global operate technology advanced ai leader - director

global tax technology customer success and strategy leader, senior manager

senior advisor, agentic ai solutions engineer

associate director - launch leader Jobs in Indianapolis

associate director - launch leader

director of executive operations Jobs in Indianapolis

director of executive operations

global operate technology advanced ai leader - director Jobs in Indianapolis

global tax technology customer success and strategy leader, senior manager Jobs in Indianapolis

senior advisor, agentic ai solutions engineer Jobs in Indianapolis

global operate technology advanced ai leader director

Deloitte

Global Operate Technology Advanced AI Leader - DirectorReference Code 5419
 
Country: Canada; United Kingdom; United States
 
US Locations: USA - Cincinnati; USA - Cleveland; USA - Hermitage; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Nashville; USA - St. Louis; USA - Tampa; USA - Tempe
 
Non-US Locations: CAN - Toronto; CAN - Halifax; CAN - Kitchener; CAN - Ottawa; GBR - Belfast; GBR - Birmingham; GBR - Bristol; GBR - Cambridge; GBR - Cardiff; GBR - Glasgow; GBR - Leeds; GBR - Manchester; GBR - Milton Keynes; GBR - Newcastle; GBR - Reading; GBR - St. Albans
 
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
 
Work you'll do
 
Key responsibilities may include: 
Drive and enable the delivery of cloud computing, automation, artificial intelligence, Agentic AI and Generative AI capabilities in existing and new assets used by the Deloitte Operate business worldwide to reduce costs and deliver business value.
 
Evaluate new technology solutions proposed by MF businesses to assess technology value and advise leadership on implementation, automation and global usability.
 
Work closely with Sales and Economics workstreams to directly support select large client deals where AI will play a key role in delivery. This will include using AI to evaluate RFP/RFIs from clients and match automations with assets and solutions to deliver client value.
 
Drive architecture models that adhere to Deloitte policies related to privacy, residency and data sovereignty by ensuring solutions that deliver capabilities to localize data around the globe, recognizing emerging capabilities in Generative AI.
 
Enable the scale of large country solutions (including ServiceNow and propriety solutions) across the Deloitte network, factoring in local requirements with implementation planning.
 
Directly engage and collaborate with member firm business teams, leaders and client facing teams to communicate, demonstrate and outline automation functionality (AI, GenAI, others) of Global Operate assets and solutions and how they can be used to add value and reduce costs.
 
Maintain a detailed understanding of the Global Operate features, benefits and usage delivered across multiple assets. Act as deep subject matter expert on AI, automation and the capabilities of each asset and how they are serving our clients and each Deloitte business unit.
 
Partner with Global Operate teams and target geographies to ensure appropriate knowledge sharing related to automation, artificial intelligence, and Generative AI; identify & mitigate roadblocks to adoption.
 
Consult with cross-functional teams in the development, validation, and delivery of materials to support the successful adoption of asset solutions for various audience types (business teams, technical teams and member firm leadership), representing the functional solution of each asset. Create and maintain clear business use cases for each asset and track and share existing use cases with Deloitte clients around the world.
 
Create promotional materials as necessary to drive deep usage by leveraging the full vision of each asset. Participate in relevant forums worldwide to showcase asset functionality
 
15-25% travel (including international) expected
 
The team
 
The Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services to support Global Operate's overall success. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that our Firm operates efficiently, and our people can effectively serve clients every day.
 
Qualifications
 
14+ years' experience in professional/client services capacity, emphasizing development/management skills in the following areas: technology solutioning, automation, Agentic & Generative AI, Artificial Intelligence, Cloud Computing and large scale enterprise solution global delivery vendors/alliances.
 
Experience with enterprise application implementations in a global setting, with a strong focus on automation to reduce costs and deliver client value. Understands Deloitte existing ambition on delivery of Operate services, how clients benefit and evolving solutions/tools with emerging trends in IT.
 
Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint, Articulate, BrainShark, Adobe Captivate, HTML, Articulate, MS Teams, Zoom, ServiceNow, ITSM, OperateEdge & automation tooling.
 
