assistant hvac project manager (apm)

customer lifecycle marketing manager Jobs in Boston

customer lifecycle marketing manager

erp & crm project implementation manager Jobs in Boston

erp & crm project implementation manager

human resources business partner - consultant Jobs in Boston

leasing project manager

erp crm project implementation manager

Ascending

<div><h2 class="jobSectionHeader"><b>Project Implementation Manager (ERP &amp; CRM)</b></h2><p><b>
Location</b>: Greater Boston Area (Remote)<br>
<b>Duration</b>: 12 Months Contract (Potential for Extension)<br>
<b>Primary</b> <b>Focus</b>: Salesforce CPQ &amp; NetSuite Modernization</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We are seeking a strategic and results-oriented Project Manager / Implementation Manager to lead the end-to-end planning and execution of enterprise-level ERP and CRM initiatives. This role is central to our digital transformation, specifically focusing on the integration and rollout of Salesforce CPQ and NetSuite.</p><p>
The ideal candidate will be a proactive leader capable of orchestrating complex system migrations, managing cross-functional technical teams, and ensuring high-level stakeholder alignment. You will be responsible for the project lifecycle from initial requirements gathering through post-go-live stabilization, ensuring all deliverables meet rigorous quality and budgetary standards.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h4 class="jobSectionHeader"><b>
Strategic Planning &amp; Execution</b></h4><ul><li>
Project Lifecycle Management: Orchestrate the full implementation lifecycle for ERP and CRM workstreams, with specialized oversight of Salesforce CPQ and NetSuite modules.</li><li>
Scope &amp; Governance: Define comprehensive project scopes, success criteria, and governance models in collaboration with executive sponsors and business leads.</li><li>
Roadmap Development: Establish and maintain detailed project schedules, resource allocation models, and budget tracking to ensure milestone achievement.</li></ul><h4 class="jobSectionHeader"><b>
Technical Oversight &amp; Delivery</b></h4><ul><li>
Implementation Leadership: Guide cross-functional teams through system design, configuration, and customization, ensuring technical solutions align with business objectives.</li><li>
Data &amp; Integration: Oversee critical data migration strategies and system integration tasks, ensuring data integrity and seamless interoperability between platforms.</li><li>
Quality Assurance: Facilitate User Acceptance Testing (UAT), bug tracking, and remediation efforts to guarantee a high-quality production release.</li></ul><h4 class="jobSectionHeader"><b>
Stakeholder &amp; Change Management</b></h4><ul><li>
Communication Hub: Serve as the primary liaison between business users, technical architects, and third-party consultants/vendors.</li><li>
Risk Mitigation: Proactively identify project bottlenecks and risks, developing robust mitigation strategies to maintain project velocity.</li><li>
Operational Readiness: Lead change management activities, including the development of training materials and knowledge transfer sessions for post-launch support teams.</li></ul><h3 class="jobSectionHeader"><b>
Required Experience &amp; Qualifications</b></h3><h4 class="jobSectionHeader"><b>
Core Requirements</b></h4><ul><li>
Professional Experience: 5+ years of dedicated project management experience, specifically leading large-scale ERP and CRM implementations.</li><li>
Platform Expertise: Demonstrated success managing high-complexity projects involving Salesforce CPQ and NetSuite.</li><li>
Methodology: Proficiency in Agile, Waterfall, and Hybrid project management frameworks, with hands-on experience using tools such as Jira, Smartsheet, or MS Project.</li><li>
Education: Bachelor&rsquo;s degree in Information Systems, Business Administration, Computer Science, or a related field.</li></ul><h4 class="jobSectionHeader"><b>
Technical &amp; Professional Competencies</b></h4><ul><li>
Business Acumen: Deep understanding of core business processes, including Finance, Sales Operations, Supply Chain, and Revenue Recognition.</li><li>
Communication: Exceptional verbal and written communication skills, with the ability to translate technical complexities for non-technical executive audiences.</li><li>
Leadership: Proven ability to manage distributed/remote teams and coordinate effectively with external vendor resources.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
Certifications: PMP, CSM (Certified Scrum Master), or platform-specific certifications (Salesforce/NetSuite).</li><li>
Industry Experience: Prior experience within the Alarms or Security Services industry is highly desirable.</li><li>
Geographic Preference: Candidates based in the Greater Boston area are preferred for occasional onsite strategic sessions.</li></ul><p><i>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</i></p><p>
</p><p>6HW5p1ZXix</p></div>

