enterprise account executive, uber direct

account director

business development associate Jobs in San Francisco

business development associate

business operations executive Jobs in San Francisco

business operations executive

enterprise account executive, uber direct Jobs in San Francisco

enterprise account manager Jobs in San Francisco

enterprise account manager

enterprise account executive uber direct

Uber

<div><b>About the Role</b>
<br>
<br>
Uber Direct is transforming last-mile delivery by enabling leading brands to offer seamless same-day delivery through their own websites and apps, powered by Uber's global logistics network. Our partners include many of the world's largest grocery and retail enterprises.
<br>
<br>
As an Account Executive for Strategic Enterprise Accounts, you will partner on and help lead relationships across our most complex and high-impact grocery and retail merchants. This is not a transactional sales role - it is a consultative, detail-oriented leadership position operating at the intersection of commercial strategy and execution. You will bring structure to ambiguous, loosely defined challenges, make sound decisions with imperfect information, and align diverse stakeholders around a clear path forward. From shaping tailored enterprise solutions to leading high-stakes negotiations, your work will directly influence multi-million-dollar partnerships.
<br>
<br>
This role is ideal for someone with a consulting or strategy background who combines analytical depth with strong commercial instincts. You are comfortable engaging senior executives, navigating complex negotiations, and producing detailed, executive-ready materials with exceptional accuracy and polish. You don't just shape strategy - you drive it through alignment, execution, and measurable business outcomes.
<br>
<br>
<b>What the Candidate Will Need<br>
</b><br>
<br>
<ul><li><b>Own Strategic Enterprise Partnerships: </b>Drive commercial strategy and execution across a portfolio of top grocery and retail accounts, serving as a trusted advisor to senior stakeholders and driving long-term growth.
</li><li><b>Create Structure &amp; Solve Complex Problems:</b> Bring clarity to evolving merchant needs by synthesizing incomplete information, aligning competing priorities, and developing rigorous commercial proposals (pricing, decks, RFPs) that translate complexity into actionable solutions.
</li><li><b>Manage Ambiguity and Messiness: </b>Handle technical debt, shifting priorities, and legacy complexity while maintaining a disciplined pipeline and a &quot;go-get-it&quot; attitude.
</li><li><b>Deliver Executive-Ready Output: </b>Develop high-quality proposals and deliverables with exceptional attention to detail, accuracy, and polish.
</li><li><b>Lead Complex Negotiations: </b>Lead key components of the end-to-end sales cycle (from pitch to go-live), partnering to structure commercial agreements and navigate difficult conversations to close high-stakes deals.
</li><li><b>Orchestrate Cross-Functional Alignment:</b> Act as the central driver across cross-functional teams, influencing stakeholders and driving alignment without direct authority, while still ensuring external commitments are executed with precision.
</li><li><b>Drive Insight-Led Growth: </b>Use data to refine commercial strategy, and maintain disciplined pipeline management and forecasting.
</li><li><b>Build Enduring Trust: </b>Act as the primary point of contact for partners by establishing credibility with both external partners and internal stakeholders, using sound judgment and executive presence to influence outcomes in high-stakes environments.<br>
</li></ul><br>
<br>
<b>Basic Qualifications<br>
</b><br>
<br>
<ul><li>4+ years of full-time professional experience
</li><li>Experience in enterprise sales, strategic account management, consulting, or business operations
</li><li>Experience working with Enterprise-level organizations (1,000+ employees or $500M+ revenue)
</li>Demonstrated analytical rigor, including financial modeling, ROI analysis, and building business cases to support enterprise-level commercial decisions<br>
<li>
</li></ul><br>
<br>
<b>Preferred Qualifications<br>
</b><br>
<br>
<ul><li>Experience supporting or leading complex, multi-stakeholder commercial engagements
</li><li>Demonstrated ability to structure business cases, pricing proposals, or executive presentations
</li><li>Experience managing cross-functional stakeholders across internal and external teams
</li><li>Experience navigating ambiguity and driving alignment without direct authority
</li><li>Exposure to commercial negotiations or contract structuring
</li><li>Familiarity with API integrations or working closely with product/technical teams
</li><li>Experience in delivery, retail, logistics, marketplace, or other high-growth tech environments
</li><li>Background in management consulting or strategic operations
</li>Strong written and verbal communication skills<br>
<li>
</li></ul><br>
<br>
<br>
For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Enterprise Account Executive, Uber Direct

