administrative services coordinator - social work

environmental services / custodial operations manager 1

environmental services / custodial operations manager 2

facilities manager, operations officer iv - department of public works

accounting analyst - hilton baltimore inner harbor

administrative services coordinator - social work Jobs in Baltimore

assistant operations manager Jobs in Baltimore

assistant operations manager

environmental services / custodial operations manager 1 Jobs in Baltimore

environmental services / custodial operations manager 2 Jobs in Baltimore

facilities manager, operations officer iv - department of public works Jobs in Baltimore

environmental services custodial operations manager 1

Sodexo

<div>Role Overview:
Grow your career and develop a team that shares your desire to make a difference. 
We're growing our business! Sodexo is seeking an Environmental Services Operations Manager 2 located in the Baltimore, MD area. This position will oversee a team of 40 custodial employees at this healthcare account. The successful candidate will need to be flexible to work a Day Shift schedule depending on the needs of the business, that also includes some rotating weekends and holidays where support is required. Team work is key here between the food and EVS teams, working seamlessly to support each other. 
As part of the assessment process, the client will conduct the following verficiations during onboarding:<ul><li>Vaccines for Flu, TB, and Covid</li><li>drug testing</li><li>FBI check</li></ul> 
Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of staff.
What You'll Do:
<ul><li>be responsible for driving client and patient satisfaction scores;</li><li>
provide a clean and safe environment for patients, visitors and staff;</li><li>
effectively manages the Unit Operating System; and/or</li><li>
support an inclusive workforce and provide strong leadership.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div> 
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li>have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers of a housekeeping system;</li><li>
have experience effectively managing projects within agreed upon timelines;</li><li>
are results and safety driven;</li><li>
have knowledge of housekeeping systems and procedures;</li><li>
have experience improving patient satisfaction, and driving full compliance;</li><li>
have 3-5 years previous custodial / housekeeping or similar management experience;</li><li>
are proficient with computers and other technology.</li></ul> 
<div></div>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div> 
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - Associate's Degree or equivalent experience 
Minimum Management Experience - 2 years 
Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services</div></div><div></div>

Environmental Services / Custodial Operations Manager 2

<div>Role Overview:
Grow your career and develop a team that shares your desire to make a difference. 
We're growing our business! Sodexo is seeking an Environmental Services Operations Manager located in the Baltimore, MD area near Elkridge. This position will oversee a team of 20 custodial employees at this healthcare account. The successful candidate will need to be flexible as the shift could vary between Day and Second shift depending on business needs, that also includes some rotating weekends and holidays where support is required. Team work is key here between the food and EVS teams, working seamlessly to support each other. 
As part of the assessment process, the client will conduct the following verficiations during onboarding:<ul><li>Vaccines for Flu, TB, and Covid</li><li>drug testing</li><li>FBI check</li></ul> 
Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of staff. 
What You'll Do:
<ul><li>be responsible for driving client and patient satisfaction scores;</li><li>
provide a clean and safe environment for patients, visitors and staff;</li><li>
effectively manages the Unit Operating System; and/or</li><li>
support an inclusive workforce and provide strong leadership.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div> 
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li>have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers of a housekeeping system;</li><li>
have experience effectively managing projects within agreed upon timelines;</li><li>
are results and safety driven;</li><li>
have knowledge of housekeeping systems and procedures;</li><li>
have experience improving patient satisfaction, and driving full compliance;</li><li>
have 3-5 years previous custodial / housekeeping or similar management experience;</li><li>
are proficient with computers and other technology.</li></ul> 
<div></div>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div> 
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - Associate's Degree or equivalent experience</div></div>

Environmental Services / Custodial Operations Manager 1

Chimes

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Shift:
 
 8:30pm to 5:00am on Sunday, Monday, Tuesday, Wednesday, Saturday with Thursday and Friday off
 