ERP & CRM Project Implementation Manager

Osprey Life Sciences

<div>
 <p>
  <strong>
   Senior Project Manager &ndash; Medical Affairs (Veeva CRM)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   A World Class Company
  </strong>
 </p>
 <p>
  <strong>
   Osprey Life Sciences, LLC
  </strong>
  is a leading consulting and services firm specializing in providing comprehensive technology solutions for Life Sciences IT organizations. Our primary focus is on assisting these organizations in effectively and efficiently delivering solutions that support their business objectives and their mission to enhance human health and improve lives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  We are seeking a Senior Project Manager with deep Medical Affairs experience to support a growing portfolio of initiatives within a dynamic life sciences environment. This individual will operate as a strategic business partner to Medical Affairs stakeholders, driving execution across multiple programs while ensuring alignment to business priorities and long-term roadmap.
 </p>
 <p>
  This role requires a strong blend of program leadership, stakeholder engagement, and hands-on delivery, with a particular focus on Veeva CRM initiatives and cross-functional collaboration.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as a trusted business partner to Medical Affairs leadership, aligning project execution with strategic objectives
  </li>
  <li>
   Lead and manage a portfolio of Medical Affairs initiatives, ensuring visibility, prioritization, and delivery across programs
  </li>
  <li>
   Drive end-to-end project execution including planning, scope, timelines, risk management, and stakeholder communication
  </li>
  <li>
   Partner with cross-functional teams (Commercial, IT, Data, Clinical, Regulatory) to ensure seamless delivery and alignment
  </li>
  <li>
   Oversee and support Veeva CRM-related initiatives, enhancements, and integrations
  </li>
  <li>
   Establish and maintain governance structures, reporting frameworks, and portfolio-level insights
  </li>
  <li>
   Identify risks, dependencies, and opportunities across initiatives and proactively drive resolution
  </li>
  <li>
   Facilitate executive-level communication, including status reporting, roadmap updates, and decision support
  </li>
  <li>
   Support continuous improvement of delivery processes, tools, and operating models within Medical Affairs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Experience &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   10+ years of experience in project/program management within life sciences
  </li>
  <li>
   Strong Medical Affairs domain experience, with understanding of key processes and stakeholder needs
  </li>
  <li>
   Hands-on experience with Veeva CRM (implementation, enhancement, or operational support)
  </li>
  <li>
   Proven ability to manage multiple concurrent initiatives at a portfolio level
  </li>
  <li>
   Experience operating as a strategic partner to business stakeholders, not just a delivery lead
  </li>
  <li>
   Strong executive communication and stakeholder management skills
  </li>
  <li>
   Demonstrated ability to lead cross-functional teams in complex, matrixed environments
  </li>
  <li>
   Experience with project management tools such as Jira, Smartsheet, or similar
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience in consulting or client-facing environments
  </li>
  <li>
   Exposure to Medical Affairs data, analytics, or omnichannel engagement initiatives
  </li>
  <li>
   Familiarity with broader Veeva ecosystem (Vault, Align, etc.)
  </li>
  <li>
   Experience in agile or hybrid delivery models
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  We offer an excellent compensation and benefits package with challenge and opportunity to learn, grow and contribute to a stimulating, fast-paced environment. Osprey is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 </p>
</div>