Experience in delivery of client service projects; team player with a “customer focused” mentality; ability to operate under minimal supervision in a matrix environment
 
Ability to understand the value of IT solutions within the context of Deloitte's business (both US and global)
 
Excellent verbal and written communication skills and ability to work with diverse cultures in a virtual environment; excellent presentation and facilitation skills
 
Ability to lead both people and project work, and to interact with varying levels of management
 
Strong analytical skills and an ability to operate in a fast-paced environment with evolving and competing requirements and priorities across multiple countries and time zones
 
Excellent problem-solving skills & excellent teaming skills
 
Limited immigration sponsorship may be available in some locations.
 
Our culture
 
At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Global Operate Technology Advanced AI Leader - Director

Global Tax Technology Customer Success and Strategy Leader, Senior ManagerReference Code 5420
 
Country: 
US Locations: USA - Birmingham; USA - Boise; USA - Cincinnati; USA - Cleveland; USA - Colorado Springs; USA - Columbus; USA - Davenport; USA - Dayton; USA - Des Moines; USA - Grand Rapids; USA - Hermitage; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Louisville; USA - Memphis; USA - Midland; USA - Nashville; USA - New Orleans; USA - Omaha; USA - Pittsburgh; USA - San Antonio; USA - St. Louis; USA - Tampa; USA - Tulsa
 
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
 
Work you'll do
 
The Customer Success & Strategy Leader is responsible for driving the execution of the Global Tax & Legal (GTL) customer success vision, operating strategy, and business transformation initiatives across Deloitte's tax technology ecosystem for Global Tax & Legal Support. This role partners with business stakeholders, product teams, and support operations to enhance the end-user support experience, improve service delivery, drive adoption of support capabilities, and advance strategic support initiatives across GTL platforms.
 
Essential Job Functions
 
Develop the strategy for and oversee execution of the GT&L Product Support and Business Operations technology; example technologies include Genesys, ServiceNow CSM, as well as leveraging Power BI for data insights.
 
Drive AI, automation, and digital transformation initiatives for the GT&L Support organization, identifying opportunities to leverage GenAI and emerging technologies to enhance customer experience, practitioner productivity, service quality, and operational scalability.
 
Manage relationships with member firms and geographic stakeholders related to support processes, ensuring support priorities, service expectations, onboarding needs, and regional requirements are effectively understood and addressed. Establish customer success frameworks that drive adoption, engagement, and satisfaction
 
Lead strategic analysis and research initiatives to identify and implement forward-looking solutions that drive support effectiveness creating an exceptional user experience.
 
Champion the voice of the customer within the support organization, leveraging customer feedback, support trends, and adoption insights to improve the end-user experience and drive CSAT outcomes.
 
Collaborate closely with the Product Support Lead to seamlessly integrate new projects into operations.
 
Lead cross-functional strategic programs and integrations, partnering with Product, Engineering, DevOps, and Support Operations teams to deliver seamless customer support experiences and achieve business objectives
 
Serve as a trusted partner and liaison to internal and external stakeholders for support processes, while focusing on talent development and performance management.
 
The team
 
Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.
 
Qualifications
 
Minimum 15 years industry experience including 10 years' experience leading business operations, product support, or customer experience projects, including ownership of project strategy, delivery, and measurable outcomes for large scale, global applications with 5 years of experience implementing support technology projects,
 
Demonstrated proficiency with customer support and case management platforms (e.g., Genesys, ServiceNow CSM/Now Assist) and the ability to translate customer business needs into technology projects.
 
Experience with complex project strategy partnering effectively with technical teams, vendors, product teams, and customer success leads.
 
Working knowledge of Gen AI and/or Agentic AI and practical use cases in support operations (e.g., agent assist, knowledge generation, summarization), with exposure to agentic AI approaches preferred.
 
Strong change management and operationalization skills, including designing support user experiences, and awareness of embedding new processes/tools into day-to-day operations.
 
