customer service representative Jobs in Riyadh

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receptionist

front desk agent

Rotana Hotels

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

IntercityHotel Riyadh

Position SummaryThe Reservation Agent is responsible for handling all reservation inquiries, ensuring accurate and efficient bookings, maximizing room revenue, and delivering exceptional guest service. The role requires strong communication skills, accuracy, and the ability to work in a fast-paced hotel environment.Key Responsibilities1. Reservation Handling<ul><li>Respond to all reservation inquiries via phone, email, WhatsApp, OTA extranets, and walk-ins.</li><li>Process individual and group reservations accurately and efficiently.</li><li>Enter reservations correctly in the PMS (Opera).</li><li>Confirm bookings and send confirmation letters or emails.</li><li>Ensure all guest details, billing instructions, and special requests are recorded properly.</li></ul>2. Revenue &amp; Sales Support<ul><li>Upsell room categories and promote hotel facilities to maximize revenue.</li><li>Follow rate structures, corporate agreements, FIT/wholesaler rates, and promotions.</li><li>Ensure rates and availability are accurately displayed across all channels.</li><li>Assist the Revenue Manager in monitoring pick-up, pace, and forecast when requested.</li></ul>3. Guest Service &amp; Communication<ul><li>Offer prompt, polite, and helpful service to all guests.</li><li>Provide accurate information about room types, facilities, promotions, and hotel services.</li><li>Assist repeat guests and VIPs with personalized booking arrangements.</li><li>Handle complaints or booking issues and escalate when necessary.</li></ul>4. Coordination &amp; Administration<ul><li>Work closely with Front Office, Housekeeping, Sales, and Revenue teams.</li><li>Maintain updated records of daily bookings, cancellations, and modifications.</li><li>Ensure proper filing and documentation of guest correspondence.</li><li>Prepare daily reservation reports and forecasts when required.</li></ul>5. System &amp; Channel Management<ul><li>Ensure Opera reservations are accurate and complete.</li><li>Monitor channel manager (if applicable) to ensure parity across OTAs.</li><li>Update booking restrictions, blackout dates, and special offers (under supervision).</li><li>Ensure overbooking levels are managed correctly to avoid guest dissatisfaction.</li></ul>Requirements<ul><li>Prior experience as a Reservation Agent or in Front Office operations is an advantage.</li><li>Strong verbal and written communication in English; Arabic is a plus.</li><li>Excellent telephone etiquette and guest service skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask and work under pressure.</li><li>Knowledge of Opera PMS, OTA extranets, and basic revenue concepts is preferred.</li><li>Computer skills: MS Office, email, and reservation systems.</li></ul>Competencies<ul><li>Customer Service Orientation</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li><li>Sales Mindset &amp; Upselling Skills</li><li>Professionalism &amp; Grooming</li></ul>Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Are you a Saudi National?</li></ul>Experience:<ul><li>Hotels: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Expected Start Date: 20/01/2026