Senior Project Manager

Eltropy

<div><p>Location: East Coast, Remote<br>
Compensation: $125,000 - $140,000 (Base)</p>
<p>
Eltropy is seeking a strategic and results-oriented Tier-1 Customer Success Manager (CSM) to manage a portfolio of roughly 20 high-impact financial institution customers, including top-tier credit unions and community banks. In this role, you will partner with key stakeholders to deliver transformative outcomes through our industry-leading AI-powered communications platform while driving retention, growth, and overall satisfaction.</p>
<p><b>
Role &amp; Responsibilities</b></p>
<p>
Tier-1 Relationship Management</p>
<ul>
<li>Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships.</li>
<li>Conduct regular check-ins and executive/strategic business reviews to ensure customers are achieving their desired outcomes and realizing clear ROI from Eltropy.</li>
<li>Cultivate referenceable customers who serve as positive advocates of Eltropy to prospects and within the broader financial services community.</li>
<li>Advocate and drive customers' product, technology, and service needs internally within Eltropy.</li>
</ul>
<p>Customer Success Strategy</p>
<ul>
<li>Develop and execute tailored, multi-year success plans to support customers in achieving their business goals and transformation initiatives.</li>
<li>Proactively identify and mitigate risks of churn through data analysis, health scoring, usage tracking, and early intervention strategies.</li>
<li>Partner closely with customers on best practices, change management, and roadmap alignment to maximize adoption and value.</li>
</ul>
<p>Revenue Growth</p>
<ul>
<li>Identify opportunities for expansion and upsell within the portfolio by aligning customer needs and strategic priorities with additional products and services.</li>
<li>Collaborate with the Sales team on account planning and to close expansion opportunities, ensuring seamless handoffs and a unified account strategy.</li>
<li>Support commercial conversations by providing value narratives, use cases, and success metrics that demonstrate impact.</li>
</ul>
<p>Onboarding and Adoption</p>
<ul>
<li>Program-manage complex, Tier-1 onboarding projects, ensuring a smooth and successful implementation across multiple teams and locations.</li>
<li>Drive product adoption by providing training, enablement resources, and best practices tailored to Tier-1 workflows and operational realities.</li>
<li>Partner with customer project teams and Eltropy implementation resources to ensure timelines, milestones, and success criteria are clearly defined and met.</li>
</ul>
<p>Advocacy and Feedback</p>
<ul>
<li>Advocate for customers internally by communicating their needs, challenges, and strategic priorities to cross-functional teams including Product, Engineering, Support, and Marketing.</li>
<li>Collect, synthesize, and relay customer feedback to influence product development, improve customer experience, and inform Eltropy's roadmap.</li>
<li>Help identify and nurture customer stories, case studies, and speaking opportunities that showcase successful outcomes.</li>
</ul>
<p>Metrics and Reporting</p>
<ul>
<li>Track and report on customer health, retention, expansion, and other key metrics across your Tier-1 portfolio.</li>
<li>Maintain accurate and up-to-date records of customer interactions, risks, opportunities, and plans in the CRM/CS platform.</li>
<li>Regularly communicate account status, risks, and growth opportunities to internal stakeholders and leadership.</li>
</ul>
<p><b>What You Offer</b></p>
<ul>
<li>Deep (5+ years) customer-facing experience (account management, customer success), ideally in B2B SaaS and/or FinTech, with a proven track record supporting complex, Tier-1 or enterprise-level customers.</li>
<li>Willingness and ability to travel to customer sites&mdash;up to 25%&mdash;for executive business reviews, strategic upsell discussions, issue mitigation, and strengthening long-term customer partnerships.</li>
<li>Customer-centric mindset with a passion for helping customers succeed and the ability to understand their business, technical, and operational needs.</li>
<li>Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing both strategic and tactical issues.</li>
<li>High technical aptitude: comfortable working with technology and able to quickly learn new software and tools. Data-driven and unafraid to tackle complex, ambiguous problems.</li>
<li>Exceptional communication and executive presence, with the ability to influence and build trust at all levels of a customer's organization.</li>
<li>Highly collaborative, able to work effectively across sales, product, support, implementation, and leadership teams. You are fundamentally a team player, always willing to roll up your sleeves and help.</li>
<li>Adaptability and resilience in a fast-paced, start-up environment where priorities can change rapidly.</li>
</ul>
<p><b>About Eltropy</b></p>
<p>
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology &mdash; all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.</p>
<p><b>
Eltropy Values</b></p>
<ul>
<li>Customers are our North Star</li>
<li>No Fear &ndash; Tell the truth</li>
<li>Team of Owners</li>
</ul>
<p>Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</p></div><p></p>

