sales executive

account manager

administrative assistant

customer service representative Jobs in Riyadh

customer service representative

receptionist

front desk agent

Marriott International

<div>Additional Information 
Job Number25155805 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Desk Agent (Saudi Only)

شركة مسارات الجود للخدمات التجارية

Front Desk and Communication AssistantJob PurposeTo ensure smooth front-desk and office operations, deliver exceptional customer service, and provide essential support for marketing activities&mdash;especially in managing and monitoring social media.Key Responsibilities1. Reception &amp; Office Management<ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Manage incoming phone calls, messages, and office correspondence.</li><li>Maintain office supplies, coordinate with service providers, and support daily operational needs.</li><li>Ensure the reception and office areas are tidy, organized, and welcoming.</li></ul>2. Customer Service<ul><li>Respond to customer inquiries via phone, WhatsApp, email, and social media.</li><li>Handle customer complaints professionally, escalate when necessary, and follow up to ensure resolution.</li><li>Maintain and organize customer interaction records and feedback logs.</li><li>Support communication between customers and internal departments.</li></ul>3. Marketing Support (Social Media Focus)<ul><li>Assist in managing social media content calendars, scheduling, and publishing.</li><li>Monitor social media engagement and campaign performance; report basic insights.</li><li>Help organize promotional materials, events, and marketing activations.</li><li>Coordinate with the marketing team to ensure alignment in messaging and branding.</li></ul>Candidate Profile<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Fluent in English and Arabic (both written and spoken)</li><li>Excellent verbal and written communication skills</li><li>Strong organizational skills and attention to detail</li><li>Confident, proactive, and professional in customer-facing interactions</li><li>Basic understanding of social media platforms (Instagram, TikTok, etc.)</li><li>Proficiency in Microsoft Office and Google Workspace</li><li>Previous experience in customer service, reception, or marketing support is a plus</li></ul>&#1575;&#1604;&#1605;&#1587;&#1605;&#1609; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;: &#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1608; &#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1607;&#1583;&#1601; &#1605;&#1606; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;&#1590;&#1605;&#1575;&#1606; &#1587;&#1610;&#1585; &#1575;&#1604;&#1593;&#1605;&#1604; &#1576;&#1587;&#1604;&#1575;&#1587;&#1577; &#1601;&#1610; &#1605;&#1606;&#1591;&#1602;&#1577; &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1608;&#1575;&#1604;&#1605;&#1603;&#1578;&#1576;&#1548; &#1578;&#1602;&#1583;&#1610;&#1605; &#1582;&#1583;&#1605;&#1577; &#1593;&#1605;&#1604;&#1575;&#1569; &#1605;&#1605;&#1578;&#1575;&#1586;&#1577;&#1548; &#1608;&#1583;&#1593;&#1605; &#1571;&#1606;&#1588;&#1591;&#1577; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602;&#1548; &#1582;&#1575;&#1589;&#1577; &#1575;&#1604;&#1605;&#1578;&#1593;&#1604;&#1602;&#1577; &#1576;&#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610;.&#1575;&#1604;&#1605;&#1607;&#1575;&#1605; &#1608;&#1575;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604;&#1610;&#1575;&#1578;&#1633;. &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1608;&#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1605;&#1603;&#1578;&#1576;<ul><li>&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1575;&#1604;&#1586;&#1608;&#1575;&#1585; &#1576;&#1591;&#1585;&#1610;&#1602;&#1577; &#1605;&#1607;&#1606;&#1610;&#1577; &#1608;&#1608;&#1583;&#1608;&#1583;&#1577;.