operations manager

assistant manager front office - the willard intercontinental washington Jobs in Washington

front desk associate

front desk host (west end location - flexible schedule) Jobs in Washington

front desk representative Jobs in Washington

front desk representative

front desk manager

Sonesta

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office.
 
 
The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.
Job Description
<ul><li>Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
</li><li>Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
</li><li>Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
</li><li>Responsible for the supervision of the security of cash, credit card transactions, and guest information.
</li><li>Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel&rsquo;s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
</li><li>Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
</li><li>Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
</li><li>Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.
</li><li>Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
</li><li>Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
</li><li>Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
</li><li>Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
</li><li>Regularly sell hotel rooms through direct client contact.
</li><li>Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
</li><li>Perform other duties as assigned.
</li></ul>Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time
Additional Job Information/Anticipated
Pay Range
$65,120.00 - $68,120.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Front Desk Manager

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Job Description Summary
 
 
The Night Manager sets the tone for Sonesta&rsquo;s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.
 
 
The Night Manager assists with managing the daily operations of the Front Office Team, the Night Audit Team and the operations of the hotel in the evening. The role&rsquo;s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.
Job Description
<div>Job Description
</div><div><div><div><div><div><div><div><div><div><ul><li>Work Environment
</li><li>The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.
Physical Demands
<ul><li>The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.
</li><li>The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
</li><li>The person in this role will be frequently standing and moving about the hotel.
</li></ul></li></ul>Expected Hours of Work
<ul><li>Must be flexible to work variable days of the week to include weekends and holidays.
</li><li>Must be flexible to work variable shifts (days, nights, overnights).
</li><li>Ten to twelve hour shifts sometimes required.
</li></ul>Education and Experience
<ul><li>High school graduate, some college or equivalent.
</li><li>A 4-year college degree and at least 1 year of related experience preferred.
</li><li>Supervisory experience required.
</li><li>2 years&rsquo; experience as a Front Desk Manager preferred.
</li><li>Experience in a hotel or a hospitality-related field preferred.
</li></ul>Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
<ul><li>Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes.
</li><li>Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).
</li><li>Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.
</li><li>Review resumes for arriving groups; organize and coordinates master accounts and group special requests.
</li><li>Maintain appropriate inventory of supplies and operating equipment including ordering and receiving.
</li><li>Ensure all Sonesta safety and sanitation standards are adhered to.
</li><li>Respond to guest complaints and ensure proper follow-up is completed.
</li><li>Serve as &ldquo;Manager on Duty&rdquo; as required and respond to emergency situations as needed.
</li><li>Maintain high standards of personal appearance and grooming.
</li></ul>Strategy and Planning:
<ul><li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
</li><li>Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
</li><li>Coordinate projects that require floor condensing and room inventory changes.
</li></ul>Financial Management:
<ul><li>Achieve budgeted revenues, control labor costs &amp; expenses, maximize profitability.
</li><li>Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
</li><li>Maintain procedures for security of monies, credit and financial transactions, and guest security.
</li><li>Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
</li></ul>Managing your Team:
<ul><li>Attract, hire, and motivate your team.
</li><li>Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions.
</li><li>Conduct pre-shift meetings with staff and review all information pertinent to the day&rsquo;s business.
</li><li>Monitor, measure, and recognize performance of employees, including promotion recommendations.
</li><li>Coach team by providing specific feedback to improve knowledge, skills and performance.
</li><li>Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
</li></ul>Leading with Passion:
<ul><li>Utilize and collaborate with resources across different departments and corporate office.
</li><li>Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
</li><li>Focus on the mission and well-being of the departments, hotel and company.
</li><li>Lead by example and operate with integrity and respect.
</li><li>Inspire your team to embrace and demonstrate Sonesta&rsquo;s core values and guest service standards.
</li></ul>Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
<ul><li>Excellent verbal and written communication skills.
</li><li>Excellent interpersonal and customer service skills.
</li><li>Excellent organizational skills and attention to detail.
</li><li>Track record of delivering exceptional guest and client experience.
</li><li>Strong analytical and problem-solving skills.
</li><li>Strong supervisory and leadership skills.
</li><li>Extensive knowledge of hotel and hospitality industry.
</li><li>Proficient with Microsoft Word, Excel and PowerPoint.
</li></ul>Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance
</li><li>Health Savings Account with Company Match
</li><li>401(k) Retirement Plan with Company Match
</li><li>Paid Vacation and Sick Days
</li><li>Sonesta Hotel Discounts
</li><li>Educational Assistance
</li><li>Paid Parental Leave
</li><li>Company Paid Life Insurance
</li><li>Company Paid Short Term and Long Term Disability Insurance
</li><li>Various Employee Perks and Discounts.
</li></ul>Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characterisic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
</div></div></div></div></div></div></div></div></div>Additional Job Information/Anticipated
Pay Range
$68,000.00-$70.000.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Front Office Night Manager

