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front office manager

Highgate

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div> 
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div> 
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:<div></div><div> 
Centrally located in downtown Miami, this 243-room boutique hotel is near Miami's hottest attractions and is a great choice for business and leisure travelers alike. The hotel is just steps away from Bayfront Park, home to concerts, fairs, and other cultural events. The YVE's stylishly designed modern guestrooms look over either Biscayne Bay or the soaring Miami skyline. Guests can enjoy the property's onsite, three-meal restaurant, Biscayne Tavern, or choose to go out and explore the nearby culinary scene.</div>
Overview:
<div>
The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.</div>
Responsibilities:
<ul><li>Respond to all guests&rsquo; requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.</li><li>
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.</li><li>
Carry a cell phone at all times.</li><li>
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.</li><li>
Develop employee morale and ensure training of Guest Services personnel.</li><li>
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.</li><li>
Attend daily and monthly Rooms Merchandizing meetings.</li><li>
Participate in required M.O.D. program as scheduled</li><li>
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis</li><li>
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.</li><li>
Ensure that no-show revenue is maximized through consistent and accurate billing.</li><li>
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.</li><li>
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.</li><li>
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li><li>
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.</li><li>
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li><li>
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.</li><li>
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.</li><li>
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.</li><li>
Ensure sign off of all Service Standards by Position for Guest Services staff.</li><li>
Assist in preparation of revenue and occupancy forecasting.</li><li>
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li><li>
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..</li><li>
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.</li><li>
Ensure correct and accurate cash handling at the Front Desk.</li><li>
Follow and enforce all Highgate Hotel credit policies.</li><li>
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li><li>
Maintain and monitor &quot;Lost and Found&quot; procedures and policies according to Highgate Hotel standards.</li><li>
Establish and maintain key control system.</li><li>
Ensure participation within department for monthly Highgate Hotel team meeting.</li><li>
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.</li><li>
Monitor all V.I.P.'s, special guests and requests.</li><li>
Maintain required pars of all front office and stationary supplies.</li><li>
Review daily Front Office work and activity reports generated by Night Audit.</li><li>
Review Front Office log book and Guest Request log on a daily basis.</li></ul>
Qualifications:
<ul><li><div>At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</div></li><li>
Supervisory experience required.</li><li>
The ability to demonstrate exceptional Customer Service Skills.</li><li>
Must be proficient in Windows and Microsoft Office.</li><li>
Able to work long hours as sometimes required.
</li><li>Maintain a warm and friendly demeanor at all times.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>
Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>
Attend all hotel required meetings and trainings.</li><li>
Participate in M.O.D. coverage as required.</li><li>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>
Maintain high standards of personal appearance and grooming, which include wearing nametags.</li><li>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</li><li>
Must be able to maintain confidentiality of information.</li><li>
Perform other duties as requested by management.</li></ul></div>

Front Office Manager

COREcruitment Ltd

<div>
 
 
 Assistant Director of Rooms &ndash; Luxury Hospitality
 
 
 
 
 Location:
 
 Miami Beach, FL
 
 
 
 Compensation:
 
 $130,000 &ndash; $140,000 base + 10% bonus
 
 
 
 Benefits:
 
 $10,000 relocation assistance, PTO, 401(k), full health benefits
 
 
 
 
 
 We are recruiting for a premier luxury hotel in Miami Beach and are seeking an experienced
 
 Assistant Director of Rooms
 
 to join the executive leadership team. This is a high-impact operational role within a luxury brand environment, ideal for candidates with prior experience in world-class hotel group
 
 
 
 
 
 The successful candidate will be responsible for driving excellence across all Rooms Division functions, ensuring seamless guest experiences, operational efficiency, and consistent delivery of five-star service standards. This role requires a strong leader who thrives in a fast-paced luxury environment and has a proven track record of developing high-performing teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide leadership and operational oversight across
 
 Front Office, Concierge, Guest Services, and Housekeeping
 
 departments, ensuring alignment with luxury brand standards.
 </li>
 <li>
 Drive exceptional
 
 guest satisfaction scores
 
 , proactively identifying and resolving service gaps before they impact the guest experience.
 </li>
 <li>
 Support the Director of Rooms in managing
 
 budgeting, forecasting, labour planning, and cost controls
 
 , ensuring strong financial performance while maintaining service excellence.
 </li>
 <li>
 Lead recruitment, training, and development initiatives to build a high-performing, guest-centric team culture rooted in luxury hospitality standards.
 </li>
 <li>
 Collaborate closely with Executive Committee members and hotel leadership on
 
 strategic initiatives, service enhancements, and property-wide projects
 
 .
 </li>
 <li>
 Ensure operational consistency, brand compliance, and attention to detail across all guest touchpoints.
 </li>
 <li>
 Act as a key decision-maker in daily operations, supporting smooth coordination between departments and resolving operational challenges in real time.
 </li>
 </ul>
 