</li><li>&#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1605;&#1603;&#1575;&#1604;&#1605;&#1575;&#1578; &#1575;&#1604;&#1607;&#1575;&#1578;&#1601;&#1610;&#1577; &#1608;&#1575;&#1604;&#1585;&#1587;&#1575;&#1574;&#1604; &#1608;&#1575;&#1604;&#1605;&#1585;&#1575;&#1587;&#1604;&#1575;&#1578; &#1575;&#1604;&#1605;&#1603;&#1578;&#1576;&#1610;&#1577;.</li><li>&#1605;&#1578;&#1575;&#1576;&#1593;&#1577; &#1605;&#1582;&#1586;&#1608;&#1606; &#1575;&#1604;&#1604;&#1608;&#1575;&#1586;&#1605; &#1575;&#1604;&#1605;&#1603;&#1578;&#1576;&#1610;&#1577; &#1608;&#1575;&#1604;&#1578;&#1606;&#1587;&#1610;&#1602; &#1605;&#1593; &#1605;&#1586;&#1608;&#1583;&#1610; &#1575;&#1604;&#1582;&#1583;&#1605;&#1575;&#1578; &#1608;&#1583;&#1593;&#1605; &#1575;&#1604;&#1593;&#1605;&#1604;&#1610;&#1575;&#1578; &#1575;&#1604;&#1610;&#1608;&#1605;&#1610;&#1577;.</li><li>&#1575;&#1604;&#1581;&#1601;&#1575;&#1592; &#1593;&#1604;&#1609; &#1578;&#1606;&#1592;&#1610;&#1605; &#1608;&#1606;&#1592;&#1575;&#1601;&#1577; &#1605;&#1606;&#1591;&#1602;&#1577; &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1608;&#1575;&#1604;&#1605;&#1603;&#1578;&#1576;.</li></ul>&#1634;. &#1582;&#1583;&#1605;&#1577; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569;<ul><li>&#1575;&#1604;&#1585;&#1583; &#1593;&#1604;&#1609; &#1575;&#1587;&#1578;&#1601;&#1587;&#1575;&#1585;&#1575;&#1578; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1593;&#1576;&#1585; &#1575;&#1604;&#1607;&#1575;&#1578;&#1601;&#1548; &#1608;&#1575;&#1578;&#1587;&#1575;&#1576;&#1548; &#1575;&#1604;&#1576;&#1585;&#1610;&#1583; &#1575;&#1604;&#1573;&#1604;&#1603;&#1578;&#1585;&#1608;&#1606;&#1610;&#1548; &#1608;&#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610;.</li><li>&#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1588;&#1603;&#1575;&#1608;&#1609; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1576;&#1575;&#1581;&#1578;&#1585;&#1575;&#1601;&#1610;&#1577; &#1608;&#1578;&#1581;&#1608;&#1610;&#1604;&#1607;&#1575; &#1604;&#1604;&#1580;&#1607;&#1575;&#1578; &#1575;&#1604;&#1605;&#1606;&#1575;&#1587;&#1576;&#1577; &#1593;&#1606;&#1583; &#1575;&#1604;&#1581;&#1575;&#1580;&#1577;&#1548; &#1608;&#1605;&#1578;&#1575;&#1576;&#1593;&#1577; &#1575;&#1604;&#1581;&#1604;.</li><li>&#1578;&#1606;&#1592;&#1610;&#1605; &#1608;&#1578;&#1581;&#1583;&#1610;&#1579; &#1587;&#1580;&#1604;&#1575;&#1578; &#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1608;&#1575;&#1604;&#1605;&#1604;&#1575;&#1581;&#1592;&#1575;&#1578;.</li><li>&#1583;&#1593;&#1605; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1576;&#1610;&#1606; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1608;&#1575;&#1604;&#1573;&#1583;&#1575;&#1585;&#1575;&#1578; &#1575;&#1604;&#1583;&#1575;&#1582;&#1604;&#1610;&#1577;.</li></ul>&#1635;. &#1583;&#1593;&#1605; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602; (&#1578;&#1585;&#1603;&#1610;&#1586; &#1593;&#1604;&#1609; &#1575;&#1604;&#1587;&#1608;&#1588;&#1610;&#1575;&#1604; &#1605;&#1610;&#1583;&#1610;&#1575;)<ul><li>&#1575;&#1604;&#1605;&#1587;&#1575;&#1593;&#1583;&#1577; &#1601;&#1610; &#1578;&#1606;&#1592;&#1610;&#1605; &#1608;&#1580;&#1583;&#1608;&#1604;&#1577; &#1605;&#1581;&#1578;&#1608;&#1609; &#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610;.