Hotel Reservation Agent

Stella Stays

About the role:Stella Stays is seeking a highly motivated and customer-focused individual to join our team. The ideal candidate will be responsible for delivering a world-class hospitality experience to guests, executing front desk operations, and collaborating with both on-site and headquarters teams to efficiently resolve any issues that may arise. This role requires a commitment to providing outstanding customer service, problem-solving skills, and the ability to work efficiently in a fast-paced environment.At Stella Stays, you will:<ul><li>Greet and assist guests throughout the booking process with personalized service.</li><li>Represent Stella Stays, leaving a memorable first impression on guests and partners alike.</li><li>Register guests and guide them through digital check-in/check-out procedures for a seamless experience.</li><li>Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.</li><li>Responsively address and resolve guest issues in a positive and timely manner.</li><li>Support the guest experience and Reservations team with on ground assistance while maintaining a positive company culture.</li><li>Train and support new team members.</li><li>Prepare the training manuals and Sops for the team</li><li>Coordinate and facilitate community meetings to encourage engagement and collaboration.</li><li>Acquire comprehensive knowledge of all buildings and units within your purview.</li><li>Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.</li><li>Foster relationships with building staff, vendors, and cross-functional teams.</li><li>Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.</li><li>&#8203;Effectively manage inventory, supplies, and equipment to support operations.</li></ul>Requirements<ul><li>High school diploma or equivalent, with further education in hospitality or customer service preferred.</li><li>Proven customer service experience in a similar role, with a strong focus on delivering excellent customer service.</li><li>Excellent communication skills, both written and verbal, and the ability to communicate effectively with guests from diverse backgrounds.</li><li>Focusing mainly on English and Arabic</li><li>Strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays, as required.</li><li>Basic computer skills, including proficiency with Microsoft Office and property management systems.</li><li>&#8203;Passion for the hospitality industry and a desire to grow and develop professionally.</li></ul>If you're ready to dive into a high-paced, high-growth environment, we'd love to hear from you. Apply now and become a part of our mission to revolutionize the hospitality industry Globally.Job Type: Full-time

Hotel Receptionist

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
<h3 class="jobSectionHeader">Purpose
</h3><h3 class="jobSectionHeader">Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons&rsquo; policies.
</h3><h3 class="jobSectionHeader">Main Tasks and Responsibilities
</h3><ul><li><h3 class="jobSectionHeader">The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
</h3></li><li><h3 class="jobSectionHeader">The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
</h3></li><li><h3 class="jobSectionHeader">The ability to handle a multitude of keys.
</h3></li><li><h3 class="jobSectionHeader">The ability to quote and be familiar with room and rate availability for current and future dates.
</h3></li><li><h3 class="jobSectionHeader">The ability to accept reservations, changes and cancellations in the absence of reservations staff.
</h3></li><li><h3 class="jobSectionHeader">The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
</h3></li><li><h3 class="jobSectionHeader">The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
</h3></li><li><h3 class="jobSectionHeader">The ability to handle guest problems or complaints.
</h3></li><li><h3 class="jobSectionHeader">The ability to utilize the computer system in running daily reports and in blocking special requests.
</h3></li><li><h3 class="jobSectionHeader">The ability to keep all support departments informed of necessary information or requests.
</h3></li><li><h3 class="jobSectionHeader">The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
</h3></li><li><h3 class="jobSectionHeader">The ability to complete key packets and vouchers, and to modify registration cards.
</h3></li><li><h3 class="jobSectionHeader">The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
</h3></li><li><h3 class="jobSectionHeader">The ability to maintain a balanced bank assigned to you from the hotel.
</h3></li><li><h3 class="jobSectionHeader">The ability to reconcile all transactions at the close of the shift and to cash out.
</h3></li><li><h3 class="jobSectionHeader">The ability to recite hours of operation of all hotel facilities and special service codes.
</h3></li><li><h3 class="jobSectionHeader">The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
</h3></li><li><h3 class="jobSectionHeader">The ability to handle hotel emergency procedures and situations with maturity and professionalism.
</h3></li><li><h3 class="jobSectionHeader">The ability to perform as night receptionist and assist with the night audit procedures.
</h3></li><li><h3 class="jobSectionHeader">The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
</h3></li></ul><h3 class="jobSectionHeader">Confidentiality
</h3><ul><li><h3 class="jobSectionHeader">Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details</h3></li></ul></div>

Front Desk Receptionist

Aqua-Tots Saudi Arabia

<div>
 
 Job Summary
 
 
 
 The Receptionist &amp; Sales Coordinator is responsible for providing exceptional
 
 
 customer service to all clients and visitors while supporting sales activities
 
 
 related to memberships and renewals. This role ensures a professional,
 
 
 welcoming front desk experience and contributes to achieving the center&rsquo;s
 
 
 enrollment and retention goals.
 
 
 
 POSITION TYPE
 
 
 
 Full-time position (5 days per week).
 
 
 Fixed day off: Friday.
 