Exceptional stakeholder management and cross-functional collaboration skills, including partnering with Product Support and Customer Success leaders to prioritize roadmaps and identify opportunities.
 
Analytical capabilities with experience building dashboards and insights (e.g., Power BI), defining KPIs, and using data to drive decisions and performance improvements.
 
Excellent written and verbal communication skills, with the ability to create executive-ready updates, influence decision-making, and align geographically distributed teams.
 
Proficiency in MS word, PowerPoint, Excel to create visually and verbally engaging reports and presentations
 
Ability to inspire, coach, develop and motivate individuals and teams.
 
Driven, self-starter with excellent teaming skills who can work and communicate at an executive level.
 
Ability to manage multiple concurrent projects and deadlines; exercise strong problem‑solving and sound judgment; operate independently in a virtual environment; and maintain composure under pressure while modelling calm leadership for junior support staff.
 
Willingness and ability to travel occasionally, including globally, in support of role responsibilities.
 
Experience working in global support organization for a professional services environment preferred
 
Limited immigration sponsorship may be available.
 
Our culture
 
At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
 
Professional development
 
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
 
Benefits
 
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
 
globalGT&L

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Labcorp

<div>Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world&rsquo;s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you&rsquo;ll have the opportunity to do meaningful work, grow your career and make a real impact on people&rsquo;s health around the world. Together, we&rsquo;re improving health and improving lives. 
Labcorp is seeking a remote Study Design Lead to join our Central Labs Services (CLS) team.
Job Responsibilities<ul><li>Interpret sponsor protocol requirements and translate them into a precise, study‑specific database design that drives the creation of the Statement of Work for each CLS project.</li><li>Apply deep technical, therapeutic area, client, and CLS process knowledge to deliver a complete and accurate database design for the CLS project.</li><li>Engage regularly with external clients throughout all phases of study design and development.</li><li>Partner with internal departments to understand full organizational capabilities and evaluate feasibility of client requests related to study design.</li><li>Serve as a consultant on study design decisions, collaborating with the Global Study Manager (GSM) to identify risks and budget implications, and expanding advisory support at the program level.</li><li>Coordinate internal processes and communications&mdash;including feasibility assessments, material transfer agreements, and supply forecasting&mdash;and ensure all follow‑up actions are incorporated into the database and global monitoring plan. Conduct thorough quality self‑review.</li><li>Document all client requirements related to study design and ensure they are fully addressed.</li><li>Manage a diverse portfolio of global and local studies with varying levels of complexity.</li></ul>
Minimum Qualifications
High School Diploma
7 or more years of professional experience working in clinical or preclinical research
1 or more years of experience working directly with clients and stakeholders
Preferred Qualifications
Bachelor&rsquo;s degree in life sciences
2 or more years of experience working directly with clients and stakeholders
Additional Job Standards<ul><li>Strong scientific acumen with an investigative, analytical mindset.</li><li>Self‑starter with the ability to independently identify and obtain needed information.</li><li>Familiarity with clinical or preclinical research protocols.</li><li>Strong planning, organizational, and problem‑solving capabilities.</li><li>Excellent verbal and written communication skills.</li><li>Proven relationship‑building and relationship‑management skills.</li><li>Effective at managing shifting timelines, evolving priorities, and competing demands with clarity and discipline.</li></ul>
At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.
Central Laboratory Services is part of a global contract research organization within Labcorp. We offer the world&rsquo;s largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines.
Application Window: Closes at the end of the day August 4, 2026.
Pay Range: 70-90K
All job offers will be based on a candidate&rsquo;s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here. 
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.</div>

Study Design Lead – Clinical Research , Central Labs Services

SynergenX Health Holdings

<div>As part of our candidate screening process, your professional license and NPI/taxonomy will be verified with credentialing during screening prior to interviews. Please be prepared to provide this information as part of our standard practice is to verify the license and NPI taxonomy is within our scope of practice and active. 
 
