front desk agent

front desk receptionist

office manager

office secretary

warehouse manager

front office manager

Driftwood Hospitality Management

<div><p><i>Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.</i>
</p><p></p><div><p><b>JOB SUMMARY</b></p><p>
The Front Office Manager is fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.</p><p><b>
ESSENTIAL JOB FUNCTIONS
</b></p></div><p><i>This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.</i></p><p>
</p><ul><li>Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.</li><li>
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.</li><li>
Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.</li><li>
Effectively trains guest service agents on proper front desk procedures.</li><li>
Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.</li><li>
May prepare weekly schedules for front office staff.</li><li>
Address performance deficiencies of front office staff through coaching and disciplinary actions.</li><li>
Complete performance evaluations for front office staff timely.</li><li>
May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.</li><li>
Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.</li><li>
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.</li><li>
Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.</li><li>
Ensures guest service agents are in compliance with clean, neat uniforms and name badges.</li><li>
Required reports are timely and of a quality that can be shared with corporate.</li><li>
Rates are accurate and monitored daily.</li><li>
Is proficient at managing inventory in the property management system.</li><li>
Frequently meets with and reviews work generated by the night auditor.</li><li>
Maintains regular attendance and is consistently on time.</li><li>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</li><li>
Performs any other duties as requested by supervisor.</li><li>
Act as Manager on Duty when duty calls.</li></ul><div><p><b><i>
KNOWLEDGE, SKILLS &amp; ABILITIES</i></b></p></div><p>
</p><ul><li>A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
</li><li>Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
</li><li>Excellent verbal and written English communication skills are required.</li><li>
Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
</li><li>General office equipment and cash register operation knowledge is expected.</li></ul><p>
</p><p></p><div><p><b><i>PHYSICAL DEMANDS</i></b></p></div><p>
</p><ul><li>Ability to stand and move throughout hotel function areas and continuously performs essential job functions.</li><li>
Lifting up to 25 pounds</li><li>
Occasional twisting, bending, stooping, reaching, standing, walking.</li><li>
Frequent talking, hearing, seeing and smiling.
</li></ul><p></p><p>Benefits</p><ul><li>
401(k)</li><li>
Disability insurance</li><li>
Employee assistance program</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Room Discounts</li><li>
Employee Food and Beverage Discounts</li></ul><p>
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</p></div><p></p>

Front Office Manager

iTekz IT Consulting and Configuration

<p><b>Company Description</b><br/>iTekz is a forward-thinking technology company serving Florida and beyond. With over 50 years of combined expertise in the fast-growing IT industry, we are leaders in Hospitality IT Consulting and Integration. Our comprehensive services include cloud solutions, disaster recovery, remote work enablement, managed security services, and more&mdash;tailored to meet the evolving needs of our clients.</p><p><b>Job Overview</b><br/>We are seeking a dynamic and organized Office Manager to oversee daily operations, coordinate administrative functions, and ensure a smooth-running office environment. This role offers an exciting opportunity to lead administrative efforts, manage vendor relationships, and support our team&rsquo;s productivity in a fast-paced setting. The ideal candidate will bring energy, excellent communication skills, and a proactive approach to office management.</p><p><b>Duties</b></p><ul><li>Manage day-to-day office operations, including front desk responsibilities and multi-line phone systems.</li><li>Oversee scheduling management for staff, meetings, and appointments to ensure optimal time utilization.</li><li>Coordinate vendor management activities, including procurement, service contracts, and relationship building.</li><li>Supervise administrative staff, providing training &amp; development opportunities to enhance team performance.</li><li>Handle bookkeeping, payroll processing using QuickBooks, budgeting tasks, and basic human resources functions.</li><li>Organize company events and meetings through effective event planning to foster team engagement.</li><li>Maintain filing systems, manage calendar updates, and ensure efficient office workflow.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in office management or administrative roles with supervisory experience preferred.</li><li>Strong organizational skills with the ability to multitask efficiently in a busy environment.</li><li>Proficiency in QuickBooks for bookkeeping and payroll processing.</li><li>Excellent communication skills with professional phone etiquette.</li><li>Experience with vendor management, budgeting, and human resources functions.</li><li>Background in medical office management or similar healthcare settings is a plus.</li><li>Familiarity with office experience including clerical tasks such as filing and front desk operations.</li><li>Demonstrated ability to lead teams effectively while maintaining positive workplace morale. Join us as an Office Manager and become a vital part of our vibrant team! Bring your organizational prowess, leadership skills, and enthusiasm to create an efficient workplace where innovation thrives!</li></ul><p>Pay: $22.00 - $27.00 per hour</p><p>Work Location: In person</p>

