assistant manager front office - the willard intercontinental washington

call center representative (12:30pm-9pm) - $20/hr - dc

front desk host (west end location - flexible schedule)

assistant manager front office - the willard intercontinental washington Jobs in Washington

barista - part time

call center representative (12:30pm-9pm) - $20/hr - dc Jobs in Washington

front desk associate

front desk host (west end location - flexible schedule) Jobs in Washington

front desk host west end location flexible schedule

Varnish Lane

<p></p><div><p>Founded in Washington DC, Varnish Lane has grown over the past decade into a beloved community destination known for our clean, waterless nail care services in a warm, home-like atmosphere. Our team is dedicated to elevating the nail care experience through thoughtful hospitality, meticulous cleanliness and a deep commitment to client and team wellbeing. We take pride not only in what we do, but how we make people feel.</p>
<p>We're seeking friendly, customer-focused front desk associates who are passionate about creating the ultimate client experience. This role supports the daily operations of the shop to ensure a welcoming, seamless experience for every guest while upholding our shop standards and overall environment.</p>
<p>We currently have three locations in the DC area: Friendship Heights, West End, and Mt. Vernon Triangle. Most of our team members work at more than one location and are willing to travel between shops. However, if one location is most convenient for you, we take that into consideration when scheduling.</p>
<p>This role requires 1+ years of experience in the field of retail or hospitality (experience at a salon/spa is a bonus!).</p><br>
<p></p><br>
<p><b>Key Responsibilities</b></p><br>
<p><b><i>Customer Care &amp; Hospitality</i></b></p>
<ul><li>Maintain a positive, welcoming and personable disposition when interacting with clients</li><li>
Ability to handle client feedback or issues in real-time with a calm demeanor</li><li>
Assist the shop manager with client feedback follow-up as needed when the manager is not available</li><li>
Helps educate clients on services, upgrades and retail products that enhance their visit.</li><li>
Acts as a brand ambassador, sharing the Varnish Lane story and our commitment to natural, waterless, non-toxic care</li></ul>
<p><b><i>Team Support &amp; Guidance</i></b></p>
<ul><li>While on shift, you are responsible for leading the operational flow of the shop and supporting nail stylists to ensure a smooth, successful shift</li><li>
Ability to multitask and stay calm when things get busy</li><li>
Brings a collaborative attitude and works well within a team</li><li>
Assist the nail stylists with necessary operational flow tasks such as the sterilization of implements, restocking hot towels, etc.</li></ul><br>
<p><br>
<b><i>Operations &amp; Shop Upkeep</i></b></p>
<ul><li>Must be able to master our appointment and POS system</li><li>
Maintains awareness of active promotions, marketing materials, and visual merchandising standards (through company provided announcements) so that you can clearly communicate to clients</li><li>
Consistently upholds Varnish Lane's standards of cleanliness and tidiness through your shift</li></ul>
<p><b><i>What makes you a great fit for Varnish Lane:</i></b></p>
<ul><li>Extremely reliable and punctual. This is a critical component of the role, and we are seeking candidates who are fully confident in their ability to arrive on time for every shift</li><li>
Resourceful problem solver with resilience in navigating day-to-day operational challenges</li><li>
Clear, confident and collaborative communication style (both verbal and written)</li><li>
A desire to work in a space that is warm, fun, supportive and welcoming!</li></ul>
<p><b><i>Perks of being a part of the Varnish Lane family:</i></b></p>
<ul><li>Dedicated HR support and guidance in enrolling for health insurance, vision dental &amp;401k</li><li>
Competitive salary and incentivized bonus structure</li><li>
Discounted services and retail products</li><li>
Positive work environment</li><li>
Potential to grow into a more senior operations role</li></ul></div><p></p>

Front Desk Host (West End Location - Flexible Schedule)