Customer Success Manager, Tier 1

CGL Electronic Security

<div><p>We are looking for motivated security professionals to join <b>CGL</b>'s growing team as a <b>Project Manager</b> and experience what the difference of our &quot;family business with a corporate structure&quot; can provide to further personal and professional development. We are looking for team members to contribute to and deliver our mission to provide &quot;consistently deliver customer service excellence&quot;. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications on today's leading security products.</p>
<p><b>
Typical Duties and Responsibilities:</b></p>
<p>
The <b>Project Manager</b> is responsible for the successful delivery of small, medium, and enterprise projects achieved through comprehensive planning, strong organizational skills, and thorough communications. Provided solutions typically include an integrated mix of video surveillance, access control, communication systems and burglar/alarm protection. This candidate's primary goal is to deliver a quality implementation experience that exceeds the expectations of the Customer while meeting both the budget and the committed timelines.
<br>
<br>
<b>What you will do as a Project Manager:</b></p>
<ul>
<li>Management &amp; oversight of projects, implementations, and initiatives</li>
<li>Schedule/coordinate activities of internal resources (Engineers, Field Technicians)</li>
<li>Predict resources needed to reach objectives and effectively and efficiently manage resources.</li>
<li>Support the ongoing development of project documentation, publish &amp; update supporting project plans.</li>
<li>Lead internal &amp; customer project team meetings (including onsite meetings).</li>
<li>Resolve and/or escalate project issues impacting the provisioning effort.</li>
<li>Maintain continuous communications with the customer throughout the course of the project.</li>
<li>Provide ongoing updates to Account Managers on the progress of the project &amp; related issues.</li>
<li>Coordinate the closeout documentation effort with internal resources.</li>
<li>Assist the Account Manager in closeout meetings with customer to complete final acceptance &amp; account transition.</li>
</ul>
<p><b>Experience and Education:</b></p>
<ul>
<li>Strong technical background in video surveillance, access control (3-7+ years)</li>
<li>Ideal product line experience: Genetec, Software House, OpenPath, Avigilon, Axis, S2, AD, DSC, Bosch</li>
<li>ConnectWise experience is a plus</li>
<li>Project management and scheduling experience preferred</li>
<li>Strong organizational &amp; leadership skills</li>
<li>Superior written and verbal communications skills</li>
<li>The confidence and ability to present to large groups and or audiences</li>
<li>The ability to work under pressure and with a sense of urgency to deadlines</li>
<li>The ability to multi-task, prioritize and effectively manage one's time</li>
</ul>
<p><b>Physical Demands:</b></p>
<ul>
<li>Frequently work on projects that require deadlines</li>
<li>Occasional use of hand tools including powered tools</li>
<li>Occasional ladder usage</li>
<li>Lift and carry approximately 25-50 pounds</li>
<li>Up to 75% local travel to job sites &ndash; home every evening</li>
</ul>
<div><b>Compensation and Benefits:</b><br>
<br>
<ul><li>Compensation $100-110k, based on experience</li><li>Take home service vehicle</li><li>Company provided phone and laptop</li><li>Health, Dental, Life and STD and LTD Insurance</li><li>Employee Assistance Program</li><li>HRA and HSA options</li><li>401K Plan options</li></ul></div></div>

Project Manager (Boston, MA)

