guest service agent

GPI Management

<div>Job description:
中国城酒店式公寓前台客服<ul><li>中英文流利，沟通能力强，责任心强</li><li>能够使用 Microsoft Word， Excel创建和编辑</li><li>能供根据工作需求学习并使用其他办公软件</li><li>能够清晰有效地进行英文的口头和书面沟通</li><li>专业的面对面，电话以及邮件沟通的能力和礼仪</li><li>良好的沟通能力，表达能力，理解能力和学习能力</li></ul>
Key Responsibilities:<ul><li>
Greet and welcome guests warmly and professionally</li><li>
Manage guest check-ins and check-outs, ensuring accurate information</li><li>
Answer phone calls and address guest inquiries efficiently</li><li>
Provide guests with information about hotel facilities, services, and local attractions</li><li>
Handle guest complaints and resolve issues promptly</li><li>
Process payments and maintain accurate financial records</li><li>
Assist with night audit duties when necessary</li><li>
Keep the front desk area clean and organized</li></ul>
Qualifications:<ul><li>
(English/Chinese) skills preferred, but not required</li><li>
Strong guest relations skills with a focus on hospitality</li><li>
Proficiency in operating phone systems and managing multiple calls simultaneously</li><li>
Knowledge of front desk operations and customer service best practices</li><li>
Strong organizational and time management skills</li><li>
Ability to handle challenging situations with patience and professionalism</li><li>
Familiarity with hospitality management software is a plus</li><li>
Multilingual abilities are an asset</li></ul>
Benefits:<ul><li>
401k</li><li>
Dental insurance</li><li>
Employee discounts</li><li>
Flexible schedule</li><li>
Health insurance</li><li>
Paid time off</li><li>
Vision insurance</li><li>
Holiday Pay</li></ul>
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Front Desk Agent (Bilingual Chinese Preferred)

Marriott International

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests &mdash; as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!
What you will have an opportunity to do:
We are looking for an Experienced Guest Services Agent to join our team! This is a dual role that will works both as a Marriott Front Desk Agent and as a 'AYS' Telephone Agent.
Position Summary: As a Front Desk Agent, you are responsible for greeting and registering guests in a warm and welcoming manner, delivering excellent guest service, and resolve guest needs to create a personized and memorable experience.
As the &ldquo;At Your Service&rdquo; Phone Operator you are responsible for promptly answering to guests questions over the phone and take in-room dining orders. This role involves using professional telephone etiquette, processing work order requests to the appropriate department, and delivering timely and accurate information about hotel services and amenities.
Scheduling: This is a Full-Time position working 5 days a week, and requires the flexibility to work any scheduled shift, including weekdays, weekends and holidays, and will include a combination of varying AM and PM shifts.
Specifically, this role will be responsible for hotel front desk functions including:<ul><li>
Greet guest immediately with a friendly and sincere welcome, register guest, assign rooms and provide room key, strictly following brand service standards and company policies.</li><li>
Answer incoming calls using PBX and computer systems promptly, and using correct telephone etiquette, providing information about hotel services and amenities.</li><li>
Input and retrieve guest and staff communications into the multiple computer systems, updating guest profiles, and following up to ensure guest satisfaction.</li><li>
Take in-room dining orders, ensuring accuracy and clarity in communication to the kitchen staff.</li><li>
Address guest challenges in a professional manner to resolve problems to their completion; posting to computer and following up with other departments, and guest, to ensure resolution and guest satisfaction.</li><li>
Maintain high standards of personal appearance and grooming, always.</li></ul>
This list is not all inclusive, additional job functions will be shared during interviews.
Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.
What are we looking for?<ul><li>
Must be available to work various shifts, any day, any shift, including weekends and holidays.</li><li>
Thorough understanding of customer service behaviors and interpersonal skills.</li><li>
Strong organizational and analytical skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment.</li><li>
Ability to communicate effectively in the English language, both verbally and in writing.</li><li>
Ability to initiate and organize required task independently, making decisions based on guest needs, established brand standards and hotel policies.</li><li>
Able to communicate with guests and staff alike about their concerns with empathy and professionalism to successfully resolve questions or concerns.</li><li>
Capable of remaining in a standing position, either stationary or walking, for duration of 8-hour shift.</li><li>
Positions self to raise, lower, and extend arms to perform essential job functions.</li><li>
Ability to lift and carry up to 15 lbs. regularly.</li><li>
Knowledge and experience using Microsoft Office Suite Products.</li><li>
Familiar with property management software, such as PMS or OPERA, is preferred.</li><li>
Able to identify and respond quickly to safety concerns and emergency situations</li></ul>
Experience<ul><li>
High school diploma or equivalent required; degree in hospitality or related field preferred.</li><li>
Previous experience in the position of front desk agent, guest services or similar service role, is required, preferably with a full-service hotel.</li></ul>
Compensation:
$<ul><li></li></ul>$
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Hotel Front Desk - AYS Agent

