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executive director

JPMorganChase

<div>JOB DESCRIPTION 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction. In this role, you&rsquo;ll apply strong technical judgment to choose the right approaches (including modern LLM-based methods where appropriate), evaluate performance with rigorous metrics, and ensure solutions are reliable, secure, and scalable in real-world environments. You&rsquo;ll also contribute to improving data quality and feedback loops, monitoring models in production, and continuously iterating to reduce agent effort, shorten resolution times, and increase consistency and quality across operational workflows.
As an AI/ML Executive Director within Consumer &amp; Community Banking (CCB) Recommendations &amp; Personalization, you will lead the design and delivery of large-scale recommendation, ranking, and personalization systems that power customer experiences across CCB digital channels. You&rsquo;ll drive strategy and execution across search/retrieval and NLP signals, experimentation, measurement, and production ML&mdash;leveraging GenAI where it meaningfully improves relevance, efficiency, or customer outcomes (but with recommenders and personalization as the core focus).
Job Responsibilities
<ul><li>Own and evolve CCB recommendation &amp; personalization platforms (candidate generation, ranking, re-ranking, retrieval, and real-time decisioning) to improve customer relevance and engagement across journeys and surfaces.</li><li>
Lead end-to-end ML delivery: problem framing, feature strategy, model development, offline/online evaluation, A/B testing, launch, monitoring, and iteration for production recommender systems.</li><li>
Develop and operationalize evaluation frameworks for ranking and personalization (e.g., relevance/utility metrics, calibration, novelty/diversity, long-term value, bias/fairness considerations, and guardrails).</li><li>
Apply NLP and search/retrieval techniques to enrich signals (query/document understanding, embeddings, semantic retrieval, entity/intent extraction) that improve recommendation quality and explainability.</li><li>
Use GenAI pragmatically to augment the recommendation stack (e.g., content understanding, synthetic labeling, summarization, conversational retrieval, or post-processing) with strong controls, evaluation, and risk awareness.</li><li>
Build and lead a high-performing team of applied scientists and ML engineers; set technical direction, raise engineering quality, and provide coaching and career development.</li><li>
Partner cross-functionally with Product, Design, Data, Risk/Controls, and Engineering to align on goals, prioritize roadmaps, and deliver measurable customer and business impact.</li><li>
Be a hands-on technical leader: contribute to architecture and critical code paths; guide system design for low-latency services, feature pipelines, training/inference infrastructure, and reliability.</li><li>
Promote a culture of rigor and learning by introducing modern recommendation methods, experimentation best practices, and strong documentation and knowledge sharing.
</li></ul>Required qualifications, capabilities, and skills:
<ul><li>PhD in Computer Science (or equivalent experience) with strong research and industry background in machine learning, with depth in recommender systems, ranking, personalization, or information retrieval.</li><li>
Proven ability to lead and deliver large-scale production ML systems using big data, including recommenders (collaborative filtering, deep retrieval/ranking, sequence models), classification/regression, and causal/experimental methods.</li><li>
Strong track record of people leadership (building teams, setting technical direction, mentorship, performance management).</li><li>
Excellent written and verbal communication skills, including influencing senior stakeholders and translating business goals into measurable ML outcomes.</li><li>
10+ years of hands-on programming and system-building experience (PhD + industry); strong in Python and at least one of Scala/Java; experience with Spark and distributed data processing.</li><li>
Solid fundamentals in data structures, algorithms, distributed systems, and databases, and experience building scalable, reliable ML services.</li></ul>
Preferred qualifications, capabilities, and skills:
<ul><li>Deep expertise in ranking/retrieval/search (semantic retrieval, ANN/vector search, learning-to-rank), online experimentation, and real-time personalization.</li><li>
Experience designing feature stores, streaming/real-time pipelines, low-latency inference, and ML observability (data/model drift, performance diagnostics).</li><li>
Experience applying NLP/LLMs to improve recommendation systems (embeddings, query understanding, content signals, retrieval augmentation) with disciplined evaluation and governance.</li><li>
Familiarity with responsible AI considerations relevant to personalization (fairness, explainability, privacy, and control frameworks).</li></ul>
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

