airport curbside concierge check-in agent

receptionist

flight attendant

front desk agent

operations agent

airport curbside concierge check-in agent Jobs in Houston

guest service agent

MCR Hotels

<div><div><b>Courtyard by Marriott Houston Park Row</b></div><br>
<div></div>
<div><b>
SECTION ONE: MCR Universal Role Standards</b></div><br>
<div></div>
<div><b>
EXECUTIVE SUMMARY</b></div><br>
<div></div>
<div>
CLEANLINESS and FRIENDLINESS!</div>
<div>
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.</div><br>
<div></div>
<div><b>
AREAS OF EXCELLENCE</b></div>
<ul>
<li>Happy Guests
</li><li>Spotless Cleanliness</li>
<li>Product Consistency &amp; Quality</li>
<li>Teamwork</li></ul><br>
<div></div>
<div><b>
DUTIES AND EXPECTATIONS</b>
</div><p><b>1. Happy Guests</b></p>
<ul>
<li><b>Guest Relations:</b> Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li><b>Name Use:</b> Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.
</li><li><b>Guest Satisfaction</b>: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li><b>Recovery</b>: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li><b>Hotel Knowledge:</b> Strong knowledge of all features of the hotel facility and amenities.
</li><li><b>Events:</b> Awareness and support for all groups and events at the hotel.</li>
<li><b>Technology:</b> Understanding of relevant technology for each role.</li>
<li><b>Phone Etiquette:</b> Answer all incoming calls with friendly service using the approved greeting.
</li></ul><p><b>2. Spotless Cleanliness</b></p>
<ul>
<li><b>Sparkling Clean Workspaces: </b>All areas, both front and back of the house, should be kept clean and well-organized.
</li><li><b>Pitching In:</b> Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li><b>Hospitality While Cleaning:</b> Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
<p><b>3. Product Consistency &amp; Quality</b></p>
<ul>
<li><b>Checklists to 100% Accuracy:</b> All operational checklists are completed accurately and at the designated times, every shift.</li>
<li><b>Shift Handover Reports:</b> Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
</ul><ul><li><b>Flawless Uniform:</b> All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
<p><b>4. Teamwork</b></p>
<ul>
<li><b>Communication:</b> Communication between Team Members should be clear, honest, and professional.</li>
<li><b>Can Do Attitude:</b> Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.</li>
<li><b>Collaboration:</b> All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li></ul><br>
<div></div>
<div><b>
SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations</b></div><br>
<div></div>
<div>
The core mission of the<b> Front Desk Agent</b> is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.</div><br>
<div>
</div><div><b>Other Duties and Expectations</b></div>
<ul>
<li><b>Check-in/Out Efficiency:</b> All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.</li>
<li><b>Rate Schedule:</b> Up-to-date understanding of room rates, promotions.</li>
</ul><ul><li><b>Incoming Mail:</b> Receive and note all incoming mail as required per the daily shift checklist.</li></ul><br>
<div></div>
<div><b>
SECTION THREE: Success Metrics</b></div><br>
<div></div>
<div><b>
Happy Guests</b></div>
<ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
<div><b>Spotless Cleanliness</b></div>
<ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
<div><b>Product Consistency &amp; Quality</b></div>
<ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
<div><b>Teamwork</b></div>
<ul>
<li>Management Performance Ratings</li></ul><br>
<div></div>
<div><b>
SECTION FOUR: Qualifications &amp; Requirements</b></div><br>
<div></div>
<div><b>
Qualifications &amp; Requirements:
</b></div><ul><li><b>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</b></li>
<li><b>Can-Do Attitude:</b> Must have a positive attitude and willingness to learn.
</li><li><b>Ability to Follow Guidelines: </b>Must be able to understand and follow established guidelines and procedures.
</li><li><b>Handle Pace and Pressure:</b> Must work well in stressful, high-pressure situations.</li>
<li><b>Listening, Conflict Resolution:</b> Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li><b>Communication Skills:</b> Must be able to convey information and ideas clearly.
</li><li><b>Hospitality and Guest Service:</b> Must have a desire to serve all guests.
</li><li><b>Age Requirement:</b> Must be 18 years of age or older to perform this job.
</li><li><b>Schedule and Travel:</b> Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li><b>Clock-in/Out:</b> Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li><b>Breaks:</b> Clock in/out for breaks at the designated time on your schedule.
</li><li><b>Call Outs:</b> Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
<div><b>Physical Working Demands &amp; Working Environment:</b></div>
<div>
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.<b> </b>While performing the duties of this job, the employee is regularly required to:</div>
<ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
</li><li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
<li>Occasionally required to lift packages or general office equipment.</li>
</ul>
<p>The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).</p><br>
<div></div>
<p><b>
Language + Reasoning Skills:
</b></p><ul><li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
<p><b>Note: </b>This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. <b>Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.</b> The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.</p><div><b>
Our Company</b></div>
<ul>
<li>MCR is the <b>3rd-largest hotel owner-operator</b> in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a <b>$5.0 billion portfolio</b> of <b>148 premium-branded hotels</b> containing more than 22,000 guestrooms across <b>37 states and 106 cities</b>.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named <b>one of </b><b><i>Fast Company</i></b><b>&rsquo;s 10 Most Innovative Travel Companies of 2020</b>.</li>
<li>MCR is a three-time recipient of the <b>Marriott Partnership Circle Award</b>, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the <b>Hilton Legacy Award for Top Performer</b>.</li>
<li>For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the <b>Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS)</b>, the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
<div><b>What we offer/What&rsquo;s in it for you?
</b></div><ul><li>Hotel Discounts
</li><li>Weekly Pay
</li><li>Paid Time Off
</li><li>Retirement Options
</li><li>Referral bonuses
</li><li>Career advancement &amp; upward mobility
</li><li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li></ul></div>