 
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Tracks all maintenance calls identified by Chimes and enters into Maximo daily
 </li>
 <li>
 Tracks janitorial work orders, analyses data and generates reports as required
 </li>
 <li>
 Collects data, identifies trends and interprets/analyzes data in weekly and monthly reporting to include tracking QC inspection results, , evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results
 </li>
 <li>
 Trains staff on use of Restroom Alert and JAMS
 </li>
 <li>
 Complies with all Agency policies &amp; procedures and follows contract specifications
 </li>
 <li>
 Handles duties with judgement, tact, and accuracy
 </li>
 <li>
 Utilizes an Android device and computer for data input and retrieval of information as required
 </li>
 <li>
 Sets up, handles, maintains, and forwards all paperwork and reports in a timely manner
 </li>
 <li>
 Maintains flow and output of work
 </li>
 <li>
 Maintains continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to concerns and provide information as required
 </li>
 <li>
 React immediately to custodial emergency situations
 </li>
 <li>
 Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or other data collected by Chimes
 </li>
 <li>
 Analyze reports and requests to determine action needed, recommends corrective action as required
 </li>
 <li>
 Act as QA Manager when QA Manager is unavailable
 </li>
 <li>
 Oversee and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility.
 </li>
 <li>
 Identify sub-standard cleaning procedures, processes and misuse of materials and assist in correcting any deficiencies found
 </li>
 <li>
 Provides assistance to visitors, coworkers and employees as needed
 </li>
 <li>
 Attends all meetings and in-service training and relates information to employees
 </li>
 <li>
 Passes and complies with CPR/first aid training and OSHA training
 </li>
 <li>
 Attends work regularly and follows assigned schedule
 </li>
 <li>
 Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and the public
 </li>
 <li>
 Maintains confidentiality
 </li>
 <li>
 Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
 </li>
 <li>
 Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
 
 
 </li>
 </ul>
 
 Secondary Functions:
 
 
 
 <ul>
 <li>
 Performs data analysis and develops reports upon MAA request
 </li>
 <li>
 Performs other duties as required
 </li>
 <li>
 Duties, responsibilities, and tasks may change at any time with or without notice
 
 
 </li>
 </ul>
 
 Physical Abilities Needed to Meet Work Demands:
 
 
 
 <ul>
 <li>
 Ability to sit for long periods of time
 </li>
 <li>
 Ability to bend and reach overhead
 </li>
 <li>
 Ability to place documents in and retrieve them from file cabinets
 </li>
 <li>
 Ability to lift, carry, and push up to 20 lbs. regularly and up to 50 lbs. as needed
 </li>
 <li>
 Ability to stand/walk for long periods of time
 
 
 </li>
 </ul>
 
 Job Competencies Needed for Success on the Job:
 
 
 
 <ul>
 <li>
 Ability to work independently and collaboratively with others
 </li>
 <li>
 Ability to communicate effectively with employees and MAA staff
 </li>
 <li>
 Ability to follow instructions accurately
 </li>
 <li>
 Ability to make decisions and solve problems
 </li>
 <li>
 Ability to plan, implement, organize, and prioritize
 </li>
 <li>
 Ability to be flexible and dedicated to quality and customer service
 </li>
 <li>
 Ability to manage multiple tasks effectively
 </li>
 <li>
 Ability to react immediately to emergency situations
 </li>
 <li>
 Ability to read, write, and speak (communicate and relate information) English
 </li>
 <li>
 Ability to type and use technology for completion of specified job duties
 </li>
 <li>
 Ability to manipulate numbers
 </li>
 <li>
 Ability to maintain and submit reports, logs, and other paperwork or electronic documents in a timely manner
 </li>
 <li>
 Ability to understand and comply with safety procedures and environmental requirements
 </li>
 <li>
 Ability to use and care for equipment properly
 </li>
 <li>
 Ability to complete tasks in a timely manner with numerous interruptions
 </li>
 <li>
 Ability to attend work regularly according to assigned schedule and company policies
 </li>
 <li>
 Ability to work a flexible schedule as required including weekends and holidays
 </li>
 <li>
 Ability to attend and participate in training and work related meetings
 </li>
 <li>
 Ability to demonstrate integrity and ethical standards in job performance
 </li>
 <li>
 Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
 </li>
 <li>
 Ability to comply with all building, security, and company policies and procedures
 