Applied AIML -Executive Director

<div>JOB DESCRIPTION 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction. In this role, you&rsquo;ll apply strong technical judgment to choose the right approaches (including modern LLM-based methods where appropriate), evaluate performance with rigorous metrics, and ensure solutions are reliable, secure, and scalable in real-world environments. You&rsquo;ll also contribute to improving data quality and feedback loops, monitoring models in production, and continuously iterating to reduce agent effort, shorten resolution times, and increase consistency and quality across operational workflows.
As an Applied AI/ML Executive Director in our AI for Operations organization, you will help design, build, and scale cutting-edge Natural Language Processing (NLP) solutions that improve experiences for both customers and internal agents supporting the bank&rsquo;s day-to-day operations. You&rsquo;ll work hands-on across the end-to-end model lifecycle&mdash;partnering with product, engineering, operations, and risk stakeholders to translate real operational needs into production-grade language capabilities such as intelligent search, summarization, classification, and next-best-action recommendations.
Job Responsibilities
<ul><li>Apply deep natural language processing (NLP) knowledge &amp; experience and critical thinking skills and perform advanced analytics with the goal of solving complex and multi-faceted business problems.
</li><li>Contribute to the full product development lifecycle, including defining the objective and key product deliverables.
</li><li>Act as an advanced contributor in system development, computer algorithms, NLP and machine learning.
</li><li>Contribute to the continuous learning mindset of the organization by bringing in new knowledge, ideas, and perspectives.
</li></ul>Required qualifications, capabilities, and skills:
<ul><li>PhD degree in Computer Science, Data Science or similar with 10+ years of experience Or Master&rsquo;s degree in Computer Science, Data Science or similar with 15+ years experience with work experience in LLM/NLP, Generative AI, Agentic AI and search.
</li><li>Outstanding written and oral communication skills to present analytical findings and exercise influence among key project stakeholders.
</li><li>Advanced demonstratable programming skills on more than 1 programming language is required such as Spark, Python, Scala, Java.
</li><li>Can learn quickly programming in another programming language and seamlessly. Full understanding of and hands-on programming with data structures, algorithms, operating systems, compilers, databases, and systems.
</li></ul>Preferred qualifications, capabilities, and skills:
<ul><li>Undergraduate and master&rsquo;s degree in computer science with concentration in NLP or Search experience.
</li><li>Optional, great to have - experience in developing large-scale machine learning solutions based on big data to solve real world problems (e.g. Classification, Regression, or Recommender Systems).
</li></ul>ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

Applied AI ML-Executive Director

<div>JOB DESCRIPTION 
The JPMorgan Equity Derivatives Sales team is seeking a talented Executive Director to join the Delta 1 team.
In this role, you will be a Delta 1 sales person with a strong emphasis on Thematic Content. As a product specialist, you will collaborate closely with trading counterparts and partner with derivative sales, cash equities, and prime brokerage. You will coordinate among research, cash sector specialist sales, market intelligence, global positioning and trading to summarize and replicate ideas through equity baskets.
Client coverage will include hedge analysis, market intelligence, and market commentary, as well as overseeing the trade execution process.
Job Responsibilities:<ul><li>
Provide to summarize and replicate ideas through equity baskets.</li><li>
Work closely with other macro sales teams across markets</li><li>
Provide comprehensive client coverage including providing clients with market intelligence and hedge analysis.</li><li>
Demonstrate proficiency in identifying market drivers and provide equity factor analysis and thematic ideas.</li></ul>
Required qualifications, capabilities, and skills:<ul><li>
10+ years experience in Delta 1 sales focused on directional thematics and/or on the buy side in a macro PM role</li><li>
Strong intellectual curiosity and genuine interest in stocks, equity factors, and macro.</li><li>
Thorough understanding of market drivers and the ability to explain and anticipate market movements.</li><li>
Effective communication skills to interact with internal partners and clients, with demonstrable proficiency in market and product lingo.</li><li>
Strong team player who is detail-oriented with a disciplined approach to process and quality control.</li><li>
Ability to perform well under high-pressure situations with the appropriate degree of urgency.</li><li>
Ability to learn quickly, multi-task, and self-manage priorities.</li><li>
Creative problem solver with strong qualitative and quantitative abilities.</li></ul>
Preferred qualifications, capabilities, and skills:<ul><li>
10+ years experience in Delta 1 sales focused on directional thematics and/or on the buy side in a macro PM role</li><li>
Strong existing presence amongst macro dedicated hedge funds and the buy side community</li><li>
FINRA Series 7 &amp; 63 &ndash; will be required to obtain for the role</li></ul>
ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
 