Office Manager

Sentral

<div><p><b>About Sentral</b></p>
<p>Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.</p>
<p></p><p>Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning &amp; development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.</p><br>
<p>Learn more about us at www.Sentral.com (https://sentral.com/).</p><br>
<p></p><p><b>Position Overview and Responsibilities</b></p>
<p>At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The<b>Experience Associate</b> is the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved. The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.</p><br>
<p><b>This is an in-person position located on-site of the property.
</b></p><p></p><p><b>What You'll Do:</b></p>
<ul><li>Uphold Sentral's value of excellence in customer service</li><li>
Establish rapport with residents and guests so they always feel loved</li><li>
Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
</li><li>Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
</li><li>Use empathy to understand and help meet the needs of our residents and guests and establish rapport with residents and guests
</li><li>Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests
</li><li>Provide assistance with scheduling of the Experience team when needed</li><li>
Create &ldquo;Surprise and Delight&rdquo; moments for residents and guests</li><li>
Learn and train others on community software, such as Yardi and Stayntouch</li><li>
Be an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon request
</li><li>Manage building access for guests, residents, and authorized vendors using key system technology
</li><li>Monitor amenity spaces and ensure residents and guests are adhering to community policies
</li><li>Assist Experience Manager in leading daily standups and monthly meetings</li><li>
Assist Experience Manager with interviewing, training of new Experience team members</li><li>
Support onboarding and training of new Experience team members and provide ongoing mentorship
</li><li>Assist Experience Manager with new process development and execution</li><li>
Provide supervisory coverage of the experience team in the absence of Experience Manager and Director of Operations</li><li>
Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
</li><li>Demonstrate thorough understanding of Sentral's homesharing program and be able to answer resident questions about becoming hosts, while also knowledgeable of the program from the guest-facing side (hours of operation, house rules, check-in/check-out procedures, etc.)
</li><li>Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
</li><li>Assist sales team by facilitating self-guided or virtual tours and onsite tours when needed.
</li><li>Embrace the importance of Sentral Sales by understanding and being able to answer common questions asked by prospects and current residents.
</li><li>Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
</li><li>Complete daily tasks and shift reports, providing an overview of what occurs during shift and highlighting pertinent information that needs to be passed on to the next shift
</li><li>Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
</li><li>Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents</li><li>
Work on special projects as deemed necessary by management
</li><li>Cross train in other areas of property to ensure all guest services are covered</li><li>
Perform other related duties and assignments as needed and assigned</li></ul>
<p></p><p><b>Skills and Experience</b></p><br>
<ul><li>High School Diploma or equivalent required; some college preferred
</li><li>1+ years of experience working in hospitality or customer service industry required
</li><li>Multifamily and/or hospitality experience preferred
</li><li>Strong passion for hospitality and providing exceptional customer service.
</li><li>Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
</li><li>Computer savvy with the capacity to learn and master multiple software systems
</li><li>Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency</li><li>
Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
</li><li>Proactive decision-making and problem-solving skills
</li><li>Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
</li><li>A competent team player with a positive attitude and the knack to smile under all circumstances
</li><li>Exemplify a high level of reliability, trustworthiness, and integrity, and initiative
</li><li>Ability to work a flexible schedule, including evenings and weekends</li></ul>
<p></p><p><b>Community Team Perks + Benefits</b></p>
<ul><li>Health &amp; Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.</li><li>Premiums apply for spouse, dependent, or family coverage plans</li><li>Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.</li><li>Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!</li><li>Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.</li><li>Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!</li></ul><br>
<p></p><p>The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:</p><br>
<ul><li>Stand behind a desk for the majority of an 8-hour shift</li><li>
Move body in repetitive motions for extended periods of time</li><li>
Work in a space that includes indoor and outdoor spaces, with and without covering</li><li>
Move throughout the property as needed</li><li>
Transport boxes and equipment weighing up to 20 pounds</li><li>
Communicate with other persons in the building</li><li>
Observe details in surrounding areas and on a screen</li></ul>
<p><i>If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the &quot;Accommodations&quot; section.</i></p>
<p></p><p>Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
</p><p>As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p></div>

Front Office Supervisor (Experience Associate)