bread & Butter

<div>
 
 
 
 
 
 
 Who we are:
 
 
 
 
 
 
 
 
 
 
 
 bread &amp; Butter is a full-service communications agency with a fondness for all things food, drink and travel. We are a collaborative group of dreamers and do-ers. We combine intimate local knowledge with an extensive national network to craft clever and multidisciplinary communications campaigns tailored to our clients&rsquo; needs. We only partner with inventive businesses that inspire us and continually challenge us to think big, but act small.
 
 
 
 
 
 
 
 
 
 
 
 
 Why bread &amp; Butter:
 
 
 
 
 
 
 
 
 
 
 
 We are Southerners at heart, always saying, &ldquo;Please&rdquo; and &ldquo;Thank You,&rdquo; and hustlers by trade. We believe everyone deserves a seat at the table and practice what we preach to ensure the spirit of hospitality runs through everything we do. We're not a company that wastes time&mdash;not yours, not ours. We are not too busy to talk, come by or think of new ways to increase long-term brand awareness. For us, there is little difference between work and pleasure because our work is our pleasure.
 
 
 
 
 
 
 
 
 
 
 
 
 We&rsquo;re Looking at You!
 
 
 
 
 
 
 
 A Social Media Manager with bread &amp; Butter is a digital whiz kid, go-getter, and many-hat wearer who is ready to roll up your sleeves and get to work.&nbsp; You can&rsquo;t get enough social, whether it&rsquo;s following the top foodie influencers, keeping up with the latest digital trends or trying the latest TikTok trend. You&rsquo;re also obsessed with restaurants, wine, food products, destinations and hotels and most likely have been a waiter, front desk clerk, line cook or oenophile in a past life. You are the account dynamo, helping meet client goals by crafting a social media voice and channeling brand sentiment to build authentic, relevant, interactive conversations and relationships. A proverbial eager beaver, you meet or beat deadlines, stay ahead of trends and always look for a new way to skin a cat.&nbsp; You like to go big &ndash; because going home isn&rsquo;t an option.
 
 
 You&rsquo;re a problem solver, creative thinker and value the relationships you&rsquo;ve built with influencers and trendsetters.
 
 
 A Social Media Manager for bread &amp; Butter should be thoughtful, creative, a strong writer, possess an almost obsessive attention to detail and is the first to get in the mix when helping means the chance to learn more.&nbsp; &nbsp;&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 Available Opportunity:&nbsp;
 
 
 
 
 
 
 