SynergenX | Low T Center | HerKare are the nation&rsquo;s fastest growing providers of hormone replacement and targeted wellness services. We are currently seeking a Mid-Level Provider (PA, APN, APRN, FNP) to join our team as an Assistant Clinic Director (ACD) in our Greenwood clinic!
This is a fantastic opportunity to grow with an innovative, fitness-conscious, and patient-centered organization that is transforming men&rsquo;s and women&rsquo;s healthcare.<h3 class="jobSectionHeader">
About the Role</h3>
The Assistant Clinic Director (ACD) plays a key role in patient care and clinic leadership. In this role, you will:<ul><li>
Provide direct patient care using established, peer-reviewed treatment protocols.</li><li>
Perform full evaluations of patients to address the root cause of hormone-related and wellness conditions.</li><li>
Collaborate with the Clinic Director, physician Medical Director, operations, and management team to ensure clinical and operational success.</li><li>
Support wellness-oriented programs such as sleep apnea management, weight control, hypertension, low libido, and aesthetic services (at select locations).</li><li>
Share in light supervisory responsibilities of support staff.</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
Active board certification (AANP, ANCC, or NCCPA) required at time of hire</li><li>
Licensed Physician Assistant or Advanced Practice Nurse in Indiana(required)</li><li>
Current DEA registration (required) and CSR</li><li>
At least 1 year of clinical practice experience</li><li>
Prior management or supervisory experience preferred</li><li>
Availability during clinic hours (see schedule below) and 2 Saturdays per month (incentivized pay)</li></ul><h3 class="jobSectionHeader">
Hours of Operation</h3><ul><li>
Monday: 8:00 AM &ndash; 5:00 PM</li><li>
Tuesday: 8:00 AM &ndash; 7:00 PM</li><li>
Wednesday: 8:00 AM &ndash; 1:00 PM</li><li>
Thursday: 7:00 AM &ndash; 5:00 PM</li><li>
Friday: 8:00 AM &ndash; 5:00 PM</li><li>
Saturday: 8:00 AM &ndash; 12:00 PM (required 2 per month; additional pay provided)</li><li>
Average 40&ndash;41 hours per week</li></ul><h3 class="jobSectionHeader">
Training</h3><ul><li>
2 full consecutive weeks (10 business days) of paid training, Monday&ndash;Friday.</li></ul><h3 class="jobSectionHeader"> 
</h3><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Paid Time Off (with accrual increases over time)</li><li>
Malpractice insurance (fully covered)</li><li>
Scrubs provided</li><li>
Major medical, dental, and vision insurance</li><li>
Short-term and long-term disability coverage</li><li>
CME allowance + CME PTO</li><li>
Licensure renewal reimbursement</li><li>
401(k) with excellent employer match</li><li>
Employee wellness perks and more!</li></ul><h3 class="jobSectionHeader">
Ideal Candidate</h3><ul><li>
Strong medical decision-making skills</li><li>
Team-oriented and patient-first mindset</li><li>
Excellent interpersonal and communication skills</li><li>
Ability to explain complex medical concepts in simple, patient-friendly terms</li><li>
Compassionate, professional, and wellness-focused</li></ul>
A0gwsQSiFk</div>