<div><b>About the Role</b>
<br>
<br>
We ignite opportunity by setting the world in motion.<br>
<br>
Good things happen when people can move, whether across town or towards their dreams. Opportunities appear, open up, become reality. What started as a way to tap a button to get a ride has led to billions of moments of human connection as people around the world go to all kinds of places in all kinds of ways with the help of our technology. In addition to helping people get from point A to point B, we're working to bring the future closer with Autonomous Vehicles technology, helping people order food quickly and affordably, removing barriers to healthcare, and helping companies provide a seamless employee travel experience.<br>
<br>
About The Role<br>
<br>
Uber's Enterprise Solutions are some of the fast growing businesses in Uber and Uber Health is one amongst them with a strong growth trajectory.<br>
<br>
As a Product Manager II on Uber Health, you will drive requirements that directly impacts patients, healthcare providers and partners at scale.This role demands strong product judgment, analytical rigor, and the ability to operate across complex stakeholder landscapes-including operations, compliance, legal, engineering, design, data science, and external healthcare partners. You are expected to operate in a highly technical data-oriented environment and work collaboratively with executive level stakeholders.<br>
<br>
This role is ideal for a product manager who thrives in systems thinking, enjoys solving multi-sided marketplace challenges, and is motivated by delivering measurable impact in a mission-driven vertical.<br>
<br>
<b>What the Candidate Will Need / Bonus Points</b>
- What the Candidate Will Do -<br>
<ul><li>
Lead Through Ideation to Launch: Guide the process from ideation through technical development to the successful launch of innovative products.</li><li>
Drive Product Development: Collaborate with a team of world-class engineers and designers to drive product development and ensure high-quality outcomes.</li><li>
Integrate Research into Product Requirements: Incorporate usability studies, research, and market analysis into product requirements to enhance user satisfaction and product effectiveness.</li><li>
Define and Analyze Success Metrics: Establish and analyze key metrics to measure the success and impact of products.</li><li>
Navigate healthcare regulatory and compliance considerations while maintaining velocity.</li><li>
Understand Strategic and Competitive Position: Deliver industry-leading products by understanding Uber's strategic and competitive positioning.</li><li>
Maximize Efficiency in Dynamic Environments: Ensure maximum efficiency in a constantly evolving environment where fluid processes and creative solutions are essential.</li><li>
Collaborate and Build Alignment: Work with internal and external stakeholders to build alignment across the organization while navigating ambiguous problem areas.</li></ul><br>
- Basic Qualifications -<br>
<ul><li>
Minimum of 3+ years of Product Management experience developing world-class applications.</li><li>
Experience working in a metrics and experimentation-driven organization.</li><li>
Strong customer empathy, and the ability to blend user research with data to create a prioritized product roadmap.</li><li>
Passion for Uber's mission and the company's hybrid technology &amp; operations nature.</li><li>
An undergraduate degree or equivalent in computer science or a quantitative domain. Preferred Masters in Computer Science or Business Administration.</li><li>
Exceptional communication skills, both within your team and with leadership and partners.</li></ul><br>
- Preferred Qualifications -<br>
<ul><li>
Preferred Masters in Business Administration.</li><li>
Comfort navigating compliance, regulatory, or enterprise stakeholder environments</li><li>
Product Management experience in enterprise, marketplace, logistics or healthcare</li></ul><br>
<br>
<br>
<br>
For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Product Manager, Uber Health