Front Desk Agent

Imbue Investments

<p><i><b>We are currently looking for a Part-Time &amp; Full Time Front Desk Agent for the Element by Westin in North West Houston. This position requires strong negotiation skills and good judgment, as well as the ability to work well with other departments and maintain strong interpersonal relationships with guest.</b></i></p><p><i><b>Job Summary</b></i></p><ul><li>Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.</li><li>Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.</li><li>Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Houseman, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.</li><li>Provide information to guests about room features, property amenities, and local areas of interest.</li><li>Assist guests with accessing the internet.</li><li>Report accidents, injuries, and unsafe work conditions to manager.</li><li>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.</li><li>Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li><li>Speak with others using clear and professional language, and answer telephones using appropriate etiquette.</li><li>Develop and maintain positive working relationships with others, and support team to reach common goals.</li><li>Comply with quality assurance expectations and standards.</li><li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li><li>Perform other reasonable job duties as requested by Supervisors.</li></ul><p><i><b>Requirements</b></i></p><ul><li>Required to wear a uniform</li><li>Work schedule includes evenings and some weekends.</li><li>Requires ability to take written and verbal direction in English and speak English clearly.</li><li>Marriott or Hilton Front Desk experience preferred.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $11.00 - $13.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Hotel: 2 years (Required)</li><li>Marriott Lightspeed PMS: 1 year (Required)</li></ul><p>Work Location: In person</p>

Front Desk Associate

Dreamscape Hospitality

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Position Overview - Experienced Front
 </strong>
 <strong>
  Desk
 </strong>
 <strong>
  Agent
  <br/>
  <br/>
 </strong>
 Across Hyatt, we believe our guests select Hyatt because of our caring and attentive
 <br/>
 <br/>
 associates who are focused on providing authentic hospitality and meaningful
 <br/>
 <br/>
 experiences to each and every guest. Hyatt is a place where high expectations aren't
 <br/>
 <br/>
 just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors
 <br/>
 <br/>
 to exciting challenges in the hospitality industry. Your role will be to ensure that the high standards of Hyatt Regency Houston West are delivered graciously and thoughtfully every day in every interaction with our guests. As part of our team, you are expected to exemplify genuine care and an above and beyond, can do attitude with guests across the hotel. We are inviting experienced Front Desk Agents an opportunity to join our team and share the responsibility of providing a warm, welcoming, and seamless check-in and check-out experience for our guests. This individual must embody the highest standards of service, professionalism, and discretion while anticipating guest needs and delivering memorable moments at every interaction.
 <br/>
 <br/>
 Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome guests with warmth and professionalism upon arrival.
  </li>
  <li>
   Perform accurate and efficient check-in and check-out procedures in accordance with Hyatt Brand Standards
  </li>
  <li>
   Maintain a strong knowledge of all hotel services, offerings, and local attractions to confidently assist guests.
  </li>
  <li>
   Handle guest inquiries, requests, and concerns promptly, professionally, and empathetically.
  </li>
  <li>
   Coordinate with all departments to ensure a seamless guest experience.
  </li>
  <li>
   Maintain accurate guest profiles and preferences to enhance personalization.
  </li>
  <li>
   Process payments and maintain accurate cash and credit card handling procedures.
  </li>
  <li>
   Meet the Front Office KPI goals. (HOTSOS Ticket follow up, 50% WOH Enrollment Goal, 90% WOH Recognition, answers chats within 2 minuets, &amp; exceptional customer service scores).
  </li>
  <li>
   Uphold the integrity, confidentiality, and luxury brand standards of the property.
  </li>
  <li>
   Continuously seek opportunities to exceed guest expectations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2&ndash;3 years of front desk experience in a 4- or 5-star luxury hotel or resort required.
  </li>
  <li>
   Exceptional interpersonal and communication skills (both verbal and written).
  </li>
  <li>
   Proficient in property management systems (e.g., Opera, CA, or similar).
  </li>
  <li>
   Impeccable grooming, professional appearance, and polished demeanor.
  </li>
  <li>
   Strong attention to detail, time management, and problem-solving skills.
  </li>
  <li>
   Ability to remain calm and gracious under pressure.
  </li>
  <li>
   Flexible schedule, including evenings, weekends, and holidays as needed.
  </li>
  <li>
   Multilingual skills are a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and benefits package
  </li>
  <li>
   Opportunities for career development and internal growth
  </li>
  <li>
   A supportive and inspiring team culture
  </li>
  <li>
   Discounts on hotel stays, dining, and services
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Join us in redefining luxury hospitality.
 </strong>
 Apply now to become a part of a team where excellence is the standard, and every guest interaction is an opportunity to create something extraordinary.
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Competitive salary, commensurate with experience.
 <br/>
 <br/>
 <strong>
  Equal Employment Opportunity
  <br/>
  <br/>
 </strong>
 Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
 <br/>
 <br/>
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 <br/>
 <br/>
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Physical Requirements:
 <br/>
 <br/>
 Ability to stand, walk, and remain on feet for extended periods.
 <br/>
 <br/>
 Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
 <br/>
 <br/>
 Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
 <br/>
 <br/>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
</div>


