reception and operations administrative assistant

operations manager

accounting manager

facilities manager

office manager

reception and operations administrative assistant Jobs in Washington

food and beverage operations manager

Marriott International

<div>Additional Information 
Job Number26085314 
Job CategoryFood and Beverage &amp; Culinary 
Location901 Massachusetts Ave NW, Washington, District of Columbia, United States, 20001 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
Pay Range: $75,000-$92,000 annually 
Bonus Eligible: Y
<div><div>JOB SUMMARY
Supervises daily Food and Beverage (F&amp;B) shift operation and monitors compliance with all F&amp;B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul>
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
<ul><li>Assists in the ordering of Food and Beverage (F&amp;B) supplies, cleaning supplies and uniforms.</li></ul>
<ul><li>Supervises daily F&amp;B shift operation and monitors compliance with all F&amp;B policies, standards and procedures.</li></ul>
<ul><li>Supports and supervises an effective monthly self inspection program.</li></ul>
<ul><li>Operates all department equipment as necessary and reports malfunction.</li></ul>
<ul><li>Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Monitors and maintains the productivity level of employees.</li></ul>
<ul><li>Verifies that all team members/supervisors understand the brand specific philosophy.</li></ul>
<ul><li>Maintains the operating budget, and verifies that standards and legal obligations are followed.</li></ul>
<ul><li>Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.</li></ul>
<ul><li>Celebrates and fosters decisions that result in successes as well as failures.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to verify understanding.</li></ul>
<ul><li>Coordinates cleaning program in all F&amp;B areas (e.g., General clean), identifying trends and making recommendation for improvements.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.</li></ul>
<ul><li>Follows property specific second effort and recovery plan.</li></ul>
<ul><li>Stays readily available/ approachable for all team members.</li></ul>
<ul><li>Demonstrates knowledge of the brand specific service culture.</li></ul>
Providing Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Takes proactive approaches when dealing with guest concerns.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Stays readily available/ approachable for all guests.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction result with employees.</li></ul>
<ul><li>Responds in a timely manner to customer service department request.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Performs hourly job function if necessary.</li></ul>
<ul><li>Extends professionalism and courtesy to team members at all times.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress report.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
</div><div>
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Food and Beverage Operations Manager

