procurement executive

administration executive Jobs in Islamabad

administration executive

audit executive

customer experience excellence executive Jobs in Islamabad

customer experience excellence executive

executive assistant

executive quality assurance

PTCL.Official

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL:
 
 
 
 You will proactively maintain and enhance network standards by conducting provisional acceptance testing (PATs), technical audits, and customer service testing. You will also perform essential health checks on critical network infrastructure to ensure optimal performance and service delivery.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT:
 
 
 <ul>
 <li>
 Conduct technical evaluations of Outside Plant (OSP) access networks (copper and fiber), including electrical testing of underground cables and physical surveys of OSP elements (MDF, manholes, cabinets, DPs, FDH, NAP, FAT, and OLTS). Inspect ongoing development work to ensure proper implementation and participate in joint surveys for cabinet renovation programs.
 </li>
 <li>
 Prepare and continuously improve checklists for technical audits, generate weekly and monthly activity reports across all QA zones, and monitor Quality of Service (QoS) improvements for the OSP.
 </li>
 <li>
 Ensure regional staff compliance with administrative, financial, and HR matters, including adherence to budgets, targets, deadlines, and legal, EHS, and ethical standards, while monitoring employee performance.
 </li>
 <li>
 Train new entrants at the supervisor and executive levels.
 </li>
 <li>
 Ensure that every addition to existing network elements or new systems (such as OLT, FDH, feeder routes, switches, and DWDM) is tested according to approved PAT documents and prescribed procedures.
 </li>
 <li>
 Analyze customer complaints and provide recommendations to relevant teams to improve fault rectification times and prevent recurring issues, ultimately reducing customer churn.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL:
 
 
 
 
 
 
 
 Qualification
 
 
 <ul>
 <li>
 A Bachelor's degree in Engineering (BE/BSc) or Computer Science (BSCS). Internal candidates may also hold a BSc in Technology, DAE, or B.Tech in Electrical Technology.
 </li>
 <li>
 A minimum of 3 years of experience in the telecom sector or a relevant field for external candidates, or 8 years of experience for internal employees.
 </li>
 </ul>
 
 
 
 
 
 Technical Competency:
 
 
 <ul>
 <li>
 Proficiency in testing optical fiber cables.
 </li>
 <li>
 Ability to read and interpret technical drawings.
 </li>
 <li>
 Understanding of the pin-to-port plan for Fiber Distribution Hubs (FDH).
 </li>
 <li>
 Strong knowledge of access networks and IP networks.
 </li>
 <li>
 Experience with pre-shipment
 </li>
 <li>
 Knowledge of IP network
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
 
