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administrator - field services

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front office supervisor room controller

Rixos

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><ul><li><p><br>
Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.</p></li><li><p>
Register and process check in for all arrivals.</p></li><li><p>
Update and check guest information into the computer after a complete check in.</p></li><li><p>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</p></li><li><p>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</p></li><li><p>
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</p></li><li><p>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</p></li><li><p>
Handle issuance of guest room key cards and ensure effective control for guest security.</p></li><li><p>
Check and convey message to Guests.</p></li><li><p>
Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.</p></li><li><p>
To check the paymaster and feed back FOM.</p></li><li><p>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.</p></li><li><p>
Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.</p></li><li><p>
File daily reception report and documents systematically</p></li><li><p>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</p></li><li><p>
Review and update Logbook</p></li><li><p>
Check equipments</p></li><li><p>
Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</p></li><li><p>
Oversee the day to day operations</p></li><li><p>
Report regularly on happening to Asst. FO/FOM</p></li><li><p>
Monitor Employees performance/ Coaching</p></li><li><p>
Fire Procedure</p></li><li><p>
First Aid Procedures</p></li><li><p>
Handle guest complaints and report to manager</p></li><li><p>
Implement and coordinate the Front Office OSM</p></li><li><p>
Perform as per Standards and in line with the Rixos the palm procedures.</p></li><li><p>
Proper grooming at all times</p></li><li><p>
Attend training classes as per schedule</p></li><li><p>
Show fullest cooperation and respect within the team and other departments</p></li><li><p>
Is aware of the daily activities and has product knowledge of all the hotel facilities</p></li></ul><b><br>
Additional Information</b></div><p></p>

Front Office Supervisor (Room Controller)

Accor

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><b><br>
Position Overview:</b></p><p>
The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation, and guest service across assigned areas of the hotel. This role involves supervising Room Attendants and Housemen, conducting room and area inspections, and coordinating with various departments to ensure guest satisfaction and operational excellence.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Supervise daily operations of assigned guestroom floors and public areas.</p></li><li><p>
Conduct thorough inspections of guest rooms, corridors, pantries, and service areas to ensure adherence to brand standards.</p></li><li><p>
Monitor and guide Room Attendants and Housemen to maintain consistent quality and efficiency.</p></li><li><p>
Respond promptly to guest requests and ensure all preferences or special instructions are followed.</p></li><li><p>
Train, coach, and support housekeeping staff in their duties, including health, safety, and grooming standards.</p></li><li><p>
Ensure adequate stock levels of linen, amenities, and cleaning supplies are maintained.</p></li><li><p>
Report and follow up on maintenance issues or discrepancies in room status.</p></li><li><p>
Enforce proper use and care of housekeeping equipment and supplies.</p></li><li><p>
Coordinate with Front Office and Engineering for smooth room operations and maintenance follow-ups.</p></li><li><p>
Assist in planning staff schedules and daily task assignments.</p></li></ul><b><br>
Qualifications</b><p><b><br>
Qualifications:</b></p><ul><li><p>
Minimum 2&ndash;3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.</p></li><li><p>
Strong knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
Proficient in using housekeeping software and basic Microsoft Office applications.</p></li><li><p>
High attention to detail and strong organizational skills.</p></li><li><p>
Fluency in English; additional languages are an asset.</p></li></ul></div>

Housekeeping Supervisor

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><ul><li><p><br>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</p></li><li><p>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</p></li><li><p>
Register and process check in/out for all VIPs guests efficiently and professionally.</p></li><li><p>
Escort VIP gussets to their rooms.</p></li><li><p>
Update guest information into the computer after a complete check in.</p></li><li><p>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</p></li><li><p>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</p></li><li><p>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</p></li><li><p>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</p></li><li><p>
Handle issuance of guest room key cards and ensure effective control for guest security.</p></li><li><p>
Ensure that all messages, mails and packages are delivered to the guest room.</p></li><li><p>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</p></li><li><p>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</p></li><li><p>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</p></li><li><p>
Follow up with Bell desk regards shuttle Bus.</p></li><li><p>
Daily courteous calls to VIP rooms, so too with other guests.</p></li><li><p>
Report any unusual occurrences or requested to manager.</p></li><li><p>
Be aware of the hotel accident Prevention Policies.</p></li><li><p>
Ensure the cleanliness and neatness of front office area.</p></li><li><p>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</p></li><li><p>
Check Hotel situation, occupancy, functions, groups, VIPs.</p></li><li><p>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</p></li><li><p>
Check if all departure details for the day have been taken, as well as for the next day.</p></li><li><p>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</p></li><li><p>
Check VIP rooms after amenities are placed.</p></li><li><p>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</p></li><li><p>
File daily Guest Relations report and documents systematically.</p></li><li><p>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</p></li><li><p>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</p></li><li><p>
Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</p></li><li><p>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Assistant Guest Relations Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</p></li></ul><b><br>
Additional Information</b></div><p></p>

Lobby Hostess (Saudi National)