Muse Paintbar

<div>Who We Are 
At Muse Paintbar, we blend the creativity of art with the joy of entertainment to craft an unforgettable experience for our guests. Our unique space showcases an alluring and lively artistic experience, paired with a selection of crowd-pleasing food and beverage offerings, including a curated beer and wine bar. Dedicated to fostering a community of talent and art enthusiasts, we invite individuals to join our dynamic team, creating a place full of creativity, collaboration, and growth opportunities for our customers and team members.
Who You Are 
You are a creative spirit, with some artistic experience and feel comfortable working with acrylic paint. You have a knack for connecting with people and thrive in fostering a premier customer experience while leading your team to success. Your excellent communication skills and impressive organizational abilities set you apart. With at least two years of management experience, you're eager to bring your unique artistic flair to our team.
The Role 
The Store Manager is instrumental in overseeing our studio's daily operations, adeptly handling a broad spectrum of tasks that include key aspects of people management. This role is essential in ensuring a positive customer experience, driving sales, and consistently upholding our high standards of service and operation.
Key Responsibilities<ul><li>
Operational Efficiency: Guarantee the smooth and efficient day-to-day operation of the store, ensuring all aspects function seamlessly.</li><li>
Artistic Leadership and Instruction: Lead and assist in painting sessions, focusing on providing clear, creative instruction, and ensuring excellent execution to create a memorable customer experience.</li><li>
Event Preparation and Management: Ensure all necessary preparations and tasks for special events are completed effectively and efficiently.</li><li>
Kitchen Operations Oversight: Actively oversee and participate in all kitchen operations, ensuring adherence to food safety and quality standards.</li><li>
Sales and Customer Satisfaction: Drive sales by engaging in superior customer interactions, focusing on customer satisfaction.</li><li>
Visual Standards and Marketing Collateral Management: Uphold the studio's visual standards by maintaining store appearance, cleanliness, and organization, and accurately implementing and adhering to company guidelines for displaying marketing collateral.</li><li>
Business Performance Reviews: Regularly participate in weekly touch bases with Regional Managers to discuss business highlights, sales, employee performance, operational tasks, and inventory issues.</li><li>
Individual Employee Engagement: Conduct monthly individual touch bases with each team member, discussing achievements and areas for improvement, and providing direct developmental feedback.</li><li>
Performance Tracking and Reviews: Assess and record employee performance on trackers and conduct annual reviews in coordination with the Regional Manager and Human Resources.</li><li>
Schedule Management: Update and maintain monthly schedules created by the Regional Manager to ensure consistent staffing coverage.</li><li>
Time-Off Management: Review and approve time-off requests according to company policies, ensuring adequate daily coverage, with final decisions by the Regional Manager on staffing concerns.</li><li>
Timecard Supervision: Review and verify team members&rsquo; timecards weekly, and submit for final approval to the Regional Managers.</li><li>
Compliance and Safety Enforcement: Ensure compliance with alcohol service, general safety, and cash handling procedures where applicable.</li><li>
Customer Complaint Resolution: Handle in-studio customer complaints promptly and professionally, escalating complex issues to the Regional Manager as needed.</li><li>
Inventory and Order Management: Submit accurate inventory counts and orders for review by Operations, and process weekly deliveries in line with company guidelines.</li><li>
Facility and Maintenance Coordination: Report facility and maintenance needs by submitting tickets to appropriate leadership.</li><li>
Innovation and Improvement Contributions: Elevate ideas and suggestions for studio improvements to the Regional Manager.</li></ul>
Role Requirements<ul><li>
Full-time availability, with a flexible schedule that includes days, evenings, and weekends.</li></ul>
Required Skills/Abilities<ul><li>
Vibrant personality with artistic proficiency.</li><li>
Strong communication skills, both verbal and written.</li><li>
Excellent sales, customer service, supervisory, and leadership skills.</li><li>
Thorough understanding of products and services.</li><li>
Tech-savvy, proficient in Google Workspace, Slack, etc.</li><li>
Reliable transportation, willing to travel up to 20% monthly.</li><li>
Full-time availability and flexibility in schedule.</li></ul>
Experience/Education<ul><li>
2+ years of full-time management experience.</li><li>
Bachelor's degree in Art, Business, Marketing, Finance, or related field; OR experience in management required.</li></ul><ul><li>
Applicable formal training in the arts.</li><li>
Prior experience in a customer-focused environment, such as a bar or restaurant setting.</li><li>
Prior experience in group art teaching is preferred.</li></ul><ul><li>
Alcohol Safety/TIPS certification (Muse will provide this training if needed)</li><li>
ServSafe Manager Certification (Muse will provide this training if needed)</li></ul>
Physical Requirements<ul><li>
Ability to stand for extended periods.</li><li>
Frequent bending, reaching, moving, and lifting up to 50 pounds.</li><li>
Agility and stamina to move throughout the studio quickly and safely, including tight spaces and on raised surfaces (i.e. stage).</li><li>
Comfortable working in a fast-paced, dynamic environment that involves music and large groups.</li><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Reliable internet connection.</li><li>
Quiet, professional, and well-lit remote work environment when needed.</li><li>
Reliable technology, including cell phones and computer/laptop.</li></ul>
The above is intended to describe the general content of and requirements for the position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities of this job at any time. Muse Paintbar will provide reasonable accommodations to enable individuals to perform their essential job duties consistent with applicable law. 
Muse Paintbar is an equal-opportunity employer committed to inclusion and diversity. As a proud equal opportunity employer, we do not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender, gender identity or expression, age, marital status, mental or physical disability, military or veteran status, pregnancy, or any other protected characteristic.</div>