 
 A Social Media Manager for bread &amp; Butter is responsible for managing the online platforms of clients and influencer programming on a daily basis. The Social Media Manager will serve as a representative of the company and works in tandem with the PR, Creative, and Digital Marketing Teams.&nbsp;&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 Here&rsquo;s What We Need:&nbsp;
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 3-5 years of full-time, post-undergraduate relevant experience in social media management and influencer marketing, preferably with agency vs. in-house&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 BA/BS degree or equivalent practical experience
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Appreciates the art of telling the client story through influencer partnerships and key messaging
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 A passion for building and cultivating relationships with influencers in the digital space, ranging from Instagram, TikTok, Pinterest, YouTube and blog content creators
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Extensive knowledge of Facebook, Twitter, Instagram, TikTok, Pinterest, LinkedIn, YouTube and other relevant social media networks.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Experience with launching social campaigns for hotels, restaurants, food personalities and/or CPG food and beverage brands.&nbsp;&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Background in creative development, social media analytics tools, and campaign analysis.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to thrive in a fast-paced environment, prioritizing and handling multiple projects.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to peer and self-edit writing quickly, turning around social media posts in real time.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to identify strategic and creative social media collaborations, takeovers and promotions for brands and lead through steps to execute.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Help develop and strategize creative influencer partnerships and alliances that keep clients ahead of the curve.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to exercise sound judgement, responding to consumers and guests within a brand&rsquo;s voice during daily community management practices.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Media junkie - there&rsquo;s no such thing as reading/watching too much. Bonus points for pop culture acumen.&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Love of a fast-paced environment and the satisfaction of a busy yet productive day.&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Flexibility and a desire for endless possibilities. b&amp;B is a dynamic, ever-evolving company that thinks beyond black and white.&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Excitement for growth, new ideas, new ways of doing things and a place you&rsquo;re excited to call home. Say yes!
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Working Conditions
 
 
 
 
 
 
 On the whole, this is a hybrid, office-based role. A Social Media Manager will spend time in meetings and briefings. Occasional travel might be required for client visits and planning.&nbsp;This position is considered sedentary to light work, and employees are not required to lift or move heavy objects.&nbsp;Although a Social Media Manager's commitment will tend to be standard office hours, deadlines or the demands of a client may see the Manager working nights or weekends to ensure continued success. Must be authorized to work in the US.&nbsp;
 
 
 
 
 
 
 
 Having Our Cake &amp; Eating it too:&nbsp;
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Generous paid time off
 
 
 
 
 </li>
 <li>
 
 
 
 
 Paid sick/personal time
 
 
 
 
 </li>
 <li>
 
 
 
 
 Birthday off (because who wants to work on their special day!)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Endless summer Fridays (half-days year 'round baby)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Flexible, hybrid schedule
 
 
 
 
 </li>
 <li>
 
 
 
 
 Work from any b&amp;B office when you're in town
 
 
 
 
 </li>
 <li>
 
 
 
 
 Medical and dental + dependents
 
 
 
 
 </li>
 <li>
 
 
 
 
 Extended benefits (vision, life, disability, EAP)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Generous maternity and family planning leave&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 3% contribution to 401k regardless of participation&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Cell phone reimbursement
 
 
 
 
 </li>
 <li>
 
 
 
 
 New business bonuses
 
 
 
 
 </li>
 <li>
 
 
 
 
 Employee referral bonus
 
 
 
 
 </li>
 <li>
 
 
 
 
 Weekly Wine Wednesdays (cheers with your local team!)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Robust training program&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Mentorship program
 
 
 
 
 </li>
 <li>
 
 
 
 
 Local love (yearly giveback initiative)
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Compensation:
 
 
 
 
 
 
 The annual salary range for this role is $65,000 to $75,000.&nbsp;
 
</div>

Social Media Manager (DC)