</li><li>&#1605;&#1578;&#1575;&#1576;&#1593;&#1577; &#1575;&#1604;&#1578;&#1601;&#1575;&#1593;&#1604; &#1608;&#1575;&#1604;&#1571;&#1583;&#1575;&#1569; &#1608;&#1578;&#1581;&#1590;&#1610;&#1585; &#1578;&#1602;&#1575;&#1585;&#1610;&#1585; &#1605;&#1576;&#1587;&#1591;&#1577; &#1593;&#1606; &#1575;&#1604;&#1581;&#1605;&#1604;&#1575;&#1578;.</li><li>&#1575;&#1604;&#1605;&#1587;&#1575;&#1593;&#1583;&#1577; &#1601;&#1610; &#1578;&#1581;&#1590;&#1610;&#1585; &#1575;&#1604;&#1605;&#1608;&#1575;&#1583; &#1575;&#1604;&#1578;&#1585;&#1608;&#1610;&#1580;&#1610;&#1577; &#1608;&#1578;&#1606;&#1592;&#1610;&#1605; &#1575;&#1604;&#1601;&#1593;&#1575;&#1604;&#1610;&#1575;&#1578; &#1608;&#1575;&#1604;&#1581;&#1605;&#1604;&#1575;&#1578; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602;&#1610;&#1577;.</li><li>&#1575;&#1604;&#1578;&#1606;&#1587;&#1610;&#1602; &#1605;&#1593; &#1601;&#1585;&#1610;&#1602; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602; &#1604;&#1590;&#1605;&#1575;&#1606; &#1575;&#1606;&#1587;&#1580;&#1575;&#1605; &#1575;&#1604;&#1585;&#1587;&#1575;&#1574;&#1604; &#1605;&#1593; &#1607;&#1608;&#1610;&#1577; &#1575;&#1604;&#1593;&#1604;&#1575;&#1605;&#1577; &#1575;&#1604;&#1578;&#1580;&#1575;&#1585;&#1610;&#1577;.</li></ul>&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578; &#1575;&#1604;&#1605;&#1591;&#1604;&#1608;&#1576;&#1577;<ul><li>&#1583;&#1585;&#1580;&#1577; &#1576;&#1603;&#1575;&#1604;&#1608;&#1585;&#1610;&#1608;&#1587; &#1601;&#1610; &#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1571;&#1593;&#1605;&#1575;&#1604; &#1571;&#1608; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602; &#1575;&#1608; &#1578;&#1582;&#1589;&#1589; &#1605;&#1588;&#1575;&#1576;&#1607;</li><li>&#1573;&#1580;&#1575;&#1583;&#1577; &#1575;&#1604;&#1604;&#1594;&#1577; &#1575;&#1604;&#1573;&#1606;&#1580;&#1604;&#1610;&#1586;&#1610;&#1577; &#1608;&#1575;&#1604;&#1593;&#1585;&#1576;&#1610;&#1577; &#1578;&#1581;&#1583;&#1579;&#1611;&#1575; &#1608;&#1603;&#1578;&#1575;&#1576;&#1577;</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1578;&#1608;&#1575;&#1589;&#1604; &#1605;&#1605;&#1578;&#1575;&#1586;&#1577; &#1603;&#1578;&#1575;&#1576;&#1610;&#1611;&#1575; &#1608;&#1588;&#1601;&#1607;&#1610;&#1611;&#1575;</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1578;&#1606;&#1592;&#1610;&#1605; &#1593;&#1575;&#1604;&#1610;&#1577; &#1608;&#1575;&#1606;&#1578;&#1576;&#1575;&#1607; &#1604;&#1604;&#1578;&#1601;&#1575;&#1589;&#1610;&#1604;</li><li>&#1588;&#1582;&#1589;&#1610;&#1577; &#1608;&#1575;&#1579;&#1602;&#1577; &#1608;&#1604;&#1576;&#1602;&#1577; &#1601;&#1610; &#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569;</li><li>&#1601;&#1607;&#1605; &#1580;&#1610;&#1583; &#1604;&#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610; (&#1573;&#1606;&#1587;&#1578;&#1594;&#1585;&#1575;&#1605;&#1548; &#1578;&#1610;&#1603; &#1578;&#1608;&#1603;&#1548; &#1573;&#1604;&#1582;)</li><li>&#1573;&#1578;&#1602;&#1575;&#1606; &#1575;&#1587;&#1578;&#1582;&#1583;&#1575;&#1605; &#1576;&#1585;&#1575;&#1605;&#1580; Microsoft Office &#1608;Google Workspace</li><li>&#1610;&#1601;&#1590;&#1604; &#1608;&#1580;&#1608;&#1583; &#1582;&#1576;&#1585;&#1577; &#1587;&#1575;&#1576;&#1602;&#1577; &#1601;&#1610; &#1582;&#1583;&#1605;&#1577; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1571;&#1608; &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1571;&#1608; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602;</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1587;&#1572;&#1575;&#1604; (&#1571;&#1587;&#1574;&#1604;&#1577;) &#1591;&#1604;&#1576; &#1575;&#1604;&#1578;&#1602;&#1583;&#1605;:<ul><li>Rate your English skills 1-10</li><li>Rate your Excel skills 1-10</li><li>Do you have marketing/social media experience?</li></ul>