Paint and Sip Store Manager

Pinstripes

<div>At Pinstripes, our people are our greatest asset. We&rsquo;re committed to a passionate, fun team culture that delivers unforgettable dining and entertainment experiences. Our all-scratch kitchen features fresh ingredients, seasonal menus, and high standards of food and service&mdash;all in a unique, upscale venue offering Bistro dining, Bowling, and Bocce.
As a Bartender, you&rsquo;ll craft exceptional cocktails while engaging a wide range of guests&mdash;from business professionals, sports fans, families, or just ladies&rsquo; night out. Pinstripes Bartenders thrive in a fast-paced environment, balancing great conversations with efficient service, attention to detail, and a clean, organized bar. Your energy, personality, and professionalism set the tone for the guest experience.
Bartender Requirements:<ul><li>
Provides memorable guest service</li><li>
Accurately takes orders</li><li>
Able to answer questions regarding the menu</li><li>
Taking orders in a timely fashion</li><li>
Work together as a cohesive team with other servers and the kitchen staff to ensure the restaurant is operated efficiently</li><li>
Offer suggestions and recommendations in regards to orders and drinks</li><li>
Help personalize the meal</li><li>
Process payment</li><li>
Maintain a clean working environment</li><li>
Must have the ability to provide excellent customer service</li><li>
Ability to be on your feet for up to 6 hours</li><li>
Must always be neat in appearance and follow uniform and grooming guidelines</li><li>
In-depth knowledge of serving customers&rsquo; needs and understanding of serving food to customers</li></ul>
*** Must be 21 years of age or older ***
Benefits:<ul><li>
$9.00 hourly rate + tips</li><li>
Flexible working hours</li><li>
Opportunity for growth and development</li><li>
Team member discounts on food, beverage and activities!</li></ul>
We look forward to hearing from you! For more information, check us out at pinstripes.com
This job is hiring on an ongoing basis.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.</div>

Bartenders

Toastique

<div>The Creative Content Creator and Social Media Manager will lead the strategy, planning, creation, and execution of Toastique&rsquo;s social media content across corporate channels while supporting franchise locations with social best practices and localized content opportunities.This role requires someone who understands social-first storytelling, has a strong eye for visual content, can capture and edit compelling short-form video, and knows how to turn brand moments into engaging digital campaigns. The ideal candidate is equal parts strategist, creator, trend forecaster, and brand storyteller. 
Creative Content and Social Media Manager will work at the Union Market Office (325 Morse St NE) 2-4 days a week once fully onboarded and dependent on content/photoshoot locations. 
Responsibilities:<ul><li>
Content Capture and Editing<ul><li>
Shoot and edit short form video daily for Reels, TikTok, and YouTube Shorts, including product features, behind-the-scenes moments, trend-driven content, and product + team storytelling</li><li>
Capture high-quality photography and lifestyle stills for use across social, web, email, and franchise toolkits</li><li>
Produce polished on brand edits on a fast turnaround against the content calendar</li></ul></li><li>
Social Media Strategy and Management</li><li>
Manage the day-to-day posting and publishing of content across Instagram, TikTok, Facebook, YouTube, and LinkedIn</li><li>
Write engaging captions with strong hooks, clear calls-to-action, and platform-appropriate tone</li><li>
Ensure that all content follows the brand guidelines and maintains a consistent voice and visual identity</li><li>
Assist in maintaining organized workflows for scheduled posts and content preparation</li><li>
Develop and execute Toastique&rsquo;s social media strategy across:<ul><li>
Instagram</li><li>
TikTok</li><li>
Facebook</li><li>
LinkedIn</li><li>
Emerging platforms as relevant</li></ul></li><li>
Build monthly content calendars aligned with:<ul><li>
Seasonal campaigns</li><li>
Product launches</li><li>
Franchise initiatives</li><li>
Brand partnerships</li><li>
Promotions and activations</li></ul></li><li>
Monitor platform trends and recommend opportunities for growth</li><li>
Manage posting schedules and publishing cadence</li></ul><ul><li>
Content Creation and Video Editing<ul><li>
Create high-quality short form video content for platforms such as Instagram Reels, TikTok, and YouTube Shorts</li><li>
Edit videos using tools such as CapCut</li><li>
Design engaging carousel posts, story graphics, and branded visual assets using Canva or similar design tools</li><li>
Ensure all creative output aligns with the brands aesthetic and visual standards</li></ul></li><li>
Contribute to monthly content planning with influencer and community highlights</li><li>
Franchise Support<ul><li>
Provide social media guidance and content support to franchisees</li><li>
Develop social toolkits for local store marketing</li><li>
Identify user-generated content opportunities</li><li>
Help elevate underperforming markets through localized social strategies</li></ul></li></ul>
Qualifications<ul><li>
3+ years experience creating and managing organic social campaigns on Meta (Instagram &amp; Facebook), TikTok, and YouTube, with a portfolio of short form videos you have personally shot and edited</li><li>
Strong portfolio showcasing:<ul><li>
Short-form video</li><li>
Photography</li><li>
Social campaign execution</li></ul></li><li>
Proven experience in either CapCut, DaVinci, Adobe Creative Suite, or equivalent editing tools</li><li>
Deep understanding of:<ul><li>
Instagram Reels</li><li>
TikTok trends</li><li>
Platform algorithms</li><li>
Social analytics</li></ul></li></ul><ul><li>
Experience in food, beverage, hospitality, wellness, or lifestyle brands preferred</li><li>
Excellent copywriting and storytelling skills</li><li>
Familiar with social media management tools to streamline processes and enhance efficiency</li><li>
Ability to work independently in a fast-paced environment</li><li>
Willingness to travel for content capture and store visits</li><li>
Creative mindset with the ability to generate innovative ideas that differentiate our brand in a crowded digital landscape</li><li>
Understanding of social media KPIs; assist with tracking and interpreting metrics to enhance user engagement and suggest content optimization</li><li>
Bachelor&rsquo;s degree in Marketing, Communications, or a related field (or equivalent work experience)</li></ul></div>

