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airport services agent - riyadh

front desk agent

Rotana Hotels

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

VOCO

<div>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there&rsquo;s countless opportunities at your fingertips.
We&rsquo;re growing; grow with us.
Exceptional design meets contemporary comfort at voco&reg; Riyadh . We&rsquo;re on King Fahad Road at the heart of the city&rsquo;s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.
Responsibilities:
<ul><li>Perform all check-in and check-out tasks</li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify their credit card data</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to clients&rsquo; complaints in a timely and professional manner</li>
<li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li>
<li>Upsell additional facilities and services, when appropriate</li>
<li>Maintain updated records of bookings and payments</li>
</ul>Requirements and skills:
<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li>
<li>Experience with hotel reservations software.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
<li>Degree in hotel management is a plus</li>
<li>This is position is for Saudi Nationals Only</li>
</ul>In return for your hard work, you can look forward to a competitive salary and benefits package &ndash; including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the VOCO Hotels &amp; Resorts brand belongs to the IHG&reg; family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to VOCO and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.
You must meet the legal requirements to work in Kingdom of Saudi Arabia.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Agent - voco® Riyadh

Four Seasons Hotels & Resorts, Saudi Arabia

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
 
 
 
 Purpose
 
 
 
 Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 Main Tasks And Responsibilities
 
 
 
 <ul>
 <li>
 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to handle a multitude of keys.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
 </li>
 <li>
 The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
 </li>
 <li>
 The ability to handle guest problems or complaints.
 </li>
 <li>
 The ability to utilize the computer system in running daily reports and in blocking special requests.
 </li>
 <li>
 The ability to keep all support departments informed of necessary information or requests.
 </li>
 <li>
 The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
 </li>
 <li>
 The ability to complete key packets and vouchers, and to modify registration cards.
 </li>
 <li>
 The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
 </li>
 <li>
 The ability to maintain a balanced bank assigned to you from the hotel.
 </li>
 <li>
 The ability to reconcile all transactions at the close of the shift and to cash out.
 </li>
 <li>
 The ability to recite hours of operation of all hotel facilities and special service codes.
 </li>
 <li>
 The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
 </li>
 <li>
 The ability to handle hotel emergency procedures and situations with maturity and professionalism.
 </li>
 <li>
 The ability to perform as night receptionist and assist with the night audit procedures.
 </li>
 <li>
 The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 
 <ul>
 <li>
 Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details
 </li>
 </ul>
</div>

Front Desk Receptionist

Marriott International

<div>Additional Information 
Job Number25195175 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

AsstMgr-Front Desk ( Saudi Only )

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
We are seeking an enthusiastic and responsible Recreation Agent / Safari Driver to join our dynamic team at Nofa Riyadh, A Radisson Collection Resort. The ideal candidate will have excellent communication skills, a passion for guest service, and a genuine interest in creating memorable experiences for our guests.
This role combines guest interaction, safari driving, and support in our recreation and entertainment facilities. Training will be provided on the safari experience and animal information.<div>
Key Responsibilities 
<ul><li>Drive guests safely on safari tours within the resort, offering engaging and informative commentary on the various animals and surroundings (training provided).</li><li>Provide outstanding guest service at all times, ensuring a safe, enjoyable, and memorable experience.</li><li>Support the Recreation and Entertainment Centre, assisting at the front desk, bowling alley, and cinema.</li><li>Handle guest inquiries confidently and professionally via phone, e-mail, and face-to-face interactions.</li><li>Perform basic administrative and computer-related tasks as required (booking entries, reports, etc.).</li><li>Maintain cleanliness, organization, and safety in all assigned areas.</li><li>Collaborate effectively with colleagues across departments, fostering a positive and supportive work environment.</li><li>Demonstrate flexibility with scheduling, primarily working morning shifts but adapting to later shifts when business needs arise.</li></ul></div> 
Qualifications<ul><li> 
Fluent in English (verbal and written); Arabic is an advantage but not required.</li><li>Computer literate and comfortable using basic office software.</li><li>Confident communication and interpersonal skills, with the ability to engage guests from diverse backgrounds.</li></ul></div>