Synergy ECP

<div><div>NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available.</div><div></div><div><br>
As a <b>Front‑End Developer</b>, you will contribute to the design, development, and maintenance of modern, user‑focused web applications that support mission operations. You will build responsive and high‑performance interfaces using React, TypeScript, JavaScript, Node.js, HTML, and CSS, ensuring seamless integration with .NET backend services and AWS‑hosted environments. In this role, you will collaborate closely with UX designers, backend engineers, and product teams to implement clean, maintainable components and deliver intuitive user experiences. You will participate in code reviews, uphold coding standards, troubleshoot UI issues, and support continuous improvements across the application stack. Your technical expertise, problem‑solving skills, and attention to detail will play an important role in delivering secure, scalable, and reliable front‑end solutions for our customers.</div>
<div></div>
<div><b>What you&rsquo;ll do:</b></div>
<ul><li>Build responsive, high performance user interfaces using Node.js, React, JavaScript, TypeScript, HTML, and CSS</li></ul>
<ul><li>Develop modular, maintainable UI components aligned with modern front end engineering practices</li></ul>
<ul><li>Integrate front end applications with backend .NET services using REST APIs, JSON, and XML</li></ul>
<ul><li>Implement client-side state management and optimize rendering for scalable, enterprise-grade applications</li></ul>
<ul><li>Collaborate with UX/UI designers and backend engineers to ensure seamless end-to-end functionality</li></ul>
<ul><li>Participate in code reviews and enforce standards for readability, quality, and maintainability</li></ul>
<ul><li>Use Git and GitLab for version control, branching strategies, and merge request workflows</li></ul>
<ul><li>Ensure front end applications meet accessibility, security, and performance requirements</li></ul>
<ul><li>Troubleshoot and resolve UI issues across environments and browsers</li></ul>
<ul><li>Work within AWS cloud-hosted environments and support deployments as part of the overall delivery team</li></ul>
<div></div>
<div><b>What you&rsquo;ll need:</b></div>
<ul><li>8 years of software engineering experience</li></ul>
<ul><li>3 years of experience developing modern front-end applications using React, Node.js, JavaScript, and TypeScript</li></ul>
<ul><li>Hands-on experience building UI components with HTML, CSS, and responsive design techniques</li></ul>
<ul><li>Experience integrating with REST APIs and working with JSON and XML data formats</li></ul>
<ul><li>Familiarity with Node.js for development tooling, build processes, or backend integration tasks</li></ul>
<ul><li>Proficiency with Git and GitLab for source control, versioning, and collaboration</li></ul>
<ul><li>Ability to work within cloud environments, preferably AWS, as part of a full-stack delivery pipeline</li></ul>
<ul><li>Strong understanding of front-end performance optimization, browser behavior, and debugging</li></ul>
<ul><li>Ability to collaborate with cross-functional teams and communicate technical concepts clearly</li></ul>
<div></div>
<div><b>Bonus points if you have:</b></div>
<ul><li>Experience with YAML and CI/CD pipeline development (GitLab CI preferred)</li></ul>
<ul><li>Exposure to .NET ecosystems and how front-end applications integrate with backend services</li></ul>
<ul><li>Experience with automated testing frameworks for UI (Jest, React Testing Library)</li></ul>
<ul><li>Familiarity with accessibility standards (Section 508, WCAG)</li></ul>
<ul><li>Experience supporting cloud-native architecture in AWS</li></ul>
<div></div>
<div><b>Clearance:</b></div>
<div>Must have an active Top-Secret clearance and be eligible for SCI.</div>
<div></div>
<div><div><b>Security Clearance requirement:</b></div>
<div>Must possess active <b>TS/SCI clearance</b> to be considered for this role.</div>
<div></div>
<div><b>Other Requirements:</b></div>
<div>U.S. Citizenship</div>
<div></div>
<div><b>Compensation Spotlight:</b></div>
<div>For this role, our typical salary range starts at $125,000 and stretches up to $155,000. But here's the deal &ndash; we're not about capping your potential. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. So, if you're one of the rare exceptions to the status quo with the education, experience, and that extra something special, we're not afraid to go above and beyond to secure your talent. Because for us, it's not just about a salary. It's about the complete rewards package, the culture, and the opportunity to make a real impact.</div></div><br>
<div></div>
<div></div><div><b>Taking Care of the People Who Take Care of The Nation</b></div><div></div><div><br>
Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous!</div><div></div><div><br>
Health &amp; Retirement: We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family... both now and in the future. Other health-related benefits include People Partners who will help you navigate both personal and professional worlds, as well as strong wellness related resources offered through our healthcare provider.</div><div></div><div><br>
Education: Individual growth is a priority at NSI/Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all!</div><div></div><div><br>
Work/Life Balance: A healthy work/life balance is essential for building and executing your work effectively at NSI/Synergy ECP, but it&rsquo;s also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 10 paid holidays a year. NSI/Synergy ECP also provides flexible work options that work with your schedule and lifestyle.</div><div></div><div><br>
Philanthropy: With the help of our amazing employees, NSI/Synergy ECP participates annually in building awareness, volunteering and contributing to dozens of organizations. We believe that giving back creates a sense of purpose, engagement, and fulfillment. Have a cause you are passionate about? We bet you'll find others here that care about it just as much!</div><div></div><div><br>
NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.</div></div><div></div>

