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english customer care specialist

TaskUs

<div>
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 Experience in technical-based customer assistance through chat, and email
 
 
 Previous experience dealing with the challenges faced in a customer-focused role
 
 
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments. As a result, driving the successful development of the team and the wider department forward.
 
 
 Problem-solving and critical thinking skills
 
 
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal Social Media Savvy
 
 
 Ability to effectively and correctly communicate verbally and in written format
 
 
 
 Role Requirements
 
 
 
 
 English (B2/C1) speaking and writing
 
 
 
 Great communication skills, written and oral
 
 
 Demonstrate strong abilities to work independently and as a remote team player
 
 
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes Must be willing to participate in a background screening
 
 
 Proven customer communication experience (E-mail &amp; chat)
 
 
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 
 
 Willing to learn new skills in a brand new industry within the market
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Dec 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Care Specialist

Savills Middle East

<div>
 
 The Role
 
 
 
 Savills plc is a global real estate services provider listed on the London Stock Exchange. We have an international network of more than 600 offices and associates throughout the Americas, the UK, continental Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients all over the world. Our people combine entrepreneurial spirit and a deep understanding of specialist property sectors with the highest standards of client care.
 
 
 The Paid Media Executive is responsible for the accurate setup and optimisation of paid social media campaigns, with additional support across paid search where required. This role plays a key part in driving growth across business divisions by delivering effective digital activations that attract and engage potential clients. Core responsibilities include audience research, social ad creation, optimisation and budget management, performance monitoring, A/B testing, and reporting on campaign effectiveness. The role will also support paid search activity through keyword research, bid management, and campaign analysis as needed.
 
 
 The individual will be Cairo‑based, supporting the UK business, and will form part of a Cairo media buying team alongside other locally based media buyers.
 
 
 
 Key Responsibilities
 
 
 
 
 Campaign Setup
 
 
 
 Set up new paid media campaigns upon receipt of a brief, including target audience, budget, and messaging.
 
 
 
 Campaign Checks and Optimisation
 
 
 
 Review campaigns thoroughly before publishing to ensure accuracy.
 
 
 
 Daily Checks
 
 
 
 Conduct daily checks on all live campaigns to ensure they are running correctly. Alert the team to any campaigns performing below benchmarks, allowing discussion on how best to optimise and adjust strategies.
 
 
 
 Reporting
 
 
 
 Generate regular reports with added commentary for sharing with business stakeholders.
 
 
 
 Continuous Improvement
 
 
 
 Identify opportunities for process improvement and efficiency in campaign setup. Stay up-to-date with industry best practices and emerging technologies in digital marketing.
 
 
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Experience in setting up paid social campaigns across multiple platforms including Meta and LinkedIn.
 </li>
 <li>
 Experience in setting up paid search campaigns.
 </li>
 <li>
 Strong analytical skills with the ability to prepare and interpret reporting information.
 </li>
 <li>
 Experience using Google Analytics.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 A passion for marketing, paid social and PPC opportunities.
 </li>
 <li>
 Strong teamwork and interpersonal skills for liaising with clients and colleagues.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Hands-on experience with PPC and Paid Social campaigns.
 </li>
 <li>
 Knowledge of Google Ads and Google Analytics.
 </li>
 <li>
 Comprehensive understanding of Paid Media, PPC marketing principles, approaches, and best practices.
 
 
 </li>
 </ul>
 
 Preferred Experience &amp; Skills
 
 
 
 <ul>
 <li>
 Good written and verbal communication skills.
 </li>
 <li>
 Ability to multi-task and manage various project elements simultaneously
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Certification or qualification in paid social and as a PPC Specialist
 </li>
 <li>
 Immediate availability preferred
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Paid Media Executive

Beside Group

<div>
 
 Beside Group is one of the biggest Retail chains in the Middle East. We have a strong family taking care of the Premium brands like
 
 Diesel, Fred Perry, Pinko, Scotch
 
 &amp;
 
 Soda, Puma, Geox, Longchamp
 
 and
 
 Aape
 
 .
 