 
</div>

Executive Quality Assurance

Telenor

<div>Position Title: Finance &amp; Accounts Sr. Executive / AM (DFTC)
Reporting to: Head of Corporate Finance, Senior Manager, Corporate Finance in TPC SG
Job Group: Fixed Term 12 months contract
Location: Islamabad
Division: Telenor Shared Services Pakistan (TSSPK)
Department: Staff Augmentation
Unit: Telenor Procurement Company Pte Ltd (TPC SG)
Why you should join Telenor Shared Services Pakistan
At Telenor Shared Services Pakistan, we give you the opportunity to become a skilled professional in your field. We can help you to realize your dreams in an environment of diversity, inclusivity, and openness.
About Telenor Shared Services Pakistan
Telenor Shared Services Pakistan delivers transactional business services in the areas of Finance &amp; Accounting and IT.
Position Related
This position is placed in Telenor Procurement Company Pte Ltd (TPC) which is an entity within Telenor Group.
TPC, established in 2017 and headquartered in Singapore, delivers Global Category Management as a service to the Telenor Business Units, taking full responsibility for the end-to-end Sourcing process and performance of global spend categories. Functioning as one Global Procurement team across all Telenor markets, TPC enables Telenor&rsquo;s strategic ambitions by becoming a centre of expertise in the pursuit of efficient operations. TPC seeks qualified procurement professionals that are comfortable working in a global setup in the fast-paced Telecom field.
Goals<ul><li>Strengthen Revenue Assurance Controls and Accuracy</li><li>Improve Process Efficiency Through Simplification and Automation</li><li>Deliver High‑Quality Forecasting and Budgeting Support</li><li>Enable Effective Stakeholder Coordination and Compliance</li></ul>
Key responsibilities<ul><li>
Ensure timely, accurate and high-quality delivery in terms of data governance, process compliance, identifying areas of improvement and implementing initiatives to simplify, automate and standardize processes, system and work routines</li><li>
Implement and maintain strict control environment in compliance with best practices, generally accepted accounting principles, Telenor Group policies and procedures</li><li>
Supports the Director/Sr. Manager Finance and responsible for the administrative and operational activities within finance function</li><li>
Actively coordinate with internal users/cost centers/functions for efficient processing of information and minimizing delays</li></ul>
Main tasks<ul><li>
Responsible for administrative and operational support related to revenue assurance processes</li><li>
Coordination with internal and external stakeholders for understanding of process requirements and timely support/updates</li><li>
Identify issues and areas of improvement, suggest ways to improve through automation and simplification of way of work</li><li>
Demonstrate and practice change and constant improvement initiatives, challenges status quo and develop new ways of work to support the transformational journey to simplify end-to-end processes</li><li>
Actively participate and contribute in improving the overall revenue assurance process and build environment of trust and respect with all stakeholders</li><li>
Follow up with all corners to ensure improvement plans are properly executed, controls are properly put in place and practiced by stakeholders and reviews are done to identify any deviations to minimize any risk of misstatement in the revenue assurance process</li><li>
Support on forecast and budgeting process from preparation of underlying working/assumptions and slides</li></ul>
Eligibility Criteria
Experience<ul><li>
Minimum of 2 to 3 years in a finance and accounting related role.</li></ul>
Skills:<ul><li>
Advance user Office tools and applications like Excel, Word, PowerPoint, etc.</li><li>
Experience using ERP systems would be an advantage</li><li>
Excellent communication and interpersonal skills</li><li>
Ability to work independently and as part of a team</li><li>
Problem-solving skills and attention to detail</li></ul>
Education:<ul><li>
Bachelor&rsquo;s degree in finance/accounting discipline</li></ul>
Functional Skills / Knowledge Areas:<ul><li>
Team player with the right attitude and a positive mindset</li><li>
Roactive and having a structured approach &ndash; ability to break down problem into its parts</li><li>
Due diligence abilities and time management skills</li><li>
Proven ability to work independently and as part of a team in a fast-paced environment</li><li>
Ready to accept challenges and meet stringent deadlines</li><li>
Broad understanding of end- to- end accounting and finance functions</li><li>
Good understanding of Procure-to-Pay processes</li><li>
Good understanding of Revenue Assurance process and activities</li><li>
Strong analytical and problem-solving skills along with huge data architecture and analysis capabilities</li><li>
Result oriented, self-starter, proactive and demonstrating excellent collaboration abilities</li><li>
Able to work with a high degree of execution power and passion and deliver on stringent timelines</li><li>
High level of integrity and ethics, able to speak up and own responsibility</li><li>
Strong ability to communicate and interact effectively across organizational and cultural boundaries, internal and external</li><li>
Demonstrate commitment, maturity, flexibility and speed in response to business needs and operational challenges</li><li>
Attention to details, ability to handle large volume of data and information to drill out meaningful insights</li><li>
Leverages data and AI enabled tools to improve efficiency, insight quality, and decision making, while exercising sound professional judgment and governance.</li></ul></div>