 
 Second day off: One weekday (as assigned).
 
 
 Working hours: 1:00 PM &ndash;9:00 PM.
 
 
 Summer flexibility: Working hours may vary based on seasonal demand.
 
 
 
 REPORT TO:
 
 Office Manager
 
 
 
 Front Desk Duties
 
 
 
 <ul>
 <li>
 Greet and welcome all visitors, parents, and members with a friendly and professional attitude.
 </li>
 <li>
 Answer incoming calls and respond to customer inquiries promptly and accurately.
 </li>
 <li>
 Direct calls and messages to the appropriate staff or department.
 </li>
 <li>
 Maintain a clean, organized, and welcoming front desk area at all times.
 </li>
 <li>
 Manage class schedules, attendance updates, and appointment confirmations.
 </li>
 <li>
 Handle daily administrative tasks such as filing, data entry, and preparing basic reports.
 </li>
 <li>
 Coordinate with instructors and operations staff to ensure smooth daily operations.
 
 
 </li>
 </ul>
 
 Sales &amp; Customer Service
 
 
 
 <ul>
 <li>
 Promote and sell memberships, packages, and renewals to new and existing clients.
 </li>
 <li>
 Provide information about available programs, pricing, promotions, and class schedules.
 </li>
 <li>
 Follow up with potential leads and assist walk-in customers to convert inquiries into enrollments.
 </li>
 <li>
 Track and record customer payments, receipts, and sales transactions accurately.
 </li>
 <li>
 Maintain updated customer records in the system.
 </li>
 <li>
 Support marketing campaigns and in-center promotions to drive sales and customer retention.
 </li>
 <li>
 Handle customer feedback and escalate concerns to the Center Manager when necessary.
 
 
 </li>
 </ul>
 
 Administrative &amp; Coordination Support
 
 
 
 <ul>
 <li>
 Manage incoming and outgoing mail, deliveries, and correspondence.
 </li>
 <li>
 Maintain inventory of front desk materials, forms, and promotional brochures.
 </li>
 <li>
 Assist with preparing simple weekly reports on enrollments, renewals, and inquiries.
 </li>
 <li>
 Uphold confidentiality and follow company policies and procedures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (Diploma or Bachelor&rsquo;s degree preferred).
 </li>
 <li>
 1&ndash;2 years of experience in customer service, reception, and sales.
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 Strong interpersonal skills and a positive, service-oriented attitude.
 </li>
 <li>
 Ability to multitask, prioritize, and stay organized in a fast-paced environment.
 </li>
 <li>
 Proficiency in using computer systems.
 </li>
 <li>
 Professional appearance and behavior appropriate for a client-facing position.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Annual salary increase based on performance.
 
 
 Biannual performance bonus (twice per year).
 
 
 Performance-based incentives and sales commissions.
 
 
 Supportive, family-oriented, and team-driven work environment.
 
 
 Training and development opportunities.
 
 
 Potential for career growth within the organization.
</div>

Receptionist & Sales Coordinator

Confidential

<div>
 
 
 Overview
 
 
 
 
 
 
 We are seeking a professional and well-organized
 
 Front Desk Receptionist
 
 to be the first point of contact for our organization. This role will combine front desk management with administrative and office coordination duties, ensuring smooth day-to-day operations while maintaining a welcoming and professional environment for visitors and staff. The position also involves supporting internal communications and assisting with HR-related projects.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Reception Management
 
 
 <ul>
 <li>
 Maintain the reception area to a high professional standard, ensuring it is clean, organized, and welcoming.
 </li>
 <li>
 Answer, screen, and forward calls/messages promptly and professionally.
 </li>
 <li>
 Greet and assist visitors in a courteous and polite manner.
 </li>
 <li>
 Manage incoming and outgoing post, courier deliveries, and collections.
 </li>
 <li>
 Report any maintenance issues to the appropriate department.
 </li>
 <li>
 Coordinate coverage for reception when needed.
 </li>
 </ul>
 
 
 