 
 
 
 
 Our success is powered by our people. Our culture is what makes Beside a fun and rewarding place to work. We encourage our employees to act like entrepreneurs and we are always seeking new ways to amaze the customer
 
 
 
 
 
 
 
 
 
 
 Talent Acquisition Specialist - Cairo
 
 
 
 
 A Talent Acquisition Specialist is a professional responsible for sourcing, attracting, and interviewing prospective employees to find the perfect match for a company&rsquo;s long-term goal
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide input to ensure that teams consist of diverse, qualified individuals
 </li>
 <li>
 Ensure that staffing needs are being met with a long-term strategy in mind
 </li>
 <li>
 Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
 </li>
 <li>
 Create and implement end-to-end hiring processes to ensure a positive experience for candidates
 </li>
 <li>
 Coordinate with hiring managers to identify staffing needs and candidate selection criteria
 </li>
 <li>
 Source applicants through online channels, such as LinkedIn and other professional networks
 </li>
 <li>
 Create job descriptions and interview questions that reflect the requirements for each position
 </li>
 <li>
 Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
 </li>
 <li>
 Organize and attend job fairs and recruitment events to build a strong candidate pipeline
 </li>
 <li>
 Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders
 </li>
 </ul>
 
 
 
 
 
 Required skills and qualification:
 
 
 <ul>
 <li>
 1 to 3 years of experience in a talent acquisition or similarrole
 </li>
 <li>
 Experience in full-cycle recruiting, using various interview techniques and evaluation methods
 </li>
 <li>
 Proficiency with social media, CV databases, and professional network
 </li>
 <li>
 Experience in using LinkedIn Talent Solutions to proactively source candidates
 </li>
 <li>
 Proficiency in documenting processes and keeping up with industry trends
 </li>
 <li>
 Excellent interpersonal and communication
 </li>
 </ul>
 
 
 
 
 
 Preferred skills and qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or equivalent) in human resources management or similar field
 </li>
 <li>
 Knowledge of applicant tracking systems
 </li>
 <li>
 Professional credential, such as HR Certification Institute
 </li>
 </ul>
</div>

Talent Acquisition Specialist

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Click Group

Location: Nasr City, Cairo, Egypt (On-site) Reports to: HR Manager Company: Click Group (Click ITS) Years of Experience: 2 – 3 YearsAbout Click GroupSince our establishment in 1999, Click ITS has grown into one of the largest IT infrastructure and solution providers in Egypt. We are a market leader in Networking, Servers, Virtualization, Security Solutions, and Data Center infrastructure. As we continue to expand our footprint, we are looking for a strategic Senior Talent Acquisition Specialist to join our headquarters in Nasr City and lead our most aggressive hiring phase yet .The RoleThis is not just a "CV screening" role. We need a hunter who understands the IT distribution and systems integration landscape in Egypt.As a TA Specialist, you will act as a strategic partner to our Technical Directors and Sales Managers. You will be responsible for closing niche technical roles (CCIE, VCP, Pre-sales Engineers) while simultaneously managing volume hiring for our retail sales force and support teams.Key Responsibilities1. End-to-End Recruitment (Tactical &amp; Strategic)<ul><li>Niche Technical Hiring: Lead the search for Network Engineers, Security Architects, Virtualization Specialists, and Pre-sales Consultants. You must know where these candidates hide and how to speak their language.</li><li>Volume Hiring: Manage high-volume recruitment cycles for IT Support, Call Center agents, and Retail Sales staff.</li><li>Pipeline Management: Proactively build talent pools for hard-to-fill certifications (e.g., Cisco, Fortinet, VMware) before the requisition is opened.</li></ul>2. Sourcing &amp; Headhunting<ul><li>Move beyond standard job posts. Utilize LinkedIn Recruiter, Egydata, Wuzzuf, and niche tech communities to headhunt passive talent.</li><li>Implement employee referral programs to leverage the existing network of our 200+ employees.</li></ul>3. Stakeholder Management<ul><li>Act as a consultant to hiring managers. Challenge unrealistic requirements and educate them on market realities (salary benchmarks and availability of specific certifications in Egypt).</li><li>Facilitate technical assessments and coordinate panel interviews with C-level executives.</li></ul>4. Candidate Experience &amp; Employer Branding<ul><li>Champion a world-class candidate experience, ensuring every applicant, whether hired or not, respects the Click brand.</li><li>Represent Click at university career fairs and industry events to promote our employer brand.</li></ul>5. Data &amp; Reporting<ul><li>Provide weekly metrics on Time-to-Hire, Cost-per-Hire, and Source Effectiveness to the HR Manager.</li></ul>Key Competencies &amp; Skills<ul><li>IT Literacy: You don't need to code, but you must know the difference between a Switch, a Router, a Firewall, and a Server. You must be able to screen a CV for "CCNA" vs "CCNP" accurately.</li><li>Agility: The IT market moves fast. We need someone who can shortlist a candidate for an urgent project within 24 hours.</li><li>Negotiation: Strong skills in salary negotiation and offer rollouts, balancing candidate expectations with company budget.</li><li>English Proficiency: Excellent command of English (Written &amp; Spoken) as we deal with multinational vendors .</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 4 to 7 years of experience in Talent Acquisition, specifically within Egypt’s IT, Software, or Systems Integration sector.</li><li>Education: Bachelor’s degree in Business Administration, Psychology, or any relevant field.</li><li>Tools: Proficiency with HRIS/ATS systems and Microsoft Excel (for reporting).</li></ul>Why Join Click Group?<ul><li>Market Leader: Work with one of the biggest names in IT distribution in Egypt .</li><li>Impact: Directly influence the quality of the technical teams that build Egypt's digital infrastructure.</li><li>Stability: A stable, established group (founded in 1999) that offers the security of a large corporation but the agility of a growing firm .</li></ul>