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Delta 1 Sales - Thematic - Executive Director

<div>JOB DESCRIPTION 
As an Executive Director, General Manager in Chase's Wires, International, and Blockchain Payments product, you will own the strategy and operational performance for one of Chase's most critical and complex payment rails. You will lead across strategy and planning, operations strategy, issue management, and controls&mdash;partnering with executives and cross-functional leaders to drive outcomes that matter for customers, the business, and the broader financial system. In this role, you will operate with urgency, command executive-level communications, and translate competitive, regulatory, and customer insights into a clear roadmap and measurable results.
Job Responsibilities<ul><li>
Own the wire strategy, multi-year roadmap, and OKRs/KPIs across customer experience, resiliency, operational performance, risk, delivery, and financial outcomes aligned to business objectives and customer needs</li><li>
Lead strategy and planning, supporting trade-off decisions with financial rigor, and partner with product development team to own the end-to-end wire product book of work across intake, prioritization, sequencing, and outcomes tracking</li><li>
Define and drive the operations strategy for wires, aligning product direction with operational capabilities and servicing models, and establishing governance rhythms with key partners across product, operations, risk, legal, compliance, and others to drive decisions, delivery, and servicing performance</li><li>
Lead Controls governance for the wire product, embedding risk and compliance rigor into product and operational changes&mdash;including change governance, monitoring, and escalation paths&mdash;while driving control uplift to reduce repeat incidents, complaints, and operational exceptions</li><li>
Handle executive wire escalations and provide leadership for P1/P2 incident support, including rapid cross-stakeholder coordination, high-quality customer and executive communications, and structured post-incident action tracking to prevent recurrence</li><li>
Maintain strong visibility and formal tracking of competitor performance and developments across FinTech and international payments competitors and translate insights into strategy, positioning, and roadmap</li><li>
Own Voice of Customer reporting and action plans, using complaint trends, servicing signals, and root cause analysis to prioritize operational and process improvements, and ensure measurable remediation outcomes are tracked and delivered</li></ul>
Required qualifications, capabilities, and Skills<ul><li>
10+ years of product management or general management experience for a complex product or platform, with significant experience in payments, retail banking, or financial services</li><li>
Domain expertise in wire transfers or retail payments across, processing, servicing, investigations, corrections, and operational workflows</li><li>
Strong analytical capabilities with demonstrated ability to tie decisions to financial outcomes, P&amp;L performance, and customer metrics</li><li>
Proven ability to lead across strategy, execution, operations, issue management, and controls in a highly regulated environment, with demonstrated experience managing risk and compliance requirements across all workstreams</li><li>
Demonstrated empathetic and result-driven leadership and of high-performing team across a broader books of work across topics, including developing and mentoring junior team members</li><li>
Strong executive presence and communication skills, with proven experience producing and delivering senior-leadership materials including strategy narratives, product cabinet reviews, roadmap updates, performance dashboards, and investment proposals</li><li>
Experience supporting executive escalations, with demonstrated ability to operate with urgency, lead structured remediation programs, and drive preventative action tracking</li><li>
Exceptional verbal and written communication skills, with proven ability to build trusted cross-functional partnerships across business, technology, risk, compliance, legal, and operations at the most senior levels</li></ul>
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div> 
 
</div><div>We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.</div></div>

Wires General Manager, Executive Director

<div>JOB DESCRIPTION 
Join JPMorgan Chase &amp; Co., a global leader in financial services, as Executive Director in the Global Technology COO Office. In this high-impact role, you&rsquo;ll shape and execute transformative technology initiatives, drive strategic programs like cloud adoption, and collaborate with senior leaders to advance our innovation agenda. Be part of a team at the forefront of financial technology, where your leadership will foster cross-functional collaboration and deliver business value on a global scale. Elevate your career by leading complex projects and mentoring future talent in an environment committed to technological excellence. 
 