Hyatt

<p>We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Weekends and Holidays are a must,.</p><p><b>Responsibilities</b></p><ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul><p><b>Skills</b></p><ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul><p>Job Type: Part-time</p><p>Pay: $9.50 - $10.50 per hour</p><p>Benefits:</p><ul><li>Flexible Schedule</li></ul><p>Work Location: In person</p>

Front Desk Host

Bags

<div>Overview:
<div><b>
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go.</b> As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience&mdash;especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we&rsquo;re reimagining how people move through their journeys&mdash;saving time, reducing hassle, and ensuring every step feels effortless and efficient.</div><br>
You will...:
<div>
A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations&rsquo; (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security &amp; Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers&rsquo; partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment</div><div>
Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.</div><div></div><div><br>
This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.</div><br>
<div></div><ul><li>
Immediately and warmly greet Guests as they approach the desk.</li><li>
Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.</li><li>
Input guest information for those who have not previously enrolled in the process.</li><li>
Process the check in of the guests&rsquo; bags to include charging guests credit card for bags as per airline requirements.</li><li>
Weigh guests&rsquo; bags to verify appropriate weight of bags and charge for overweight bags.</li><li>
Appropriately tag guest luggage with destination tags.</li><li>
Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.</li><li>
Immediately upon accepting luggage and completion of processing guest, secure luggage.</li><li>
Must possess excellent verbal and written communication skills.</li><li>
Maintain a positive, friendly and professional manner at all times</li><li>
Organize and stock the Concierge desk.
</li><li>Uphold clients guest service guidelines and values.</li><li>
Need to be able to manage payments (credit card) received from guests</li><li>
Answer telephones and guest questions.</li><li>
The ability to manage simple addition.</li></ul><br>
<div></div>
You have...:
<div><b>
Required Qualifications</b></div><ul><li>
Ability to work in the early morning rotation
</li><li>At least 6 months experience in a face-to-face guest service position preferred</li><li>
Data Entry and/or computer experience preferred</li><li>
Ability to communicate clearly with guests and clients</li><li>
Ability to work in outside weather conditions required</li><li>
Knowledge of the airline or travel industry preferred</li><li>
Must be eligible to work in the United States.</li><li>
Must successfully pass the pre-employment criminal background screening.</li><li>
Must pass pre-employment Drug Testing process.</li></ul><div><b>
Physical Requirements / Work Environment</b></div><ul><li>
Follow company appearance guidelines</li><li>
Ability to lift up to 70 lbs.</li><li>
Must be able to push luggage cages both empty (approximately 100 lbs) and full.</li><li>
Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).</li><li>
Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.</li><li>
Standing: 100%. Must be able to stand for up to eight (8) hours at a time.</li><li>
Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.</li><li>
Will occasionally (11-33%) be required to bend, squat, and kneel.</li><li>
Walking: 50%</li></ul><div><b><br>
Appearance Guidelines</b></div><div></div><div><br>
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee&rsquo;s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company&rsquo;s business standards.</div><br>
<div></div><ul><li>
With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.</li><li>
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.</li><li>
Clean &amp; well-maintained approved uniforms must be worn on shift</li><li>
Additional requirements as specified by management</li></ul><div></div><div><br>
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.</div><div><br>
</div><p><b>Salary Range</b>: $15.00 per hour (+ tips)</p><p>
This role is eligible to earn tips in addition to the posted hourly rate.</p><div></div><p><b><br>
Benefits</b>: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.</p><div></div><div><br>
________________________________________</div><div><i>
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.</i></div><div></div><div><br>
Right to Work Poster</div><div>
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate&rsquo;s application relative to the required job qualifications and responsibilities listed in the job posting.</div><div></div><div><br>
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.</div><div></div><div><br>
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.</div></div>