<div><b>About the Role</b><br>
<br>
Uber is looking for strategic sales professionals to join our advertising division. As Client Partner, you will build strategic partnerships with our largest partners in the Travel &amp; Financial Services verticals. You will own the sales strategy for a portfolio of top brands and drive adoption for our growing suite of products across the Mobility and Delivery platforms. You will work closely with a Partner Manager to consistently deliver impact for our partners.<br>
<br>
<b>What the Candidate Will Do</b><ul><li>
Go Get It: Execute ads partnership strategies that deliver on partner marketing objectives and exceed quarterly growth goals with a bias for action.</li><li>
Trip Obsessed: Be the voice of the customer to help inform future Ads product roadmaps, ensuring we build products that solve real-world partner needs.</li><li>
One Uber: Serve as an indispensable cross-functional partner across Product, Marketing, and Operations teams to ensure seamless delivery and organizational alignment.</li><li>
See the Forest and the Trees: Build relationships with C-level marketing executives while managing the granular details of complex enterprise sales cycles.</li><li>
Build with Heart: Clearly communicate the value of new ads products with creativity to differentiate offerings and drive growth for partners.</li><li>
Great Minds Don't Think Alike: Employ critical thinking and creative problem-solving to navigate difficult partner conversations and unique business challenges.</li></ul><b>
Basic Qualifications</b><ul><li>
4+ years of full-time experience</li><li>
Experience in end-to-end Enterprise / Large Customer Digital Advertising Sales.</li><li>
Proven track record selling advertising solutions to large, complex enterprise brands.</li></ul><b>
Preferred Qualifications</b><ul><li>
Speed &amp; Resourcefulness: Ability to thrive in fast-paced environments and navigate ambiguity with a go-getter mentality.</li><li>
Data-Driven Storytelling: Creative ability to use data to quantify opportunities and influence senior decision-makers.</li><li>
Strategic Planning: Ability to build and implement sales plans that result in success for both partners and Uber.</li><li>
Exceptional Communication: Excellent listening, negotiation, and organizational skills.</li></ul><br>
For Chicago, IL-based roles: The base salary range for this role is USD$102,000 per year - USD$113,500 per year. For New York, NY-based roles: The base salary range for this role is USD$113,000 per year - USD$126,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$113,000 per year - USD$126,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Client Partner, Travel & Financial Services

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Uber Engineering is a high-performance culture marked by perseverance and hyperproductivity. We're looking for team players with natural customer service intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities - varying from 100,000 to 10 million people in size - with unique regulatory, technical, and business requirements.
 <br/>
 <br/>
 L3 Service Desk Support Leads at Uber are expected to think beyond the ticket queues. You will be expected to work cross-organizationally to help develop and implement global service desk procedures and policies. Leads at this level have project management experience working with globally distributed teams, and your work will influence change that affects one or more adjacent orgs within the company. Here's your chance to be a part of Uber history!
 <br/>
 <br/>
 <strong>
  What The Candidate Will Need / Bonus Points
  <br/>
  <br/>
 </strong>
 ---- What the Candidate Will Do ----
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Resolve escalated tickets
  </li>
  <li>
   Complete manager assigned projects
  </li>
  <li>
   Consistently demonstrates a positive customer service demeanor
  </li>
  <li>
   Contributor on Global Tech Services and Service Desk initiatives
  </li>
  <li>
   Advanced understanding of key IT systems (Google, Okta, Box, AD)
  </li>
  <li>
   Escalation point for L1's &amp; L2's
  </li>
  <li>
   Responsible for internal and external facing documentation
  </li>
  <li>
   Analyze Service Desk data for support trends and areas for improvement
  </li>
  <li>
   Ensure team procurement follows logistics team guidelines
  </li>
  <li>
   Mentor Junior team members
  </li>
  <li>
   Train L1 &amp; L2 Technicians, New and Continued product specific trainings
  </li>
  <li>
   Own the on-going L2 training program, including development, documentation, scheduling and implementation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to script and code (e.g., Python, Bash) to automate routine IT tasks and enhance operational efficiency.
  </li>
  <li>
   Familiarity with foundational AI concepts and practical experience with prompt engineering to leverage large language models for support and documentation tasks.
  </li>
  <li>
   Go-to person for solving difficult issues : Escalation point for L1 and L2's with the highest level access to key systems
  </li>
  <li>
   Content Approver / Writer / Trainer
  </li>
  <li>
   Work with teams to solve big internal and external problems by providing great communication between team and stakeholders. Keep the Service Desk team hyper aware of products, projects, and issues that may impact them. Communication skills &amp; Customer service skills must be impeccable.
  </li>
  <li>
   Respond to technology support issues at a moment's notice and be on-call as needed. Constant monitoring of support queue and slack channels to ensure customer satisfaction and taking the extra step go above and beyond
  </li>
  <li>
   Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Slack, laptops, mobile phones, printers, network, cellular service, etc.
  </li>
  <li>
   Accurately manage crisis escalation and activate/escalate to other support teams as appropriate
  </li>
  <li>
   Provide direct feedback on issues impacting Uber Employees to IT Engineering leadership.
  </li>
  <li>
   Act as the bridge between the Regional business leads, key stakeholders and IT Engineering
  </li>
  <li>
   May require domestic and international travel
  </li>
  <li>
   The normal hours of coverage is 8am to 5pm however, support is a 24x7 service
  </li>
  <li>
   Any other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of IT experience
  </li>
  <li>
   Minimum of 3-4 years' experience with escalations, process efficiency, and Tier 3 support.
  </li>
  <li>
   Bachelor's Degree in Computer Science, or equivalent combination of education and experience
  </li>
  <li>
   Expert knowledge with Windows, Linux, MacOS, iOS, Desktop/Laptops, networking, and A/V equipment
  </li>
  <li>
   Ability to multi-task, independently manage time and execute on-time and at scale
  </li>
  <li>
   Strong problem solving, organization and project management skills
  </li>
  <li>
   A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters.
  </li>
  <li>
   Ability to thrive in a lightning-paced, highly technical environment
  </li>
  <li>
   Demonstrably strong Customer Service experience
  </li>
  <li>
   Ability to be on site and on call
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Experience supporting mobile devices via Airwatch and Knox
  </li>
  <li>
   Ability to communicate effectively with the local executive team as well as other international IT Eng teams.
  </li>
  <li>
   Ability to take initiative and work independently, as well as part of a team
  </li>
  <li>
   Willing to work after hours and weekends as required (on-call)
   <br/>
   <br/>
  </li>
 </ul>
 For San Francisco, CA-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For San Francisco, CA-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
</div>