Front Desk and Communication Assistant

JLL supports the Whole You, personally and professionally.
 
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
 
About JLL
 We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
 Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
 
Role
 We are seeking an experienced, dynamic professional to lead our front desk operations and serve as the senior point of contact for clients and visitors. This leadership role requires someone with proven supervisory experience who can mentor junior staff while delivering exceptional customer service.
 
Key ResponsibilitiesTeam Leadership & Training
 Supervise and mentor reception team members
 Conduct training sessions on customer service standards and procedures
 Create work schedules and manage coverage requirements
 Evaluate team performance and provide coaching
 Advanced Front Desk Operations
 Oversee visitor management systems and security protocols
 Handle escalated customer service issues and complaints
 Manage VIP and executive-level visitor experiences
 Coordinate with building management on operational improvements
 Meeting & Event Coordination
 Oversee complex conference room scheduling and event planning
 Manage large-scale meeting setups and catering coordination
 Liaise with external vendors and service providers
 Ensure seamless execution of corporate events and functions
 Administrative Leadership
 Develop and maintain standard operating procedures (SOPs)
 Manage reception budget and vendor relationships
 Generate reports on visitor metrics and service performance
 Coordinate with IT, facilities, and security teams on projects
 Quality Assurance
 Monitor service delivery standards across all reception functions
 Implement process improvements and efficiency measures
 Conduct regular audits of reception areas and procedures
 Ensure compliance with company policies and security requirements
 
RequirementsExperience: Minimum 5-7 years progressive experience in reception, hospitality, or customer service roles with 2+ years in supervisory capacity
 
Skills: 
Proven leadership and team management abilities
 Advanced communication and presentation skills
 Strong problem-solving and decision-making capabilities
 Proficiency in scheduling software and office management systems
 Budget management and vendor negotiation experience
 Exceptional organizational and multitasking abilities
 
Competencies: 
Strategic thinking and process improvement mindset
 Emotional intelligence and conflict resolution expertise
 Mentoring and staff development skills
 Executive-level relationship management
 Change management and adaptability
 Lead our reception team in delivering world-class service while driving operational excellence and team development.
 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
 
Personalized benefits that support personal well-being and growth:
 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
 
About JLL –
 
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
 
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Lead Receptionist/FC

Crowne Plaza Hotel

<div>As a Receptionist at Crowne Plaza Riyadh RDC Hotel &amp; Convention Center, part of the IHG Hotels &amp; Resorts family, you&rsquo;ll be the welcoming face of our hotel and the first point of contact for our guests. Whether it&rsquo;s checking in a business traveller after a long flight, helping a family get settled for their holiday, or offering a warm goodbye &ndash; you&rsquo;ll make each moment matter.

Every day is a chance to make someone&rsquo;s stay unforgettable. You&rsquo;ll support the front office operations, handle guest requests with confidence, and ensure every guest feels truly cared for &ndash; the IHG way.
Key responsibilities:

Greet guests with warmth, professionalism, and genuine hospitality.

Handle check-in and check-out procedures efficiently, using our property management system.

Provide guests with accurate information about the hotel, local area, and services.

Respond promptly to guest inquiries, requests, and complaints &ndash; resolving issues with empathy and a can-do attitude.

Maintain accurate guest records and process payments securely.

Coordinate with housekeeping and other departments to ensure smooth guest experiences.

Uphold IHG brand standards and local operating procedures at all times.

Promote IHG Rewards and other hotel services to enhance the guest experience.
What we need from you:

Previous experience in a front office, customer service, or hospitality role is a plus &ndash; but not essential.

A positive, proactive attitude and excellent communication skills.

Confident using computers and hotel systems (training will be provided).

Ability to stay calm under pressure and handle busy periods with grace.

Flexibility to work shifts including evenings, weekends, and holidays.

A passion for hospitality and creating memorable guest moments.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Receptionist

Confidential Government

<div>
 
 About the Role:
 
 
 We are looking for an experienced and dynamic Receptionist Supervisor to lead our front office team. In this pivotal role, you will be more than a supervisor; you will be the standard-bearer for our company's first impression. You are responsible for ensuring the seamless delivery of all reception and administrative services, mentoring a team of receptionists, and optimizing front desk operations to reflect our commitment to excellence and professionalism.
 
 
 
 
 
 Key Responsibilities:
 
 
 Team Leadership &amp; Front Office Management:
 
 
 &bull; Supervise, train, and mentor a team of receptionists, fostering a positive and high-performing work environment.
 
 
 &bull; Manage front desk schedules, assign daily tasks, and ensure adequate coverage at all times.
 