Senior Front-End Developer

KMRG, LLC

<div><b>Title: </b>IT Help Desk Specialist<br>
<b>Location:</b> Washington, DC<br>
<b>Schedule:</b> Full-time, onsite Monday-Friday<br>
<b>Salary: </b>$108,000 - $125,000<br>
<br>
We are seeking an experienced IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. Your scope of work will include supporting CBO&rsquo;s IT service environment through user support, endpoint operations, access support, technology coordination, and routine service improvements that help agency staff work securely and efficiently.<br>
<br>
This is a full-time opportunity in which we&rsquo;ll provide competitive pay, job stability, and security.<br>
<br>
Apply today!<br>
<br>
<b>RESPONSIBILITIES</b><br>
<i>Support Help Desk &amp; User Support</i><ul><li>
Manage help desk requests through CBO&rsquo;s ticketing system from intake through resolution</li><li>
Support a moderate ticket workload with occasional advanced troubleshooting needs</li><li>
Provide timely technical support to CBO staff for hardware, software, and endpoint issues</li><li>
Troubleshoot mobile device, authentication, connectivity, and secure access issues</li><li>
Guide users on equipment, collaboration tools, cloud services, and self-service resources</li><li>
Deliver clear ticket updates, resolution notes, and user communications through approved channels</li><li>
Respond to assigned daily office technology support needs</li><li>
Assist with conference room technology support and related user assistance</li></ul><i>
Device Deployment &amp; Endpoint Support</i><ul><li>
Prepare computer equipment for deployment using onboarding and division-specific requirements</li><li>
Image, configure, deploy, validate, and inventory Windows desktops for end users</li><li>
Configure, deploy, validate, and inventory macOS systems for end users</li><li>
Validate deployed devices against approved security baselines and inventory records</li><li>
Install, troubleshoot, maintain, upgrade, and patch employee hardware and software</li><li>
Maintain peripheral components, firmware updates, and approved security configurations</li><li>
Register and configure iOS and Android devices in enterprise MDM platforms</li><li>
Load and verify software packages through approved imaging and patching tools</li><li>
Check configuration baselines through Ivanti EPM, KACE, or equivalent tools</li><li>
Support workstation deployments, refreshes, data migrations, and recovery operations</li></ul><i>
System Administration &amp; Troubleshooting</i><ul><li>
Diagnose MFA failures, identity anomalies, endpoint irregularities, and access issues</li><li>
Resolve network connectivity problems and endpoint performance issues using sound judgment</li><li>
Analyze Windows Event Viewer data to identify errors, patterns, and corrective actions</li><li>
Review macOS Console diagnostics, system logs, and monitoring data to resolve issues</li><li>
Monitor log output to validate image integrity, patch levels, and security compliance</li><li>
Administer Microsoft Entra ID / Active Directory environments with IAM governance</li><li>
Support user account provisioning, group policy adjustments, and identity lifecycle management</li><li>
Manage macOS and iOS enrollment, configuration profiles, FileVault, and authentication integration</li><li>
Apply JAMF and Microsoft Intune for endpoint automation and configuration management</li><li>
Use approved endpoint tools to support automation, policy enforcement, and device management</li></ul><i>
Security &amp; Asset Support</i><ul><li>
Validate image integrity, patch levels, endpoint security policies, and approved configurations</li><li>
Apply information security and information assurance principles in customer support activities</li><li>
Support encryption, data loss prevention, and secure credential handling during support work</li><li>
Assist with patch management and vulnerability remediation cycles across supported endpoints</li><li>
Coordinate remediation of critical and high-severity findings based on Nessus scan results</li><li>