Thomson Reuters

<div>
 
 This is a 12-month fixed term contract based in Cairo, with hybrid working available.
 
 
 
 
 Thomson Reuters
 
 is seeking a hands-on
 
 Digital Marketing Specialist
 
 to drive demand generation across our Legal and Corporate portfolio in the GCC. This is a full-funnel role spanning paid media, SEO, web and landing-page optimisation, content amplification, analytics, and continuous performance improvement, with a clear focus on measurable lead and pipeline impact.
 
 
 This is a delivery-focused position for someone who thrives at pace, is confident operating in a matrix environment, and brings strong Arabic/English search expertise across multiple GCC markets.
 
 
 Working closely with regional marketing, sales, and global digital teams, you will ensure digital programs are executed to a high standard, appropriately localised, and optimised through actionable performance insights.
 
 
 
 About The Role
 
 
 
 As a
 
 Digital Marketing Specialist
 
 at
 
 Thomson Reuters
 
 , you will:
 
 
 <ul>
 <li>
 Pipeline growth from paid channels: plan, execute, and scale paid acquisition that drives qualified leads &rarr; MQL/MQR &rarr; SQL/SQR &rarr; Opportunity &rarr; Closed-won.
 </li>
 <li>
 Support SEO and GEO execution: keyword/topic research, on-page fundamentals, technical hygiene inputs, and content amplification to grow high-intent organic demand.
 </li>
 <li>
 Build channel strategy, budget allocation, bid strategy, and scaling plans to hit monthly pipeline targets with clear ROI logic.
 </li>
 <li>
 Run rigorous testing: messaging, audiences, landing page variations, creative formats and apply learnings and make recommendations.
 </li>
 <li>
 Set up and QA tracking (GA4, Google Tag Manager, conversions) and ensure reporting accuracy.
 </li>
 <li>
 Create dashboards and performance updates with clear actions and recommendations across tools.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 You're a fit for the role of
 
 Digital Marketing Specialist
 
 at
 
 Thomson Reuters
 
 if you have:
 
 
 <ul>
 <li>
 Fluent in Arabic and English
 </li>
 <li>
 5+ years' experience in Paid Search within SaaS or performance-driven organisations
 </li>
 <li>
 Strong hands-on experience in paid media, SEO/GEO fundamentals, and digital analytics/performance optimisation
 </li>
 <li>
 Strong knowledge of GA4, Google Tag Manager, Google Ads, and programmatic platforms and conversion tracking best practices
 </li>
 <li>
 Experience executing digital campaigns and understanding of funnel progression (MQL/SQL concepts)
 </li>
 <li>
 Confident working in a matrix organisation with multiple stakeholders and competing priorities
 </li>
 <li>
 Natural curiosity and desire to make an impact
 
 
 </li>
 </ul>
 
 Please Note: Complete applications must be submitted by 23:59 (EEST) on Sunday 28th June 2026. Please note, this is a 12-month Fixed Term Contract.
 
 
 
 
 What&rsquo;s in it For You?
 
 
 
 <ul>
 <li>
 Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
 </li>
 <li>
 Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
 </li>
 <li>
 Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
 </li>
 <li>
 Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
 </li>
 <li>
 Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
 </li>
 <li>
 Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
 </li>
 <li>
 Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
 
 
 We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
 
 
 As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
 
 
 We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
 
 
 Learn more on how to protect yourself from fraudulent job postings here.
 
 
 More information about Thomson Reuters can be found on thomsonreuters.com.
 
 
</div>

Digital Marketing Specialist - Paid Media

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

Explore 243+ English customer care specialist in Cairo this July. Find roles across top companies and apply now to boost your career.

243 english customer care specialist jobs In Cairo

English Customer Care Specialist

Paid Media Executive

Talent Acquisition Specialist

Customer Support Representative.

Talent Acquisition Specialist

Digital Marketing Specialist - Paid Media

Analyst