Alvarez & Marsal

<div></div><div><div><div><p>Location: Boston, MA, United States<br>
Date Posted: Mar 12, 2026</p></div><p></p><div><div><br>
</div></div></div><div><p><b>Description</b>
</p><p><b>Alvarez &amp; Marsal Private Equity Performance Improvement</b></p><p><b>
Senior Associate, IT &amp; Merger Integration</b></p><p></p><p>
Alvarez &amp; Marsal is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services, is seeking to expand its Private Equity Performance Improvement (PEPI) &ndash; Information Technology &amp; Merger Integration team. With more than 3,000 professionals based in 40 locations across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.</p><p></p><p>
A&amp;M&rsquo;s Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving upper middle market and large cap private equity firms who have engaged A&amp;M to help improve operating results at their portfolio companies. The companies we serve are upper middle market in the $50 million to $1 billion plus range.</p><p></p><p>
Our PEPI services include:</p><ul><li>
Merger Integration &amp; Carve-outs</li><li>
IT- pre-acquisition diligence</li><li>
IT- post-acquisition implementations and integration</li><li>
Interim Management</li><li>
Rapid Results</li><li>
Supply Chain</li><li>
CFO Services</li></ul><p></p><p><b>
Private Equity Focused Professionals</b></p><p>
We bring a structured and disciplined approach to create and capture value. We provide private equity buyers with a broad continuum of knowledge and tools for mergers, acquisitions, carve-outs, joint ventures and alliances.</p><p></p><p>
The team works across the full spectrum of the deal lifecycle from pre-deal technology, operational and synergy reviews, through 'Day-1' planning, to post-deal implementations. Our services include due diligence (IT and operational), merger integration / carve-out planning and execution, transition service agreement negotiation &amp; governance, ERP implementations, IT operations &amp; cost reduction, and enterprise architecture.</p><p></p><p>
The PEPI IT group is a growing business targeting high growth in the next two to four years. We offer excellent opportunities for career advancement and build leadership skills. The leadership team is focused on providing development opportunities, training and exposure to international business assignments.</p><p></p><p><b>
Senior Associate:</b></p><p>
We are seeking individuals that can be part of a team that delivers large, complex client engagements that identify, design, and implement creative business and technology solutions for private equity clients and their portfolio companies. A&amp;M Managers frequently work on the following types of engagements:</p><ul><li>
Pre-acquisition IT diligence assignments focused on the following key areas: Business systems (e.g., ERP, WMS, and CRM); IT Infrastructure; Enterprise Architecture; Software Development Lifecycle; Budgetary analysis; and Organizational / Personnel assessment</li><li>
Merger-integration and carve-out execution</li><li>
Day-1 and 100-day planning and execution - driving performance improvement in key areas such as ERP; back office ; supply chain; BI / reporting integration; customer and channel management; track progress against Day-1 and Day-100 objectives, adjusting strategies or personnel as required</li></ul><ul><li>
Implement the quality of deliverables and effectively manage the day-to-day relationships to ensure exceptional performance.</li></ul><p><b>
Qualifications:</b></p><ul><li>
3-6 years of professional consulting or relevant industry experience, with a minimum of three years specializing in systems implementations, merger integration, business transformation, and change management</li><li>
Deep functional expertise in one of more of the following areas:<ul><li>
IT Pre-Acquisition Diligence</li><li>
IT merger integration and carve-out</li><li>
Business / IT transformation program / project management (e.g., ERP)</li><li>
Collaboration and leading change to improve key business functions, such as supply chain and/or finance/accounting</li><li>
IT operations</li><li>
Solution architecture</li><li>
Enterprise architecture and infrastructure</li><li>
IT assessment and strategy development</li><li>
IT performance improvement and cost reduction</li></ul></li><li>
Proven writing skills with a desire to produce polished client-facing documents</li><li>
Excellent fact-gathering and analytical skills, including business process mapping and quantitative analysis</li><li>
Specific experience designing and supervising the execution of internally-focused and externally-focused change/communications strategy.</li><li>
Bachelor&rsquo;s degree required</li><li>
Flexibility to travel at least 75% of time</li></ul><p></p><p>
The salary range is $100,000 - $150,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&amp;M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.</p><p></p><p><b>
Full-time Positions and Part-time Positions Over 30 hours</b></p><p>
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez &amp; Marsal Holdings&rsquo; fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&amp;D, and disability coverages at rates determined from time to time as well as a 401(k) retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez &amp; Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type.</p><p></p><p>
#LI-CP1</p>
</div><div><h2 class="jobSectionHeader"><b>Inclusive Diversity</b></h2>
<p>A&amp;M&rsquo;s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work&mdash;guided by A&amp;M&rsquo;s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity&mdash;are the main reasons our people love working at A&amp;M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&amp;M way.</p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer</b></h2>
<p>It is Alvarez &amp; Marsal&rsquo;s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. .</p>
<h2 class="jobSectionHeader"><b>Unsolicited Resumes from Third-Party Recruiters</b></h2>
<p>Please note that as per A&amp;M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&amp;M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.</p></div></div><p></p>