 
 </li>
 </ul>
 
 Other requirements if applicable for position:
 
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license from state of residence and ability to drive
 </li>
 <li>
 License must have been valid for at least 3 years
 </li>
 <li>
 If driving a 15 passenger van, must be at least 25 years old
 </li>
 <li>
 Acceptable driving record as determined by Agency&rsquo;s insurance carrier and by Chimes DC policies and procedures
 
 
 </li>
 </ul>
 
 Essential Personnel:
 
 
 
 This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred
 </li>
 <li>
 Valid CPR/FR certification preferred
 </li>
 <li>
 Knowledge of typing, filing, and office procedures
 </li>
 <li>
 Knowledge of electronic tracking systems such as MAXIMO, JAMS, Restroom Alert
 </li>
 <li>
 Knowledge and ability to use Microsoft Word, Excel and Power Point
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 Minimum of two (2) years&rsquo; experience in managerial positions including administrative and supervisory oversight
 </li>
 <li>
 Previous experience with Maximo, JAMS and Restroom Alert preferred
 </li>
 <li>
 Previous experience in custodial operations preferred
 </li>
 <li>
 Thorough knowledge of standard English, basic arithmetic, and modern office methods and equipment
 </li>
 <li>
 Proficient in Microsoft Suite programs
 </li>
 <li>
 High degree of skill in typing and computer utilization
 
 
 </li>
 </ul>
 
 Notes:
 
 
 
 <ul>
 <li>
 At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience
 </li>
 </ul>
</div>

Quality Assurance Supervisor

<div>Set Pay Rate: $25.47 per hour

Shift: 10:00pm-6:00am

Required to work weekends!

Shift: Sunday, Monday, Thursday, Friday and Saturday. Off Tuesday, Wednesday

Performs manual labor associated with daily cleaning and all aspects in the utilization of mechanical equipment : Buffing, Waxing, and Stripping floors.

Essential General Functions:
<ul><li>Comply with all Agency policies and procedures and follow contract specifications</li>
<li>Comply with uniform dress code and personal hygiene standards</li>
<li>Comply with utilization and fit testing for proper PPE use for the job task</li>
<li>Clean all assigned areas in accordance with contract specifications</li>
<li>Prepare all areas before beginning the assignment by removing loose objects</li>
<li>Ensure all needed equipment, cleaners, wet floor signs are utilized</li>
<li>Use all equipment following safety precautions and in intended manner</li>
<li>Complete a final inspection after use of equipment and report any issues found</li>
<li>Empty and clean machines after use</li>
<li>Prepare, use, and care for equipment according to manufacturer&rsquo;s directions</li>
<li>Perform preventative maintenance check on equipment before and after use</li>
<li>Follow all safety rules and procedures when using any equipment</li>
<li>Move furniture/equipment to gain access as needed</li>
<li>Mix and measure chemicals safely</li>
<li>Use Clorox 360 sprayers or other disinfecting hand held equipment</li>
<li>Maintain control of the sprayer and only in the direction of intended use</li>
<li>Remove residual residue from overspray</li>
<li>Remove trash in specific areas when required</li>
<li>Comply with MAA&rsquo;s rules for the site, security and safety guidelines and Chimes Rules For The Workplace</li>
<li>Comply with BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA)</li>
<li>Pass and comply with all building and security requirements and procedures</li></ul> 


Essential Floor Maintenance Functions:
<ul><li>Sweep and mop stairwells to ensure area is clean and free of debris</li>
<li>Strip, seal, wax, burnish, &amp; buff floors</li>
<li>Use low speed and high speed rotary floor machines and ride on floor machines</li>
<li>Use scrubbers, burnishers, buffers, strippers, extractors &amp; wet vacs, vacuum cleaners, pressure washer, steamers.</li></ul> 