As an Executive Director in the Global Technology COO Office, you will lead JP Morgan&rsquo;s most critical technology transformation initiatives. You will drive strategic programs such as cloud adoption and software portfolio prioritization, collaborating closely with senior leaders across the firm. The role requires advanced leadership, problem-solving, and cross-functional collaboration skills to ensure successful execution of complex, high-value projects. You will also mentor junior team members and help advance Global Technology&rsquo;s innovation agenda.
Job responsibilities:<ul><li>
Lead planning, execution, and delivery of strategic initiatives.</li><li>
Apply strategic thinking and problem-solving with senior leaders.</li><li>
Demonstrate effective leadership and team-building skills.</li><li>
Structure and scope complex business and technology problems.</li><li>
Develop solutions using analytical and qualitative tools.</li><li>
Show entrepreneurial drive to identify business opportunities.</li><li>
Build and maintain strong relationships with senior stakeholders.</li><li>
Communicate complex concepts to executive audiences clearly.</li><li>
Facilitate collaboration across business units and technology teams.</li><li>
Identify, assess, and mitigate risks in transformation initiatives.</li><li>
Define and track KPIs to measure program success.</li></ul>
Required qualifications, capabilities, and skills:<ul><li>
Significant consulting experience with a top-tier strategy or management consulting firm, internal consulting/ corporate strategy, or technology strategy team, including managerial experience motivating and leading junior team members.</li><li>
10+ years of experience leading large-scale technology transformation initiatives in a global organization.</li><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, Economics, or a related field.</li><li>
Strong client management and executive-level communication skills (both oral and written), as well as strong interpersonal and influencing skills, with the ability to deliver impact across cross-functional teams and achieve goals without direct control over resources.</li><li>
Proven ability to structure and scope complex problems and apply a range of analytical and qualitative tools to develop solutions.</li><li>
High proficiency with PowerPoint for executive-level documents and Excel-based models for analysis.</li></ul><div>
</div>Preferred qualifications, capabilities, and skills:<ul><li>
Advanced degree (MBA or MS in Technology) from a top-tier program.</li><li>
Experience and fluency in enterprise IT management concepts, as well as technical knowledge in cloud or IT infrastructure (or a passion to learn!)</li><li>
Financial services background and/or experience with technology transformation, especially cloud or vendor-related.</li></ul>
ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
<div>
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we&rsquo;re setting our businesses, clients, customers and employees up for success.</div><div> 
 
</div><div>The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.</div></div>

Global Technology COO - Strategy, Executive Director

<div>JOB DESCRIPTION 
Be part of a team at the forefront of Data &amp; Analytics, where your leadership will shape strategies that turn data into measurable business outcomes. As an Executive Director Data Owner within Connected Commerce, you will spearhead key initiatives to make data a trusted, product-ready asset&mdash;accelerating business development, fueling growth, and elevating the Chase customer experience.
You will be central to the firm&rsquo;s push for enabling faster innovation by ensuring data is high-quality, well-governed, and protected&mdash;and ready to power AI and next-generation product experiences. In close partnership with product leaders, you&rsquo;ll define and deliver data that meets rigorous quality, risk, and control standards, while collaborating with Analytics leaders to unlock value through advanced analytics and scalable insights.
As an Executive Director, Data Owner at JPMorganChase within Connected Commerce, you will serve as a subject matter expert in data publishing, governance, and consulting for distinct domains, coordinating between providers and consumers to ensure business data is well-understood, fit for purpose, AI-ready, and seamlessly integrated into business and analytics platforms. You will shape and drive the strategy for elevating data quality, lineage, metadata, and usage across the domains, while acting as a Product Owner for your data&mdash;defining the roadmap for data availability, prioritizing delivery, and ensuring measurable outcomes for stakeholders with the data that you publish. You will also be accountable for identifying, assessing, and mitigating data risks across the full data lifecycle, ensuring compliance with firmwide policies, standards, and controls requirements.
Grow your career in a high-impact environment that rewards innovation, strategic thinking, and continuous learning&mdash;and where your work will directly influence how the business builds, ships, and scales data-driven products.
Job responsibilities<ul><li>
Define and execute a strategy for data development and delivery to support strategic business objectives, operations, advanced analytics, and reporting.</li><li>
Act as Product Owner for data engineering delivery, providing requirements and prioritizing backlogs for data publishing needs.</li><li>
Partner closely with product leaders to advise how data can strengthen initiatives and scale product features.</li><li>
Build and maintain relationships with data delivery partners and consumers, including senior stakeholders across functions.</li><li>
Drive execution milestones, proactively mitigating risks and inefficiencies in the product development lifecycle.</li><li>
Strengthen data foundations for AI by improving metadata across business, technical, and operational dimensions.</li><li>
Enable self-service analytics and AI development by improving dataset visibility, access, and usability.</li><li>
Establish and enforce expectations for data accuracy, completeness, and timeliness, coordinating resources to meet quality requirements.</li><li>
Direct processes to identify, monitor, and mitigate data risks across the data lifecycle, including protection, retention, storage, use, and quality.</li><li>
Support analytics leaders by identifying and enabling data integration into analytics platforms and maintaining metrics and reporting on data health.</li></ul>
Required qualifications, capabilities and skills<ul><li>
Formal training or certification on software engineering concepts and 10+ years applied experience</li><li>
10 years of industry experience in a data-related field</li><li>
Deep subject matter expertise in business, product, analytics, or data management</li><li>
Proven experience in data publishing, data governance, and data lifecycle risk management</li><li>
Demonstrated ability to manage delivery across multiple workstreams with varying timelines and cross-functional stakeholders</li><li>
Strong ability to define data roadmaps, prioritize backlogs, and drive measurable outcomes as a data product owner</li><li>
Bachelor&rsquo;s degree required</li></ul>
Preferred qualifications, capabilities and skills<ul><li>
Master&rsquo;s degree preferred.</li><li>
Expertise in data management, governance, big data platforms, or data architecture.</li><li>
Excellent interpersonal and leadership skills with the ability to influence at all levels.</li><li>
Understanding of Agile technology development methodology.</li><li>
Strong written and verbal communication skills, with the ability to articulate complex technical concepts to senior audiences.</li></ul>
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
 
