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front desk representative

Hilton Houston Westchase Hotel

Job Title: Front Desk Clerk/Guest Service AgentDepartment: RoomsSupervisor: Front Office Manager, Guest Service Manager, and/or GMJob Overview We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience and smooth check-in and check-out processes. This role requires excellent customer service skills, hospitality management knowledge, and the ability to handle guest inquiries efficiently. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and overall service quality.Essential Duties and Responsibilities include the following. Other duties may be assigned.Greet guests warmly and professionally upon arrival.Process check-ins, check-outs, and room assignments efficiently.Handle guest requests, complaints, and inquiries with courtesy and urgency.Manage phone calls, reservations, and room availability.Maintain accurate records and perform basic cashiering duties.Collaborate with housekeeping and other departments to ensure guest satisfaction.Uphold safety, security, and cleanliness standards in the front desk area.Consistently communicate hotel services and amenities to guests.Effectively communicate shift change over information as needed.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work evenings, weekends, and holidays.Education and/or Experience6 months or more of front desk experience; preferably with brand experiencePay: $15.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are there any days or hours you are unavailable to work?</li></ul>Work Location: In person

Front Desk Agent/Guest Service Agent

Baylor College of Medicine

<div><div><div><div><h2 class="jobSectionHeader">Summary</h2></div><div>
The Front Desk Specialist I provides initial patient-family contact and maintains the continuity of patient rapport throughout the patient&rsquo;s visit. The individual serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. Some of the primary duties include greeting patients and obtaining demographic, financial and insurance information.</div></div><div><div><h2 class="jobSectionHeader">
Job Duties</h2></div><div><ul><li>
Greets patients and obtains demographic, financial and insurance information; enters or updates data in EPIC; establishes MyChart account status (activation and confirmation).</li><li>
Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.</li><li>
Collects patient copays; handles daily reconciliation of all payments and petty cash. 
Informs patients of any visit delays.</li><li>
Answers any questions received at the front desk.</li><li>
Attends mandatory Front Desk team meetings.</li><li>
Manages patient appointments and schedules follow-up visits and referrals.</li><li>
Distributes patient documents and scanning documents in EPIC.</li><li>
E-Verifies patient insurance for clinic procedures.</li><li>
Acts as liaison between patients, physicians, and billing office regarding billing and collection issues.</li><li>
Acts as liaison between patient, clinical staff, and physician regarding questions.</li><li>
Answers telephone and routes calls to the appropriate individual.</li><li>
Reviews Department Appointments Report (DAR) for assigned daily tasks.</li><li>
Completes 72-hour daily confirmation, No Show follow-up and Telehealth calls.</li><li>
Provides varied, job-related administrative support as needed.</li><li>
Performs other duties as assigned.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Qualifications</h2></div><div><ul><li>
High School diploma or GED.</li><li>
No experience required.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Qualifications</h2></div><div><ul><li>
1 year of patient access or equivalent customer service or healthcare experience.</li></ul></div></div></div> 
Work Authorization Requirement:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. 
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.</div>

Front Desk Specialist I - Part-Time

HomeTowne Studios by Red Roof

<div>We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hour!
When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of choice. Where you choose to work is just as important as the work you do!
<ul><li>Health insurance (Employee contributions starting as low as $54 individual and $297 family (Semi Monthly))</li>
<li>Dental</li>
<li>Vision</li>
<li>Competitive Pay</li>
<li>Employer Paid Life Insurance</li>
<li>PTO</li>
<li>401K with Employer Match</li>
<li>Career Growth Opportunities</li>
</ul>
HomeTowne Studios has been a leader in providing quality extended hotel stays. The company manages hotels in 20 different states. Our HomeTowne properties were renovated in 2018 and we continue to improve the quality as well as the guest and employee experience. By enhancing our properties and training techniques, we have made our managed hotels a better place for our guests to stay and a better place for our employees to work.
Specific Requirements:
<ul><li>Welcome guests with friendly greeting and smile while performing all guest related services.</li>
<li>Handle reservations request; check guests in/out; handle guest accounting and cashier functions.</li>
<li>Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales</li>
<li>Maintain confidentiality of guest information and pertinent hotel data.</li>
<li>Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.</li>
<li>Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.</li>
<li>Performs all other duties as assigned.</li>
</ul>
Experience:
<ul><li>High school diploma preferred or equivalent experience</li>
<li>1 year in previous customer service position.</li>
<li>Must have basic office skills (math, cash handling, computer skills, etc.)</li>
<li>Basic English communication (verbal and written) skills required.</li>
</ul>
INDFD</div>