 
 &bull; Conduct regular performance reviews and provide constructive feedback and coaching.
 
 
 &bull; Serve as the primary point of escalation for complex client inquiries or issues, resolving them promptly and professionally.
 
 
 Operational Excellence &amp; Process Improvement:
 
 
 &bull; Develop, implement, and enforce front office policies, procedures, and service standards.
 
 
 &bull; Oversee the maintenance and organization of the reception area, conference rooms, and common spaces.
 
 
 &bull; Manage inventory of office supplies, place orders, and build relationships with vendors to ensure cost-effectiveness.
 
 
 &bull; Analyze front desk workflows and identify opportunities for improved efficiency and enhanced guest experience.
 
 
 Administrative Oversight &amp; Coordination:
 
 
 &bull; Oversee the accurate management of all incoming and outgoing mail, packages, and deliveries.
 
 
 &bull; Ensure the phone system is managed effectively, and call handling protocols are consistently followed.
 
 
 &bull; Coordinate with IT for the maintenance of front office equipment (printers, phones, etc.).
 
 
 &bull; Assist in the planning and execution of company events and meetings as required.
 
 
 Reporting &amp; Compliance:
 
 
 &bull; Monitor and report on key front office metrics (e.g., call volume, guest traffic, supply costs).
 
 
 &bull; Ensure all security and safety procedures at the front desk are strictly adhered to by the team.
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 Required:
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration or related field preferred.
 
 
 &bull; Minimum of 5 years of experience in a receptionist or front office role, with at least 1-2 years in a supervisory or team lead capacity.
 
 
 &bull; Proven leadership skills with the ability to motivate and develop a team.
 
 
 &bull; Exceptional interpersonal, verbal, and written communication skills.
 
 
 &bull; Proficiency in Microsoft Office Suite and office management software.
 
 
 &bull; Strong problem-solving and conflict-resolution abilities.
 
 
 &bull; Excellent organizational and time-management skills, with a keen attention to detail.
 
 
 &bull; Experience in vendor management and budget tracking.
 
 
 &bull; A proactive, resourceful, and professional demeanor.
 
 
 
</div>

Receptionist Supervisor

Aqua-Tots Saudi Arabia

<div>
 
 Job Summary
 
 
 
 The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools&rsquo; Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.
 
 
 
 Position Type
 
 
 
 <ul>
 <li>
 Full-time position
 </li>
 <li>
 5 working days per week (schedule may vary based on the season)
 </li>
 <li>
 Working hours: 1:00 PM &ndash; 9:00 PM
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Lead &amp; Manage the Front Desk Team
 
 
 
 <ul>
 <li>
 Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage.
 </li>
 <li>
 Coach, mentor, and review performance while providing timely feedback.
 </li>
 <li>
 Build a collaborative team environment and promote the Aqua-Tots culture.
 </li>
 <li>
 Assist in planning and hosting monthly in-service meetings.
 
 
 </li>
 </ul>
 
 Drive Customer Experience &amp; Sales
 
 
 
 <ul>
 <li>
 Create a welcoming and engaging Aqua-Tots experience.
 </li>
 <li>
 Educate families about the swim journey and sell swim lesson packages.
 </li>
 <li>
 Resolve customer issues in coordination with the General Manager.
 
 
 </li>
 </ul>
 
 Lead Management &amp; Technology Systems
 
 
 
 <ul>
 <li>
 Manage the Front Desk staff in tracking and converting leads.
 </li>
 <li>
 Ensure accuracy and cleanliness of Pike13 profiles and customer plans.
 </li>
 <li>
 Maintain excellent customer experience with all technology platforms.
 
 
 </li>
 </ul>
 
 Uphold Safety, Facility &amp; Inventory Standards
 
 
 
 <ul>
 <li>
 Ensure the school&rsquo;s safety and maintain brand-standard appearance inside and outside the facility.
 </li>
 <li>
 Manage inventories for customers, staff, and facility needs.
 
 
 </li>
 </ul>
 
 Reporting &amp; Goal Execution
 
 
 
 <ul>
 <li>
 Implement and achieve sales goals.
 </li>
 <li>
 Own and monitor school revenue targets.
 </li>
 <li>
 Analyze and present reports to support management decisions.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Minimum of one year of experience in sales, customer service, or a leadership role.
 </li>
 </ul>
</div>

Office Manager

<div>Additional Information 
Job Number25150740 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Night Manager

Explore 138+ Front desk agent in Riyadh this October. Find roles across top companies and apply now to boost your career.