Deepest Beauty Care

JOIN OUR GROWING TEAMGeorgetown Allure Medical Spa is looking for an experienced, professional, and enthusiastic Aesthetic Patient Coordinator to join our growing team.This is an exciting opportunity for someone who is passionate about medical aesthetics, professional skincare, client relationships, and helping people feel confident about taking the next step in their treatment journey.As one of the first people our clients connect with, you will support the full client experience, from the initial inquiry and phone consultation through scheduling, treatment education, skincare recommendations, memberships, packages, follow-up, and long-term care.ABOUT THE ROLEThis position combines patient coordination, front desk operations, phone consultations, lead conversion, skincare sales, customer service, CRM follow-up, and marketing support.Most work will be performed on-site at our Washington, DC medical spa. Some scheduled remote shifts may be assigned for lead follow-up, phone consultations, client communication, and administrative work.This is a goal-oriented role. The successful candidate will be warm and consultative, confident asking for the appointment, organized in follow-up, knowledgeable about aesthetics and skincare, and committed to delivering an exceptional client experience.KEY RESPONSIBILITIESPatient Coordination and Lead Conversion<ul><li>Respond promptly to new inquiries from phone calls, website forms, social media, referrals, advertising campaigns, and promotions.</li><li>Conduct warm, professional phone consultations with prospective clients.</li><li>Ask thoughtful questions to understand each client&rsquo;s concerns, goals, treatment history, expectations, and priorities.</li><li>Explain Georgetown Allure&rsquo;s services, treatment options, memberships, packages, professional skincare, general pricing, and current promotions using approved information.</li><li>Help qualified clients select the appropriate consultation or next step and confidently schedule their appointment.</li><li>Follow up consistently by phone, text, and email until the client books, declines, or requests future follow-up.</li><li>Reconnect with past leads, canceled appointments, inactive clients, and clients who did not rebook.</li><li>Maintain accurate CRM notes, lead stages, tasks, outcomes, and follow-up dates.</li><li>Escalate clinical questions and final treatment recommendations to the appropriate licensed provider.</li></ul>Front Desk and Client Experience<ul><li>Welcome clients warmly and create a polished, professional first impression.</li><li>Manage check-in, check-out, scheduling, confirmations, rescheduling, and rebooking.</li><li>Answer calls, texts, emails, chats, voicemails, and online inquiries.</li><li>Process payments through Georgetown Allure&rsquo;s approved systems.</li><li>Support providers and management throughout the day.</li><li>Maintain accurate client forms, appointment information, and follow-up tasks.</li><li>Help maintain an organized, clean, and welcoming reception area.</li><li>Handle routine client questions and promptly escalate sensitive concerns when appropriate.</li></ul>Skincare, Membership, and Package Support<ul><li>Learn and confidently explain Georgetown Allure&rsquo;s professional skincare products, services, memberships, packages, and treatment pathways.</li><li>Educate clients about professional home-care routines based on Georgetown Allure training and provider or esthetician guidance.</li><li>Support skincare, retail, membership, and package sales through education and personalized service.</li><li>Follow up regarding recommended products, future appointments, treatment plans, memberships, and packages.</li><li>Continue learning about services such as customized facials, chemical peels, microneedling, RF microneedling, radio-frequency treatments, LED, microcurrent, acne care, pigmentation treatments, skin tightening, injectables, and professional skincare.</li></ul>Marketing and Brand Support<ul><li>Assist with social media, photography, filming, educational content, and promotional projects.