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div>

Executive Director Data Owner - Connected Commerce

<div>JOB DESCRIPTION 
Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.
As an Experience Design Executive Director in Connected Banking you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.
Connected Banking empowers customers to live their best financial lives by bringing clarity, confidence, and control to everyday money decisions. Through tools such as Credit Journey and intuitive spend and save experiences, we help customers understand their financial health, track progress, and take meaningful action. Our team focuses on designing connected, data‑informed experiences that translate complex financial information into simple, actionable insights&mdash;supporting customers at every stage of their financial journey.
Job responsibilities<ul><li>
Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture</li><li>
Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management</li><li>
Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach</li><li>
Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide</li><li>
Set and scale the experience vision for Connected Banking by defining end‑to‑end journeys, experience principles, and quality standards that align customer needs with business and platform strategy.</li><li>
Serve as a senior design leader and advisor, partnering with UX Research and Content, leading design, and representing experience design in executive forums, influencing cross‑organizational decisions on complex customer and platform challenges.</li><li>
Own experience outcomes, partnering with line of business leaders and Product, Technology, Data, and Design peers to influence prioritization, roadmaps, and investment decisions within book of work.</li></ul><div>
</div>Required qualifications, capabilities, and skills<ul><li>
7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture</li><li>
Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services</li><li>
Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth</li><li>
Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users</li><li>
Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
</li><li>Demonstrated leadership of design organizations, including building high‑performing teams, developing leaders, and driving accountability for quality and results.</li><li>
Ability to operate in complex, regulated environments, balancing customer needs, risk, compliance, and platform constraints while maintaining design excellence and entrepreneurial drive.</li><li>
Experience with emerging technologies (e.g., AI‑enabled experiences, data‑driven personalization, or platform modernization) applied thoughtfully to customer and business problems.</li><li>
Demonstrated success driving transformation, such as modernizing experience practices, introducing new design capabilities, or leading through significant organizational or technology change.</li></ul>
Preferred qualifications, capabilities, and skills<ul><li>
Experience with emerging technologies (e.g., AI‑enabled experiences, data‑driven personalization, or platform modernization) applied thoughtfully to customer and business problems.</li><li>
Demonstrated success driving transformation, such as modernizing experience practices, introducing new design capabilities, or leading through significant organizational or technology change.</li></ul>
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div> 
 
</div><div>The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.</div></div>

Experience Design Executive Director - Connected Banking

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