Front Desk Agent

DÉ REST MASSAGE & SPA

Work Friday -*Saturday -*SundayOverview We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. This vital role involves managing front desk operations, providing exceptional customer service, and supporting office management tasks to ensure a smooth and professional environment. The ideal candidate will be highly organized, tech-savvy, and possess excellent communication skills, including bilingual abilities, to serve diverse clients and visitors effectively. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team.Duties<ul><li>Greet visitors, clients, and staff with enthusiasm and professionalism, creating a positive first impression.</li><li>Answer multi-line phone systems promptly and courteously, directing calls efficiently to the appropriate departments or personnel.</li><li>Manage appointment scheduling and calendar coordination using tools like Google Workspace or Microsoft Office.</li><li>Handle data entry, filing, and document proofreading to maintain accurate records and support office operations.</li><li>Perform basic bookkeeping tasks using QuickBooks or similar software to assist with invoicing and expense tracking.</li><li>Support office management activities such as supply inventory, mail distribution, and maintaining cleanliness of the reception area.</li><li>Provide customer support by addressing inquiries via phone or email, ensuring excellent customer service at all times.</li></ul>Requirements<ul><li>Proven experience in office administration, clerical work, or as a receptionist in a professional setting.</li><li>Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry skills.</li><li>Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.</li><li>Demonstrated phone etiquette and customer service skills to handle diverse interactions confidently.</li><li>Bilingual abilities are highly preferred to communicate with a broader range of clients and visitors.</li><li>Experience with multi-line phone systems, calendar management, and office management software is advantageous.</li><li>Prior experience as a medical or dental receptionist or personal assistant is a plus but not required. Join us in creating a welcoming atmosphere where professionalism meets warmth! This role offers the chance to grow your administrative skills twhile supporting our vibrant team in delivering outstanding service every day.</li></ul>Job Type: Part-timePay: $130.00 - $150.00 per dayWork Location: In person

Front Desk Receptionist

Transwestern

<div>Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern.
Transwestern Hospitality Group (THG), a full-service hospitality investment, development, and operating company, specializes in the full-service luxury boutique hotel sector. Part of the Transwestern companies and nationally recognized for venue activations and placemaking capabilities, THG brings forward-thinking ideas and applications to hospitality which enhance property performance, and harness the power of Transwestern&rsquo;s diverse, integrated platform to execute at the highest level.
Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.
POSITION SUMMARY:
As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service that reflects the luxury and sophistication of the Hotel Granduca brand. You will ensure a seamless check-in and check-out process, manage reservations, provide tailored concierge services and detailed information regarding the hotel&rsquo;s amenities and local attractions.
POSITION ESSENTIAL FUNCTIONS<ul><li>
Greet guests with professionalism and hospitality, ensuring a smooth check-in and check-out experience.</li><li>
Proactively follow up post check-in to ensure guest satisfaction.
</li><li>Provide concierge recommendations for dining, attractions, and events.</li><li>
Log guest requests accurately and coordinate with internal departments to fulfill these requests to ensure a seamless stay.</li></ul><ul><li>
Handle incoming reservation calls, emails, and walk-ins with professionalism.</li><li>
Manage bookings, availability, rates, and promotions in the Property Management System.</li><li>
Process room assignments, payment authorizations, and special requests.</li><li>
Update and maintain guest profiles and reservation notes.</li><li>
Assist with PBX operations, including routing incoming calls to the appropriate departments or personnel as needed.</li></ul><ul><li>
Manage payment processing and ensure accuracy in all transactions.</li><li>
Balance daily cash and credit card totals according to cashiering policies.</li><li>
Complete shift checklists, logs, and reports.</li><li>
Assist with basic night audit tasks as assigned.</li></ul><ul><li>
Deliver guest mail, messages, and packages promptly.</li><li>
Communicate effectively with team members, including but not limited to housekeeping, in-room dining, and engineering.</li><li>
Maintain organization and cleanliness of the front desk and lobby areas.</li></ul><ul><li>
Follow hotel emergency procedures and fire safety protocols.</li><li>
Remain vigilant to any guest safety concerns and report all issues immediately to the appropriate personnel.</li></ul><ul><li>
Participate in VIP welcome efforts and special guest arrangements.</li><li>
Other duties as assigned.</li></ul>
POSITION REQUIREMENTS<ul><li>
High school diploma or equivalent is required.</li><li>
Hospitality or customer service training is a plus.</li><li>
Prior experience in a luxury hotel, luxury residential, or high‑end retail environment is highly preferred.</li><li>
Demonstrated experience delivering white‑glove, guest‑facing service in a fast‑paced, professional setting.</li><li>
Experience with front desk, concierge, or PBX operations is a plus.</li><li>
Proficiency in hotel property management systems (Opera preferred).</li><li>
Familiarity with basic Microsoft Office software (Microsoft Word, Outlook)..</li><li>
Knowledge of telephone systems and front office technology.</li><li>
Exceptional interpersonal and communication skills.</li><li>
Exhibit a professional and guest-centric approach.</li><li>
Time management and multitasking abilities.</li><li>
Attention to detail, excellent organizational skills, and ability to operate in high-pressure situations.</li><li>
Ability to build rapport with guests and resolve concerns effectively.</li><li>
Multilingual abilities a plus (English required).</li><li>
Ability to lift and carry up to 25 lbs.</li><li>
Frequent walking and standing for extended period.</li><li>
Occasional bending, twisting, and reaching.</li><li>
Frequent use of verbal communication, hearing, and visual focus is required to effectively interact with guests and team members.</li></ul>
Hotel Granduca operates 24 hours a day, 7 days a week. Scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week. 
WORK SHIFT: 
LOCATION:
Houston, TX
ABOUT US
Transwestern&rsquo;s Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion &ndash; not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.
Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.
Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.</div>