IT Operations Tech III

BrowserStack

<div><div>Who are we and what do we do?</div><div></div><div>
BrowserStack is the world's leading software testing platform powering over two million tests every day across 22 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments&mdash;devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.</div><div></div><div>
BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.</div><div></div><div>
At BrowserStack we solve real problems&mdash;each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we&rsquo;re humbled to be recognized by leading organizations around the world:</div><ul><li><div>
BrowserStack is Great Place to Work-Certified&trade; 2020-21</div></li><li><div>
Named &ldquo;SaaS Startup of the Year&rdquo; in 2022 by SaaSBOOMi</div></li><li><div>
Ranked in Forbes Cloud 100 in 2021 - for the second time</div></li><li><div>
Featured in LinkedIn Top Startups India 2018</div></li></ul><div></div><div>
Location: This is a remote position; however, the role requires the candidate to be currently based in San Francisco.</div><div></div><div>
Role in a Nutshell: Master of Enterprise Expansion</div><div>
The Enterprise Account Executive role is focused on owning, retaining, and expanding a portfolio of BrowserStack's largest and most strategic global accounts (Fortune 500 / FTSE 100) through sophisticated, multi-threaded selling, executive partnership, and long-term value creation.</div><div></div><div>
You will transition customers from point solutions to positioning BrowserStack as the indispensable, single Continuous Testing Platform (CTP) across multiple business units, geographies, and product lines. This is a complex, high-ACV expansion sale focused on driving substantial cross-sell, upsell, and multi-year platform revenue.</div><div></div><div>
Your Accounts: Manage and grow a defined list of Tier 1, existing Enterprise accounts.</div><div></div><div>
Your Buyers: Deepen relationships with CTOs, VPs of Engineering, Heads of DevOps, and QA Directors across global business units.</div><div></div><div>
Your Mission: Dramatically enlarge the BrowserStack footprint by driving adoption and spend from single products to the complete platform suite (Live, Automate, Percy, Test Observability, App Automate, etc.).</div><div></div><div>
Your Strategy: Serve as the strategic quarterback who orchestrates Sales, Solutions Engineering, and Client Success to deliver a continuous, high-touch, multi-year growth strategy for your portfolio.</div><div></div><div>
This role reports to the Sales Manager / Director of Sales.</div><div></div><div>
Desired Experience</div><div>
We are looking for a senior Enterprise Account Executive with a proven track record of complex, strategic account expansion and revenue ownership in B2B SaaS or enterprise technology environments.</div><ul><li><div>
5+ years of B2B Enterprise SaaS sales experience, with 3+ years in a farming / strategic account management / expansion-focused role (or equivalent high-velocity enterprise selling)</div></li><li><div>
Demonstrated success achieving and exceeding expansion, renewal, and net revenue retention targets within Enterprise accounts (Fortune 500 / Global 2000)</div></li><li><div>
Recent experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell in complex, multi-product SaaS environments</div></li><li><div>
Proven success managing and closing complex, multi-threaded enterprise expansion deals with an Average Contract Value (ACV) of mid&ndash;high six figures or seven figures within existing accounts</div></li><li><div>
Product Focus (Preferred): Direct experience selling DevOps, Continuous Testing, Observability, Developer Tools, or technical Infrastructure platforms</div></li><li><div>
Willingness to travel as needed for strategic customer engagement</div></li><li><div>
Exceptional proficiency in relationship mapping, stakeholder management, executive-level communication, ability to nurture and grow accounts over long cycles</div></li><li><div>