 
 
 Administrative Support
 
 
 <ul>
 <li>
 Monitor and replenish office supplies, including stationery, refreshments, and other essentials.
 </li>
 <li>
 Manage and implement the internal event calendar, from small initiatives to larger engagement activities.
 </li>
 <li>
 Update office communication boards or digital displays with relevant information.
 </li>
 <li>
 Oversee meeting room booking systems and ensure rooms are well-maintained.
 </li>
 <li>
 Provide general administrative assistance to various departments as required.
 </li>
 </ul>
 
 
 
 
 
 Internal Communications &amp; HR Support
 
 
 <ul>
 <li>
 Manage internal HR communications via company channels such as internal messaging platforms or notice boards.
 </li>
 <li>
 Assist with HR projects and ad-hoc administrative tasks.
 </li>
 <li>
 Support engagement initiatives and internal campaigns.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum of secondary education.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 At least
 
 1 year of experience
 
 in a similar front-desk, administrative, or office coordination role.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge
 
 
 <ul>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent interpersonal skills with the ability to interact at all organizational levels.
 </li>
 <li>
 Highly organized with strong coordination abilities.
 </li>
 <li>
 Ability to prioritize tasks and manage time effectively.
 </li>
 <li>
 Basic social media and internal communication platform skills.
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 Professional appearance and demeanor.
 </li>
 <li>
 Friendly, approachable, and customer-service-oriented.
 </li>
 <li>
 Flexible, proactive, and adaptable in a fast-paced environment.
 </li>
 <li>
 Collaborative team player with a can-do attitude.
 </li>
 <li>
 Ability to remain calm and efficient under pressure.
 </li>
 </ul>
 
 
</div>

VIP Receptionist

Confidential Government

<div>
 
 About the Role:
 
 
 We are looking for a dedicated Specialist - Administrative Services to be the first point of contact for our team and visitors. This role is more than just answering phones; it&rsquo;s about creating a positive and professional first impression, providing seamless administrative support, and ensuring the smooth day-to-day operation of our office.
 
 
 
 
 
 Key Responsibilities:
 
 
 Front Office &amp; Visitor Experience:
 
 
 &bull; Greet all visitors, clients, and vendors with a warm and professional demeanor.
 
 
 &bull; Manage a multi-line phone system, expertly screening, answering, and directing calls.
 
 
 &bull; Maintain a tidy, welcoming, and well-stocked reception and lobby area.
 
 
 Administrative &amp; Operational Support:
 
 
 &bull; Handle all incoming and outgoing mail, packages, and courier services.
 
 
 &bull; Perform essential clerical duties, including filing, photocopying, and scanning.
 
 
 &bull; Manage office supply inventory for the front desk and place orders as needed.
 
 
 &bull; Schedule meetings and coordinate the booking of common meeting rooms.
 
 
 Coordination &amp; Communication:
 
 
 &bull; Act as a central hub for information, effectively directing internal and external inquiries.
 
 
 &bull; Provide support for company events, meetings, and team travel arrangements.
 
 
 &bull; Collaborate with various departments to provide comprehensive administrative support.
 
 
 Security &amp; Safety:
 
 
 &bull; Monitor visitor access in accordance with security protocols.
 
 
 &bull; Issue visitor badges and maintain an accurate and secure log of all guests.
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 &bull; High school diploma; additional certification in Office Management or a related field is a plus.
 
 
 &bull; Proven experience as a Receptionist, Front Desk Representative, or similar role (3 years and above).
 
 
 &bull; Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
 
 
 &bull; Excellent verbal and written communication skills.
 
 
 &bull; Strong organizational skills with the ability to prioritize multiple tasks seamlessly.
 
 
 &bull; Professional appearance and a positive, customer-oriented attitude.
 
 
 &bull; Experience with office equipment (e.g., printers, fax machines, phone systems).
 
 
 &bull; A proactive and resourceful approach to problem-solving.
 
 
 
</div>

Receptionist

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