Senior Executive/ Assistant manager Finance & Accounts

JazzCash

<div>Grade: L4
Location: Islamabad
Last Date to Apply: 27 April 2026
What is the Head of Customer Operations?
The Head of Customer Operations owns the end-to-end contact center engine for JazzCash. The role is accountable for inbound and outbound service delivery, quality assurance across voice and digital channels, and the integration of data science and AI into day-to-day operations to drive effortless, right-first-time customer resolutions at scale.
This is a builder role as much as an operator role: beyond running a high-performing in-house and outsourced contact center, the role will institutionalize an AI-first operating model while ensuring compliance with regulatory, fraud-control, and risk frameworks.
What does the Head of Customer Operations do?
Service Delivery &amp; Operational Excellence<ul><li>
Own inbound/outbound contact center performance across in-house and outsourced partners, including SLA attainment, staffing, scheduling, shrinkage, occupancy, and adherence.</li><li>
Drive continuous improvement on core CX metrics (e.g. NPS, CSAT, FCR, AHT, ASA, abandonment, repeat contact) through root-cause analysis, process redesign, and frontline enablement.</li><li>
Establish a consistent operations-excellence methodology across sites, queues, and channels with rigorous governance.</li><li>
Monitor operational health daily/weekly/monthly and intervene proactively when KPIs deviate.</li></ul>
Quality Assurance &ndash; Voice &amp; Digital<ul><li>
Lead QA across voice and digital channels (chat, in-app, social, email), ensuring adherence to service standards, regulatory scripting, and fraud/complaint protocols.</li><li>
Use speech analytics, conversation intelligence, and sentiment tooling to move QA from sample-based audits to near-100% coverage.</li><li>
Translate QA insights into targeted coaching, knowledge-base updates, and process fixes that close the loop between quality signals and performance.</li></ul>
AI, Data Science &amp; Automation<ul><li>
Build and lead a Data Science &amp; AI Ops function, operationalizing models, bots, and analytics into live-agent and self-service workflows.</li><li>
Forecast volumes, optimize staffing, identify contact drivers, and prioritize the automation backlog by ROI and customer impact.</li></ul>
Risk, Fraud &amp; Compliance<ul><li>
Ensure contact center operations comply with regulatory requirements, audit findings, and data-protection obligations.</li><li>
Partner with with multiple teams to ensure the contact center is a strong first line of defense with timely fraud detection, dispute handling, and customer remediation.</li><li>
Maintain robust authentication, call-recording, and data-handling standards across all operations.</li><li>
Own the contact center's response to fraud incidents, complaint escalations, and regulatory inquiries.</li></ul>
Vendor &amp; Outsourced Operations Management<ul><li>
Manage outsourced partners end-to-end: contracting, pricing, SLAs, performance governance, cost/risk analysis, renewals, and exits.</li><li>
Maintain a lean in-house core for strategy, QA, and AI integration while leveraging partners for volume delivery.</li><li>
Foster vendor partnerships aligned to JazzCash values, customer obsession, and delivery standards.</li></ul>
Leadership &amp; Team Development<ul><li>
Lead and develop direct reports.</li><li>
Build succession depth, drive capability uplift, and create an environment where frontline staff and managers are motivated to perform and grow.</li><li>
Champion a customer-first culture from hiring and onboarding through daily coaching and recognition.</li></ul>
Budget &amp; Resource Management<ul><li>
Own department and outsourcing budgets; ensure cost-effective allocation without compromising quality or compliance.</li><li>
Track monthly spend, surface variances early, and drive remedial actions.</li><li>
Forecast staffing needs, plan recruitment and training, and drive cross-sell/up-sell revenue through outbound channels.</li></ul>
JazzCash is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. 
Requirements 
What are we looking for and what does it require to Head of Customer Operations at JazzCash<ul><li>
Bachelor's in Business Administration, Engineering, Computer Science, Operations, or related field; Master's preferred.</li><li>
10+ years in financial services, fintech, or telecom, with 5+ years in senior leadership running contact center or customer operations at scale.</li><li>
Track record of leading large cross-functional and vendor teams and improving CX metrics.</li><li>
Experience embedding AI, automation, analytics, or RPA into live customer operations with measurable outcomes.</li><li>
Excellent data-driven decision-making skills</li><li>
Strong strategic orientation; able to translate business goals into operational plans and KPIs.</li><li>
Exceptional communication, stakeholder management, and executive presence with senior leaders, regulators, and vendor partners.</li><li>
Detail-oriented with the ability to lead multiple priorities under pressure.</li><li>
Customer-first attitude, bias for action, and judgment to balance speed with control in a regulated environment.</li></ul> 

Benefits 
Why Join JazzCash?
As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better.
 Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.
 This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Head of Customer Operations

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Position: 
Contour Software is looking to hire Interns to be members of its various departments. The selected interns would participate in Contour Launchpad Summer Internship Program, working with multiple disciplines, including but not limited to, Software Development, Software Quality Assurance, Professional Services, Client Care, General Administration, Sales and Marketing, Learning &amp; Development, Finance, IT/GRC, Human Resources. 
 
This internship will offer students the opportunity to explore two departments of their choice within Contour, allowing them to gain cross-functional exposure and a well-rounded understanding of our culture and practices. 
 
Summer Internship Details: 
Date of Commencement: 15th June, 2026 
Duration: 7 weeks 
Shift: Morning shift 
Hours per day: 9 hours 
Workings Days: Monday &ndash; Friday 
Application Deadline: 17th April, 2026 
 
Location: 
Islamabad
Required Skills &amp; Experience:<ul><li>
1st or 2nd year university students, currently enrolled in a university degree in Computer Science, Information Technology, Business Administration, and/or related discipline.</li><li>
Strong verbal and written communication skills in English.</li><li>
Familiar with the basic concepts of the domain (Software Development, Software Quality Assurance, Sales and Marketing, Professional Services, Client Care Finance, General Administration, Learning &amp; Development)</li><li>
Have basic programming/scripting knowledge and skills. Knowledge of different application types/architecture (in case of Software Development, Professional Services &amp; IT and Software Quality Assurance).</li><li>
Ability to evaluate a system, understand complexities, and identify weaknesses/bottlenecks.</li><li>
Must have good analytical and problem-solving skills.</li></ul>
Key Competencies:<ul><li>
Attention to detail</li><li>
Energetic and a &quot;can-do&rdquo; attitude</li><li>
Data collection, management, and analysis</li><li>
Problem analysis and problem-solving</li><li>
Teamwork</li></ul> 
Please note that, due to the high volume of applications, only candidates shortlisted for the next stage will be contacted.
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. 
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Intern

Cowlar Design Studio

<div>
 Hi Folks,
 
 
 Like always, we have great expectations from students at Air University.
 