Replace defective or obsolete components and document hardware, software, and asset changes</li><li>
Perform secure drive sanitization and destruction using BitRaser or other approved tools</li><li>
Maintain required documentation and certificates for secure drive destruction activities</li></ul><i>
Documentation &amp; Team Coordination</i><ul><li>
Create SOPs, knowledge base articles, user guides, technical procedures, and automation scripts</li><li>
Document technical procedures in a clear format for users and internal support teams</li><li>
Support Tier I personnel by promoting best practices, reviewing escalations, and resolving issues</li><li>
Coordinate with Service Desk and Network Operations teams on support and escalation needs</li><li>
Partner with Cloud Services, Engineering, Development, and Cybersecurity teams as needed</li><li>
Identify recurring problem trends and recommend practical mitigation strategies</li><li>
Recommend remedial actions such as driver updates, policy changes, or imaging corrections</li><li>
Assist with outages, service disruptions, emergencies, and incident response activities</li></ul><br>
<b>
REQUIRED BACKGROUND
</b><ul><li>Experience with imaging, deployment, configuration management, and security baselines</li><li>
Experience using Ivanti, KACE, Microsoft Intune, JAMF, or similar endpoint tools</li><li>
Experience deploying software, managing devices, enforcing policies, and automating routine tasks</li><li>
Experience supporting AWS-hosted resources, identity services, and hybrid infrastructure integrations</li><li>
Strong understanding of advanced system administration and patch management</li><li>
Strong understanding of baseline configuration and automated imaging processes</li><li>
Strong understanding of cloud and hybrid environment management</li><li>
Strong understanding of Zero Trust security principles</li><li>
Knowledge of organizational security, compliance, and configuration standards</li><li>
Excellent customer service and problem-solving skills</li></ul><br>
<b>
REQUIRED CAPABILITIES</b><ul><li>
Must be able to support macOS and Windows systems in an enterprise environment</li><li>
Ability to manage and troubleshoot Microsoft Entra ID / Active Directory services</li><li>
Ability to support MFA, role-based access controls, and AWS-integrated identity solutions</li><li>
Ability to diagnose authentication, connectivity, and endpoint performance issues</li><li>
Ability to analyze system logs, Windows Event Viewer data, and macOS Console diagnostics</li><li>
Ability to coordinate with Service Desk, Network Operations, and Cybersecurity teams</li><li>
Ability to support timely investigation, escalation, and remediation of technical issues</li><li>
Ability to troubleshoot and improve endpoint deployment workflows</li><li>
Ability to ensure endpoint, user, and network interactions follow security standards</li><li>
Ability to communicate clearly and effectively with users and technical teams</li><li>
Ability to document technical procedures and create user-friendly guides</li><li>
Ability to mentor Level I technicians and strengthen Service Desk capability</li><li>
Ability to prioritize tasks, meet tight deadlines, and remain professional and responsive</li></ul><br>
<b>
LOCATION
</b><ul><li>Washington, DC 20515</li></ul><br>
<b>
TRAVEL</b><ul><li>
Travel may be required</li></ul><br>
<b>
WORK HOURS</b><ul><li>
Monday&ndash;Friday, 40 hours per week</li></ul><br>
<b>
TELEWORK</b><ul><li>
N/A</li></ul><br>
<b>
CLEARANCE</b><ul><li>
U.S. citizenship required as it supports the U.S. federal government
</li></ul><br>
<b>CLIENT</b><ul><li>
 Congressional Budget Office (CBO)</li></ul><br>
<b>
EMPLOYMENT CLASSIFICATION</b><ul><li>
Employment Classification Eligibility &mdash; Exempt
</li></ul><br>
<b><i>******************</i></b><br>
<br>
<b>KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer.</b> All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.<br>
<br>
<b>Other Considerations. </b>Applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.<br>
<p>
</p><p>rNO5p5LJry</p></div>