Bachelor's degree required; Engineering / Technology background or technical undergraduate degree strongly preferred</div></li></ul><div></div><div>
What Will You Do?</div><div>
Account Ownership, Expansion &amp; Lifecycle Expertise</div><ul><li><div>
Own a portfolio of Tier 1 Enterprise customers with full accountability for long-term revenue growth, retention, and expansion.</div></li><li><div>
Drive significant expansion revenue predominantly through cross-selling, upselling, and securing multi-year platform agreements to consistently achieve and exceed quarterly and annual expansion targets.</div></li></ul><div>
Strategic Account Planning &amp; Business Acumen</div><ul><li><div>
Develop and execute comprehensive multi-year account plans for your portfolio, identifying white space, mapping stakeholder influence, and quantifying expansion potential across different business units, geographies, and product lines.</div></li><li><div>
Conduct deep discovery to understand customer business objectives, technical architecture, competitive landscape, and organizational dynamics to position BrowserStack as a strategic enabler of transformation.</div></li></ul><div>
Executive &amp; Technical Engagement</div><ul><li><div>
Establish and maintain deep, trusted advisor relationships with C-level and VP-level executives (CTO, VP Engineering, VP DevOps, Head of QA)</div></li><li><div>
Engage customers through regular high-touch interactions, including strategic onsite visits, executive business reviews (EBRs), and virtual QBRs, to strengthen relationships and accelerate account growth.</div></li></ul><div>
Drive Renewal &amp; Retention Excellence</div><ul><li><div>
Ensure predictable, on-time renewals by reinforcing value, outcomes, and ROI well ahead of contract milestones.</div></li><li><div>
Identify and mitigate renewal or contraction risks in partnership with internal teams (CS, Product, Support), taking ownership of resolution and escalation when necessary.</div></li></ul><div>
Operate Cross-Functionally with Rigor &amp; Discipline</div><ul><li><div>
Act as the central point of ownership and orchestration across internal teams (Solutions Engineering, Client Success, Product, Marketing, Legal, Finance) to deliver seamless customer experiences and execute complex, multi-phase deals.</div></li><li><div>
Maintain strong Salesforce hygiene and pipeline discipline to support accurate forecasting, deal visibility, and data-driven decision-making across Sales leadership.</div></li><li><div>
Leverage AI tools and sales technologies proactively to enhance sales strategy, efficiency, account intelligence, and customer engagement.</div></li></ul><div>
Benefits:</div><div>
In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy.</div><ul><li><div>
Market competitive Health Insurance plan</div></li><li><div>
Enrolment in the BrowserStack Equity program</div></li><li><div>
Unlimited Time Off to ensure our people invest in their well being, to rest and rejuvenate, spend quality time with family and friends.</div></li><li><div>
Remote- First work environment that allows our people to work from anywhere in the state of their residence.</div></li><li><div>
Remote- First Benefit for home office setup, connectivity , accessories , co-working spaces, wellbeing to ensure an amazing remote work experience.</div></li></ul><div></div><div>
Benefits:</div><div></div><div>
In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:</div><ul><li><div>
Market competitive Health Insurance plan</div></li><li><div>
Enrolment in the BrowserStack Equity program</div></li><li><div>
Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends</div></li><li><div>
Remote-First work environment that allows our people to work from anywhere in the state of their residence</div></li><li><div>
Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience</div></li></ul></div>