OHLA USA

<div>Overview:
<div>
Who is <b>OHLA USA</b>?</div><div></div><div><br>
We are a company who believes in building a better, safer, more sustainable world for generations to come. We are committed to making a difference within our communities, who depend on the safety and reliability of the structures we build and is possible with our main asset, <b>our people!</b></div><div></div><div><br>
OHLA USA brings together the construction industry's most diverse talent who thrive in a collaborative work environment and appreciate challenges and opportunities.</div><div></div><div><br>
OHLA USA is seeking a Front Desk Receptionist in our Miami, Florida, office. This is a full-time onsite position that requires an 8:00 am to 5:00 pm schedule.</div><div></div><div><br>
The Front Desk Receptionist serves as the front-line support for the organization, ensuring efficient operation of the office environment. This role encompasses a variety of duties, including administrative tasks, managing incoming communications, and maintaining office supplies and facilities. The Receptionist plays a pivotal role in providing a welcoming atmosphere for guests and supporting various departments through clerical assistance.</div>
Responsibilities:
<div>
Front Desk Coverage and Visitor Management</div><ul><li>Provide continuous front desk coverage during business hours (8:00 AM &ndash; 5:00 PM).</li><li>Greet and assist visitors, vendors, and employees.</li><li>Answer and route incoming phone calls in a professional and efficient manner.</li><li>Maintain office security by screening calls and visitors.</li></ul><div><br>
Office Maintenance and Preparation<br>
<ul><li>Conduct daily checks of kitchen and common areas.</li><li>Prepare coffee and arrange conference rooms for meetings.</li></ul></div><ul><li>Maintain cleanliness and organization of front desk area.</li><li>Ensure copier is stocked with paper and operational.</li></ul><div><br>
Mail and Correspondence Management<br>
<ul><li>Review, sort, and distribute incoming mail and packages.</li><li>Coordinate courier services and prepare outgoing shipments.</li><li>Scan and distribute correspondence to appropriate departments.</li></ul></div><div><br>
Office Supplies and Inventory<br>
<ul><li>Organize and maintain office supply storage.</li><li>Stock and replenish kitchen and office supplies.</li><li>Lift and transport supplies and packages as needed.</li></ul></div><div><br>
Administrative Support<br>
<ul><li>Assist Accounts Payable by reviewing, stamping, and scanning invoices.</li><li>Provide clerical support to various departments as needed.</li><li>Coordinate lunch and catering for meetings.</li></ul></div><div><br>
The above duties require consistent, in-person presence during standard business hours and cannot be permanently reassigned without fundamentally altering the structure of the position</div>
Qualifications:
<div>
POSITION REQUIREMENTS:<br>
<ul><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in office technology and software for email, scanning, and document management.</li><li>Ability to work independently and collaboratively.</li><li>High school diploma or equivalent.</li></ul></div><div><br>
PHYSICAL DEMANDS:<br>
<ul><li>Ability to sit for prolonged periods while performing desk-based tasks.</li><li>Ability to stand and move around the office as needed for tasks such as greeting guests, preparing meeting rooms, and managing mail and supplies.</li><li>Sufficient manual dexterity to operate office equipment and files.</li><li>Ability to lift and carry office supplies and packages weighing up to 15 pounds. This may include paper for the copier, coffee supplies, and occasionally heavier packages or items for events and meetings.</li><li>Adequate visual and hearing ability for communication.</li></ul></div><ul><li>Occasional reaching, bending, and twisting.</li></ul><div></div><div><br>
ESSENTIAL ATTENDANCE REQUIREMENT: Regular and reliable full-time attendance of 40 hours per week is an essential function of this role. Continuous in-person presence during standard business hours is required to maintain operational coverage and fulfill the responsibilities of the position.</div><div></div><div><b><i><br>
OHLA ADA Message</i></b><i>: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div><div><i>
While performing the duties of this job, the employee will require the ability to freely access all points of a construction site in wide-ranging climates and environments. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; Employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually loud noise.</i></div><div></div><div><b><i><br>
OHLA EEO Message:</i></b><i> OHLA USA and its affiliates are an equal opportunity employer, and all qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected class.</i></div><div></div><div><i><br>
OHLA USA and its subsidiaries (&ldquo;OHLA&rdquo;) shall not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to OHLA or an employee of OHLA, by mail, electronically, or otherwise will be considered OHLA property. OHLA will not pay a fee for any placement resulting from the receipt of an unsolicited resume. OHLA will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred to by the Agency free of any charges or fees. OHLA Human Resources is the only authorized representative of OHLA to execute any agreements with search firms or staffing agencies. As a condition for payment, a Vendor shall have OHLA USA Inc.&rsquo;s Personnel Agreement and a Job Order signed by an authorized OHLA HR representative. Verbal or written communications from any employee of OHLA and its subsidiaries shall not be considered binding obligations. All resumes, whether unsolicited or solicited, shall be the property of OHLA.</i></div><div>
#LI-JH1</div></div>