Creative Content and Social Media Manager

The Ned Hotel

<div></div><div><div><div><div><div><div>WASHINGTON, DISTRICT OF COLUMBIA</div></div><div><div>
Staff Accountant</div></div><div><div>
Full Time</div></div><div><div><div>
$31.00</div>
PER HOUR</div></div></div></div></div><div><div><div>
Join our team as a Staff Accountant and play a pivotal role in supporting our Financial goals. Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being able to exhibit the highest level of accounting support to all guests, vendors and other departments is a must.
Do you want to join one of the best places to work in hospitality? 
WHAT&rsquo;S THE ROLE?
Staff Accountant
This is a cross-trained, full-cycle accounting role. Rather than owning a single function, the Staff Accountant rotates across and supports income audit, accounts payable, accounts receivable, cash handling and general ledger activities &mdash; flexing to wherever the Finance team needs support most. 
WHO WE ARE&hellip;
The Ned and Ned&rsquo;s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
Seven years after launching The Ned London in 2017, we are proud to have opened a Ned&rsquo;s Club in the US capital, our fourth and newest location. 
THE PROPERTY&hellip;
Ned&rsquo;s Club Washington DC is a members&rsquo; club set over three floors of a neoclassical style building situated within President&rsquo;s Park at 734 15th Street NW.
The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.
The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder&rsquo;s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces. 
AS PART OF THE FINANCE TEAM, YOU WILL PLAY A KEY ROLE BY: 
INCOME AUDIT &amp; REVENUE<ul><li>Performing the daily income audit and reconciliation of all revenue streams, including rooms, food &amp; beverage, membership and ancillary outlets, ensuring completeness and accuracy between systems</li><li>Completing the daily income journal and reconciling daily activity across PMS, POS, accounting and sales systems, investigating and resolving variances</li><li>Performing daily cash and credit card reconciliations</li></ul> 
ACCOUNTS PAYABLE<ul><li>Ensuring that invoices and payments are processed according to company policy and procedures</li><li>Working closely with the Purchasing Manager to create a processing flow that ensures purchase orders correspond with invoices and are processed in a timely manner</li><li>Posting and processing weekly manual checks, wires, Fintech payments and ACH payments</li><li>Maintaining vendor documentation required for 1099 processing</li><li>Maintaining strong relationships with vendors and responding to and resolving inquiries in a timely manner</li></ul> 
ACCOUNTS RECEIVABLE &amp; CHARGEBACKS<ul><li>Managing accounts receivable, including invoicing, billing accuracy, aging review, collections follow-up and resolution of member, guest and corporate account discrepancies</li><li>Administering and tracking all credit card chargebacks and disputes, including research, documentation, response submission and coordination with processors and internal teams to drive timely resolution</li></ul> 
MONTH END &amp; GENERAL LEDGER<ul><li>Supporting the month end closing process, including timely reconciliation of the checkbook, vendor statements and month end accruals</li><li>Completing monthly balance sheet reconciliations for assigned accounts</li><li>Preparing the monthly intercompany billback and reconciliation</li></ul> 