Enterprise Account Manager

<div><b>About the Role</b><br>
<br>
Community Operations (CommOps) is seeking a strong, strategic people leader to own the design and operationalization of the global Community Specialists Team (CST) job architecture.<br>
<br>
Reporting to the Global Head of CST Framework, Development &amp; Tooling (L6), this leader will partner closely on the long-term vision for the evolution of CST roles while taking primary responsibility for translating that strategy into scalable, globally consistent frameworks that can be deployed across ~8,000 member CST.<br>
<br>
As GenAI and automation reshape customer support, this role will play a critical part in ensuring CST role definitions, competencies, and proficiency models remain future-ready while grounded in operational realities. You will lead a team and work cross-functionally with Field Operations, People, and L&amp;D to implement and continuously refine the CST architecture at scale.<br>
<br>
This is a high-impact global role requiring organizational design depth, operational rigor, and strong cross-functional leadership.<br>
<br>
<b>About CST Experience</b><br>
<br>
CST Experience is a global program management team responsible for setting the strategy for job architecture, career development, policy, communications, engagement, and performance management for Uber's Community Specialists Team (CST) - the thousands of entry-level roles within customer support and related operational functions.<br>
<br>
As the customer support landscape rapidly evolves with GenAI and automation, CST Experience plays a critical role in future-proofing this workforce. The team ensures CST talent is equipped with the right skills, tools, and development pathways to deliver exceptional customer experiences while building sustainable careers within Uber.<br>
<br>
<b>About Community Operations (CommOps)</b><br>
<br>
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Program Managers within Community Operations partner cross-functionally with operations leaders, engineering teams, and other organizations to build processes that enable an effortless, rapid, and efficient support experience.<br>
<br>
CommOps develops support services for new products and initiatives while driving continuous improvement within existing support services. The organization operates at global scale and plays a central role in maintaining trust across the Uber platform.<br>
<br>
<b>About Uber</b><br>
<br>
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.<br>
<br>
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.<br>
<br>
<b>What You Will do:</b>
<br>
<br>
<b>Partner on Strategic Design, Own Operationalization</b><br>
<ul><li>
Partner with the Global Head (L6) to shape the long-term vision for CST job architecture and workforce evolution.</li><li>
Translate strategic direction into detailed, executable role definitions, competency models, and proficiency frameworks.</li><li>
Develop implementation roadmaps to evolve CST roles in alignment with GenAI, automation, and changing support models.</li><li>
Identify trade-offs and risks in architecture decisions and elevate strategic decisions appropriately.</li></ul><br>
<b>
Own and Evolve CST Job Architecture</b><br>
<ul><li>
Design, document, and maintain the global CST job architecture, ensuring clarity across roles, levels, and progression pathways.</li><li>
Own CST competency models and proficiency definitions, ensuring they are measurable and operationally grounded.</li><li>
Establish clear evaluation frameworks to assess role effectiveness and skill coverage.</li><li>
Continuously refine architecture based on operational data, workforce analytics, and stakeholder feedback.</li></ul><br>
<b>
Lead Global Governance &amp; Consistency</b><br>
<ul><li>
Build and run structured governance processes for role updates and site-level deviation requests.</li>
Drive intake evaluation decision<li> communication workflows for architecture changes.</li><li>
Ensure global consistency while enabling thoughtful regional flexibility.</li><li>
Maintain strong documentation standards to support scalable rollout.</li></ul><br>
<b>
Lead a Team and Drive Cross-Functional Execution</b><br>
<ul><li>
Lead and develop a team (CSTs and/or program managers), setting clear performance expectations and accountability.</li><li>
Partner with Field Ops leaders to validate role effectiveness and operational fit.</li><li>
Collaborate with People on compensation alignment, recruiting profiles, and assessment strategies.</li><li>
Work with L&amp;D to ensure competency frameworks translate into actionable learning programs.</li><li>
Build data-driven business cases to support architecture updates and workforce planning decisions.</li></ul><br>
<b>
Embed Future-of-Work Thinking</b><br>
<ul><li>
Translate GenAI and automation implications into practical workforce adjustments.</li><li>
Ensure role evolution balances productivity, quality, and employee experience.</li><li>
Monitor industry trends and proactively recommend refinements to CST frameworks.</li></ul><br>
<b>
Basic Qualifications</b><br>
<ul><li>
5+ years of experience in strategy, operations, organizational design, HR strategy, or related fields.</li><li>
1+ years of people leadership experience.</li><li>
Experience designing or evolving job architectures, competency models, or workforce frameworks.</li><li>
Experience leading complex cross-functional initiatives across global stakeholders.</li><li>
Strong analytical skills with experience building structured, data-driven recommendations.</li><li>
Experience partnering with HR/People teams on role design, leveling, or workforce planning.</li></ul><br>
<b>
Preferred Qualifications</b><br>
<ul><li>
MBA or advanced degree in Organizational Development, Industrial Psychology or Industrial Organization preferred</li><li>
Experience in large-scale customer support, service delivery, or operational environments.</li><li>
Experience operationalizing workforce strategy at scale.</li><li>
Familiarity with competency modeling and performance frameworks.</li><li>
Experience working in AI- or automation-enabled environments.</li><li>
Strong executive communication skills and ability to influence senior stakeholders.</li><li>
Track record of independently driving global programs from design through rollout.</li></ul><br>
For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Head of Community Specialist Team Framework - Job Architecture & Strategy