Essential Lift Operator Functions:
<ul>
<li>Perform specific project work to involve high cleaning at the BWI Airport Complex, to include the following areas: wall items, ticket kiosks, slats and walls, signage, vents, light lenses, beams, arches, ledges, and Security Check Point items</li>
<li>Clean all areas responsible for from ceiling to floor</li>
<li>Hand scrub wall surfaces with a disinfectant cleaner or powder and a scrub brush</li>
<li>Keep window sills, ledges, vertical surfaces, corners, crevices and moldings free of dust</li>
<li>Do emergency cleaning</li></ul> 


Essential Glass Cleaning/Bright Work Functions:
<ul>
<li>Maintain all glass and brightwork surfaces in accordance with the contract specifications.</li>
<li>Clean glass panes, ledges and landings</li>
<li>Cleans glass partitions, mirrors and other glass surfaces</li>
<li>Dry surfaces with cloth, squeegee or chamois</li>
<li>Maintain supplies and equipment on cart</li>
<li>Move furniture/equipment to gain access as needed</li>
<li>Follow all safety rules and procedures</li></ul> 


Secondary Functions:
<ul>
<li>Assist with inventory</li>
<li>Perform general custodial duties as needed</li>
<li>Keep records and provide requested reports</li>
<li>Perform other duties and tasks as needed</li></ul> 

<ul><li>Duties, responsibilities, and tasks may change at any time with or without notice</li></ul> 


Physical Abilities Needed to Meet Work Demands:
<ul>
<li>Ability to stand or walk continuously for long periods of time</li>
<li>Ability to go up and down stairs</li>
<li>Ability to reach above the head, bend, kneel, stoop</li>
<li>Ability to operate controls</li>
<li>Ability to lift, carry, and push up to 50 lbs. regularly and 75 &ndash; 100 pounds with assistance</li>
<li>Ability to work in dusty spaces or adverse weather conditions</li></ul> 


Job Competencies Needed for Success on the Job:
<ul><li>Ability to work with limited direct supervision</li>
<li>Ability to follow directions and focus on tasks</li>
<li>Able to follow a detailed equipment maintenance program</li>
<li>Ability to report problems or relate information</li>
<li>Ability to understand and comply with safety procedures and environmental requirements</li>
<li>Ability to operate machinery without posing a safety hazard to self or others</li>
<li>Ability to use and care for equipment and cleaning supplies properly</li>
<li>Ability to mix chemicals properly</li>
<li>Ability to notice and report changes in work space conditions</li>
<li>Ability to notify supervisor equipment or supplies are needed to perform task</li>
<li>Ability to complete tasks in a timely manner</li>
<li>Ability to attend work regularly according to assigned schedule and company policies</li>
<li>Ability to work a flexible schedule as required including weekends and holidays</li>
<li>Ability to attend and participate in training and work related meetings</li>
<li>Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner</li>
<li>Ability to comply with all building, security, and company policies and procedures</li></ul> 
Essential Personnel:
This position is designated as essential. This means that when the facility is faced

with an institutional emergency, employees in this position may be required to remain at their

work location or to report to work to protect, recover, and continue operations at the facility. 


Education:
<ul>
<li>High School diploma or equivalent preferred</li>
<li>Floor Technician training desired</li>
<li>Knowledge of floor finishes, applications, and removals</li>
<li>Knowledge of floor care equipment</li>
<li>Knowledge of all types of mechanical equipment used at site</li>
</ul>
Experience:
<ul>
<li>Six months of Floor Technician experience preferred</li>
<li>Previous experience operating needed machinery preferred</li>
<li>Six months of Custodial experience</li>
<li>Candidates with disabilities preferred</li></ul> 


What&rsquo;s in it for you?
Total Rewards (For Full-Time Employees = &gt;30 hours/week):
<ul>
<li>Competitive Pay</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Tuition Reimbursement options</li>
<li>Flexible Spending Accounts (Health, Dependent, and Transportation)</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>Paid Time Off</li>
<li>403(b) with Employer Match</li>
<li>Employee Recognition Programs</li>
<li>Employee Referral Bonus opportunities</li>
<li>Discounts through &ldquo;Tickets at Work&rdquo;</li>
<li>Discounts on Verizon mobile service</li>
<li>And More!</li>
</ul>
Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers. 