Assistant Center Director Family Nurse Practitioner Physician Assistant

Publicis Sapient

Job Overview Publicis Sapient, a global leader in digital business transformation, is seeking a motivated and results-oriented Appointment Setter to join our team. This is a Full-Time, fully Remote position supporting our US-based operations. The successful candidate will be a crucial first point of contact for prospective clients, responsible for generating high-quality leads and scheduling qualified appointments for our sales executives. This role is ideal for a proactive individual with excellent communication skills who is passionate about contributing to the growth of a dynamic and forward-thinking organisation. Responsibilities - Proactively engage potential clients through outbound calls, emails, and social media channels. - Clearly and professionally articulate the value proposition of Publicis Sapient's services. - Qualify leads against established criteria to ensure they are a good fit for our solutions. - Schedule discovery calls and product demonstrations for the senior sales team. - Meticulously maintain and update client information and communication records within our CRM system. - Consistently meet and exceed weekly and monthly targets for qualified appointments set. - Collaborate with the sales and marketing teams to refine lead generation strategies and improve campaign effectiveness. Qualifications - Proven experience in a similar role, such as an Appointment Setter, Sales Development Representative, or Telesales Executive. - Exceptional verbal and written communication skills with a confident and professional telephone manner. - Strong organisational skills and the ability to manage multiple priorities effectively. - A self-starter attitude with the drive to achieve targets and work independently in a remote setting. - Resilience and a positive mindset when handling objections. - Proficiency in using CRM software and the Microsoft Office suite. - Experience within the technology, consulting, or digital marketing industry is highly desirable. Benefits - A competitive hourly rate of $25 - $35 USD, commensurate with experience. - The flexibility and convenience of a fully remote working arrangement. - The opportunity to be part of a globally recognised and respected organisation. - A collaborative and supportive team culture that encourages growth. - Career development opportunities within a leading digital transformation consultancy.

Appointment Setter (Remote)

Eli Lilly

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
 
Lilly recently announced a $4.5 billion investment to create the Lilly Medicine Foundry, a new center for advanced manufacturing and drug development in Lebanon, IN. The first-ever facility of its kind, combining research and manufacturing in a single location, the Medicine Foundry will allow Lilly to further develop innovative solutions to optimize manufacturing processes and increase capacity for clinical trial medicines, while also reducing costs and environmental impact.
 
What You’ll Be Doing: 
As an Informatics Engineer, you will partner with the Process Translation and Analytical Laboratories functional areas and site, group, and global IT teams to implement and support digital laboratory solutions that enable the Foundry’s operational objectives. Your scope includes key lab systems such as Laboratory Information Management Systems (LIMS), Laboratory Execution Systems (LES), Electronic Lab Notebooks (ELN), Chromatography Data Systems (CDS), and Environmental Monitoring (EM) platforms.
 You will be driving and supporting system design, configuration, validation, and release - serving as an IT domain expert (SME) for analytical laboratory IT systems at the Foundry.
 
How You’ll Succeed: 
System Implementation & Configuration
 
<ul>
<li>Lead system design and configuration sessions with analytical lab SMEs for LIMS, LES, ELN, and CDS platforms, translating business and scientific processes into validated technical solutions.</li>
<li>Develop and implement Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) protocols in compliance with 21 CFR Part 11 and EU Annex 11.</li>
<li>Lead data integrity requirements across lab systems and ensure audit readiness for regulatory inspections.</li>
<li>Coordinate instrument integration and data flows between lab equipment and LIMS/LES platforms.</li>
<li>Support site deployment and upgrade of analytical laboratory IT systems throughout the facility’s startup and operational phases.</li>
</ul>
Validation & Compliance
 
<ul>
<li>Produce and maintain Computer System Validation (CSV) documentation, standard operating procedures (SOPs), and validation plans in alignment with applicable regulatory frameworks.</li>
<li>Ensure systems remain in a validated state and lead their lifecycle through releases, recapitalization, and retirement.</li>
<li>Build and maintain awareness of regulatory, legal, and quality requirements impacting the quality control laboratory, ensuring solution requirements comply.</li>
</ul>
Collaboration & Readiness
 