PEPI Senior Associate - IT M&A

Alexion Pharmaceuticals

<div><div><div>Location: Boston, United States
</div><div>Job reference: R-249691</div>
<div>Date posted: 04/08/2026</div>
</div><div><p><b>This is what you will do:
</b></p><p>The Associate Director, Sales Operations and Business Insights will play a critical role in the success of Alexion&rsquo;s US business and the Commercial Operations organization. This individual will develop and lead processes that drive Commercial Insights, Business Informatics, Sales Excellence and Marketing Excellence in the US Market. Additional responsibilities will include ensuring that consistent and high-quality business operations support is provided to multiple stakeholders such as US Business Unit and Marketing Leaders. This role will participate in strategy development and be responsible for implementation of US Commercial Operations initiatives.</p><p><b>
You will be responsible for:
</b></p><p>The Associate Director will also be involved in some Strategic projects which will build on their existing skillset and will provide opportunities for further development.</p><p>
Specifically, the position will entail the following responsibilities:</p><ul><li>
Provide support to US Commercial Operations team ensuring activities are aligned with Commercial objectives</li><li>
Conduct analysis of sales data and activity data as well as integrating data on all relevant KPIs/metrics to uncover business drivers &amp; barriers and identify trends</li><li>
Be a Strategic Partner to the brand teams and actively participate in their brand team meetings, and integrate ways of working with commercial operations colleagues.</li><li>
Undertake analytics on sales force activity to provide insights on a regular basis.</li><li>
Assess effectiveness of targeting and effort allocation in order to make recommendations to increase effectiveness</li><li>
Play a key role in preparation of and during the Quarterly Business Reviews and Monthly Business Reviews (national and subnational)</li><li>
Provide robust Sales and Marketing Insights by leveraging internal/external data sources, and AZ ChatGPT as appropriate, and providing access to this information via dashboards, reports and Marketing tools.</li><li>
Make recommendations for system changes in the CRM system to support sales and marketing activities</li><li>
Provide support and recommendations for sales force size, structure and alignments</li><li>
Collaborate and partner with Senior Leaders in the US Business Unit, Market Access and Diagnostics, Medical, Logistics, Pharmacovigilance, Regulatory, Compliance, and Finance to support the achievement of strategies, key objectives and business needs in a compliant way.</li><li>
Provide operational and analytical support for marketing programs such as speaker programs and related marketing events.</li><li>
Facilitate a culture of planning and project management, using consistent tools and approaches and ensure that work is tracked, prioritized and resourced effectively.</li><li>
Maintain a compliant mindset to ensure all operational tasks are compliant and that appropriate analyses are performed to evaluate performance.</li></ul><p><b>
You will need to have:</b></p><ul><li>
Bachelor&rsquo;s degree in a relevant field,</li><li>
6 years in pharmaceutical/biotech industry with commercial experience in market research, sales, sales leadership, marketing, and business operations, informatics and analytics</li><li>
Broad experience and demonstrated skills including US market experience, project management, negotiation, advanced experience in statistical analysis, excellent oral and written communication and presentation skills</li><li>
Proven experience with CRM, alignment and analytical applications</li><li>
Experience with external data such as claims data, EMR and 3rd party practitioner data</li><li>
The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.</li></ul><p><b>
We would prefer for you to have:</b></p><ul><li>
MBA or advanced quantitative discipline degree</li><li>
Prior experience in rare disease</li></ul><p><i>
The annual base pay (or hourly rate of compensation) for this position ranges from $147,908 to $221,862. Our positions offer eligibility for various incentives&mdash;an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.</i></p><p><b>
Date Posted</b></p>
08-Apr-2026<p><b>
Closing Date</b></p>
21-Apr-2026<p>
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.</p></div></div><p></p>

Associate Director, US Sales Operations and Business Insights – Rare Bone and Endocrine Disorders