</li><li>Participate on camera or behind the scenes when requested.</li><li>Support events, promotional days, review campaigns, and client-appreciation activities.</li><li>Follow up with leads generated through specific marketing campaigns and promotions.</li><li>Share recurring client questions and objections to help improve our messaging, education, and promotions.</li></ul>QUALIFICATIONSRequired<ul><li>Previous professional experience in a medical spa, aesthetic clinic, dermatology practice, plastic-surgery practice, cosmetic practice, or closely related professional skincare environment.</li><li>Strong working knowledge of professional skincare and common aesthetic treatments.</li><li>Experience speaking with clients about services, skincare, memberships, packages, treatment plans, or appointments.</li><li>Confidence conducting phone consultations and guiding qualified clients toward booking.</li><li>Excellent verbal and written communication.</li><li>Strong organization, follow-up, attention to detail, and accountability.</li><li>Comfort using scheduling software, CRM systems, email, text messaging, and modern office technology.</li><li>Weekend availability.</li><li>Ability to work primarily on-site in Washington, DC and complete scheduled remote assignments when needed.</li></ul>Preferred<ul><li>Experience converting leads into confirmed consultations or appointments.</li><li>Experience selling professional skincare, memberships, treatment packages, or aesthetic services.</li><li>Esthetician license, formal skincare education, or advanced aesthetics training.</li><li>Experience with social media, Canva, filming, photography, or content support.</li></ul>REMOTE WORK REQUIREMENTSAlthough this role is primarily on-site, some remote work may be assigned. Candidates must have:<ul><li>A quiet, private, and professional home workspace.</li><li>Reliable high-speed internet and dependable phone access.</li><li>The ability to conduct uninterrupted phone or video consultations.</li><li>A secure environment that protects client privacy and confidential information.</li><li>The ability to remain responsive and productive during scheduled remote hours.</li></ul>THE IDEAL CANDIDATEThe ideal candidate is warm, polished, confident, dependable, and genuinely passionate about aesthetics and skincare. They build trust quickly, listen carefully, explain value clearly, and follow up consistently without using high-pressure sales tactics.They understand that great medical-spa sales begin with education, accurate expectations, excellent communication, and a strong client relationship. They are comfortable working toward clear goals and taking accountability for lead response, follow-up, booking, rebooking, skincare sales, memberships, packages, CRM accuracy, client satisfaction, and teamwork.WHY GEORGETOWN ALLURE?At Georgetown Allure, we believe exceptional client care starts with an exceptional team.We invest in training, encourage professional growth, welcome new ideas, and provide opportunities to expand your knowledge in medical aesthetics, skincare, client experience, sales, marketing, and business operations.If you are looking for more than a traditional patient coordinator role and want to build a meaningful career with a growing medical spa, we would be excited to meet you.Pay: $20.00 - $25.00 per hourBenefits:<ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What experience do you have in a medical spa, aesthetic clinic, dermatology practice, plastic-surgery practice, cosmetic practice, or professional skincare environment?</li></ul><ul><li>Which aesthetic treatments and professional skincare products are you comfortable explaining to clients?</li><li>Describe your experience conducting phone consultations or converting inquiries into appointments.</li><li>Have you sold skincare products, memberships, treatment packages, or aesthetic services?</li><li>Are you available to work weekends?</li><li>Are you comfortable working primarily on-site and completing occasional scheduled remote shifts?</li></ul>Work Location: In person