TEAM &amp; CROSS-FUNCTIONAL SUPPORT<ul><li>Championing accounting policies and procedures by partnering with department heads and influencing consistency</li><li>Collaborating with various departments and team members in completing assigned projects</li><li>Supporting colleagues across the Finance team and contributing to financial functions beyond primary responsibilities as business needs evolve; performing other duties as assigned</li></ul> 
WHAT YOU CAN BRING TO THE ROLE:<ul><li>A friendly and positive approach towards our team and your work</li><li>A minimum of 1+ years of experience in a fast paced and professional environment</li><li>Previous experience across accounting functions (accounts payable, accounts receivable or income audit) within the hospitality industry is preferred</li><li>Knowledge of Accounting Principles and Practices is preferred</li><li>Capable of managing a variety of tasks and assessing by priority</li><li>Flexibility and willingness to be cross-trained across multiple accounting functions as the needs of the business change</li><li>Proven success as a &ldquo;champion of the culture,&rdquo; facilitating excellent communication and engagement</li><li>Team focused with an understanding of the bigger picture and how you can contribute</li></ul> 
WHAT THE NED CAN GIVE YOU:<ul><li>Salary of up to $31/hour</li><li>Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance</li><li>Complimentary meals in our friendly team restaurant when the Club opens</li><li>Exciting learning and development programs to help progress your career</li><li>Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays</li><li>Paid time off</li><li>401k matching</li><li>Employee assistance program - advice and support</li><li>Reward and recognition initiatives</li></ul> 
At The Ned and Ned&rsquo;s Club, we don&rsquo;t just celebrate our diversity, we challenge ourselves to do even better. The Ned and Ned&rsquo;s Club is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality. 
Please let us know of any specific needs you may have during your interview.
All candidates must be able to work in the US to be considered for this role.
Apply today and join us as our Staff Accountant 
OUR DOORS ARE YOURS TO OPEN
Ned's Club is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business. 
#LOVETHENED</div></div></div></div>

Staff Accountant

<div>UDR, Inc. is seeking a Multi Site Community Director to join our team in Washington DC.

GENERAL SUMMARY OF DUTIES: The Community Director focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. 
 
SUPERVISION RECEIVED: Reports directly to the Senior Community Director, District Manager or Regional Manager

SUPERVISION EXERCISED: Supervision of two or more associates is required for exempt status, 1 or less for non-exempt status. Direct reports may include the Resident Service Manager, the Resident Service Coordinator(s) and/or Resident Service Specialist(s).

Exempt/Non-exempt status will depend on the supervisory responsibilities in accordance with FSLA guidelines. 2 or more direct reports = Exempt Status; 1 or less direct reports = Non-exempt Status.

ESSENTIAL FUNCTIONS:

Asset Quality 
Ensure community is ready for business and meets established physical standards daily as listed below:

1. Walk community daily; open and close all &ldquo;showing&rdquo; units. Monitor property including office space, restrooms, amenity areas, parking lot and &ldquo;showing&rdquo; units to ensure they meet UDR&rsquo;s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
 
2. Refresh community&rsquo;s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service 
Provide the best standard of quality and service through resident relations:

1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. 
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.

3. Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
 
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
 
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

Financial 
Complete various accounting and financial functions associated with driving and supporting community operations:

1. Work closely with Business Manager to complete required financial responsibilities. 
2. Conduct Purchase Card (P-card) reconciliation for community.

Personnel (if applicable) 
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
 
2. Hire and train new staff and develop staff to maximize potential. 
3. Train district property staff including RSMs, CDs and other personnel as needed and requested by AD/RM/DM. (Senior Community Director) 
4. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. 
5. Approve time records and requests for time off.

Vendor Management 
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR&rsquo;s policies and procedures. 
2. Source new vendors as needed in order to maintain community appearance and resident services. 
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative 
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:

1. Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
 
2. Review, monitor, administrate and sign leases as required and needed.
 
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures. 
4. Plan and manage all community events.
 
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
 
6. Maintain acceptable NPS scores and facilitate Reputation Management Process. 
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. 
8. Smart Rent Management and Package and Parcel Management. 
9. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the &ldquo;Key Policy&rdquo;. 
10. Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. 
11. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. 
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
 
13. Develop and maintain emergency action procedures for the properties. 
14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. 
16. Comply with all Company policies and procedures related to employment.
 
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 
18. Perform other duties as assigned or needed. 
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.

Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.

Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
 
 
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.

Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished highly professional interpersonal skills both in person, by phone and with all social media interactions. 
 
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required. 
EDUCATION AND EXPERIENCE:

1. Bachelor&rsquo;s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required. 
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred. 
3. Minimum of two years&rsquo; management or supervisory experience is required. 
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred. 
5. Must have and maintain a valid driver&rsquo;s license unless otherwise noted.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Multi Site Community Director

BayMark Health Services

<div>Description 
 
 
Full Time Receptionist - Healthcare
MedMark Treatment Centers is looking for highly organized, professional and enthusiastic receptionist to handle a multitude of administrative functions in the treatment center. An ideal candidate is able to multitask and ensure the coordination of office activities, partner with clinic staff and maintain the paper flow of clerical functions in the office. 
Responsibilities:
<ul><li>Performs secretarial duties &ndash; includes answering phones, forwarding calls, managing mail flow, data entry, reconcile daily money collected, and office inventory control.
</li><li>Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes &ndash; including scheduling, patient check in, insurance verification, payment collection and follow up calls.
</li><li>Assists in obtaining patient histories from other NTP&rsquo;s, building blank patient files for new admissions, archiving discharged files, and prepares and maintains reports and records.</li><li>
Office maintenance &ndash; ensure children&rsquo;s play area is cleaned, disinfect and clean lab area, clean coffee/beverage area.
</li><li>If applicable - facilitate specimen collection from patients, deliver to lab, file results and distribute to counselors
</li><li>Other duties, as assigned.</li></ul>
Qualifications:<ul><li>
High school diploma or equivalent with at least 1-year prior experience in an office setting.
</li><li>Excellent customer service skills and professional public presentation skills, including telephone etiquette.</li><li>
Proficient in basic PC skills. Microsoft Word and Excel preferred.</li><li>
Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers.</li><li>
Ability to maintain routine records and communicate effectively, both orally and in writing.</li><li>
Self-directed with the ability to work with little supervision.</li><li>
Flexible and cooperative in fulfilling all obligations.</li><li>
Satisfactory drug screen and criminal background check.
</li></ul>Benefits:<ul><li>
Competitive salary</li><li>
Comprehensive benefits package including medical, dental, vision and 401(K)</li><li>
Generous paid time off accrual</li><li>
Excellent growth and development opportunities</li><li>
Satisfying and rewarding work striving to overcome the opioid epidemic</li></ul> 
Here is what you can expect from us:
MedMark Treatments, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. 
MedMark Treatment Centers is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran&rsquo;s status or any other classification protected by State/Federal laws.
NP19</div>

Receptionist - Healthcare

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