Receptionist

Centurion Managenet & Consulting Services

<p>We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist&rsquo;s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist&rsquo;s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.</p><p><b>Responsibilities</b></p><ul><li>Greet and welcome guests as soon as they arrive at the office</li><li>Direct visitors to the appropriate person and office</li><li>Answer, screen and forward incoming phone calls</li><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing</li></ul><p><b>Skills</b></p><ul><li>Proficiency in Microsoft Office Suite, Google Docs &amp; Mac</li><li>Professional attitude and appearance</li><li>Solid written and verbal communication skills</li><li>Multitasking and time-management skills, with the ability to prioritize tasks</li><li>Customer service attitude</li><li>High school degree, GED or Equivalent.</li><li>Bilingual (English &amp; Spanish)</li></ul><p>Pay: $14.00 - $16.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>People with a criminal record are encouraged to apply</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location: In person</p>

Part time Receptionist/Office Assistant

Red Roof Plus Miami Airport

<div><p><b>Introduction:</b></p><p><br>
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.</p><p><b><br>
Responsibilities:</b></p><ul><li><p><br>
Manage reservations and check guests in and out using a computerized system</p></li><li><p>
Handle guest requests, such as booking tours or making restaurant reservations</p></li><li><p>
Assist with check-in and check-out processes, including handling payments and issuing keys</p></li><li><p>
Answer phone calls and respond to online inquiries in a timely and professional manner</p></li><li><p>
Assist with organizing and setting up events and meetings</p></li><li><p>
Handle guest complaints and concerns with grace and professionalism</p></li><li><p>
Perform light cleaning duties, such as wiping down counters and restocking supplies</p></li><li><p>
Other duties as assigned</p></li></ul><p><b><br>
Qualifications:</b></p><ul><li><p><br>
Previous experience as a front desk agent or in a customer service role is preferred</p></li><li><p>
Strong communication and interpersonal skills</p></li><li><p>
Ability to multitask and handle a high-volume workload</p></li><li><p>
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems</p></li><li><p>
Flexibility to work evenings, weekends, and holidays as needed</p></li></ul><p><b><br>
Perks:</b></p><ul><li><p><br>
Competitive salary</p></li><li><p>
Employee discounts on hotel rooms and amenities</p></li><li><p>
Opportunities for advancement within the company</p></li><li><p>
Professional development opportunities</p></li><li><p>
Positive and supportive work environment</p></li></ul></div>

Castle Group

<div>Overview:
<p>
The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents&rsquo; requests and needs upon entering the community or building.</p><p>
The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.</p>
Responsibilities:
<div><b>
Essential </b><b>Duties and </b><b>R</b><b>esponsibilities</b></div><ul><li>
Greets residents/guests upon entry, and respond to requests, questions, and any other needs.</li><li>
Documents issues or transactions as needed.</li><li>
Develop an understanding of Association policies and requirements.</li><li>
Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed.</li><li>
Develop knowledge of surrounding areas and attractions.</li><li>
Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.</li><li>
Tracks activity logs and incident reports, records, and forms for the Property Manager&rsquo;s daily review.</li><li>
Escalates concerns and issues to the Property Manager for immediate resolution when necessary.</li><li>
Monitors Emergency Response System and responds in a timely and efficient manner.</li><li>
Monitors and controls Electronic Security Control Systems if applicable.</li><li>
Ensures all safety precautions and procedures are followed while performing duties.</li><li>
Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.</li><li>
Dependent on shift, maybe required to handle overnight activities.</li><li>
Other duties and responsibilities as assigned.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><div><b>
Education and Experience</b></div><ul><li>
High school diploma or equivalency required.</li><li>
1+ years of administrative or hospitality experience preferred.</li></ul><div></div><div><b><br>
Skills and Abilities</b></div><ul><li>
Effective written and verbal communication skills.</li><li>
Excellent customer service skills including strong conflict resolution and de-escalation techniques.</li><li>
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Ability to prioritize tasks.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li><li>
Multiple language fluency is desirable but not necessary.</li></ul><div></div><div><b><br>
Physical requirements</b></div><div>
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><br>
<div></div><ul><li>
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.</li><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in an upright standing position for long periods.</li><li>
Walk and climb stairs.</li><li>
Easily navigate the property/building as required to meet the job functions.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Handle, grasp, and feel objects and equipment.</li><li>
Reach with hands and arms.</li><li>
Repeat various motions with wrists, hands, and fingers.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
Ability to stoop and bend.</li></ul><div></div><div><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></div><div>
Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div><b><br>
DISCLAIMER</b></div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div><div></div>

Front Desk Attendant

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