Administrator Specialist position from dedicated and professional individuals who would like to join our dynamic team.
 
 
 
 
 
 This role will provide a vital opportunity to be part of a team that ensures the smooth and efficient administrative.
 
 
 
 
 
 
 Administrator Specialist
 
 
 
 
 
 
 
 Location:
 
 
 Sukari, Marsa Allam- Egypt
 
 
 
 
 
 
 The Administrator Specialist plays a vital role in ensuring the efficient and organized management of administrative and logistical operations on-site. This role is responsible for handling financial disbursements, coordinating employee travel and site access, maintaining accurate records, and ensuring smooth daily operations that support both employees and management.
 
 
 
 
 
 The Administrator Specialist contributes directly to the seamless functioning of the site by managing petty cash, travel logistics, documentation, and administrative compliance.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
  Manage the site petty cash fund, including disbursements and payment of
 
 
 
 
 
 maintenance and administrative expenses
 
 
 
 
 
  Handle flight bookings for national employees
 
 
 
 
 
  Maintain travel analysis reports and records for monthly payment processing
 
 
 
 
 
  Coordinate local transport services for employees and manage driver scheduling
 
 
 
 
 
  Oversee site access for newcomers and visitors by preparing security permits
 
 
 
 
 
  Ensure housekeeping standards are maintained and process site clearance
 
 
 
 
 
 forms with the necessary approvals
 
 
 
 
 
  Process employee refunds and submit documentation to the Cairo office
 
 
 
 
 
  Other duties as directed
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
  Bachelor&rsquo;s degree in business administration, Management, or a related field
 
 
 
 
 
  Highly effective communicator in Arabic &amp; English
 
 
 
 
 
  Ability to work on rotation schedule: 20 days on Site/ 10 days Off site
 
 
 
 
 
  Proficiency in MS Office Suite (Word, Excel, SharePoint, Teams etc.)
 
 
 
 
 
  High attention to detail with strong organizational and record-keeping skills
 
 
 
 
 
  Excellent interpersonal skills with the ability to handle multiple tasks
 
 
 
 
 
  Good time management
 
 
 
 
 
  Ability to work under pressure
 
 
 
 
 
 
 
 
 Interested candidates can apply by sending their CV at (human.resources@capdrill.com)
 
</div>

Administrative Specialist

York Towers

<div>
 York Towers is the development arm of the York Holding Group. Through continuous research and the ability to predict emerging trends, the company keeps an edge over the market. Playing a leading role in driving the successful development and diversification of one of the most vital economic sectors, York Towers is committed to creating residential products across the country that provide residents with distinctive, universal, multicultural, and enriching lifestyles. York Towers is the exclusive developer of luxury real estate worldwide. The company aims to become a leading real estate player through an efficient business model and advanced technologies used for designing and construction. Since its establishment in 2016, York Towers has delivered 20 real estate properties and runs six dynamic projects. York Towers operates eight offices in five countries across three continents.
 
 
 About us:
 
 
 
 
 Dwelleo is an innovative
 
 
 PropTech platform transforming the Saudi Arabian real estate market
 
 
 through AI-powered insights, smart listings, and advanced digital solutions for developers, brokers, and property seekers. Our mission is to redefine the way properties are bought, sold, and rented in KSA through a seamless, intelligent digital ecosystem.
 
 
 
 As part of our growth, we are expanding our commercial team and are looking for a high-performing
 
 B2B Telesales Specialist
 
 
 to drive developer and broker onboarding across Saudi Arabia.
 
 
 
 
 
 
 
 Role Summary
 
 
 
 The
 
 B2B Telesales Specialist &ndash; Real Estate (KSA Market)
 
 will be responsible for driving outbound sales activities, onboarding real estate developers, brokerage firms, and individual brokers onto the Dwelleo platform. This is a high-impact revenue-generating role focused on pipeline development, closing onboarding deals, and growing Dwelleo&rsquo;s listing ecosystem across Saudi Arabia&mdash;fully remote from Egypt.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 B2B Telesales &amp; Onboarding
 
 
 <ul>
 <li>
 Identify, target, and engage real estate developers, brokerage firms, and individual brokers across Saudi Arabia.
 </li>
 <li>
 Conduct high-volume outbound calls, virtual meetings, and follow-ups to convert leads into active partners.
 </li>
 <li>
 Present Dwelleo&rsquo;s platform, pricing packages, and AI-powered tools clearly and persuasively.
 </li>
 <li>
 Negotiate commercial terms, onboarding agreements, and listing packages in line with company policies.
 </li>
 <li>
 Manage the full sales cycle from lead generation to deal closure and onboarding activation.
 </li>
 <li>
 Maintain accurate records of activities, pipelines, and conversion data using CRM tools.
 
 
 </li>
 </ul>
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Build strong long-term relationships with developers and brokers to ensure recurring listings.
 </li>
 <li>
 Act as the main point of contact during onboarding and early-stage activation.
 </li>
 <li>
 Ensure partners are fully trained and supported to maximize platform adoption and performance.
 
 
 </li>
 </ul>
 
 
 
 
 
 Market Awareness &amp; Growth Support
 
 
 <ul>
 <li>
 Monitor the Saudi real estate market and identify new business opportunities.
 </li>
 <li>
 Track competitors such as Property Finder, Bayut, Wasalt, and Aqaar.
 </li>
 <li>
 Share market feedback with Product and Marketing teams to improve positioning and performance.
 