<div><b>About the Role</b>
<br>
<br>
The Fulfillment platform is the foundation powering the logistics behind fulfilling user orders from any Uber app. It operates life cycles of orders, trips, drivers, eaters, and other user sessions when they interact with Uber. These interactions are real-time and high-scale when millions of concurrent riders, drivers, and eaters are using Uber. We support both Uber Rider businesses (pool, airports, hourly rentals, intercity trips, reservations, package delivery, uber health) and Uber Delivery businesses (groceries, uber eats, delivery API).
<br>
<br>
Our tech challenges are in both the business layer (data modeling of complex products, building reusable higher order business APIs to share across products) and the Infrastructure layer (storing high write &amp; transient data, language framework, search &amp; ranking, events &amp; data streaming systems)
<br>
<br>
We are looking for a Software Engineer for the Fulfillment Shopping team to help build our next generation of product discovery, planning, and order checkout platforms. Over the next few years, this team will be innovating with new offerings like car rentals, third-party drivers, package deliveries, and reenvisioning the entire shopping and checkout flow for Uber. This is a high-impact role where you will partner with Engineering, Product, and Ops leaders across the company to launch new products as well as improve the overall efficiency of the marketplace.
<br>
<br>
You can get a glimpse of the work we do in Fulfillment
<br>
<ul><li>https://eng.uber.com/fulfillment-platform-rearchitecture/
</li><li>https://eng.uber.com/building-ubers-fulfillment-platform/
</li></ul><br>
What the you will do<br>
<ul><li>
Collaborate in a team environment with significant ownership and autonomy over projects.
</li><li>Work on the next phase of fulfillment and product lines for our 1P, 3P, and SaaS customers, addressing significant organizational-level challenges that impact Uber's operations.
</li><li>Design, develop and deliver high-quality features promptly with accountability.
</li><li>Partner with engineering managers, product managers, and other engineering teams to define project requirements and execution plans.
</li><li>Ensure that system designs, including APIs, architecture, and dependency selection, result in scalable, resilient solutions that minimize support costs and enhance the partner experience.
</li></ul><br>
Basic Qualifications<br>
<ul><li>
A Bachelor's Degree in Computer Science or a related field (or equivalent experience).
</li><li>At least 4+ years of professional experience in software development.
</li><li>Strong understanding of computer science fundamentals, including object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
</li><li>Proficient in at least one programming language, such as Golang, Java, C#, or C++.
</li><li>Experience working with distributed systems.
</li>Effective communication skills to interact with engineers, technical teams, and senior management to gather requirements, and describe software product features, technical designs, and product strategy.<br>
<li>
</li></ul><br>
<br>
Preferred Qualifications<br>
<ul><li>
MS / Ph.D. in Computer Science or related field.
</li><li>Experience managing production systems with a strong availability SLA.
</li><li>Knowledgeable in software engineering best practices throughout the entire software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
</li>Experience working with large-scale distributed systems<br>
<li>
</li></ul><br>
<br>
For San Francisco, CA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Software Engineer - Fulfillment Shopping & Ordering

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