 
 Here is a Virtual Office Tour.
 
 
 We are looking for the following roles:
 
 
 1. Full Stack Polyglot Developer (MERN, MEVN)
 
 
 2. Mobile Apps Developer (Flutter)
 
 
 3. Software Quality Assurance Engineer
 
 
 4. Software, Algorithms, Machine Learning &amp; AI Engineer (SAMA)
 
 
 5. Business, Strategy, Design, Sales, Operations &amp; Quality Associate (BSDSOQ)
 
 
 6. DevOps Specialist
 
 
 7. HR Associate (Technical Recruiter, HR Ops &amp; Onboarding Specialist)
 
 
 8. Embedded / Electronics / Robotics Engineer
 
 
 
 Recommended Steps!
 
 
 
 In order to move fast and get a better idea of what to expect in the interviews, I request everyone to follow these steps.
 
 
 1. Go to work.cowlar.com
 
 
 2. Navigate to, the "Interview Prep Section."
 
 
 3. Click on your relevant section, "Engineering, BSSO"
 
 
 4. Open your relevant prep document.
 
 
 5. Please prepare the document in detail, not just look at it.
 
 
 6. Let us know as soon as you are prepared.
 
 
 You can reach out to us at careers@cowlar.com
 
 
 If you have any questions or queries, please let us know.
 
 
 Remember, we are looking for people who display exceptional ability to learn and grow individually as well as with us.
 
 
 Best of luck
</div>

Air-Islamabad

Wurfel-IT (Pvt) Ltd.

Job Summary: The Customer Sales Representative (CSR) is responsible for managing inbound and outbound customer interactions, driving sales, and delivering high-quality service. The role requires strong communication skills, a sales-driven approach, and the ability to perform in a fast-paced, target-oriented call center environment.Key Responsibilities:<ul><li>Handle high-volume inbound and outbound calls in a professional manner</li><li>Identify customer needs and recommend suitable products/services</li><li>Achieve daily, weekly, and monthly sales and conversion targets on Home improvement campaign.</li><li>Provide accurate information and resolve customer inquiries efficiently</li><li>Handle objections effectively and close sales</li><li>Maintain detailed records of customer interactions in CRM systems</li><li>Follow call scripts, SOPs, and quality assurance standards</li><li>Ensure high customer satisfaction and adherence to KPIs</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of call center experience (mandatory)</li><li>Excellent English communication skills with a clear and neutral accent</li><li>Strong sales, negotiation, and objection-handling skills</li><li>Proven ability to meet or exceed sales targets</li><li>Ability to work in a target-driven and fast-paced environment</li><li>Strong problem-solving and interpersonal skills</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Verifier - Home Improvement

JK GROUP'S

Job Type<ul><li>Full Time</li><li>On Site (Office Based)</li><li>Night Shift</li></ul>Key Responsibilities<ul><li>Verify sales to ensure accuracy and compliance</li><li>Confirm customers information</li><li>Ensure all required information meet quality standards</li><li>Identify discrepancies and escalate issues when necessary</li><li>Maintain accurate records of verified sales</li><li>Coordinate with sales and quality assurance teams</li><li>Ensure company compliance policies are strictly followed</li><li>Provide clear and professional communication with customers</li><li>Meet daily and weekly verification targets</li><li>Remain available to stay back or work overtime when required for additional training, performance improvement, or if daily/weekly targets are not achieved</li></ul>Required Qualifications<ul><li>Minimum 2 Years of BPO experience on any campaign (preferred)</li><li>Fresh Graduates with excellent communication skills can also apply</li><li>Strong verbal communication and listening skills</li><li>Attention to detail and ability to identify inconsistencies</li><li>Professional attitude and customer handling skills</li><li>Basic computer and CRM handling knowledge</li><li>Ability to work night shifts</li></ul>Benefits<ul><li>Handsome Basic Salary</li><li>Uncapped bonus structure</li><li>Professional and growth-oriented work environment</li><li>Opportunity to build a long term BPO career</li><li>Supportive management and structured processes</li><li>Training allowance</li></ul>Apply Now!https://wa.me/923426800588?text=Hello%2C%20I%20am%20interested%20in%20your%20servicesPay: Rs60,000.00 - Rs100,000.00 per hourExperience:<ul><li>Call Center: 2 years (Required)</li></ul>Work Location: In person

Sales Verifier

Explore 420+ Executive quality assurance in Islamabad this April. Find roles across top companies and apply now to boost your career.