<ul>
<li>Collaborate with site and global IT system teams to ensure operational readiness of laboratory systems supporting the Foundry’s release objectives.</li>
<li>Act as a key IT SME for analytical laboratory IT systems, organizing and educating peers on system use and best practices.</li>
<li>Support audits and provide oversight for management reviews, laboratory metrics, equipment records, and laboratory documentation.</li>
</ul>
Your Basic Qualifications: 
<ul>
<li>Bachelor of Science degree in IT, Chemistry, Pharmacy, Science, Engineering, or related field.</li>
<li>1+ year of relevant experience in information technology, engineering, computer system validation, quality control support, or a related area.</li>
<li>Experience with Computer System Validation (CSV) methodology.</li>
<li>Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.</li>
</ul>
Additional Skills / Preferences: 
<ul>
<li>Strong working knowledge of analytical laboratory IT systems including:</li>
<li>LIMS: LabVantage, LabWare</li>
<li>ELN: Benchling, Signals Notebook, or equivalent</li>
<li>CDS: Empower, or equivalent</li>
<li>LES/MES: L7, MODA, or equivalent</li>
<li>Solid knowledge of CSV process and electronic records/electronic signatures (ERES) requirements.</li>
<li>Experience working in a GMP-regulated environment (pharmaceutical, biotech, or equivalent).</li>
<li>Demonstrated ability to prepare and implement IQ/OQ/PQ protocols and associated documentation.</li>
<li>Experience with API/middleware integration and instrument connectivity between lab equipment and informatics platforms.</li>
<li>Understanding of data integrity frameworks applicable to GMP lab environments.</li>
<li>Familiarity with Agile or iterative delivery methodologies in a regulated setting.</li>
<li>Demonstrated learning agility and curiosity; ability to analyze, anticipate, and resolve complex issues through sound problem-solving.</li>
<li>Ability to accurately translate business and scientific processes into IT requirements and solutions.</li>
<li>Effective communicator across diverse forums and audiences, including technical peers, QA, and business customers.</li>
<li>Certification in relevant IT areas (e.g., ITIL, cloud, AI) is a plus.</li>
</ul>
Location & Work Flexibility
 This role will initially be located out of Indianapolis, IN. Once constructed the permanent location will be based at our new Lilly Medicine Foundry in nearby Lebanon, IN.
 #WeAreLilly
 