 
</div>

Assistant Director of Rooms

MGL Property Management Group LLC

Job Description &ndash; Part-Time Front Desk Associate (Clubhouse)Location: Miami, FL (near Ives Dairy Road &ndash; ZIP 33179) Role: Provide front desk and administrative support for clubhouse operations Type: Part-time Start Date: As soon as possible Work Permit: A valid U.S. work permit is required<ul><li>Weekends: Saturday and Sunday, 11:00 a.m. to 7:00 p.m. (16 hours/ per week)</li></ul>Main Responsibilities<ul><li>Staff the front desk at the clubhouse.</li><li>Greet residents and assist with general inquiries.</li><li>Answer phone calls and provide basic information to residents.</li><li>Distribute and activate fobs for clubhouse and community access.</li><li>Distribute vehicle decals and other community access items.</li><li>Update resident information in the system when needed.</li><li>Support the Property Manager with basic administrative tasks.</li></ul>Desired Skills<ul><li>Strong customer service and communication skills.</li><li>Comfortable using basic technology and office systems (portals, email, databases).</li><li>Organized and reliable.</li><li>Professional and friendly demeanor when interacting with residents.</li><li>Experience in front desk, customer service, or office support is a plus.</li><li>Tech</li><li>Bilingual required (Spanish).</li></ul>Work Location: In personPay: $17.00 per hourWork Location: In person

Part- Time Front Desk Associate

OPA Behavioral Health

Job Title: Front Desk Medical Assistant (Bilingual English/Spanish) &ndash; Psychiatry / Behavioral Health | Miami, FLJob Summary: The Psychiatric Office of Dr. Worthalter, MD (OPA Behavioral Health) is seeking a Front Desk Medical Assistant with medical office experience to join our Miami, FL location.We provide compassionate, patient-centered mental health and psychiatric services, and we are looking for a professional, energetic, and detail-oriented individual with strong front desk, customer service, and medical office administration experience.This role is ideal for someone who is organized, proactive, and comfortable working in a fast-paced behavioral health clinic environment.Key Responsibilities:<ul><li>Greet patients professionally and provide a welcoming front desk experience</li><li>Check patients in/out and verify demographics and insurance information</li><li>Schedule, confirm, and manage patient appointments</li><li>Collect co-pays, coinsurance, and outstanding balances</li><li>Maintain front desk flow, patient readiness, and office presentation</li><li>Take and document vital signs (blood pressure, pulse, height, weight)</li><li>Administer urine drug tests (UDTs) as needed</li><li>Answer phone calls, emails, and patient messages promptly and professionally</li><li>Perform faxing, scanning, data entry, and medical records requests</li><li>Assist with interpretation (English/Spanish) when needed</li><li>Support clinical and administrative team with daily office operations</li></ul>This is an active front desk role that requires standing, walking, and assisting with patient flow throughout the day.Minimum Requirements:<ul><li>Minimum 1 year of experience in a medical office, clinic, or healthcare setting</li><li>Bilingual (English/Spanish) required</li><li>Strong understanding of HIPAA compliance</li><li>Experience with EHR/EMR systems</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>Experience with insurance verification and medical terminology preferred</li><li>Strong attention to detail and accurate data entry skills</li><li>Excellent communication and customer service skills</li><li>Ability to multitask in a fast-paced clinical environment</li><li>Must pass background check and drug screening</li><li>Provide 3 professional references</li></ul>Key Traits:<ul><li>Friendly, professional, and patient-focused demeanor</li><li>Strong interpersonal and communication skills</li><li>Compassionate and able to de-escalate patient concerns</li><li>High emotional intelligence and patience</li><li>Reliable, punctual, and team-oriented</li><li>Ability to take initiative and support team needs</li><li>Strong problem-solving and organizational skills</li></ul>Work Schedule:<ul><li>Monday&ndash;Friday, 9:00 AM &ndash; 6:00 PM</li><li>No weekends</li></ul>Compensation &amp; Employment Type:<ul><li>Pay range: $19&ndash;$22 per hour (based on experience and qualifications)</li></ul>Location:<ul><li>Miami, FL (In-office only; no remote work)</li></ul>Important Note: Applicants must have prior medical office, front desk, or medical assistant experience. Applications without relevant experience will not be considered.The office of Dr. Worthalter, MD is now part of OPA Behavioral Health (est. 2005).Job Type: Full-timePay: $19.00 - $22.00 per hourBenefits:<ul><li>On-the-job training</li><li>Paid time off</li><li>Paid training</li></ul>Medical Specialty:<ul><li>Psychiatry</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Medical office: 1 year (Required)</li><li>Medical Front Desk: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish/English (bilingual) (Preferred)</li></ul>Ability to Commute:<ul><li>Miami, FL 33180 (Required)</li></ul>Work Location: In person