IT Help Desk Specialist

Syms Strategic Group, LLC (SSG)

<div><b>Syms Strategic Group (SSG) </b>is seeking a talented <b>Senior Systems Engineer (Angular)
</b><br>
<b>Location: </b>Remote<br>
<b>Department: </b>Veterans Affairs (VA)<br>
<b>Type: </b>Full Time<br>
<b>Min. Experience: </b>Experienced<br>
<b>Security Clearance Level: </b>Public Trust<br>
<b>Salary Range: </b>$85,389 - $116,975<br>
<br>
<b>Military Veterans are highly encouraged to apply!</b><br>
<div><div><div><b>
Essential Duties and Responsibilities</b></div></div><br>
<div><ul><li>
Build, support, and migrate a cloud-based Web Dashboard application that processes healthcare Electronic Data Interchange (EDI) transactions</li><li>
Design, build, and maintain Representational State Transfer Application Programming Interfaces (RESTful APIs) in Java and/or NodeJS that retrieve, transform, and serve EDI healthcare records</li><li>
Integrate with internal platform APIs, EDI processing pipelines, and data services to deliver live and historical EDI transaction data reliably and performantly</li><li>
Support and contribute to an Angular-based dashboard front-end &ndash; consuming APIs, building or maintaining components, and ensuring data is surfaced accurately to business and clinical users</li><li>
Collaborate with back-end C#/.Net and AWS data engineers to define clean API contracts and ensure reliable data delivery across services</li><li>
Write clean, testable, well-documented code and participate actively in code review</li><li>
Perform unit and integration testing across back-end services and API layers</li><li>
Support deployment, monitoring, and performance of back-end services in production on AWS</li><li>
Apply and promote best software engineering practices within an Agile framework</li><li>
Use Git and GitHub for version control, branching, pull requests, and collaborative development</li></ul></div><br>
</div>
<div><div><div><b>
Required Skills and Experience</b></div></div><br>
<div><ul><li>
Experience with Java and/or NodeJS back-end integration work and Angular front-end User Interface (UI)</li><li>
An understanding of structured healthcare data</li><li>
Proven experience building back-end services that serve structured EDI or healthcare data to front-end application</li><li>
Hands-on Angular experience with the ability to integrate APIs and contribute to front-end components</li><li>
Strong back-end development experience in Java and JavaScript/TypeScript/NodeJS &ndash; API design, data transformation, error handling, and performance</li><li>
Experience with Angular or another Modern front-end framework</li><li>
Proven ability to build RESTful APIs that consume and transform structured data (XML, JSON)</li><li>
Working knowledge of Angular, including components, services, and API integration</li><li>
Hands-on Cloud (AWS/Azure) experience, including API Gateway, Lambda, S3, CloudWatch, or related services</li><li>
Proficiency with Git/GitHub, including branching strategies, pull requests, and collaborative workflows</li><li>
Experience with unit and integration testing frameworks (JUnit, Jest, or equivalent)</li><li>
Strong communication skills and an ability to work with stakeholders and cross-functional engineers to define and refine API requirements</li><li>
Experience with Agile methodologies (Scrum and Kanban) and JIRA</li><li>
An ability to work independently and as part of a distributed team</li><li>
Strong attention to detail, especially around data accuracy and fidelity for healthcare records</li><li>
An ability to conduct code reviews and provide constructive feedback</li><li>
U.S. Citizenship required for this position.</li></ul></div><br>
<div><div><b>
Professional Certifications</b></div><div> None required</div></div><br>
<div><div><b>
Years of Professional Experience</b></div><div> 8+ years of software development experience with a strong back-end focus (Java and/or NodeJS)<br>
8+ years of experience designing and consuming RESTful APIs in healthcare or enterprise environments</div></div><br>
<div><div><b>
Desired experience</b></div><div> Electronic Data Interchange X.12 (EDI) Medical Claims<ul><li>
X.12 medical claims (837, 834, 277, etc)</li></ul>
Familiarity with web document submission processes<br>
Experience in a high paced DevOps environment<br>
Front-end development experience<br>
Familiarity with healthcare payer/Pharmacy Benefit Manager (PBM) systems, clearinghouses, or pharmacy operations<br>
Knowledge of HIPAA compliance requirements in API and web applications<br>
Familiarity with accessibility standards (Section 508/WCAG 2.1) for government-facing applications<br>
Experience with containerization (Docker, ECS, EKS)<br>
Familiarity with C#/.Net back-end services for cross-team integration touchpoints<br>
Experience working with remote U.S. based teams (Not Offshore teams)</div></div><br>
<div><div><b>
Formal Education</b></div><div> Bachelor&rsquo;s degree in Computer Science, Engineering, or a related technical discipline</div></div><br>
<div><div><b>
Citizenship Requirement</b></div><div><b> U.S. Citizenship required for this specific opportunity</b></div></div><br>
<div><div><b>
Security Clearance Requirements</b></div><div> Must possess or qualify for a Public Trust (MBI)</div></div><br>
<div><div><b>
CRITICAL NOTES:
</b></div><ul><li>SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.</li><li>
Recruiters or Third parties will not be considered.</li><li>
This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.</li><li>
This is a W-2 position
</li><li>All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions</li><li>
As part of our screening process, you will be requested to provide a link to your LinkedIn profile
</li></ul></div><br>
</div><br>
<b><i>U.S Citizenship is required for this specific opportunity</i></b>. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.<br>
<br>
Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.<br>
<p>
</p><p>fET0JxLCGL</p></div>