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 Front Desk Supervisor - 402020
 
 
 Department: Rooms
 
 
 
 Reports To
 
 
 
 FLSA: Non-Exempt
 
 
 
 Job Summary
 
 
 
 As the Front Desk Supervisor, you will oversee front desk operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You will be responsible for supervising the check-in/check-out process, resolving guest issues, and maintaining the hotel&rsquo;s standards of service.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
 </li>
 <li>
 Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
 </li>
 <li>
 Address and resolve guest complaints or issues promptly and effectively.
 </li>
 <li>
 Maintain accurate guest records and handle cash and credit transactions.
 </li>
 <li>
 Collaborate with other departments to ensure seamless guest experiences.
 </li>
 <li>
 Ensure that the front desk area is clean, organized, and well-maintained.
 </li>
 <li>
 Assist with hotel marketing and promotion efforts as needed.
 </li>
 <li>
 Uphold the hotel's policies and procedures, including those related to safety and security.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; additional education in hospitality management is a plus.
 </li>
 <li>
 Previous experience in a hotel front desk or supervisory role preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to handle multiple tasks and work in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 Proficiency with hotel management software and Microsoft Office Suite.
 
 
 </li>
 </ul>
 Equal Opportunity Employer: Dreamscape Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. We are committed to creating a diverse and inclusive workplace.
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Physical Requirements:
 
 
 Ability to stand or sit for extended periods.
 
 
 Ability to lift and carry items up to 25 pounds.
 
 
 Ability to handle repetitive tasks.
</div>

Front Desk Supervisor

Parkway Oral Surgery and Dental Implant Center

Front Desk Receptionist &ndash; Oral Surgery Practice Entry-Level | $20&ndash;$21 per hour | Bilingual PreferredWe are a busy, high-end oral surgery practice seeking a polished, dependable Front Desk Receptionist to join our team.This is an entry-level role within a structured, professional medical environment. We are looking for someone who takes pride in organization, communicates clearly, and can confidently manage a steady flow of patients and calls throughout the day.This is a fast-paced office. Only candidates comfortable managing a busy, high-volume front desk should apply.Primary Responsibilities:<ul><li>Answer and manage a high volume of incoming calls with professionalism and efficiency</li><li>Greet and check in patients warmly and promptly</li><li>Schedule consultations and surgical appointments accurately</li><li>Check patients out and collect payments</li><li>Maintain organization and flow at the front desk</li><li>Support the clinical and administrative team as needed</li><li>Utilize EMR (WinOMS) software (experience preferred but not required)</li><li>Utilize Microsoft outlook email</li></ul>Qualifications:<ul><li>Clear, confident, and professional speaking voice</li><li>Bilingual (English/Spanish) is a plus</li><li>Strong multitasking skills</li><li>Detail-oriented and highly organized</li><li>Professional appearance and demeanor</li><li>Calm and solution-focused under pressure</li><li>Reliable and punctual</li></ul>Compensation &amp; Benefits:<ul><li>$20&ndash;$21 per hour (based on experience)</li><li>Comprehensive benefits package including medical, dental, vision, 401(k), PTO, and paid holidays</li><li>Supportive, team-oriented environment</li><li>Opportunity for long-term growth within the practice</li></ul>If you are polished, dependable, and thrive in a high-volume healthcare environment, we would love to meet you.Pay: $20.00 - $21.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk Receptionist - Oral Surgery Practice

Explore 146+ Front desk representative in Houston this March. Find roles across top companies and apply now to boost your career.

146 front desk representative jobs In Houston

Front Desk Agent/Guest Service Agent

Front Desk Specialist I - Part-Time

Front Desk Agent

Front Desk Receptionist

Front Desk Agent

Front Desk Supervisor

Front Desk Receptionist - Oral Surgery Practice