Front Desk Medical Assistant (Miami)

Centurion Managenet & Consulting Services

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist&rsquo;s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist&rsquo;s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.Responsibilities<ul><li>Greet and welcome guests as soon as they arrive at the office</li><li>Direct visitors to the appropriate person and office</li><li>Answer, screen and forward incoming phone calls</li><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing</li></ul>Skills<ul><li>Proficiency in Microsoft Office Suite, Google Docs &amp; Mac</li><li>Professional attitude and appearance</li><li>Solid written and verbal communication skills</li><li>Multitasking and time-management skills, with the ability to prioritize tasks</li><li>Customer service attitude</li><li>High school degree, GED or Equivalent.</li><li>Bilingual (English &amp; Spanish)</li></ul>Pay: $14.00 - $16.00 per hourSchedule:<ul><li>8 hour shift</li><li>Monday to Friday</li></ul>People with a criminal record are encouraged to applyEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Part time Receptionist/Office Assistant

The Home Depot

<div>
 Req174647
 
 
 
 Position Purpose
 
 
 
 The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates. The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met
 </li>
 <li>
 20% Drives Engagement - Supports the building and developing of an effective and high performance, team through training, coaching and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires
 </li>
 <li>
 15% Drives Results - Maintains statistics for individual direct reports, analyzes
 </li>
 <li>
 department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership
 </li>
 <li>
 15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 This position typically reports to Contact Center Manager
 </li>
 <li>
 This position has 6+ Direct Reports
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 No travel required.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be eighteen years of age or older.
 </li>
 <li>
 Must be legally permitted to work in the United States.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite
 </li>
 <li>
 Working knowledge of Tableau
 </li>
 <li>
 Working knowledge of presentation software (e.g., Microsoft PowerPoint)
 </li>
 <li>
 Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
 </li>
 <li>
 1+ year of previous leadership experience
 
 
 </li>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 No additional education
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 1
 
 
 </li>
 </ul>
 
 Preferred Years Of Work Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Minimum Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Preferred Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Action Oriented
 </li>
 <li>
 Collaborates
 </li>
 <li>
 Drives Engagement
 </li>
 <li>
 Communicates Effectively
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Drives Results
 </li>
 </ul>
</div>

Inside Sales Support Supervisor - South Florida

AA Glass & Windows INC

&lt;Job Summary&gt; We are seeking a dynamic and highly organized Administrative Assistant to join our team! In this vital role, you will be the backbone of daily office operations, ensuring smooth communication, efficient management of administrative tasks, and exceptional support to staff and clients alike. Your energetic approach and attention to detail will help foster a productive and welcoming environment. This paid position offers an exciting opportunity to develop your office management skills while contributing to a thriving organization committed to excellence.&lt;Duties&gt;<ul><li>Manage front desk responsibilities, greeting visitors and directing them appropriately with professional phone etiquette</li><li>Operate multi-line phone systems, handle incoming calls, and provide prompt customer support or assistance as needed</li><li>Perform data entry, maintain accurate filing systems, and ensure all documents are proofread for clarity and accuracy</li><li>Utilize Microsoft Office Suite and Google Workspace tools for document creation, editing, and collaboration</li><li>Schedule appointments, manage calendars, and coordinate meetings to optimize time management for staff and executives</li><li>Assist with bookkeeping tasks using QuickBooks or similar accounting software to support basic financial record-keeping</li><li>Support office management duties including supply inventory, organization of files, and maintaining a clean, efficient workspace</li><li>Provide clerical support such as photocopying, faxing, mailing, and preparing reports or presentations for meetings</li></ul>&lt;Skills&gt;<ul><li>Proven experience in office administration or clerical roles with strong organizational skills</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets), and basic computer literacy</li><li>Excellent phone etiquette with experience managing multi-line phone systems and providing customer service or support</li><li>Bilingual abilities are highly valued to assist diverse client needs effectively</li><li>Strong typing skills with attention to detail for proofreading documents and data entry tasks</li><li>Knowledge of office management procedures including filing systems and calendar management</li><li>Experience with bookkeeping software like QuickBooks or similar platforms is a plus</li><li>Ability to handle sensitive information discreetly with professionalism and confidentiality</li><li>Effective time management skills to prioritize tasks efficiently in a fast-paced environment</li><li>Personal assistant or medical/dental receptionist experience is advantageous but not required</li></ul>Join us as an Administrative Assistant and become an essential part of a vibrant team dedicated to operational excellence! Your proactive attitude and organizational prowess will help us deliver outstanding service while advancing your career in a supportive environment.Pay: From $18.00 per hourWork Location: In person

Administrative Assistant

Explore 118+ Front office manager in Miami this May. Find roles across top companies and apply now to boost your career.