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guest experience representative

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
The Role of the Guest Experience Coordinator
The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute.
Four Seasons Hotel Riyadh
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
Area of responsibility is Rooms.
Food &amp; Beverage
The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
SPA and Wellness
Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.
Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
Knowledge and Skills
<ul><li>At least 2 to 3 years of relevant work experience in Luxury Hotel.
</li><li>Self-driven and a strategic resourcing professional.
</li><li>Able to work independently and under pressure in a fast pace working environment.
</li><li>Good team spirit, cooperative with good communication and interpersonal skills.
</li><li>Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant/activity/spa reservation systems.
</li><li>Reading, writing and oral proficiency in both Arabic and English language.
</li><li>Must be flexible with schedule, Able to work weekdays, weekends, holidays, evening, and overnight shifts.
</li><li>Attention to detail.
</li><li>Able to multitask and prioritize workload and projects simultaneously and efficiently.
</li></ul>Note: Please be informed that this role is available to Saudi Nationals only
<h1 class="jobSectionHeader">What to Expect:
</h1>Competitive Net Salary in a Tax-Free Environment
Competitive Housing allowance
Transportation Allowance
30 days&rsquo; vacation
10 days Public Holidays per year
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons
Laundry/dry cleaning for provided for work attire.
Growth &amp; Development opportunities</div>

Guest Experience Coordinator Four Seasons Riyadh

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25123027
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>Additional Information 
Job Number25146286 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia, 12511 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Additional Information 
Job Number25147012 
Job CategoryRooms &amp; Guest Services Operations 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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<div>
 
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<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25141898
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Four Points by Sheraton King Abdulaziz Road, King Abdulaziz Road, Riyadh, Saudi Arabia, Saudi Arabia, 12233VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 W Marriott International d&aogon;&zdot;ymy do tego, aby by&cacute; pracodawc&aogon; oferuj&aogon;cym r&oacute;wne szanse, przyjmuj&aogon;cym wszystkich i zapewniaj&aogon;cym dost&eogon;p do mo&zdot;liwo&sacute;ci. Aktywnie wspieramy &sacute;rodowisko, w kt&oacute;rym wyj&aogon;tkowe pochodzenie naszych pracownik&oacute;w jest cenione i honorowane. Nasz&aogon; mocn&aogon; stron&aogon; jest bogata r&oacute;&zdot;norodno&sacute;&cacute; kulturowa, talenty i do&sacute;wiadczenia naszych pracownik&oacute;w. Zobowi&aogon;zujemy si&eogon; do zapobiegania dyskryminacji ze wzgl&eogon;du na jak&aogon;kolwiek chronion&aogon; podstaw&eogon;, w tym niepe&lstrok;nosprawno&sacute;&cacute;, status weterana lub inn&aogon; podstaw&eogon; chronion&aogon; przez obowi&aogon;zuj&aogon;ce prawo.
 
 
 
 Tam, gdzie ponadczasowa klasyka przeplata si&eogon; z nowoczesnymi detalami. Gdzie interesy s&lstrok;u&zdot;bowe spotykaj&aogon; si&eogon; z przyjemno&sacute;ciami. Gdzie nawet najbardziej &sacute;wiatowi podr&oacute;&zdot;nicy mog&aogon; do&sacute;wiadczy&cacute; tego, co lokalne. W naszym zespole stajesz si&eogon; cz&eogon;&sacute;ci&aogon; zintegrowanej spo&lstrok;eczno&sacute;ci Four Points by Sheraton, w kt&oacute;rej wszyscy s&aogon; mile widziani, wspieraj&aogon; si&eogon; nawzajem, a ka&zdot;dy hotel ma znaczenie. W nieskomplikowany spos&oacute;b dostarczamy dok&lstrok;adnie to, czego potrzebuj&aogon; go&sacute;cie. Je&sacute;li pragniesz zapewnia&cacute; go&sacute;ciom spok&oacute;j i komfort w przyjaznym, autentycznym i przyst&eogon;pnym &sacute;rodowisku, do&lstrok;&aogon;cz do naszego zespo&lstrok;u. Staj&aogon;c si&eogon; cz&eogon;&sacute;ci&aogon; zespo&lstrok;u Four Points, do&lstrok;&aogon;czasz do portfolio marek Marriott International.
 
 B&aogon;d&zacute;
 
 tam, gdzie mo&zdot;esz pracowa&cacute; najlepiej, jak potrafisz,
 
 rozpocznij
 
 realizacj&eogon; zamierze&nacute;,
 
 poczuj przynale&zdot;no&sacute;&cacute;
 
 do niesamowitej globalnej spo&lstrok;eczno&sacute;ci
 
 i sta&nacute; si&eogon;
 