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26017712<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia, 24234<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p><p><br>
</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
<br>
<br>
</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Hotel Cleanliness Supervisor (Saudi Only)

Alkhorayef Water & Power Technologies (AWPT)

<div>
 <p>
  Job Title: Facilities Supervisor
 </p>
 <p>
  Job Purpose:
 </p>
 <p>
  To oversee and manage company accommodation and related facilities, ensuring a safe, clean, and well-maintained living environment for employees in accordance with company policies and safety standards.
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   Supervise daily operations of company accommodation and facilities.
  </li>
  <li>
   Manage room allocation and maintain updated occupancy records.
  </li>
  <li>
   Coordinate maintenance, cleaning, and repair activities.
  </li>
  <li>
   Liaise with contractors and service providers when required.
  </li>
  <li>
   Ensure compliance with health, safety, and company regulations.
  </li>
  <li>
   Handle residents&rsquo; concerns and resolve issues promptly.
  </li>
  <li>
   Monitor utilities consumption (electricity, water, etc.).
  </li>
  <li>
   Conduct regular inspections of accommodation and facilities.
  </li>
  <li>
   Prepare periodic reports for management.
  </li>
 </ul>
 <p>
  Qualifications:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources (preferred) or Business Administration.
  </li>
  <li>
   2&ndash;5 years of experience in accommodation, facilities, or camp management.
  </li>
  <li>
   Knowledge of HR policies related to employee welfare and housing management.
  </li>
  <li>
   Basic understanding of facilities maintenance and safety standards.
  </li>
  <li>
   Proficiency in MS Office applications.
  </li>
 </ul>
 <p>
  Skills:
 </p>
 <ul>
  <li>
   Strong organizational and supervisory skills.
  </li>
  <li>
   Problem-solving and decision-making abilities.
  </li>
  <li>
   Good communication and interpersonal skills.
  </li>
  <li>
   Ability to work independently and handle multiple tasks.
  </li>
 </ul>
 <p>
 </p>
</div>


Facilities Supervisor

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p>Description of Duties:</p><ul><li>Responsible for the smooth operation of the Front Office, the Concierge, and the health club.</li><li>Determines own schedule, sets objectives for the staff, and leads the team in an exemplary manner</li><li>Ensures that all the staff follows the personal hygiene, freshness, and well-groomed and always maintains cleanliness, especially by using deodorant and mouthwash at the beginning and during the duty.</li><li>Develops and implements realistic action plans aiming at introducing and/or improving services. Ensures proper functioning of the Front Office</li><li>Acts promptly and professionally on guest needs.</li><li>Enforces operational procedures related to front office operation.</li><li>Ensures the privacy of our guests.</li><li>Maintains an excellent reputation in the eyes of the guests and the staff.</li><li>Maintains the Maximum Operating Standards and the Rosewood Standards.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div><div></div>

Front Office Manager

Rentokil Initial

<div><p>The Junior Credit Controller is responsible for collecting debts from company debtors, evaluating new credit</p><p>
requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger,</p><p>
and providing administrative support where needed.</p><p>
He/ She maximizes company profits by efficiently managing its debts.</p><p></p><p>
Rentokil Boecker&reg; Junior Credit Controller is held accountable for the below job responsibilities:</p><ul><li>Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month</li><li>Negotiating payment plans with customers and setting payment terms and condition accordingly</li><li>Maintaining debt records, conducting regular analysis of the credit-control system and implementing changes as needed to reduce bad debts.</li><li>Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment</li><li>Overseeing and initiating collection calls with concerned parties and account holders in order to resolve all outstanding customers debts / billing issues on these complex accounts</li><li>Performing customer accounts reconciliation on a monthly basis and sharing outstanding balance with customers where required</li><li>Recording all debtors&rsquo; communications, payment plans, disputes on OnGuard and ensuring dashboards and tracker sheets are updated on daily basis</li><li>Following up on overdue invoices and payments and implementing company collections procedures as necessary</li><li>Reporting outstanding debt accounts and payment issues to management on a weekly basis</li><li>Reviewing credit notes or additional billings and negotiating payment plans with debtors where required.</li><li>Managing the service suspension process for the recovery of debt, actively chasing aged debt and taking the lead in reviewing debtor key accounts</li><li>Preparing proposals for delinquency accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions.</li><li>Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets</li><li>Supporting the team by training new joiners on collection systems (OnGuard), processes and procedures.</li></ul><p><b>
Requirements</b></p><ul><li>BA degree in Accounting, Finance, Business Administration or any relevant field</li><li>Experience 0-2 years in a similar role</li><li>Proficiency in English and Arabic with excellent verbal and written communication skills</li><li>Knowledgeable in reporting and monitoring with remarkable attention to details.</li><li>Effective decision making and problem-solving skills</li><li>Strong ability to listen to customers and negotiate solutions</li></ul><p><b>
Benefits</b></p><ul><li>Competitive Salary</li><li>One yearly ticket to home country</li><li>Medical Insurance</li></ul></div><p></p>

Junior Credit Controller

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