Willies Grill & Icehouse, LLC

<div>Job Summary 
The Servers role is to provide Guest First service at all times, making the Guest the center of all they do. This includes friendly and timely interaction with Guests and Team Members, creating perfect orders, answering questions, taking and delivering the Guests order, cooperative service, and following up to ensure each Guest receives their correct food and/or drink order. Every Guest is made to feel welcome at all times. 
Responsibilities and essential job functions include but are not limited to the following:<ul><li>
To know and follow posted schedule and strict adherence to posted clock in/out times.</li><li>
Adherence to company uniform and grooming policies</li><li>
Timely and courteous service to Willies guests in his or her station as well as other tables in the restaurant.</li><li>
Thorough knowledge of menu items, wines, beers, and cocktails</li><li>
Adherence to company, state, and county sanitation standards</li><li>
Maintains a clean and organized workstation</li><li>
Maintains friendly, helpful, positive attitude</li><li>
Knows and follows Willies operating policies</li><li>
Adheres to Willies steps of service</li><li>
Welcomes and greets Guests following established service guidelines</li><li>
Ready and willing to assist fellow Team Members in meeting Guest needs</li><li>
Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services</li><li>
Clearly understands the correct process in serving Guests with allergens</li><li>
Takes food and beverage orders from Guests, repeating order for Guest confirmation. Correctly enters the order in our point-of-sale system following established ringing guidelines</li><li>
Follows alcohol awareness procedures to prevent Guest intoxication; notifies Manager on Duty with any questions surrounding alcohol service to Guests</li><li>
Delivers food and beverages to Guests</li><li>
Assists other Bartenders &amp; Servers in taking care of Guests, providing cooperative service</li><li>
Monitors and observes the Guests dining experience, ensuring Guests are satisfied with their food, beverage, and service. Pre-busses throughout the dining experience. Responds promptly and courteously to any requests</li><li>
Prepares final bill, presents check to Guest, accepts payment (including coupons and gift cards), processes credit card charges or makes change (if applicable). Turns in required amount of cash and charge vouchers daily. Follows established cash handling procedures</li><li>
Thanks Guests for their visit and invites them to return</li><li>
Participates in the clearing and resetting of dining room tables</li><li>
Assists other servers, BOH team, and counter/bartenders in their tasks when necessary</li><li>
Responsible for all side work and cleaning duties outlined in the restaurant</li><li>
Carries out all other duties as assigned by management</li><li>
Attends all company meetings, training seminars as required</li><li>
Performs side work at the start, throughout, and end of each shift as required</li><li>
Performs all duties and responsibilities according to the Companys written employee handbook, including Performance Expectations and Dress/Style/Grooming Guidelines</li><li>
Keeps immediate supervisor promptly and fully informed of all Guest service issues. Takes prompt corrective action as appropriate</li><li>
Treats all Guests, Team Members, and Managers with the greatest degree of respect and courtesy</li><li>
Maintains a friendly and cooperative attitude while at work</li><li>
Portrays a favorable image of Willies Grill and Icehouse at all times</li><li>
Performs related tasks as assigned by Restaurant Management</li></ul> 
Qualifications 
EDUCATION/TRAINING/WORK EXPERIENCE
<ul><li>6 mos. to 2 years related experience preferred</li><li>
High school diploma or equivalent preferred</li><li>
Alcohol Certification required</li><li>
Food Handlers Certificate as required</li></ul> 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES<ul><li>
Ability to see, hear, read, and write in English. Basic math and verbal communication skills required</li><li>
Ability to comprehend and follow written and verbal direction</li><li>
Must be able to speak clearly and listen attentively to guests, other employees and managers</li><li>
Possess basic math skills and have the ability to handle money and operate a point-of-sale system</li><li>
Ability to manage his or her own workflow and resolve questions and problems with supervisor</li></ul> 
PHYSICAL REQUIREMENTS<ul><li>
Ability to stand and/or walk throughout the entire shift and work in a restaurant environment</li><li>
Ability to lift up to 50 lbs</li><li>
While performing the duties, this position is regularly required to stand and walk; talk or hear, in person and by telephone; uses hands repetitively to finger, handle, feel or operate restaurant equipment</li></ul> 