#cmd410</div>

Overnight Floor Technician

Quantem Aviation Services

<div>Cabin Cleaner - BWI Airport
$16.00 per hour
This position requires reliable transportation as we work based off of Airline arrival and departure times, beyond public transportation hours of operations. 
SHIFT HOURS: Vary, mostly evenings (PM) but may also be require to work mornings (AM) too! Working Weekends and Holiday's is Required!
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services. 
Our employees receive the following, based on position and eligibility requirements:<ul><li> 
Insurance - health, dental and life</li><li>401(k) retirement plan with company match</li><li>Employee Assistance Program</li><li>Employee discounts</li><li>Competitive wages</li><li>Flexible schedule</li><li>Advancement opportunities</li><li>On the job training</li><li>$300 referral bonuses - unlimited</li><li>DailyPay</li></ul> 
Position Overview:
Responsible for overseeing and assisting in the comprehensive cleaning of aircraft interiors and galley stocking per aircraft specifications. Responsible for overseeing crew, responding to client and employee needs, and addressing any issues with supervisor. 
Essential Duties and Responsibilities (Including but not limited to):<ul><li>Responsible for aircraft cabin cleaning, to include: seats, seat back pockets, floors, pantries, galleys, toilets, telephones, windows, flight deck (if specified), and passenger &amp; crew compartments; removing trash; wiping tables; and clearing waste from aircraft;</li><li>Performs cabin dressing, to include: arranging seat belts; replacing head rests, pillow covers, &amp; seat back pocket items; restocking toilet items and blankets/duvets; and disinfecting/deodorizing aircraft as stated;</li><li>Assists with cleaning of company vehicles and common areas/office space used by employees;</li><li>Assists with the lifting/carrying of cleaning supplies on/off aircraft;</li><li>Provides timely service for on-time departures;</li></ul> 
Required Skills and Experience:<ul><li>High school diploma or equivalent preferred;</li><li>Must be at least 18 years old;</li><li>Previous custodial or cleaning experience preferred;
</li><li>Maintain and treat all information as confidential;</li><li>Possess the tact to deal with all levels of employees and client representatives;</li><li>Must be able to read, write, understand and carry out instructions in English;</li><li>Must be able to verbally direct in English.</li></ul> 
Work Environment:<ul><li>Indoor environment which may contain small, close or confined space(s);</li><li>Periods of standing and working outside with exposure to prevalent weather and noise.</li></ul> 
Physical Demands:<ul><li>Prolonged periods of standing, walking, bending, stooping, pushing and pulling;</li><li>Must be able to lift, carry or hold up to 50 pounds at times;</li><li>Ability to climb up/down jetway stair heights of 15 feet.</li></ul></div>

Cabin Cleaner (BWI Airport)