Entertainment Center agent / safari driver

Huda Vision

Job Title: Front Desk Receptionist (Saudi National Female)Location: Riyadh, Saudi ArabiaJob Type: Full-time Salary: 6,000 SAR (Total Package)Nationality: Saudi National (Required)About the RoleWe are seeking a bright, articulate, and professionally presented Receptionist to join our team in Riyadh. As the first point of contact for our company, you will play a crucial role in representing our brand. We are looking for someone with a sharp mind (&quot;smart&quot;), fluent English skills, and an impeccable professional image to manage our front desk and assist with administrative tasks.Key Responsibilities<ul><li>Front Desk Management: Warmly welcome guests, clients, and visitors with a professional and friendly demeanor.</li><li>Communication: Manage incoming calls and emails with fluency in both English and Arabic, handling inquiries efficiently.</li><li>Image &amp; Standards: Maintain the reception area to a high standard of tidiness and elegance, serving as the &quot;face&quot; of the company.</li><li>Administrative Support: Assist the management team with scheduling, data entry, filing, and other administrative duties as required.</li><li>Visitor Coordination: Manage meeting and travel room bookings and coordinate hospitality for guests.</li><li>Security: Follow safety procedures and control access via the reception desk (monitor logbooks, issue visitor badges).</li></ul>Requirements &amp; Qualifications<ul><li>Nationality: Must be a Female Saudi National.</li><li>Language Skills: Fluent English (spoken and written) is mandatory. Excellent Arabic skills are also required.</li><li>Appearance: Must possess a polished, well-groomed, and professional appearance suitable for a high-profile corporate environment.</li><li>Education: High School Diploma required; a Bachelor&rsquo;s degree is a plus.</li><li>Skills:</li><li>High emotional intelligence and excellent interpersonal skills.</li><li>Tech-savvy (Proficient in Microsoft Office: Word, Excel, Outlook).</li><li>Smart, quick learner with the ability to multitask in a fast-paced environment.</li><li>Experience: 1&ndash;3 years of experience in a similar role or customer service is preferred, but we are open to fresh graduates with the right attitude and look.</li></ul>Job Type: Full-timePay: &#65020;5,500.00 - &#65020;6,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Front Desk Receptionist- (Female Saudi National with Fluent English)

Confidential

<div>
 
 
 Overview
 
 
 
 
 
 
 We are seeking a professional and well-organized
 
 Front Desk Receptionist
 
 to be the first point of contact for our organization. This role will combine front desk management with administrative and office coordination duties, ensuring smooth day-to-day operations while maintaining a welcoming and professional environment for visitors and staff. The position also involves supporting internal communications and assisting with HR-related projects.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Reception Management
 
 
 <ul>
 <li>
 Maintain the reception area to a high professional standard, ensuring it is clean, organized, and welcoming.
 </li>
 <li>
 Answer, screen, and forward calls/messages promptly and professionally.
 </li>
 <li>
 Greet and assist visitors in a courteous and polite manner.
 </li>
 <li>
 Manage incoming and outgoing post, courier deliveries, and collections.
 </li>
 <li>
 Report any maintenance issues to the appropriate department.
 </li>
 <li>
 Coordinate coverage for reception when needed.
 </li>
 </ul>
 
 
 
 
 
 Administrative Support
 
 
 <ul>
 <li>
 Monitor and replenish office supplies, including stationery, refreshments, and other essentials.
 </li>
 <li>
 Manage and implement the internal event calendar, from small initiatives to larger engagement activities.
 </li>
 <li>
 Update office communication boards or digital displays with relevant information.
 </li>
 <li>
 Oversee meeting room booking systems and ensure rooms are well-maintained.
 </li>
 <li>
 Provide general administrative assistance to various departments as required.
 </li>
 </ul>
 
 
 
 
 
 Internal Communications &amp; HR Support
 
 
 <ul>
 <li>
 Manage internal HR communications via company channels such as internal messaging platforms or notice boards.
 </li>
 <li>
 Assist with HR projects and ad-hoc administrative tasks.
 </li>
 <li>
 Support engagement initiatives and internal campaigns.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum of secondary education.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 At least
 
 1 year of experience
 
 in a similar front-desk, administrative, or office coordination role.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge
 
 
 <ul>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent interpersonal skills with the ability to interact at all organizational levels.
 </li>
 <li>
 Highly organized with strong coordination abilities.
 </li>
 <li>
 Ability to prioritize tasks and manage time effectively.
 </li>
 <li>
 Basic social media and internal communication platform skills.
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 Professional appearance and demeanor.
 </li>
 <li>
 Friendly, approachable, and customer-service-oriented.
 </li>
 <li>
 Flexible, proactive, and adaptable in a fast-paced environment.
 </li>
 <li>
 Collaborative team player with a can-do attitude.
 </li>
 <li>
 Ability to remain calm and efficient under pressure.
 </li>
 </ul>
 
 
</div>

VIP Receptionist

Explore 138+ Front desk agent in Riyadh this December. Find roles across top companies and apply now to boost your career.