 
Brand: Willies Grill &amp; Icehouse, LLC
 
Address: 7092 Highway 6 North Houston, TX - 77095
 
Property Description: 2005-Highway 6-Houston, TX
 
Property Number: 2005</div>

Server

THE GREEN ROOM RESTAURANT

<div>Join The Green Room Restaurant as a Captain / Server / Bartender and elevate the dining experience for our guests! We're seeking a genuine, experienced fine dining professional who thrives in an intimate, chef-driven environment and has a passion for delivering exceptional hospitality. If you pride yourself on creating memorable moments through thoughtful service and genuine warmth, we want to meet you. 
About The Green Room Restaurant<div></div><div> 
The Green Room - led by an award-winning Chef duo, is an intimate dining experience that celebrates culinary artistry and hospitality. Our restaurant is distinguished by our chef-driven approach, curated high-quality wine program, and thoughtfully crafted cocktails program. We're a destination for guests seeking an authentic, elevated dining experience in a welcoming atmosphere.</div> 
Your Role<div></div><div> 
As a Captain / Server / Bartender , you'll command the dining room with confidence and grace. Your responsibilities will include:</div> 
<ul><li>
Be an excellent addition to our service team to ensure seamless, attentive guest experiences 
</li><li>
Managing guest needs table assignments, pacing, and flow throughout service 
</li><li>
Expertly guiding guests through our wine and cocktail programs with knowledge and enthusiasm 
</li><li>
Delivering personalized recommendations that enhance each guest's meal 
</li><li>
Responding to guest needs with genuine care and problem-solving expertise 
</li><li>
Maintaining the highest standards of service excellence and restaurant presentation 
</li><li>
Collaborating with our kitchen and bar teams to execute our vision</li></ul> 
What We're Looking For<div></div><div> 
You bring proven fine dining server/bartender experience, a deep understanding of hospitality fundamentals, and the ability to lead by example. You're detail-oriented, adaptable, and genuinely enjoy connecting with people. Your passion for wine, craft cocktails, and culinary excellence shines through in every interaction.</div> 
We look forward to meeting you!</div><div></div>

Server / Bartender

Stratus Hydration, Inc.

Job Title: Live Chat Agent Company: Stratus Hydration, Inc. Location: Houston, Texas, United States Employment Type: Full-Time Salary: USD $70,720 - $79,040 per annum Job Overview Stratus Hydration, Inc. is a forward-thinking organisation dedicated to providing innovative hydration solutions for health-conscious consumers. We are seeking a motivated and articulate Live Chat Agent to join our customer-focused team. In this role, you will be the first point of contact for our customers, offering exceptional support and guidance on our range of products designed to enhance hydration and promote overall wellness. The ideal candidate will be a superb communicator with a passion for the health and wellness industry and a commitment to delivering an outstanding customer experience. Responsibilities * Engage with customers via live chat to answer enquiries in a professional, friendly, and timely manner. * Provide comprehensive information about our hydration products, their features, and their benefits for an active lifestyle. * Assist customers with placing orders, tracking deliveries, and processing returns or exchanges. * Effectively troubleshoot and resolve customer issues to ensure a high level of satisfaction and retention. * Develop and maintain an expert level of product knowledge to address all customer questions accurately. * Actively listen to and collect customer feedback, sharing valuable insights with the wider team to support continuous improvement. * Uphold the company's brand voice and commitment to quality and sustainability in every interaction. Qualifications * Proven experience in a customer service role, with direct experience using live chat platforms being highly advantageous. * Exceptional written communication skills in English, with impeccable grammar, spelling, and punctuation. * Strong problem-solving abilities and the capacity to think critically to find effective solutions for customers. * A genuine interest in health, wellness, and fitness. * Excellent organisational skills with the ability to manage multiple conversations simultaneously without compromising on quality. * Proficiency in using customer service software and CRM systems. * A proactive and positive attitude with a strong desire to help others.