GBMC HealthCare

<div>The Ambulatory Practice Manager is responsible for the day-to-day operations in 1 &ndash; 2 designated practices within GBMC Health Partners. Under the direction of the Chief Operating Officer (COO), the Ambulatory Practice Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes patient access, complete and accurate registration, revenue cycle management, payer contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Manager works collaboratively with physicians, advanced practitioners, and staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity. The position works with the COO (or their designee) to support the implementation or enhancement of clinic programs and services aligned with the Departments' strategic priorities. Oversees the quality and quantity of work and work method and preparation of budgets. Responsible for daily operations of two or more providers in a single location. This position has management responsibilities (e.g. hiring, terminating, performance management) and completes projects through leadership of others under their direct supervision. Oversees and monitors patient experience metrics for 1 &ndash; 2 practices to ensure customer satisfaction related to patient care, quality and customer service.
Education
Associates Degree in Business Administration, Business Management, Health Administration or related field is required. Combination of experience and education may be considered.
Experience
2 years of progressive years progressively responsible professional-level administrative and medical practice management experience is required. Supervisory experience required.
Skills<ul><li>
Knowledge of ambulatory medical practice/ physician practice operations.</li><li>
Knowledge of and proficiency in the use of Electronic Medical Record systems. EPIC is preferred.</li><li>
Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, etc.</li><li>
Knowledge of clinical and business compliance requirements.</li><li>
Understanding of physician practice billing systems preferred.</li><li>
Organizes and prioritizes work to meet changing priorities.</li><li>
Develops and recommends departmental policies to senior management of the department.</li><li>
Uses sound judgment and data to identify potential problems and works collaboratively with others to achieve improvement.</li><li>
Strong organizational skills in managing multiple priorities.</li><li>
Uses critical thinking skills regarding use of the medical practice/business operations software applications.</li><li>
Highly effective written and verbal communication with the ability to compose, type, proofread and interpret correspondences and reports.</li><li>
Effective interpersonal skills to establish working relationships that foster optimal quality teamwork and learning.</li><li>
Detailed understanding of medical practice/business operations workflows.</li><li>
Ability to effectively lead, supervise and coordinate the work of staff.</li><li>
Ability to delegate tasks to direct and indirect reports.</li><li>
 Ability to work with diverse personalities and competing priorities to implement projects and tasks.</li><li>
Excellent customer service skills.</li><li>
 Ability for problem solving and addressing issues raised by physicians, employees, and patients</li></ul>
Licensures, Certifications
CPC, CMPE, CMOM, CMMM, CPPM or CSPPM preferred.<div>
Patient &amp; Workplace Safety:</div><div><ul><li>
Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.</li></ul></div><div>
Patient Population:</div><div><ul><li>
Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.</li></ul></div>
Principal Duties and Responsibilities:<ul><li>
Oversees and directs the work of clerical and clinical employees engaged in one or more of the following activities: medical secretarial support, medical transcription, office assistants, administrative support, patient billing and the like.</li><li>
Accountable for budget in coordination with CFO, GBMC Health Partners and COO.</li><li>
Develops and interprets information from a variety of systems and reports.</li><li>
Participates in the continued evaluation and improvement of the patient registration process.</li><li>
Develops innovative means to deliver content knowledge through effective training programs.</li><li>
Directs, supervises and coaches front office and clinical staff daily.</li><li>
Managing the flow of the clinic to insure compliance, efficiency and patient satisfaction.</li><li>
Manages human resources within established productivity guidelines and the personnel budget. Facilitates training and development efforts. Maintains employee competencies. Monitors and reviews work performance of the staff. Interviews and selects personnel. Responsible for carrying out all established policies.</li><li>
Develops and implements work processes for all areas of responsibility. Ensures compliance with institution, state and federal regulations.</li><li>
Processes credentialing material submitted by attending physicians. Maintains credentialing and compliance with participating insurance companies.</li><li>