Full Stack Developer - II

Tempo by Hilton

<div><p>We are pleased to announce a wonderful opportunity for a <b>Front Desk Associate.</b></p><p></p><p><b><br>
What will you be doing most days?</b></p><ul><li>
Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay</li><li>
Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow</li><li>
Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity</li><li>
Anticipate guests needs and go out of your way to maximize the guest experience</li><li>
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests</li></ul><p></p><p><b><br>
What are the requirements for this position?</b></p><ul><li>
You love working with people and will go above and beyond for each guests needs</li><li>
You work well with others and enjoying working and being part of a team</li><li>
You have excellent oral, written, and interpersonal communication skills</li><li>
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests</li></ul><p></p><p><b><br>
Physical Requirements for this Position</b></p><p>
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.</p><p></p><p><b><br>
Travel Requirements
</b></p><p>This position would require little to no travel outside the property and surrounding area.</p><p></p><p><br>
This property is managed by <b>OTO Development.</b></p><p></p><p><b><br>
About OTO Development</b></p><p>
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.</p><p></p><p><br>
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.</p><p></p><p><br>
Our company provides competitive pay and benefit programs,<b> including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.</b></p><p></p><p><b><br>
Position:</b> Front Desk Associate
</p><p><b>Department:</b> Property</p><p><b>
Hourly</b></p><p><b>
Position Reports to:</b> General Manager</p><p></p><p><br>
Revised 5/8/26</p><br>
<br>
Brand: Tempo by Hilton
<br>
Address: 1776 K St NW Washington, DC - 20006
<br>
Property Description: Washington, DC DC1063D Tempo Hilton
<br>
Property Number: DC1063D</div>