Airport Curbside Concierge Check-in Agent

Xanterra

<b>Overview (Text Only):</b><br>
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
<br><br>
<b>Our Mission:</b> We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
<br><b>Our Vision:</b> Enriching people’s perspective through inspired travel
<br><b>Our Values:</b> Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
<br><br>
See what our team members have to say about this great opportunity!
<br><ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
<br>AR, AZ, CO, FL, LA, MN, TX, and WI.
<br><br>
Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
<br><br>
<b>Responsibilities (Text Only):</b><br>
<ul>
<li>Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.</li>
<li>Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.</li>
<li>Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead.</li>
<li>Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.</li>
<li>Guest Support: Assist with overflow service calls during peak times in the Call Center as required.</li>
<li>Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.</li>
<li>Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.</li>
<li>Other Duties as assigned by management.</li>
</ul>
<b>Qualifications (Text Only):</b><br>
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively across departments and adapt to changing priorities.</li>
<li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).</li>
<li>Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.</li>
<li>Cruise or tour operations / reservations experience preferred.</li>
<li>Preferred experience managing processes with timelines.</li>
<li>Proficiency with Reservations and Operations systems (Seaware Core preferred)</li>
<li>This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.</li>
</ul>
<b>BENEFITS:</b> For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
<br><br>
<b>EEO:</b> Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
<br><br>
<b>Work Environment:</b> Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations Agent

Xanterra Travel Collection

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
  <br/>
  <br/>
 </strong>
 <strong>
  Our Mission
 </strong>
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 <br/>
 <br/>
 <strong>
  Our Vision
 </strong>
 : Enriching people&rsquo;s perspective through inspired travel
 <br/>
 <br/>
 <strong>
  Our Values
 </strong>
 :
 <strong>
  W
 </strong>
 elcoming,
 <strong>
  I
 </strong>
 nnovative,
 <strong>
  N
 </strong>
 ow,
 <strong>
  D
 </strong>
 iscipline,
 <strong>
  S
 </strong>
 erve,
 <strong>
  T
 </strong>
 eamwork,
 <strong>
  A
 </strong>
 uthentic,
 <strong>
  R
 </strong>
 esponsible
 <br/>
 <br/>
 See what our team members have to say about this great opportunity!
 <br/>
 <br/>
 <ul>
  <li>
   "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
  </li>
  <li>
   "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
  </li>
  <li>
   "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Full-time positions available to work remotely as long as you live in one of these states:
  <br/>
  <br/>
 </strong>
 <strong>
  AR, AZ, CO, FL, LA, MN, TX, and WI.
  <br/>
  <br/>
 </strong>
 Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
  </li>
  <li>
   Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.
  </li>
  <li>
   Manifesting: Assist with basic manifesting functions as assigned by the Documents &amp; Manifests lead.
  </li>
  <li>
   Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
  </li>
  <li>
   Guest Support: Assist with overflow service calls during peak times in the Call Center as required.
  </li>
  <li>
   Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
  </li>
  <li>
   Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
  </li>
  <li>
   Other Duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Ability to work collaboratively across departments and adapt to changing priorities.
  </li>
  <li>
   Strong organizational skills and ability to manage multiple tasks simultaneously.
  </li>
  <li>
   Self-starter with excellent task management skills
  </li>
  <li>
   Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
  </li>
  <li>
   Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.
  </li>
  <li>
   Cruise or tour operations / reservations experience preferred.
  </li>
  <li>
   Preferred experience managing processes with timelines.
  </li>
  <li>
   Proficiency with Reservations and Operations systems (Seaware Core preferred)
  </li>
  <li>
   This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BENEFITS:
 </strong>
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 <br/>
 <br/>
 <strong>
  EEO:
 </strong>
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 <br/>
 <br/>
 <strong>
  Work Environment:
 </strong>
 Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div>


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