Compiles data related to operating and capital budgets for assigned areas and develops same. Administers and monitors adherence to budget and notifies superior of significant deviations.</li><li>
Full Profit and Loss responsibility of the physician practice, including revenue, expenses and budgeting</li><li>
Ensures equipment and supply levels are appropriately maintained. Arranges for repair of equipment, order supplies from warehouse and/or vendors, and so forth. Recommends purchase of new supplies and equipment.</li><li>
Maintains a variety of records and logs reflecting department activities, compiles data from same and prepares regular and special reports for superior.</li><li>
Responsible for more complex and sensitive tasks and handles issues of a confidential nature.</li><li>
Maintains and/or oversees multifaceted computerized scheduling system.</li><li>
Oversees the management of 1 - 2 practices with moderate level/FTE producing practices. Evaluation operational needs and providing recommendations to continually improve against budget and standards.</li><li>
Is responsible patient satisfaction in practice(s)? Investigates and responds to patient complaints and modifies office systems to maximize patient satisfaction. Implements changes to improve satisfaction scores. Measures and runs reports from internal and patient satisfaction portals, communicates scores and progress to staff and physicians.</li><li>
Supports and implements ongoing computerization and networking through MIS initiatives. Oversees multifaceted computerized scheduling and billing system. Acts as a super user for the department and assists in onboarding new employees in relation to IT needs. Acts as a first responder for IT issues within the practice(s).</li><li>
Develops staff through coaching, mentoring, rewarding, training and guiding. Completes performance evaluations for direct reports and works with direct reports to establish performance standards for work assignments, monitors work assignments, standards, performance, and goals. Fosters a team environment. Delegates appropriately to subordinates and accepts feedback. Oversees the responsibilities of assistant managers and other practice leads.</li><li>
Participates in monthly quality audits, handles patient grievances, ensures a safe environment for patients and staff.</li><li>
Ensures a safe working environment for patients and staff. Participates in PDSA activities related to patient events and grievances. Redesigns processes to improve staff satisfaction and patient safety based on PDSA results. Communicates concerns with appropriate team members. Participates in monthly and quarterly quality and safety audits.</li><li>
Ensures staff are trained in appropriate competencies (Epic, MA CPR, Lawson, etc.)</li><li>
Requests consultations with other departments, as necessary. Acts as liaison with Finance, Billing, Access Center and other Department stakeholders.</li><li>
Develops and establishes new workflow procedures and standards to improve efficiency and effectiveness within the Practice.</li><li>
Monitors financial information to ensure appropriate utilization of workforce to include patient care coverage, RVU targets and patient satisfaction metrics.</li><li>
Establishes and maintains a working relationship and trust of the physician(s). Works in collaboration with the physician practice lead and informs lead physician, or designee, of all issues which affect the practice.</li></ul>
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.<ul><li>
Treats others with fairness, kindness, and respect for personal dignity and privacy</li><li>
Listens and responds appropriately to others&rsquo; needs, feelings, and capabilities</li></ul>
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.<ul><li>
Meets and/or exceeds customer expectations</li><li>
Actively pursues learning and self-development</li><li>
Pays attention to detail; follows through</li></ul>
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.<ul><li>
Sets a positive, professional example for others</li><li>
Takes ownership of problems and does what is needed to solve them</li><li>
Appropriately plans and utilizes required resources for various job duties</li><li>
Reports to work regularly and on time</li></ul>
Teamwork
I will be engaged and collaborative. I will keep people informed.<ul><li>
Works cooperatively and collaboratively with others for the success of the team</li><li>
Addresses and resolves conflict in a positive way</li><li>
Seeks out the ideas of others to reach the best solutions</li><li>
Acknowledges and celebrates the contribution of others</li></ul>
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.<ul><li>
Demonstrates honesty, integrity and good judgment</li><li>
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers</li></ul>
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.<ul><li>
Embraces change and improvement in the work environment</li><li>
Continuously seeks to improve the quality of products/services</li><li>
Displays flexibility in dealing with new situations or obstacles</li><li>
Achieves results on time by focusing on priorities and manages time efficiently</li></ul>
Pay Range
$61,955.01 - $105,323.51
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.</div>