Aesthetic Patient Coordinator

OBXtek Inc.

<div>Responsibilities:
<div>
OBXtek is staffing a Tier 2 After Hours Technical Support function for the United States Department of Agriculture (USDA) Client Experience Center (CEC). The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal supervision.</div> 
Work Schedule &amp; Remote Requirements
This is a fully remote, after-hours position. After Hours staff will have a schedule made up of one or two shifts. 
Shifts:<ul><li>
Evening shift: 4:30 PM &ndash; 1:00 AM.</li><li>
Overnight shift: 12:00 AM &ndash; 8:30 AM.</li><li>
Day shift: 8:00 AM &ndash; 4:30 PM.</li></ul><div></div><div> 
Schedules:</div><ul><li>
Schedule 1: 5 overnight shifts</li><li>
Schedule 2: Saturday and Sunday day shifts and 3 evening shifts</li><li>
Schedule 3: 2 overnight shifts and 3 evening shifts</li></ul> 
Assignments:<ul><li>
Assigned shifts will remain as static as possible. But shifts may be adjusted for operational purposes. The team provides coverage seven days every week.</li><li>
Staff will work on Federal holidays that fall within the scheduled work shift.</li><li>
Availability to work the assigned schedule.</li></ul><div></div><div> 
Additional Requirements:</div><ul><li>
Reliable high-speed internet connection and a secure, distraction-free home workspace are required.</li><li>
Ability to work independently with minimal supervision during evening, overnight, and weekend periods.</li><li>
Government-furnished equipment must be maintained and secured in accordance with USDA policy.</li></ul> 
Responsibilities 
Incident Response &amp; Resolution<ul><li>
Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, Azure Virtual Desktop, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div></div> 
Technical Support &amp; Troubleshooting<ul><li>
Provide remote support for hardware and software issues.</li><li>
Perform software installations, remote reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul> 
Account &amp; Asset Management<ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul> 
Customer Service &amp; Communication<ul><li>
Deliver high-quality support via phone, email, chat, and remote-access tools.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul> 
Flexible &amp; Adaptive Support<ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul> 
Additional Duties<ul><li>
Remotely diagnose and resolve PC and network hardware/software issues,</li><li>
Coordinate local hands-on support or device shipment when physical repair is required.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul><div> 
is staffing for a Tier 2 Advanced Problem Resolution (APR) IT Support Specialist. This role serves as a critical escalation point between the USDA&rsquo;s National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects.</div><div></div><div> 
Key Responsibilities:</div><div>
Incident Response &amp; Resolution</div><ul><li>
Respond to escalated tickets from Tier 1 via the Remedy ticketing system.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div>
Technical Support &amp; Troubleshooting</div><ul><li>
While onsite, provide deskside and remote support for hardware/software issues.</li><li>
Perform software installations, reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><div>
Account &amp; Asset Management</div><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Manage deployment and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><div>
Customer Service &amp; Communication</div><ul><li>
Deliver high-quality support via phone, email, remote tools, and in-person at USDA walk-in facility or deskside.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><div>
Flexible &amp; Adaptive Support</div><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability during core business hours to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><div>
Advanced Problem Resolution (APR) Duties</div><ul><li>
Perform root cause analysis (RCA) and document findings</li><li>
Troubleshoot using logs, system tools, and configuration analysis as needed</li><li>
Identify patters in recurring incidents and recommend corrective actions</li><li>
Determine when escalation to Tier 3 is required</li></ul><div>
Additional Duties</div><ul><li>
Provide support for over 11,000 USDA employees.</li><li>
Generate weekly and monthly reports with data and trend analysis.</li><li>
Train, coach, and mentor Tier 1 service desk agents through ticket audits.</li><li>
Analyze customer feedback and develop strategies for service improvement.</li><li>
Maintain and repair PCs and network hardware/software.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Conduct PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul>
Qualifications:

Basic Qualifications<ul><li>
Associate's degree in Information Technology or a related field; if no Associate&rsquo;s degree in Information Technology or related field, one additional year of relevant technical support is required.</li><li>
2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.</li><li>
1 year of experience with VPN, networking, and OS upgrades.</li><li>
1 year of experience in account management, remote imaging, and software deployment.</li><li>
1 year of experience with telecommunications systems (VTC, VoIP, WITS).</li><li>
1 year of experience with asset/configuration management.</li><li>
US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.</li></ul> 
Preferred Qualifications<ul><li>
3 years of relevant technical support or help desk experience</li><li>
Prior experience in federal IT environments, especially USDA.</li><li>
Proficiency with Remedy or similar ticketing systems.</li><li>
Experience supporting printers, peripherals, and networking hardware.</li><li>
Advanced troubleshooting for Microsoft Teams and Outlook.</li><li>
Familiarity with Active Directory and domain-level user rights administration.</li><li>
Excellent customer service and communication skills.</li><li>
ITIL Foundation (v4) certification desired but not required.</li><li>
Relevant industry certifications are a plus (e.g., CompTIA A+, Network+, or Security+; HDI Support Center Analyst; Microsoft 365 Certified).</li><li>
Must have the ability to obtain and maintain a favorable Public Trust background status.</li></ul>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is Our People&hellip;Our Reputation. Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div> 
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.</div><div></div><div> 
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMC Level-2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div> 
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law. 
 
<ul><li>MON</li></ul></div></div>

Tier 2 APR After Hours Support

Yardbird DC

<div><div>The Maitre&rsquo;D is the first and last person a guest will interact with in the restaurant. Therefore, it is imperative that the first and last impression a guest will have is positive, gracious and professional. Most importantly, you will be supervising and coordinating the flow of the dining room and the rest of the host team. Constant communication with the kitchen and managers is key to a successful dining service. In This role you will be responsible for the below but not limited to. You will report to General manager of said location and support the management team in all capacity as needed. 
 