Live chat agent

Torchy's Tacos

<div>Cashier/Runner

 The Torchy&rsquo;s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

Here&rsquo;s what we need:

At Torchy's, every guest&rsquo;s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you&rsquo;re not just taking orders and running food &ndash; you&rsquo;re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What you&rsquo;ll be doing:
<ul>
<li>Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.</li>
<li>Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.</li>
<li>Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.</li>
<li>Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.</li>
<li>Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.</li>
<li>Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.</li>
<li>Additional Support: Perform other duties as assigned.</li>
</ul>
How you&rsquo;ll do it:
<ul>
<li>Outgoing &amp; Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.</li>
<li>Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.</li>
<li>Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.</li>
<li>Adaptability: Swiftly adapt to changing situations, whether it&rsquo;s a sudden rush of customers or an unexpected challenge.</li>
<li>Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.</li></ul> 


QUE-SO&hellip;here&rsquo;s what you&rsquo;ll need:

Minimum Qualifications:
<ul>
<li>Strong verbal communication skills.</li>
<li>Availability to work a flexible schedule.</li>
<li>Must meet state and local requirements for Food Handler&rsquo;s and Alcohol Server certifications</li>
<li>Certification(s) must be obtained by your first day or within the timeline required by your location</li>
</ul>
Preferred Qualifications:
<ul>
<li>2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.</li>
<li>2 years of experience using POS (point-of-sale) systems.</li>
</ul>
Physical Requirements:
<ul>
<li>Must be able to lift, push, pull or carry objects up to 40 lbs.</li>
<li>Must be able to stand for several hours and walk for long periods of time.</li>
<li>Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.</li>
</ul>
Let&rsquo;s TACO &lsquo;bout why it pays to be a Torchy&rsquo;s Team Member:
<ul>
<li>$9.00 to $11.00 based on experience, plus pooled tips that increase your total take-home pay.</li>
<li>Flexible schedules.</li>
<li>Damn Good food discount card for you AND your spouse.</li>
<li>Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.</li>
<li>Paid Time Off (PTO) after 1 year of employment.</li>
<li>Torchy&rsquo;s Family Foundation supports our fellow Team Members in times of need and crisis.</li>
</ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Cashier/Runner

Traveler's Table

Bartender &ndash; Traveler&rsquo;s TableTraveler&rsquo;s Table is a modern, globally inspired restaurant and full bar featuring thoughtfully curated dishes and cocktails from around the world. We are currently seeking a Bartender to join our team and help deliver an exceptional guest experience.The ideal candidate is self-motivated, dependable, and passionate about hospitality. Strong communication skills, attention to detail, and a positive team-first attitude are essential. We&rsquo;re looking for someone who takes pride in crafting great drinks, engaging with guests, and contributing to a polished yet approachable dining environment.A passion for travel, global cultures, and learning about diverse cuisines and spirits is a plus&mdash;but above all, we welcome individuals who are committed to quality, consistency, and being part of a successful, collaborative team.What we&rsquo;re looking for:<ul><li>Prior bartending experience preferred</li><li>Strong guest-service and communication skills</li><li>Ability to work efficiently in a fast-paced environment</li><li>Professional, reliable, and team-oriented mindset</li></ul>If invited for an interview, please bring a copy of your resume.We look forward to meeting you!Job Types: Full-time, Part-timePay: $30.00 - $45.00 per hourExperience:<ul><li>Bartending: 2 years (Required)</li></ul>Work Location: In person

BARTENDER - (Full-Service Restaurant in Montrose Area)

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