 
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Performance
 
 
 <ul>
 <li>
 Achieve monthly targets for onboarding volume, revenue, and active listings.
 </li>
 <li>
 Prepare weekly sales reports covering pipeline status, conversion rates, and market insights.
 </li>
 <li>
 Collaborate closely with Product, Marketing, and Operations teams for smooth deal execution.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 Must-Have Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, Real Estate, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in
 
 B2B sales, telesales, business development, or account management
 
 .
 </li>
 <li>
 Previous experience in
 
 PropTech, real estate platforms, SaaS, or digital marketplaces
 
 is highly preferred.
 </li>
 <li>
 Strong understanding of B2B sales with developers, brokers, or property owners.
 </li>
 <li>
 
 Fluent English is mandatory
 
 (spoken and written) for dealing with KSA clients and international stakeholders.
 </li>
 <li>
 Proven track record of achieving sales targets.
 </li>
 <li>
 Highly self-motivated and disciplined for remote work environments.
 
 
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience working with or selling to the
 
 Saudi real estate market
 
 .
 </li>
 <li>
 Experience using CRM systems.
 </li>
 <li>
 Understanding of digital marketing, online listings, and lead generation.
 
 
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strong persuasion, negotiation, and closing skills.
 </li>
 <li>
 Excellent relationship-building ability.
 </li>
 <li>
 Results-driven and target-oriented mindset.
 </li>
 <li>
 High level of professionalism and customer focus.
 </li>
 <li>
 Ability to thrive in a fast-paced, tech-driven startup environment.
 
 
 </li>
 </ul>
 
 
 
</div>

Telesales Specialist (B2B/B2C)

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Learning &amp; Development Specialist - Bayut Academy, you will be responsible for developing and delivering training modules for new, returning, and existing clients with content consisting of educational materials relevant to the Real Estate industry, including but not limited to product updates, onboarding guidelines, and market insights. You will be required to deliver these trainings under the auspices of Bayut Academy, face-to-face or through any other available medium, such as video calls.
 
 
 
 You are responsible for:
 
 
 
 <ul>
 <li>
 Help design training content with an emphasis on driving product adoption
 </li>
 <li>
 Develop property-related content and educational materials, demonstrating a strong understanding of the real estate market, trends, terminology, and customer needs
 </li>
 <li>
 Enter and track all training sessions delivered, including content, number of attendees, and overall session rating
 </li>
 <li>
 Deliver assigned and approved training content through Zoom, Bayut Academy sessions and face-to-face in an engaging and interactive manner
 </li>
 <li>
 Work closely with product and Bayut Academy to improve and facilitate content and training programs, including blended learning, and to help facilitate and design e-learning modules
 </li>
 <li>
 Ensure quality delivery of content and attend ongoing (in-house) professional development programs (train the trainer, instructional design, adult learning principles, etc.)
 </li>
 <li>
 Bridge the gap between product training and Bayut academy, i.e., include best practices in product training (professional phone etiquette, effective questioning techniques, principles of customer service, etc.)
 </li>
 <li>
 Introduce and make use of engaging and interactive tools and platforms, e.g. Polls, role plays, to engage and interact with customers in order to create interactive training
 </li>
 <li>
 Look for opportunities to improve the quality of training both externally and internally
 </li>
 <li>
 Assist with clients' queries and questions via video call, phone, email, or office visits
 </li>
 <li>
 Create training videos and add content to TalentLMS, including narrating PowerPoints and QuickTime Videos on an ongoing basis
 </li>
 <li>
 Create, schedule and maintain training calendars.
 </li>
 <li>
 Ensure timely reminders and follow-ups with clients while maintaining high standards and commitment to customer service
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A bachelor's degree is preferred
 </li>
 <li>
 Previous real estate experience is preferred
 </li>
 <li>
 Arabic &amp; English - spoken and written fluency
 </li>
 <li>
 Well-versed in customer services and training techniques with the ability to learn quickly
 </li>
 <li>
 Understands the importance of training
 </li>
 <li>
 Ability to promote a strong and professional presence in front of small and large groups comprised of agents, marketing managers, sales directors and managing directors
 </li>
 <li>
 Strong written and verbal skills, and the ability to shift communication depending on the audience
 </li>
 <li>
 Ability to embrace change within the organisation in a professional and upbeat manner
 </li>
 <li>
 Exceptional interpersonal and presentation skills
 </li>
 <li>
 A go-getter (someone who looks for opportunities and areas to improve) who is proactive
 </li>
 <li>
 Desire to learn, grow and help to improve the training department and work across multiple departments as needed
 </li>
 <li>
 Ability to take full ownership of tasks and materials assigned in an honest and innovative manner
 </li>
 <li>
 Ability to multitask, prioritise, and manage time effectively
 </li>
 <li>
 Highly presentable with a responsible and professional attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Trainer - Bayut Academy

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
 <li>
 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
 </li>
 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

FlairsTech

<div>
 
 
 Job Responsibilities
 
 
 
 
 
 
 Handle outbound calls using a provided script.
 
 
 Introduce customers to insurance services in a professional and engaging manner.
 
 
 Qualify interested customers and transfer them to the licensed sales team.
 
 
 Maintain a positive customer experience while meeting performance targets.
 
 
 Accurately document call outcomes.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 B2&ndash;C1 English proficiency.
 
 
 Strong communication and interpersonal skills.
 
 
 Sales or customer service experience is a plus, but fresh graduates are welcome to apply.
 
 
 Ability to work in a target-driven environment.
 
</div>

Customer Service Representative

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