 najlepsz&aogon; wersj&aogon; siebie.
</div>

Accor

<div>Company Description 
M&#1255;venpick Hotel &amp; Residences Riyadh 
Job Description 
Position Summary:
The Director of Rooms is a senior leadership role responsible for full oversight of the Rooms Division at M&ouml;venpick, including Front Office, Housekeeping, Guest Services, Concierge, Bell/Porter, and related support functions. The role ensures that guest satisfaction, operational efficiency, departmental profitability, and brand standards are consistently met or exceeded. 
Key Responsibilities / Duties:
1. Operational Leadership<ul><li>
Oversee day-to-day operations of all Rooms Division departments to ensure efficient, smooth guest experiences.</li><li>
Develop, implement, maintain, and monitor standard operating procedures (SOPs), service standards, policies, and quality control processes.</li><li>
Conduct regular inspections of guest rooms, corridors, public areas, back-of-house and ensure cleanliness, maintenance, safety, and brand hygiene standards.</li></ul>
2. Guest Experience &amp; Satisfaction<ul><li>
Monitor guest feedback (through GSS, online reviews, in-house feedback), analyses trends and drive continuous service improvements.</li><li>
Handle guest complaints and service recovery in a timely, effective manner, ensuring the guest&rsquo;s expectations are met.</li><li>
Ensure that all Rooms Division touchpoints deliver an exceptional guest experience (arrival, stay, departure, room condition, cleanliness, etc.).</li></ul>
3. Financial Performance / Revenue &amp; Budget Management<ul><li>
Develop and manage the Rooms Division budget, forecasts, and ensure revenue targets (including rooms revenue, upsells, etc.) are achieved.</li><li>
Monitor controllable costs &mdash; labour, housekeeping supplies, room amenities, energy usage, etc. Work with department heads to maintain or reduce costs in line with budgets.</li><li>
Analyse metrics such as occupancy, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), room yield, cost per occupied room, etc. Use these metrics to drive decisions.</li></ul>
4. Team Leadership<ul><li>
Lead, coach, mentor and develop department heads and their teams (Front Office Manager, Housekeeping Manager, etc.).</li><li>
Hold regular departmental meetings, shift briefings, pre-shift planning to ensure alignment and communication.</li></ul>
5. Brand Standards &amp; Compliance<ul><li>
Ensure operations comply with M&ouml;venpick / Accor brand standards, local regulatory requirements (e.g. safety, hygiene, licensing).</li><li>
Oversee audits (internal, brand, third party) and ensure corrective actions are implemented and tracked.</li></ul>
6. Collaboration &amp; Cross-departmental Coordination<ul><li>
Work closely with other departments (Sales &amp; Marketing, Revenue Management, Engineering &amp; Maintenance, Food &amp; Beverage, Finance, HR, Security) to ensure coherence in hotel operations.</li><li>
Participate as member of the Executive Committee; contribute to hotel-wide strategic plans and decisions.</li></ul> 
Qualifications<ul><li> 
Education: Bachelor&rsquo;s Degree in Hotel Management, Hospitality, Business Administration, or related field preferred.</li><li>
Experience: Significant experience in rooms operations with progressive leadership roles. Experience covering both Front Office &amp; Housekeeping essential. Experience in a luxury or upscale hotel is an advantage.</li><li>
Management Skills: Strong leadership, ability to motivate and develop teams, excellent communication (verbal &amp; written), decision making and problem solving.</li><li>
Operational Competence: Knowledge of PMS systems, property management, forecasting, revenue-management basics, budgeting. Ability to interpret financial reports.</li></ul> 
Additional Information 
Core Competencies:<ul><li>
Guest-centric mentality</li><li>
High attention to detail</li><li>
Strong organizational skills</li><li>
Flexibility and ability to work under pressure</li><li>
Cultural sensitivity and ability to lead diverse teams</li><li>
Ability to work shifts, including weekends and holidays as required</li></ul>
Key Performance Indicators (KPIs):<ul><li>
Guest satisfaction scores (internal &amp; external)</li><li>
Rooms division profit margins</li><li>
Occupancy, ADR, RevPAR, yield</li><li>
Cost per occupied room / housekeeping cost controls</li><li>
Employee turnover / satisfaction within rooms division</li><li>
Audit compliance (brand &amp; safety)</li></ul></div>

Director of Rooms

Crowne Plaza Hotel

<div>At IHG, we believe delivering exceptional experiences starts with passionate people. As the Assistant In-Room Dining Manager, you'll play a key role in managing and elevating our In-Room Dining operations&mdash;ensuring personalized service, premium standards, and seamless guest experiences day and night.

You'll work closely with the In-Room Dining Manager and the wider F&amp;B team to drive service excellence, optimize operations, and uphold the standards that define our IHG brand.
Key Responsibilities

Oversee daily operations of In-Room Dining, ensuring all guest orders are delivered accurately, promptly, and with exceptional presentation.

Lead, train, and support a team of in-room dining servers, order-takers, and attendants&mdash;ensuring consistency in service and adherence to brand standards.

Maintain operational standards in line with IHG guidelines including hygiene, food safety, grooming, and guest service expectations.

Coordinate with culinary and stewarding teams to ensure timely preparation and delivery of orders.

Handle guest requests and complaints professionally, efficiently resolving any service issues with empathy and urgency.

Monitor and manage stock levels, equipment, and supplies to ensure operational readiness at all times.

Assist in scheduling, labor management, and cost control to support budget targets.

Support the In-Room Dining Manager in menu planning, promotions, and service innovations that enhance guest satisfaction and revenue.

Foster a culture of continuous improvement, team collaboration, and guest-focused service.
What we need from you

At least 2 years&rsquo; experience in a supervisory or assistant manager role in In-Room Dining or F&amp;B within a 4- or 5-star hotel.

Strong leadership and communication skills.

Passion for hospitality and delivering outstanding guest service.

Knowledge of food safety and HACCP standards.

Flexibility to work a variety of shifts including weekends and holidays.

Experience with POS systems and basic Microsoft Office applications.
What we offer

We&rsquo;ll reward all your hard work with a competitive salary and benefits &ndash; including hotel discounts worldwide, duty meals, laundry, and career development opportunities within the IHG family. Join us and you&rsquo;ll become part of the global IHG team &ndash; and like all teams, we&rsquo;re only as strong as the people in it. So, join us and make a difference.

Don&rsquo;t just work &ndash; belong. 
At IHG, we celebrate individuality and embrace diversity. Join us and let your passion shine.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant In Room Dining Manager

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