Front Desk Associate

West 4th Strategy

<div><p>Help Desk &ndash; Tier I</p><p>
ROLE</p><p>
We need an experienced Help Desk Analyst at the U.S. Securities and Exchange Commission (SEC). The SEC's Division of Corporation Finance reviews public company filings to ensure investors are provided with the material information they need to make informed investment decisions. The Disclosure Review Program (DRP) System &mdash; also known as SWAT (System of Workflow and Activity Tracking) is the cloud-based platform that enables this review work, integrating with EDGAR and other SEC systems to support the review of transactional and annual filings. In this role, you will serve as the primary customer interface for Tier 1 support, managing the SWAT-Help mailbox, triaging and resolving incoming requests, maintaining helpdesk documentation, and delivering structured reporting on incident trends to SEC stakeholders. This is a full-time, remote opportunity. We can offer a competitive salary and a comprehensive benefits package.</p><p></p><p>
RESPONSIBILITIES</p><ul><li><p>
Deliver responsive Tier 1 support as the primary customer interface, managing the SWAT-Help mailbox, triaging incoming requests, and resolving issues at first contact wherever possible.</p></li><li><p>
Meet or exceed all SLAs across all severity levels by maintaining clear escalation paths, documented triage workflows, and real-time visibility into ticket status.</p></li><li><p>
Own all helpdesk Standard Operating Procedures, work instructions, user guides, and reference libraries, with the Operations Lead/Manager authoring and maintaining these artifacts in close collaboration with the project team.</p></li><li><p>
Continuously optimize the knowledge base to keep content accurate, well-structured, and easy to search, reducing repeat ticket volume and empowering users to resolve common issues independently.</p></li><li><p>
Automate routine support interactions, including troubleshooting steps, status update, and user management workflows, to reduce manual effort and increase overall service efficiency.</p></li><li><p>
Provide structured reporting and operational visibility on a quarterly cadence, summarizing incident statistics, outage reports, and trend analysis, delivered to SEC stakeholders.</p></li></ul><p></p><p>
REQUIRED SKILLS/EXPERIENCE</p><ul><li><p>
Troubleshooting: Proficiency in diagnosing software and application errors, operating systems (Windows, Linux), and basic network connectivity.</p></li><li><p>
Incident Management: Experience working within Tier 1 to Tier 3 escalation structures.</p></li><li><p>
Ticketing Systems: Familiarity with incident management platforms like ServiceNow, Jira.</p></li><li><p>
Analytical Thinking: Strong problem-solving skills and the ability to identify the root cause of an issue rather than just treating the symptoms.</p></li><li><p>
Software/Database Knowledge: Understanding of SQL, API basics, HTML/CSS, or various coding languages (like Java) is a major plus for debugging specific software products.</p></li></ul><p></p><p>
DESIRED SKILLS/EXPERIENCE</p><ul><li><p>
AI Experience: Some exposure to AI technologies including GitHub Copilot.</p></li></ul><p></p><p>
REQUIRED EDUCATION / CERTIFICATIONS</p><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Cybersecurity, or a related field</p></li><li><p>
Certifications: CompTIA A+ or HDI Customer Service Representative (CSR) certifications are highly valued for entry to mid-level roles.</p></li></ul><p></p><p>
LOCATION</p><ul><li><p>
Remote (Within eastern time zone)</p></li></ul><p></p><p>
CLEARANCE</p><ul><li><p>
U.S. citizenship is required. Dual citizenship is not permitted on this contract.</p></li><li><p>
Ability to obtain SEC public trust</p></li></ul><p></p><p>
CLIENT</p><ul><li><p>
Securities and Exchange Commission (SEC), Disclosure Review Program (DRP)</p></li></ul><p></p><p>
WORK HOURS</p><ul><li><p>
40 hours per week</p></li><li><p>
8 hours per day</p></li></ul><p></p><p>
EMPLOYMENT CLASSIFICATION</p><ul><li><p>
Employment Classification Eligibility &mdash; W2</p></li></ul><p></p><p>
RELOCATION</p><ul><li><p>
Not eligible for relocation benefits</p></li></ul><p></p><p>
COMPENSATION</p><ul><li><p>
Salary range: $70,000 &ndash; $90,000</p></li><li><p>
Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options</p></li></ul><p></p><p>
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.</p><p></p><p>
Other Considerations: applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.</p><p>
</p><p>4vNyWV0sjV</p></div>

Customer Support Analyst

Highgate

<div>Viceroy Hotels:
<div>
Viceroy Hotels &amp; Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy&rsquo;s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal&rsquo;s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.</div>
Location:
<div></div><div>
Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city&rsquo;s liveliest and artful locations.
</div>Overview:
<div>
The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.</div>
Responsibilities:
<ul><li>Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.</li><li>
Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.</li><li>
Have a thorough knowledge of menus and current specials in applicable outlets.</li><li>
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.</li><li>
Pre-bus all tables removing soiled dishes after each course.</li><li>
Be familiar with the operation of the P.O.S system.</li><li>
Perform cashiering functions by closing checks and preparing end of shift paperwork.</li><li>
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.</li><li>
Ensure that tables and side stands are kept stocked, tidy and clean.</li><li>
Keep all beverages at least &frac34; full (coffee, tea, soda, water, and lemonade).</li><li>
Breakdown trays of soiled dishes and linen in the dishroom according to established standards.</li><li>
Answer the telephone according to standards.</li><li>
Consistently upsell food, beverage and promotional items to guests.</li><li>
Be familiar with fire extinguishers, locations and know how to use them.</li><li>
Receive and deliver food and beverage orders and collect payment.</li><li>
Ensure overall guest satisfaction.</li></ul>
Qualifications:
<ul><li>High School diploma or equivalent and/or experience in a hotel or a related field preferred.</li><li>
Flexible and long hours sometimes required.</li><li>
Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li>
Ability to stand during entire shift.</li><li>
Must be able to maneuver throughout the dining area while carrying full trays of food &amp; beverages.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>
Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>
Attend all hotel required meetings and trainings.</li><li>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</li><li>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</li><li>
Must be able to cross-train in other hotel related areas.</li><li>
Must be able to maintain confidentiality of information.</li><li>
Must be able to show initiative, including anticipating guest or operational needs.</li><li>
Perform other duties as requested by management.</li><li>
Maintain a friendly and warm demeanor at all times.</li></ul></div><p></p>

Restaurant Server

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