athenahealth

<div><div>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</div><div></div><div>
The Opportunity:</div><div>
The Customer Onboarding Organization partners with new and existing athenahealth customers to deliver a predictable and outcomes-driven implementation journey. We work directly with practice owners, executives, providers, and other stakeholders to understand their goals and guide them toward the best path for adopting athenaOne. Through deliberate expectation-setting and proactive communication, Customer Onboarding helps customers make the decisions that lead to stronger performance and an efficient transition to athena.</div><div></div><div>
Position Summary:</div><div>
The Onboarding Success Manager (OSM) serves as a trusted advisor and project lead throughout implementation, ensuring that both the customer and athena meet the responsibilities of our co-sourced model to achieve a timely, predictable, and high-quality go-live. Within the Group and Enterprise segments, the OSM operates as part of an integrated onboarding team&mdash;including Program Management, Project Associates, SMEs, and Director oversight&mdash;jointly accountable for meeting all readiness criteria and driving successful post-live outcomes.</div><div></div><div>
The OSM surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the athena ecosystem&mdash;Sales, Product, Customer Success, and other operational teams&mdash;to remove friction, enable informed decision-making, and keep customers moving with clarity and purpose.</div><div></div><div>
Responsibilities may include, but are not limited to:</div><div>
Customer Obsessed Project Leadership</div><ul><li><div>
Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne.</div></li><li><div>
Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes.</div></li><li><div>
Operate within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.</div></li><li><div>
Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers&mdash;enabling joint problem-solving and aligned next steps.</div></li><li><div>
Set clear, accurate expectations around athena&rsquo;s product capabilities and service model to support informed decision-making throughout implementation.</div></li><li><div>
Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne, ensuring customer choices support long-term success.</div></li><li><div>
Collaborate closely with the cross-functional Onboarding team&mdash;including the Director sponsor, Program Manager, and Project Associates&mdash;to deliver a cohesive, high-quality implementation experience.</div></li><li><div>
Navigate and manage escalations with a balanced, data-driven, and consultative approach&mdash;addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena&rsquo;s standards.</div></li><li><div>
Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress.</div></li></ul><div></div><div>
Organizational Contribution &amp; Professional Growth</div><ul><li><div>
Support the onboarding of new team members by sharing best practices, offering guidance, and helping them integrate into athena&rsquo;s implementation approach.</div></li><li><div>
Offer insight and expertise to advance strategic priorities across Customer Onboarding and contribute as a Subject Matter Expert in leadership-led initiatives.</div></li><li><div>
Promote a culture of continuous improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing.</div></li><li><div>
Stay current on product releases, operational changes, and internal development opportunities to continually grow your expertise and strengthen your impact.</div></li><li><div>
Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience.</div></li></ul><div></div><div>
Desired Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.</div></li><li><div>
5&ndash;7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions.</div></li><li><div>
Minimum three years of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.</div></li><li><div>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.</div></li><li><div>
Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus</div></li><li><div>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women&rsquo;s health, community health, orthopedics, or behavioral health a strong plus.</div></li></ul><div></div><div>
Behaviors &amp; Abilities Required:</div><ul><li><div>
Customer obsessed mindset</div></li><li><div>
Consultative listener and empathic communicator, able to see things from the customer&rsquo;s point of view</div></li><li><div>
High emotional intelligence and stellar customer relationship skills</div></li><li><div>
Self-driven and results-oriented with a positive and constructive outlook</div></li><li><div>
Ability to efficiently manage and prioritize work across multiple accounts</div></li><li><div>
Ability to take initiative with little to no direction</div></li><li><div>
Proactive and high energy work style</div></li><li><div>
Ability to successfully negotiate difficult conversations</div></li><li><div>
Conflict resolution skills</div></li><li><div>
Ability to travel as needed, typically 50% or less</div></li><li><div>
Ability to work independently as well as part of an extended, cross-functional team</div></li></ul><div></div><div><i><br>
Expected Compensation</i></div>
$75,000 - $127,000<div><i>
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, </i><i>relevant knowledge</i><i> and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></div><div></div><div><div><div><div><div><div><div><div><div><div><i><br>
About athenahealth</i></div><div></div><div><i>
Our vision:</i> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></div><div></div><div><i>
Our company culture:</i> <i>Our talented</i> <i>employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></div><div></div><div><i>
Our DEI commitment:</i> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></div><div></div><div><i>
What we can do for you:</i></div><div><i>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i> <i>workspaces</i> &mdash; <i>some offices even welcome dogs.</i></div><div></div><div><i>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></div><div></div><div><i>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i></div><div></div><div><i>
Learn more about our culture and benefits here: </i><i>athenahealth.com/careers</i></div><div><div><i>
https://www.athenahealth.com/careers/equal-opportunity</i></div></div></div></div></div></div></div></div></div></div></div></div>

Onboarding Success Manager, Enterprise

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