Requirements: 
<ul><li>At least 3 years of hospitality sales and management experience.</li><li>Excellent verbal and written communication skills</li><li>Excellent critical thinking and decision-making skills</li><li>Must be able to maintain tact and cool under pressure</li><li>Able to work flexible hours necessary including off hours, weekends and holidays</li><li>Able to effectively communicate in English in both oral and written forms</li><li>Professional and polished appearance and demeanor</li></ul>
Responsibilities: 
<ul><li>Enthusiastically welcomes every guest at the door</li><li>Ability to clearly communicate with all guests</li><li>Manage and maximize guests reservations and restaurant seating capacity</li><li>Ensure all social media coming out of the front door is a 4.5 or higher</li><li>Always approaches and moves towards the guest. Never waits for the guest to come to them.</li><li>Goes above and beyond to accommodate guests&rsquo; special requests.</li><li>Shows guests to their table while providing welcoming service.</li><li>Graciously says goodbye to all guests and extends an invitation to return to visit soon</li><li>Oversee daily restaurant reservations, pre - assign seating where necessary.</li><li>Communicate with Restaurant Reservations regarding special orders, cake orders, and special requests &ndash; responsible for conveying all such information to management.</li><li>Answer restaurant telephone courteously and efficiently.</li><li>Escort guests to tables and assist in seating at tables; present menus and extend pleasantries.</li><li>Shut down podium and forward phones to voice - loop at end of shift.</li><li>Work as a team, assist with all guests&rsquo; and employees&rsquo; needs and inquiries.</li><li>Maintain positive guest relations at all times.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Be familiar with all restaurant activities ( live music, DJ and events) to respond to guest inquiries accurately.</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li><li>Maintain complete knowledge of scheduled daily activities and in - house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.</li><li>Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.</li><li>Maintain the cleanliness and counts of all menus.</li><li>Effectively communicate with management, when menus need to be reprinted.</li><li>Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.</li><li>Perform all other job-related duties as requested.</li><li>Constantly train current host staff and new host staff</li><li>Manage lounge seating and lounge tables sales</li><li>Manage Speakeasy RSVPs and table sales</li><li>Assist in communicating manpower needs and hiring of incoming hosts</li><li>Recognize and share opportunities to enhance the guest experience at both the front door and lounge</li></ul> 
Work Environment: 
<ul><li>While performing the duties of this job, the employee is regularly exposed to heat from the stoves and burners.</li><li>The noise level in the work environment is usually loud.</li><li>While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell.</li><li>The employee frequently is required to walk.</li></ul> 
Preferred: 
<ul><li>At least 3 year of host person experience in a high - volume and/or upscale dining environment.</li><li>High school diploma or equivalent.</li><li>Previous experience working in a similar resort setting</li></ul></div> 
INDFOH</div>

Maitre d'

TechAnax LLC

Company Overview TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domainsAvailability: Immediate Clearance: Ability to obtain and maintain required USDA security credentials Customer: USDA Work Site: On-site support at USDA facilitiesWork Schedule: Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM The Contract Period of Performance:Travel: Minimal/As required Work Level: Tier 2 IT Support Specialist Must be USA Citizen: YesSalary: $54,000-$60,000Position Overview: The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.Must Haves:<ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul>Key Responsibilities:Incident Response &amp; Resolution<ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul>Technical Support &amp; Troubleshooting<ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul>Account &amp; Asset Management<ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul>Customer Service &amp; Communication<ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul>Flexible &amp; Adaptive Support<ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul>Qualifications:<ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul>Preferred Experience:<ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul>About TechAnax:TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.Pay: $54,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Tier 2 IT Support Specialist

Explore 50+ Front desk manager in Washington this August. Find roles across top companies and apply now to boost your career.