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
 
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
 
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
 
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
 $64,500 - $158,400
 
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
 
#WeAreLilly

Informatics Engineer - Lilly Medicine Foundry

City of Indianapolis & Marion County

<div><div><div><h2 class="jobSectionHeader">Overview</h2></div>
<div><div>Agency Summary</div>
Established by the Indiana Constitution, the Marion County Clerk is the custodian of all court records, issues marriage licenses, and serves as the court&rsquo;s fiscal agent and trustee of child support payments. The Election Board receives nominations and petitions for elections, as well prepares ballots, and maintains voting machines by cultivating a productive, collaborative, and compliant work environment for our workforce to meet the needs of the residents of Indianapolis and Marion County.<div>
Job Summary</div><div>
This position is responsible for assisting with the oversight and coordination of various functional units within the Marion County Clerk&rsquo;s Office. Under the direction of leadership, the position supports daily operational activities; provides work direction, training, and guidance to employees; assists in monitoring departmental effectiveness and cash handling procedures; serves as a liaison with courts and partner agencies; responds to internal and external concerns involving Clerk&rsquo;s Office operations; and serves as a backup in the absence of the Director.</div><div></div><div> 
Independent Judgment</div><div>
Position requires knowledge and application of established policies, procedures, and operational practices that guide most work activities and decision-making. The incumbent exercises independent judgment in prioritizing daily workflow, resolving routine operational issues, and providing guidance to staff within established parameters. Work is performed under the general direction of the Division Director, with the position assuming responsibility for coordinating division operations and completing necessary tasks in the Director&rsquo;s absence.</div></div>
<div><h2 class="jobSectionHeader">Position Responsibilities</h2></div>
<div><div><ul><li>Assists the Division Director in developing and implementing administrative and office management policies, procedures, and operational strategies for the Clerk&rsquo;s Office. Reviews operational data and workflow metrics, to monitor work unit effectiveness and recommends or assists with implementing process improvements as needed.</li><li>
Recommend operational controls, efficiency measures, and workflow improvements to enhance service delivery and departmental effectiveness. Assists in the development and implementation of new or revised procedures and programs.</li><li>
Provides work direction, training, guidance, and support to staff to ensure accurate processing and filing of required documents and records. Responds to technical questions and operational concerns and assists employees in understanding and applying policies, procedures, and workflow expectations.</li><li>
Assists the Division Director in monitoring employee performance and workplace conduct, including identifying operational concerns, documenting issues, participating in hiring processes, and providing input regarding corrective action, discipline, or performance management, as appropriate.</li><li>
Monitors inventory of office supplies and materials; informs the Director of items requiring replenishment and coordinates supply requests in accordance with established procedures.</li><li>
Reviews and balances daily financial transactions, receipts, and payment records to ensure accuracy and completeness. Performs end-of-day cash balancing and prepares daily deposits in accordance with established policies and procedures. Identifies discrepancies, researches variances, and informs the Director of inaccuracies while assisting in issue resolution.</li><li>
Greets visitors and responds to telephone, email, and in-person inquiries. Provides detailed information regarding office functions, court-related procedures, and departmental operations; evaluates concerns and determines appropriate resolutions, referrals, or escalation as necessary.</li><li>
Receives and processes court-related documents and payments, including appearances, motions, proposed orders, summonses, judgments, subpoenas, dispositions, stipulations, pleadings, child support payments, and related filings submitted in person, by mail, or through approved methods. Reviews documents for completeness and accuracy; certifies and time/date stamps filings; records and posts receipt of documents in case management systems; creates and maintains files; and routes materials to appropriate personnel.</li><li>
Confers regularly with the Division Director regarding work processes, staffing needs, operational issues, and priorities. Presents complex questions or concerns for guidance and monitors employee absences to ensure adequate staffing coverage and continuity of operations. Serves as a backup to the Division Director during absences, assisting with workflow coordination and continuity of daily operations.</li><li>
Performs all other duties as assigned by leadership. This description of duties and responsibilities is not intended to be all-inclusive and may be expanded to include additional duties or responsibilities deemed necessary by management.</li></ul></div></div>
<div><h2 class="jobSectionHeader">Qualifications</h2></div>
<div><div>High school diploma or equivalent required, with previous customer service experience and a minimum of four (4) years of clerical or administrative experience in a court, legal, or similarly regulated professional environment. Demonstrated ability to communicate effectively both orally and in writing, with strong attention to detail and organizational skills. Must possess excellent customer service skills, including the ability to interact professionally and courteously with the public, judicial officers, attorneys, justice partners, and coworkers in a high-volume environment. Ability to work collaboratively, promote teamwork, maintain confidentiality, and build effective working relationships is required. Proficiency in standard office technology and the ability to manage multiple tasks and deadlines is required.</div><div></div><div> 
Preferred Job Requirements and Qualifications</div><div>
Associate degree or completion of post-secondary coursework in business administration, legal studies, criminal justice, public administration, or a related field preferred. Previous clerical or administrative experience in a court, legal, government, or similarly regulated environment preferred. Experience providing excellent customer service in a fast-paced, high-volume, and high-stress environment strongly preferred. Familiarity with court case management systems, court procedures, legal terminology, court documents, filing requirements, and applicable fines, fees, and payment processes are highly desirable. Previous supervisory, lead worker, or staff training experience preferred.</div></div>
<div><h2 class="jobSectionHeader">Working Conditions</h2></div>
<div><div>Work is primarily performed in a customer-facing office environment, with the majority of duties performed indoors during standard business operations. Position requires frequent interaction with the public, including individuals who may be experiencing acute stress, frustration, or emotional distress related to court matters and who may at times become agitated, rude, disruptive, or potentially confrontational. The position requires the ability to remain professional, exercise sound judgment, and utilize de-escalation and conflict resolution skills in high-stress situations. Limited travel or work outside the office setting may occur as operational needs require.</div><div></div><div> 
Physical Conditions</div><div><ul><li>
Sitting at a desk the majority of the day</li><li>
Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds</li><li>
Tasks may involve extended periods of time at keyboard or workstation</li><li>
Tasks require the ability to perceive and hear sounds and see visual cues or signals</li><li>
Tasks require the ability to communicate orally</li></ul></div><div></div><div> 
Equal Employment Opportunity</div>
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY. It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.</div></div></div>

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