Ambulatory Practice Manager - Podiatry

<div>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.<div><div><div><div><div><div><div><div><div>
The workplace experience support specialist, under minimal to no direction, helps deliver the office location workplace experience for colleagues. This position is responsible for supporting daily office operations, such as visitor management, safety, hospitality experiences, reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines.
The workplace experience support specialist provides best-in-class hospitality experiences for internal and external clients. In tandem with the workplace experience support supervisor or manager, ensures the location is safe, well-maintained and clean. Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies, including furniture, phones (excluding cellphones), security cards and also the ordering and replenishing of office supplies. Assist with any office moves/remodels as needed. Also, provides assistance to other areas of ESS, performing and working on intermediate to advanced projects or requests. Act as a liaison to the office/market leader for anything related to workplace experience support as needed.
The workplace experience support specialist supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience.
Essential Duties<ul><li>
Coordinate with building management to maintain information related to building security, including workplace health and safety team and/or emergency evacuation team, environmental sustainability efforts, forms and documents required from the landlord, and special requests for our space and maintenance issues.</li><li>
Reconcile monthly billing of parking and extra services provided by the landlord.</li><li>
Perform daily walk-throughs of the location and follow up on maintenance issues raised by the workplace experience support supervisor/manager or others within the location.</li><li>
Leverage and deliver on services and procedures outlined in the workplace experience support playbook.</li><li>
Request bids from internal resources, building maintenance and outside vendors and contractors for any work or service that needs to be performed in the location and provide it to the location supervisor/manager for review and selection.</li><li>
Coordinate maintenance of the office space, including carpet maintenance, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment and AED devices.</li><li>
Audit the service invoices for accuracy and submit to accounts payable for processing.</li><li>
Purchase and maintain inventory of office supplies and equipment by monitoring supply quantity and replenishing materials before depletion.</li><li>
Determine if supplies should be purchased directly from an approved vendor or research other vendors to ensure cost efficiency to stay within budget.</li><li>
Maintain vendor relationships, processes payments and track total spend.</li><li>
Ensure that all supplies are ordered in compliance of national programs.</li><li>
Review charges on firm-issued purchasing card for accuracy and reconcile in a timely manner.</li><li>
Review employee logs regularly to prepare for new hires, transfers or departures.</li><li>
Assist with new hire/intern onboarding process following the guidelines outlined in the ESS orientation toolkit. Provide new hires/interns/transfers with all necessary office needs. Train new employees on building procedures, local office policies and use of equipment and systems.</li><li>
Work with workplace experience support supervisor/manager/HR relating to employee terminations to deactivate/collect access badges and any other items belonging to the firm when necessary. Collect and return any departing employee items as needed.</li><li>
Monitor ServiceNow regularly to check for incoming workplace experience support requests and acknowledges/fulfills those requests in a timely manner.</li></ul>
Provide routine support and guidance, as necessary, in one or more of the following areas:<ul><li>
Handle mail services, including distribution of mail, UPS, FedEx, etc.</li><li>
Responsible for print, bind, scan and copy jobs for the business.</li><li>
Locate and check out client files, maintains client records and documents, orders files from offsite storage facility per firm record retention procedures.</li><li>
Support visitor management and reception activities ensuring quality customer service. Keeps track of all visitors and visitor access badges in national visitor log.</li><li>
Provide meeting and event coordination including catering request orders, setup/cleanup, conference room reservations and audio-visual equipment support.</li><li>
Perform other duties as assigned.</li></ul>
EDUCATION<ul><li>
High school diploma or GED</li><li>
Associate degree or 2 years of experience preferred</li></ul>
TECHNICAL/SOFT SKILLS (REQUIRED)<ul><li>
Ability to communicate, effectively with a diverse audience</li><li>
Intermediate Microsoft Office skills, ability to learn programs/software utilized by the firm</li><li>
Demonstrates a basic knowledge of the technology tools required within assigned responsibilities</li><li>
Effective organization, prioritization and time management skills, and strong attention to detail</li><li>
Excellent people skills</li><li>
Strong grammar and proofreading skills and experience</li><li>
Ability to prepare presentations including charts, graphics and tables, speaker notes and handouts, etc.</li><li>
Ability to balance multiple tasks and projects</li><li>
Intermediate knowledge of facilities management</li></ul>
SPECIAL REQUIREMENTS SPECIFC TO JOB<ul><li>
Ability to lift up to 40 lbs. and stand on your feet for extended periods of time</li><li>
Must be punctual and able to adapt to changing schedules</li><li>
Ability to convey instructions clearly and concisely and be responsive when required</li><li>
Maintains professionalism in demeanor, conversation and attire</li></ul>
EXPERIENCE<ul><li>
0 to 3 years of experience in a related field or area</li><li>
Ability to handle multiple tasks effectively and efficiently</li></ul>
LEADERSHIP SKILLS (REQUIRED)<ul><li>
Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change</li><li>
Works collaboratively with the workplace experience support supervisor/manager to provide support across the enterprise particularly during peak times</li></ul>
PREFERRED REQUIREMENTS<ul><li>
Prior experience in a professional office environment</li></ul></div></div></div></div></div></div></div></div></div>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee&rsquo;s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $46,100 - $73,700</div>

Workplace Experience Support Specialist

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